Technical Support Agent

PH-Davao City
4 months ago
ID
2017-1526
Category
Project Management

Overview

Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. With over 20 years of experience, expertise in more than 180 languages, and access to a global crowd of over 400,000, Appen partners with leading technology companies to enhance their machine learning-based products.

 

Key Responsibilities:

  • Take incoming technical calls from employees. This involves troubleshoot and resolve technical issues or route the service requests to a help-desk system.
  • Update and repair operating systems and various internet browsers
  • Provides technical assistance to employees

 

Required Knowledge, Skills and Abilities:

  • Minimum of 1-year experience working in a call center handling technical account
  • Knowledgeable of different operating systems (eg. Mac, Windows, Linux, and other open source)
  • Familiarity with ticketing software/tools (eg. kayako, CRM, etc.)
  • Familiar with the most common types of security software and solutions
  • Excellent English communication skills both written and verbal
  • Can work with a team with minimal supervision

 

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