Position Summary

Appen’s Data Privacy Analyst is responsible for ensuring that the organization processes the personal data of its staff, customers, independent contractors, providers or any other individuals, also referred to as data subjects in compliance with the applicable data protection laws and policies. The Data Privacy Analyst will work collaboratively with other Appen teams to make sure compliance is met.

Responsibilities

• Quality Management:
  • Execute day-to-day process for all Data Subjects’ requests (DSARs) in high volume, and Data Protection Impact Assessments (DPIAs).
  • Assist in the development of quality management plans and training to ensure data privacy compliance is met
• Data Subject Relationship Management:
  • Become familiar with all data subject (PII) processing situations and address any issues accordingly.
• Guideline & Training Support:
  • Enhance and maintain a standard process in compliance to data protection rules at the direction of the
• Privacy Counsel.
• Reporting and Communication:
  • Communicate service level expectations and directions to all data subjects.
  • Assist in research of data privacy laws.
  • Under manager’s guidance, communicate directly with clients, using proper escalation procedures for data subjects.
• Participate in regular meetings with DPO and Privacy / Commercial Counsel.
• Where necessary, complete additional tasks as assigned.

 Required Knowledge, Skills and Abilities

• Excellent ability to navigate, internal company IT systems, databases, and processes.
• Extensive experience handling high volume customer or data subject request/ticket processing.
• Some knowledge of global data protection principles, especially GDPR.  
• Some Knowledge and skill in researching and applying data privacy and data protection guidelines.
• Excellent analytical and problem-solving skills, able to work in a dynamic fast-paced environment.
• Excellent communication, presentation and team working skills. Ability to collaborate with internal and external parties.
• Good verbal and written communication skills.
• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness.
• Ability to adhere to all organizational policies and procedures.

 Qualifications and Experience

• Post-secondary education degree is a plus
• 5 years of experience in the related field
• Minimum of 3 years’ experience in data privacy, legal research, risk, or compliance

About Appen

Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.

At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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