Associate Project Manager

PH-Davao City
4 months ago
ID
2017-1521
Category
Project Management

Overview

Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. With over 20 years of experience, expertise in more than 180 languages, and access to a global crowd of over 400,000, Appen partners with leading technology companies to enhance their machine learning-based products.

 

Position Summary:

 

The Associate Project Manager (APM) is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or ecommerce relevance ranking and content annotation.

 

Key Responsibilities:

  • Communicate the service level expectations and directions to stakeholders in a timely, clear and concise manner
  • Provide regular status reports of projects, as well as in-depth analysis to identify and recommend result improvements
  • Build and manage a virtual roster of proficient independent contractors to meets or exceeds project objectives and/or targets
  • Under manager guidance, communicate directly with client, using proper communication procedures for both production-related questions and technical issues
  • Proactively provide on-the-spot positive and constructive feedback to independent contractors regarding both metrics-driven, behavioral issues, strengths, and areas for improvement

Required Knowledge, Skills and Abilities:

  • Degree from an accredited university
  • 1-2 years of project management experience in a metric-driven setting working in a production, operation, or Business Process Outsourcing environment
  • Experienced in managing and prioritizing large volumes of email correspondence
  • Experienced in delivering exceptional customer service
  • Excellent analytical skills including ability to proactively identify problems, gather information and set course of action
  • Excellent oral and written communication skills
  • Intermediate to advanced MS Excel skills

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