Quality Analyst /Auditor

Job Locations PH-Cavite
Posted Date 2 weeks ago(1/11/2021 5:56 AM)
Secure Facilities Cavite


Position Summary

Can be assigned to different projects needing QA.



  • Perform ad hoc quality inspections to project workers to ensure accuracy
  • Provide coaching and feedback as needed (or create coaching points for supervisors as applicable)
  • Assist Project leaders (Team Managers) in generating Quality insights from the overall delivery performance of the project
  • Analyze and evaluate statistical reports to proactively identify and improve individual worker and team results
  • Perform Audits on multiple projects
  • Support the Operations and Service Excellence Team with other ad-hoc projects as needed
  • Meet all required audit count per worker per month to ensure reliable quality data for the project
  • Meet all the client prescribed quality and accuracy goals for assigned Appen projects
  • Lead the development of Standard Work Instructions (SWIs) based on audit insights
  • Ensure the presence of published SWIs in all project tasks identify training opportunities that can be added in the training program for new hires


 Required Knowledge, Skills and Abilities

  • Excellent research skills and analytical abilities
  • Experience in process mapping
  • Ability to work independently under minimal supervision
  • Familiarity with MS Office applications
  • Can-do positive attitude and willingness to work on a team and collaborate across other teams


 Qualifications and Experience

  • Bachelor’s Degree
  • At least 2 years of being a QA in a BPO company


If this resonates with you, or if you feel like you would excel in the role, apply now!


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


About Appen

Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.


At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.


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