Professional Services Engineer

Job Locations US-Remote
Posted Date 2 months ago(11/29/2021 3:48 PM)
Professional Services



REMOTE USA (Dallas, TX - Seattle, WA)



  • Design, build and implement custom solutions to process large amounts of data through the Appen Data Annotation Platform
  • Provide technical recommendations as a “trusted advisor” to internal and external stakeholders with a “customer first” mentality
  • Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals
  • Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements
  • Travel to customer on sites as needed (post COVID-19)


Required Experience/Skills

  • Minimum 3 years of implementation experience and/or in a technical customer-facing role
  • Working knowledge of scripting and coding, database querying, and web development (e.g. Python, JavaScript, HTML, CSS, and SQL)
  • Ability to break down complex problems and resolve through customer consultation and execution.
  • Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences
  • Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment

Nice to Haves:

  • S. in Computer Science or Technical Bootcamp Equivalent
  • Knowledge of ETL and ETL workflows
  • Exposure to AWS Cloud Services, such as S3 and Lambda
  • Experience building Executive-level and customer-facing dashboards and analysis

About Appen

Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.


At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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