About Appen

Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.

Position Summary

The Recording Supervisor is responsible for executing data collection projects using Appen’s data collection systems, software and equipment. The Recording Supervisor will instruct the on-site participant based on project-specific needs and supervise the data collection. Some communication with potential participants will also be required (sometimes via email and sometimes via phone).

Responsibilities

• Use Appen’s data collection tools to execute data collection projects of different types
• Maintain project trackers and monitor key project metrics
• Report any feedback or issues to Data Collection lead
• Respond to participant queries
• Set up payments for data collection participants
• Deliver to project objectives within project scope, timeline and budget
• Follow quality management processes and take corrective measures as required
• Communicate with all stakeholders in a timely, clear and concise manner
• Adapt to changing project needs and expectations
• Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information
• Be a proactive team member, contributing solutions and helping others as necessary

Qualifications and Experience

• Computer literate and able to pick up new tools and systems quickly and with accuracy
• Service orientated approach
• Demonstrated time management and organizational skills
• Attention to detail
• Commitment to quality (being able to follow quality management processes)

Preferred Knowledge, Skills and Abilities

• Knowledge of Microsoft Office tools - Excel, Word, and Outlook
• Proficiency in English, with excellent oral and written communication skills
• Experience with audio recording equipment and software desirable but not required
• Bi-lingual in a second language is a bonus

Location: Houston, Texas and Denver, Colorado