Appen

  • Australian English Call Centre Telephony Speech Collection Project

    Job Locations AU-Remote
    Posted Date 2 weeks ago(10/8/2018 1:22 AM)
    ID
    2018-3784
    Category
    Data Collection
  • Overview

    Australian English Call Centre Telephony Speech Collection Project

     

    Appen has a new Australian English Telephony speech collection project and is seeking experienced Customer Service / Call Centre Agents to participate in this project. The purpose of this project is to develop and enhance speech recognition programs.

    Your task will be to recruit at least 5 different speakers and make phone calls using a website provided by Appen. We will need in total 5 hours of phone conversations, and you can choose to recruit 5 speakers and talk for 1 hour with each of them, or you can recruit 10 people and talk for 30 minutes with each.

    You will be performing the role of an Agent and will be calling different speakers performing the role of customers. You will be provided with non-scripted scenarios relevant to a specified domain (e.g. banking, telco, insurance, hotel bookings, etc), so experience working in a Call Centre environment would be beneficial.

     

    Project Details

    1. All speakers must be native speakers of Australian English and all speech must take place exclusively in Australia.
    2. Each phone call you make will include two speakers, consisting of one agent (you) and one customer (someone you will recruit).
    3. You will recruit and supervise your customers’ sessions.
    4. For each customer, you can make up to 1 hour of phone calls using different scenarios provided by Appen.
    5. Calls should be made only using mobile phones numbers. You will have to make sure that speakers are in good mobile network areas and that calls do not suffer from frequent mobile drop-outs.
    6. You will need to meet some demographics requirements, such as age, gender and dialect regions.
    7. Calls should be made in a quiet home or office environment, with low background noise.
    8. You will be paid USD $50 (Approximately AUD $68) for each completed session (of 1 hour).

     

    This project is for a very short time only and spots are limited!

    If you are interested in this fun and exciting project, please apply as soon as possible!

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