Technical Business Analyst

Job Locations US-WA-Kirkland | US-CA-San Francisco
Posted Date 1 month ago(9/10/2020 2:20 AM)
IT Solutions


Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.


At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.



Position Requirements


We are looking for candidates with expertise in both Information Technology and Business Administration for the role of Technical Business Analyst. The Technical Business Analyst is responsible for enhancing the quality of IT products and services, analyzing data to inform business decisions and to assist in finding technological solutions to business needs, among other duties:


  • Liaising between the IT department, business unit representatives, and Appen leadership.
  • Acting as an information source and communicator between business units.
  • Understanding strategic business needs and plans for growth.
  • Enhancing the quality of IT products and services.
  • Analyzing the design of technical systems and business models.
  • Utilizing IT data for business insights.
  • Analyzing and documenting business needs.
  • Assisting with the sourcing and implementing of new business technology.
  • Supporting the discovery of technological solutions to business requirements.
  • Producing reports on solution development and implementation.
  • Facilitating the design and documentation of User Acceptance Tests and their results.
  • Running A/B tests and analyzing data.
  • Analyzing data to inform business decisions.
  • Facilitating meetings to brainstorm & build consensus.
  • Interacting with executive level project sponsors.


Skills and Experience Requirements:


The best Technical Business Analysts have exceptional interpersonal skills as they need to act as a communication link between the IT department and Appen’s various business units and their leadership.


  • Degree or equivalent experience in Computer Engineering, Business Administration, or related field.
  • 2+ years of Business Analysis experience.
  • 3+ years in an IT management position.
  • 5+ years in a technology-driven role.
  • Basic competence in at least one programming language.
  • Demonstrated experience with cloud software solutions.
  • Basic understanding of methodologies:
    • Agile Business Analysis.
    • Six Sigma.
    • Business Process Modeling Notation (BPMN).
    • Rational Unified Process.
  • Understanding of database concepts and information models.
  • Ability to quickly assimilate and apply new concepts, business models, and technologies.
  • Excellent problem-solving skills.
  • Learns quickly and thinks creatively.
  • Can take a leadership role when necessary.
  • Analytical mindset.
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication skills.
  • Attention to detail.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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