-
Project Manager – Linguistic Project
Location: Chatswood, Sydney
Permanent Position
About Appen
Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.
Position Summary
Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The key accountability is delivering key performance metrics (throughput, quality and budget) for assigned projects. The PM works collaboratively with an Appen team to meet all client and project requirements.
Responsibilities
The role includes but is not limited to the following duties and responsibilities:
- Delivery to project objectives within project scope, timeline and budget
- Develop and execute delivery and quality management plans to support a project end-to-end
- Coordinate technical activities and aspects of the projects
- Drive continuous project improvements and efficiencies
- Deliver required performance metrics and KPI at or exceeding expectations
- Coordinate between project team members in a matrix environment
- Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships
- Communicate, with all stakeholders, in a timely, clear and concise manner
- Manage risks and issues and undertake recovery actions as necessary
- Prepare and implement project plans, prepare reports and project-related materials
- Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans
- Provide regular project status reporting and in-depth analysis when required
- Participate in the training and mentoring of new and existing Appen staff
- Adapt to changing project needs and expectations
- Participate in program improvements, initiatives, and committee work as assigned
Qualifications and Experience
- Degree in linguistics, computational linguistics or language studies
- 2 to 5 years of project management experience in a a technology-oriented or services organization.
- Client facing or relationship management experience
- Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion
- Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change
- Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues
- Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills
- Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.
- Driven to focus on quality and service delivery
- Demonstrated time management and organizational skills with attention to details
- Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning
- Excellent analytical skills including ability to proactively identify problems, gather information and set course of action
- Demonstrated understanding and appreciation for a global marketplace and workforce.
- Innovative thinker who drives the development and implementation of new ideas
- Displays a high level of business acumen
- PMP and Prince 2 certifications are desirable
- Advanced Excel skills
- Proficient in English. Excellent oral and written communication skills.
- Bi-lingual in a second language and Familiarity with a range of Natural Language Processing technologies are a bonus
- Solid understanding of linguistic concepts and terminology
- Exposure to data management
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
Overview
Appen collects and labels data used to build and continuously improve the world’s most innovative artificial intelligence systems. With expertise in more than 180 languages, a global crowd of over 1 million skilled contractors, and the industry’s most advanced annotation platform, Appen works with leading companies and governments worldwide.
We're looking for an experienced linguist to lead teams of annotators and help process language data for query understanding technologies.
You are the right candidate if you know that language data is the underpinning of all current language technologies. You love practical language analysis as well as theoretical. You're quick to learn and implement new label sets. You are a native-level speaker of the required language.
Start date: January 2020
Duration: 40 hrs weekly through the calendar year
Benefits: available based on role location
Successful candidates must be able to work full-time at client sites in one of the following areas: the San Francisco Bay area, or the Seattle/Redmond area. This position will begin remotely, then will move on-site to the client’s offices.
Key Responsibilities:
- Provide language-specific expertise to client researchers, engineers, and linguists
- Execute project plans in consultation with the Project Manager
- Evaluate, update, and distribute annotation guidelines as dictated by data quality goals
- Field annotator questions
- Evaluate the proficiency of annotators and address deficiencies
- Monitor data acquisition and curation
- Develop gold data in consultation with the client
- Handle personnel issues
Qualifications:
- Advanced degree in Linguistics, Speech Science, or related field
- Experience annotating data with linguistic, syntactic, semantic, pragmatic, phonetic, phonological, and prosodic information
- Strong professional English skills
- Native-level proficiency in at least one other language
- Collaborative and solution-oriented attitude
- Ability to adapt to changing requirements, priorities, and revisions
- Strong attention to detail
- Clear communication style
- Strong professional English skills
Preferred Qualifications:
- Native level proficiency in one of the following languages: Arabic, Burmese, Japanese, Korean, Mandarin, Thai
- Industry experience
- Project management experience
- Experience with basic programming techniques and familiarity with languages such as Java, Python, PHP, Perl, and C#
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
We are looking for a Transcriber to work on a casual basis on our Chatswood office. The successful candidate will supervise a Japanese transcription project. Key task is listening to recorded speech in comfortable secure office environment and transcribing data in line with guidelines to be provided on online transcription platform.
Project Details:
Hours required for the task: 25-35 hours per week
Task duration in weeks: 12-20 weeks
Detailed Task
- Users will listen to several audio clips about 3-15 minutes long and are tasked to transcribe and annotate the entire audio. The candidate will be working with a team of in-house transcribers, monitoring their throughput and assisting with quality control.
Requirements
- Native speaker of Japanese language
- Available to work or travel to Chatswood, NSW
- Experience in transcription would be highly advantageous, but is not essential as full training is provided
- Ability to type at least 30 words per minute or above
- Proficient in the use of Microsoft Word/Google Docs
- Have an eye for detail and accuracy and able to research and verify information contained within the audio
- Able to pass required security clearance
- Able to start ASAP
Upon completed registration, candidates who passed initial screening will be contacted to take the qualification test and pass.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
We are looking for a Transcriber to work on a casual basis on our Chatswood office. The successful candidate will supervise an Italian transcription project. Key task is listening to recorded speech in comfortable secure office environment and transcribing data in line with guidelines to be provided on online transcription platform.
Project Details:
Hours required for the task: 25-35 hours per week
Task duration in weeks: 12-20 weeks
Detailed Task
- Users will listen to several audio clips about 3-15 minutes long and are tasked to transcribe and annotate the entire audio. The candidate will be working with a team of in-house transcribers, monitoring their throughput and assisting with quality control.
Requirements
- Native speaker of Italian language
- Available to work or travel to Chatswood, NSW
- Experience in transcription would be highly advantageous, but is not essential as full training is provided
- Ability to type at least 30 words per minute or above
- Proficient in the use of Microsoft Word/Google Docs
- Have an eye for detail and accuracy and able to research and verify information contained within the audio
- Able to pass required security clearance
- Able to start ASAP
Upon completed registration, candidates who passed initial screening will be contacted to take the qualification test and pass.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
We are looking for a Transcriber to work on a casual basis on our Chatswood office. The successful candidate will supervise a Spanish-Argentina transcription project. Key task is listening to recorded speech in comfortable secure office environment and transcribing data in line with guidelines to be provided on online transcription platform.
Project Details:
Hours required for the task: 25-35 hours per week
Task duration in weeks: 12-20 weeks
Detailed Task
- Users will listen to several audio clips about 3-15 minutes long and are tasked to transcribe and annotate the entire audio. The candidate will be working with a team of in-house transcribers, monitoring their throughput and assisting with quality control.
Requirements
- Native speaker of Spanish-Argentina language
- Available to work or travel to Chatswood, NSW
- Experience in transcription would be highly advantageous, but is not essential as full training is provided
- Ability to type at least 30 words per minute or above
- Proficient in the use of Microsoft Word/Google Docs
- Have an eye for detail and accuracy and able to research and verify information contained within the audio
- Able to pass required security clearance
- Able to start ASAP
Upon completed registration, candidates who passed initial screening will be contacted to take the qualification test and pass.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
We are looking for a Transcriber to work on a casual basis on our Chatswood office. The successful candidate will supervise an English-Australia transcription project. Key task is listening to recorded speech in comfortable secure office environment and transcribing data in line with guidelines to be provided on online transcription platform.
Project Details:
Hours required for the task: 25-35 hours per week
Task duration in weeks: 12-20 weeks
Detailed Task
- Users will listen to several audio clips about 3-15 minutes long and are tasked to transcribe and annotate the entire audio. The candidate will be working with a team of in-house transcribers, monitoring their throughput and assisting with quality control.
Requirements
- Native speaker of English-Australia language
- Available to work or travel to Chatswood, NSW
- Experience in transcription would be highly advantageous, but is not essential as full training is provided
- Ability to type at least 30 words per minute or above
- Proficient in the use of Microsoft Word/Google Docs
- Have an eye for detail and accuracy and able to research and verify information contained within the audio
- Able to pass required security clearance
- Able to start ASAP
Upon completed registration, candidates who passed initial screening will be contacted to take the qualification test and pass.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
We are looking for a Transcription Supervisor to work on a casual basis on our Chatswood office. The successful candidate will supervise a Japanese transcription project, working with a team of in-office transcribers, monitoring their throughput and assisting with quality control under secure environment.
- Training: Translation, localization and adaptation of transcription guidelines and other project-specific training materials
- Recruitment: Screening and recruiting new transcribers depending on project needs and/or to increase resource availability
- Crowd management: Communication with transcribers; support and address to all their project inquiries Project management: Tracking and meeting project deliverables such as expected transcription throughput hours and minimum quality standards defined for the project
- Quality management: Regular communication t with quality checkers to ensure their work reflects the company and project standards
Detailed Task
- Users will listen to several audio clips about 3-15 minutes long and are tasked to transcribe and annotate the entire audio. The candidate will be working with a team of in-house transcribers, monitoring their throughput and assisting with quality control.
Requirements
- Must be a native speaker of Japanese
- Native or bilingual spoken and written fluency
- Excellent working knowledge of English
- Efficiency and attention to detail
- Good computer and typing skills
- Must have intermediate skills in Microsoft Office (including Excel) and Google sheets
Preferred Skills
- Project management skills/experience is preferred but not mandatory
- Translation or other language work experience
- Knowledge of the local popular culture in the target language
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
We are looking for a Transcription Supervisor to work on a casual basis on our Chatswood office. The successful candidate will supervise an Australian English transcription project, working with a team of in-office transcribers, monitoring their throughput and assisting with quality control under secure environment.
- Training: Translation, localization and adaptation of transcription guidelines and other project-specific training materials
- Recruitment: Screening and recruiting new transcribers depending on project needs and/or to increase resource availability
- Crowd management: Communication with transcribers; support and address to all their project inquiries Project management: Tracking and meeting project deliverables such as expected transcription throughput hours and minimum quality standards defined for the project
- Quality management: Regular communication t with quality checkers to ensure their work reflects the company and project standards
Detailed Task
- Users will listen to several audio clips about 3-15 minutes long and are tasked to transcribe and annotate the entire audio. The candidate will be working with a team of in-house transcribers, monitoring their throughput and assisting with quality control.
Requirements
- Must be a native speaker of Australian English
- Native or bilingual spoken and written fluency
- Excellent working knowledge of English
- Efficiency and attention to detail
- Good computer and typing skills
- Must have intermediate skills in Microsoft Office (including Excel) and Google sheets
Preferred Skills
- Project management skills/experience is preferred but not mandatory
- Translation or other language work experience
- Knowledge of the local popular culture in the target language
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
We are looking for a Transcription Supervisor to work on a casual basis on our Chatswood office. The successful candidate will supervise an Italian transcription project, working with a team of in-office transcribers, monitoring their throughput and assisting with quality control under secure environment.
- Training: Translation, localization and adaptation of transcription guidelines and other project-specific training materials
- Recruitment: Screening and recruiting new transcribers depending on project needs and/or to increase resource availability
- Crowd management: Communication with transcribers; support and address to all their project inquiries Project management: Tracking and meeting project deliverables such as expected transcription throughput hours and minimum quality standards defined for the project
- Quality management: Regular communication t with quality checkers to ensure their work reflects the company and project standards
Detailed Task
- Users will listen to several audio clips about 3-15 minutes long and are tasked to transcribe and annotate the entire audio. The candidate will be working with a team of in-house transcribers, monitoring their throughput and assisting with quality control.
Requirements
- Must be a native speaker of Italian
- Native or bilingual spoken and written fluency
- Excellent working knowledge of English
- Efficiency and attention to detail
- Good computer and typing skills
- Must have intermediate skills in Microsoft Office (including Excel) and Google sheets
Preferred Skills
- Project management skills/experience is preferred but not mandatory
- Translation or other language work experience
- Knowledge of the local popular culture in the target language
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
We are looking for a Transcription Supervisor to work on a casual basis on our Chatswood office. The successful candidate will supervise a Spanish-Argentina transcription project, working with a team of in-office transcribers, monitoring their throughput and assisting with quality control under secure environment.
- Training: Translation, localization and adaptation of transcription guidelines and other project-specific training materials
- Recruitment: Screening and recruiting new transcribers depending on project needs and/or to increase resource availability
- Crowd management: Communication with transcribers; support and address to all their project inquiries Project management: Tracking and meeting project deliverables such as expected transcription throughput hours and minimum quality standards defined for the project
- Quality management: Regular communication t with quality checkers to ensure their work reflects the company and project standards
Detailed Task
- Users will listen to several audio clips about 3-15 minutes long and are tasked to transcribe and annotate the entire audio. The candidate will be working with a team of in-house transcribers, monitoring their throughput and assisting with quality control.
Requirements
- Must be a native speaker of Spanish-Argentina
- Native or bilingual spoken and written fluency
- Excellent working knowledge of English
- Efficiency and attention to detail
- Good computer and typing skills
- Must have intermediate skills in Microsoft Office (including Excel) and Google sheets
Preferred Skills
- Project management skills/experience is preferred but not mandatory
- Translation or other language work experience
- Knowledge of the local popular culture in the target language
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
About the Role
As an Account Executive at Appen, you will use your consultative selling skills to build long-standing relationships with prospective customers and decision-makers ranging from Data Scientists to Chief Data Officers. You will generate business by selling our services and platform into new accounts and then expanding within those accounts. Our ideal candidate is a results-oriented, performance-driven individual who enjoys working as part of a fast-paced environment and team.
Be part of our growth engine. To do that, you will need to dig deeper into customers' business requirements and share exactly how we can help each customer transform their messy incomplete data into high quality rich, clean data with the Figure Eight platform.
A successful Account Executive exhibits the following traits:
- Proven track record of over-achieving quota through new logo acquisition.
- Genuine curiosity about our customer - what are they trying to accomplish? What is preventing them from doing so?
- Intrinsic drive to be successful. We need people who will take initiative to “figure it out” and take ownership to be successful in the role.
- Clear, succinct communicator. The best technical salespeople communicate points clearly and succinctly, with an economy of words. They focus on using the vocabulary of their customer to help that prospect envision using and getting value from the product.
- Team-oriented, collaborative nature: Everyone needs to pull for each other, share best practices, and take on team projects to make the entire organization better.
Skills and Experience Needed:
- Minimum of 3 years of proven experience selling enterprise software solutions.
- Consistently exceeded $1M annual quotas
- Experience working in a high growth environment
- Experience selling an analytical or technical product to a technical audience
- Skilled at negotiating business terms with line-of-business, procurement and contract teams, senior management and/or C-level executives
- Proven ability in managing complex, enterprise sales cycles from start to finish, from business champion to the C-level decision-makers, and with a track record of successful revenue attainment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
Title
Linguist Annotator (English [AU, IN, NZ, UK, US], Spanish [ES, LA, US], French [CA, FR], Hindi, Italian, German
Linguist Annotator (English [AU,IN,NZ,UK,US], Spanish [ES,LA,US], French [CA,FR], Hindi, Italian, German)
Overview
Appen is looking for linguists to annotate and/or transcribe data for our client’s Natural Language Processing systems. We have an urgent need for annotators who can work onsite at the client’s facilities, up to 5 annotators per language. The project is expected to continue through the 2020 calendar year.
We are currently hiring native speakers of English, Spanish, and French. We expect to hire annotators who are native speakers of Hindi, Italian, and German later in 2020, but applications for all roles are welcome now.
You are the right candidate if you love practical language analysis as well as theoretical, you're quick to learn new label sets, and you're willing and able to spend several hours per day focusing on your task with consistent results. You must also be a native-level speaker of one of the required languages.
Work location: at client sites in the San Francisco Bay area, the Seattle/Redmond area, or the greater London area
Hours: 40 weekly
Project duration: 2020 calendar year
Benefits: available based on role location
Duties:
- Annotate text data with linguistic information or phonetically transcribe audio data (depending on assignment)
- Implement annotation/transcription conventions and guidelines with accuracy and consistency
- Communicate with other linguists about effective annotation/transcription strategies
- Contribute to the improvement of tools and processes by raising issues and suggesting improvements
- Understand and adapt to changing requirements
Qualifications:
- Bachelor's degree in Linguistics, Computational Linguistics, Language Technologies, or related field
- Interest in practical as well as theoretical linguistics, especially phonetics, syntax, semantics, and pragmatics
- Facility with computers and software applications
- Ability to adapt to changing requirements, priorities, and revisions
- Cooperative, solution-oriented attitude
- Eagerness to learn new skills and work quickly
- Enthusiasm for detail work
- Ability to focus for significant portions of the work day
- Strong problem-solving and analytical skills
- Ability to speak, read, and write English in a professional setting
- Native speaker of one of the required languages
Preferred Qualifications:
- Advanced degree and/or industry experience
- Annotation experience
- Experience with ontologies and label sets or phonetic transcription systems (depending on assignment)
- Experience working with remote colleagues
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
Project Manager – Linguistics
Overview
Appen collects and labels data used to build and continuously improve the world’s most innovative artificial intelligence systems. With expertise in more than 180 languages, a global crowd of over 1 million skilled contractors, and the industry’s most advanced annotation platform, Appen works with leading companies and governments worldwide.
We're looking for experienced linguists to support our client’s development of NLP and conversational understanding technologies. You are the right candidate if you know that language data is the underpinning of all current language technologies. You love practical language analysis as well as theoretical. You're quick to learn new processes and respond quickly to changing client needs. You enjoy setting goals and tracking progress.
Start date: January 2020
Duration: 40 hrs weekly through the calendar year
Benefits: available based on role location
Successful candidates must be able to work full-time at client sites in one of the following locations: the San Francisco Bay area, the Seattle/Redmond area, or the greater London area.
General Responsibilities:
- Supports and manages Linguist Leads and their teams in the production of high-quality data
- Collaborates with the client on best practices for the collection and processing of data
- Oversees quality control and data delivery
- Ensures effective and efficient project execution
- Acts as the main contact for the client on all aspects of project execution
Specific Duties:
- Set goals for Linguist Leads on annotation projects in conjunction with the client
- Provide data management expertise to client researchers, engineers, and linguists
- Understand client tools for data annotation, data storage, and quality evaluation
- Train Linguist Leads on the use of tools and best practices
- Design pilot studies to determine the efficacy of new label sets and annotation conventions
- Decide on quality standards and metrics in consultation with the client
- Provide regular reports to the Program Manager on delivery against project goals
- Guide Linguist Leads in their duties and evaluate their progress
Qualifications:
- Advanced degree in Linguistics, Computational Linguistics, Language Technologies, or related field
- Strong background in project management
- Experience in statistical analysis and experimental design
- Collaborative and solution-oriented attitude
- Eagerness to learn new skills and adapt to a changing environment
- Strong problem solving and analytical skills
- Interest and experience in various areas of linguistics, including pragmatics, semantics, syntax, morphology, phonology, phonetics, discourse analysis, sociolinguistics, psycholinguistics, and field work
- Strong professional English skills
Preferred Qualifications:
- Fluency in two or more natural languages
- Experience with basic programming techniques and familiarity with languages such as Java, Python, PHP, Perl, and C#
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
Title
Linguist Lead (English [AU, IN, NZ, UK, US], Spanish [ES, LA, US], French [CA, FR], Hindi, Italian, German
Linguist Lead (English [AU,IN,NZ,UK,US], Spanish [ES,LA,US], French [CA,FR], Hindi, Italian, German)
Overview
Appen collects and labels data used to build and continuously improve the world’s most innovative artificial intelligence systems. With expertise in more than 180 languages, a global crowd of over 1 million skilled contractors, and the industry’s most advanced annotation platform, Appen works with leading companies and governments worldwide.
We're looking for experienced linguists to lead teams of annotators and help process language data for conversational understanding technologies.
You are the right candidate if you know that language data is the underpinning of all current language technologies. You love practical language analysis as well as theoretical. You're quick to learn and implement new label sets. You are a native-level speaker of the required language.
Start date: January 2020
Duration: 40 hrs weekly through the calendar year
Benefits: available based on role location
Successful candidates must be able to work full-time at client sites in one of the following areas: the San Francisco Bay area, the Seattle/Redmond area, or the greater London area. Onsite periods will last three to six weeks per client needs; otherwise, work can be performed remotely.
Key Responsibilities:
- Provide language-specific expertise to client researchers, engineers, and linguists
- Execute project plans in consultation with the Project Manager
- Evaluate, update, and distribute annotation guidelines as dictated by data quality goals
- Field annotator questions
- Evaluate the proficiency of annotators and address deficiencies
- Monitor data acquisition and curation
- Develop gold data in consultation with the client
- Handle personnel issues
Qualifications:
- Advanced degree in Linguistics, Speech Science, or related field
- Experience annotating data with linguistic, syntactic, semantic, pragmatic, phonetic, phonological, and prosodic information
- Native-level proficiency in the target language
- Collaborative and solution-oriented attitude
- Ability to adapt to changing requirements, priorities, and revisions
- Strong attention to detail
- Clear communication style
- Strong professional English skills
Preferred Qualifications:
- Industry experience
- Project management experience
- Fluency in three or more natural languages
- Experience with basic programming techniques and familiarity with languages such as Java, Python, PHP, Perl, and C#
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
About Appen
Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.
About the Role - Transcription Supervisor
A Transcription Supervisor is responsible for supervising a team of transcribers working online (remotely) in many different languages.
The main responsibilities are:
- Quality assurance: Ensure the transcribers are following guidelines and work with a language consultant to identify poor performers or issues affecting the team
- Crowd management: Communicate with the transcribers, providing updates on their progress, and responding to questions
- Meet production targets: Monitor and report on progress and take steps to increase production when needed
Required Knowledge, Skills and Abilities:
- Attention to detail
- Excellent communication skills (especially written English)
- Intermediate skill with Microsoft Office (including Excel) and Google sheets
Preferred Knowledge, Skills and Abilities:
- University degree
- Experience in a language-related field such as translation
- Experience with project management
- Experience working with people of diverse backgrounds
About the Position
This is a casual position for up to 6 months. We expect the role will keep you busy full-time during office hours, Monday to Friday at our Chatswood office.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
At Appen, we work with 8 out of the top 10 global technology companies in the world to improve and optimize their products for users worldwide, including social media platforms, search engines, voice recognition systems, and eCommerce sites. The world of tech is moving fast, and since our founding in 1996 we rose to the challenge by becoming a publicly listed company and by building an international team that works in over 130 countries and in more than 180 languages.
Position Title:
Sr. Director, Data Collection
Location:
Wuxi or Shanghai
Position Overview:
The Data Collection Leader is accountable for the performance of the team and its Managers, and the financial and strategic success of the business, providing key leadership and direction to the team.
He/she leads project managers, specialists and delivery team to advises the Sales and Presales teams on task scope; develops technical solutions; and plans and deliver to the required service levels.
Position Responsibilities:
- Maintain oversight of key portfolio financials and project/task performance metrics;
- Identify and monitor portfolio level risks, issues, and dependencies, and support appropriate risk mitigation and management methods;
- Be a key sponsor for work tool and other technical developments required for the efficient and effective execution of specialized tasks;
- Collaborate with Sales team to engage China customers to promote our data collection capability & expertise and create demand opportunities;
- Fully understand customer and market requirement on data collection and able to translate to delivery execution;
- Having experience in large project delivery and able to manage the cost, timing and quality effectively;
- Build, lead and manage effectively a diverse workforce team globally to meet the delivery targets;
- Have reliable channels and resources network in order to deliver the project;
- Liaise with Sales, Marketing, Recruitment and execution and delivery teams to highlight strategic risks and opportunities. Maintain a strong resourcing pipeline to ensure appropriate staffing levels at all times;
- Ensure methods, practices, techniques, processes, etc. are regularly maintained and updated, in line with best practice;
- Fully understand the legal environment and make sure all deliveries are legally complied;
- In consultation with Managers, support career development and succession planning within the team.
Position Requirements:
- Bachelor degree or above in a relevant area of specialization, or equivalent experience;
- Have strong customer and market insight in data collection, both image and language;
- Rich experience in getting valid data both image and language across the globe including Asia, Europe, Americas and Africa;
- Over 5 years’ management, Project Management or equivalent experience in leading a team of 50+ people;
- Global mindset, strong cross-cultural communication and collaboration
- Ability to effectively prioritize and execute tasks in a high-pressure and constantly changing environment;
- Fluent English;
- Startup spirit; strategic, drive for result
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
Overview
Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.
Position Summary
Associate Data Collection Specialist is responsible for executing data collection projects using Appen’s data collection systems, software and equipment. Associate Data Collection Specialist customises participant instructions based on project-specific needs, assigns tasks to participants, communicates with participants, monitors throughput, performs and manages quality assurance, schedules payments and supervises project-specific staff if required (e.g. recording supervisor, QA checker). Associate Data Collection Specialist works collaboratively with Data Collection Specialists, Solution Architects, Project Managers and other Specialists to meet project and client requirements.
Responsibilities
- Use Appen’s crowd management and data collection tools to execute data collection projects of different types
- Maintain project trackers, monitor key project metrics and provide project reports as required
- Analyse project performance and take appropriate actions (with guidance from Data Collection Specialist or Project Manager)
- Respond to participant queries
- Set up payments for data collection participants
- Deliver to project objectives within project scope, timeline and budget
- Follow quality management processes and take corrective measures as required
- Provide training to QA checkers and data collection participants as required
- Manage QA checker performance
- Communicate with all stakeholders in a timely, clear and concise manner
- Adapt to changing project needs and expectations
- Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information
- Be a proactive team member, contributing solutions and helping others as necessary
Required Knowledge, Skills and Abilities
- Computer literate and able to pick up new tools and systems quickly and with accuracy
- Agility and a service orientated approach
- Being able to work independently and proactively to resolve issues
- Demonstrated time management and organizational skills with attention to details
- Ability to thrive in metric-driven, fast-paced, high-growth environments
- Attention to detail
- Commitment to quality (being able to follow quality management processes)
- Knowledge of Microsoft Office tools - Excel, Word, and Outlook
- Proficiency in English, with excellent oral and written communication skills
Preferred Knowledge, Skills and Abilities
- Experience with audio recording equipment and software desirable
- BS or BA degree from an accredited university or equivalent work experience preferred
- Bi-lingual in a second language is a bonus
- Working knowledge of Google Suite of tools (G-Suite) - Google Docs and Sheets
- 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
职位：项目经理（无锡）
【工作职责】
1）确认项目需求、制定项目计划、把控项目工期、做好项目预算并规避风险、做好进度报告；
2）做好内部和跨部门之间的协调和沟通、做好项目扩展和资源累计，按计划推动项目执行，管控项目成本、质量，保障项目目标达成；
3）内部团队管理，做好项目数据质量管理；
4）面对执行过程中的变化，能够有效提供解决方案。项目全程与客户保持积极沟通及时反馈客户状态；
5）对项目进行总结，对整体项目进行分析和提炼。
Responsibilities:
1) Confirm project requirements, formulate project plans, control project schedules, make project budgets and avoid risks, and make progress reports;
2) Act as the Coordination and communication between internal and inter-department, do project expansion and resource accumulation, promote project execution according to plan, control project cost and quality, and ensure project objectives are achieved;
3) Internal team management, good project data quality management;
4) Adaptable with changes in the implementation process, effectively provide solutions. The project maintains positive communication with customers throughout the project and feedbacks customer status in a timely manner;
5) Summarize the project and analyze and refine the overall project
【任职条件】
1）英语口语流利；
2）有良好的职业道德和职业操守，擅于沟通与协调，良好的团队合作意识，较高的敏感度及一定的判断能力；
3）责任心强，工作细致认真，办事有条理，细心周到，能够从容应对突发事件并妥善上报与协调；
4）2年以上项目管理工作经验；
5）具有管理30人以上团队的经验。
Requirements:
1) Fluent in spoken English;
2) Have good professional ethics and professional ethics, good communication and coordination, good sense of teamwork, high sensitivity and certain judgment ability;
3) Responsible, meticulous and conscientious, well-organized, thoughtful and thoughtful, able to cope with emergencies and properly report and coordinate;
4) More than 2 years of project management experience;
5) Experience in managing teams of more than 30 people. 【工作时间】8小时工作制，双休。 【公司福利】五险一金+年终奖+免费体检+节假日福利+带薪年假
【薪资待遇】
面议
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
Company and position overview:
Founded in 1996 and headquartered in Sydney, Appen (ASX: APX) is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. With expertise in more than 180 languages, Appen has expanded business to cover more than 130 countries with customers in technology, auto, consumer electronics, e-commerce, financial service, health and research etc. industries.
This Sales Manager position will be responsible to sell data service and solutions with focus on speech, image or relevance to our Enterprise customers.
Position title:
- Sales Manager – Speech (1)
- Sales Manager – Relevance (1)
Location: Beijing
Major Responsibilities:
- Meet sales targets
- Analyze customer and market to find out customer opportunities and create demand.
- Build up and maintain strong relationship with customer
- Be responsible for commercial contract negotiation
- Develop new market and new customer
- Others assigned by manager
Qualifications:
- Bachelor’s degree
- Experience with social media, or e-commerce’s advertisement promotion, category management
- Experience with data annotation is a plus.
- Good English
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
Company and position overview:
Founded in 1996 and headquartered in Sydney, Appen (ASX: APX) is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. With expertise in more than 180 languages, Appen has expanded business to cover more than 130 countries with customers in technology, auto, consumer electronics, e-commerce, financial service, health and research etc. industries.
This Sales Manager position will be responsible to sell data service and solutions with focus on image to our enterprise customers.
Major Responsibilities:
- Meet sales targets
- Analyze customer and market to find out customer opportunities and create demand.
- Build up and maintain strong relationship with customer
- Be responsible for commercial contract negotiation
- Develop new market and new customer
- Others assigned by manager
Qualifications:
- Bachelor degree
- Sales experience in auto-drive area or related
- Fluent English in speaking, reading and writing
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.