Appen

Job Listings


Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 1 of 3

Job Locations US-CA-San Francisco
Posted Date 1 day ago(3/1/2021 4:57 PM)
Overview About Us   Artificial Intelligence (AI) is transforming the world in almost every industry. Everyone knows only high-quality annotated training data can produce the most accurate machine learning solutions. However, creating training data with high-quality in a scalable way is very challenging and very few companies can do it. Even less can do it well, which is why businesses across all industries trust Appen. In March 2019, Figure Eight was acquired by Appen. Together, Appen and Figure Eight combine the best of human and machine intelligence to provide high-quality annotated training data that powers the world’s most innovative machine learning (ML) and business solutions. The Appen platform enables ML and data-driven business solutions to scale across a diverse set of industries including retail, automotive, finance, manufacturing, agriculture, life sciences, robotics, and more. The Appen platform transforms audio, video, text, and images into high-quality annotated data to support a variety of use cases ranging from computer vision and search relevance to data categorization and natural language processing (NLP).   Responsibilities - Work closely with Application Developers and contribute to architectural discussions. - Work closely with Machine Learning Scientists process automation specifically related to their work - Work with and support internal users in Sales, Sales Engineering, Customer Success, Marketing and Accounting on optimizations, break-fix and planning for the applications they use in support of our customers and contributors - Support of production infrastructure and services, including our - AWS Infrastructure such as EC2, ECS, S3, IAM, Route53, Elasticache, Load Balancers, CloudWatch etc. - Rails, Python and Java Applications - Docker and Kubernetes - PostgreSQL and Redis databases - Provide leadership to the team in mastering technologies, identifying and implementing worthwhile new technologies and improving our process. - Continuous delivery (CI/CD) using Jenkins, Groovy Script, Docker, Chef/Ansible, AWS ECS, Kubernetes. - Site reliability and availability, including end-to-end performance, service monitoring, alerting, capacity sizing and planning. - 24/7 on-call rotation for production support, troubleshooting production and development issues.  After-hour emergencies are rare, and you will help us make them even rarer! - Business continuity planning and testing.   Skills and Experience: - At least 5 years of DevOps and system administration experience, preferably in mid or late startups. - At least 3 years in managing AWS or GCP cloud infrastructure. - Experience in configuring and supporting SaaS environments, provisioning resources, monitoring utilization and making adjustments in accordance with SOPs - Expertise in Docker. Kubernetes would be an added advantage. - Experience monitoring/APM tools such as New Relic, CloudWatch, PaperTrail and Rollbar. - Linux administration (Ubuntu, Amazon Linux, Centos) and scripting (e.g. shell script, Python). - Soft skills, e.g. team player, clear and concise communication, problem solver, sense of humor.   Good to have: - Expertise in database scalability and availability, preferably with PostgreSQL and Redis. - Building hybrid cloud using VMWare, KVM. - Experience in building IaC. - Data protection and secret handling technology such as Vault, AWS Secrets Manager. - Logging, Performance Monitoring (e.g. New Relic, DataDog, EFK/ELK) - Managing micro-services and real-time event processing is a big plus.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.         
ID
2021-5280
City
San Francisco
Job Locations US-CA-San Francisco
Posted Date 1 day ago(3/1/2021 4:49 PM)
About Us   Artificial Intelligence (AI) is transforming the world in almost every industry. Everyone knows only high-quality annotated training data can produce the most accurate machine learning solutions. However, creating training data with high-quality in a scalable way is very challenging and very few companies can do it. Even less can do it well, which is why businesses across all industries trust Appen. In March 2019, Figure Eight was acquired by Appen. Together, Appen and Figure Eight combine the best of human and machine intelligence to provide high-quality annotated training data that powers the world’s most innovative machine learning (ML) and business solutions. The Appen platform enables ML and data-driven business solutions to scale across a diverse set of industries including retail, automotive, finance, manufacturing, agriculture, life sciences, robotics, and more. The Appen platform transforms audio, video, text, and images into high-quality annotated data to support a variety of use cases ranging from computer vision and search relevance to data categorization and natural language processing (NLP).   Responsibilities - Work closely with Application Developers and contribute to architectural discussions. - Work closely with Machine Learning Scientists process automation specifically related to their work - Work with and support internal users in Sales, Sales Engineering, Customer Success, Marketing and Accounting on optimizations, break-fix and planning for the applications they use in support of our customers and contributors - Support of production infrastructure and services, including our - AWS Infrastructure such as EC2, ECS, S3, IAM, Route53, Elasticache, Load Balancers, CloudWatch etc. - Rails, Python and Java Applications - Docker and Kubernetes - PostgreSQL and Redis databases - Provide leadership to the team in mastering technologies, identifying and implementing worthwhile new technologies and improving our process. - Continuous delivery (CI/CD) using Jenkins, Groovy Script, Docker, Chef/Ansible, AWS ECS, Kubernetes. - Site reliability and availability, including end-to-end performance, service monitoring, alerting, capacity sizing and planning. - 24/7 on-call rotation for production support, troubleshooting production and development issues.  After-hour emergencies are rare, and you will help us make them even rarer! - Business continuity planning and testing.   Skills and Experience: - At least 5 years of DevOps and system administration experience, preferably in mid or late startups. - At least 3 years in managing AWS or GCP cloud infrastructure. - Experience in configuring and supporting SaaS environments, provisioning resources, monitoring utilization and making adjustments in accordance with SOPs - Expertise in Docker. Kubernetes would be an added advantage. - Experience monitoring/APM tools such as New Relic, CloudWatch, PaperTrail and Rollbar. - Linux administration (Ubuntu, Amazon Linux, Centos) and scripting (e.g. shell script, Python). - Soft skills, e.g. team player, clear and concise communication, problem solver, sense of humor.   Good to have: - Expertise in database scalability and availability, preferably with PostgreSQL and Redis. - Building hybrid cloud using VMWare, KVM. - Experience in building IaC. - Data protection and secret handling technology such as Vault, AWS Secrets Manager. - Logging, Performance Monitoring (e.g. New Relic, DataDog, EFK/ELK) - Managing micro-services and real-time event processing is a big plus.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.     
ID
2021-5279
City
San Francisco
Job Locations PH-Cavite
Posted Date 2 days ago(2/28/2021 9:17 PM)
   Responsibilities - Define AC crowd fulfillment strategy and coordinate with the Global Recruitment Sourcing Team on sourcing and fulfillment. - Invite AC Crowd to opt in to A9 projects. - Create project invite, email templates for crowd communication. - Communicate and coordinate with the Project Managers regarding the project set up, status, challenges and/or overall needs pertaining to recruitment. - Partner with project team stakeholders to ensure project goals are met. - Partners and collaborates with the Engineering Team in the development and enhancement of A9 and opt outs in A9. - Attends weekly calls with the Project Management Team for A9 projects. - Creates Weekly, Monthly, Quarterly report for the Management. - Check AC pool for different locales, specific skill set and demographics using SQL. - Responsible in providing data through Appen Connect using SQL. - Responsible in answering tickets for AC and A9. - Responsible in tracking requested opt outs from the crowd. - Create Survey to check interest with the crowd, check the skill set of the crowd. - Additional task or ad hoc when needed to help the Team.    Required Knowledge, Skills and Abilities - Experience in end-to-end recruitment in Appen Connect. - In depth knowledge in Appen Connect - Experience in using SQL    Qualifications and Experience - Diploma or Bachelor’s degree   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5278
City
Cavite
Job Locations US-CA-San Francisco
Posted Date 7 days ago(2/23/2021 7:11 PM)
About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally. At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and we believe in giving and receiving direct feedback. We give credit where credit is due, and we show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up. As an Engineering Project Manager, you’ll help orchestrate complex cross-team projects for the Engineering organization, overseeing risk mitigation and dependency management. You’ll have the opportunity to support multiple Scrum teams, leveraging Appen’s Agile practices and values to help the team deliver on its commitments in support of the company’s business imperatives. Responsibilities - Collaborate with business owners, technical leads, and Product Managers to manage our most important projects, identifying and proactively managing and communicating cross-team, dependencies, risks, and escalations in order to drive rapid resolution and maintain strong team alignment. - Orchestrate removal of impediments and help the Engineering teams find the right resources to solve problems and ensuring that we negotiate effectively across our teams to best utilize our finite resources. - Champion Appen’s Agile frameworks and guide the Scrum teams on how to get the most out of self-organization while executing on Appen’s Agile best practices. - Drive accountability and facilitate discussion, decision-making, and management of resource contention and dependencies within and across Technology teams. - Assist with internal and cross-team and cross-organization communications, improving transparency, and radiating information to the right team members and stakeholders. Required Knowledge, Skills, and Abilities - Strong process and project management skills with the ability to identify and apply solutions in rapidly changing business environments. - Strong technical background and/or experience working with software engineering teams is highly desired. - Excellent communication and mentoring skills and a keen ability to keep track of a multitude of diverse action items, risks, and dependencies across multiple teams. - Ability as a servant-leader to develop strong collaborative relationships at all levels in the organization and across functional teams. - Identify areas for process improvement and help champion those efforts. - Knowledge of and experience with Agile techniques, like: User Stories, Sprint management and Scrum ceremonies, velocity and burn-up/burn-down analysis, retrospectives, and other performance analysis and reporting tools. - Experience using tools like Jira, Github, Gliffy/Visio (or other process flow-charting tools) and familiarity with knowledge management and collaboration systems like Confluence and SharePoint. - Skilled at building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on articulating and solving business problems. Qualifications And Experience - 3+ years of experience as a Project Manager for software development and/or cross-functional technology teams. - 1+ years of experience as a Scrum Master for a software development team that applied Scrum principles and practices. - Bachelor of Science degree in Software Engineering, Electrical Engineering, or Computer Science. - Scrum Master, Product Owner, and/or PMP certification is a plus. - Experience working in AI product teams and/or with Data Science teams is a plus. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5277
City
San Francisco
Job Locations GB-Remote
Posted Date 7 days ago(2/23/2021 6:34 PM)
  About the Role   Appen is embarking on a new era of corporate growth.  An important part of the company’s growth strategy includes the expansion of our EMEA sales organization focusing on Appen’s data collection and data annotation business.   Appen is seeking a talented Solutions Architect to join Appen’s Sales and Marketing organization. The Solutions Architect will be primarily responsible for actively driving and managing the initial needs analysis, pricing solution and proposal preparation stages of the sales process, working in tandem with the sales team as an advisor and product/service advocate for Appen’s offerings.     Responsibilities - Develop a deep understanding of company’s services and providing knowledge of operational and technical abilities to develop high quality pricing and solution proposals - Work closely with the sales organization on all revenue generating opportunities and lead the needs analysis discovery process in understanding customer challenges and requirements, while also helping to qualify opportunities. - Support the sales team in documenting and translating requirements to ensure Appen can accomplish customer goals. - Respond to functional and technical elements of RFIs/RFPs - Secure pricing and solution inputs from all necessary internal solution and delivery partners within Appen and adapt solutions, as necessary, to ensure appropriate fit. - Craft presentations and demonstration pitches with the sales team for different audience types - Continually act as a point of liaison with Appen Client Services, Solutions Engineering, Marketing and Sales teams to provide input from customers, as well as be educated on new advancements in products and programs. - Liaise and work alongside the EMEA Business Development sales team, other Solution Architects and Solution Engineers - Opportunistically pursue additional business development opportunities within client organizations. Collaborate with the sales the team to ensure these opportunities are effectively covered and facilitate progress as applicable. - Administering a client relationship management tool – Salesforce or other as assigned - Travel as necessary - Completing other tasks as assigned Required Knowledge, Skills and Abilities - 3+ years’ Pre-Sales/Solutions Architect experience in a professional managed services or SaaS environment - Experience working in the AI & ML domains is preferred and if this includes working with clients in the Search, Natural Language Understanding or Computer Vision space, it would be an advantage - Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt your message to the context of the audience. - Good analytical skills and problem-solving capabilities - Strong requirements gathering and discovery skills - Ability to juggle multiple conflicting priorities, respond quickly and manage time effectively in a fast-paced, dynamic team environment. - Excellent problem solving, critical thinking, and analytical skills - Advanced user of Excel, PowerPoint, and Word - Self-motivated and driven. Shows initiative and a direct ownership of results - Ability to work well both independently and in teams - Previous experience working in a remote and/or home-based environment - Seeks to continuously develop skills and knowledge - Mature, assertive, “get it done attitude” - Embraces challenges and uncertainty as an opportunity to grow - High degree of credibility, expertise, and confidence - Operates with a sense of urgency - Is concerned about the total organization; perceived as a good partner with other groups in the company - Ability to work under pressure whilst efficiently managing the workload and conflicting priorities. - Desire to improve the business, a commitment to Appen's core values and company vision. - Company core values: - Performance – ambition to overachieve on work deliverables and personal professional goals - Grit – does what it takes to persevere and embrace challenging sales environments - Honesty – works with integrity at all times - Humility - excellent interpersonal skills and ability to develop collaborative relationships at all levels in the organization Qualifications & Experiences - The ideal candidate must be able to articulate technology and product positioning to both business and technical users, as well as ensure customer satisfaction through the sales cycle. - Self-motivated individual who is comfortable working in a fast-paced environment (and able to travel to customer locations as needed in the future). - Experience in the AI & ML domain is preferred and specific experience with engaging clients in the computer vision, image or video annotation would be an advantage. - Experience working in professional technical services selling complex custom solutions   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5276
City
Remote
Job Locations US-Remote | US | US
Posted Date 5 days ago(2/25/2021 8:06 PM)
Radio Communications Specialist   Opportunity Overview: Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image, and video. With deep expertise in more than 180 languages and access to a global crowd of over 800,000 skilled contractors, Appen partners with technology, automotive and eCommerce companies - as well as governments worldwide - to help them develop, enhance, and use products that rely on natural languages and machine learning.   Position Summary: Radio Communications Specialist will apply their technical expertise in radio hardware to train and advise internal and external teams on using analog push-to-talk types communication devices for a multi-language speech data collection project for approximately 3 months.  This role is responsible for successful consultation including setting up hardware, establishing protocols for all communications, and technical troubleshooting.   This position will require travel to Africa   Key Responsibilities: - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Adapt to changing client needs and expectations   - Virtual Team Management: - Liaise between teams according to project needs to deliver to quality targets - Provide regular reporting on project status, as well as more in-depth analysis   - Reporting and Communication: - Provide up-to-date information that helps anticipate and solve problem - Proactively provide on-the-spot positive and constructive feedback to team regarding metrics-driven performance issues - Communicate, with all stakeholders, in a timely, clear, and concise manner - Participate in regular team meetings with program staff   Required Knowledge, Skills and Abilities: - Experience with communications hardware, specifically in radio. - Must have field experience setting up and operating radio communications using VHF/UHF range. - In your response, please provide a description of how your skills and background match. - Veterans and radio enthusiasts encouraged to apply.   This is a temporary postion 3 month assignment  
ID
2021-5275
City
Remote
Job Locations US-CA-San Francisco | US-TX-Dallas | US-WA-Seattle
Posted Date 2 weeks ago(2/18/2021 12:51 PM)
*Must be local to the San Francisco Bay Area, Dallas, TX or Seattle, WA market*   - Position Summary As a Manager, Technical Services at Appen, you will report to the VP Customer Success and Professional Services with responsibility for building and managing a team of Professional Services Engineers and Technical Program Managers to enable large scale enterprise deployments and implementation of the Appen Data Annotation Platform (ADAP). The ideal candidate is a respected leader who has thrived inside fast-paced successful service delivery teams. In this role, you will work closely with our Sales and Client Services teams in scoping customer engagements and develop a repeatable, scalable approach to implementing services that drive adoption, renewal and expansion. This is a leadership role and requires a combination of technical and customer facing skills and ability to coach and mentor technical and non-technical professional services professionals.   - Responsibilities - Develop and deliver a range of professional and technical services offerings and packages to drive customer adoption in conjunction with the greater Client Services teams - Implement the process, systems and technology required to support the delivery of successful customer projects. - Collaborate cross-departmentally to champion process and technology improvements to ensure high quality customer deliveries. - Partner with Sales in pre-qualification and scoping to ensure that high quality deals are sold that will lead to successful customer outcomes. - Continually evaluate team's bandwidth against current work, incoming sales, and product pipeline to identify staffing and training needs. - Hire, onboard, manage and mentor a team of Professional Services Engineers and Technical Program Managers - Manage resource allocation, billable hours, and team utilization to deliver acceptable gross margin performance. - Travel is required up to 25% (post COVID).   - Required Knowledge, Skills and Abilities - Proven track record of successfully managing teams and projects. Experience managing software implementations and other technology projects preferred.   - Demonstrated ability to understand technical concepts, guide business strategy and deliver positive results for customers. - Expert communication skills, with the ability to tailor messaging for technical, business, and executive audiencesExperience in client-facing roles and ability to build “trusted advisor” relationships. - Experienced change agent with ability to drive process improvement within a fast-paced and dynamic environment. - Proven ability to meet deadlines while managing multiple priorities. - Self-directed with the ability to identify and solve complex cross functional problems. - Strong attention to detail and delivery of high-quality results - Able to effectively coach and train peers and team members in career and professional development. - Strong program, project and process management skills. - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.   - Qualifications and Experience - 5+ years in Services leadership roles delivering to enterprise customers for a SaaS B2B technology platform. - BS or BA degree from an accredited University or equivalent work experience preferred. - Previous experience in delivering technical service offerings globally for both SaaS and Managed Services preferred   - About Appen Appen is a Human-in-the-Loop AI solution for data science and machine learning teams. Our industry leading, AI-assisted data annotation platform trains, tests, and tunes machine learning models to make AI work in the real world.  Appen’s technology and expertise supports a wide range of use cases that gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      
ID
2021-5274
City
San Francisco
Job Locations PH-Cavite
Posted Date 2 weeks ago(2/14/2021 11:36 PM)
Position Summary Associate Data Collection Specialist is responsible for configuring and troubleshooting Appen’s data collection systems, software and equipment, setting up data management workflows in coordination with Project Engineering and Project Delivery teams, and helping to troubleshoot system issues. Associate Data Collection Specialist can also have crowd management responsibilities on custom data collection projects. Associate data Collection Specialist works collaboratively with Solution Architect, Project Managers, Project Engineering and other Specialists to meet all project and client requirements.   Responsibilities - Deliver to project objectives within project scope, timeline and budget. - Design user out-reach/onboarding/engagement strategies tailored for the needs of individual projects. - Taking ownership of successful creation, execution, monitoring and reporting on all types of user out-reach/onboarding/engagement strategies. - Create and analyse statistical reports to proactively identify and improve project results and efficiency. - Set up quality management processes and monitor their implementation. - Train project team members on workflows and processes set up for specific projects. - Be a proactive team member, contributing solutions and helping others as necessary. - Follow strict confidentiality protocol regulating the handling of project details and other sensitive information. - Communicate with all stakeholders in a timely, clear and concise manner. - Ensure that project team members and ICs have access to required tools, guidelines and other project resources to meet project requirements. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans. - Provide regular project status reporting and in-depth analysis when required. - Adapt to changing project needs and expectations. - Participate in program improvements, initiatives, and committee work as assigned.    Required Knowledge, Skills and Abilities - Experience of stakeholder management in a commercial project-based environment. - Ability to thrive in metric-driven, fast-paced, high-growth environments. - Being able to work independently and proactively to resolve issues, take ownership of the tools, processes, reporting and relationships with vendors. - Strong analytical skills and the ability to interpret data, identify trends and analyse process effectiveness. - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action. - Agility and a service orientated approach. - Commitment to quality (being able to set up and follow quality management processes). - Proficiency in English, with excellent oral and written communication skills - Bi-lingual in a second language is a bonus  Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation is desired - Advance knowledge of Microsoft Office - Excel, VBA, Word, and Outlook  - Working experience with SQL, R Sudio, Python or PowerBI   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5271
City
Cavite
Job Locations US-CA-San Francisco | US-TX-Dallas | US-WA-Seattle
Posted Date 3 weeks ago(2/12/2021 4:54 PM)
*Must be local to the San Francisco Bay Area, Dallas, TX or Seattle, WA market*     Technical Enablement Training Manager     About the Role: The Technical Enablement Manager will provide subject matter expertise for Appen Data Annotation Platform in the creation of training content that ensures the Client Services Teams are ready to implement and support the product, as well as in the creation of internal and external self-service resources.   The successful candidate will operate as one of many ADAP Subject Matter Experts (SME), and will be responsible for building and maintaining strong relationships with Product, Engineering, and other teams as necessary to ensure that technical knowledge for all products and features are effectively communicated throughout the Client Services team. Effectively partnering across the organization is essential to ensuring teams have the right information at the right time.   Creating and delivering effective training content as well as the self-serve content used by our customers and internal experts will be critical to accelerate the efficient onboarding, implementation and delivery of our service offerings. To be successful, Appen customers need to have access to effective and timely self-service resources, and our Service Experts must also have the right information at the right time, along with targeted training to understand the customer experience. The Technical Enablement Manager plays a key role in ensuring the success of both Customers and Client Services Experts.       Responsibilities - Internal ADAP Bootcamp: deliver, maintain and drive continuous improvement to the ADAP bootcamp program. - ADAP Customer Onboarding: define and manage development of self-paced customer onboarding program, create materials and rollout. - Transfer advanced technical knowledge to Client Services teams through various training channels, technical content development and mentoring. - Ensure Service Readiness - Release Manager in ensuring that communication about new product capabilities and product changes reach all Client Services teams - Define and track onboarding/enablement KPIs and periodically evaluate programs based on feedback and KPIs. - Create internal and external self-service resources. - Evaluate existing processes and procedures. Make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness. - Challenge the status quo and foster shared understanding, transparency, autonomy, innovation and continuous learning.   Basic Qualifications - Bachelor’s degree or higher - 2+ years’ experience creating/delivering technical training - 3+ years’ experience as part of a service delivery organization - Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt your message to the context of the audience. - Proven requirements gathering, project / engagement management and discovery skills. - Ability to effectively manage multiple competing priorities, respond quickly and manage time effectively in a fast-paced, dynamic team environment. - Hands-on technical problem solving and analytical thinking; ability to take a problem and break it down and use qualitative and quantitative means to solve it.   Preferred Qualifications - Deep subject matter expertise of Appen’s Data Annotation Platform - Familiarity with Artificial Intelligence and Machine Learning concepts - Ability to research, organize, create and maintain clear, concise documents. - Strong communication skills. Able to work with executives and influence a technical audience. - Ability to manage ambiguity and multiple responsibilities in a fast-paced changing environment. - Excellent decision-making, critical thinking and problem-solving skills    ABOUT APPEN Appen is a Human-in-the-Loop AI solution for data science and machine learning teams. Our industry leading, AI-assisted data annotation platform trains, tests, and tunes machine learning models to make AI work in the real world.  Appen’s technology and expertise supports a wide range of use cases that gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2021-5269
City
San Francisco
Job Locations GB-Remote
Posted Date 3 weeks ago(2/12/2021 4:57 PM)
  Customer Success Manager   Position Summary The Customer Success Manager (CSM) is responsible for managing a $3-5M book of business, achieving high customer retention rates within that customer base, and ensuring that an environment for revenue expansion is possible. In addition, the CSM must align multiple internal functions and work across levels and functions within our enterprise customers to maximize the value that Appen delivers. Responsibilities - Accelerate customer platform adoption during the onboarding phase by driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas. - Ensuring proper internal alignment and customer communication to keep all deliverables on track. - Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI. - Driving high utilization of customer’s subscription. - Driving the customer’s business transformation and operational excellence. - Being the customer’s trusted advisor and advocate within Appen. - Collaborating and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics. - Grow product use within our customer base by understanding and clearly communicating customer use cases, goals, business needs and opportunities to both our product and sales teams. - Building strategic relationship across the enterprise organizations we serve. - Arming Product with customer stories to accelerate product adoption and improve and expand product functionality to ensure immediate customer needs are consistently met and future goals aligned. - Working with Sales to identify new use cases and support their efforts to expand usage within and across enterprises. - Establish a repeatable and scalable engagement model for our Enterprise customer base by creating and driving process standardization and improvement within the CSM team Required Knowledge, Skills and Abilities - Prior experience managing a portfolio of customers with total annual recurring revenue between $1 and $5 Million (i.e., ARR). - Strong leadership skills to advocate cross functionally on behalf of customers. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL. - A true passion for customers and for Customer Success with the ability to build strong relationships. - Truly enjoys a dynamic environment where every day is different, and each challenge is different. - Can juggle multiple, very different tasks – an advanced customer wanting to leverage deep functionality today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each client may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to our success. - Experience managing customers both large and small and knowing how and why to manage them differently. Qualifications and Experience - Bachelor's degree or equivalent work experience. - Willingness to travel and meet customers up to 15% of the time (post-COVID). - 3-5 years in a customer-facing role (CSM, Account Management, Sales) preferably at a SaaS company. About Appen Appen is a Human-in-the-Loop AI solution for data science and machine learning teams. Our industry leading, AI-assisted data annotation platform trains, tests, and tunes machine learning models to make AI work in the real world.  Appen’s technology and expertise supports a wide range of use cases that gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2021-5268
City
Remote
Job Locations AU-Sydney
Posted Date 3 weeks ago(2/12/2021 4:57 PM)
  - Position Summary As a Platform Support Specialist, you will provide Tier 1 and Tier 2 support to internal and external users of Appen’s Data Annotation Platform via live-chat, email, and phone. The PSS uses their advanced platform knowledge and experience troubleshooting issues to resolve customer requests and is the first line of defense for investigating and escalating issues to appropriate departments as needed. Along with providing excellent customer service by interfacing directly with customers the PSS will help with improving the self-service knowledge base, strategic internal initiatives, and a host of other projects aimed towards continually improving the customer experience.   - Responsibilities - Answer support tickets, emails, live-chats, and phone calls from annotation platform users (both internal and external) via Zendesk - Troubleshoot, prioritize & escalate platform incidents, issues, and bugs to the engineering team - Write and update documentation in the annotation platform Self-Service Center - Participate in Support Rotation Coverage (Support hours range from 6 AM - 6 PM PST) - Drive onboarding & platform training for new hires in the Support team - Manage the Zendesk support tool in an Admin capacity to carry out tasks related to reporting and analysis of team processes and performance. - Collaborate cross-functionally with Product Managers on user testing and documentation of new features - Required Knowledge, Skills and Abilities - Minimum 3 years of experience in a technical support role for a SaaS platform - Willingness to dive into the Appen Data Annotation Platform and become the subject matter expert - Highly committed, flexible, productive and team-oriented - Ability to work a flexible schedule that may include early or late shifts - Experience with a support service desk tool (such as Zendesk) to answer customer inquiries, conduct ticket reporting, and pull metrics to analyze support performance​ - Expert communicator with the ability to translate technical jargon to non-technical customers in a clear, concise, and timely manner - Ability to operate in a fast-paced environment and manage multiple projects, objectives, and deadlines - Analytical thinking & problem-solving - A big plus if you have the following: - Foundational knowledge of Python, JavaScript, Liquid Logic, SQL - Working knowledge of HTML/CSS and API support - A love for data and data-driven decision making - About Appen Appen is a Human-in-the-Loop AI solution for data science and machine learning teams. Our industry leading, AI-assisted data annotation platform trains, tests, and tunes machine learning models to make AI work in the real world.  Appen’s technology and expertise supports a wide range of use cases that gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries.  Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.
ID
2021-5267
City
Sydney
Job Locations PH-Cavite
Posted Date 3 weeks ago(2/11/2021 10:40 PM)
Responsibilities - Contribute to the completion of Pilot projects even on critical workdays while working within the required quality standards as required for each project - Ensures that deadlines are met on tasks that are time sensitive - Participate in Project pilots that aim to provide: a. Proof of concept of a project’s process b. Generate feedback needed to improve and develop a new project - Perform duties as required to help the success of a project / pilot - Participate in process relevant activities such as reporting, up trainings, calibration, team meetings for improvement or calibration    Required Knowledge, Skills and Abilities - Demonstrates expertise of the use of Appen System Platforms (Facilities.appen.connect, F8) is a must - Known performer in the team with expertise on Annotation, Data Relevance, Data Collection, or Transcription - Willingness to learn new tools or programs as project needs evolve and workflows changes - Proficiency in computer usage and application - Good English Communication and Comprehension - Demostrates good problem-solving, analytical skills, and attention to detail - A team player, with a strong sense of shared responsibility and the ability to collaborate to support project sprints and milestones - Can work with minimal supervision, focused and able to work independently    Qualifications and Experience - Bachelor’s Degree (any course) - 1 year of doing projects for Appen or - 1 year BPO/Call Center/Back-office experience   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5266
City
Cavite
Job Locations US-CA-San Francisco | US-TX-Dallas | US-WA-Seattle
Posted Date 3 weeks ago(2/11/2021 7:18 PM)
*Must be local to the San Francisco Bay Area, Dallas, TX or Seattle, WA market*   Customer Success Manager   Position Summary The Customer Success Manager (CSM) is responsible for managing a $3-5M book of business, achieving high customer retention rates within that customer base, and ensuring that an environment for revenue expansion is possible. In addition, the CSM must align multiple internal functions and work across levels and functions within our enterprise customers to maximize the value that Appen delivers. Responsibilities - Accelerate customer platform adoption during the onboarding phase by driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas. - Ensuring proper internal alignment and customer communication to keep all deliverables on track. - Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI. - Driving high utilization of customer’s subscription. - Driving the customer’s business transformation and operational excellence. - Being the customer’s trusted advisor and advocate within Appen. - Collaborating and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics. - Grow product use within our customer base by understanding and clearly communicating customer use cases, goals, business needs and opportunities to both our product and sales teams. - Building strategic relationship across the enterprise organizations we serve. - Arming Product with customer stories to accelerate product adoption and improve and expand product functionality to ensure immediate customer needs are consistently met and future goals aligned. - Working with Sales to identify new use cases and support their efforts to expand usage within and across enterprises. - Establish a repeatable and scalable engagement model for our Enterprise customer base by creating and driving process standardization and improvement within the CSM team Required Knowledge, Skills and Abilities - Prior experience managing a portfolio of customers with total annual recurring revenue between $1 and $5 Million (i.e., ARR). - Strong leadership skills to advocate cross functionally on behalf of customers. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL. - A true passion for customers and for Customer Success with the ability to build strong relationships. - Truly enjoys a dynamic environment where every day is different, and each challenge is different. - Can juggle multiple, very different tasks – an advanced customer wanting to leverage deep functionality today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each client may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to our success. - Experience managing customers both large and small and knowing how and why to manage them differently. Qualifications and Experience - Bachelor's degree or equivalent work experience. - Willingness to travel and meet customers up to 15% of the time (post-COVID). - 3-5 years in a customer-facing role (CSM, Account Management, Sales) preferably at a SaaS company. About Appen Appen is a Human-in-the-Loop AI solution for data science and machine learning teams. Our industry leading, AI-assisted data annotation platform trains, tests, and tunes machine learning models to make AI work in the real world.  Appen’s technology and expertise supports a wide range of use cases that gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2021-5265
City
San Francisco
Job Locations US-NY-New York City | US
Posted Date 3 weeks ago(2/11/2021 12:52 PM)
NOTE- this role is not open for visa (H1, OPT...etc) candidates.   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.       About the Role   Appen is seeking a talented Solutions Architect to join the Solutions Architects organization. The Solutions Architect will be primarily responsible for actively driving and managing the initial needs analysis and proposal preparation stages of the sales process, working in tandem with the sales team as an advisor and product/service advocate for Appen’s offerings.  The ideal candidate must be able to articulate technology and product positioning to both business and technical users, as well as ensure customer satisfaction through the sales cycle. We are looking for a self-motivated individual that is comfortable working in a fast-paced environment, and able to travel to customer locations as needed   Experience in the AI & ML domain is preferred and specific experience with engaging clients in the computer vision, image or video annotation would be an advantage.     Responsibilities - Work closely with the sales organization on all revenue generating opportunities and lead the needs analysis process in understanding customer challenges and requirements, while also helping to qualify opportunities. - Support the sales team in documenting and translating requirements to ensure Appen can accomplish customer goals. - Able to respond to functional and technical elements of RFIs/RFPs and Pricing. - Secure input from all necessary solution partners within Appen and adapt solutions, as necessary, to ensure appropriate fit. - Craft presentations and demonstration pitches with the sales team for different audience types - Continually act as a liaison with Appen Client Services, Engineering, Marketing, and Sales teams to provide input from customers, as well as be educated on new advancements in products and programs. - Opportunistically pursue additional business development opportunities within client organizations. Collaborate with the sales the team to ensure these opportunities are effectively covered and facilitate progress as applicable. - Travel required as needed (mostly within the US) Qualifications - 3+ years’ Pre-Sales/Solutions Architect experience in a managed services or SaaS environment - Experience working in the AI & ML domains is preferred and if this includes working with clients in the Search, Natural Language Understanding or Computer Vision space, it would be an advantage - Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt your message to the context of the audience. - Strong requirements gathering and discovery skills - Ability to juggle multiple conflicting priorities, respond quickly and manage time effectively in a fast-paced, dynamic team environment. - Excellent problem solving, critical thinking, and analytical skills - Advanced user of Excel, PowerPoint and Word We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5264
City
New York City
Job Locations PH-Cavite
Posted Date 3 weeks ago(2/11/2021 3:35 AM)
Responsibilities - Responsible for meeting and maintaining quality and productivity targets set by the business - Oversees the team’s performance, attendance, and work attitude - Provides daily/weekly/monthly/quarterly/yearly and adhoc reports which may include:  - Productivity - Quality - Task progress - Ensures that deadlines are met on tasks that are time sensitive - Creates training manuals with project managers - Leads and facilitates project specific training initiatives as needed - Leads a continuous improvement culture within the operations/project - Provides overall leadership in employee morale and motivation on the Operations floor - Acts as mentor to associates and specialists - Creates scorecard with Operations manager, quality team to ensure SLA’s and KPI’s are met - Implements changes to process and measures as dictated by the project - Adhoc tasks as assigned - Accountability: - Performs a monthly review of supervisor performance - Review of actual results vs client SLAs - Review of project’s quality outputs (error trends, repeat offenders) - Productivity and utilization of Annotators and Supervisors - Provides daily attendance and headcount report - Ensures accurate records of production hours worked on Appen Timesheets for purposes of payroll and client headcount report - Provides leadership through decisions needed to ensure proper daily staffing - Mitigation of Employee relations issues within the operations team - Disciplinary actions - Issues pertaining to morale and motivation - Works with the Operations Manager and Project Managers on the creation of training requirements - Conducts training and onboard new hires to the project - Lead employee engagement initiatives and ensure proper return on investment through output - Attend to corporate requirements for the project / operations - Work with local support teams to ensure compliance to site or local requirements   Required Knowledge, Skills and Abilities - Proficient in MS office especially excel ( pivots) - Creates powerpoint presentations and actual involvement of presentations to clients - Knows how to do deep dive analysis on performance and able to create process improvements - Has managed at least total of 100 HC, with minimum of 5 supervisors - College Graduate - Proficient in speaking in English - Collaborative, works with the team    Qualifications and Experience - Has at least 2 - 3 years of operational background as a shift manager/Sr Team leader in a BPO/Call center set up - Has managed a team of supervisors   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5263
City
Cavite
Job Locations PH-Cavite
Posted Date 3 weeks ago(2/11/2021 12:14 AM)
Position Summary Appen’s Quality Assurance Associate, will work autonomously and as part of a team in ensuring quality throughput of our projects. The Quality Assurance Associate will work closely with members of the project management team to assist in the successful delivery of various projects. To be successful in this role, the Quality Assurance Associate will need to have a good understanding of project guidelines and client quality goals, implement quality management processes, conduct audits and feedback, provide analysis and insights of quality data, and make recommendations on project quality improvements. This role will also work on additional tasks related to the quality management of projects.   Responsibilities - Meet all quality and accuracy goals for various Appen projects - Perform quality inspections of tasks to ensure accuracy - Assess work for quality and provide coaching and feedback as needed - Helps identify training opportunities to increase levels of quality in various projects - Respond to project worker inquiries about the platform, quality metrics and customer audits - Assist in analyzing reports to improve individual worker and roster results and client satisfaction - Work with project management teams in managing quality throughput of projects - Support the project management team with other ad-hoc tasks as needed    Required Knowledge, Skills and Abilities - Proficient in English. Excellent written or verbal communication skills including an ability to present information clearly and concisely - Experience with a Windows operating system and Office suite - Excellent documentation and presentation skills, preferably proficient in MS Word, Excel and Powerpoint - Experience managing and prioritizing large volumes of tickets a plus    Qualifications and Experience - Minimum 1-year experience as Quality Assurance representative or similar role   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5262
City
Cavite
Job Locations PH-Cavite
Posted Date 3 weeks ago(2/11/2021 12:05 AM)
Position Summary Appen’s Project Assistant, will work autonomously and as part of a team you will be the first point of contact for our crowd workers providing timely resolutions via helpdesk management software. The Project Assistant will work closely with members of the project management team to assist with the successful delivery of various projects. To be successful in this role, you will need to develop and drive the tracking of tickets and emails ensuring all support requests are captured, measured and resolved with priority with a focus on escalation and resolution management. You will also work on additional project tasks related to crowd communication and support, and other ad hoc tasks.   Responsibilities   - Provide customer and technical support via email and chat sessions with users - Escalate unsolvable issues to the appropriate teams - File Bug Reports and New Feature Requests - Provide status reports on issues/ concerns to the appropriate teams - Create knowledgebase articles and Frequently Asked Questions (FAQs) based on resolved trouble-shooting tasks - Test tools, its features and bug fixes - Stay current with system information, changes, and updates    Required Knowledge, Skills and Abilities - Proficient in English. Excellent written or verbal communication skills including an ability to present information clearly and concisely - Experience managing and prioritizing large volumes of tickets - Experience with a Windows operating system and Office suite - Basic Excel skills required - Knowledgeable of bug testing software (manual/automated) and/or relevant software computer applications a plus - Experienced in providing excellent customer service    Qualifications and Experience - Minimum 1-year experience in doing customer or technical support and/or quality assurance   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5261
City
Cavite
Job Locations GB-Devon-Exeter
Posted Date 3 weeks ago(2/10/2021 9:34 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     - Position Summary We are currently looking for experienced English language Project Transcribers in United Kingdom to join our team on a fixed term and full time basis. This role can be completed remotely and allows flexibility for you to decide when you’d like to work and enables you to structure your hours around your family life and other commitments. As a Project Transcriber you will be required: - to accurately complete all forms of transcription and annotation from multi speaker audio recordings. - to work on multiple projects with different specifications and requirements, this will require flexibility and adaptability. - Maintain strict quality levels whilst meeting productivity requirements.   - Required Knowledge, Skills and Abilities - Minimum typing speed of 70 wpm with a proven commitment to accuracy - Good reading comprehension skills in English - High levels of attention to detail - Excellent listening and concentration skills - Stable & fast internet connection - Strong attention to detail - Comprehension and knowledge of a variety of English dialects   - Qualifications and Experience - Fast internet connection - Previous multi-speaker audio transcription experience will be advantageous - Ability to protect confidentiality and maintain discretion at all time. - Interpersonal Skills in alignment with our Company values: Performance; Honesty; Grit; Humility   - Application process - Upon completed registration, shortlisted candidates must take an English language test to be given by the recruitment team.     If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5260
City
Exeter
Job Locations US-WA-Seattle | US-CA-San Francisco | US-TX-Dallas
Posted Date 3 weeks ago(2/9/2021 7:33 PM)
About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning. Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships   Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Degree in linguistics, computational linguistics or language studies or solid understanding of linguistic concepts and terminology - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action    
ID
2021-5257
City
Seattle
Job Locations PH-Cavite
Posted Date 3 weeks ago(2/10/2021 12:49 AM)
Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities - Communicate in a timely, clear and concise manner to stakeholders. - Provide regular status reports of projects, as well as in-depth analysis to identify and recommend result improvements - Build and manage a virtual roster of proficient independent contractors to meets or exceeds project objectives and/or targets - Under manager guidance, communicate directly with client, using proper communication procedures for both production-related questions and technical issues - Proactively provide on-the-spot positive and constructive feedback to independent contractors regarding both metrics-driven, behavioral issues, strengths, and areas for improvement    Required Knowledge, Skills and Abilities - Degree from an accredited university or at least 2 years of relevant experience - Experienced in managing and prioritizing large volumes of email correspondence - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Excellent oral and written communication skills - Intermediate to advanced MS Excel skills - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule     Qualifications and Experience - Project Management, Data Analytics/Management and/or Process Improvement is an advantage   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2021-5255
City
Cavite