Sales Solution Engineer

Job Locations US-Remote
Posted Date 2 months ago(9/2/2021 3:35 AM)


Position Summary


Appen is seeking a talented Solutions Engineer to join our Solutions team which supports our Sales organization. As a Solutions Engineer you will play a vital role in driving the technical pre-sales engagement with prospective customers. This is a hands-on technologist role, and you will "wear many hats".  You will not just be presenting slides and giving demos. You will be architecting Enterprise data enrichment solutions for large organizations and explaining our data annotation platform, through your work, to data science and machine learning teams.  Experience seeing the entire sales lifecycle, from conception to design to technology evaluation through to closing the deal is crucial. An ideal candidate possesses both technical depth and strong interpersonal skills to partner with internal and external teams to develop scalable, flexible, and cutting-edge solutions. Solutions Engineers collaborate with operations and business development to help craft solutions to meet customer business problems.




  • Use case discovery. Work with customers and prospects to deeply understand the proposed use case and propose solutions using the Appen data annotation platform and supporting technologies.
  • Demo expert. Deliver in-depth technical product demos to customers and prospects at all levels within an organization.
  • Technical subject matter expert. Support the sales cycle through the elimination of technical objections and build rapport with the data science and engineering teams at prospective customers.
  • Prove customer value. Where necessary deliver proofs of concept and pilots to demonstrate the value of the Appen data annotation platform.
  • Multi-tasking and prioritization. Balance supporting multiple Account Executives and multiple sales cycles.
  • Product Mastery. Continually act as a liaison with Appen Client Services, Engineering, Marketing, and Sales teams to provide input from customers, as well as be educated on new advancements in products and programs.


Required Knowledge, Skills and Abilities


  • Hands-on, technical, problem solver
  • Working knowledge of scripting and coding, database querying, and web development (e.g. Python, JavaScript, HTML, CSS, and SQL)
  • Knowledge of ETL and ETL workflows
  • Comfortable working with customers and public speaking (there will be some customer / conference travel for this role)
  • Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences

Qualifications and Experience


  • Minimum 5 years of experience in a technology company and demonstrable success working in a customer-facing role
  • REST API development experience
  • Experience working in the AI & ML domains is preferred and if this includes working with clients in the Search, Natural Language Understanding or Computer Vision space, it would be an advantage.
  • Desire to learn continuously about new ideas and concepts in data science



About Appen


Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.


At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.




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