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Job Locations PH-Cavite
Posted Date 3 days ago(9/17/2020 1:07 AM)
Responsibilities - Responsible for meeting and maintaining quality and productivity targets set by the business - Oversees the team’s performance, attendance, and work attitude - Provides weekly report on: - Productivity - Quality - Task progress - Ensures that deadlines are met on tasks that are time sensitive - Leads and facilitates project specific training initiatives as needed - Leads a continuous improvement culture within the operations/project - Provides overall leadership in employee morale and motivation on the Operations floor - Acts as mentor to the Project supervisors - Accountability: - Performs a monthly review of supervisor performance - Review of actual results vs client SLAs - Review of project’s quality outputs (error trends, repeat offenders) - Productivity and utilization of Annotators and Supervisors - Provides daily attendance and headcount report - Ensures accurate records of production hours worked on Appen Timesheets for purposes of payroll and client headcount report - Provides leadership through decisions needed to ensure proper daily staffing - Mitigation of Employee relations issues within the operations team - Disciplinary actions - Issues pertaining to morale and motivation If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5106
City
Cavite
Job Locations US-CA-San Francisco
Posted Date 3 days ago(9/16/2020 2:01 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   Position Summary   As Manager, Customer Success, you will be responsible for a team of CSMs who engage accounts through the full customer lifecycle. You and your team are trusted advisors that help customers adopt and leverage the Appen Data Annotation Platform (ADAP) to meet and exceed their desired goals, objectives and outcomes. In addition, you will be responsible for building customer success strategies for adoption, helping your team develop renewal strategies, help find expansions or create opportunities for future growth and partner with sales to execute on all customer needs. You will also help contribute to the development and launch of ongoing management to our customer success methodology, playbooks, onboarding, and Customer Success training management.   Responsibilities - Manage and grow a team of CSMs who are responsible for all aspects of customer nurturing, including driving adoption and - engagement, maintaining overall customer satisfaction and ensuring value realization. Your team will provide our customers with insights on their usage, best practices and use cases for deployment and diagnose and solve for any barriers regarding customer adoption. - Execute against Appen’s Value Realization Framework and industry-based playbook of approaches to improve customer utilization, satisfaction and NPS scores - Define and implement success and adoption plans to help increase data utilization and include a roadmap to help customers become operationally efficient with Appen solutions and drive a return on investment. - Operate the team with focused and actionable metrics and KPIs. Manage resource planning, customer risk assessment, expansion programs and deliver regular performance and activity reports to Customer Success Executive leadership - Help analyze and resolve product adoption issues, escalate customer concerns and bugs appropriately while working with the correct internal groups - Partner with sales to identify expansion opportunities, help mitigate renewal risk, develop comprehensive renewal strategies and generate playbooks for repeatable and scalable processes - Participate in and lead named departmental strategic initiatives and projects, while constantly looking for ways to optimize existing processes and workflows Required Knowledge, Skills and Abilities - Demonstrated passion for building high performing teams and over performing on metrics achievement - Demonstrated passion for working with customers, helping them execute on success, adoption and expansion plans through excellent analytical, problem-solving, project management and technical skills - Prior experience driving process improvement within a fast-paced and dynamic environment. - Proven ability to meet deadlines while managing multiple priorities. - Self-directed with the ability to identify and solve complex cross functional problems. - Excellent communication and collaboration skills. - Strong project and process management skills. - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position. Qualifications and Experience - Have 7+ years in a customer facing role , with at least 3 years of management experience preferably at a SaaS B2B company with a focus on top technology companies and enterprises - Previous experience in managing a team of Customer Success or Account Managers    
ID
2020-5105
City
San Francisco
Job Locations US-Remote | US-CA-San Francisco
Posted Date 3 days ago(9/16/2020 1:05 PM)
  Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   Position Summary - Contribute to the overall customer experience by establishing the strong working relationship with existing clients, implementing solutions selling and relationship management - Work closely with the Appen Delivery team to promote and drive Land & Expand efforts - Liaise with Business Unit Head and Operations team on the execution of projects - Liaise with other members of the global Business Development team - Recommend ways to work with other teams to drive new revenue  Responsibilities - Work with operations management and leadership to acquire new business in target line of business. - Develop deep understanding of company’s services and providing knowledge of operational and technical abilities to develop high quality solution proposals - Identify new opportunities and accounts, create and propose custom client solutions, and close net new business - Directly accountable for driving year-over-year revenue growth by developing and executing on a tactical business development plan - Develop and implement winning strategies for proposals and presentations - Monitor and report on emergent industry trends and competitive landscape - Administer client relationship management tool – Salesforce or other as assigned - Attend relevant conferences or trade shows - Travel as required  Required Knowledge, Skills and Abilities - A demonstrated track record of identifying and closing net new business with year-over-year growth in revenue in value-added technology solutions - Experience selling to large enterprise accounts as well as account management experience with Fortune 500 clients - Experience working in professional technical services selling complex custom solutions - Demonstrated negotiation skills and proven ability to achieve win/win outcomes - Must be a motivated self-starter that can establish a course of action  - Demonstrated time management, organizational skills, detail oriented and a strong commitment to personal and organizational accountability - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  - Ability to drive customer service excellence and proficient in managing client relationships   Qualifications and Experience - A bachelor’s degree required/master’s degree preferred - 7-10 years minimum experience working in sales, business development, or related field   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-5104
City
Remote
Job Locations PH-Cavite
Posted Date 1 week ago(9/9/2020 8:24 PM)
Position Summary Working autonomously and as part of a team you will be the first point of contact for our crowd workers providing timely resolutions via helpdesk management software. To be successful in this role you will need to develop and drive the tracking of tickets and emails ensuring all support requests are captured, measured and resolved with priority with a focus on escalation and resolution management.   Responsibilities - Provide technical support via email and chat sessions with users - Escalate unsolvable issues to the appropriate teams - File Bug Reports and New Feature Requests - Create knowledgebase articles and Frequently Asked Questions (FAQs) based on resolved trouble-shooting tasks - Test new features and bug fixes - Stay current with system information, changes, and updates    Required Knowledge, Skills and Abilities - Minimum 1-year experience in doing software development quality assurance - Excellent written or verbal communication skills including an ability to present information clearly and concisely - Knowledgeable of bug testing software (manual/automated) and/or relevant software computer applications - Experienced in providing excellent customer service   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5103
City
Cavite
Job Locations PH-Cavite
Posted Date 2 weeks ago(9/7/2020 10:04 PM)
Position Summary Working as a Reports and Technology Administrator is often demanding yet always rewarding. This role is a key component of the Global Crowd Recruitment Team and has a responsibility to collaborate and knowledge share across the whole Appen Services Philippines client portfolio. Building relationships with key stakeholders, maintaining a positive 'can-do' attitude and being persistent in delivering a world-class service are all attributes we are proud to have in our community   Reporting into the Reports and Technology Manager you will assist in ensuring that data is accurately captured, analysed and interpreted and reports generated from multiple technology systems are delivered on time. You will also support the recruitment teams’ various initiatives for learning and development, employee engagement and other activities and strive to be an ambassador for the Appen Services Philippines brand at every interaction.   Responsibilities - Compile, deliver, and track data used to measure overall program performance as well as individual vendor performance on a daily, weekly, monthly, quarterly basis - Reconcile and manage data quality as necessary to resolve discrepancies and/or reconcile results - Administer program operations reports (internal or client-facing) and produce corporate level reporting to support management decision-making - Maintain program reporting catalogues, schedules and documentation to support business continuity - Document reporting requirements, procedures, and business rules necessary to support the delivery of reporting for our programs and customers - Manage a combination of regularly scheduled deliverables as well as ad hoc reporting requests and technical support to various recruitment activities targeted for learning and development, employee engagement, to name a few - Proficiency with the reporting tools utilized by our programs and provided by our Technology partners - Handle low volume/low demand programs or be partnered with a higher-level analyst to support more demanding programs - Perform basic analyses of program data (i.e. trending analysis, benchmarking, comparative analysis, etc) - Implement technical solutions into deliverables    Required Knowledge, Skills and Abilities - Must have strong organizational and communication skills (both written and verbal) - Must have ability to handle multiple tasks concurrently - Aptitude for learning new technologies and learning on the fly - Working knowledge of Microsoft Office Applications, Power BI, Tableau, SQL and related computer skills - Familiarity with internet-based systems and applications - Prior experience in working to service level agreements and process metrics    Qualifications and Experience - Bachelor’s Degree in Engineering or Business Management - College/University education preferred - Other related industry designations, certificates, licenses or course work helpful - Intermediate knowledge of MS Excel (proficiency with formulas, pivot tables, charts and graphs) - Basic knowledge of Tableau or Power BI functions and visualizations - Must have strong organizational and communication skills (both written and verbal) - Staffing Industry or business knowledge preferred but not required   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5102
City
Cavite
Job Locations PH-Cavite
Posted Date 2 weeks ago(9/6/2020 10:20 PM)
Position Summary Appen’s Data Protection Officer is responsible to ensure that the organization processes the personal data of its staff, customers, independent contractors, providers or any other individuals, also referred to as data subjects in compliance with the applicable data protection laws and policies. The Data Protection Officer will work collaboratively with other Appen teams to make sure compliance is met.   Responsibilities - Quality Management: - Execute day-to-day process for all Data Subjects’ requests (DSARs), and Data Protection Impact Assessments (DPIAs). - Assist in the development of quality management plans to ensure data privacy compliance is met. - Data Subject Relationship Management: - Become familiar with all data subject (PII) processing situations. - Guideline & Training Support: - Enhance and maintain a standard process in compliance to data protection rules at the direction of the Privacy Counsel. - Reporting and Communication: - Communicate service level expectations and directions to all data subjects. - Research data privacy laws. - Under manager guidance, communicate directly with clients, using proper escalation. procedures for data subjects. - Participate in regular meetings with DPO and Privacy / Commercial Counsel. - Where necessary, complete additional tasks as assigned.    Required Knowledge, Skills and Abilities - Strong knowledge of global data protection laws and practices, especially US and EU laws. - DSAR, GDPR, ISO Security knowledge. - Knowledge and skill in researching and applying data privacy and data protection guidelines - Excellent analytical skills, able to work in a fast-paced environment. - Strong problem solving and decision-making skills. - Excellent communication, presentation and team working skills. - Ability to collaborate with internal and external parties. - Good verbal and written communication skills. - Ability to organize and follow-up multiple tasks/details with accuracy and timeliness. - Ability to adhere to all organizational policies and procedures.    Qualifications and Experience - Post-secondary education degree is a plus - 5 years of experience in the related field - Minimum of 3 years’ experience in data privacy, legal research, risk, or compliance   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5101
City
Cavite
Job Locations US-CA-Sunnyvale
Posted Date 3 weeks ago(8/28/2020 2:10 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.     Position Summary  Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.    Responsibilities  The role includes but is not limited to the following duties and responsibilities:  - Delivery to project objectives within project scope, timeline and budget  - Develop and execute delivery and quality management plans to support a project end-to-end  - Coordinate technical activities and aspects of the projects  - Provide regular project status reporting and in-depth analysis when required   - Build strong client relationships to increase client satisfaction and revenue opportunities  - Drive continuous project improvements and efficiencies  - Coordinate between project team members in a matrix environment   - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones  - Manage risks and issues and undertake recovery actions as necessary  - Prepare and implement project plans, prepare reports and project-related materials  - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans  - Participate in the training and mentoring of new and existing Appen staff  - Participate in program improvements, initiatives, and committee work as assigned    Minimum Qualifications and Experience  - BS or BA degree from an accredited university or equivalent work experience preferred  - 2 to 5 years of project management experience in a a technology-oriented or services organization  - Client facing or relationship management experience  - Proficient in English–excellent oral and written communication skills  - Intermediate to advanced Excel skills    Desired Qualifications and Experience  - Exposure to speech technology, market research, or a machine-learning related field   - Exposure to data management  - Bi-lingual in a second language is a bonus    You will succeed in this role if you are  - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion  - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change  - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills  - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally  - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning  - An analytical thinker with ability to proactively identify problems, gather information and set course of action  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5097
City
Sunnyvale
Job Locations US-CA-San Francisco
Posted Date 3 weeks ago(8/27/2020 12:58 AM)
Position Summary Become a specialist on natural language generation and help build state-of-the-art AI systems. Your inputs will be used to develop better natural language understanding systems for British English and Spanish-US.   Duration: 6 months fixed-term employee, part-time Payment: This is a salaried position, compensation to be determined based on skills and past experience.   Successful candidates must be able to work at client sites in the San Francisco Bay Area once COVID-19 restrictions are lifted. We are looking for native speakers of the languages listed below: - English (United Kingdom)  - Spanish (United States)   Responsibilities - Work with Appen's client to produce high quality natural language and mark it up with annotations that provide information about the semantics/meaning of natural language text - Use categories such as domains, intents, and slots to mark words and phrases in text utterances - Manage and track changes in the scenario database - Review and update annotation guidelines and guard data quality Required Knowledge, Skills and Abilities - Bachelor’s degree in Linguistics, Computational Linguistics, Language Technologies, Computer Sciences, or related field - Interest in practical as well as theoretical linguistics, especially syntax, semantics, and pragmatics - Facility with computers and software applications. - Familiarity with basic Python, SQL and script writing - Ability to adapt to changing requirements, priorities, and revisions - Cooperative, solution-oriented attitude - Eagerness to learn new skills and work quickly - Analytic mindset with strong attention to detail - Ability to review examples and apply rules to data - Native-level proficiency in the target language  Qualifications and Experience - Advanced degree and/or industry experience - Experience working remotely - NLG annotation experience If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5096
City
San Francisco
Job Locations US-CA-San Francisco
Posted Date 3 weeks ago(8/27/2020 12:58 AM)
Position Summary Become a specialist on natural language generation and help build state-of-the-art AI systems. Your inputs will be used to develop better natural language understanding systems for Spanish-US.   Duration: 6 months fixed-term employee, part-time Payment: This is a salaried position, compensation to be determined based on skills and past experience.   Successful candidates must be able to work at client sites in the San Francisco Bay Area once COVID-19 restrictions are lifted.   Responsibilities - Work with Appen's client to produce high quality natural language and mark it up with annotations that provide information about the semantics/meaning of natural language text - Use categories such as domains, intents, and slots to mark words and phrases in text utterances - Manage and track changes in the scenario database - Review and update annotation guidelines and guard data quality Required Knowledge, Skills and Abilities - Bachelor’s degree in Linguistics, Computational Linguistics, Language Technologies, Computer Sciences, or related field - Interest in practical as well as theoretical linguistics, especially syntax, semantics, and pragmatics - Facility with computers and software applications. - Familiarity with basic Python, SQL and script writing - Ability to adapt to changing requirements, priorities, and revisions - Cooperative, solution-oriented attitude - Eagerness to learn new skills and work quickly - Analytic mindset with strong attention to detail - Ability to review examples and apply rules to data - Native speaker of Spanish-US  Qualifications and Experience - Advanced degree and/or industry experience - Experience working remotely - NLG annotation experience If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5095
City
San Francisco
Job Locations US-CA-San Francisco
Posted Date 3 weeks ago(8/26/2020 12:26 PM)
Position Summary Become a specialist on natural language generation and help build state-of-the-art AI systems. Your inputs will be used to develop better natural language understanding systems for British English.   Duration: 6 months fixed-term employee, part-time Payment: This is a salaried position, compensation to be determined based on skills and past experience.   Successful candidates must be able to work at client sites in the San Francisco Bay Area once COVID-19 restrictions are lifted.   Responsibilities - Work with Appen's client to produce high quality natural language and mark it up with annotations that provide information about the semantics/meaning of natural language text - Use categories such as domains, intents, and slots to mark words and phrases in text utterances - Manage and track changes in the scenario database - Review and update annotation guidelines and guard data quality Required Knowledge, Skills and Abilities - Bachelor’s degree in Linguistics, Computational Linguistics, Language Technologies, Computer Sciences, or related field - Interest in practical as well as theoretical linguistics, especially syntax, semantics, and pragmatics - Facility with computers and software applications. - Familiarity with basic Python, SQL and script writing - Ability to adapt to changing requirements, priorities, and revisions - Cooperative, solution-oriented attitude - Eagerness to learn new skills and work quickly - Analytic mindset with strong attention to detail - Ability to review examples and apply rules to data - Native speaker of British English  Qualifications and Experience - Advanced degree and/or industry experience - Experience working remotely - NLG annotation experience If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5094
City
San Francisco
Job Locations US-CA-San Francisco | US-WA-Kirkland
Posted Date 5 days ago(9/14/2020 5:25 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   Position Summary    The Senior Manager, Client Data Solutions is responsible for overseeing daily operations for a team of Data Collection Associates, Project  Managers and   collaborates with internal Program Managers and Directors. They orchestrate a team in the delivery of national and global  data collection projects.    Additionally, you are responsible for the specific Data Collection service line in the US, driving system development, process improvement,  process  documentation and training. As the de facto operational data collection expert, the Senior Manager will work collaboratively with  Appen’s Service Delivery  team, Project Engineering and Specialist Departments to design effective and efficient Data Collection solutions for  key clients and product lines.     Responsibilities - Build, develop and maintain high-performing data collection teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives - Act as the Trusted Advisor for Data Collection design, pricing and collaboration with Clients - Drive operational excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes for Appen and its operations - Meet and exceed project budgets and territory margins - Conduct training for new staff on all end-to-end processes; - Prepare effort estimates used for quote preparation; - Take ownership of the assigned product/service line(s) and drive continuous process improvements and efficiencies; - Provide regular, strategic program updates with action plans to the Data Collection Director and Senior Leadership; - Participate in corporate initiatives and committee work as assigned. Required Knowledge, Skills and Abilities - Practitioner ability in creating data collection sample frames, cross-tabs, understanding interlocking quota nuiances, multi-system and vendor collection designs - Demonstrated time management and organizational skills with attention to details - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues. Able and unafraid to provide valuable input across the company - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills. Effectively coaches, mentors and trains peers and team members - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members    Qualifications and Experience - 5 years minimum management experience working in a metrics driven setting in a production, operation, or data collection environment. - 5 years experience in a client facing role. - 10 years minimum experience managing teams and mentoring others, including hiring and managing full time and contract staff or consultants. - BS or BA degree from an accredited University or equivalent work experience preferred. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.        
ID
2020-5088
City
San Francisco
Job Locations US-WA-Kirkland | US-CA-San Francisco
Posted Date 1 week ago(9/10/2020 2:20 AM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     Position Requirements   We are looking for candidates with expertise in both Information Technology and Business Administration for the role of Technical Business Analyst. The Technical Business Analyst is responsible for enhancing the quality of IT products and services, analyzing data to inform business decisions and to assist in finding technological solutions to business needs, among other duties:   - Liaising between the IT department, business unit representatives, and Appen leadership. - Acting as an information source and communicator between business units. - Understanding strategic business needs and plans for growth. - Enhancing the quality of IT products and services. - Analyzing the design of technical systems and business models. - Utilizing IT data for business insights. - Analyzing and documenting business needs. - Assisting with the sourcing and implementing of new business technology. - Supporting the discovery of technological solutions to business requirements. - Producing reports on solution development and implementation. - Facilitating the design and documentation of User Acceptance Tests and their results. - Running A/B tests and analyzing data. - Analyzing data to inform business decisions. - Facilitating meetings to brainstorm & build consensus. - Interacting with executive level project sponsors.   Skills and Experience Requirements:   The best Technical Business Analysts have exceptional interpersonal skills as they need to act as a communication link between the IT department and Appen’s various business units and their leadership.   - Degree or equivalent experience in Computer Engineering, Business Administration, or related field. - 2+ years of Business Analysis experience. - 3+ years in an IT management position. - 5+ years in a technology-driven role. - Basic competence in at least one programming language. - Demonstrated experience with cloud software solutions. - Basic understanding of methodologies: - Agile Business Analysis. - Six Sigma. - Business Process Modeling Notation (BPMN). - Rational Unified Process. -   - Understanding of database concepts and information models. - Ability to quickly assimilate and apply new concepts, business models, and technologies. - Excellent problem-solving skills. - Learns quickly and thinks creatively. - Can take a leadership role when necessary. - Analytical mindset. - Exceptional interpersonal skills. - Excellent written and verbal communication skills. - Attention to detail.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5081
City
Kirkland
Job Locations US-CA-San Francisco
Posted Date 4 weeks ago(8/25/2020 6:43 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.    About the Role  The ideal candidate has deep knowledge of test methodologies. You must be comfortable creating excellent test   plans,  test cases, execute test cases. You will be responsible for finding and reporting bugs and glitches. Closely  working with the development teams and product teams. You have the hands-on ability to automate repeated tasks  and have the ability to debug the automation failures. Working experience on performance test on the SAAS platform  is a plus. If you are competent in finding defects in applications, and are passionate about quality, we’d like to meet  you.    Responsibilities: ● Proactively creating, updating and maintaining test plans / test cases with minimum or no PRD. ● Executing various tests on new software products to ensure that programs satisfy all specifications and requirements. ● Work closely with cross-functional teams to find defects, report bugs and possible debugging during each sprint cycle to ensure that our products work correctly. ● Able to communicate the defects to cross-functional teams. ● Able to identify automatable features and create automation scripts for repeated tasks in your feature areas and debug the automation failures on a regular basis. ● Support and maintain our product in testing environments on AWS is a plus. ● Kafka & Kubernetes testing experience is a plus ● Perform end-end stress/load tests to identify the potential issues is a plus. ● Have code deployment experience is a plus.    Skills & Experience: ● 3-5 years of experience as a QA engineer or relevant work experience in testing role. ● Deep knowledge of software lifecycle and test methodologies. ● Working knowledge of creating and executing excellent test cases UAT, functional testing, etc... ● Working experience with Python, Selenium WebDriver, JS, SQL, HTML/CSS, Jenkins, Postman, and AWS. ● Self-motivated individuals with competent to find defects during each sprint cycle ● Extremely detailed oriented with great problem solving skills. Able to work with developers to find the root cause of the defect. ● An ability to work in a scrum-based agile and nimble environment. ● Great problem solving skills. ● Fast learner for complicated web application ● Good communication skills and fast learner. ● Knowledge of Ruby on Rails is a plus. ● Localization QA experience is a plus. ● BS degree in Computer Science or a related technical field.    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of  race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5079
City
San Francisco
Job Locations GB-Devon-Exeter
Posted Date 1 month ago(8/14/2020 7:37 AM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     - Position Summary - Location for this position must be in office at Exeter Due to the growth of our business, we are looking for enthusiastic, reliable and talented staff to join our friendly team in Exeter, where you will be required: - to accurately complete all forms of transcription, summarization and annotation from audio, video, text and other forms of data as well as produce copy typed statements of evidence. - to precisely and efficiently edit audio recordings by removing unsuitable sections in accordance with stringent guidelines, to provide audio files for the transcription phase. Within some projects you will be required to follow formatting specifications, ensuring correct layout and format of documents in order to comply with the project requirements. - to work on multiple projects with different specifications and requirements, this will require flexibility and adaptability. - Some of the data will have an emotional and significantly sensitive nature, and confidentiality is paramount at all times. - Working collaboratively with team members and colleagues you must be able to change priorities to accommodate urgent work and deliver the services efficiently, effectively and flexibly.   - Required Knowledge, Skills and Abilities - Excellent keyboard skills – minimum typing speed 65 wpm (touch typist – audio and copy typing skills essential). - Passionate about language. - Excellent use of punctuation and high levels of English language proficiency. - The ability to understand and interpret accents and dialects of a multi-cultural society. - High level of attention to detail. - Ability to work under pressure and to deadlines whilst efficiently managing a quality transcript output. - Have confidence in quickly learning new programs and systems. - Excellent hearing and listening skills. - Common sense and wide general knowledge and vocabulary. - Good character and have been awarded security clearance to the level of DBS or SC, the cost of which will be covered by the Company’s clients. - Flexible and adaptable with a can-do approach. - Communicate positively at all levels both internally and externally.   - Qualifications and Experience - Be a fast typist – minimum typing speed 60 wpm (touch typist – audio and copy typing skills essential) with high level attention to detail. - Have the ability to work under pressure and to deadlines whilst efficiently managing a quality transcript output. - Hold high levels of English language proficiency and the ability to understand and interpret accents and dialects of a multi-cultural society. - Have excellent hearing and listening skills with the ability to communicate positively and work collaboratively at all levels both internally and externally. - Be confident and flexible in the use of IT system - Ability to protect confidentiality and maintain discretion at all time. - Interpersonal Skills in alignment with our Company values: Performance; Honesty; Grit; Humility - Security clearance required prior to commencement.   - Application process - Upon completed registration, shortlisted candidates must take an English language test to be given by the recruitment team.     If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5078
City
Exeter
Job Locations US-TX-Plano
Posted Date 1 month ago(8/17/2020 6:18 PM)
Please only apply if you have 2+ years of operational data analyst experience, post-graduate, and live within a reasonable commute of our PLANO, TX, KIRKLAND, WA; SUNNYVALE, CA or PLEASANTON, CA offices. Thank you.   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     Position Summary: Data Analysts support decision making across Appen’s business by organizing, analyzing data and providing insights to internal teams and external clients.  As Analyst position levels increase, so will the expectations, scope of responsibilities and impact.   Key Responsibilities - Consolidate, cleanse and transform data to prepare for reporting and analyses. - Creation and measurement of key performance indicators and metrics. - Design and prepare periodic and ad hoc reports, presentations, and exploratory analysis that are designed to use raw data to provide key insights to members of the Client Services organization. - A truth seeker. You ask why, and you question every assumption. You will be asked to probe assumptions, question the status quo, and follow up on unexpected data results. - Where necessary, complete additional tasks as assigned.   Required Knowledge, Skills and Abilities    - Ability to apply high-level analytical, statistical, and quantitative problem solving skills to a variety of different scenarios and make recommendations based on outcomes. - Flexible, independent, motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Ability to proactively identify problems, gather information and drive course of action for self and others. - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals. - Exceptional time management and organizational skills with acute attention to detail. - Passionate about learning new skills and technologies. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills. - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service. - Embrace a commitent Appen core values and company vision.   Qualifications - Bachelors Degree in Business, Operation Research, Applied Mathematics, Statistics, or other Data Sciences; or an equivalent combination of education and 1+ years experience. - Delivered data insights using different data sources; SQL, Excel and at least one business intelligence tool such as Tableau, PowerBI or Mode Analytics is preferred.   Appen Career Path We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-5074
City
Plano
Job Locations US-CA | US-TX-Dallas
Posted Date 1 month ago(8/6/2020 10:58 AM)
Artificial Intelligence (AI)is transforming government. Across Defense, Health and Human Services, Homeland Security and Emergency Management, Sciences, Natural Resources and Regulatory functions- all are recognizing the power of human-machine teaming. Nothing moves in AI and machine learning (ML) without training data, and only high-quality training data can produce accurate and robust AI/ML powered solutions. Creating high quality training data at the scale necessary to meet the demands of our government mission partners is incredibly challenging. Few companies can do it. Even fewer can do it well. Since 2017, Figure Eight Federal has proven it can do both. In March 2019, Figure Eight was acquired by Appen. Headquartered in the National Capital Region, Figure Eight Federal was created to specifically serve the needs of our government customers. Together, Appen and Figure Eight Federal, combine the best of human and machine intelligence to provide high-quality annotated training data that powers the world’s most innovative machine learning (ML) mission solutions. The Figure Eight platform enables ML and data-driven business solutions to scale across a diverse set of industries including retail, automotive, finance, manufacturing, agriculture, life sciences, robotics, and more. The Figure Eight platform transforms audio, video, text, and images into high-quality annotated data to support a variety of use cases ranging from computer vision and search relevance to data categorization and natural language processing (NLP). Learn more at www.f8-federal.com.   Engineering Manager (locations: CA, AZ, TX,  or Salt Lake City)   Responsibilities Include: - Lead a team of 5-7 engineers that are spread from SF, NC and remote - Work throughout the full infrastructure including design, architecture, capacity planning, monitoring, alerting, security, scaling, failover and recovery - As the team is small and growing, you will be expected to be hands-on and technical (contributing to code not solely designing and architecting) - Partner with Product, manage expectations of all stakeholders - Mentor and coach reports - Hire new engineers   Required Qualifications: - Computer Science Degree or related field - 4-10 years development experience - 2-3 years in managing or heavy-leading - Well versed in the technologies below: - Ruby, Ruby on Rails and Node (Ruby > Node) - Front end Reactjs - AWS & Azure - Docker and Kubernetes - Ability to obtain and maintain a security clearance - U.S. Citizenship   Desired Qualifications: - Secret clearance
ID
2020-5070
Job Locations US-CA-Sunnyvale | US-CA-San Francisco
Posted Date 2 weeks ago(9/3/2020 4:12 PM)
  Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia, and has subsidiaries in the United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s clients include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning. Appen is listed on the Australian Stock Exchange with stock code: APX    About this role Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produce the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging, and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text, and audio, as well as data capturing.    Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate, who will join Appen’s data science team.    We are seeking a senior data scientist with hands-on expertise in computer vision, software development, and machine learning to build AI solutions to improve millions of annotators' efficiency at scale.  You get the opportunity to work with our global tech team from Shanghai, Silicon Valley, and Sydney. It is a leading data company with a start-up culture. And we only want people who want to make a huge impact on the AI world instead of just a job!    Responsibilities:  - Develop computer vision algorithms for automating manual annotation tasks, which include image/video/Lidar object detection, segmentation, and tracking, and many more use cases.  - Work with the teams to build human-in-the-loop AI/ML solutions in the computer vision domain to improve annotation efficiency and quality.    Skills and Experience:  - MS or Ph.D. degree in Computer Science, Statistics, Mathematics, or equivalent is required for this position.  - Minimum of 1-4 years of industry experience in AI/ML field  - Hands-on experience with software development, and data processing pipelines,  - Familiar with Python, or other programming languages. Experience in PyTorch or Tensorflow.   - Solid understanding of various deep learning and machine learning algorithms  - Good communications skills, both verbal and written in English  - Ability to work independently to research innovative solutions to challenging business problems.    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.   
ID
2020-5064
City
Sunnyvale
Job Locations US-CA-San Francisco
Posted Date 4 days ago(9/15/2020 4:12 PM)
*Must be local to the San Francisco Bay Area, CA*   Position Summary The Customer Success Manager (CSM) is responsible for managing a $3-5M book of business, achieving high customer retention rates within that customer base, and ensuring that an environment for revenue expansion is possible. In addition, the CSM must align multiple internal functions and work across levels and functions within our enterprise customers to maximize the value that Appen delivers.   Responsibilities - Accelerate customer platform adoption during the onboarding phase by driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas. - Ensuring proper internal alignment and customer communication to keep all deliverables on track. - Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI. - Driving high utilization of customer’s subscription. - Driving the customer’s business transformation and operational excellence. - Being the customer’s trusted advisor and advocate within Appen. - Collaborating and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics. - Grow product use within our customer base by understanding and clearly communicating customer use cases, goals, business needs and opportunities to both our product and sales teams. - Building strategic relationship across the enterprise organizations we serve. - Arming Product with customer stories to accelerate product adoption and improve and expand product functionality to ensure immediate customer needs are consistently met and future goals aligned. - Working with Sales to identify new use cases and support their efforts to expand usage within and across enterprises. - Establish a repeatable and scalable engagement model for our Enterprise customer base by creating and driving process standardization and improvement within the CSM team   Required Knowledge, Skills and Abilities - Prior experience managing a portfolio of customers with total annual recurring revenue between $1 and $5 Million (i.e., ARR). - Strong leadership skills to advocate cross functionally in behalf of customers. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL. - A true passion for customers and for Customer Success with the ability to build strong relationships. - Truly enjoys a dynamic startup environment where every day is different, and each challenge is different. - Can juggle multiple, very different tasks – an advanced customer wanting to leverage deep functionality today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each client may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to our success. - Experience managing customers both large and small and knowing how and why to manage them differently. - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position   Qualifications and Experience - Bachelor's degree or equivalent work experience. - Ability to dedicate 5 days a week in the office. - Willingness to travel and meet customers up to 15% of the time. - 3-5 years in a customer-facing role (CSM, Account Management, Sales) preferably at a SaaS company.   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status    
ID
2020-5062
City
San Francisco
Job Locations US
Posted Date 2 months ago(7/24/2020 3:07 PM)
You will be a great fit if you are:   - Self-motivated - Team-oriented - Possess a high level of focus and attention to detail - Enjoys high-paced projects   About the Role: The Annotator / Labeler Analyst Supervisor (located in the National Capital Region) will lead a team of analysts to help develop training data for the next generation of artificial intelligence systems.   Responsibilities:   - Provide expert data analysis (audio, video, imagery and text) and labeling of objects according to pre-defined descriptions with a high degree of accuracy; - Responsible for managing a team of up to 25 individuals while ensuring labeling performance and quality are maintained; - Labeling entrails using a browser-based software application to label objects and match those objects to descriptions; - Track metrics and statistics with respect to data completion progress, data quality and user accuracy; and, - Manage staff schedule, attendance and ensure compliance with time recording policy   Required Skills:   - US Citizenship - Willing and able to obtain and maintain a Secret security clearance - High school diploma or equivalent - 6+ months of data analysis experience - Proficient with MS Excel - Proven leadership to manage multiple people and tasks - Ability to label objects according to a complex ontology - Ability to troubleshoot account issues, log-in issues - Ability to recognize small objects in images - Ability to develop and train junior staff - Acute attention to detail - Excellent analytical skills, coupled with a strong sense of ownership, urgency, and drive - Ability to handle ambiguity and changing priorities   AN ACTIVE SECRET CLEARANCE Desired Skills: - Associate degree or bachelor’s degree - 1+ years of experience in an office environment - Prior experience with intelligence analysis, specifically GEOINT or other -INT domains   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5060
Job Locations US
Posted Date 2 months ago(7/24/2020 3:06 PM)
You will be a great fit if you are:   - Self-motivated - Team-oriented - Possess a high level of focus and attention to detail - Enjoys high-paced projects   About the Role: The Annotator / Labeler Analyst Supervisor (located in the National Capital Region) will lead a team of analysts to help develop training data for the next generation of artificial intelligence systems.   Responsibilities:   - Provide expert data analysis (audio, video, imagery and text) and labeling of objects according to pre-defined descriptions with a high degree of accuracy; - Responsible for managing a team of up to 25 individuals while ensuring labeling performance and quality are maintained; - Labeling entrails using a browser-based software application to label objects and match those objects to descriptions; - Track metrics and statistics with respect to data completion progress, data quality and user accuracy; and, - Manage staff schedule, attendance and ensure compliance with time recording policy   Required Skills:   - US Citizenship - Willing and able to obtain and maintain a Secret security clearance - High school diploma or equivalent - 6+ months of data analysis experience - Proficient with MS Excel - Proven leadership to manage multiple people and tasks - Ability to label objects according to a complex ontology - Ability to troubleshoot account issues, log-in issues - Ability to recognize small objects in images - Ability to develop and train junior staff - Acute attention to detail - Excellent analytical skills, coupled with a strong sense of ownership, urgency, and drive - Ability to handle ambiguity and changing priorities   ABILITY TO OBTAIN AND MAINTAIN A SECURITY CLEARANCE Desired Skills: - Associate degree or bachelor’s degree - 1+ years of experience in an office environment - Prior experience with intelligence analysis, specifically GEOINT or other -INT domains   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5059