Appen

Professional Services Engineer

Job Locations US-TX-Dallas | US-WA-Seattle | US-CA-San Francisco | US-Austin
Posted Date 2 days ago(1/22/2021 1:34 PM)
ID
2020-5176
Category
Client Services

Overview

Role: Professional Services Engineer

 

Location: Dallas, TX | San Francisco Bay Area | Seattle, WA

 

Overview:

Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.

 

Responsibilities

  • Design, build and implement custom solutions to process large amounts of data through the Appen Data Annotation Platform
  • Provide technical recommendations as a “trusted advisor” to internal and external stakeholders with a “customer first” mentality
  • Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals
  • Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements
  • Travel to customer on sites as needed (post COVID-19)

 

Required Experience/Skills

  • Minimum 3 years of implementation experience and/or in a technical customer-facing role
  • Working knowledge of scripting and coding, database querying, and web development (e.g. Python, JavaScript, HTML, CSS, and SQL)
  • Ability to break down complex problems and resolve through customer consultation and execution.
  • Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences
  • Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment

Nice to Haves:

  • B.S. in Computer Science or Technical Bootcamp Equivalent
  • Knowledge of ETL and ETL workflows
  • Exposure to AWS Cloud Services, such as S3 and Lambda
  • Experience building Executive-level and customer-facing dashboards and analysis

 

 

 

 

 

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