IT - Quality Assurance & Product Support Specialist

Job Locations PH-Davao City
Posted Date 8 months ago(6/8/2017 7:49 AM)
Information Technology


Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. With over 20 years of experience, expertise in more than 180 languages, and access to a global crowd of over 400,000, Appen partners with leading technology companies to enhance their machine learning-based products.


Employment Details:

  • Location: Davao, Philippines
  • Employment Type: Fulltime (In-office)


Key Responsibilities:

  • Provide technical support via email and chat sessions with users
  • Escalate unsolvable issues to the appropriate teams
  • File Bug Reports and New Feature Requests
  • Create knowledgebase articles and Frequently Asked Questions (FAQs) based on resolved trouble-shooting tasks
  • Test new features and bug fixes
  • Stay current with system information, changes, and updates


Required Knowledge, Skills, and Abilities:

  • Minimum 1-year experience in doing software development quality assurance
  • Excellent written or verbal communication skills including an ability to present information clearly and concisely
  • Knowledgeable of bug testing software (manual/automated) and/or relevant software computer applications
  • Experienced in providing excellent customer service


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