IT Helpdesk Manager

PH-Davao City
2 months ago
ID
2017-2012
Category
Information Technology

Overview

Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. With over 20 years of experience, expertise in more than 180 languages, and access to a global crowd of over 400,000, Appen partners with leading technology companies to enhance their machine learning-based products.

 

Key Responsibilities:

  • Providing timely and effective technical support and customer service to independent contractors working for the company
  • Monitoring and driving key performance metrics for the Crowd Helpdesk team
  • Working collaboratively with the project managers and clients to meet all requirements and deliver a high quality technical support and reporting mechanism.

 

Required Knowledge, Skills and Abilities:

  • Minimum of 3 years working in a technical or helpdesk role – preferably in a global online environment.
  • Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients and managers; effectively uses active listening skills.

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