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Job Locations US-Remote
Posted Date 2 days ago(2/3/2023 4:48 PM)
Contract PR Manager       The PR Manager is a remote contractor position supporting the execution of Appen’s Public Relations and Communications strategy. The role will be responsible for implementing a comprehensive public relations strategy to enhance the company's reputation and increase brand awareness.   This is a contract position through Dec 2023 with potential for extension running full time from May through October.   Key Responsibilities:   - Execute a PR plan that aligns with the company's overall marketing and communication goals - Build and maintain relationships with PR Agency - Write and distribute press releases, announcements, and other communications materials - Collaborate with executives to build and execute thought leadership platforms - Manage crisis communication and reputation management efforts - Monitor and analyze media coverage to assess the effectiveness of PR efforts - Collaborate with internal teams, such as marketing, product development, and executive management, to ensure a consistent and cohesive message across all channels - Ensure strong collaboration and alignment with Content Team peers and processes - Keep abreast of AI industry trends and developments to identify opportunities for the company   Qualifications:   - Bachelor's degree in communications, public relations, journalism, or a related field - A minimum of 5 years of experience in public relations, preferably in technology - Strong writing and editing skills - Excellent verbal and interpersonal communication skills - Ability to work well under pressure and meet tight deadlines - Strong attention to detail and ability to manage multiple projects simultaneously - Proven track record of building and maintaining relationships with media and industry influencers - Understanding of marketing, advertising, and branding principles.   About Appen    Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.   #LI-Remote  
ID
2023-6687
City
Remote
Job Locations PH-Cavite
Posted Date 2 days ago(2/3/2023 3:12 PM)
  Product Manager - REMOTE   Position Summary:   We are looking for an experienced, driven product manager with B2B SaaS experience to drive cross-functional product initiatives that enable Appen customers to evaluate a broad range of products and services that rely on AI machine models across one or more data modalities (e.g., textual, image, video, audio).   In this role, you will enable the success of some of the most advanced and innovative software and hardware-based capabilities across a range of industries, working from the largest tech companies right down to small, innovative, and fast-moving start-ups.  You will drive the implementation of feature sets that expand the value of the software industry’s #1 Data for AI solution.    High-quality AI training data necessarily requires human beings to record and transcribe speech, for example, or recognize the contents of complex images. Appen uses a crowdsourced model to engage humans at scale, while providing customers a framework to manage the cost, time, and complexity in producing human-annotated data sets. Appen relies on technology to accelerate and reduce the cost of humans preparing training data. It invests continuously in its crowd management and customer service platforms, leveraging its own in-house-developed machine-learning models as needed.   Appen’s strategy is built on four pillars: - Growth: Drive revenue growth in target new markets - Automation: Leverage AI and ML in labelling operations to improve the productivity and quality of customer outcomes - Expand: Add new products and capabilities to expand into the broader data and AI market - Evolve: Improve the scalability of our operations including sales, project delivery, and crowd management Appen is continuing to invest in its Data for AI platform, fulfilling all customer AI needs (data sourcing, preparation, annotation, and automated testing of models) in building products and services across many industry verticals.  Although Appen is a 26-year-old profitable company with considerable resources being invested in all areas, Appen matches the pace and innovative spirit of a start-up company that offers flexible work-life balance options.     Objectives and Responsibilities:   Your responsibilities will demand excellent communication skills, entrepreneurial instincts, data-driven decision making, and continuous evaluation of new business cases: - Conduct domain research and competitive analysis - Work across engineering, data science, user experience, customer delivery, crowd management, sales, and marketing teams to develop advanced prototypes, shipping platform features, production tooling, partner integrations and validation that customer needs are met end-to-end - Propose new initiatives, backed by business cases, to management and obtain buy-in - Own the roadmap for one or more assigned product areas, working in close collaboration with a global team of experienced Product Managers to align on a platform vision - Work closely with key customers and partners to solicit, validate, and deliver product refinements - Build reporting models for tracking feature adoption, customer results, data quality trends, and customer ROI to drive key internal decision making   Qualifications:  - 2+ years of experience in product management - 2+ years of experience delivering commercial software using an agile software development methodology - Prior experience with AI/ML technologies preferred - Experience with metric definition, quantifying problems, and managing impact over time - Experience using data-driven analytics to gain insights on current situations, new opportunities, and product performance - Experience working directly with engineering and UX leaders and managers to align business, technical, and user outcomes   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2023-6683
City
Cavite
Job Locations PH-Cavite
Posted Date 4 days ago(1/31/2023 8:48 PM)
Project Manager - Hybrid   Position Summary   Appen’s Quality Analyst will be responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) who are doing search relevance projects to assist our technology client to increase search results and improve Ad traffic from their search engine. It’s an exciting time at Appen and our program with this client is growing!     Responsibilities:   The role includes but is not limited to the following duties and responsibilities: - Meet all quality and accuracy goals for various Appen projects - Perform ad hoc quality inspections of crowdsourced tasks to ensure accuracy - Assess crowdsourced work for quality and provide coaching and feedback as needed - Utilize Appen’s technology platform to identify and address low quality crowdsourced tasks - Identify training opportunities that will drive increased levels of quality through various projects - Respond to contractor inquiries about the platform, quality metrics and customer audits - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Support the Quality Team with other ad-hoc projects as needed Required Knowledge, Skills, and Abilities: - At least 1-2 years of professional work experience, ideally in a similar role. - Excellent web research skills and analytical abilities - Excellent comprehension and written communication skills in English - University degree or equivalent experience - Ability to work independently under minimal supervision - Experience leading teams - Experience managing budget responsibilities over a portfolio of projects. - Exposure to speech technology, market research or a technology-oriented related field - Can-do positive attitude and willingness to work on a team - Have in-depth, up-to-date familiarity with American social culture, media, and web culture   Nice to Have: - Experience creating computer-based training courses is a plus - Broad range of interests, with specific areas of expertise a plus - Native-level fluency in English and fluency in other languages such as: Arabic, Indonesian, Russian, Hindi, Brazilian Portuguese, Spanish, Italian, or French is advantageous   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Hybrid  
ID
2023-6682
City
Cavite
Job Locations PH-Cavite
Posted Date 4 days ago(1/31/2023 8:47 PM)
Project Manager - Hybrid   Position Summary   The Project Manager is responsible in the successful completion of full project life cycles from initiation to closure. This role will also require consistent liaison and collaboration with multiple project stakeholders to meet all delivery target and requirement.   This is a role requirement for Secure Facilities and Operations.     Responsibilities: - The role includes but is not limited to the following duties and responsibilities: - Deliver project objectives within project scope, timeline, and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned   Required Knowledge, Skills, and Abilities: - Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. - At least 2 years of relevant experience working as a Project Manager, Project Coordinator, or other similar capacity - Ability to work independently and collaboratively as needed - Agile mindset, can adapt quickly to changing business requirements - Have technical and reporting competency - Excellent verbal and written communication skills in English - Organizational skills , with strong sense of urgency and prioritization About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Hybrid  
ID
2023-6681
City
Cavite
Job Locations PH-Cavite
Posted Date 2 weeks ago(1/25/2023 1:44 PM)
Project Manager - Remote   Position Summary The main focus of the role is on applying project management experience, organizational and analytical skills in the following areas: Contribute to the running of assigned internal initiatives to improve team efficiency and productivity; Assisting with documentation of processes; Training and mentoring others at request.       Responsibilities: - Plan and manage internal projects to agreed objectives - Manage allocated teams. - Ensure close and regular communication with relevant stakeholders. - Share knowledge and take initiative to improve processes as required. - Where appropriate, design, document and implement processes. - Train and mentor other team members as required - Undertake other tasks and roles for the Company as required.   Required Knowledge, Skills, and Abilities: - Project Management experience. - Experience driving initiatives and processes to improve efficiency and productivity. - Agility in managing complex tasks and relationships - Excellent organizational skills, analytical in nature with a curiosity towards solving complex problems, and strong attention to detail. - Excellent interpersonal and communication skills, both oral and written.             - Professional attitude – comfortable working with cross functional and global teams. - Ability to interpret complex policies, contractual agreements, and regulatory documents Qualifications and Experience: - A relevant university degree with strong academic performance - Experience in a project management role in a technology-oriented or services organization. - 2 years’ experience in a client facing role. Experience managing teams and mentoring others.      About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Hybrid  
ID
2023-6678
City
Cavite
Job Locations US-WA-Bellevue
Posted Date 2 weeks ago(1/25/2023 3:18 PM)
Executive Assistant to the Executive Team Location: Bellevue, WA       About Appen   Appen is the global leader in data for the AI (Artificial Intelligence) Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation.  Through expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale.  Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.   As the Executive Assistant supporting our Executive Team, you will provide an elevated level of professional administrative support to this team of 5. This is a hybrid role with our office location in Bellevue, Washington.  The pay range for the position is: $75,000.00 - $90,000.00K annual salary DOE.     Responsibilities  - Produce and manage correspondence, memoranda, presentations, and reports of a general and confidential nature on behalf of the executive team. - Organize business appointments and travel arrangements for Senior Executives. - Screen telephone calls, field inquiries and requests and escalate urgent matters for Senior Executive’s attention. - Manage calendars/schedules. - Coordinate the organization of various business functions, lunches and dinners.   Qualifications and Experience  - 5 years of experience as an Executive Assistant in a corporate environment - Must have 3+ years’ experience as an Executive Assistant supporting the C-Suite - Experience needs to be with a company of 2000+ employees, preferably global - Exceptional written and verbal communication skills - Strong interpersonal, communication and negotiation skills - Must have strong attention to detail - Exceptional corporate presentation and excellent people management skills - Ability to work autonomously, employ initiatives to find solutions, prioritize and exercise discretion - Excellent Organizational and administration skills. - A proactive and flexible approach to work - Ability to liaise at an executive level - Ability to thrive and work under pressure   Benefits We Offer: - Health and Welfare Benefits to include Medical, Dental, Vision, Life and Disability insurance - 160 hours annually accrued PTO - 80 hours annually accrued Sick Time - 9 paid holidays and 2 paid floating holidays - 401K retirement savings with company match up to 4% (100% vested)   We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite
ID
2023-6677
City
Bellevue
Job Locations AU-Chatswood
Posted Date 2 weeks ago(1/22/2023 4:59 PM)
- Position Summary   Working for a fast-paced and high-growth ASX listed technology company and reporting directly to the Finance Manager, the purpose of this position is to take full financial accounting ownership of certain company ledgers within the Group. The Financial Accountant will focus on delivering accurate and timely financial information as and when needed.   Our Finance Team is base in our Corporate Head Office, Chatswood.  We currently only go to the office once a fortnight and this would change to once per week maximum) so at most the successful candidate will be WFH 80% of the time.    The Financial Accountant role is a 13months Fixed Term contract role.     - Internal Stakeholders   - Group Accounts Payable Team - Group Transactional Accounting Team - Group Payroll Team - Group Finance Manager - Director, Financial Reporting and Accounting - VP, Finance - Chief Financial Officer - Accounts Payable (Crowd) Team - Divisional Heads - Divisional Managers,   - External Stakeholders   - Customers - External Auditors - Banking Contacts - Local Taxation Authorities - Suppliers   - Key Responsibilities   - Responsible for month end tasks for certain ledgers within the Group, including: - Accruals and Provisions; - Prepayments; - Fixed assets; - Intercompany reconciliations; - Revaluations; and - Other items as required.   - Liaison with project managers on a regular basis at month-end to ensure revenue is calculated accurately for various projects and processing this revenue accurately. - Liaise with external Auditors in relation to the notes prepared for the financial report and assist the auditors with sample testing with respect to revenue recognition. - Liaise with (including coaching / training) the Group Accounts Payable and Group Transactional Accounting Teams to ensure accuracy of transactions posted to ledgers under the remit of this position. - Reviewing and approving transactions posted by the Group Transactional Team. - Liaise with external Auditors in relation to the annual audit and half year review; - Assist with the preparation and lodgement of local statutory direct and indirect taxation requirements, including GST/VAT returns and income tax returns. - Liaise with external Banking contacts where required. - Assist with cash flow forecasting and reporting. - Provide support to Divisional managers in relation to financial queries or requests. - Assist with process improvement and systems enhancement initiatives; - Ad hoc tasks as directed by the Finance Manager, Director, Financial Reporting and Accounting or Vice President, Finance.   - Required Knowledge, Skills and Abilities   - Degree in Accountancy, Business, Commerce or related field. - CPA or CA qualified (preferred). - 3+ years financial accounting experience, preferably in a commercial environment. - Experience using large ERP Systems (Workday advantageous). - Intermediate proficiency in Microsoft Excel. - Basic to intermediate proficiency in Microsoft Word and Microsoft Outlook. - Strong written and verbal communication skills. - Excellent attention to detail, ability to prioritise and consistently meet deadlines.   - Personal Attributes   - Ability to work in a fast-paced, deadline-driven culture. - Be someone who takes initiative and recognises the needs of the role both within and outside of the job specifications and take steps to achieve the best outcome. - Able to respond quickly and positively to new or changed initiatives. - Excellent interpersonal communication skills, including active listening. - Ability to work effectively in a virtual environment. - Ability to work as part of a large team as well as independently when needed. - Flexible, independent, calm and self-motivated. - Possess lateral thinking and problem-solving ability.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Hybrid
ID
2023-6676
City
Chatswood
Job Locations PH-Cavite
Posted Date 2 weeks ago(1/20/2023 2:47 PM)
PROJECT MANAGER   Position Summary: The Project Manager (PM) is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or ecommerce relevance ranking and content annotation.  The PM works collaboratively with an Appen team to meet all client and project requirements.     Key Responsibilites: - Communicate in a timely, clear and concise manner to stakeholders. - Communicate service level expectations and directions. May be asked to help determine some service level requirements. - Provide up-to-date information that helps Appen staff and contractors anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to independent contractors regarding both metrics-driven and behavioral issues, including communicating strengths and areas for improvement. - In partnership with Director, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues. - Build and manage a virtual roster of proficient contractors that meets or exceeds program targets. - Enter requisitions and fill rosters as needed. Participate in contractor selection as needed. - Partner with staffing department to develop recruiting and advertising strategies as necessary. - Ensure contractors have access to required tools, guidelines and other related materials to meet project requirements. - Prepare and disseminate project materials based on contractor and/or client feedback to clarify guidelines. - Take responsibility for delivering required production and service level metrics for assigned programs. - Solicit and use input and feedback from client, Appen managers and contractors to help drive efficiencies and improve processes. - Provide regular reporting on project status, as well as more in-depth analysis as required - Analyze and evaluate statistical reports to proactively identify and improve individual and roster results and improve client satisfaction - Execute day-to-day dynamic operational processes and adapt to changing client needs and expectations. - Run a program end-to-end and participate in managing a client relationship. - Actively participate to establish and grow client relationships. - Drive quality service improvements. - Develop guidelines and training material as well as annotate data for new or existing programs. - Participate in program improvements, initiatives, and committee work as assigned. - Participate in the training and mentoring of new and existing Appen staff. - Participate in regular team meetings with program staff. - Where necessary, complete additional tasks as assigned.  Qualifications:    - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change. - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues. - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills. - Experience working in a customer service role and delivering exceptional customer service. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Must also be an attentive and careful listener and respond appropriately to others.  - Driven to focus on quality and service delivery. - Demonstrated time management and organizational skills with attention to details. - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action. - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas. - Demonstrated commitment to Appen core values and company vision. Required Knowledge, Skills and Abilities: - Minimum 3 years of management experience in a metric -driven setting working in a production, operation, or call center environment. - Minimum 2 years’ experience working as either a Lead or Associate Project Manager for Appen or in a similar field. - Advanced Excel skills - Experience managing and prioritizing large volumes of email correspondence. - Experience with a Windows operating system and Office suite of products. - Proficient in English. Excellent oral and written communication skills. Additional Preferred Knowledge, Skills and Abilities: - BS or BA degree from an accredited university or equivalent work experience preferred. - Project Management experience or certification preferred. - Bi-lingual in English and another language preferred. - 6-12 months of experience working as either an annotator and/or auditor for Appen or in a similar field.   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    
ID
2023-6675
City
Cavite
Job Locations CA-Remote
Posted Date 5 days ago(1/30/2023 8:05 PM)
Chief of Staff, Office of the CEO           Position Summary   The Chief of Staff will support the Chief Executive Officer. As the CEO’s trusted advisor, this strategic thinker has deep operational experience and will partner with our executive leadership team in executing on key focus areas for the business. The Chief of Staff will be responsible for directly supporting the CEO in corporate strategy, planning, management, metrics, and other work to deliver the mission of Appen.   Responsibilities - Collaborate with executive team members to ensure execution of agreed goals and initiatives - Monitor daily operations throughout organization and address potential issues if/when they arise - Prepare and manage internal and external communications on behalf of CEO to drive key messages and narratives established by the CEO - Ensure key stakeholder management for the CEO including proactive management of key relationships both internally and externally (employees, executives, the Board, analysts, customers, industry organizations, and related) - Develop productive meeting agendas and lead relevant meetings - Identify pain points throughout the organization and optimize organizational processes and procedures to improve efficiencies across teams - Represent company as required, including at industry events and conferences - Projects and responsibilities will be varied and continue to evolve over time as new business needs emerge - Support the CEO in preparation for corporate meetings, board meetings and meetings with key external stakeholders, including customers, policy makers, strategic partners, and financiers - Proactively address business needs that require immediate attention         Required Knowledge, Skills and Abilities - Ability to think globally, strategically, and creatively - Proven ability to lead and deliver projects and outcomes - Leverages knowledge gained through prior experience, education, training to resolve issues and remove barriers - Expert problem solver - Keen business acumen and visionary leader      Qualifications and Experience - Bachelor’s or Master’s Degree in business or related field or equivalent job experience - 15+ years professional experience in strategy or operations role or 3+ years as a Chief of Staff - 10 years of experience planning and leading strategic initiatives - Demonstrated ability in building successful teams - Extensive experience advising and coaching top executives on strategic, organizational, and communications matters - Fascinated by historical and evolving trends in AI - Huge plus is a background in AI/ML      About Appen    Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.    At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   Growth Strategy   High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.   Appen’s Growth Strategy is Built on Four Pillars   - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management #LI-Onsite
ID
2023-6674
City
Remote
Job Locations PH-Manila
Posted Date 4 weeks ago(1/10/2023 8:15 PM)
 Scrum Master - Agile Coach Position Summary Your focus will be helping our Product & Engineering teams deliver results against some of their most complex business and technology initiatives. Success within our diverse range of clients requires the ability to adapt and perform in numerous Project and Product Management environments. In this senior Agile position, your role as a Scrum Master, coach, and practitioner will require you to apply Agile values and principles for an organization transitioning to Agile ways of working.   Responsibilities - Provide hands-on methodology coaching and training to Scrum teams, RTE's, Product Managers, Product Owners, and teams on all aspects of SAFe, Scrum, Lean, and Kanban & Hybrid methodologies practices. - Mature Scrum team’s Agile practices both within the teams and across the teams. - Facilitate complex problem-solving sessions with stakeholders and teams to improve value delivery. - Partner and determine what methodology frameworks to apply to solve specific problems identified in the team or at scale. - Proactively partner with teams and internal/external stakeholders to address methodology and tool knowledge gaps to support all the methodologies (Agile, Kanban, Hybrid & Six Sigma). - Promote and advocate a culture of continuous improvement by influencing teams and the greater organization to reflect and improve through coaching, mentoring and measurable action Contribute to the evolution of our Agile strategy and transformation journey for the enterprise.   Required Knowledge, Skills and Abilities - A Bachelor's Degree or equivalent work experience. A minimum of ten years of progressive project, program, and portfolio management experience. - A minimum of seven years' experience providing hands-on Methodology (Scaled Agile, Scrum, Kanban, Lean, Waterfall, Hybrid) coaching and training to business and technical leaders, RTE's, Product Managers, Product Owners, Scrum Masters and teams on all aspects of Scrum, Lean, and Kanban & Hybrid methodologies practices. Experience with SAFe implementation a plus. - Direct hands-on experience serving as a Scrum Mater, RTE, STE, Product Owner, Product Manager, - Highly proficient using Confluence, JIRA, SharePoint, and other tools to manage project and task management. - An ability to articulate and clearly communicate complex problems and solutions in a simple and logical manner to audiences at all levels in the organization. - Experience in implementing and maintaining key performance measures related to program, project, and / or portfolio management, including benefits realization. - Excellent problem-solving analytical capabilities with strong attention to detail. - Demonstrated track record in effective vertical coaching, including strong relationship building and influencing skills,   About Appen Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Hybrid
ID
2023-6671
City
Manila
Job Locations PH-Cavite
Posted Date 1 day ago(2/3/2023 6:59 PM)
Position Summary Appen’s Data Privacy Analyst is responsible for ensuring that the organization processes the personal data of its staff, customers, independent contractors, providers or any other individuals, also referred to as data subjects in compliance with the applicable data protection laws and policies. The Data Privacy Analyst will work collaboratively with other Appen teams to make sure compliance is met.   Responsibilities - Quality Management: - Execute day-to-day process for all Data Subjects’ requests (DSARs) in high volume, and Data Protection Impact Assessments (DPIAs). - Assist in the development of quality management plans and training to ensure data privacy compliance is met - Data Subject Relationship Management: - Become familiar with all data subject (PII) processing situations and address any issues accordingly. - Guideline & Training Support: - Enhance and maintain a standard process in compliance to data protection rules at the direction of the - Privacy Counsel. - Reporting and Communication: - Communicate service level expectations and directions to all data subjects. - Assist in research of data privacy laws. - Under manager’s guidance, communicate directly with clients, using proper escalation procedures for data subjects. - Participate in regular meetings with DPO and Privacy / Commercial Counsel. - Where necessary, complete additional tasks as assigned.  Required Knowledge, Skills and Abilities - Excellent ability to navigate, internal company IT systems, databases, and processes. - Extensive experience handling high volume customer or data subject request/ticket processing. - Some knowledge of global data protection principles, especially GDPR.   - Some Knowledge and skill in researching and applying data privacy and data protection guidelines. - Excellent analytical and problem-solving skills, able to work in a dynamic fast-paced environment. - Excellent communication, presentation and team working skills. Ability to collaborate with internal and external parties. - Good verbal and written communication skills. - Ability to organize and follow-up multiple tasks/details with accuracy and timeliness. - Ability to adhere to all organizational policies and procedures.  Qualifications and Experience - Post-secondary education degree is a plus - 5 years of experience in the related field - Minimum of 3 years’ experience in data privacy, legal research, risk, or compliance About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Remote  
ID
2023-6670
City
Cavite
Job Locations US-Remote
Posted Date 1 month ago(12/30/2022 3:32 PM)
Proposal Manager       Position Summary   Reporting to the Solutions Director, the Solutions Architect will be primarily responsible for actively driving and managing the initial needs analysis, solution design, pricing model, and proposal preparation stages of the sales process, working in tandem with the sales team as an advisor and product/service advocate for Appen’s offerings.   Responsibilities - Work closely with the sales organization to understand customer requirements and help qualify associated opportunities. - Educate customers, in tandem with Sales, on Appen services and tools - Understand and analyze buyer behavior to craft opportunity-specific “bid to win” strategy in conjunction with Sales. - Secure input from all necessary solution partners within Appen and adapt solutions, as necessary, to ensure appropriate fit and realization of customer goals. - Synthesize customer requirements into a cost-effective & opportunity-specific proposal response, to include pricing model and solution design/description - Effectively present pricing model to sales and Appen senior leadership, as needed, with solid understanding of financial drivers and pricing rationale - Manage proposal process across multiple opportunities and customers simultaneously, delivering responses on-time and to budget and profitability expectations. - Act as a liaison with Product, Engineering, Marketing, and Delivery teams to provide input from customers as part of the product roadmaps, as well as be up to date on new advancements in products and programs. - Travel, as needed (within the US, 5% or less)   Required Knowledge, Skills, and Abilities - Strong critical thinking skills to effectively gather customer requirements & apply knowledge of Appen services/products to craft and position winning solution design and pricing model - Strong written, verbal, and presentations skills with the ability to adapt your message to the context of the audience. - Strong interpersonal skills—ability to work with diverse internal and external customers across time zones. - Ability to juggle multiple priorities, respond quickly, and manage time effectively in a fast-paced, dynamic team environment. - Solid understanding of financial concepts (revenue, gross margin, etc.), with the ability to produce needed metrics as part of solution/pricing design and explain financial drivers/pricing rationale - Excellent analytical and problem-solving skills - Advanced user of MS Excel, PowerPoint, and Word - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.   Qualifications and Experience - 3+ years’ Pre-Sales/Solutions Architect and/or Pricing/Analytics experience in a managed services or SaaS environment   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Remote  
ID
2022-6663
City
Remote
Job Locations PH-Cavite | PH-Manila
Posted Date 3 days ago(2/2/2023 1:33 PM)
Senior UX Designer - REMOTE Cavite or Manila   Position Summary   The Appen UX Team is looking for a seasoned Senior UX Designer. Ideally, you'll be someone with B2B SaaS experience in the realm of UX, Interaction and Visual Design. In this role, you'll be utilizing your Design Thinking skills to help deliver the best possible UX & UI for the Appen Platform. You'll join an Agile product development process and work with cross-functional teams to design, build, document and roll out products to help fulfil Appen's vision to be the #1 Data for AI lifecycle company.   WORKING HOURS - 9am - 6pm PST   Responsibilities - Enact Appen’s corporate commitment to Ease of Use across a broad range of web and mobile interfaces - Create storyboards, wireframes, and prototypes to design intuitive, user-friendly interfaces - Collaborate with other UX team members to apply your Design Thinking skills effectively to arrive on a MVP value proposition on each project while making design decisions that improve Appen’s greater system - Communicate and present Interaction Design ideas with your low or high-fidelity prototypes in UX workshops with Product Managers, Scrum Leads, and Engineers, resulting in an efficient implementation strategy for our most cutting-edge innovations - Exercise your ability to think and document user-stories in detail (or in a prototype), and work closely with Application Engineers to ensure they’re implemented as designed to deliver an implementation of the highest quality possible for Appen’s customers - Remain current on UX/UI trends, patterns, and techniques, and suggest new approaches and methods as necessary    Required Knowledge, Skills and Abilities - 6-8 years of UX industry experience - Experience designing for Business Users of sophisticated web applications - Track record of up levelling an existing web application’s Interaction & Visual Design - A portfolio submission demonstrating the accomplishments above - Awareness of WCAG accessibility - Experience designing with and for a Design System, and product localization - Competence in user research, with the ability to form data-driven insights to aid the Design Thinking process - Industry experience with agile methodology   If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Remote
ID
2022-6659
City
Cavite
Job Locations US-Remote
Posted Date 1 month ago(12/27/2022 6:56 PM)
Global Demand Planner   Position Summary The Global Demand Planner is a highly visible, client-facing role on the account leadership team. You will partner with our client to plan and launch new programs, building client confidence in our ability to meet their business needs and be their supplier of choice.  In this critical account role, you will bring a high level of value add to the client and to the account by sharing unique points of view and making recommendations supported by data. You will also partner internally with project teams, as well as cross-functional teams such as recruiting, qualification, and trust & safety. To succeed in this role, you will demonstrate advanced skills in critical analysis, negotiation, and executive communications – written and verbal   Responsibilities: - Build a trusted relationship with all client stakeholders such that your views are sought after, that you have positive influence over decision making, and that you help the account team become the vendor of choice - Partner internally with cross functional teams to influence their support of the client account and the account - Collaborate with project teams to collect data, to review current processes, and to propose efficiencies - Develop demand forecast at multiple levels of aggregation for a global workforce across multiple time horizons - Prepare real-time analysis to provide unique business insights for the client and the account, with the objective of ensuring that client demand needs are anticipated and met on an ongoing basis - Review historical trends, research demand drivers, prepare supply data, develop statistical planning models and evaluate resuts - Prepare and perfect reports pertaining to the demand planning process. - Lead meetings, discussions, and negotiations with the client to influence their selection of Appen as the preferred vendor - Drive effective scoping of all new projects to ensure consistency and accuracy of planning process and diligent risk assessment - Effectively communicate any changes or unexpected fluctuations in work volumes or supply. Partner with the project teams and the client to assess impacts and formalize changes. - Influence the client’s inventory strategies and project awards to vendors - Understand and make decisions about strategic business needs while simultaneously operating at a tactical level - Address report/information requests, clearly communicating commitments, issues, completion dates and status with requestors and with management - Demonstrate strong oral and written communication skills to interact with all organizational levels including senior leadership - Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change - Demonstate unmatched and persistent attention to detail    Desired Qualifications and Experience - Expertise in complex workforce management, analysis and reporting - Experience in project estimation, resourcing, planning, and change management - Experience in supply and demand management - Experience managing reports, building reports, data analysis, and building meeting materials for executive stakeholders   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Remote  
ID
2022-6658
City
Remote
Job Locations PH-Manila
Posted Date 1 month ago(1/3/2023 1:22 PM)
Reporting Analyst -  Cavite, PH Hybrid (Contractor)     Position Summary - This is a Contractor role for 6 months (possibility to be extended to 12 months total)   Responsibilities - Develops and automates metrics with specific data collection, analysis, and charting procedures. - Develops and maintains an IT dashboard, metrics roadmap, and scorecard. - Collects and analyzes information periodically. - Reviews Information Technology metrics for the efficiency of various IT programs. - Consolidate, analyze and validate complex structured & unstructured data sets from a variety of sources. - Proactively deliver data-driven insights and recommendations through Microsoft tools/PowerBi / Excel and other dashboards. - Identify and analyze opportunities for enhancing existing content. - This is a data-driven role where you will use analytical knowledge to make data-driven recommendations to various departments in the business to ensure the success of phishing and other programs - You will ensure our plans/projects are accurately forecasted to align with our strategic goals and meet timelines - You will be the key point of contact for all Security reporting, ensuring accuracy and clear communication to the wider business. Required Knowledge, Skills and Abilities - Strong analytical & commercial capability & expertise with data analytics tools (PowerBI, Excel) - Able to perform complex descriptive, diagnostic, predictive, and preventative analytics using various data analytic technologies. - Strong interpersonal skills to build connections within the wider business - Effective communicator, with strong presentation skills - Strength in connecting insights to tangible business & customer outcomes - Understanding of data management systems that aggregate data from multiple sources - Passion and expert skills in building elegant and interactive data visualizations of complex information including drill-down capability. Qualifications and Experience - Experience with scripting languages (Python, Perl, Bash, PHP, etc). - 2-4 years of relevant data processing and analytics experience - Experience with databases, DB queries, able to manipulate data & understand impacts on performance (SQL, Teradata, excel etc)   About Appen   Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.    #LI-Hybrid
ID
2022-6652
City
Manila
Job Locations PH-Cavite
Posted Date 2 months ago(12/19/2022 4:12 PM)
Position Summary   Help Desk Specialist is responsible for replying to tickets in specific projects in English or any language listed at the bottom of this job description. Those data collection projects are project in which we collect data (e.g videos, audios, images, text…) from participants all around the world. Your task is to help the participants once they ask questions about the project per ticket (similar to an email). It requires to use several tools such as Excel, Zendesk and other internal tools, to find the right information for that specific participant and query. Help Desk Specialist works collaboratively with Associate Data Collection Specialists, Data Collection Specialists, Project Managers and other Specialists to meet project and client requirements.   Responsibilities - Tickets / Customer service - Use Appen’s crowd management and data collection tools to work on data collection projects of different types (collecting audio recordings, images, videos…) - Reply to tickets/emails from individual vendors, in which participants ask questions about the project. The main topics of those tickets are: - clarification of the projects’ instructions - confirmation that we received the data sent (audio, video, image…) - payment information - quality requirements… - Improve / create templates that you and the team can use to reply to tickets - Assign tickets to other teams when needed - Create FAQ’s to reply to the most common questions asked by our projects’ participants - Check the data collected in the tool in case the user disagree our quality check, inform the team if a second check is needed - Inform the users about the reason of the rejection of their recordings/videos/images - Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information - Adapt to changing project needs and expectations -  Team Communication - Communicate efficiently with the other projects’ team members (email, meetings, Teams chat…) to ensure the project’s participants get accurate information - Be able to assess what kind of tickets needs to be escalated to your project team - Be a proactive team member, contributing solutions and helping others as necessary - Provide the project team with suggestions to decrease the number of tickets received - Inform the crowd specialist once there are no tickets about payment issue coming anymore, so that they can close the project - Data analyses/Excel - Find the information you need in complex excel trackers to reply accurately to participants’ tickets - Use multiple tools to cross check information and provide content that is as useful as possible to your participant (e.g explain exactly why his/her audios were rejected not only the fact that it is rejected). - Alert the project team if you notice issues in our tools since you are the first point of contact with project’s participants  Qualifications and Experience - Customer service experience (help desk / call center / sales) - Experience with stakeholder management in a commercial project-based environment  - Demonstrated time management and organizational skills with an excellent attention to details  - Commitment to quality (being able to follow processes and contribute to their improvements) - Agility and a service orientated approach - BS or BA degree from an accredited university or equivalent work experience preferred  Required Knowledge, Skills and Abilities - Proficient and experienced in using Excel daily (create basic formulas and pivot tables) - Knowledge of Microsoft Office tools - Word, PowerPoint and Outlook - Already worked on one or more help desk ticketing systems (Zendesk ideally) - Ability to pick up new tools and systems quickly and with accuracy - Proficiency in English, with excellent oral and written communication skills - Able to communicate in other languages is a bonus (especially written communication). We are looking for the following languages: Portuguese, German, Dutch, French, Italian, Spanish, Danish, Swedish, Norwegian, Finnish, Hebrew, Korean, Vietnamese, Polish and Turkish Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines      About Appen Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.  https://lnkd.in/gP-BQRsB   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Hybrid  
ID
2022-6650
City
Cavite
Job Locations PH-Cavite
Posted Date 2 months ago(12/19/2022 4:09 PM)
Position Summary   Help Desk Specialist is responsible for replying to tickets in specific projects in English or any language listed at the bottom of this job description. Those data collection projects are project in which we collect data (e.g videos, audios, images, text…) from participants all around the world. Your task is to help the participants once they ask questions about the project per ticket (similar to an email). It requires to use several tools such as Excel, Zendesk and other internal tools, to find the right information for that specific participant and query. Help Desk Specialist works collaboratively with Associate Data Collection Specialists, Data Collection Specialists, Project Managers and other Specialists to meet project and client requirements.   Responsibilities - Tickets / Customer service - Use Appen’s crowd management and data collection tools to work on data collection projects of different types (collecting audio recordings, images, videos…) - Reply to tickets/emails from individual vendors, in which participants ask questions about the project. The main topics of those tickets are: - clarification of the projects’ instructions - confirmation that we received the data sent (audio, video, image…) - payment information - quality requirements… - Improve / create templates that you and the team can use to reply to tickets - Assign tickets to other teams when needed - Create FAQ’s to reply to the most common questions asked by our projects’ participants - Check the data collected in the tool in case the user disagree our quality check, inform the team if a second check is needed - Inform the users about the reason of the rejection of their recordings/videos/images - Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information - Adapt to changing project needs and expectations -  Team Communication - Communicate efficiently with the other projects’ team members (email, meetings, Teams chat…) to ensure the project’s participants get accurate information - Be able to assess what kind of tickets needs to be escalated to your project team - Be a proactive team member, contributing solutions and helping others as necessary - Provide the project team with suggestions to decrease the number of tickets received - Inform the crowd specialist once there are no tickets about payment issue coming anymore, so that they can close the project - Data analyses/Excel - Find the information you need in complex excel trackers to reply accurately to participants’ tickets - Use multiple tools to cross check information and provide content that is as useful as possible to your participant (e.g explain exactly why his/her audios were rejected not only the fact that it is rejected). - Alert the project team if you notice issues in our tools since you are the first point of contact with project’s participants  Qualifications and Experience - Customer service experience (help desk / call center / sales) - Experience with stakeholder management in a commercial project-based environment  - Demonstrated time management and organizational skills with an excellent attention to details  - Commitment to quality (being able to follow processes and contribute to their improvements) - Agility and a service orientated approach - BS or BA degree from an accredited university or equivalent work experience preferred  Required Knowledge, Skills and Abilities - Proficient and experienced in using Excel daily (create basic formulas and pivot tables) - Knowledge of Microsoft Office tools - Word, PowerPoint and Outlook - Already worked on one or more help desk ticketing systems (Zendesk ideally) - Ability to pick up new tools and systems quickly and with accuracy - Proficiency in English, with excellent oral and written communication skills - Able to communicate in other languages is a bonus (especially written communication). We are looking for the following languages: Portuguese, German, Dutch, French, Italian, Spanish, Danish, Swedish, Norwegian, Finnish, Hebrew, Korean, Vietnamese, Polish and Turkish Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines      About Appen Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Hybrid  
ID
2022-6649
City
Cavite
Job Locations IN-Mumbai, Andheri
Posted Date 1 month ago(1/3/2023 1:13 PM)
               Project Manager           Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. This position will include organising various project resources and logistical aspects related to an in-person data collection. It may require facilitating teams to troubleshoot systems, software and equipment. The PM works collaboratively with various Appen team members to meet all project and client requirements. Some travelling may be required.   An ideal candidate:- - should be willing to work onsite (Mira Road) atleast 2-3 days in a week. - should have experience / expertise in managing high level of (‘client’ driven) change requests in a large program.  Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Design user out-reach/onboarding/engagement strategies tailored for the needs of individual projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting and ideally in a services organization - Experience with stakeholder management in a commercial project-based environment - Client facing or relationship management experience - Demonstrated time management and organizational skills with attention to details - Demonstrated agility and a service orientated approach - Proficient in English – excellent oral and written communication skills - Advanced Excel skills. Desired Qualifications and Experience - Exposure to speech technology, market research, a technology-oriented or a machine-learning related field - Experience with audio recording equipment and software desirable - Exposure to data management - Bi-lingual in a second language is a bonus. You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action About Appen Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.    #LI-Hybrid
ID
2022-6641
City
Mumbai, Andheri
Job Locations PH-Cavite
Posted Date 2 days ago(2/3/2023 4:56 PM)
  Product Manager - REMOTE   Position Summary:   We are looking for an experienced, driven product manager with B2B SaaS experience to drive cross-functional product initiatives that enable Appen customers to evaluate a broad range of products and services that rely on AI machine models across one or more data modalities (e.g., textual, image, video, audio).   In this role, you will enable the success of some of the most advanced and innovative software and hardware-based capabilities across a range of industries, working from the largest tech companies right down to small, innovative, and fast-moving start-ups.  You will drive the implementation of feature sets that expand the value of the software industry’s #1 Data for AI solution.    High-quality AI training data necessarily requires human beings to record and transcribe speech, for example, or recognize the contents of complex images. Appen uses a crowdsourced model to engage humans at scale, while providing customers a framework to manage the cost, time, and complexity in producing human-annotated data sets. Appen relies on technology to accelerate and reduce the cost of humans preparing training data. It invests continuously in its crowd management and customer service platforms, leveraging its own in-house-developed machine-learning models as needed.   Appen’s strategy is built on four pillars: - Growth: Drive revenue growth in target new markets - Automation: Leverage AI and ML in labelling operations to improve the productivity and quality of customer outcomes - Expand: Add new products and capabilities to expand into the broader data and AI market - Evolve: Improve the scalability of our operations including sales, project delivery, and crowd management Appen is continuing to invest in its Data for AI platform, fulfilling all customer AI needs (data sourcing, preparation, annotation, and automated testing of models) in building products and services across many industry verticals.  Although Appen is a 26-year-old profitable company with considerable resources being invested in all areas, Appen matches the pace and innovative spirit of a start-up company that offers flexible work-life balance options.     Objectives and Responsibilities:   Your responsibilities will demand excellent communication skills, entrepreneurial instincts, data-driven decision making, and continuous evaluation of new business cases: - Conduct domain research and competitive analysis - Work across engineering, data science, user experience, customer delivery, crowd management, sales, and marketing teams to develop advanced prototypes, shipping platform features, production tooling, partner integrations and validation that customer needs are met end-to-end - Propose new initiatives, backed by business cases, to management and obtain buy-in - Own the roadmap for one or more assigned product areas, working in close collaboration with a global team of experienced Product Managers to align on a platform vision - Work closely with key customers and partners to solicit, validate, and deliver product refinements - Build reporting models for tracking feature adoption, customer results, data quality trends, and customer ROI to drive key internal decision making   Qualifications:  - 2+ years of experience in product management - 2+ years of experience delivering commercial software using an agile software development methodology - Prior experience with AI/ML technologies preferred - Experience with metric definition, quantifying problems, and managing impact over time - Experience using data-driven analytics to gain insights on current situations, new opportunities, and product performance - Experience working directly with engineering and UX leaders and managers to align business, technical, and user outcomes   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6636
City
Cavite
Job Locations US-Remote
Posted Date 1 month ago(1/3/2023 1:20 PM)
ENTERPRISE ACCOUNT EXECUTIVE– ADAS AND AUTONOMOUS VEHICLES      Position Summary     As an Enterprise Account Executive– ADAS & Autonomous Vehicles, you will use your expertise in ADAS and AV to generate new revenue by penetrating a list of named automotive prospects, conducting thorough needs analyses and positioning Appen’s automotive solutions to win new logos. Our ideal candidate has experience in data for the automotive AI lifecycle, ADAS, connected car and/or autonomous vehicles space, specifically crafting and selling innovative solutions to Tier 1 autos and suppliers.    Responsibilities    In this role, you will be responsible for penetrating new logo accounts and selling Appen’s ADAS and Autonomous Vehicles solutions suite. You will achieve your goal by using your selling skills and knowledge of ADAS and AV to sell new business.     Qualifications and Experience  - Applicants must possess expertise in ADAS and AV to be considered for this niche role.  - Minimum of 3 years of proven experience in ADAS and/or AV, selling enterprise solutions - Experience in the Artificial Intelligence (AI) and Machine Learning (ML) space - Consistently exceeding an annual goal of over $2 million - Proven track record of success as a hunter in enterprise sales     ABOUT APPEN    Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.   #LI-Remote
ID
2022-6635
City
Remote