Solutions Architect

Job Locations US-CA-San Francisco | US-WA-Kirkland
Posted Date 3 months ago(8/6/2020 12:39 PM)


Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.


At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.




About the Role


Appen is seeking a talented Solutions Architect to join the Solutions Architects organization. The Solutions Architect will be primarily responsible for actively driving and managing the initial needs analysis and proposal preparation stages of the sales process, working in tandem with the sales team as an advisor and product/service advocate for Appen’s offerings.  The ideal candidate must be able to articulate technology and product positioning to both business and technical users, as well as ensure customer satisfaction through the sales cycle. We are looking for a self-motivated individual that is comfortable working in a fast-paced environment, and able to travel to customer locations as needed


Experience in the AI & ML domain is preferred and specific experience with engaging clients in the computer vision, image or video annotation would be an advantage.




  • Work closely with the sales organization on all revenue generating opportunities and lead the needs analysis process in understanding customer challenges and requirements, while also helping to qualify opportunities.
  • Support the sales team in documenting and translating requirements to ensure Appen can accomplish customer goals.
  • Able to respond to functional and technical elements of RFIs/RFPs and Pricing.
  • Secure input from all necessary solution partners within Appen and adapt solutions, as necessary, to ensure appropriate fit.
  • Craft presentations and demonstration pitches with the sales team for different audience types
  • Continually act as a liaison with Appen Client Services, Engineering, Marketing, and Sales teams to provide input from customers, as well as be educated on new advancements in products and programs.
  • Opportunistically pursue additional business development opportunities within client organizations. Collaborate with the sales the team to ensure these opportunities are effectively covered and facilitate progress as applicable.
  • Travel required as needed (mostly within the US)


  • 3+ years’ Pre-Sales/Solutions Architect experience in a managed services or SaaS environment
  • Experience working in the AI & ML domains is preferred and if this includes working with clients in the Search, Natural Language Understanding or Computer Vision space, it would be an advantage
  • Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt your message to the context of the audience.
  • Strong requirements gathering and discovery skills
  • Ability to juggle multiple conflicting priorities, respond quickly and manage time effectively in a fast-paced, dynamic team environment.
  • Excellent problem solving, critical thinking, and analytical skills
  • Advanced user of Excel, PowerPoint and Word

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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