Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produces the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text and audio, as well as data capturing. Appen Tech team is solving the AI data problem by combining the power of human and technology. This world-class and exciting engineering position awaits qualified candidate. This team is responsible for build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and preannotation with machine learning. It is an exciting opportunity to make your own mark in the AI data industry!   Responsibilities • Build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. • The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and pre-annotation with machine learning. • Learn and understand AI data need in those fields and provide best platform to generate high quality data with least human effort. • Drive innovation in modern-architected web with Java and data application development(both frontend and backend). • Technical lead for new and existing product initiatives, assist with definition of product direction • Define, design, troubleshoot, and debug complex, multi-tier distributed software applications. • Work with manager, engineers, product management and Operation team to design and implement application features. • Estimate engineering effort, plan execution cycles, and rollout system changes   Requirements • BS, MS in Computer Science or related technical discipline (or equivalent). • 3+ years’ work experience in software development area. • Experience of modern-architected web and data application is preferred. • Solid knowledge on Java and Spring framework. • Excellent understanding of computer science fundamentals, data structures, and algorithms • Excellent problem-solving skills. • Familiar with Apache Pulsar/Kafka/ElasticSearch/Spark is a plus. • Working Experience in Multi-national Company is a plus.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

DIRECTOR, SECURE FACILITIES & OPERATIONS (Plano, TX)     About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally. At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     Position Summary The key responsibility of the Director, Secure Facilities & Operations is to provide overall site leadership for Appen’s Secure Facility, particularly with highly sensitive data annotation projects, and to assist Executive Leadership on day-to-day management, employee engagement, delivery operations and office personnel.   The role within Appen is required to provide effective management to the on-site data annotation teams, by effectively supporting the site’s Service Excellence Maturity, managing work volumes, staffing levels and adjusting teams accordingly. Also, to ensure that all of Appen’s Clients requirements and KPIs are being met while assisting in the development of the business to achieve greater performance and process efficiencies while delivering high quality data to our clients. To provide a more strategic view and analysis of key performance trends/challenges within the business and to provide effective corrective action solutions. To provide clear management on security protocols within the business and specifically in relation to highly secure projects/data to monitor and administer staff clearances at all levels. To liaise with clients and develop relationships with key customers to help grow the business. To be a key participant in digital developments within the business and ensure that new technologies/automations are applied and adopted as required. To ensure facilities are meeting ISO 27001 and client security requirements and business continuity plans while effectively managing costs and contract/lease renewals. To ensure that all teams are fully engaged, with minimal attrition and working towards the business strategy while developing staff for future leadership roles.     Responsibilities   Site Administrative Leadership - Implement best practice organizational skills to ensure the overall effective operation of the site across all teams. - Provide Thought Leadership with innovative site management approaches with regular reporting of site operations. - Foster a collaborative team environment with BU heads and employees to drive optimal site operations performance - Provide line management oversight to data annotation teams and supervisory staff. - Oversee and direct recruitment requirements and partner with HR/Recruiting. - Facilitate Strategic resource planning to ensure continuity of business and client requirements. - Provide contract management for key contracts and new business contacts. - To be the named Security Controller, Clearances Contact and Crypto Custodian for all classified material handled within the business. - Organize and conduct management meetings across cross functional teams including setting the agenda, recording of meeting minutes and conducting follow up activities to address open items. - Develop business plans and make recommendations to increase overall site efficiency and to reduce costs. - Work with the senior management team to assist in the strategic planning for the business.   Provide Delivery Operations Management for Project Teams - Ensure all teams are meeting/exceeding Client Performance Requirements (SLAs/CPIs/KPIs, etc.) while effectively coordinating across all Client Services Teams. - Develop, implement and maintain site operation’s key performance metrics (KPI’s). - Support Service Excellence deployment and maturity while introducing ideas for innovation and improvement. - Effectively manage all operational activities including communication, reporting, auditing and effective client communications. - Continuously lead process improvement and innovation with measurable results that provides value to client and internal stakeholders. - Support, develop and maintain high-performing delivery teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives. - To deploy an effective and compliant flexible resource management model to meet client and business requirements - Empower and develop direct reports and team members through appropriate support and training. - Develop strategic and annual objectives / goals to support strategic resource planning for account personnel and year over year growth. - Understand and deploy technologies and automation to improve operational team’s performance and quality. - Attend client and new business meetings and conferences. - Provide local, near-real-time performance monitoring and communications of projects to ensure it meets all delivery, quality and financial targets. - Support, and provide input into the Global Secure Site Strategy planning and operations. - Monitor business activities to ensure procedures and standards are followed. - Undertake any such other miscellaneous tasks as required and requested by the VP, Enterprise Delivery   Facilities Management - Assist in the development of systematic disaster recovery and business continuity planning and implementation. - Develop and implement a facility management program for the Secure Facility which includes direct leadership in ISO27001 and other data security certifications. - Plan and manage facility central services such as reception, security, cleaning, catering, waste disposal and parking. - Responsible for all aspects of facilities local budget management (not limited): o Obtain quotes, coordinate and monitor activities of contract suppliers and vendor relationships. - Verify supplier payment and invoicing match contract pricing. - Prepare and report facility budget. - Develop and implement cost reduction initiatives. - Ensure that all Appen fiscal policies and procedures are followed. - Develops and deploys an effective seat utilization plan improving overall site efficiencies and lower seat costs. - Works closely with IT and Engineering to provide an effective and secure IT site plan in support of superior operational performance. - Conduct and document regular facilities inspections ensuring compliance with health and safety standards and industry codes · Allocate and manage facility space for maximum efficiency. - Coordinate intra-office moves, facility refurbishment, renovations, preventative maintenance. - Respond to facility and equipment alarms and system failures. - Provide prompt response to requests and issues from facility occupants. - Ensure Compliance, Safety and Security of the site. - Observe, assess and advise company on required responses and mitigation plans to ensure operational stability in the cases of natural disasters, political volatility and security concerns.   Required Knowledge, Skills and Abilities     - -   Bachelor’s degree in business related field - 10+ years of experience in managing operations - 10+ years of experience managing effective teams - Must be a proven leader and motivated self-starter that can establish a course of action for self and others and drive initiatives to completion while meeting deadlines - Demonstrated time management, organizational skills, detail oriented and a strong commitment to personal and organizational accountability - Demonstrated ability in managing large facilities for international clients - Strong Operational skills to effectively manage and optimize large delivery teams while meeting increasing client high performance requirements - Experience with managing multi-shift operations teams - Demonstrated ability to understand the big picture and use sound judgment to reach decisions whilst demonstrating sensitivity towards all parties and issues. - Thorough understanding of Six Sigma operational practices and reporting to provide high quality delivery and outcomes - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions and make recommendations or drive resolution - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills. Effectively coaches, mentors and trains peers and team members - Excellent communication skills. both written and verbal with both internal stakeholders and clients - Must also be an attentive and careful listener and respond appropriately to others while demonstrating the ability to connect with team members - Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members - Track record of excellent leadership skills including ability to build highly functioning teams that deliver high caliber metrics - Demonstrates a high level of fiscal awareness and responsibility. Continuously looks for methods to develop processes that have a positive impact on the bottom line - Location specific requirements: - Experience with, and knowledge of Data Privacy Act, the DPO role and DPA processes - Knowledge of Occupational Safety and Health requirements and processes          

  Anti-Fraud Data Scientist Appen Overview Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia and has subsidiaries in United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s client include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning. Appen is listed on the Australian Stock Exchange with stock code: APX   Job Description Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produce the best machine learning solutions. However, creating training data with high quality in a scalable way is incredibly challenging, and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years. It generates all kinds of training data like content relevance, image & video, text & audio, as well as data capturing.    Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate who will join Appen’s data science team.   We are seeking a data scientist with hands-on expertise in the domain of fraud detection, software development, and machine learning to build AI solutions to improve millions of annotators' quality at scale.   You get the opportunity to work with our global tech team. It is a leading data company with a start-up culture. And we only want people who want to make a huge impact on the AI world instead of just a job!   Your Impact As a Data Scientist at Appen, you will help us make better decisions by building and advocating for data-driven approaches across the organization. Your analysis will contribute to our fraud detection and prevention strategy across the business to improve millions of annotators' quality at scale. - Analyze, discover, and combat new fraud exploits, communicate the impact, develop and validate automatic fraud detection controls using rule-based filters, statistics methods, or machine learning models. - Drive the alignment and product ownership on key areas with a broad range of stakeholders, such as Product, Engineers, Data Scientist, Operations to achieve shared objectives, provide strategic insight and solution. - Experience with end-to-end ownership of projects including development, deployment, and maintenance of code in production environment, A/B test, and build dashboards and reports to communicate the impact of specific fraudulent behaviors, trends, and patterns to business stakeholders. - Manage ongoing monitoring activities and provide support on case investigation. - Serve as subject matter expert, drive thought leadership at the areas of fraud detection and management. Qualifications - Minimum 3+ years of industrial experience in fraud detection, risk management, trust and safety or other relevant industry. - Advanced degree in computer science, engineering, statistics, economics, mathematics, or similar quantitative discipline - Excellent programming skills, able to write clean and maintainable code and unit tests (SQL, Python, or other programming languages) in production environment. - Advanced knowledge in experimental design and statistics methods - Advanced knowledge on modern machine learning techniques and their mathematical underpinnings, such as classification, regression, or anomaly detection - A demonstrated ability and desire to think and act like an owner. You take a highly proactive approach to your work. - Familiarity with ETL pipelines and building backend microservices. - Ability to work independently. - Strong attention to detail - Pragmatics and bias for simple solutions - Excellent communications skills, both verbal and written in English - Experience with data visualization tools - Desire to continually learn, adapt and work in a fun, fast paced environment.  

IT Help Desk Support   Candidate must be located in Plano, Texas   Company   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over 1 million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform.   Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   Role   In this role, your primary responsibility is to provide effective and timely on-ground and remote IT support to Appen employees based in the Plano office. You will prepare and support Windows 10, macOS, and Chrome OS computers according to corporate standards, ship them to new hires, and provide ongoing user and hardware support. You will help the Technical Support team resolve incidents reported in the Solarwinds incident management environment, supporting company employees in any region during US business hours.   You will help maintain shared inventory documentation of computer systems and peripheral devices, and will be responsible for submitting procurement requests to maintain availability of such hardware for your region.   You will be asked to perform other tasks as needed, in alignment with the goals and priorities of the IT Technical Support team.   Requirements   Must be willing to work on-site at the Appen Plano office. Experience/ability to learn Windows, Mac, and Chromebook end user support. Experience/ability to learn Windows, Mac, and Chromebook computer setup and troubleshooting. Experience/ability to learn user and computer management in Active Directory, Azure AD, Jamf, Google Admin. Must be able to work effectively with minimal supervision, demonstrating initiative and attention to detail. Knowledge of user account management in Active Directory/Azure AD, Office 365, Jamf, and Google Admin. Ability to write and speak clearly and concisely in English. Ability to use internal and external information sources effectively, and help update shared internal documentation. General understanding of computer networking principles. Familiarity with ITIL 4 framework and customer service principles is desirable. Experience with audio/teleconferencing tools and software is desirable.   Duties & Responsibilities   Provide on-ground IT support to company employees based in the Plano office. Provide remote IT support to internal users from other regions during your business day. Onboarding and offboarding users, setting up and tearing down computer builds and user accounts. Desktop support for Windows 10, macOS, and Chrome OS platforms. Investigating and evaluating incident reports and escalating actionable items to the internal Infrastructure Operations team as needed. Monitoring and maintaining local IT hardware inventory. Occasional project team work to help deploy solutions for the business. Training and assisting internal users with the use of technology. Applying clear writing skills to help maintain shared documentation of IT process and procedures.   Qualifications & education   At least three years of experience in a similar IT support role. An IT-related degree and/or certifications are desirable.           We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Position Summary Reporting to the Manager, Human Resources Australia, the HR Administrator is responsible for both processing the day to day administration of Human Resource activities in Australia and global HR support & projects.   Responsibilities - HR Administration (70% of daily job) - Daily facilitation and administration of key HR processes (newstarter set up in HCM Workday, onboarding, transfer, salary and work hours change, promotion and termination). - Primary point of employee and management contact for all HR Administrative queries & production of letters at employee request. - Primary point of contact between HR and Payroll to ensure HR input to monthly & bi-weekly pay-run is accurate and timely. - Maintenance of correct employee records in HMC Workday (incl. electronic documents). - Work eligibility & Background check: VISA sponsorship and monitoring of work eligibility of candidates and staff. - Assists in the coordination/recording of Company’s WH&S issues and act as a Return to Work Coordinator. - Other relevant responsibilities across different locations and areas of expertise. - Global HR support (30% of daily job) - Facilitates all aspects of support to Global HR Director in setting up, monitoring, reporting of HRM practices, processes and policies. - Administers the company’s HR Intranet site – the HR communication channel to update global policies, handbooks, Newsletters, etc. - Runs global and local HR surveys upon requests - Communicate with HR outsourcing and payroll vendors globally.    Required Knowledge, Skills and Abilities - Excellent communication skills, interpersonal skills, ethics, and cultural awareness - Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies - Advanced knowledge of MS Office and comfortable learning new technical systems as needed. Experience on HR analysis will be a plus. - Strong customer service orientation, with the ability to engage positively, build and maintain rapport with internal/external stakeholders. - Adaptable in fast paced, high pressured working environment. - Experience dealing with sensitive information and acting discretely within a corporate environment. - Highly process orientation, knowledge on making processes efficient through automations and systems will be desirable.    Qualifications and Experience - Tertiary qualification or Advance Diploma in HRM - At least 3 years’ experience in HR with at least a year’s experience of working in a multinational company. - At least one year’s comprehensive experience of working with HR/ERP/HCM systems (experience with Workday will be advantageous).   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    

Responsibilities - Responsible for end to end recruiting - Will handle all corporate and support roles in Appen PH - Performs strategic sourcing, tapping all channels - Call outs, email invites, creation of job ads, job posting - Handling of applicant, interviewer queries    Required Knowledge, Skills and Abilities - Excellent business English skills - Sourcing experience - End to end recruiting experience - SEO, Recruitment Marketing experience is a plus - Experience working in fast paced global organizations, RPO, Tech, Languages, Remote Work companies (tutorials) or Shared Services is a plus - Proficiency in MS Excel - Can work in Cavite - Can work flexible shifts and workdays    Qualifications and Experience - At least 2nd year college level - Certification in other languages a plus - At least 1 yr sourcing, recruiting experience If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    

In the Wilderness project, our goal is to make it easier to find the answers to your questions and queries. We categorize queries/questions to help train algorithms to better understand what is being asked and we rate the answers given so only the best ones make it through. By working on this project, you're directly helping to improve the way we find things online and bettering how AI and algorithms understand the questions we ask them.   For this task you will be presented with (1) a query that likely asks a question, (2) a response that attempts to answer the question in the query, (3) a short answer span extracted from this response that attempts to answer the query more succinctly, and (4) a response source, which is the webpage that the response comes from. Your job is to review the provided query, the response, and the response source and then answer a few questions about them.   This full-time work opportunity includes paid training, diverse task types, and an opportunity to improve smart assistant tasks for millions of users. Join Project Wilderness!   Other Things You Need to Know: - Must be able to work on-site in Plano, TX - Able to work for 40 hours/week (Monday to Friday - (8AM to 5PM) - Must submit resume upon application - At least fluent in the English language. - Agreeable to a full-time contract - Can start ASAP   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  

Position Summary Reporting to the Group Finance Manager, with a dotted line to the Accounting Manager, the purpose of this position is to take full financial accounting ownership of certain company ledgers and processes within the Group. The Financial Accountant will focus on delivering accurate and timely financial information as and when needed.   The Financial Accountant will form part of a team of Financial Accountants. Together, the team will take full ownership of the company’s ledgers and cost centres.   - Key Internal Stakeholders - Group Accounts Payable Team - Group Transactional Accounting Team - Group Financial Accounting team - Group Payroll Team - Accounting Manager - Group Finance Manager - Director, Accounting and Financial Reporting - Vice President, Finance - Chief Financial Officer - Accounts Payable (Crowd) Team - Divisional Heads - Divisional Managers   - Key External Stakeholders - Customers - External Auditors - Banking Contacts - Local Taxation Authorities - Suppliers   Responsibilities - Responsible for month-end tasks for certain ledgers within the Group, including: - Accruals and Provisions; - Prepayments; - Fixed assets; - Intangibles; - Intercompany reconciliations; - Cost centre management - Revaluations; and - Other items as required. - Preparation of monthly financial reports for certain ledgers including balance sheet, profit and loss statement, and other internal managements reports as needed. - Responsible for balance sheet reconciliations for all accounts (either preparing or reviewing / approving where applicable), including full ownership to ensure accuracy of data. - Liaise with (including coaching / training) the Group Accounts Payable and Group Transactional Accounting Teams to ensure accuracy of transactions posted to ledgers under the remit of this position. - Reviewing and approving transactions posted by the Group Transactional Team. - Responsible for customer invoicing and managing collections for certain entities within Group. - Preparation and review of cost centre allocations for revenue and expenses; - Liaise with external Auditors in relation to the annual audit and half year review; - Assist with the preparation and lodgement of local statutory direct and indirect taxation requirements, including GST/VAT returns and income tax returns. - Liaise with external Banking contacts where required. - Assist with the preparation of Annual and Half-Yearly financial reporting. - Assist with cash flow forecasting and reporting. - Provide support to Divisional managers in relation to financial queries or requests. - Assist with process improvement and system enhancement initiatives; - Ad hoc tasks as directed by the Group Finance Manager, Director, Accounting and Financial Reporting or Vice President, Finance.    Required Knowledge, Skills and Abilities - Ability to work in a fast-paced, deadline-driven environment with focus on meeting deliverables and delivering a top-quality product. - Be someone that takes ownership of their work and delivers it on-time, every-time. - Is adaptable – ability to work independently and think for themselves, whilst all the same time, being a willing participant in team collaboration. - Be someone who takes initiative and is willing to take the role beyond the job description and take steps to achieve efficiency gains, in terms of ways to do things faster and smarter. - Able to respond quickly and positively to new or changed initiatives. - Excellent interpersonal communication skills, including active listening. - Ability to work effectively in a virtual environment. - Flexible, independent, calm and self-motivated. - Possess lateral thinking and problem-solving ability. - High levels of humility and emotional intelligence.    Qualifications and Experience - Degree in Accountancy, Business, Commerce or related field. - CPA qualified or equivalent. - 6+ years financial accounting experience. - Experience using large ERP Systems (Workday advantageous). - Intermediate proficiency in Microsoft Excel. - Basic to intermediate proficiency in Microsoft Word and Microsoft Outlook. - Excellent English – both in terms of written and verbal communication. - Excellent attention to detail, ability to prioritise and consistently meet deadlines.   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    

Position Summary Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements. These positions will support various project work for programs under the incubator team.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned    Required Knowledge, Skills and Abilities - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others. - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Must be a higher-level Project Manager with experience leading projects and managing multiple teams   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    

Quality Assurance Specialist   THIS POSITION IS A 1 YEAR FIXED TERM CONTRACT (with Benefits)   Opportunity Overview: Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 800,000 skilled contractors, Appen partners with technology, automotive and eCommerce companies -  as well as governments worldwide -  to help them develop, enhance and use products that rely on natural languages and machine learning.   Position Summary: Appen’s Quality Assurance Specialists assist Appen’s client stakeholders in driving project performance, by providing task support focused on reviewing content, improving data quality, managing rater quality, identifying trends, and escalating issues to project stakeholders and engineers. Excellent communication skills, demonstrated flexibility, agility and adaptability to constant changing program needs are essential in this role. This role is based in our client’s office in the Menlo Park-Sunnyvale area.   Goals and Purpose of the Content Review Specialist position: - Supporting project stakeholders by reviewing and annotating data with excellent attention to detail. - Improving overall program quality and delivery by communicating effectively with product and project stakeholders, engineers, and vendors as needed. - Help test hypotheses and generate high quality feedback.   Position Responsibilities: - This position is expected to be subject matter experts at all program guidelines. - Deliver consistent high-quality content review. - Review and annotate data with excellent attention to detail. - Identify and communicate data trends, based on project guidelines. - Assist project stakeholders by creating, editing and reviewing project guidelines. - Assist in creating or compiling examples for training sets or guidelines. - Basic tool testing. Summarize findings for external departments, assist with resolving issues as needed. - Hypothesis testing - review samples within an undefined task and extract information based on common sense. Provide feedback and provide insights into data. - Review accuracy of weekly roster quizzes and other clarification materials to ensure alignment with guidelines. - Provide information and feedback about specific nuances due to differences in languages. - Support other teams with hypothesis testing, as needed; help define certain labels and definitions that they are trying to test and provide the ground truth. - Attend meetings as scheduled.   Position Requirements: - Currently residing in the greater SF Bay area with ability to commute to Menlo Park - Familiarity and regular use of social media platforms - 1-2 years of experience as a QA, data annotator, judge, rater, content reviewer or similar field. - Demonstrated organizational and time-management skills and attention to detail; be able to perform tasks in defined timeframes, accurately.Excellent written and verbal communication skills - Very strong attention to detail - Excellent technical skills. - Desired: Bilingual fluency in Arabic, Danish, Dutch, German, Indonesian, Italian, Portuguese, Spanish or Vietnamese.        

PROGRAM MANAGERAbout Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally. At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up. Position Summary The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.   Responsibilities   The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exhibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    

Responsibilities - The main task involves transcribing or typing the exact text or word from an audio recording.  Required Knowledge, Skills and Abilities - At least 2 yrs in College - Preferably who work or education experience in a language-related field such as Journalism, Editing, Literature, Linguistics, Communication, etc. - Can navigate computer - Excellent listening skills - Fluent English Communication Skills (both written and verbal) - Experience in Transcribing, BPO US Account, Online Sales, Online Teaching, English Tutor is an advantage - Must have an available device that can be used for work - Typing speed of atleast 40 wpm - Open for seasonal or short-term work - Temporary work-from-home and will work onsite once quarantine is lifted If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  

Product Manager    Job Summary: Appen provides high-quality AI training data solutions and has over 20 years of expertise in delivering training data for thousands of projects globally to give you the confidence to deploy your world-class AI programs at scale. For this role, you will own and drive the data analytic platform that empower business stakeholders to access data from a single source of truth and create business analytics reports. You will be responsible for the roadmap strategy and execution by collaborating with internal business owners to understand business problems and working closely with engineering to deliver data solutions.   Key responsibility: - Work with internal customers to acquire a deep understanding of their data needs to solve their business problems and translate them into requirements. - Define product strategy and roadmap to support data and business analytics reporting needs to increase internal efficiency. - Partner with a program manager to define a business process to migrate existing SQL tools to a new visualization tool and consolidate duplicate SQL queries and retrieve data from the new data warehouse. - Partner with data engineering to define and build data models and enterprise data warehouse infrastructure and governance features to provide data access and security. - Work with business stakeholders to gather data and business reporting requirements and write user stories and use cases. - Prioritize features and development efforts based on a thorough understanding of customer and business needs and company strategy. - Partner with internal business owners to define metrics that can measure the success of deliverables. Qualification: - Bachelor's degree in Business Analytics, Computer Science, Engineering, or equivalent - 5+ years of product management experience for enterprise SaaS platform - 2+ years of experience in machine learning applications. - 2+ years of experience in data analytics, data visualization, and dashboard/reporting - Deep understanding of data modeling, data pipeline, and reporting system - Experience with data architecture driven by business requirements - Experience in designing and building data platform, ETL, data prep features and performance tuning. - Ability to perform hands-on data analysis, including querying your data - Experience with data visualization and analytics platforms like Excel reporting, Power BI, Mode Analytics, etc. - Ability to drive results through influence and problem-solving aptitude. - Ability to execute and manage expectations across various functional teams.        

Responsibilities - The main task involves translating words or text from one language into another.  Required Knowledge, Skills and Abilities - At least 2 years in College - Can navigate computer - Fluent English Communication Skills (both written and verbal) - Native Speaker of Tagalog language - Experience in Translation - Experience in Translating English to Tagalog language is an advantage - Must have an available device that can be used for work - Open for seasonal or short-term work - Temporary work-from-home and will work onsite once quarantine is lifted If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  

 Required Knowledge, Skills and Abilities - At least 2 yrs in College - Experience with Copywriting - Content Writing or any similar work experience - Experience with Video Editing, Photoshop and SEO - Fluent in English and Tagalog - Understanding of Cebuano is a plus - Must have an available devie that can be used for work - Open for seasonal or short-term work - Temporary work-from-home and will work onsite once quarantine is lifted If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  

Responsibilities - The main task involves transcribing or typing the exact text or word from an audio recording.  Required Knowledge, Skills and Abilities - At least 2 yrs in College - Preferably who work or education experience in a language-related field such as Journalism, Editing, Literature, Linguistics, Communication, etc. - Can navigate computer - Excellent listening skills - Fluent English Communication Skills (both written and verbal) - Experience in Transcribing is an advantage - Experience in BPO US Account, Online Sales, Online Teaching, English Tutor is an advantage - Must be willing to work within Imus, Cavite - Open for seasonal or short-term work If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  

Responsibilities - Job that entails placing a bounding box or a demarcation line around a specified object, which at times might require identifying the marked object based on a pre-defined criteria in some cases, there will be a requirement to sequentially arrange the marked objects relative to distance (from the viewer)    Required Knowledge, Skills and Abilities - At least High School graduate or any computer related course - Can navigate computer - Photoshop, video editing, Autocad skills, spatial aptitude, analytical skills, keen attention to details is an advantage - Experience in annotation, graphic designing and Autocad is a plus - Must be willing to work within Imus, Cavite - Open for seasonal or short-term work   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    

Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   - Position Summary Due to the growth of our business, we are looking for enthusiastic, reliable and talented staff to join our friendly team in Exeter, where you will be required: - To accurately complete all forms of transcription, summarization, and annotation from audio, video, text, and other forms of data and produce typed copy statements of evidence. - To edit audio recordings precisely and efficiently by removing unsuitable sections following stringent guidelines to provide audio files for the transcription phase. Within some projects, you must follow formatting specifications, ensuring correct layout and format of documents to comply with the project requirements. - To work on multiple projects with different specifications and requirements will require flexibility and adaptability. - Some of the data will have an emotional and significantly sensitive nature, and confidentiality is paramount at all times. - Working collaboratively with team members and colleagues, you must change priorities to accommodate urgent work and deliver the services efficiently, effectively, and flexibly.     - Required Knowledge, Skills and Abilities - Excellent keyboard skills – minimum typing speed 65 wpm (touch typist – audio and copy typing skills essential). - Passionate about language. - Excellent use of punctuation and high levels of English language proficiency. - The ability to understand and interpret accents and dialects of a multi-cultural society. - High level of attention to detail. - Ability to work under pressure and to deadlines whilst efficiently managing a quality transcript output. - Have confidence in quickly learning new programs and systems. - Excellent hearing and listening skills. - Common sense and broad general knowledge and vocabulary. - Good character and have been awarded security clearance to the level of DBS or SC, the cost of which will be covered by the Company’s clients. - Flexible and adaptable with a can-do approach. - Communicate positively at all levels, both internally and externally.   - Qualifications and Experience - Be a fast typist – minimum typing speed 65 wpm (touch typist – audio and copy typing skills essential) with high-level attention to detail. - Can work under pressure and to deadlines whilst efficiently managing a quality transcript output. - Hold high levels of English language proficiency and understand and interpret accents and dialects of a multi-cultural society. - Have excellent hearing and listening skills to communicate positively and work collaboratively at all levels, both internally and externally. - Be confident and flexible in the use of IT system - Ability to protect the confidentiality and always maintain discretion. - Interpersonal Skills in alignment with our Company values: Performance; Honesty; Grit; Humility - Security clearance required before commencement.   - Application process - Upon completed registration, shortlisted candidates must take an English language and typing speed test to be given by the recruitment team.     If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

QA AUTOMATION ENGINEER/SDET   Location:  First Consideration will go to Local San Francisco Bay Area candidates first   About the Role We are looking for a white box QA Automation Engineer who has a strong hands-on experience in extending and optimize existing framework for stress & performance, service/integration testing on a complex Web Application. You will be working with the backend development engineer team and DevOps team to build code and provide insight into the performance, scalability customer usage and failure analysis, generate test data, and simulations. You will be navigating the codebase/API, identify weak spots and constantly design better and creative ways to break software and identify potential problems. Some organizations refer to this a Software Development Engineer in Test (SDET) or QA Automation Engineer.   Primary Responsibilities · Work closely with DevOps team to support multiple test environments upgrade and maintenance. · Work closely with architects, developers and QA Engineers to design, build, extend and execute Performance test. Generate and analysis test results to improve scalability of the product. · Understanding the flow of code and how it interacts with different components. · Reproduce, debug and finding root cause of existing performance product issues. · Identify weak spots and potential problems. Constantly design better and creative ways to break software. · Continuously improve the existing automation, speed, quality, and automate repeated tasks. · Work with engineers and QA team to create testing tools and debug automation failures.   Skills & Experience · 3-5 years of hands-on experience in design and build various API testing framework and/or End-to-End automation framework by using Python. · Expertise using tools to build and optimize frameworks, such as Lucas, Grafana and PyTest. · 1-2 year working experience on AWS Cloud Computing, Jenkins, Docker, and Kubernetes, SDLC, CICD pipeline. · 1-2 year working experience with relational database technologies such as PostgreSQL. · 2-3 year experience working with service-oriented architectures. · 1-2 years working knowledge with Kafka. · Knowledge of test methodologies, working experience writing excellent test plans and test reports. · Proactive, have passion in testing, love challenges, quick learner, detail oriented, analytical, problem solver with “get the work done” attitude. · Minimum BS degree in Computer Science or a related technical field.

  Customer Success Manager   Position Summary The Customer Success Manager (CSM) is responsible for managing a $3-5M book of business, achieving high customer retention rates within that customer base, and ensuring that an environment for revenue expansion is possible. In addition, the CSM must align multiple internal functions and work across levels and functions within our enterprise customers to maximize the value that Appen delivers. Responsibilities - Accelerate customer platform adoption during the onboarding phase by driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas. - Ensuring proper internal alignment and customer communication to keep all deliverables on track. - Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI. - Driving high utilization of customer’s subscription. - Driving the customer’s business transformation and operational excellence. - Being the customer’s trusted advisor and advocate within Appen. - Collaborating and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics. - Grow product use within our customer base by understanding and clearly communicating customer use cases, goals, business needs and opportunities to both our product and sales teams. - Building strategic relationship across the enterprise organizations we serve. - Arming Product with customer stories to accelerate product adoption and improve and expand product functionality to ensure immediate customer needs are consistently met and future goals aligned. - Working with Sales to identify new use cases and support their efforts to expand usage within and across enterprises. - Establish a repeatable and scalable engagement model for our Enterprise customer base by creating and driving process standardization and improvement within the CSM team Required Knowledge, Skills and Abilities - Prior experience managing a portfolio of customers with total annual recurring revenue between $1 and $5 Million (i.e., ARR). - Strong leadership skills to advocate cross functionally on behalf of customers. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL. - A true passion for customers and for Customer Success with the ability to build strong relationships. - Truly enjoys a dynamic environment where every day is different, and each challenge is different. - Can juggle multiple, very different tasks – an advanced customer wanting to leverage deep functionality today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each client may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to our success. - Experience managing customers both large and small and knowing how and why to manage them differently. Qualifications and Experience - Bachelor's degree or equivalent work experience. - Willingness to travel and meet customers up to 15% of the time (post-COVID). - 3-5 years in a customer-facing role (CSM, Account Management, Sales) preferably at a SaaS company. About Appen Appen is a Human-in-the-Loop AI solution for data science and machine learning teams. Our industry leading, AI-assisted data annotation platform trains, tests, and tunes machine learning models to make AI work in the real world.  Appen’s technology and expertise supports a wide range of use cases that gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.