Position Summary

Can be assigned to different projects needing Training.

Responsibilities

• Identify Training and Needs Analysis specific to the business
• Develops Effective Training Programs in developing skills needed as well as supplemental training on English proficiency
• Plans Resources needed as new hire classess come in ( fresh new hires and internal transfers) in relation to Training Timelines and skillsets required
• Prepares Training reports and tracking of progression of trainees
• Supervises output of Training and presents accordingly with Action plans to mitigate learning curve gaps
• Able to create Training Plan with suggested glidepath on agreed metrics with tollgates
• Helps and supports other business in solving any training related matters
• Able to manage costs in relation to Trainings being conducted
• Demonstrated working with Remote teams
• Expertise in planning, implementing and assessing Training
• Creation of Certification Process post training

 Required Knowledge, Skills and Abilities

• Has background and actual experience on Communications Training and Product specific training
• Solid experience in Training and Development in a call center industry
• Results Driven, Process Oriented and can make strategic decisions if necessary
• Excellent communication skills and able to liase with stakeholders and clients
• Willing to work on shiftings

 Qualifications and Experience

• College Diploma
• Call center Trainer for at least 2 years

If this resonates with you, or if you feel like you would excel in the role, apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Appen

Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.

At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.