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Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary Appen’s Recruitment Associate will be responsible on the daily recruiting operations to meet the hiring demands of our clients. Recruitment Associate responsibilities includes close coordination with the team lead, conducting market research, identifying candidates, screening, coordinating recruitment activities & support fair hiring practices.   Responsibilities - Involve in recruiting candidates - Closely collaborate with sourcing team to build effective and strategic advertisements and communications for a better crowd engagement - Provide real-time endorsement tracking and candidate monitoring - Communicate with the Hiring team on the status of their requirements - Research new technologies to understand the requirement/s better. - Make recommendations on additional candidate pool and recruiting techniques and evaluating market conditions. - Conduct phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements - Other recruitment related activities deemed necessary in fulfilling the crowd projects’ goals.    Required Knowledge, Skills and Abilities - Excellent verbal and written communication skills - Solid understanding of Recruitment practices - Good time-management skills with the ability to handle various open positions simultaneously - Familiarity with Applicant Tracking Systems and resume databases - Solid knowledge of sourcing techniques (e.g. social media recruiting and job boards)    Qualifications and Experience - Bachelor’s degree in human resources management or relevant field, or equivalent work experience, required - Work experience as a Recruiter, preferred - Experience working in fast paced global organizations, RPO, Tech, Languages, Remote Work companies (tutorials) or Shared Services, preferred - Flexible in accommodating varying shift schedule Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6207
City
Cavite
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned.    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred List out years of experience required - Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired - Project Management, Data Analytics/Management and/or Process Improvement is an advantage Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6206
City
Cavite
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary Appen’s Quality Assurance Associate will work autonomously and as part of a team in ensuring quality throughput of our projects. The Quality Assurance Associate will work closely with members of the project management team to assist in the successful delivery of various projects. To be successful in this role, the Quality Assurance Associate will need to have a good understanding of project guidelines and client quality goals, implement quality management processes, conduct audits and feedback, provide analysis and insights of quality data, and make recommendations on project quality improvements. This role will also work on additional tasks related to the quality management of projects.   Responsibilities - Meet all quality and accuracy goals for various Appen projects - Perform quality inspections of tasks to ensure accuracy - Assess work for quality and provide coaching and feedback as needed - Helps identify training opportunities to increase levels of quality in various projects - Respond to project worker inquiries about the platform, quality metrics and customer audits - Assist in analyzing reports to improve individual worker and roster results and client satisfaction - Work with project management teams in managing quality throughput of projects - Support the project management team with other ad-hoc tasks as needed    Required Knowledge, Skills and Abilities - Proficient in English. Excellent written or verbal communication skills including an ability to present information clearly and concisely - Experience with a Windows operating system and Office suite of products - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience - Minimum 1-year experience as Quality Assurance representative or similar role  Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6205
City
Cavite
Job Locations ES-Remote
Posted Date 2 days ago(5/26/2022 7:32 PM)
Data Collection Supervisor - Position Summary The Data Collection Supervisor will be required to work as part of the Data Collection team for a fixed term until project completion, approximately 32 weeks, ensuring that the data required for the project is collected to the required quality standards. You will independently interact with members of the public who have been recruited to take part in the project based on demographic quotas, advise them about the project requirements, handle data release consent forms, accompany participants during collection, and liaise with the recruitment teams where necessary. The project requires participants to perform prompted actions and gestures that are recorded on video whilst in a stationary car or whilst driving a car, for sessions ranging from 10 to 60 minutes. The required working hours are approximately eight hours a day, five days a week. There may be the possibility of some overtime (evening or weekend sessions) if required and not encumbering the minimum rest time of one and a half uninterrupted days per week.   - Responsibilities - Sensitive data handling - Data entry of participant information - Reporting to program manager and project managers - Monitoring demographic quotas - Liaising with recruitment teams - Interacting with members of the public, both adults and minors - Explaining project quality requirements to participants - Accompanying participants during data collection, either stationary or in moving vehicles - Moving vehicles to different locations - Troubleshooting any software/hardware issues with the help of colleagues and technical support if required - Setting up the camera equipment in different vehicles based on training provided - Setting up the vehicles as per project requirements with a variety of objects loaded into the vehicles   - Required Knowledge, Skills and Abilities - Native speaker of Spanish - Living in Madrid - Fluent in English - A full driving licence (manual and automatic) with zero endorsements or penalties - Good Microsoft Excel skills - Good technical/software skills e.g. MS Office, Windows, and comfortable with troubleshooting software/hardware   - Qualifications and Experience - Experience with interacting with members of the public (adults and children) - Experience with monitoring quotas, for example matching participants to demographic targets - Experience with managing your own time and schedule to meet project deadlines - Comfortable driving a range of rental vehicles from compact to SUV - Comfortable working independently   - Information Security Responsibilities - The management of Appen has adopted an Information Security Management System and Information Security Policy that complies with BS7799-2:2005/ISO27001:2013 (the ISMS). All Appen employees are expected to adhere to this policy and the ISMS that implements this policy.  All staff will receive appropriate training. - All employees must sign an Individual User Agreement as part of the terms and conditions of their employment contract. User Agreements inform employees of their access rights and define their roles and responsibilities following Appen's Information Security Policy. - Users are only allowed access to Appen information facilities after signing a User Agreement. They accept that disciplinary action may be commenced against anyone who abuses access rights and contravenes the Internet Acceptable Use Policy, email rules, or any other part of Appen's Information Security Management Systems.   - About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognise the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2022-6200
City
Remote
Job Locations US-Remote
Posted Date 2 days ago(5/26/2022 1:28 PM)
SENIOR CUSTOMER SUCCESS MANAGER (Location: USA Remote) Position Summary: The Customer Success Manager (CSM) is responsible for managing a $3-5M book of business, achieving high customer retention rates within that customer base, and ensuring that an environment for revenue expansion is possible. In addition, the CSM must align multiple internal functions and work across levels and functions within our Global Business Unit (GBU) customers to maximize the value that Appen delivers. The CSM owns customer presentations, AI/ML use cases, solution to customer challenges, industry trends, data analysis, providing technical content, technical writing, educating, and team mentoring.   Responsibilities: - The role includes but is not limited to the following duties and responsibilities: - Accelerate customer platform adoption during the onboarding phase by driving pre-sales and post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas - Ensure internal alignment and customer communication to keep all deliverables on track. - Anticipate and address issues that may arise and finding solutions that unblock and exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI. Driving high utilization of customer’s subscription and utilization. - Drive the customer’s business transformation and operational excellence. - Being the customer’s trusted advisor and advocate within Appen. - Collaborate and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics. - Grow product use within our customer base by understanding and clearly communicating customer use cases, goals, business needs and opportunities to both our product and sales teams. - Build strategic relationship across the organizations we serve. - Arm Product with customer stories to accelerate product adoption and improve and expand product functionality to ensure immediate customer needs are consistently met and future goals aligned. - Work with Sales/BD to identify new use cases and support their efforts to expand usage within and across GBU customers. - Establish a repeatable and scalable engagement model for our GBU customer base by creating and driving process standardization and improvement within the CSM team. - Establish and oversee the development and maintenance of innovative customer solutions, and customer technical deliverables. Potential to establish and lead CSM team. - Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units - Provide excellent customer service across Appen’s GBU client base: - Successfully build, maintain and grow productive relationships with assigned client base. - Respond to and appropriately prioritize client requests and project delivery requirements as they arise. - Complete periodic needs analysis and proactively listen for clients’ pain points and dissatisfaction and drive appropriate resolutions. - Address client requests and feedback with appropriate urgency and escalation. - Work closely with Business Development to identify and drive new business strategies and activities. Qualifications and Experience: - BS or BA degree from an accredited University. - Willingness to travel and meet customers up to 15% of the time (post-COVID). - 3-5 years in a customer-facing role (CSM, Account Management, Sales) preferably at a SaaS company. - 5-10 years customer facing and solutioning experience working in a metrics driven setting in a production, operation, or delivery environment. - Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Demonstrated time management and organizational skills with attention to details - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues.  Able and unafraid to provide valuable input across the company - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills.  Effectively coaches, mentors and trains peers and team members - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members - Ability to drive customer service excellence, proficient in managing client relationships and able to drive new projects forward while keeping the customer happy - Track record of building and developing effective teams that deliver high quality production, operation or call center work - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities - Maintains a high level of customer use case and solutions acumen and is able to lead process improvement and innovation while driving efficiencies and change. Required Knowledge, Skills and Abilities: - Prior experience managing a portfolio of customers with total annual recurring revenue between $1 and $5 Million (i.e., ARR). - Strong leadership skills to advocate cross functionally on behalf of customers. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL. - A true passion for customers and for Customer Success with the ability to build strong relationships. - Truly enjoys a dynamic environment where every day is different, and each challenge is different. - Can juggle multiple, very different tasks – an advanced customer wanting to leverage deep functionality today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each client may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to our success. - Experience managing customers both large and small and knowing how and why to manage them differently. - Customer first mind-set, Active listening, Industry Knowledge, Problem Solving, Technical Skills, Creative Thinking, Customer presentation, narrative reading and writing, and Data Management and Integration. - Work with GBU customers in the US time-zone.     About Appen: Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2022-6198
City
Remote
Job Locations US-Remote
Posted Date 3 days ago(5/25/2022 1:25 PM)
PROJECT MANAGER Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships  Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6197
City
Remote
Job Locations US-Remote
Posted Date 3 days ago(5/25/2022 12:55 PM)
Solutions Architect         Position Summary Appen is embarking on a new era of corporate growth.  An important part of the company’s growth strategy includes the expansion of our sales organization focusing on Appen’s data collection and data annotation business.   Appen is seeking a talented Solutions Architect to join Appen’s Sales and Marketing organization. The Solutions Architect will be primarily responsible for actively driving and managing the initial needs analysis, pricing solution and proposal preparation stages of the sales process, working in tandem with the sales team as an advisor and product/service advocate for Appen’s offerings.       Responsibilities   - Develop a deep understanding of company’s services and providing knowledge of operational and technical abilities to develop high quality pricing and solution proposals - Work closely with the sales organization on all revenue generating opportunities and lead the needs analysis discovery process in understanding customer challenges and requirements, while also helping to qualify opportunities. - Support the sales team in documenting and translating requirements to ensure Appen can accomplish customer goals. - Respond to functional and technical elements of RFIs/RFPs - Secure pricing and solution inputs from all necessary internal solution and delivery partners within Appen and adapt solutions, as necessary, to ensure appropriate fit. - Craft presentations and demonstration pitches with the sales team for different audience types - Continually act as a point of liaison with Appen Client Services, Solutions Engineering, Marketing and Sales teams to provide input from customers, as well as be educated on new advancements in products and programs. - Liaise and work alongside the EMEA Business Development sales team, other Solution Architects and Solution Engineers - Opportunistically pursue additional business development opportunities within client organizations. Collaborate with the sales the team to ensure these opportunities are effectively covered and facilitate progress as applicable. - Administering a client relationship management tool – Salesforce or other as assigned - Travel as necessary - Completing other tasks as assigned   Required Knowledge, Skills and Abilities - 3+ years’ Pre-Sales/Solutions Architect experience in a professional managed services or SaaS environment - Experience working in the AI & ML domains is preferred and if this includes working with clients in the Search, Natural Language Understanding or Computer Vision space, it would be an advantage - Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt your message to the context of the audience. - Good analytical skills and problem-solving capabilities - Strong requirements gathering and discovery skills - Ability to juggle multiple conflicting priorities, respond quickly and manage time effectively in a fast-paced, dynamic team environment. - Excellent problem solving, critical thinking, and analytical skills - Advanced user of Excel, PowerPoint, and Word - Self-motivated and driven. Shows initiative and a direct ownership of results - Ability to work well both independently and in teams - Previous experience working in a remote and/or home-based environment - Seeks to continuously develop skills and knowledge - Mature, assertive, “get it done attitude” - Embraces challenges and uncertainty as an opportunity to grow - High degree of credibility, expertise, and confidence - Operates with a sense of urgency - Is concerned about the total organization; perceived as a good partner with other groups in the company - Desire to improve the business, a commitment to Appen's core values and company vision. - Ability to work under pressure whilst efficiently managing the workload and conflicting priorities. - Company core values: - Performance – ambition to overachieve on work deliverables and personal professional goals - Grit – does what it takes to persevere and embrace challenging sales environments - Honesty – works with integrity at all times - Humility - excellent interpersonal skills and ability to develop collaborative relationships at all levels in the organization       Qualifications and Experience - The ideal candidate must be able to articulate technology and product positioning to both business and technical users, as well as ensure customer satisfaction through the sales cycle. - Self-motivated individual who is comfortable working in a fast-paced environment (and able to travel to customer locations as needed in the future). - Experience in the AI & ML domain is preferred and specific experience with engaging clients in the computer vision, image or video annotation would be an advantage. - Experience working in professional technical services selling complex custom solutions       About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2022-6195
City
Remote
Job Locations AU-Chatswood
Posted Date 3 days ago(5/25/2022 2:36 AM)
Position Summary The Recording Supervisor is responsible for executing data collection projects using Appen’s data collection systems, software and equipment. The Recording Supervisor will instruct the on-site participant based on project-specific needs and supervise the data collection. Some communication with potential participants will also be required (sometimes via email and sometimes via phone).   Responsibilities - Use Appen’s data collection tools to execute data collection projects of different types - Maintain project trackers and monitor key project metrics - Report any feedback or issues to Data Collection lead - Respond to participant queries - Set up payments for data collection participants - Deliver to project objectives within project scope, timeline and budget - Follow quality management processes and take corrective measures as required - Communicate with all stakeholders in a timely, clear and concise manner - Adapt to changing project needs and expectations - Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information - Be a proactive team member, contributing solutions and helping others as necessary   Qualifications and Experience - Computer literate and able to pick up new tools and systems quickly and with accuracy - Service orientated approach - Demonstrated time management and organizational skills - Attention to detail - Commitment to quality (being able to follow quality management processes)   Preferred Knowledge, Skills and Abilities - Knowledge of Microsoft Office tools - Excel, Word, and Outlook - Proficiency in English, with excellent oral and written communication skills - Experience with audio recording equipment and software desirable but not required - Bi-lingual in a second language is a bonus
ID
2022-6193
City
Chatswood
Job Locations US-Austin
Posted Date 4 days ago(5/24/2022 3:55 AM)
PROJECT INFORMATION: Mayan Travel Audio Onsite DC is an onsite data collection project wherein participants will engage in travel-related conversations in English, Arabic, Mandarin Chinese, French, German, Italian, Japanese, Korean, Portuguese (Brazilian), Russian, and Spanish.   DETAILED JOB RESPONSIBILITIES: The Project Supervisor is responsible for executing data collection projects using Appen’s data collection systems, software, and equipment. The Project Supervisor will instruct the on-site participant based on project-specific needs and supervise the data collection. Some communication with potential participants will also be required (sometimes via email and sometimes via phone).   REQUIRED QUALIFICATIONS AND EXPERIENCE: • Computer literate and able to pick up new tools and systems quickly and with accuracy • Service orientated approach • Demonstrated time management and organizational skills • Attention to detail • Commitment to quality (being able to follow quality management processes)   SKILLS: • Knowledge of Microsoft Office tools - Excel, Word, and Outlook • Proficiency in English, with excellent oral and written communication skills • Experience with audio recording equipment and software desirable but not required • Bi-lingual in a second language is a bonus     If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.        
ID
2022-6190
City
Austin
Job Locations US-FL-Miami
Posted Date 4 days ago(5/24/2022 3:37 AM)
PROJECT INFORMATION: Mayan Travel Audio Onsite DC is an onsite data collection project wherein participants will engage in travel-related conversations in English, Arabic, Mandarin Chinese, French, German, Italian, Japanese, Korean, Portuguese (Brazilian), Russian, and Spanish.   DETAILED JOB RESPONSIBILITIES: The Project Supervisor is responsible for executing data collection projects using Appen’s data collection systems, software, and equipment. The Project Supervisor will instruct the on-site participant based on project-specific needs and supervise the data collection. Some communication with potential participants will also be required (sometimes via email and sometimes via phone).   REQUIRED QUALIFICATIONS AND EXPERIENCE: • Computer literate and able to pick up new tools and systems quickly and with accuracy • Service orientated approach • Demonstrated time management and organizational skills • Attention to detail • Commitment to quality (being able to follow quality management processes)   SKILLS: • Knowledge of Microsoft Office tools - Excel, Word, and Outlook • Proficiency in English, with excellent oral and written communication skills • Experience with audio recording equipment and software desirable but not required • Bi-lingual in a second language is a bonus     If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.      
ID
2022-6189
City
Miami
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary The Data Analyst is responsible for providing reporting and analytical support to enable data-driven decision making. He/she will support project & operations group by creating custom-reports that require Extract-Transform-Load (ETL) related steps, and build user-friendly & scalable Power BI-based dashboards and other reporting formats, to drive more meaningful insights; (underscoring accuracy & data integrity). This role is expected to continually seek to improve existing reporting processes, frequency, and distribution methods by incorporating automation techniques, initiatives, and technology trends -- he/she must have a proven ability to drive business results with their data-based insights. He/she must be comfortable working with a wide range of stakeholders and functional teams, underscoring changing requirements; Can be assigned to different projects local and global needing Data Analyst support.   Responsibilities - Creates dashboard summaries for reporting purposes using Excel, Power BI; - ETL of data from various sources that are used for business-specific reporting. - Responsible for the detailed consultation and implementation of the required data analytics solution - Understand internal clients’ needs and propose appropriate analytical solutions. - Utilize data sets to identify trends - Serve as a technical liaison effectively working with data and configuration of different tools or applications to meet specific client objectives. - Conceptualizes and develops tools/scripts that can automate the reporting process (usage of complex formula, Excel Macro, VBA, SQL). - Builds new reports and templates on top of existing business systems and makes them available to all users"; Creates and tests dynamic reports based on the designed format - Designs, tests and proposes improvement to reporting process optimization    Required Knowledge, Skills and Abilities - Advanced experience in Excel (Macros and VBA scripting) - Deep to Expert in Power BI data visualization is a must - Working experience in Programming, SQL, HIVEQL, etc (e.g. building Tables, creating ETL packages (Extract, Transform, Loading packages) - knowledge in SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) is a plus - Experience in extracting, transforming and loading data from source systems to data analytics platform(s) and reports - Experience in analysing different types of data to support business needs and present the results in concise visualisation formats - Detail oriented, independent and able to work under pressure to meet deadlines; Adaptable to various stakeholders, business models, and changing requirements - Has an inquisitive mind and proactivity to challenge the norms constructively - Good communication and presentation skills; Engaging and influencing stakeholders  Qualifications and Experience - At least 3 years of being an Operations Analyst - Bachelor’s Degree/Diploma, or the equivalent, preferred. Degree/Diploma in computer science, finance or statistics/mathematics a plus - 3+ years solid experience with data visualization or business intelligence development; business analytics & dashboard design experience   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6186
City
Cavite
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary Appen’s Quality Analyst I will be joining a team of other Analysts who are responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) who are doing search relevance projects to assist our technology client to increase search results and improve ad traffic from their search engine. It’s an exciting time at Appen and our program with this client is growing! This position can be based anywhere in Cavite or nearby areas.   Responsibilities - Meet all quality and acuracy goals for various Appen projects - Perform quality inspections of crowdsourced tasks to ensure accuracy - Assess crowdsourced work for quality and provide coaching and feedback as needed in both English and a second language - Utilize Appen’s technology platform to identify and address low quality crowdsourced tasks - Identify training opportunities that will drive increased levels of quality through various projects - Respond to contractor inquiries about the platform, quality metrics and customer audits - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Support the Quality Team with other ad-hoc projects as needed    Qualifications and Experience - At least 1 - 3 years of professional work experience, ideally in a similar role - Excellent web research skills and analytical abilities - Excellent comprehension and written communication skills in English - University degree or equivalent experience - Ability to work independently under minimal supervision - Experience creating computer-based training courses is a plus - Can-do positive attitude and willingness to work on a team - Have in-depth, up-to-date familiarity with American social culture, media, and web culture - Broad range of interests, with specific areas of expertise a plus - Native-level fluency in English and fluency in other languages such as: Arabic, Indonesian, Russian, Hindi, Chinese, Japanese, Brazilian Portuguese, Spanish, Italian, or French is required   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6185
City
Cavite
Job Locations US-Austin
Posted Date 2 weeks ago(5/17/2022 8:58 PM)
PROJECT INFORMATION:  Neon Grocery Store Onsite DC is an onsite data collection project wherein images and videos will be taken using specialized equipment and machine to mimic a grocery store environment.     DETAILED JOB RESPONSIBILITIES:   - Coordinates and takes image and videos for the project using specific camera equipment - Coordinates with other internal and external stakeholders. - Ensure orderliness and proper execution and completion of the project requirements. - Overseeing and managing project timelines and deliverables.   REQUIRED QUALIFICATIONS AND EXPERIENCE:   - Good interpersonal skills - Good verbal and written communication skills - Pleasant demeanor - Comfortable in using camera equipment - Ability to follow instructions - Attention to detail - Punctual - Tolerance for repetitive tasks   SKILLS: - Knowledge of Microsoft Office tools - Excel, Word, and Outlook - Proficiency in English, with excellent oral and written communication skills - Own transport to travel for collection of produce to be used in the project. - Quick and fast paced - Quality of asset captures - Attention to detail - Hobbyist/ semi-professional/ interest in taking photos and videos.           About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.        
ID
2022-6180
City
Austin
Job Locations US-Remote
Posted Date 3 days ago(5/25/2022 5:13 PM)
Associate Project Manager (Fixed Term Contract -  12 months)   The main responsibility of the Associate Project Manager (APM) is to coordinate project resources including independent contributors towards client project delivery while simultaneously handling key stakeholder relationships. The APM applies their contributor and data management skills and attention to detail to manage projects to quality expectations, timelines, and budget. The APM applies their communication skills to manage stakeholder relationships and transcribers/annotators around the world.  This opportunity is a Fixed Term Contract (FTC) for 12 months with benefits.   Responsibilities: The role includes but is not limited to the following duties and responsibilities:  - Plan and manage projects to quality, time and budget to ensure effective project execution and delivery  - Onboard and train a virtual team of contributors to create, evaluate or annotate linguistic and non-linguistic data in multiple languages and/or modalities. - Prepare guidelines, training materials and tools, aligned to client specifications  - Oversee the work of contributors, including task assignment, scheduling and monitoring  - Taking ownership of successful creation, execution, monitoring and reporting on all types of project solutions  - Set up quality management processes and monitor their implementation  - Create and analyze statistical reports to proactively identify and improve project results and efficiency   - Work collaboratively in a team to support a project’s technical and quality objectives - Ensure close and regular communication with all internal project stakeholders, including reporting virtual team progress and quality - Document and manage language resources and project management methodologies arising from projects    Required: - Bachelor's degree - Minimum 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired - Excellent communication and data management skills - Intermediate knowledge of Microsoft Office – Excel, Word, and Outlook - Good problem­-solving and analytical skills - Demonstrated ability to work effectively in an environment characterized by constant change, and a fast, deadline­-driven culture Strongy Preffered: - Experience in a language ­related field, such as linguistics, computational linguistics, translation and localization, or equivalent is preferred - Working experience with SQL, R Studio, Python, PowerBI highly desirable You will succeed in this role if you are: - A motivated self-starter who can establish a course of action for self and others and drive project objectives to completion. - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally. - Passionate about learning new skills and technologies. - An analytical thinker with ability to proactively identify problems, gather information and set course of action. - An interest in Natural Language Processing, Machine Learning, Artificial Intelligence, or other related fields.    About Appen    Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.    At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    #LI-REMOTE  
ID
2022-6179
City
Remote
Job Locations US-Remote
Posted Date 4 days ago(5/24/2022 6:33 PM)
PROJECT MANAGER Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships    Minimum Qualifications and Experience: - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience: - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus  You will succeed in this role if you are: - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6176
City
Remote
Job Locations UK-Remote
Posted Date 1 week ago(5/19/2022 4:41 PM)
                Project Manager               Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships   Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Degree in linguistics, computational linguistics or language studies or solid understanding of linguistic concepts and terminology - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2022-6170
City
Remote
Job Locations AU-Chatswood
Posted Date 1 week ago(5/19/2022 4:40 PM)
                Project Manager               Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships   Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Degree in linguistics, computational linguistics or language studies or solid understanding of linguistic concepts and terminology - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2022-6169
City
Chatswood
Job Locations UK-Remote
Posted Date 1 week ago(5/19/2022 4:38 PM)
Position Summary   The Program Manager role is a leadership position with active involvement in client and project team management, report and data management and strategic planning related to a Customer program.   The Program Manager will be responsible for the delivery of a program of work to a Client, monitoring and driving key performance metrics. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Enterprise Delivery team to meet all stakeholder requirements.   The Program Manager provides support for the day-to-day management of the project /program team and its operational and strategic objectives. The Program Manager escalates risks in a timely manner to the relevant Senior Manager(s) and/or Director(s).   Responsibilities   The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Develop and mentor various project team members to drive team key performance metrics and meet or exceed project & program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership   Minimum Qualifications and Experience - Minimum 5 years of project management experience in a metric-driven setting, working in a technology-oriented or services organization - Relevant BS or BA degree from an accredited University or equivalent work experience preferred - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Demonstrated ability to work effectively in an environment characterized by constant change, and a fast, deadline-driven culture;   Desired Qualifications and Experience - PMP and Prince 2 certifications are desirable - Bi-lingual in a second language is a bonus - Ability to support team members in specialized solution development and business development activities, as required. - Experience leading teams - Experience managing budget responsibilities over a portfolio of projects.   You will succeed in this role if you:   - Are a strategic, agile and professional communicator, with an ability to positively influence outcomes and a ‘win-win’ orientation; - Are driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Have exceptional time management and organizational skills. - Are passionate about learning new skills and technologies. - Take personal responsibility for continuous learning demonstrates through documented learning opportunities and can work with and encourage others to learn and develop professionally - Are an innovative thinker who drives yourself and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Are able to effectively coach and train peers and team members - Exhibits discretion, good judgment and mature behavior when dealing with sensitive materials and situations - Have strong personal accountability, persistence and resilience; - Have a high level of business acumen and be able to lead process improvement and innovation while driving efficiencies and change.   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2022-6167
City
Remote
Job Locations AU-Chatswood
Posted Date 1 week ago(5/19/2022 4:37 PM)
Position Summary   The Program Manager role is a leadership position with active involvement in client and project team management, report and data management and strategic planning related to a Customer program.   The Program Manager will be responsible for the delivery of a program of work to a Client, monitoring and driving key performance metrics. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Enterprise Delivery team to meet all stakeholder requirements.   The Program Manager provides support for the day-to-day management of the project /program team and its operational and strategic objectives. The Program Manager escalates risks in a timely manner to the relevant Senior Manager(s) and/or Director(s).   Responsibilities   The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Develop and mentor various project team members to drive team key performance metrics and meet or exceed project & program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership   Minimum Qualifications and Experience - Minimum 5 years of project management experience in a metric-driven setting, working in a technology-oriented or services organization - Relevant BS or BA degree from an accredited University or equivalent work experience preferred - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Demonstrated ability to work effectively in an environment characterized by constant change, and a fast, deadline-driven culture;   Desired Qualifications and Experience - PMP and Prince 2 certifications are desirable - Bi-lingual in a second language is a bonus - Ability to support team members in specialized solution development and business development activities, as required. - Experience leading teams - Experience managing budget responsibilities over a portfolio of projects.   You will succeed in this role if you:   - Are a strategic, agile and professional communicator, with an ability to positively influence outcomes and a ‘win-win’ orientation; - Are driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Have exceptional time management and organizational skills. - Are passionate about learning new skills and technologies. - Take personal responsibility for continuous learning demonstrates through documented learning opportunities and can work with and encourage others to learn and develop professionally - Are an innovative thinker who drives yourself and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Are able to effectively coach and train peers and team members - Exhibits discretion, good judgment and mature behavior when dealing with sensitive materials and situations - Have strong personal accountability, persistence and resilience; - Have a high level of business acumen and be able to lead process improvement and innovation while driving efficiencies and change.   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2022-6166
City
Chatswood
Job Locations US-Remote
Posted Date 3 days ago(5/25/2022 5:14 PM)
                 Project Manager               About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   Position Summary   Appen’s Project Manager (PM) is responsible for coordinating teams of specialists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. This position will include organising various project resources and logistical aspects related to an in-person data collection. It may require facilitating teams to troubleshoot systems, software, and equipment. The PM works collaboratively with Data Collection Architect, Project Managers, Project Engineering, and other Specialists to meet all project and client requirements. Some travelling within the US may be required.   Responsibilities   The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline, and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Design user out-reach/onboarding/engagement strategies tailored for the needs of individual projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned  Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting and ideally in a services organization - Experience with stakeholder management in a commercial project-based environment - Demonstrated time management and organizational skills with attention to details - Demonstrated agility and a service orientated approach - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Exposure to speech technology, market research, a technology-oriented or a machine-learning related field - Experience with audio recording equipment and software desirable - Bi-lingual in a second language is a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-remote
ID
2022-6160
City
Remote