Appen

Quality Assurance Specialist/Content Review

Job Locations US-CA-Menlo Park | US-CA-Sunnyvale
Posted Date 2 months ago(12/3/2021 7:11 PM)
ID
2021-5699
Category
Client Services

Overview

QUALITY ASSURANCE SPECIALIST/CONTENT REVIEW

(THIS IS A 6-MONTH FIXED TERM CONTRACT WITH BENEFITS)

 

Opportunity Overview:

Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 800,000 skilled contractors, Appen partners with technology, automotive and eCommerce companies -  as well as governments worldwide -  to help them develop, enhance and use products that rely on natural languages and machine learning.

 

Position Summary:

Appen’s Quality Assurance Specialists assist Appen’s client stakeholders in driving project performance, by providing task support focused on reviewing content, improving data quality, managing rater quality, identifying trends, and escalating issues to project stakeholders and engineers. Excellent communication skills, demonstrated flexibility, agility and adaptability to constant changing program needs are essential in this role.  This role is full-time, based in our client’s office in Menlo Park-Sunnyvale area.

 

Goals and Purpose of the Content Review Specialist position:

  • Supporting project stakeholders by reviewing and annotating data with excellent attention to detail.
  • Improving overall program quality and delivery by communicating effectively with product and project stakeholders, engineers, and vendors as needed.
  • Help test hypotheses and generate high quality feedback.

 

Position Responsibilities:

  • This position is expected to be subject matter experts at all program guidelines.
  • Deliver consistent high-quality content review.
  • Review and annotate data with excellent attention to detail.
  • Identify and communicate data trends, based on project guidelines.
  • Assist project stakeholders by creating, editing and reviewing project guidelines.
  • Assist in creating or compiling examples for training sets or guidelines.
  • Basic tool testing. Summarize findings for external departments, assist with resolving issues as needed.
  • Hypothesis testing - review samples within an undefined task and extract information based on common sense. Provide feedback and provide insights into data.
  • Review accuracy of weekly roster quizzes and other clarification materials to ensure alignment with guidelines.
  • Provide information and feedback about specific nuances due to differences in languages.
  • Support other teams with hypothesis testing, as needed; help define certain labels and definitions that they are trying to test and provide the ground truth.
  • Attend meetings as scheduled.

 

Position Requirements:

  • Familiarity and regular use of social media platforms.
  • Currently residing in the greater SF Bay area with ability to commute to Menlo Park.
  • 1-2 years of experience as a QA, data annotator, judge, rater, content reviewer or similar field.
  • Demonstrated organizational and time-management skills and attention to detail; be able to perform tasks in defined timeframes, accurately.Excellent written and verbal communication skills
  • Very strong attention to detail
  • Excellent technical skills.
  • THIS IS A 6-MONTH FIXED TERM CONTRACT WITH BENEFITS
  • Desired: Bilingual fluency in Arabic, Danish, Dutch, German, Indonesian, Italian, Portuguese, Spanish or Vietnamese.

 

About Appen

Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.

 

At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 

 

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