• IT Desktop Support - Lancaster, Cavite

    Job Locations PH-Cavite
    Posted Date 3 weeks ago(10/5/2018 12:40 AM)
    Information Technology
  • Overview

    Roles and Responsibilities:

    • Provide technical support for workstations
    • Perform installation, configuration, and maintenance different operational systems and software
    • Provide basic support for LAN/WAN networks, Internet connectivity issues, and email client configuration
    • Perform other tasks deemed necessary by management in enhancing support performance.
    • Controls office software updates
    • Performs all Technology IT Desktop Support job responsibilities.
    • Performs additional tasks as assigned by management.
    • Provide excellent customer service experience for users


    Job Requirements:

    • Perform 1st level of IT support
    • Advanced Computer and Hardware Troubleshooting Experience in the installation, configuration, and maintenance of Windows 7 & 10 / MacOS / Linux / ChromeOS Operating Systems
    • Solid Problem Solving Skills with Proficient Attention to Details
    • Ability to quickly triage an incident and resolve or escalate it to proper channels
    • Knowledge of Internet, networking, and email protocols LAN / WAN Networking expertise
    • Excellent English Communication Skills
    • Ability to take on ownership of an issue and provide timely and accurate updates to the stakeholders
    • Ability to work independently and under pressure
    • Minimum 3 years of experience in IT support or similar role
    • Excellent time management and organizational skills
    • Certification in any IT related area is highly preferred
    • Immediate availability
    • Flexible with work hours


    Required language(s):

    • English


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