Appen

Training Platform Administrator - REMOTE

Job Locations PH-Cavite
Posted Date 3 weeks ago(11/11/2022 11:44 AM)
ID
2022-6494
Category
Human Resources

Overview

Training Platform Administrator (REMOTE)

Location: Cavite, Philippines 

 

 

Position Summary

If you have an aptitude for software systems, experience with administration permissions, and love variety and challenge in a supportive environment – this is a great opportunity for you.

 

The Training Platform Administrator is a full time key support role to the corporate Learning, Development, and Inclusion team. The role is internal customer facing for the full global organization, and performs software platform administration tasks for Criteria assessments, Appen U and 15Five. These are high impact capabilities in the People/HR organization touching every employee at Appen. Many aspects of the role will be repetitive and predictable. Over time the scope may grow to include administration of 360-degree feedback assessments. 

The LDI team is a highly supportive and collaborative team, and there are opportunities to learn and grow.

 

 

Responsibilities

  • Become the internal expert on the Criteria platform which supports personal and leadership development.
    • Assign and send assessment links, create team reports for managers, and other tasks related to the overall administration of the Criteria assessment platform. Assessments include Personality/Workstyle, Emotify (emotional intelligence), and future Illustrait (competency-based) assessments. 
  • Become the internal expert on the 15Five platform administration, providing user support as needed.
  • Provide basic support for coverage when needed for AppenU platform (360Learning).
  • Create or update training links in Salesforce.
  • Troubleshoot and work with vendors when needed.

 

       Required Knowledge, Skills, and Abilities

  • Ability to learn platforms quickly with proper onboarding by vendors
  • Strong customer focus, delighting in meeting and exceeding expectations.
  • Strong communication skills, including customer support with unique responses vs. scripts
  • Curiosity to learn and find answers to new questions and figure out the root cause of a user’s challenge
  • Ability to raise issues and provide recommendations with risks/trade-offs
  • Ability to monitor information and identify trends (as experience grows)
  • Ability to collaboratively define processes and process improvements
  • Advanced Excel skills
  • Proficient in English. Excellent oral and written communication skills
  • Motivated self-starter who can establish a course of action for self-initiatives to completion
  • Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data in an environment of constant change

 

Qualifications and Experience

  • 2+ years' expereince in one of the following - Technical Support, Project Manager or Operations
  • Prior customer support experience required
  • Passion and initiative to troubleshoot and problem solve
  • Documentation of platform procedures when needed
  • Ability to flex scheduled hours when needed to engage with team members in the US.

 

Preferred but not necessary

  • Prior platform administration experience
  • Prior administration permission with a company software platform
  • Experience/knowledge of Workday and/or Salesforce
  • Experience communicating with software vendors a plus

 

 About Appen

 

Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally. 

 

At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value of teamwork and collaboration. Through grit, we take ownership, and we do not give up.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Growth Strategy

 

High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.

 

Appen’s Growth Strategy is Built on Four Pillars

  • Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product
  • Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce
  • Expand our product offering: Add new products and capabilities to expand into the broader data and AI market
  • Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management

 

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