Position Summary   The main responsibility of a Linguistic Project Manager is to manage projects for Appen’s clients. The Linguistic Project Manager applies their knowledge of linguistic phenomena, technical skill and attention to detail to manage projects to quality expectations, timelines, and budget. The Linguistic Project Manager applies their communication skills to manage stakeholder relationships including clients and teams of language specialists around the world.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Autonomously plan and manage projects to quality, time and budget to ensure effective project execution and delivery - Onboard and train a virtual team of consultants to create, evaluate or annotate linguistic data in multiple languages - Prepare guidelines, training materials and tools, aligned to client specifications. - Oversee the work of consultants, including task assignment, scheduling and monitoring - Document and manage language resources arising from projects - Manage client relationships through customer service and regular reporting (as required) - Provide operational input to the Sales team (as required) - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships    Minimum Qualifications and Experience - Bachelor’s degree or above, or 1+ years' industry experience - Project management experience (1-3 years), preferably in a language, linguistics, or software­-related field - Solid understanding of linguistic concepts and terminology - Strong technical and data management skills - AI/ML Industry experience   Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus    You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. - Take personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action       About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

PROGRAM MANAGERPosition Summary The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements. Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary As a Platform Support Specialist, you will provide Tier 1 and Tier 2 support to internal and external users of Appen’s Data Annotation Platform via live-chat, email, and phone. The PSS uses their advanced platform knowledge and experience troubleshooting issues to resolve customer requests and is the first line of defense for investigating and escalating issues to appropriate departments as needed. Along with providing excellent customer service by interfacing directly with customers the PSS will help with improving the self-service knowledge base, strategic internal initiatives, and a host of other projects aimed towards continually improving the customer experience.   Responsibilities - Answer support tickets, emails, live-chats, and phone calls from annotation platform users (both internal and external) via Zendesk - Troubleshoot, prioritize & escalate platform incidents, issues, and bugs to the engineering team - Write and update documentation in the annotation platform Self-Service Center - Participate in Support Rotation Coverage (Support hours currently range from 6 AM - 6 PM PST, but we are looking to extend our current offering) - Drive onboarding & platform training for new hires in the Support team - Collaborate cross-functionally with Product Managers on user testing and documentation of new features    Required Knowledge, Skills and Abilities - Working knowledge of HTML/CSS and API support - Willingness to dive into the Appen Data Annotation Platform and become the subject matter expert - Highly committed, flexible, productive and team-oriented - Ability to work a flexible schedule that may include early or late shifts - Experience with a support service desk tool (such as Zendesk) to answer customer inquiries, conduct ticket reporting, and pull metrics to analyze support performance - Expert communicator with the ability to translate technical jargon to non-technical customers in a clear, concise, and timely manner - Ability to operate in a fast-paced environment and manage multiple projects, objectives, and deadlines - Analytical thinking & problem-solving    Qualifications and Experience - Minimum 3-5 years of experience in a technical support role for a SaaS platform   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    

Position Summary Reporting to the Accounting Manager, the purpose of this position is to ensure all customer contracts are accurately entered and associated scheduled invoicing is accurately generated and delivered to customers in a timely manner.   Responsibilities - Accurately enter customer contracts into the ERP, ensuring all relevant data points are captured. - Ensure subscription-based billing schedules are set up and accurate invoices are delivered to customers in a timely manner. - Follow up payment of overdue subscription-based billing and escalate as necessary. - Upload data to the ERP for billing that is not linked to a schedule. - Emailing / loading to customer portals finalised invoices in a timely manner. - Provide regular reporting in relation to customer purchase order spend (i.e. customer contracts) and recurring revenue. - Proactively follow up overdue customer invoices (non-subscription-based invoices) to ensure prompt payment. - Ad hoc tasks as directed by the Group Finance Manager, Director of Financial Accounting or Vice President, Finance.    Required Knowledge, Skills and Abilities - Ability to work in a fast-paced, deadline-driven culture. - Ability to work effectively in a virtual environment. - Ability to work as part of a team as well as independently. - Ability to respond quickly and positively to new or changed processes - High level of initiative and to be proactive in reaching out to customers when amounts fall overdue. - Excellent interpersonal and communication skills, both written and oral. - Flexible, independent, calm and self-motivated.    Qualifications and Experience - Excellent written and spoken Business English. - Degree in Accountancy, Business, Commerce or related field. - 3+ years’ experience. - Experience using large ERP Systems (Workday advantageous). - Experience working in a multinational company and communicating with colleagues and others around the Globe. - Intermediate proficiency in Microsoft Excel. - Intermediate proficiency in Microsoft Word and Microsoft Outlook. - Excellent attention to detail, ability to prioritise and consistently meet deadlines.   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    

  Position Summary   With a strong background in training delivery, facilitation and design, the Training Facilitator is responsible for masterfully facilitating programs supporting business process training and soft skills improvement. These high-profile initiatives each require creativity, innovation, and knowledge of adult learning concepts to develop, enhance, and continually improve our classroom, self-paced, and virtual live engagements. The facilitator will assist with the selection and implementation of soft skill training curricula, management development courses, and other employee development programs withing Appen, as needed. This self-motivated individual will have solid knowledge in instructor-led (ILT) training, virtual learning, eLearning, and on-the-job (OJT) methodologies with a focus on learning modules that can be scaled across the company and can be adapted to different learning styles.   While Appen possesses internal instructional design capabilities, the facilitator will be tasked with creating and facilitating just-in-time and more robust training solutions to meet the ever-changing needs of our workforce. The Training Facilitator will interface across multiple levels of the company to determine training needs. This will include forming ongoing relationships with HR Business Partners, participating in needs assessment activities, interfacing with internal clubs and organizations, and collaborating with company leaders. Overall, the facilitator role is a key contributor who combines a successful and in-depth learning and talent development background with demonstrated strengths in course facilitation, instructional design, and management development expertise.   Additionally, the role will require knowledge of LMS (Learning Management Systems) administration, running compliance programs, and reporting for internal and external audit purposes.   Responsibilities   Works at LMS (Learning Management System) administrator. Duties include: - Monthly Reports - Compliance Enrollment/Management - Ticket Assistance - New Employee and Manager System Training - Inbox Management - Scheduling - Develop and deliver/facilitate training programs aimed at addressing employee developmental needs. - Maintain a high level of energy, enthusiasm, and professionalism when facilitating classes with the goal of inspiring and keeping the audience engaged. • - Recommends and implements learning solutions that create an overall people skills program to include self-improvement, interpersonal development and business skills. - Creates skill based/process and soft skills training to create a standard knowledge base for business line team members and external customer training. - Must be flexible with schedule for training different shifts. - May provide follow-up consultation with team members once training is completed. - Will require travel and off-site training facilitation. - May need to be flexible with working schedule to accommodate training timeline - May encounter a mix of learners that require a strong leader and ability to provide direct feedback. • Remote Facilitation / Virtual Training - Partner with Instructional Designers for course content development and updates.   Required Knowledge, Skills and Abilities - 2+ years as facilitator or instructional designer - Ability to work a flexible schedule - Proven ability to accurately and efficiently report out for audit   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary   The main responsibility of an Associate Linguist is to manage projects for Appen’s clients. The Associate Linguist applies their knowledge of linguistic phenomena, technical skills, and attention to detail to manage projects to quality expectations, timelines, and budget. The Associate Linguist applies their communication skills to manage stakeholder relationships and teams of language specialists around the world.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Plan and manage projects to quality, time, and budget to ensure effective project execution and delivery - Onboard and train a virtual team of consultants to create, evaluate or annotate linguistic data in multiple languages - Prepare guidelines, training materials and tools, aligned to client specifications - Oversee the work of consultants, including task assignment, scheduling, and monitoring - Ensure close and regular communication with all internal project stakeholders - Document and manage language resources arising from projects   Qualifications and Experience - Bachelor's degree in Linguistics - 1 year's industry experience - Experience in a language ­related field, such as linguistics, computational linguistics, translation, and localization, or equivalent - Good technical and data management skills - Good problem­-solving and analytical skills - Demonstrated ability to work effectively in an environment characterized by constant change, and a fast, deadline­-driven culture     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      - Position Summary  Appen is looking for a Senior Product Manager to drive core platform initiatives to take training data solutions to the next level. This product manager will own drive initiatives to improve data quality for Appen customers as well as continuously discover solutions to make Appen products scale to meet growing customer needs.          - Responsibilities    - Customer Discovery: Work closely with Customer Success and Sales teams to learn about customer use cases- this will involve regular interactions with customers and other external-facing business functions  - Product Definition: Build a product roadmap based on customer needs, strategic company goals, market and technical trends, and competitive landscape.  - Prioritization: Prioritize from the backlog to solve the most urgent and costly business and customer problems   - Delivery: Work with engineering and quality assurance to manage User Acceptance Testing and synthesize the go/no-go of release of features based on results.  - Orchestration: Coordinate with Engineering, Support and GTM teams for product launches  - Monitor and measure: Identify key metrics. Monitor and report on engagement and usage, as well as identify improvement areas   - Documentation: Create and maintain feature documentation, Sales Enablement, User Training & Tutorials          - Required Knowledge, Skills and Abilities      - Proven experience working with enterprise customers  - Excellent customer-facing written and verbal communication and presentation  - Experience working closely with Engineering to ship products in a fast-paced environment  - Excellent Project Management skills, particularly the ability to handle multiple priorities, stakeholders and workstreams  - Experience defining and tracking metrics to measure success   - Ability to wrangle data SQL and XML to enable data driven decisions    - Qualifications and Experience    - 5 to 7+ years of product experience  - Familiarity with working in an agile framework  - Ability to drive results through influence and a problem-solving aptitude  - Ability to execute and manage expectations across various functional teams  - Experience building enterprise software for Fortune 500 customers  - Experience building products that leverage machine learning           

Linguist (AU English)   Position Summary Recording data and providing lexical data for AU English TTS recording   Responsibilities • The scope is for 1-2 AU English linguists (who can read IPA). • They will be needed full-time for ~8 weeks. Half their time would be reading and recording utterances (for TTS dictionary) and the other half would be to QA someone else’s recordings. • No TTS experience is required. • Linguistics degree would be preferable.   Qualifications and Experience • Linguistics degree would be preferable. • AU English linguists (who can read IPA)   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  

For this role, you will own and drive the crowd platform solution that helps business teams to optimize processes through automation and provides a good user experience to the crowd workers. You will be responsible for the roadmap strategy and execution by collaborating with internal business owners and external customers to understand business problems and working closely with engineering to deliver solutions.   - Responsibilities   - Develop and implement product strategies consistent with company technology strategy. - Define and drive product vision and roadmap strategy to address business needs to increase internal efficiency through automation. - Partner with a program manager to standardize business processes that enable technology to automate business operations. - Work with business stakeholders to understand business problems and translate them into product requirements, including user stories and user journey maps. - Prioritize features and development efforts based on a thorough understanding of customer and business needs and company strategy - Partner with internal business owners to define metrics that can measure the success of deliverables.         - Required Knowledge, Skills and Abilities   - 5+ years of product management experience for enterprise SaaS platform - 2+ years of experience in application UX/UI design and business workflow automation           Qualifications and Experience            Bachelor's degree in Computer Science, Engineering, or equivalent - 5+ years of product management experience for enterprise SaaS platform - 2+ years of experience in application UX/UI design and business workflow automation - 2+ years of experience in data analytics, data visualization, and dashboard/reporting - Experience in product management lifecycle management. - Experience in defining products from concept to product launch. - Understanding of business workflow process and implementation. - Familiarity with Agile framework. - Ability to drive results through influence and problem-solving aptitude. - Ability to execute and manage expectations across various functional teams.    

PROJECT MANAGER (Candidates must currently be located in the US)   Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.     Responsibilities   The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships    Minimum Qualifications and Experience: - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience: - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus  You will succeed in this role if you are: - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

PROJECT MANAGER (Candidates must currently be located in the US)   POSITION SUMMARY Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.     Responsibilities   The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships    Minimum Qualifications and Experience: - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience: - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus  You will succeed in this role if you are: - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Overview Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia and has subsidiaries in United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s client include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning. Appen is listed on the Australian Stock Exchange with stock code: APX   Job Description   Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produce the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging, and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years. It generates all kinds of training data like content relevance, image & video, text & audio, as well as data capturing.   Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate who will join Appen’s speech science team. Please check the team’s recent work at https://openreview.net/forum?id=-OFOwaDriw7 .   We are seeking several senior speech research scientists with hands-on expertise in speech processing,  speech recognition, software  development, and machine learning to build AI solutions to improve millions of annotators' efficiency at scale. You get the opportunity to work with our global tech team from Shanghai, Silicon Valley, and Sydney. It is a leading data company with a start-up culture. And we only want people who want to make a huge impact on the AI world instead of just a job.      Key Responsibilities - Develop speech processing algorithms for automating manual annotation tasks, which includes speech separation, speech detection, speech segmentation, speech recognition, speaker diarization and speaker recognition, etc. - Work with the teams to build human-in-the-loop AI/ML solutions in speech processing and speech recognition domain to improve annotation efficiency and quality. - Work closely with project managers to deliver the customer satisfied solutions in time and in good quality. - Participate in cutting edge research in speech processing and speech recognition areas. - Serve as subject matter expert, drive thought leadership, and participate cutting edge research at the areas of speech processing and speech recognition. - Mentoring and coaching junior staff, driving internal operational excellence, and developing a career for junior research scientists.   Skills and Requirements - PhD. degree in Computer Science, Electrical Engineering or related areas is required for this position. - Minimum 1-4 years of industrial experience in speech related AI/ML fields. - Familiar with mainstream speech recognition toolsets, like Kaldi, Tensorflow, Pytorch etc. - Solid understanding of ASR theories and algorithms, from traditional methods to modern deep learning-based techs. - Ability to work independently on developing speech processing/recognition projects and hands-on experience in delivering speech processing/recognition solutions. - Solid knowledge of machine learning and deep learning algorithms. - Familiar with C/C++, Python, or other programming languages. - Excellent communications skills, both verbal and written in English   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary As a Go-To-Market Manager, you will be focused on defining the market and sales revenue opportunity for offers on the roadmap, providing input to the product construct as the roadmap develops and developing effective strategies/plans to communicate the features and benefits of new products to customers (these may be internal or external). This will involve market and internal research on current trending products, detailed understanding of competitors, influence on pricing and packaging approaches and close collaboration with sales, product and engineering teams to achieve these goals.   Responsibilities   - Develop detailed knowledge of the market and our specific customer’s needs - Understand the competitive landscape and be an expert on our competition and how they are positioned (including pricing) - Transform knowledge of our market, customers, competitors and products into specific, data-led strategic plans - Define the market and sales revenue opportunity based on your understanding of the market and our position - Provide input to product design and development with ‘voice of customer’ in mind, to support high commercial relevance of proposed solutions based on your understanding of our market and customer needs - Develop go-to-market plans (including pricing, packaging, marketing, communications etc.) to best capture market and sales revenue opportunity - Execute go-to-market plans for products and solutions you support (primarily focused on MVP requirements for launch) - Work cross-functionally with Sales, Product Management, Engineering and Marketing to achieve business outcomes and provide feedback loop between different stakeholder groups - Understand and support our sales channels in partnership with the broader Product Marketing organization; train them on the problems we solve for our buyers and users; develop internal tools and external collateral and teach them how and when to use it - Proactively identify and anticipate roadblocks of technical, business, political, or organizational nature and actively seek resolution with leadership and peers   Required Knowledge, Skills and Abilities - Must be a motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Understanding of all components of new product launch including go-to-market design, product marketing and launch execution - Excellent teamwork skills with proven ability to influence cross-functional teams without formal authority. The ability to influence and work collaboratively with Sales, Marketing and Product Management is especially important - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally - Strong analytical skills including ability to proactively identify problems, gather information and set course of action based on data - Be knowledgeable and deeply interested in the business and organizational aspects of transformation   Qualifications and Experience - 7+ years of go-to-market or product marketing experience or similar experience launching products - Demonstrated success in identifying go-to-market priorities launching differentiated products that meet and exceed business objectives - Entrepreneurship, creative problem-solving skills and a strong desire to make an impact in the market - Comfortable completing basic analysis to validate qualitative insights from internal teams and customers and converting results into business insights/ recommendations - Process orientated with proven ability to communicate to senior level audiences - must be a strong verbal and written communicator - Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties - Bachelor’s degree in business or marketing; MBA preferred   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Job Summary:   Appen provides high-quality AI training data solutions and has over 20 years of expertise in delivering training data for thousands of projects globally to give you the confidence to deploy your world-class AI programs at scale. For this role, you will own and drive the data analytic platform that empower business stakeholders to access data from a single source of truth and create business analytics reports. You will be responsible for the roadmap strategy and execution by collaborating with internal business owners to understand business problems and working closely with engineering to deliver data solutions.   Key responsibility: - Work with internal customers to acquire a deep understanding of their data needs to solve their business problems and translate them into requirements. - Define product strategy and roadmap to support data and business analytics reporting needs to increase internal efficiency. - Partner with a program manager to define a business process to migrate existing SQL tools to a new visualization tool and consolidate duplicate SQL queries and retrieve data from the new data warehouse. - Partner with data engineering to define and build data models and enterprise data warehouse infrastructure and governance features to provide data access and security. - Work with business stakeholders to gather data and business reporting requirements and write user stories and use cases. - Prioritize features and development efforts based on a thorough understanding of customer and business needs and company strategy. - Partner with internal business owners to define metrics that can measure the success of deliverables. Qualification: - Bachelor's degree in Business Analytics, Computer Science, Engineering, or equivalent - 5+ years of product management experience for enterprise SaaS platform - 2+ years of experience in machine learning applications. - 2+ years of experience in data analytics, data visualization, and dashboard/reporting - Deep understanding of data modeling, data pipeline, and reporting system - Experience with data architecture driven by business requirements - Experience in designing and building data platform, ETL, data prep features and performance tuning. - Ability to perform hands-on data analysis, including querying your data - Experience with data visualization and analytics platforms like Excel reporting, Power BI, Mode Analytics, etc. - Ability to drive results through influence and problem-solving aptitude. - Ability to execute and manage expectations across various functional teams.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   Position Summary   As Customer Success Manager, you will be responsible for a team of CSMs who engage accounts through the full customer lifecycle. You and your team are trusted advisors that help customers adopt and leverage the Appen Data Annotation Platform (ADAP) to meet and exceed their desired goals, objectives and outcomes. In addition, you will be responsible for building customer success strategies for adoption, helping your team develop renewal strategies, help find expansions or create opportunities for future growth and partner with sales to execute on all customer needs. You will also help contribute to the development and launch of ongoing management to our customer success methodology, playbooks, onboarding, and Customer Success training management.   Responsibilities - Manage and grow a team of CSMs who are responsible for all aspects of customer nurturing, including driving adoption andengagement, maintaining overall customer satisfaction and ensuring value realization. Your team will provide our customers with insights on their usage, best practices and use cases for deployment and diagnose and solve for any barriers regarding customer adoption. - Execute against Appen’s Value Realization Framework and industry-based playbook of approaches to improve customer utilization, satisfaction and NPS scores - Define and implement success and adoption plans to help increase data utilization and include a roadmap to help customers become operationally efficient with Appen solutions and drive a return on investment. - Operate the team with focused and actionable metrics and KPIs. Manage resource planning, customer risk assessment, expansion programs and deliver regular performance and activity reports to Customer Success Executive leadership - Help analyze and resolve product adoption issues, escalate customer concerns and bugs appropriately while working with the correct internal groups - Partner with sales to identify expansion opportunities, help mitigate renewal risk, develop comprehensive renewal strategies and generate playbooks for repeatable and scalable processes - Participate in and lead named departmental strategic initiatives and projects, while constantly looking for ways to optimize existing processes and workflows Required Knowledge, Skills and Abilities - Demonstrated passion for building high performing teams and over performing on metrics achievement - Demonstrated passion for working with customers, helping them execute on success, adoption and expansion plans through excellent analytical, problem-solving, project management and technical skills - Prior experience driving process improvement within a fast-paced and dynamic environment. - Proven ability to meet deadlines while managing multiple priorities. - Self-directed with the ability to identify and solve complex cross functional problems. - Excellent communication and collaboration skills. - Strong project and process management skills. - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position. Qualifications and Experience - Have 7+ years in a customer facing role , with at least 3 years of management experience preferably at a SaaS B2B company with a focus on top technology companies and enterprises - Previous experience in managing a team of Customer Success or Account Managers   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary Data Collection Specialist is responsible for configuring and troubleshooting Appen’s data collection systems, software and equipment, setting up data management workflows in coordination with Project Engineering and Project Delivery teams, and helping to troubleshoot system issues. Data Collection Specialist can also have crowd management responsibilities on custom data collection projects. Data Collection Specialist works collaboratively with Solution Architect, Project Managers, Project Engineering and other Specialists to meet all project and client requirements.   Responsibilities - Deliver to project objectives within project scope, timeline and budget - Design user out-reach/onboarding/engagement strategies tailored for the needs of individual projects - Taking ownership of successful creation, execution, monitoring and reporting on all types of user out-reach/onboarding/engagement strategies - Create and analyze statistical reports to proactively identify and improve project results and efficiency - Set up quality management processes and monitor their implementation - Train Associate Data Collection Specialists on workflows and processes set up for specific projects and monitor their performance - Be a proactive team member, contributing solutions and helping others as necessary - Follow strict confidentiality protocol regulating the handling of project details and other sensitive information - Communicate with all stakeholders in a timely, clear and concise manner - Ensure that project team members and ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned Qualifications and Experience - Experience of stakeholder management in a commercial project based environment - Ability to thrive in metric-driven, fast-paced, high-growth environments - Being able to work independently and proactively to resolve issues, take ownership of the tools, processes, reporting and relationships with vendors - Strong analytical skills and the ability to interpret data, identify trends and analyse process effectiveness - Demonstrated time management and organizational skills with attention to details - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Agility and a service orientated approach - Commitment to quality (being able to set up and follow quality management processes)   Required Knowledge, Skills and Abilities - Advance knowledge of Microsoft Office - Excel, VBA, Word, and Outlook - Proficiency in English, with excellent oral and written communication skills - Experience with audio recording equipment and software desirable - BS or BA degree from an accredited university or equivalent work experience preferred We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

The VP of Product is a newly created position, reporting to Head of Product. The VP will champion and run product management and will be the voice of the customer, ensuring we are delivering extraordinary, high-impact products. They will own the product strategy, roadmap, and execution. Major Responsibilities - Drive product vision, strategy, and execution across all offerings. - Grow revenue and market share. - Amplify the voice of the customer to ensure our products stay ahead of their needs, anticipate their future needs, and deliver value. - Build and cultivate close relationships with customers having a seat at their table for product discussions. - Build, mentor, and lead a world-class team of Product Managers, while creating and evolving the ideal organizational design. - Work collaboratively with the engineering and data science teams in the design and development of products. - Collaborate with sales, marketing, and service teams to launch and evolve products focused on customer needs. - Balance the needs of both external and internal customers, supporting internal delivery teams. - Enhance the level of self-serve and automation in the products guaranteeing our products stay ahead of competitors. - Adopt a data-driven approach to analyze the implementation of features based on business and customer impact. Establish metrics and goals to measure success/progress. Ideal Qualifications - At least 15 years of product management experience including 10 in a leadership role. - The ideal candidate will have successfully designed and launched an AI/ML-based profitable product for the enterprise / B2B market that demonstrably grew revenue and market share. - World-class product vision, strategy, planning, development, and execution - Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment, while building extensible and scalable solutions - Able to demonstrate measurable impact on revenue growth and overall business success, expanding to new markets or verticals, and increasing user adoption. - Deep understanding and experience with machine learning use cases, trends, and industry. - Expertise in building highly successful SaaS products. - A disciplined ethic that holds teams accountable for targets and decisions. - Compelling communication skills, able to effectively collaborate with cross-functional teams and with customers. - Ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience. - Decisive and willing to make hard decisions in the interest of business while investing in and growing the team. - Analytically-minded and data-obsessed, using metrics and quantitative skills to measure outcomes and guide decision-making. - Thrive in a fast-paced and dynamic environment and work closely with other stakeholders. - A history of building trust and working closely with engineering, data science, and customer-facing teams.

Position Summary As a member of our UX team you will be building annotation tools marking up text, audio, images, video and other data types for use in creating machine learning models. You will provide the amazing experiences for the users, fixing bugs as necessary and constantly working on improving the quality of our codebase. Responsibilities • Build Appen’s client facing tools, including self-serving APIs, dashboards, reports. • Create prototypes, MVP and production software. • Technical input for new and existing product initiatives, assist with definition of product direction • Define, design, troubleshoot, and debug complex, multi-tier distributed software applications. • Work with manager, engineers, product management and operation team to design and implement application features. • Estimate engineering effort, plan execution cycles, and rollout system changes. • Support product in a production environment on AWS Qualifications • Excellent knowledge of JavaScript and CSS. • 5+ years experience developing commercial web applications. • 2+ year experience with working with Ruby and Ruby on Rails framework. • 1+ year experience with working with Node.js platform. • 1+ year experience with React/Redux setup. • Proficiency with command line and Chrome Developer Tools. • Experience with Git, Docker, Jira, Confluence. • Assertive "get things done" attitude. Position Title Senior Front-End Engineer Career Level Division Engineering Department/Family ADAP Engineering Reports To Grzegorz Biesiadecki, Snior Manager, Engineering Location San Francisco / Remote Senior Front-End Engineer August 27, 2021 appen.com • Excellent communication skills, both verbal and written in English

Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned   Required Knowledge, Skills and Abilities - Experienced in managing and prioritizing large volumes of email correspondence - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Excellent oral and written communication skills - Intermediate to advanced MS Excel skills - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule     Qualifications and Experience - Degree from an accredited university or at least 2 years of relevant experience - Project Management, Data Analytics/Management and/or Process Improvement is an advantage   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  

PROJECT MANAGER (Candidates must currently be located in the US)   Position Summary Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.     Responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned   Qualifications and Experience: - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.