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About Appen
Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.
Position Summary
Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The key accountability is delivering key performance metrics (throughput, quality and budget) for assigned projects. The PM works collaboratively with an Appen team to meet all client and project requirements.
Responsibilities
The role includes but is not limited to the following duties and responsibilities:
- Delivery to project objectives within project scope, timeline and budget
- Develop and execute delivery and quality management plans to support a project end-to-end
- Coordinate technical activities and aspects of the projects
- Drive continuous project improvements and efficiencies
- Deliver required performance metrics and KPI at or exceeding expectations
- Analyze and evaluate statistical reports to proactively identify and improve team results to, in-turn, improve client satisfaction
- Coordinate between project team members in a matrix environment
- Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships
- Communicate, with all stakeholders, in a timely, clear and concise manner
- Manage risks and issues and undertake recovery actions as necessary
- Prepare and implement project plans, prepare reports and project-related materials
- Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans
- Provide regular project status reporting and in-depth analysis when required
- Participate in the training and mentoring of new and existing Appen staff
- Adapt to changing project needs and expectations
- Participate in program improvements, initiatives, and committee work as assigned
Qualifications and Experience
- BS or BA degree from an accredited university or equivalent work experience preferred
- 2 to 5 years of project management experience in a technology-oriented or services organization.
- Client facing or relationship management experience
- Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion
- Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change
- Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues
- Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills
- Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.
- Driven to focus on quality and service delivery
- Demonstrated time management and organizational skills with attention to details
- Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning
- Excellent analytical skills including ability to proactively identify problems, gather information and set course of action
- Demonstrated understanding and appreciation for a global marketplace and workforce.
- Innovative thinker who drives the development and implementation of new ideas
- Displays a high level of business acumen
- PMP and Prince 2 certifications are desirable
- Advanced Excel skills
- Proficient in English. Excellent oral and written communication skills.
- Bi-lingual in a second language is a bonus
- Exposure to speech/language technology, linguistics or a language related field
- Exposure to data management
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岗位名称：
- 中国客户服务总监
岗位职责：
- 负责无锡交付中心数据服务交付团队的建设与优化
- 监控各个项目及部门的收入及成本，保证合理利润率
- 健全交付管理流程与制度，完善交付过程中的项目管理和质量控制机制
- 配合销售团队，指导项目经理提供需求分析，解决方案及报价
岗位要求：
- 本科或以上学历，专业不限，大学英语四级
- 8年以上工作经验
- 5年以上团队管理经验，管理过100人以上团队
- 有数据标注、本地化翻译、BPO等领域经验
薪资待遇：
15,000 – 25,000元/月 + 15% 年终奖
Position:
- Director, Client Services China
Responsibilities:
- Grow and optimize the data services team in Wuxi operations center
- Oversee revenue and cost at project and division levels, ensure reasonable profit margin
- Optimize project delivery frameworks and processes, improve project management and quality control mechanisms
- Support sales team in securing new project opportunities, guide project managers with requirement analysis, solution drafting and quoting
Qualifications:
- Bachelors degree or above, College English Level 4
- 8 years working experience
- 5 years of team management experience, managed teams of 100+ staff
- Experience in data annotation, localization, or BPO services
Compensation:
- 18,000 – 25,000 RMB/month + 15% bonus
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Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. With over 20 years of experience, expertise in more than 180 languages, and access to a global crowd of over 400,000, Appen partners with leading technology companies to enhance their machine learning-based products.
PROJECT INFORMATION:
Recruitment for Crowd specializing in Linguistics positions
DETAILED JOB RESPONSIBILITIES:
- The Recruitment Specialist will work as part of our dynamic and multinational Recruitment team, assisting the business to identify, source, select and recruit top candidates for our Clients through the use various recruitment tools.
REQUIRED EDUCATIONAL QUALIFICATION:
- Candidate must have completed K-12 degree; Possession of college degree is highly desirable
REQUIRED YEARS OF EXPERIENCE:
- Experience working in a traditional recruiting role; Preferably with linguistic recruiting background
REQUIREMENTS:
SKILLS:
- Great English communication skills and can get the message across both verbal and written
- Exceptional research skills (knows how to tap online sources to recruit professionals on a global scale)
- Proficient in MS Office
- Excellent Attention to detail
- Can start ASAP and flexible to work with shifting schedule
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. With over 20 years of experience, expertise in more than 180 languages, and access to a global crowd of over 400,000, Appen partners with leading technology companies to enhance their machine learning-based products.
We are currently looking for in-office Transcribers who are enthusiastic, reliable, and talented to join our team in Exeter for a short-term project.
Tasks:
- Listening to recorded speech in comfortable office environment and transcribing data in line with guidelines provided
Requirements:
- Native English (UK) speakers
- Prior experience in transcription would be highly advantageous
- Good understanding of the terminology used in these industries is highly desirable
- Ability to type at least 60 words per minute or above
- Flexible, with a positive attitude and willing to embrace change
- Able to work to speed and meet accuracy expectations
- Able to pass required security clearance
- Able to start ASAP
Key Information:
- Work Hours: 30-40 hours/ week
- Project Duration: 5-7 weeks
- Work Location: Exeter, Devon
- Hourly Rate: £9.00/ hour
Application process: Upon completed registration, candidates need to take the qualification test and pass. We take pride in our diverse team and our flexible work opportunities, and as a publicly traded company our efforts has earned us 1st place in the FlexJobs Top 100 Companies index. Deloitte also recognized Appen as the winner of the 2017 Asia Pacific Technology Fast 500 and the Technology Fast 50 Australia awards.
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
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Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. With over 20 years of experience, expertise in more than 180 languages, and access to a global crowd of over 400,000, Appen partners with leading technology companies to enhance their machine learning-based products.
Project Information:
- Recruitment Team Lead for Crowd specializing in Linguistics positions
Detailed Job Responsibilities:
- The Recruitment Team Lead will work as part of our dynamic and multinational Recruitment team, leading a team of Recruiters to identify, source, select and recruit top candidates for our Clients through the use various recruitment tools.
Required Educational Qualification:
- Candidate must have completed K-12 degree
- Possession of college degree is highly desirable
Skills:
- Linguistic recruiting background - not a linguist, but someone who has recruited linguists or language professionals (most likely ties to the language communities or knows how to tap into them on a global scale)
- Strong organizational skills – able to manage a lot of projects simultaneously (detailed oriented)
- Strong interpersonal skills – ability to interact with PMs and Directors of language-based projects
- Great English communication skills and can get the message across both verbal and written
- Proficient in MS Office
- Excellent Attention to detail
- Demonstrated ability in training other recruiters
- Follows direction very well
- Loves to take on challenges or challenging projects
- Can start ASAP and flexible to work with shifting schedule
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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On-site Speech Recording Project –
Australian/New Zealand English Senior Speaker 65+ and under 18 years old Needed!
We are currently looking for native speakers of Australian and New Zealand English and that are over65 years old or under 18 years old for a speech recording project in Sydney. If you are not from these age groups but have family members or friends that are interested, you can also refer them via the links below.
Project detail:
- Voice recording based on scenarios displayed on mobile device.
- Recording location situated 5-minute walk from Chatswood Station.
- Recording session will take approx. 2-3 hours.
- After the recording session, participant will have the option to record more from home and receive additional payments depending on how much completed. Additional setup required
Participant requirement:
- Be native speaker of Australian or New Zealand English.
- Able to record during business hours (8:30am-5:30pm), some after-hour sessions can also be arranged.
- No speech impediment.
- Ability to follow instructions.
- Be from the following age groups:
- 65 years or older for senior recording session
- Under 18 years old for minor recording session
- Minor participant must be accompanied by parent or guardian when attending
Incentive:
- AUD$50 per participant for senior recording session
- AUD$80 per participant for minor recording session
If you are interested in this project, would like to know more or have someone to recommend, please email vvilarubia@appen.com
- Click here to register senior participant (65+)
- Click here to register minor participant (under 18)
0456994583 | vvilarubia@appen.com
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Purpose of the Position
Reporting to the Group Finance Manager, the purpose of this position is to ensure all customer contracts are accurately entered and associated scheduled invoicing is accurately generated and delivered to customers in a timely manner.
Key Internal Stakeholders
- Financial Accounting Team
- Group Finance Manager
- Vice President, Finance
- Service Delivery Teams
Key External Stakeholders
- Customers
- External Auditors
Duties and Responsibilities
- Accurately enter customer contracts into the ERP, ensuring all relevant data points are captured.
- Ensure subscription-based billing schedules are set up and accurate invoices are delivered to customers in a timely manner.
- Follow up payment of overdue subscription-based billing and escalate as necessary.
- Upload data to the ERP for billing that is not linked to a schedule.
- Emailing / loading to customer portals finalised invoices in a timely manner.
- Provide regular reporting in relation to customer purchase order spend (i.e. customer contracts) and recurring revenue.
- Assist the Financial Accounting team to follow up overdue customer invoices (non-subscription-based invoices).
- Ad hoc tasks as directed by the Group Finance Manager or Vice President, Finance.
Experience and Qualifications
- Excellent written and spoken Business English.
- Degree in Accountancy, Business, Commerce or related field.
- 3+ years’ experience.
- Experience using large ERP Systems (Workday advantageous).
- Experience working in a multinational company and communicating with colleagues and others around the Globe.
- Intermediate proficiency in Microsoft Excel.
- Intermediate proficiency in Microsoft Word and Microsoft Outlook.
- Excellent attention to detail, ability to prioritise and consistently meet deadlines.
Personal Attributes
- Ability to work in a fast-paced, deadline-driven culture.
- Ability to work effectively in a virtual environment.
- Ability to work as part of a team as well as independently.
- Able to respond quickly and positively to new or changed initiatives.
- Excellent interpersonal communication skills.
- Flexible, independent, calm and self-motivated.
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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On-site Speech Recording Project –
Australian/New Zealand English Senior Speaker 65+ Needed!
Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. With over 20 years of experience, expertise in more than 180 languages, and access to a global crowd of over 400,000, Appen partners with leading technology companies to enhance their machine learning-based products.
Appen is currently looking for senior native speakers of Australian/New Zealand English 65 years or older for speech recordings in Sydney
Participant requirement
- Native speaker of Australian or New Zealand English.
- 65 years of age or older.
- Able to travel to our office in Chatswood, NSW (travel cost not covered by Appen). Office located 5-minute walk from Chatswood Station.
- Able to record during business hours (8:30am - 6:30pm), some after-hour sessions can also be arranged.
- No speech impediment.
- Ability to follow instructions.
Project detail
- Speech recording of responses to daily scenarios recorded on a mobile device.
- Data collected will be used to train and develop artificial intelligence algorithms behind voice recognition technologies.
- Recording sessions starting from 29 July 2019.
- $50 for approx. 2-3 hours recording session.
- You will have the option to complete extra recordings at home and receive up to additional $130, depending on how much you complete. Additional setup required.
Note: Please apply ONLY if you can come to do the recordings in our office at Chatswood, NSW.
Register your interest at https://bit.ly/2YhnZRo or contact us:
(02) 9468 6300 | sinneys@appen.com
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Position Summary
Reporting to the IT Manager China, responsibilities revolve around the effective delivery of remote and on-ground IT Support L1 & L2 to internal customer/users. Daily job routine will include resolving incidents and requests captured via service desk tool and minor administrative and organisational task to assist IT Manager China.
Internal contacts (list stakeholders for this role)
IT Manager China
Group Manager IT Service Desk
China offices staff
Main Activities
- Provide onsite support to office-based users and executives
- Provide remote service desk support for China offices
- Combination of onboarding/offboarding users, computer deployment, desktop and application support within Microsoft AD and Mac/Linux platform
- Perform a wide variety of Level 1-2 support across many technologies
- Point of escalation to senior tier (System administration team)
- Occasional project team work to deploy solutions for the business
- Training and assist internal customer in the use of technology
- Writing technical documentation and IT internal process and procedures
- IT asset management and IT purchase support
Key Skills
To be considered for this role you will require:
- Good ability in oral and written English
- Excellent customer service skills
- Experience with end-user support
- Desktop support skills in Windows and Apple Mac
- Knowledge of Active Directory, O365 and others in user management level
- General understanding of LAN & WAN networking principles
- Experience with Media/AV files preferable
- Basic knowledge of IT asset management
- Basic knowledge of IT purchasing
Typical Experience
- Experience working with an IT internal services and global / remote team preferable
- Familiar with ITIL framework
- Familiar with customer service principles would be highly regarded
- 2-3year experience in IT support roles
- 1year experience of ITIL system
- 1year experience in IT asset management
- Experience of setting up new office, and office relocation
- Tertiary degree in IT – desirable
- IT-related certifications – desirable
Other comments
This is a new role in the organisation, will base at Wuxi office.
Chinese Version:
主要工作内容
- 为办公室用户提供现场IT支持
- 为中国员工提供远程服务台支持
- 新员工、离职员工管理, 包括Windows域控和Mac/Linux平台、计算机部署、桌面和应用程序支持
- 为公司各平台、技术上，提供级别1-2级的IT支持
- 作为关键用户将工单及问题，升级至更高级别的IT支持团队(系统管理团队)
- 偶尔参与项目团队为业务部门部署解决方案
- 对内部用户进行IT培训及相关支持
- 撰写技术文档和IT内部流程和文档
- IT资产管理和IT采购支持
关键技能
To be considered for this role you will require:
- 良好的英语听说读写能力
- 优秀的客户服务技能
- 终端用户支持经验
- Windows和苹果Mac的桌面支持技能
- 了解Active Directory、O365等用户管理知识
- 了解局域网和广域网的基本原理
- 有媒体/AV文件经验者优先
- 具备基本的IT资产管理知识
- 具备基本的IT采购知识
工作经验
- 有IT内部服务和全球/远程团队工作经验者优先
- 熟悉ITIL框架
- 熟悉客户服务原则者优先
- 2-3年IT支持工作经验
- 1年ITIL系统工作经验
- 1年IT资产管理经验
- 有设立新办公室和办公室搬迁的经验
- 信息技术专业大专以上学历
- IT相关证书-最好
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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PROJECT INFORMATION:
The Project Manager will work closely with the Site General Manager on providing oversight and management of site projects, pilots and smaller Client Services Projects that does not require a day to day Team Manager.
DETAILED JOB RESPONSIBILITIES:
KEY RESPONSIBILITES:
- Project Management:
- Oversee the completion of key project milestones
- Develop Project plans to support a project or even program end-to-end
- Take responsibility for delivering required Project Milestones for assigned programs
- Analyze and evaluate reports to proactively identify and improve team results to improve client satisfaction
- Client Relationship Management:
- Become familiar with all aspects of the client requirements
- Actively establish and grow client relationships, as needed
- Adapt to changing client needs and expectations
- Team Management
- Build and manage a pilot meets or exceeds quality, throughput and productivity tyargets during the early stages of a project
- Participate in pilot team selection and creation as needed
- Ensure pilot tea members have access to required tools, guidelines and other related materials to meet project requirements
- Prepare, improve and develop pilot processes based on team or client feedback
- Provide regular reporting on project status, as well as more in-depth analysis
- Facilitate team meetings
- Guideline & Training Support:
- Develop program guidelines and training material as well as annotate data for new or existing programs
- Participate in program improvements, initiatives, and committee work as assigned
- Support the training and mentoring of new and existing Appen staff, as assigned
- Reporting and Communication:
- Communicate service level expectations and directions project or pilot team members.
- Provide up-to-date information that helps Appen staff and project team members to anticipate and solve problems.
- Proactively provide on-the-spot positive and constructive feedback team members regarding metrics-driven performance issues
- Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues
- Communicate, with all stakeholders, in a timely, clear and concise manner
- Participate in regular team meetings with program staff
- Where necessary, complete additional tasks as assigned.
REQUIRED EDUCATIONAL QUALIFICATION:
- BS or BA degree from an accredited university or equivalent work experience preferred
REQUIRED YEARS OF EXPERIENCE:
- 3-5 years leading teams even in a remote capacity
- 3-5 years working with US, EU or Aus clients / team members (virtual or otherwise)
- 1-2 year of project management experience in a metric -driven setting working in a production, operation, or call center environment is desired
REQUIREMENTS:
PMP or equivalent is an advantage but not required
SKILLS:
- Project Management
- Process Improvement
- Excellent English Communication – written and oral
- Organizational Agility
- Problem Solving and Critical thinking
- Adaptable to utilizing new technologies and tools
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. With over 20 years of experience, expertise in more than 180 languages, and access to a global crowd of over 400,000, Appen partners with leading technology companies to enhance their machine learning-based products.
PROJECT INFORMATION:
- This is a labeling project that seeks to describe accurate written descriptions of images based on American English context.
DETAILED JOB RESPONSIBILITIES:
- Analyze random Images and create an accurate description of its components
- Ensure that the descriptions are accurate (American context) and is grammatically correct
- Meet a prescribed quality score based on the accuracy and grammar requirements
- Meet prescribed throughput based on the volume and deadline for work completion
REQUIRED EDUCATIONAL QUALIFICATION:
- College degree is preferred but not required
REQUIRED YEARS OF EXPERIENCE:
- 1-2 relevant experience in Image captioning utilizing American English as basis for description
- 1 year working closely with American culture (ex. BPO / Contact Center accounts)
- 1 year relevant experience with Quality Audits
REQUIREMENTS:
- Excellent English writing skills (Spelling, punctuation and grammar)
- Ability to follow a simple workflow / instructions
- Able to be coached and learn from feedback in a short span of time
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.
Position Summary
The Director, Relevance is accountable for the performance of the Relevance Team and its Managers, and the financial and strategic success of the Relevance line of business, providing key leadership and direction to the team.
The Relevance Team provides resources for Client Services projects requiring a high level of specialized knowledge, skill and experience. The Relevance Team advises the Sales and Presales teams on task scope; develops technical solutions; and plans and executes complex specialist tasks to the required service levels, operating in concert with matrix team members in Specialist & PMO and Service Delivery organizations.
Responsibilities
Reporting to the VP, Specialist & PMO, the Director, Relevance, is responsible for consistent and effective governance and delivery of the Relevance portfolio of business and change projects. In conjunction with other business leaders, the Director ensures that investments in internal and operational projects deliver the best possible organisational and customer outcomes. This includes working with other business units and project teams to align standards, methods and governance to the portfolio approach and actively positioning projects for success.
The Director is a source of guidance on industry best practice within the area of specialization, drawing on industry and academic sources of knowledge as required to support the practice.
The Director, Relevance, with the support of the Managers, has oversight of all project tasks executed by the Relevance Team. The Director, Relevance will provide expert direction and advice as required to ensure that projects in the portfolio are positioned to meet or exceed required SLAs.
Specific duties include to:
- Improve internal operations through better productivity from our crowd and provide input into Appen’s technology builds;
- Play a key role with Appen’s clients as they think about how to leverage our crowd;
- Ensure the smooth day-to-day running of the Relevance Team;
- Maintain oversight of key portfolio financials and project/task performance metrics;
- Liaise with Sales, Marketing, Recruitment and execution and delivery teams to highlight strategic risks and opportunities, enabling the Relevance Team to respond to both in a timely manner;
- Support the PMO and Resource Managers in the prioritisation, resourcing and scheduling of specialist tasks, as required to ensure alignment with business strategy and key internal and customer stakeholders;
- Identify and monitor portfolio level risks, issues, and dependencies, and support appropriate risk mitigation and management methods;
- Be a key sponsor for work tool and other technical developments required for the efficient and effective execution of specialized tasks;
- In consultation with Managers, identify and organise training and professional development activities for team members as required to optimize performance;
- In consultation with Managers, support career development and succession planning within the team;
- Ensure Relevance methods, practices, techniques, processes, etc. are regularly maintained and updated, in line with best practice;
- Maintain a strong resourcing pipeline to ensure appropriate staffing levels at all times, including providing internship opportunities as relevant;
- Provide timely, expert advice to the VP, Specialist & PMO, and Executive, Senior Managers and Managers as required;
- Manages people who lead projects supporting the company-client relationship, ensuring customer satisfaction;
- Provides budget analysis, labor planning, and coordination of activities between client and company personnel;
- Monitors project completion from initiation through delivery to meet revenue and cost projections;
- Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements;
- Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients.;
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Qualifications and Experience
- Postgraduate qualifications in crowdsourcing and computer science, or equivalent experience;
- 10+ years of Management, Project Management or equivalent experience;
- Knowledge of, and engagement with, industry, academic and research developments relevant to Appen’s current and strategic directions;
- Demonstrated experience in leading a high-performing team of Specialists and their Managers with openness and transparency;
- Extensive experience with, and oversight of, Specialist projects executed in a commercial setting to rigorous time, budget and quality requirements;
- Strong personal accountability, persistence and resilience;
- Ability to effectively prioritise and execute tasks in a high-pressure and constantly changing environment;
- Strategic, agile and professional communicator, with a ‘win-win’ orientation and an ability to positively influence outcomes;
- Ability to work with a variety of personality types and bring together the right people to produce results in both internal and external stakeholder settings.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. With over 20 years of experience, expertise in more than 180 languages, and access to a global crowd of over 400,000, Appen partners with leading technology companies to enhance their machine learning-based products.
PROJECT INFORMATION: HR
DETAILED JOB RESPONSIBILITIES:
- Provide admin, coordination and planning support to HR as assigned
REQUIRED EDUCATIONAL QUALIFICATION:
- Student for OJT or internship as defined by standards in academe
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. With over 20 years of experience, expertise in more than 180 languages, and access to a global crowd of over 400,000, Appen partners with leading technology companies to enhance their machine learning-based products.
DETAILED JOB RESPONSIBILITIES:
- Responsible for suggesting configuration settings for firewalls, Web gateway, Messaging and data encryption programs, to help protect the company’s data and sensitive information.
- Investigate security breaches and other cyber security incidents.
- Carry out regular tests to simulate attacks so they can identify areas where the company is vulnerable and ways in which its systems might be exploited by hackers and viruses.
- Prepare and create regular reports to document any process changes, improvements made, and security breaches that caused damage to the company.
- Monitor and analyze the logs, help in implementing SIEM and reduce false positives
- Handle Security related tickets in Samange such as admin rights requests, USB access etc
- Provide support in IT Security related projects like Secure configuration and application authorization to name few.
- Creating IT Security awareness documents and materials organization wide.
- Acting as median between IT Sys admins and service desk for any IT Security related tasks
REQUIRED EDUCATIONAL QUALIFICATION: Bachelor’s Degree or Equivalent (Not Mandatory)
REQUIREMENTS:
- Oversee the implementation, administration, and operation of multiple endpoint security technologies such as but not limited to Sophos, CrowdStrike, Tenable etc
- Perform health check of Antivirus tool, update with latest signatures and maintain the minimum hygiene of IT systems
- Performs vulnerability discovery and validation using in-house tools, analyse incoming vulnerability reports to determine technical validity and merit
- Work with security team to perform tests and uncover network vulnerabilities. Fix detected vulnerabilities to maintain a high-security standard.
SKILLS:
- IT Service Management certification – desirable
- Candidates with certification in information security (CISSP, CEH, ECSA, GSEC, GCIH, GCIA etc.) or comparable work experience will be given preference.
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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About Appen
Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.
Position Summary
The Senior Program Manager role is a leadership position with active involvement in team management, process creation & implementation, report and data management, change management, relationship management and strategic planning.
The Senior Program Manager will monitor and drive key performance metrics for a team of Managers supporting one of Appen’s key accounts. The Senior Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Director team to meet all stakeholder requirements.
The Senior Program Manager functions as a Customer facing, results-driven, and innovative operations leader. The role will have accountability for customer relationships, end-to-end program delivery and driving profitable growth.
Responsibilities
- Bring high level of value add to the account - improve processes, innovation, efficiencies, ensuring your team consistently exceed delivery standards
- Management of a team of Program Managers including team management, reporting, performance reviews etc
- Build, develop and maintain high-performing delivery teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives
- Establish and monitor team and individual goals and drive teams to accomplish and exceed them, inspiring and fostering team commitments, innovation and continuous improvement
- Develop and deliver semi-annual performance reviews for all direct reports as well as review performance evaluations given by direct reports to first line subordinates
- Drive MBRs and QBRs with relevant customer stakeholders and support Program Managers on Weekly Business Reviews
- Partner with the Director on account project actions from initiation to delivery, ensuring that projects meet quality, turn-around time and budget expectations.
- Ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability
- Engage with customers to understand customers' business needs and challenges: lead their teams to execute on defined solutions across all service offerings
- Recognize Customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality, Community and management teams.
- Through customer engagements, be aware of, and actively seek out opportunities for increasing revenue from existing and potentially new business streams.
Qualifications and Experience
- This position requires strong inter-personal skills, cross-group coordination at all levels, business acumen, and the ability to work on several diverse projects at the same time
- Passionate about our customers and our people.
- Strong analytical/problem solving skills, demonstrated success in driving complex programs, outstanding organizational skills and agility, strong communication skills (verbal and written), proven project management skills and be a motivated self-starter.
- Superior judgment, team building, budgeting, and the ability to work under continual deadline pressure required.
- Strong change management skills, able to lead through frequent complex and high impact changes across the organization.
- Strong oral and written communication skills, including slide concept creation, requirements documents and presentation-building
- 6 - 8 years of experience in project management or program management in a similar industry.
- Prior AI/Machine Learning experience a plus.
- Advanced business degree preferred.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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About Appen
Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 800,000 skilled contractors, Appen partners with technology, automotive and eCommerce companies - as well as governments worldwide - to help them develop, enhance and use products that rely on natural languages and machine learning.
Position Summary:
Appen’s HR Administrator is responsible for assisting with onboarding and keeping track of onboarding documents for all new hires. The HR Administrator works collaboratively with the US HR Managers and other Global HR team members to assist in meeting all project deliverables and assisting internal clients.
Key Responsibilites:
- Assisting with answering Qs regarding incoming emails and tickets in AC while distributing others to appropriate teams
- Take initiative with VOEs, Income verifications and Unemployment data collection
- Manage and send termination notices
- Oversee processing and managing I9s through e-verify
- Continue assisting with HR tasks outside of the above – workday, SP filing/data collection, new hire HR paperwork distribution/collection, SOS
- Provide back up support for the HR Manager
Communication:
- Manage high-volume mail and email inboxes for onboarding support and processing tickets
- Answer emails from onboarding new hires and internal customers
- Communicate, with all stakeholders, in a timely, clear and concise manner
- Participate in regular team meetings. Where necessary, complete additional tasks as assigned.
Qualifications:
- Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion
- Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change
- Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others
- Demonstrated time management and organizational skills with attention to details.
- Excellent analytical skills including ability to proactively identify problems, gather information and set course of action
- Demonstrated understanding and appreciation for a global marketplace and workforce
Required Knowledge, Skills and Abilities:
- BS or BA degree from an accredited university or equivalent work experience preferred
- Minimum 1-2 years of experience in a Human Resources department or equivalent setting working in an administrative
- Excel skills required
- Experience managing and prioritizing large volumes of mail and email correspondence
- Experience with a Windows operating system and Office suite of products
- Excellent oral and written communication skills
- Flexibility to learn from changing standards and tasks.
- Detail-oriented and strives for continuous high performance and accuracy.
- Ability to work independently and possess good time-management skills.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. With over 20 years of experience, expertise in more than 180 languages, and access to a global crowd of over 400,000, Appen partners with leading technology companies to enhance their machine learning-based products.
Position Summary:
Due to the increasing demand in speech data, we are currently seeking an ambitious and energetic Slovakian/Serbian/Polish speaking Project Specialist, who under the direction of the Project Manager, will work closely with members of the language resource team to assist with the successful delivery of speech collection projects.
Working as part of a team your key areas of responsibility include: project set-up and administration and crowd management. To be successful in this role you will need to develop and execute successful candidate engagement strategies and build a pipeline of qualified candidates through proactive liaising with potential partners and candidates and ensure projects are delivered on time and within budget whilst maintaining good relationships with internal and external stakeholders.
Location: In-office, Chatswood, Sydney
Length: Casual
Working Hours/ Day: 7.5
Working Days/ Week: 5
Detailed Job Responsibilities:
- Take ownership of successful creation, execution, monitoring and reporting on all types of candidate engagement strategies.
- Using Appen’s custom database and tools, source and engage remote candidates to complete short speech tasks in the target language.
- Conduct follow-up communications with potential candidates via email and custom tools.
- Develop communication resources and tracking tools for candidate engagement.
- Manage data collection and project completion status, reporting to the Project Manager.
- Be a proactive team member, contributing solutions and helping others as necessary.
- Follow strict confidentiality protocol regulating the handling of project details and other sensitive information.
Required Knowledge, Skills, and Abilities:
- You are fluent in communicating in English both oral and written.
- Computer literate and able to pick up new tools and systems quickly and with accuracy.
- You will have an intuitive approach and a service orientated and flexible outlook to your work.
- You’re a self-starter, who can work independently and proactively to resolve issues, take ownership of the tools, processes, reporting and relationships with vendors.
- You have strong analytical skills and the ability to interpret data, identify trends and analyse process effectiveness.
- You’re naturally curious and want to experiment with new and creative ideas.
- You thrive working in metric-driven, fast-paced, high-growth environments.
- You have strong communication and influencing skills with the ability to pitch comprehensive user engagement solutions.
Preferred Skills:
- Fluency in Slovakian/Serbian/Polish is highly appreciated.
- Working knowledge of Microsoft Office - Excel, Word, and Outlook
- Working knowledge of Google Suite of tools (G-Suite) – Google Docs and Sheets.
Document to be submitted:
- Please include with your application: your updated CV/resume; details of any language qualifications you hold; your availability.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. With over 20 years of experience, expertise in more than 180 languages, and access to a global crowd of over 400,000, Appen partners with leading technology companies to enhance their machine learning-based products.
Position Summary:
Due to the increasing demand in speech data, we are currently seeking an ambitious and energetic Indonesian/Malaysian/Thai/Vietnamese speaking Project Specialist, who under the direction of the Project Manager, will work closely with members of the language resource team to assist with the successful delivery of speech collection projects.
Working as part of a team your key areas of responsibility include: project set-up and administration and crowd management. To be successful in this role you will need to develop and execute successful candidate engagement strategies and build a pipeline of qualified candidates through proactive liaising with potential partners and candidates and ensure projects are delivered on time and within budget whilst maintaining good relationships with internal and external stakeholders.
Location: In-office, Chatswood, Sydney
Length: Casual
Working Hours/ Day: 7.5
Working Days/ Week: 5
Detailed Job Responsibilities:
- Take ownership of successful creation, execution, monitoring and reporting on all types of candidate engagement strategies.
- Using Appen’s custom database and tools, source and engage remote candidates to complete short speech tasks in the target language.
- Conduct follow-up communications with potential candidates via email and custom tools.
- Develop communication resources and tracking tools for candidate engagement.
- Manage data collection and project completion status, reporting to the Project Manager.
- Be a proactive team member, contributing solutions and helping others as necessary.
- Follow strict confidentiality protocol regulating the handling of project details and other sensitive information.
Required Knowledge, Skills, and Abilities:
- You are fluent in communicating in English both oral and written.
- Computer literate and able to pick up new tools and systems quickly and with accuracy.
- You will have an intuitive approach and a service orientated and flexible outlook to your work.
- You’re a self-starter, who can work independently and proactively to resolve issues, take ownership of the tools, processes, reporting and relationships with vendors.
- You have strong analytical skills and the ability to interpret data, identify trends and analyse process effectiveness.
- You’re naturally curious and want to experiment with new and creative ideas.
- You thrive working in metric-driven, fast-paced, high-growth environments.
- You have strong communication and influencing skills with the ability to pitch comprehensive user engagement solutions.
Preferred Skills:
- Fluency in Indonesian/Malaysian/Thai/Vietnamese is highly appreciated.
- Working knowledge of Microsoft Office - Excel, Word, and Outlook
- Working knowledge of Google Suite of tools (G-Suite) – Google Docs and Sheets.
Document to be submitted:
- Please include with your application: your updated CV/resume; details of any language qualifications you hold; your availability.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. With over 20 years of experience, expertise in more than 180 languages, and access to a global crowd of over 400,000, Appen partners with leading technology companies to enhance their machine learning-based products.
Position Summary:
Due to the increasing demand in speech data, we are currently seeking an ambitious and energetic French/German/Italian speaking Project Specialist, who under the direction of the Project Manager, will work closely with members of the language resource team to assist with the successful delivery of speech collection projects.
Working as part of a team your key areas of responsibility include: project set-up and administration and crowd management. To be successful in this role you will need to develop and execute successful candidate engagement strategies and build a pipeline of qualified candidates through proactive liaising with potential partners and candidates and ensure projects are delivered on time and within budget whilst maintaining good relationships with internal and external stakeholders.
Location: In-office, Chatswood, Sydney
Length: Casual
Working Hours/ Day: 7.5
Working Days/ Week: 5
Detailed Job Responsibilities:
- Take ownership of successful creation, execution, monitoring and reporting on all types of candidate engagement strategies.
- Using Appen’s custom database and tools, source and engage remote candidates to complete short speech tasks in the target language.
- Conduct follow-up communications with potential candidates via email and custom tools.
- Develop communication resources and tracking tools for candidate engagement.
- Manage data collection and project completion status, reporting to the Project Manager.
- Be a proactive team member, contributing solutions and helping others as necessary.
- Follow strict confidentiality protocol regulating the handling of project details and other sensitive information.
Required Knowledge, Skills, and Abilities:
- You are fluent in communicating in English both oral and written.
- Computer literate and able to pick up new tools and systems quickly and with accuracy.
- You will have an intuitive approach and a service orientated and flexible outlook to your work.
- You’re a self-starter, who can work independently and proactively to resolve issues, take ownership of the tools, processes, reporting and relationships with vendors.
- You have strong analytical skills and the ability to interpret data, identify trends and analyse process effectiveness.
- You’re naturally curious and want to experiment with new and creative ideas.
- You thrive working in metric-driven, fast-paced, high-growth environments.
- You have strong communication and influencing skills with the ability to pitch comprehensive user engagement solutions.
Preferred Skills:
- Fluency in French/German/Italian is highly appreciated.
- Working knowledge of Microsoft Office - Excel, Word, and Outlook
- Working knowledge of Google Suite of tools (G-Suite) – Google Docs and Sheets.
Document to be submitted:
- Please include with your application: your updated CV/resume; details of any language qualifications you hold; your availability.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. With over 20 years of experience, expertise in more than 180 languages, and access to a global crowd of over 400,000, Appen partners with leading technology companies to enhance their machine learning-based products.
Position Summary:
Due to the increasing demand in speech data, we are currently seeking an ambitious and energetic Hindi/Bengali/Telugu/Urdu/Tamil speaking Project Specialist, who under the direction of the Project Manager, will work closely with members of the language resource team to assist with the successful delivery of speech collection projects.
Working as part of a team your key areas of responsibility include: project set-up and administration and crowd management. To be successful in this role you will need to develop and execute successful candidate engagement strategies and build a pipeline of qualified candidates through proactive liaising with potential partners and candidates and ensure projects are delivered on time and within budget whilst maintaining good relationships with internal and external stakeholders.
Location: In-office, Chatswood, Sydney
Length: Casual
Working Hours/ Day: 7.5
Working Days/ Week: 5
Detailed Job Responsibilities:
- Take ownership of successful creation, execution, monitoring and reporting on all types of candidate engagement strategies.
- Using Appen’s custom database and tools, source and engage remote candidates to complete short speech tasks in the target language.
- Conduct follow-up communications with potential candidates via email and custom tools.
- Develop communication resources and tracking tools for candidate engagement.
- Manage data collection and project completion status, reporting to the Project Manager.
- Be a proactive team member, contributing solutions and helping others as necessary.
- Follow strict confidentiality protocol regulating the handling of project details and other sensitive information.
Required Knowledge, Skills, and Abilities:
- You are fluent in communicating in English both oral and written.
- Computer literate and able to pick up new tools and systems quickly and with accuracy.
- You will have an intuitive approach and a service orientated and flexible outlook to your work.
- You’re a self-starter, who can work independently and proactively to resolve issues, take ownership of the tools, processes, reporting and relationships with vendors.
- You have strong analytical skills and the ability to interpret data, identify trends and analyse process effectiveness.
- You’re naturally curious and want to experiment with new and creative ideas.
- You thrive working in metric-driven, fast-paced, high-growth environments.
- You have strong communication and influencing skills with the ability to pitch comprehensive user engagement solutions.
Preferred Skills:
- Fluency in Hindi/Bengali/Telugu/Urdu/Tamil is highly appreciated.
- Working knowledge of Microsoft Office - Excel, Word, and Outlook
- Working knowledge of Google Suite of tools (G-Suite) – Google Docs and Sheets.
Document to be submitted:
- Please include with your application: your updated CV/resume; details of any language qualifications you hold; your availability.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.