QUALITY ANALYST

Position Summary:

Appen’s Quality Analyst will be joining a team of other Analysts who are responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) and contingent employees (crowd) who are doing search relevance projects to assist our technology client to increase search results and improve Ad traffic from their search engine. It’s an exciting time at Appen and our program with this client is growing!

Key Responsibilities:

• Meet all quality and accuracy goals for various Appen projects
• Perform ad hoc quality inspections of crowdsourced tasks to ensure accuracy
• Assess crowdsourced work for quality and provide coaching and feedback as needed
• Utilize Appen’s technology platform to identify and address low quality crowdsourced tasks
• Identify training opportunities that will drive increased levels of quality through various projects
• Respond to contractor inquiries about the platform, quality metrics and customer audits
• Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction
• Support the Quality Team with other ad-hoc projects as needed

Skills and Qualifications:

• At least 1-2 years of professional work experience, ideally in a similar role.
• Excellent web research skills and analytical abilities
• Excellent comprehension and written communication skills in English
• University degree or equivalent experience
• Ability to work independently under minimal supervision
• Experience creating computer-based training courses is a plus
• Can-do positive attitude and willingness to work on a team
• Have in-depth, up-to-date familiarity with American social culture, media, and web culture
• Broad range of interests, with specific areas of expertise a plus
• Native-level fluency in English and fluency in other languages such as: Brazilian Portuguese, Spanish, Italian, or French is advantageous

About Appen

Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.

At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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