Appen’s Team Manager (TM) is responsible for monitoring and driving key performance metrics for a group of QA Associates, Associate Project Managers and Project Managers. The Team Manager works collaboratively with Appen Management to meet all project and client requirements.
The role includes but is not limited to the following duties and responsibilities:
Performs a monthly review of associates and specialists performance
Review of actual results vs client SLAs
Review of project’s quality outputs (error trends, repeat offenders)
Productivity and utilization of Annotators and Supervisors
Provides daily attendance and headcount report
Ensures accurate records of production hours worked on Appen Timesheets for purposes of payroll and client headcount report
Provides leadership through decisions needed to ensure proper daily staffing
Mitigation of Employee relations issues within the operations team
Issues pertaining to morale and motivation
Works with the Program Manager and Project Managers on the creation of training requirements
Conducts training and onboard new hires to the project
Lead employee engagement initiatives and ensure proper return on investment through output
Attend to corporate requirements for the project / operations
Work with local support teams to ensure compliance to site or local requirements
Where necessary, complete additional tasks as assigned.
Required Knowledge, Skills and Abilities
Qualifications and Experience
Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines
If this resonates with you, or if you feel like you would excel in the role, apply now! #LI-onsite
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally