Appen

Project Manager

Job Locations AU
Posted Date 4 weeks ago(9/30/2020 3:16 AM)
ID
2020-5124
Category
Service Delivery

Overview

Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.

 

At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.

 

Position Summary

Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.

 

Responsibilities

The role includes but is not limited to the following duties and responsibilities:

  • Delivery to project objectives within project scope, timeline and budget
  • Develop and execute delivery and quality management plans to support a project end-to-end
  • Coordinate technical activities and aspects of the projects
  • Provide regular project status reporting and in-depth analysis when required
  • Build strong client relationships to increase client satisfaction and revenue opportunities
  • Drive continuous project improvements and efficiencies
  • Coordinate between project team members in a matrix environment
  • Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones
  • Manage risks and issues and undertake recovery actions as necessary
  • Prepare and implement project plans, prepare reports and project-related materials
  • Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans
  • Participate in the training and mentoring of new and existing Appen staff
  • Participate in program improvements, initiatives, and committee work as assigned

Minimum Qualifications and Experience

  • BS or BA degree from an accredited university or equivalent work experience preferred
  • 2 to 5 years of project management experience in a a technology-oriented or services organization
  • Client facing or relationship management experience
  • Proficient in English – excellent oral and written communication skills
  • Intermediate to advanced Excel skills

 Desired Qualifications and Experience

  • Degree in linguistics, computational linguistics or language studies or solid understanding of linguistic concepts and terminology
  • Exposure to speech technology, market research, or a machine-learning related field
  • Exposure to data management
  • Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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