Associate Project Manager

Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas | US-WA-Seattle
Posted Date 3 weeks ago(10/7/2021 1:45 PM)
Project Management




(Artificial Intelligence/Machine Learning)



Position Summary

Appen’s Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) doing search, social media and/or ecommerce evaluation, review, tagging and content annotation.  The APM works collaboratively with an Appen team to meet all project and client requirements.



Key Responsibilites


Quality Management:

  • Execute day-to-day quality process for all assigned programs
  • Develop quality management plans to support a program end-to-end
  • Drive quality improvements
  • Take responsibility for delivering required performance metrics for assigned programs
  • Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction


Client Relationship Management:

  • Become familiar with all aspects of managing client relationships
  • Actively establish and grow client relationships, as assigned
  • Adapt to changing client needs and expectations


Virtual Team Management:

  • Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets
  • Participate in IC selection as needed
  • Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements
  • Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines
  • Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans
  • Provide regular reporting on project status, as well as more in-depth analysis


Guideline & Training Support:

  • Develop program guidelines and training material as well as annotate data for new or existing programs
  • Participate in program improvements, initiatives, and committee work as assigned
  • Support the training and mentoring of new and existing Appen staff, as assigned


Reporting and Communication:

  • Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements
  • Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems.
  • Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues
  • Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues
  • Communicate, with all stakeholders, in a timely, clear and concise manner
  • Participate in regular team meetings with program staff
  • Where necessary, complete additional tasks as assigned

Required Knowledge, Skills and Abilities:

  • BS or BA degree from an accredited university or equivalent work experience preferred
  • Minimum 1-2 year of quality management experience in a metric -driven setting working in a production, operation, or call center environment is desired
  • Advanced Excel skills required
  • Experience managing and prioritizing large volumes of email correspondence
  • Experience with a Windows operating system and Office suite of products
  • Proficient in English. Excellent oral and written communication skills
  • Bi-lingual in a second language is a bonus



  • Driven to focus on quality and service delivery
  • Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion
  • Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change
  • Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Must also be an attentive and careful listener and respond appropriately to others 
  • Demonstrated time management and organizational skills with attention to details.
  • Excellent analytical skills including ability to proactively identify problems, gather information and set course of action
  • Demonstrated understanding and appreciation for a global marketplace and workforce
  • Innovative thinker who drives the development and implementation of new ideas


About Appen

Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.


At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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