Director, Global Transformation and Operations

Job Locations PH-Cavite
Posted Date 1 month ago(1/3/2023 1:13 PM)
Global Solutions


Director, Global Transformation and Operations





Position Summary


As the leader of the Global Competency Center (GCC), you will report to the General Manager and directly support the success of that business unit as a key member of the Senior Leadership Team to influence business strategy, provide thought-provoking recommendations, and contribute to the success of the overall business unit. You will bring a high level of value add to the account to improve processes, technology, innovation, and efficiencies, while ensuring the team consistently exceeds productivity and delivery standards. Your primary responsibility will be to transform the newly formed GCC organization into highly efficient teams of experts. You will be responsible for relationships with a variety of internal organizations and contribute regularly to client discussions.


Working hours - 7:00am - 4:00pm PST/US - Must be able to go to the Cavite office twice a month


The GCC leader functions as a results-driven and innovative leader of change and operations. The leader has a point of view supported by data and experience, is vocal, and is inspiring. The role will have accountability for efficiency, supporting project metrics, and driving profitable growth.


Objectives and Responsibilities:

  • Primary focus is the transformation of the new GCC organization into a highly efficient set of teams of experts. This will require establishing a vision and supporting strategy, developing a master plan, anticipating / mitigating risks, and motivating a large organization to rally behind achievement of that plan. The change leader will partner with other internal teams to define, implement, and improve skills, processes and technology that enhance productivity of the teams. This will be measured by the ability to improve scalability and productivity such that less effort is required to produce the same outcomes and that the organization can quickly adapt to changing levels of project demand.
  • The operational aspect of the role is for a delivery leader to guide day-to-day expert teams that support projects. Each practice provides a set of expert services in support of project teams. Drive operational excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes for Appen and its operations. Consistency, efficiency, and quality of services are key success measures.
  • The people aspect of the role is for an engaging leader to build a top talent team, while also inspiring a high-performance culture for the newly formed GCC organization. This will include management of a group of Practice Leaders and Practice Specialists, including goal setting, attracting top talent, mentoring, training, etc. You will establish and monitor team and individual goals and drive teams to accomplish and exceed them, inspiring and fostering team commitments, innovation, and continuous improvement

 Required Knowledge, Skills, and Abilities

  • Experience working across a variety of internal stakeholders with competing priorities and interests
  • Proven skills at building relationships with executives including managing expectations, presenting performance, demonstrating value, and driving long-term strategy
  • Experience establishing functional KPIs, success measurements, and driving results.
  • Aptitude for business financials, budget management, and bottom line driven discipline
  • High level of curiosity about the future of AI, a passion to grow and develop innovative solutions for this constantly changing space
  • Strong references from leaders who have high degree of confidence in your ability to partner across teams to get results, to lead change, and to achieve ambitious challenges
  • Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion
  • Demonstrated time management and organizational skills with attention to details
  • Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues. Able and unafraid to provide valuable input across the company
  • Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution
  • Demonstrated experience creating productive, cooperative relationships and conflict resolution skills. Effectively coaches, mentors and trains peers and team members
  • Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members

  Qualifications and Experience

 The ideal candidate will be a self-driven and experienced professional who has demonstrated ability to lead change, operations, and large teams

  • Experience leading multiple programs of large-scale, complex organizational change
  • BS or BA degree from an accredited University or equivalent work experience preferred
  • 10+ years experience managing teams and mentoring others, including hiring and managing full time employees
  • 5+ years experience in a senior management role working in a metrics driven setting. Preferred that this experience include management of first line managers.
  • 5+ years experience in the fields of AI, data training, business process outsourcing, and/or technology consulting
  • 3+ years experience managing large scale customer engagements
  • 3+ years experience leading project teams
  • 3+ years experience in a client-facing role


About Appen

Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.


At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.




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