Trust & Safety Admin

Job Locations PH-Cavite
Posted Date 7 days ago(5/19/2022 12:54 PM)
Risk, Trust & Safety Solutions


Position Summary

The Trust & Safety Admin is responsible for completing tasks that support the security and integrity of the Appen crowd.

The Trust & Safety Admin works with large sets of data to identify and address risk and collaborates with various Appen teams to evaluate and process contributor removals through automated risk detection methods in an ongoing effort to proactively repel fraudulent actors from Appen systems and projects.



  • Investigate incoming contributor risk related escalations and requests using multiple platforms and tools; providing a timely resolution and responding to inquiries received from various stakeholders
  • Review and action fraud alerts from relevant reporting within SLA requirements
  • Complete weekly fraud flag reviews and determines next steps for positively identified fraud
  • Apply relevant disciplinary actions as required by the relevant fraud response processes such as user blocking and termination
  • Support compliance with automation, processes and approach across all BUs
  • Assist in building and running relevant reporting to ensure processes and decisions are backed by the relevant data


 Required Knowledge, Skills and Abilities

  • Strong written and verbal communication skills. Able to deliver clear and succinct interpretations of data in a manner accessible to all relevant teams
  • Self-starter, intellectually curious and comfortable operating in a fast-paced, ever-changing environment
  • Ability to quickly identify patterns and trends across seemingly unrelated content
  • Capability to validate and explain trends and results compared to outlined success metrics
  • Must be organized, positive, proactive, and results-oriented


 Qualifications and Experience

  • Experience working with SQL
  • Experience in fraud or risk analysis is preferred


Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines


If this resonates with you, or if you feel like you would excel in the role, apply now!


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


About Appen

Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the
world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over 1 million
skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most
advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive,
financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in
1996, Appen has customers and offices globally.


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