Technical Program Manager

Job Locations AU-NS-Chatswood | US-WA-Seattle
Posted Date 1 month ago(10/25/2021 9:41 PM)


                                Technical Program Manager                             


Position Summary  

The Technical Program Manager’s primary role is to support the Enterprise Delivery leadership team with bringing innovation and automation to make the Delivery team more effective while being responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients.


The role includes but is not limited to the following duties and responsibilities:


Responsible for driving improvement towards efficiencies:

  • Identify technology led initiatives / functionality, that would provide increased efficiency to the Delivery team through some automation.
  • Assess requirements for efficiency and make recommendations to Leadership team
  • Develop strategies with Technology teams to optimize the usage and efficiency of Appen tools & systems.
  • Deliver improvement or work with Technology teams to deliver improvement
  • Liaison between Leadership team and Technology teams delivering solutions such as Product Management, Engineering and IT teams


As owner of a client portfolio:

  • Develop and drive project plans and objectives to meet project scope, timeline and budget
  • Develop and execute delivery and quality management plans to support a project end-to-end
  • Drive continuous project improvements and efficiencies
  • Deliver required performance metrics and KPI at or exceeding expectations
  • Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables
  • Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships
  • Build and manage a proficient team of project managers to drive team key performance metrics and meet or exceeds program targets
  • Conduct training for new staff on all end-to-end processes utilized by Client Services
  • Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership.
  • Solicit and use input and feedback from client, Appen managers and contributors to help drive efficiencies and improve quality plans
  • Develop and deliver semi-annual performance reviews for all direct reports
  • Participate in corporate initiatives and committee work as assigned

Qualifications and Experience

  • 5 years of management experience in a metric-driven setting, working in a production, operation, or call center environment
  • Minimum of 2 years of experience in the discipline of Business Analysis.
  • Minimum of 2 years of experience with SQL, PowerBI, Advanced Excel, Power Automate
  • BS or BA degree from an accredited University or equivalent work experience preferred
  • Technical/professional expertise is demonstrated through problem solving, applying professional judgement, and competent performance.
  • Consultative, collaboration approach and demeanor.
  • Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others
  • Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals
  • Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills
  • Driven to focus on quality and drives team members and peers to deliver exceptional quality and service
  • Exceptional time management and organizational skills with acute attention to detail
  • Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally
  • Able to effectively coach and train peers and team members
  • Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement
  • Demonstrated ability to make difficult decisions by researching and carefully weighing all options
  • Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations
  • Proficient in English. Excellent oral and written communication skills.



About Appen

Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.


At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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