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Job Locations PH-Cavite
Posted Date 2 days ago(11/25/2020 6:24 AM)
Responsibilities - Responsible for daily bank reconciliation and month-end processes. - Ensure completeness, accuracy, and timeliness of transactions. - Initiate process standardization activities ensuring continuous improvement and productivity. - Identify and optimize opportunities for improvements to tools and processes. - Work closely with country Accountants, and various members across Finance to perform reconciliation of open items. - Responsible for the approval of cash advances, reimbursements, and credit card expense reports in accordance with company policies. - Perform monthly balance sheet accounts reconciliation. - Prepare and process monthly journal entries. - Monitor cash advances liquidation and credit card expense report submission. - Assist with the local tax filing and annual compliance requirement with government agencies. - Assist in the preparation of income tax return for assigned legal entities. - Lead training of new hires for cash advances and expense report filing. - Engage in ad hoc activities such as audit, management reports and compliance. - Assist the Accounting Manager and the Accountant with ad hoc requests. - Support other activities critical in achieving organizational goals and objectives.    Required Knowledge, Skills and Abilities - Highly flexible and can work with minimal supervision - Good analytical and problem-solving skills - Excellent oral and written communication skills - Keen on details and highly organized - Ability to work in a fast-paced, deadline-driven culture - Team player - Ability to work with dynamic team - Well-developed organizational and time management skills including demonstrated ability to adhere to reporting deadlines (especially month-end reporting deadlines) - Ability to work effectively in a virtual environment    Qualifications and Experience - BS-Accountancy/Management Accounting/Business/Accounting-related Degree - Minimum of 2 years relevant experience - Proficient in MS Office applications particularly MS Excel - Familiarity to key Accounting standards and concepts - Preferably 2+ years experience in a BPO industry - Experience in Workday or any accounting software is a plus   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5193
City
Cavite
Job Locations MT-Remote
Posted Date 2 days ago(11/24/2020 7:15 PM)
We are seeking Maltese QA Linguists for a project that is currently in progress and is expected to continue through at least January 2021   Qualifications:   This project involves imporving a Maltese-language speller and need someone to QA the development work as the team go.  - Native Maltese speaker - Bachelors Degree in Linguistics, or related  - Fomal Linguistics experience - Amenable to work remote for 5-10 hours weekly for 2 months  About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2020-5192
City
Remote
Job Locations GB | GB-Remote
Posted Date 3 days ago(11/23/2020 6:17 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Job Description: EMEA New Client Business Development Appen is seeking an experienced, ambitious and talented team member to join our EMEA sales team. You will be responsible for maximising sales in your region and delivering net new customers. You are a hunter and are at your best looking for new logos. Your sales pipeline will include leads from Appen’s SDR team, marketing programmes as well as your own sourced leads from proactive networking. You will have an active and passionate interest in AI, machine learning, technology, innovation and disruption.   You will… • Identify new opportunities and accounts in your target territory/line of business • Create and propose custom client solutions, and close net new business • Develop a deep understanding of the company’s services and provide knowledge of operational and technical abilities to develop high quality solution proposals • Drive year-over-year revenue growth by developing and executing on a tactical business development plan • Develop and implement winning strategies for proposals and presentations • Monitor and report on emergent AI and machine learning industry trends and the local competitive landscape • Administer client relationship management tool – Salesforce, or other as assigned • Attend relevant conferences or trade shows • Travel as required Client Account Management • Contribute to the overall customer experience by establishing a strong working relationship with existing clients and by implementing solutions selling and building new client relationships • Work closely with the Appen Client Services delivery team to promote and drive ‘Land and Expand’ efforts • Liaise with Business Unit Head and Operations teams on the execution of projects • Work closely with other members of the EMEA Business Development team as well as the Solutions Architect and Solutions Engineering teams.   Required Knowledge, Skills and Abilities: • 7-10 years minimum experience working in sales or business development • A demonstrable track record of identifying and closing net new business with year-over-year growth in sales revenue • Experience working in professional technical/technology services selling complex custom solutions • Experience selling to large enterprise accounts as well as significant account management experience for client accounts • Must be a motivated, results-oriented, self-starter who can establish a clear course of action • Demonstrated time management, organisational skills, detail oriented and a strong commitment to personal and organisational accountability • Demonstrable experience creating productive, cooperative relationships and conflict resolution skills • Excellent communication skills including an ability to present information clearly and concisely in writing and verbally. • Ability to drive customer service excellence and proficient in managing client relationships at all levels • A bachelor’s degree required/master’s degree preferred • Additional EMEA languages a plus – please specify any/which   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-5191
Job Locations US-WA-Kirkland
Posted Date 5 days ago(11/21/2020 5:26 PM)
PROJECT MANAGER LOCATION:  Kirkland, WA About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   Position Summary   Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned  Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus
ID
2020-5190
City
Kirkland
Job Locations US-WA-Seattle | US-CA-San Francisco
Posted Date 5 days ago(11/21/2020 5:21 PM)
PROGRAM MANAGER LOCATION:  SEATTLE -or- San Francisco, Bay Area About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   Position Summary The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements. Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus
ID
2020-5189
City
Seattle
Job Locations US-CA-San Francisco
Posted Date 1 week ago(11/19/2020 3:40 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   About the Role:   Appen is looking for an experienced product leader with AI/ML experience to participate in the creation of new products and features, from ideation to launch. You will help make AI work in the real world and enable customers to launch machine learning initiatives at scale. You will lead the entire development life cycle across our data annotations suite of tools including product strategy, requirements development, roadmap management, client engagement, and collaborate with other stakeholders from the engineering, data science, marketing, sales, customer success and operations departments. High-quality data annotation is key for training any AI/ML model successfully. You will own strategy and delivery for a very high visibility product line. Our annotation tools are highly differentiated in the market and combine human intelligence at scale with cutting edge models to annotate all sorts of raw data, from text, to video, to audio. You will build the next-gen annotation tool experience with focus on market expansion, machine learning automation and great user experience.  You will join a dynamic and fast-paced environment and fun team of product managers and designers who are obsessed about solving customer pain points.   Responsibilities:   - Gain a deep understanding of the Appen data annotation tools, customer uses, and be the in-house expert for all annotation tools and AI assistance capabilities. - Work directly with the VP of Product to shape the long-term product and business direction and requirements. - Define and design products with deep collaboration with engineering, design, and data science teams with a lean and iterative approach. - Drive prototyping and iterations process to improve the product experience with design thinking sessions, A/B test experiments, and focus groups. - Actively maintain a view of how the market, competition, and technologies as they change, and factor it, as well as feedback from internal groups and customers, into the product direction. - Adopt a data-driven approach to analyze the implementation of features based on business and customer impact. - Partner with Product Marketing to define and execute the go-to-market strategy & messaging. - Coach and mentor other Product Managers in the team.   Qualifications:   - At least 7 years of work experience in a product-related function. - Expertise in launching computer vision products. - Experience with other AI/ML products preferably text and NLP. - Deep understanding and experience with machine learning use cases, trends, and industry. - Comfortable leading customer meetings with prospects and clients. - Ability to analyze, troubleshoot, problem-solve, and manage stakeholder issues. - Comfortable setting data-driven standards and holding teams accountable for metrics and decisions. - Ability to build trust and work closely with design and data science teams - Excellent communication skills to effectively collaborate with cross-functional teams and with customers. - Bachelor's degree.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-5188
City
San Francisco
Job Locations US-WA-Seattle | US-CA-San Francisco | US-TX-Dallas
Posted Date 1 week ago(11/17/2020 7:38 PM)
About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   You are right for this job if: You love data, and live at the intersection of analytics and client management. You speak fuzzy logic, t-scores, and boxplots – in fact, statistics was probably one of your favorite courses in college.  You’ve worked directly with clients, or presented to large groups, and have experience interpreting what client asks mean when it comes to the data.  While you might prefer to spend time with numbers, you have client-facing or presentation experience and you know how to weave a story from the data that is meaningful to your audience.     Position Summary Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned  Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus
ID
2020-5187
City
Seattle
Job Locations PH-Cavite
Posted Date 4 days ago(11/23/2020 12:53 AM)
Responsibilities - Responsible for end to end recruiting - Will handle all global roles especially linguists and support roles - Performs strategic sourcing, tapping all channels - Call outs, email invites, creation of job ads, job posting - Handling of applicant, interviewer queries    Required Knowledge, Skills and Abilities - Excellent business English skills - Sourcing experience - End to end recruiting experience - SEO, Recruitment Marketing experience is a plus - Experience working in fast paced global organizations, RPO, Tech, Languages, Remote Work companies (tutorials) or Shared Services - Proficiency in MS Excel - Can work in Cavite - Can work flexible shifts and workdays    Qualifications and Experience - At least 2nd year college level - Certification in other languages a plus - At least 1 yr sourcing, recruiting experience If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5186
City
Cavite
Job Locations PH-Cavite
Posted Date 4 days ago(11/23/2020 12:52 AM)
Responsibilities - Engage prospects online through social media outlets. - Navigate corporate structures to ascertain who the buyers and decision maker are. - Work in cooperation with the US Business Development team to schedule introductory calls. - If an opportunity is identified for another sales area, takes appropriate action to forward the lead. - Manage, track and report daily prospecting and lead generation activities - Produce 60 qualified leads per day or 1300+ leads per month, 6 booked calls per month and 2 Opportunities per month. - Understand and help drive Corporate Sales and Revenue goals. - Develop a sound understanding of company value proposition.    Required Knowledge, Skills and Abilities - Fluent in English, with strong written, verbal and interpersonal communication skills. - Positive personality with an innate ability to identify relevant prospect opportunities. - Online internet research skills and working experience with online networking sites. - Ability to follow a scripted process and use of templates. - Possess temperament to accept and apply coaching. - Ability to learn the sales process and effectively apply it. - Ability to overcome objections and deal effectively with rejection, while remaining personable - Lead generation skills tru Linkedin or Linkedin Salesnav. - Appointment setting and sales. - Salesforce experience preferred but not required. - Great interpersonal skills / team player - Great communication and comprehension skills. - Internet research.    Qualifications and Experience - High School graduate and above - 1 to 2 years of lead generation experience, appointment setting and sales. - Fast Internet (at least 15 mbps with the link of the speed test result).   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5185
City
Cavite
Job Locations US-CA-Sunnyvale
Posted Date 2 weeks ago(11/13/2020 4:20 PM)
Overview  Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia and has subsidiaries in United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s client include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning. Appen is listed on the Australian Stock Exchange with stock code: APX     Senior Research Scientist (Location: Sunnyvale, CA, USA)     Job Description     Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produce the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging, and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years. It generates all kinds of training data like content relevance, image & video, text & audio, as well as data capturing.     Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate who will join Appen’s data science team.     We are seeking a senior speech research scientist with hands-on expertise in speech processing,  speech recognition, software  development, and machine learning to build AI solutions to improve millions of annotators' efficiency at scale. You get the opportunity to work with our global tech team from Shanghai, Silicon Valley, and Sydney. It is a leading data company with a start-up culture. And we only want people who want to make a huge impact on the AI world instead of just a job!        Key Responsibilities     - Develop speech processing algorithms for automating manual annotation tasks, which includes speech separation, speech detection, speech segmentation, speech recognition, speaker diarization and speaker recognition, etc.   - Work with the teams to build human-in-the-loop AI/ML solutions in speech processing and speech recognition domain to improve annotation efficiency and quality.   - Work closely with project managers to deliver the customer satisfied solutions in time and in good quality.  - Participate in cutting edge research in speech processing and speech recognition areas.  - Serve as subject matter expert, drive thought leadership, and participate cutting edge research at the areas of speech processing and speech recognition.   - Mentoring and coaching junior staff, driving internal operational excellence, and developing a career for junior research scientists.        Skills and Requirements  - Ph.D. degree in Computer Science, Electrical Engineering or related areas is required for this position.  - Minimum 1-4 years of industrial experience in speech related AI/ML fields.  - Familiar with mainstream speech recognition toolsets, like Kaldi, Tensorflow, Pytorch etc.  - Solid understanding of ASR theories and algorithms, from traditional methods to modern deep learning-based techs.  - Ability to work independently on developing speech processing/recognition projects and hands-on experience in delivering speech processing/recognition solutions.  - Solid knowledge of machine learning and deep learning algorithms.  - Familiar with C/C++, Python, or other programming languages.  - Excellent communications skills, both verbal and written in English           We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.   
ID
2020-5184
City
Sunnyvale
Job Locations NL-Remote
Posted Date 2 weeks ago(11/13/2020 7:24 PM)
We are seeking Dutch linguists for a project that is currently in progress and is expected to continue through at least March 2021, with a possibility of further work beyond that.   Qualifications:   This project involves developing a style and grammar checker for Dutch word-processing using our client’s software. We have Dev (development) and QA (quality assurance) positions available.   Requirements:   Native Dutch speakers with strong knowledge of Dutch morphology and syntax, and high proficiency in English.   Dev (Development)   Additionally requires strong computational skills, particularly familiarity with regexes (regular expressions), an aptitude for learning to use new software, and a commitment of 25-40 hours/week. The main tasks consist of corpora-based research, specification development, rule implementation using client software, and bug fixing.   QA (Quality Assurance)   Computational, and requires a commitment of approximately 15 hours per week. The main tasks consist of test set development, performance testing, and bug reporting.   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.      
ID
2020-5183
City
Remote
Job Locations GB-Devon-Exeter
Posted Date 2 weeks ago(11/9/2020 5:32 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary The main responsibility of the Full-Stack Developer is to provide advanced operational data processing solutions using programming, machine learrning and other computational means.  In particular, the Developer applies expert technical skills to the development of the data pipeline involving solution design, implementation of active learning algorithms, and the successful delivery of complex data projects.   Responsibilitiess The role includes but is not limited to the following duties and responsibilities: - Developing scripts and using established APIs for integrating client data and requirements with Appen's proprietary crowd-sourcing tools. - Providing technical implementation of a designated data evaluation and updating algorithm. - Engineering and maintaining tools used for generating client deliverables from Appen inputs and outputs. - Interacting with internal product and service teams to enhance the efficiency of data processing pipelines. - Designing and developing client-customised scripts, tools, and data pipelines for possible additional activities such as: - Active learning and transfer learning - Graph construction and knowledge extraction - Model evaluation and benchmarking - Data formatting/conversion - Utilising SPARQL, SQL, Python, NLTK, HTML, CSS, and JavaScript for the above tasks as required. - Delivering training to internal and external clients as required. - Preparing linguistic data for NLP engine development.   Qualifications and Experience - 3+ years in the Software Industry - Degree in Computer Science, Data Engineering, Machine Learning, Artificial Intelligence, a related field, or equivalent experience - Excellent technical and programming skills - Significant technical experience with data pipelines for NLP/KG applications - Excellent communication skills - Accountability and drive to produce rapid results and solutions - Ability to work effectively in an environment characterized by constant change, ambiguous client specifications, and a fast, deadline-driven culture We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5179
City
Exeter
Job Locations US-WA-Kirkland | US-CA-San Francisco
Posted Date 2 weeks ago(11/9/2020 3:10 PM)
W2 Contract ONLY, Visa sponsorship is not available for this roleAbout Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image, and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance, and use products that rely on natural languages and machine learning.       Position SummaryThe main responsibility of the Full-Stack Developer is to provide advanced operational data processing and packaging solutions using programming, machine learning, and other computational means. In particular, the Developer applies expert technical skills to the development of a data pipeline involving solution design, implementation of active learning algorithms, and the successful delivery of complex data projects. Responsibilitiess The role includes but is not limited to the following duties and responsibilities: - Developing scripts and using established APIs for integrating client data and requirements with Appen's proprietary crowd-sourcing tools. - Providing technical implementation of a designated data evaluation and updating algorithm. - Engineering and maintaining tools used for generating client deliverables from Appen inputs and outputs. - Interacting with internal product and service teams to enhance the efficiency of data processing pipelines. - Designing and developing client-customised scripts, tools, and data pipelines for possible additional activities such as: - Active learning and transfer learning - Graph construction and knowledge extraction - Model evaluation and benchmarking - Data formatting/conversion - Utilising SPARQL, SQL, Python, NLTK, HTML, CSS, and JavaScript for the above tasks as required. - Delivering training to internal and external clients as required. - Preparing linguistic data for NLP engine development.   Qualifications and Experience - 3+ years in the Software Industry - Degree in Computer Science, Data Engineering, Machine Learning, Artificial Intelligence, a related field, or equivalent experience - Excellent technical and programming skills - Significant technical experience with data pipelines for NLP/KG applications - Excellent communication skills - Accountability and drive to produce rapid results and solutions - Ability to work effectively in an environment characterized by constant change, ambiguous client specifications, and a fast, deadline-driven culture  
ID
2020-5178
City
Kirkland
Job Locations US-TX-Dallas
Posted Date 4 days ago(11/22/2020 7:22 PM)
  Technical Solutions Engineer   Dallas, TX     Overview: Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   About the Role   As a Professional Services Engineer, you will play a vital role in driving the technical success of our customers. This is a hands-on role and you will wear many hats; from scoping and piloting new use cases to architecting and scaling enterprise data enrichment solutions for large organizations. You’ll work in the Professional Services team alongside engineers, data scientists, sales executives, Customer Success Managers, and Product Managers to deliver value through Appen’s Technology as well as ensuring data quality for Fortune 500 companies. Experience with the post-sales customer engagement lifecycle; from kickoff to onboarding to adoption through to scaling, is crucial.   Responsibilities - Be the technical lead and owner of technical implementation - Design and implement client data annotation projects - Build and implement custom user interfaces, including custom scripts to support large data annotation pipelines to pre-process, post-process, and push data through the Appen Data Annotation Platform via the API - Scale high-volume and complex workflows with scripting and automation - Define scope and pilot new use cases for existing customers - Collaborate closely with Product and Engineering teams to help influence product roadmap based on market/customer requirements - Partner with Customer Success and Managed Services Teams as the technical liaison to drive adoption, minimize churn and drive renewals - Travel to customer on sites as needed   Required Experience/Skills - Minimum 5 years of relevant experience in a technology company and demonstrated success working in a technical customer-facing role. - Working knowledge of database querying, scripting and coding, especially Python (specifically Pandas), JavaScript, HTML, CSS, and SQL - Hands-on technical problem solving and analytical thinking; ability to take a problem, break it down and use qualitative and quantitative means to solve itS. in Computer Science or Technical Bootcamp Equivalent - Strong interpersonal, presentation, written and verbal communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences - Have a demonstrated capacity to absorb new concepts and technologies quickly. - Proven requirements-gathering, engagement management, and discovery skills. - Ability to effectively manage multiple conflicting priorities, respond quickly and manage time effectively in a fast-paced, dynamic team environment. - A big plus if you have the following: - Familiarity with Artificial Intelligence and Machine Learning - Knowledge of ETL and ETL workflows Nice to Haves: - Exposure to AWS Cloud Services, such as S3 storage and Lambda functions - Exposure to analytics or data mining - Experience building Executive-level and customer-facing dashboards and analysis              
ID
2020-5176
City
Dallas
Job Locations US-CA-San Francisco | US-TX-Dallas
Posted Date 3 weeks ago(11/4/2020 10:07 PM)
  Title:  Technical Program Manager     Location:  San Francisco or Dallas       What we do   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.     About the Role: As a Technical Program Manager (TPM), you will be supporting the cross-functional delivery of strategic, high value revenue projects running on the Appen Data Annotation Platform. You’ll work in the Professional Services Organization alongside engineers, data scientists, sales executives, Customer Success Managers, and Product Managers to deliver value through Appen’s Technology as well as ensuring data quality for Fortune 500 companies. We are looking for a TPM with experience managing big data projects who thrives working in a fast-paced environment.   Responsibilities: - Lead strategic alignment and technical delivery of customer annotation programs with consistent communication to all stakeholders from project team to executive leadership - Develop and drive project plans and objectives to meet project scope, timeline and budget - Partner with program stakeholders (e.g. Delivery, PS) and lead execution from requirements to delivery - Partner with cross-functional teams to ensure teams meet their schedule targets by implementing industry best practices in team management and roadmap delivery, creating novel solutions where appropriate. - Organize the overall project team and establish clear roles and responsibilities at the beginning of each project, holding project team accountable for the delivery. - Increase overall effectiveness by systematically identifying and solving root cause organizational and technological challenges discovered throughout program delivery - Develop focused and actionable project success metrics - Manage program resource planning, customer risk assessment, expansion programs and deliver regular performance and activity reports to Client Services Executive leadership - Proactively detect misalignment and risk; gain consensus on appropriate actions to mitigate negative impact - Promote Program management best practices and drive internal and external process improvement across multiple teams and functions. - Support the development of internal processes and documentation to facilitate knowledge sharing   Required Experience/Skills: - Minimum 5-7 years of experience with 2 years working a project or program management capacity - Understanding of full project lifecycle from sales handoff, to scoping and building of workflow, to data delivery - Superior organizational skills working with multiple customers and can switch context quickly throughout the day with various competing demands - Ability to independently plan and manage programs and projects of significant complexity and risk across multiple teams and functions with stakeholders in different time zones - Effective communication and presentation skills to drive and support decision making - Hands-on technical problem solving; ability to fill any gap needed to deliver, including documenting complex workflow, trackers and organization of scripts. - Prior experience driving process improvement within a fast-paced and dynamic environment - Proven ability to meet deadlines while managing multiple priorities - Self-directed with the ability to identify and solve complex cross functional problems - BS/BA, PMP certification, or equivalent 5+ years of work experience.   Nice to Haves: - Understanding of data pipelines from data retrieval, ingestion, querying, scripting, processing, and delivery - Familiarity with Artificial Intelligence and Machine Learning  
ID
2020-5175
City
San Francisco
Job Locations US-TX-Plano
Posted Date 3 weeks ago(11/4/2020 12:25 AM)
Position Summary: Data Scientists support decision making across Appen’s business by organizing, analyzing data and providing insights to internal teams and external clients.                    You are: - a truth seeker. You ask why, and you question every assumption. You probe assumptions, question the status quo, and follow up on unexpected data results. - a thought leader with a mission to drive efficiencies and improve processes that result in higher quality data delivered to our Clients. Key Responsibilities - Consolidate, cleanse and transform data to prepare for reporting and analyses. - Explore and operationalize the use of scoring such as inter-rater reliability, precision and recall, confusion matrices, etc. - Design and prepare periodic and ad hoc reports, presentations, and exploratory analysis that are designed to use raw data to provide key insights to members of the Client Services organization. - Work side-by-side with the client teams, advise on strategy optimization, and seek improved methods and processes for assessing the quality of data utilized both internally and delivered to customers. - Where necessary, complete additional tasks as assigned.   Required Knowledge, Skills and Abilities - Experience with statistical and machine learning methods, including the full modelling lifecycle. - Interest and aptitude in data, metrics, analysis and trends and applied knowledge of measurement, statistics and program evaluation. - Ability to translate analysis results into business recommendations, and excellent written and verbal communication skills. - Flexible, independent, motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals. - Exceptional time management and organizational skills with acute attention to detail. - Passionate about learning new skills and technologies. - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement. - Demonstrated ability to make difficult decisions by researching and carefully weighing all options. - Able to effectively coach and train peers and team members.   Qualifications - Advanced degree in Business, Operation Research, Applied Mathematics, Statistics, or other Data Sciences; or an equivalent combination of education and 3+ years experience. - Industry experience with statistical software (e.g., R, Python) and database languages (e.g., SQL). - Experience with business intelligence tools such as Tableau, PowerBI or Mode Analytics.          
ID
2020-5171
City
Plano
Job Locations AU
Posted Date 4 weeks ago(11/1/2020 6:01 AM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     - Position Summary   IT Infrastructure Operations Engineer at Appen partners with IT Infrastructure Operations Analysts and IT Technical Support Analysts to identify solutions to fix root cause and recurring issues. Ensures that the IT infrastructure is sufficiently robust, scalable, and efficient to deliver the integrated services underlying the physical, virtual and cloud environment that supports the processes, resources, and operators required for accessing, integrating, operating, and sustaining IT applications and support services. Understands and is proficient on cloud hosting services as AWS, Azure, etc on a conceptual and hands-on aspect to be able to easily figure out architectural design and how technical components interact. Provides third-level support to augment IT Infrastructure Operations capacity to handle escalated tickets.     - Responsibilities   - Application compatibility – Ensure that software systems and feature releases are compatible with the Appen IT Infrastructure - Backup and disaster recovery – Data backup and recovery processes, replacement of hardware (networking) - Documentation – Maintain records of IT asset usage, End-user requests, business requirements, IT Issues and regulatory compliance. - Network administration – follow organizational polices and protocols in order to maintain network integrity - Security administration – Infrastructure and network security monitoring and analysis, IAM, software licensing, updates and patching - Service administration and configurations – ensuring configuration changes are documented and follow Appen Policies - System health monitoring – System health and identifying anomalous behaviour including security-sensitive activities. - System maintenance – Dependable access and availability, troubleshoot and fix issues that compromise system performance or access. - User administration – managing identities and access, resolve technology related issues at the 3rd line - User training - conduct training programs to bring users up to pace with new software installations or IT system changes     - Required Knowledge, Skills and Abilities   - Technology Environment - Desktop / productivity services – Microsoft Windows and Apple Mac hardware and software, Antivirus, MS Office365 - Directory services – Microsoft, AWS - Hosting Services – AWS, Azure, Alibaba cloud, GCP - MDM/MAM – InTune, Jamf, Idaptive (Munki) - Networking services – Routing, Routers, Firewalls, Switching, Cabling, Wireless access points, configuration - Printer Services - Server services – Linux (Debian), Windows Server and Hyper V - Storage services – DAS SATA – Samba and NFS access, Dell SAN, Synology NAS, Windows File Services - Able to establish productive, co-operative relationships and demonstrate effective use of conflict resolution skills - Demonstrated ability to work effectively in an environment characterized by constant change, ambiguous data and a fast-paced, deadline-driven culture - Demonstrated commitment to Appen core values and company vision - Demonstrated time management and organizational skills with high level attention to details. - Demonstrates strong IT skills combined with a good head for business. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients and managers; effectively uses active listening skills - Independent, motivated self-starter who can establish a course of action for self and others while driving initiatives to completion - Proven analytical skills including the ability to proactively identify problems, gather information and set course of action. - Takes personal responsibility for continuous learning     - Qualifications and Experience   - A bachelor’s degree in a relevant field of study, preferred (ie: Computer Science). - 5+ years of related Infrastructure or System Administration experience, preferably in a high-volume global corporate environment. - Hands-on experience and supporting modern technology platforms for communication and collaboration. - ITIL Certified V4 (preferred) and ensure its practices are intrinsically guiding IT’s philosophy to run a flexible, iterative, continuously evolving IT Service Delivery. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
ID
2020-5169
Job Locations US-WA-Seattle
Posted Date 4 weeks ago(10/30/2020 1:17 PM)
Opportunity Overview:   Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 800,000 skilled contractors, Appen partners with technology, automotive and eCommerce companies -  as well as governments worldwide -  to help them develop, enhance and use products that rely on natural languages and machine learning.     Position Summary:   Appen’s Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) doing search, social media and/or ecommerce evaluation, review, tagging and content annotation.  The APM works collaboratively with an Appen team to meet all project and client requirements.     Key Responsibilites: - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff Where necessary, complete additional tasks as assigned. Qualifications:   - Driven to focus on quality and service delivery - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Must also be an attentive and careful listener and respond appropriately to others  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives the development and implementation of new ideas Required Knowledge, Skills and Abilities: - BS or BA degree from an accredited university or equivalent work experience preferred - Minimum 1-2 year of quality management experience in a metric -driven setting working in a production, operation, or call center environment is desired - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus  
ID
2020-5168
City
Seattle
Job Locations US-CA-San Francisco
Posted Date 2 weeks ago(11/9/2020 3:20 PM)
Job Description: This role’s primary focus is to drive growing the global workforce using ML models to engage crowd and crowd retention. You will be responsible for driving the roadmap strategy and execution by collaborating with internal business owners to understand the business problems and working closely with the ML engineering team to deliver solutions. You will also work with the data engineering team to drive data warehouse solutions to support internal business owners’ reporting needs.   Key responsibility: - Work with internal & external customers to acquire a deep understanding of their business needs and requirements. - Define vision and roadmap to support business needs using the ML model analysis and prediction. - Define data strategy to support data visualizations and reports that are actionable. - Understand and translate customer problems into product requirements, including user stories and user journey maps. - Prioritize features and development efforts based on a thorough understanding of customer and business needs and company strategy - Partner with internal business owners to define metrics that can measure the success of deliverables.   Qualification: - Bachelor's degree in Business Analytics, Computer Science, Engineering, or equivalent - 5+ years of product management experience for enterprise SaaS platform - 2+ years of experience in machine learning applications. - 2+ years of experience in data analytics, data visualization, and dashboard/reporting - Experience in ML lifecycle from feature creation, model selection, training, tuning, and serving in production. - Understanding of data modeling, data pipeline, and reporting system - Experience with machine learning solution driven by business requirements - Ability to drive results through influence - Ability to execute and manage expectations across various functional teams.  
ID
2020-5164
City
San Francisco
Job Locations AU
Posted Date 1 month ago(10/28/2020 11:22 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary   We are looking for a Transcriber to work on a casual basis on our Chatswood office. The successful candidate will take part in a Japanese transcription project. Key task is to listen to the in-tool recorded speech in comfortable secure office environment and to transcribe data in line with guidelines to be provided on online transcription platform.  Project Details: Hours required for the task: min. 25-35 hours per week Task duration in weeks: approx. 12-20 weeks with a potential to extend.   Detailed Task - Users will listen to several audio clips about 3-30 minutes long and are tasked to transcribe and annotate the entire audio as per standard guidelines and set writing conventions. The candidate will be working with a team of in-house transcribers ensuring productivity and quality targets are met. Requirements - Native speaker of Japanese language - Available to work in our Chatswood office, NSW - Experience in transcription would be highly advantageous, but is not essential as full training is provided - Ability to type at least 30 words per minute or above - Have an eye for detail and accuracy and able to research and verify information contained within the audio - Able to pass required security clearance - Able to start ASAP Upon completed registration, candidates who passed initial screening will be contacted to take the qualification test and pass.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5163