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Job Locations PH-Cavite
Posted Date 2 days ago(11/28/2021 7:10 PM)
Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned   Required Knowledge, Skills and Abilities - Experienced in managing and prioritizing large volumes of email correspondence - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Excellent oral and written communication skills - Intermediate to advanced MS Excel skills - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule     Qualifications and Experience - Degree from an accredited university or at least 2 years of relevant experience - Project Management, Data Analytics/Management and/or Process Improvement is an advantage   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2021-5691
City
Cavite
Job Locations US-Remote
Posted Date 16 hours ago(11/29/2021 3:48 PM)
PROFESSIONAL SERVICES ENGINEER REMOTE USA (Dallas, TX - Seattle, WA)   Responsibilities - Design, build and implement custom solutions to process large amounts of data through the Appen Data Annotation Platform - Provide technical recommendations as a “trusted advisor” to internal and external stakeholders with a “customer first” mentality - Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals - Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements - Travel to customer on sites as needed (post COVID-19)   Required Experience/Skills - Minimum 3 years of implementation experience and/or in a technical customer-facing role - Working knowledge of scripting and coding, database querying, and web development (e.g. Python, JavaScript, HTML, CSS, and SQL) - Ability to break down complex problems and resolve through customer consultation and execution. - Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences - Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment Nice to Haves: - S. in Computer Science or Technical Bootcamp Equivalent - Knowledge of ETL and ETL workflows - Exposure to AWS Cloud Services, such as S3 and Lambda - Experience building Executive-level and customer-facing dashboards and analysis About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5689
City
Remote
Job Locations US-Remote
Posted Date 6 days ago(11/24/2021 2:01 AM)
Senior Recruitment Manager       Responsibilities: - This is a high impact position that will be responsible for providing recruitment, strategic sourcing and tactical direction of Appen's recruiting processes and teams - Will works across Crowd recruiting with particular focus on operational process transformation, recruitment program implementation, continuous improvement and transformational services. - Oversees and leads the strategic planning, development, implementation, organization, and control of end to end recruiting - This leader should drive for the efficient and expedient fulfillment of projects as derived from capacity needs of the company. - Will also assist the Recruitment Director in the planning and implementation of innovative and strategic initiatives. - This resource will have the opportunity to design and lead the implementation of relevant programs and process changes and will work across recruiting with particular focus on operational process transformation, customer program implementation, continuous improvement - Oversees and leads the strategic planning, development, implementation, organization, and control of all facets of crowd recruiting - This leader should drive for the efficient and expedient fulfillment of projects as derived from capacity needs of the company. - Will also assist the offshore Recruitment Director in the planning and implementation of innovative and strategic initiatives. - Manages the department’s expense budgets, evaluate needs, conduct cost and productivity analyses and determine technology priorities to effectively and efficiently support overall transformation objectives. - Develops strategic relationships with internal stakeholders and drive the business in a collaborative manner and working closely with the recruitment process owners as well as functional teams outside recruitment. - Daily operational and performance management of team - Creative strategies of sourcing and recruitment processes - Accountable for the planning and successful delivery of complex recruitment projects with significant business impact.         Required Knowledge, Skills and Abilities: - Proficiency in various recruitment strategies, sourcing approaches and knowledge of recruitment principles, processes, and best practices. - Strong experience in sourcing methodologies and market research - Experience in training and upskilling recruiters and supervisors - Strong leadership and people management skills - Excellent oral and written communication skills - Presentation and Training skills - Problem-Solving, Decision-Making, - Analytical Skills and Strategic Thinking - Adaptive to changing work schedules and working hours - Customer orientation - Results Oriented, Assertive, Diplomatic, Ethical, Professional         Qualifications and Experience: - At least 3 years experience in a managerial capacity; - 4 to 5 year experience in the Shared Services/RPO/ IT industry. - At least 2nd year college level - Certification in other languages a plus         About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5688
City
Remote
Job Locations AU
Posted Date 1 week ago(11/21/2021 7:10 PM)
About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     - Position Summary Data Collection Specialist is responsible for implementing data collection project solutions, configuring and troubleshooting Appen’s data collection systems, software and equipment, setting up data management workflows in coordination with Project Engineering and Project Delivery teams, and helping to troubleshoot tool issues. Data Collection Specialist works collaboratively with Data Collection Architect, Project Managers, Project Engineering and other Specialists to meet all project and client requirements.    - Responsibilities - Deliver to project objectives within project scope, timeline and budget  - Design user out-reach/onboarding/engagement strategies tailored for the needs of individual projects  - Taking ownership of successful creation, execution, monitoring and reporting on all types of project solutions - Create and analyse statistical reports to proactively identify and improve project results and efficiency  - Set up quality management processes and monitor their implementation  - Train project team members on workflows and processes for specific projects  - Follow strict confidentiality protocol regulating the handling of project details and other sensitive information  - Communicate and coordinate with internal or external stakeholders in a timely, clear and concise manner  - Ensure project team members and ICs have access to required tools, guidelines and other project resources to meet project requirements  - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans  - Provide regular project status reporting and in-depth analysis - Adapt to changing project needs and expectations   - Proactively contributing solutions, troubleshooting issues and helping others as necessary  - Participate in program improvements, initiatives, and committee work as needed    - Qualifications and Experience - 1-2 years of project and/or quality management experience in a metric-driven setting - BS or BA degree from an accredited university or equivalent work experience - Experience with stakeholder management in a commercial project-based environment  - Demonstrated time management and organizational skills with attention to details  - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Agility and a service orientated approach  - Able to work independently and proactively to resolve issues, take ownership of the tools, processes and reporting - Commitment to quality (being able to set up and follow quality management processes) - Ability to interpret data, identify trends and analyse process effectiveness   - Ability to thrive in metric-driven, fast-paced, high-growth environments    - Required Knowledge, Skills and Abilities - Proficiency in English, with excellent oral and written communication skills - Advance knowledge of Microsoft Office – Excel, VBA, Word, and Outlook - Working experience with SQL, R Studio, Python, PowerBI highly desirable - Experience with audio recording equipment and software desirable - Bi-lingual in a second language is a bonus     If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      
ID
2021-5676
Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas | US-WA-Kirkland
Posted Date 1 week ago(11/19/2021 11:47 PM)
CLIENT SERVICES DIRECTORPosition Summary The Client Services Director is responsible for overseeing daily operations for a team of Program and Project Managers and managing portfolios of Client relationships. The Director orchestrates a team of Managers in the performance of their duties including but not limited to client management, onboarding new clients, ramping new projects, process development, report and data management, strategic planning, project and data analysis, meeting coordination, training and team mentoring. Responsibilities The role includes but is not limited to the following duties and responsibilities: - Supervise the efforts of a team of Program and Project Managers - Build, develop and maintain high-performing delivery teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives - Establish and monitor team and individual goals and drive teams to accomplish and exceed them, inspiring and fostering team commitments, innovation and continuous improvement with measurable results - Develop and deliver semi-annual performance reviews for all direct reports as well as review performance evaluations given by direct reports to first line subordinates. - Drive operational excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes for Appen and its operations - Meet and exceed project budgets - Monitor and control margins and participate in pricing strategies - Oversee the development and maintenance of operational process and program documentation - Drive thorough and timely communications that fosters confidence in knowledge and enables a proactive, collaborative work environment. Communicate effectively both up and down communication chains. Occasionally required to present to executive team or during company events. - Drive new business by supporting new client and project growth as well as  implementation of new business or service offerings. - Spearhead the development, implementation and maintenance of Appen’s internal infrastructure including building processes for assigned projects, operations and initiatives. Drive initiatives for improving Appen’s internal suite of tools. - Implement and maintain lean processes and programs - Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units - Provide excellent customer service across Appen’s full client base: - Successfully build, maintain and grow productive relationships with assigned client base - Respond to and appropriately prioritize client requests and project delivery requirements as they arise - Complete periodic needs analysis and proactively listen for clients’ pain points and dissatisfaction and drive appropriate resolutions - Address client requests and feedback with appropriate urgency and escalation - Work closely with Business Development to identify and drive new business strategies and activities   Qualifications and Experience - 5 years minimum senior management experience working in a metrics driven setting in a production, operation, or call center environment. - 5 years experience in a client facing role. - 10 years minimum experience managing teams and mentoring others, including hiring and managing full time and contract staff or consultants. - BS or BA degree from an accredited University or equivalent work experience preferred. - Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Demonstrated time management and organizational skills with attention to details - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues.  Able and unafraid to provide valuable input across the company - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills.  Effectively coaches, mentors and trains peers and team members - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members - Ability to drive customer service excellence, proficient in managing client relationships and able to drive new projects forward while keeping the customer happy - Track record of building and developing effective teams that deliver high quality production, operation or call center work - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities - Maintains a high level of business acumen and is able to lead process improvement and innovation while drivinge effeciencies and and change - Experience managing full budget responsibility with a demonstrated high-level of fiscal awareness and responsibility.  Does not waste resources and continuously looks for methods to develop processes that have a positive impact on the bottom line   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5675
City
Remote
Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas | US-WA-Kirkland
Posted Date 2 weeks ago(11/19/2021 12:37 AM)
PROGRAM MANAGER     Position Summary The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned   Required Knowledge, Skills, Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years’ experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5674
City
Remote
Job Locations US-Remote
Posted Date 2 weeks ago(11/19/2021 4:48 PM)
CUSTOMER SUCCESS MANAGER (Location: USA Remote)     Position Summary The Customer Success Manager (CSM) is responsible for managing a $3-5M book of business, achieving high customer retention rates within that customer base, and ensuring that an environment for revenue expansion is possible. In addition, the CSM must align multiple internal functions and work across levels and functions within our enterprise customers to maximize the value that Appen delivers. Responsibilities - Accelerate customer platform adoption during the onboarding phase by driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas - Ensuring proper internal alignment and customer communication to keep all deliverables on track - Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI.Driving high utilization of customer’s subscription. - Driving the customer’s business transformation and operational excellence. - Being the customer’s trusted advisor and advocate within Appen. - Collaborating and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics. - Grow product use within our customer base by understanding and clearly communicating customer use cases, goals, business needs and opportunities to both our product and sales teams. - Building strategic relationship across the enterprise organizations we serve. - Arming Product with customer stories to accelerate product adoption and improve and expand product functionality to ensure immediate customer needs are consistently met and future goals aligned. - Working with Sales to identify new use cases and support their efforts to expand usage within and across enterprises. - Establish a repeatable and scalable engagement model for our Enterprise customer base by creating and driving process standardization and improvement within the CSM team Required Knowledge, Skills and Abilities - Prior experience managing a portfolio of customers with total annual recurring revenue between $1 and $5 Million (i.e., ARR). - Strong leadership skills to advocate cross functionally on behalf of customers. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL. - A true passion for customers and for Customer Success with the ability to build strong relationships. - Truly enjoys a dynamic environment where every day is different, and each challenge is different. - Can juggle multiple, very different tasks – an advanced customer wanting to leverage deep functionality today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each client may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to our success. - Experience managing customers both large and small and knowing how and why to manage them differently.   Qualifications and Experience - Bachelor's degree or equivalent work experience. - Willingness to travel and meet customers up to 15% of the time (post-COVID). - 3-5 years in a customer-facing role (CSM, Account Management, Sales) preferably at a SaaS company. About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5672
City
Remote
Job Locations PH-Cavite
Posted Date 2 weeks ago(11/18/2021 7:59 PM)
Position Summary Reporting to the IT Service Desk Manager, responsibilities revolve around the effective delivery of remote IT Support Appen customer and users. Daily job routine will include resolving incidents and requests captured via service desk tool (Solarwinds) and minor administrative and organisational task to assist the IT Service Desk Manager.   Responsibilities - Provide remote service desk to all offices and users in Appen globally - Combination of onboarding/offboarding users, desktop and application support within Microsoft AD and Mac/Linux platform - Perform a wide variety of online support across many technologies - Point of escalation to senior tier (System administration team) - Occasional project team work to deploy solutions for the business - Training and assist internal customer in the use of technology    Required Knowledge, Skills and Abilities - Good verbal and written English. Able to understand and be understood. - Fast learner - Technical writer - Adept troubleshooting approach - Good team player - Performance: Able to work with precision and good knowledge on the task at hand. - Grit: Willing to perform above and beyond expected role confidently. If asked to go a mile, he/she is willing to give an additional mile. - Honesty: Accountable for the actions taken in providing solutions and workarounds for the customer. - Humility: Able to show respect and share knowledge amongst colleagues and team members.    Qualifications and Experience - Minimum two (2) years experience in IT support roles. This applies also for internal sourcing from Appen project operations. - Experience working with an IT internal services and global remote teams - Experience with end-user support and Active Directory - Experience with Windows and MacOS environments - Knowledge of Active Directory, O365 and G-suite in user management level - General understanding of LAN & WAN networking principles - Understanding of end-point backup systems and software for desktops - Familiar with ITIL framework and customer service principles is highly regarded - Excellent customer service rating   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5671
City
Cavite
Job Locations Remote-EU
Posted Date 2 weeks ago(11/18/2021 6:59 PM)
PROJECT MANAGER   Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5670
City
EU
Job Locations US-Remote
Posted Date 2 weeks ago(11/17/2021 5:31 PM)
ENTERPRISE ACCOUNT EXECUTIVE       Position Summary As an Enterprise Account Executive, you will use your enterprise and consultative selling skills to build longstanding relationships with prospective customers and decision makers ranging from Data Scientists to Chief Data Officers. You will generate business by selling our platform into new accounts and then expanding within those accounts. Our ideal candidate is a results-oriented, performance-driven individual who enjoys working as part of a fast-paced environment and team.   Responsibilities Dig deeply into customers' business requirements and share exactly how we can help each customer transform their messy incomplete data into high quality rich, clean data with the company platform.     Qualifications and Experience: • Minimum of 5 years of proven experience selling enterprise software solutions • Experience selling SaaS solutions • Consistently exceeded $3M annual quotas • Technical expertise to be able to demonstrate the product and explain the business and benefits (our product is meant to be used by technical and analytical people, so we need to be able to show them how these folks can use the product) this requires a level of technical depth and understanding • Experience selling an analytical or technical product to a technical audience   Required Knowledge, Skills and Abilities: • Proven track record of overachieving quota through new logo acquisition • Experience working in a high growth environment • Experience writing SOW's and skilled at negotiating business terms with line-of-business, procurement and contract teams, senior management and/or C-level executives • Proven ability in managing complex, enterprise sales cycles from start to finish, from business champion to the C level decision makers, and with a track record of successful revenue attainment • Genuine curiosity about our customer - what are they trying to accomplish? What is preventing them from doing so? • Intrinsic drive to be successful. We are a fast-growing company, and need people who will take initiative to “figure it out” and take ownership to be successful in the role. • Clear, succinct communicator. The best technical sales people communicate points clearly and succinctly, with an economy of words. They focus on using the vocabulary of their customer to help that prospect envision using and getting value from the product. • Team-oriented, collaborative nature: We’re a fast-growing team. Everyone needs to pull for each other, share best practices, and take on team projects to make the entire organization better.     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5668
City
Remote
Job Locations PH-Cavite
Posted Date 3 days ago(11/27/2021 7:03 AM)
Position Summary Appen’s Recruitment Admin Assistant will assist in the cleanup drive of contract pending and express qualifying. Their primary objective is to clean up the profiles in AC in order to better assess the overall health of the pipeline.   Responsibilities - Manage the ‘Contract Pending’ bucket of AC by - Pushing contributors into their proper buckets; - Following up on the pending action items of the contributors via email, text or call within the limitations of per country labor laws; - Checking and rejecting fraud candidates. - Manage the ‘Express Qualifying’ bucket of AC by - Pushing contributors into their proper buckets; - Following up on the pending action items of the contributors via email, text or call within the limitations of per country labor laws; - Checking and rejecting fraud candidates as necessary. - Screen contributors using IPQS as necessary. - Provide real-time candidate monitoring - Communicate with the supervisor on the status of their requirements - Research new technologies to understand the requirement/s better. - Conduct phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements - Other recruitment related activities deemed necessary in fulfilling the crowd projects’ goals.    Required Knowledge, Skills and Abilities - Excellent verbal and written communication skills - Ability to learn and understand the Recruitment practices - Ability to organize, prioritize and solve problems with accuracy and attention to detail - Ability to familiarize with Applicant Tracking Systems and resume databases - Ability to comprehend and follow instructions - Ability to work in a fast-paced environment;    Qualifications and Experience - Experience in using ATS or ability to learn AC systems and fraud check systems in a short span of time preferred - Work experience as a Recruiter, preferred - Experience working in fast paced global organizations, RPO, Tech, Languages, Remote Work companies (tutorials) or Shared Services, preferred - Shifting schedule   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5666
City
Cavite
Job Locations PH-Cavite
Posted Date 2 weeks ago(11/17/2021 1:48 AM)
Position Summary Appen’s Recruitment Admin Assistant will assist in the cleanup drive of contract pending and express qualifying. Their primary objective is to clean up the profiles in AC in order to better assess the overall health of the pipeline.   Responsibilities - Manage the ‘Contract Pending’ bucket of AC by - Pushing contributors into their proper buckets; - Following up on the pending action items of the contributors via email, text or call within the limitations of per country labor laws; - Checking and rejecting fraud candidates. - Manage the ‘Express Qualifying’ bucket of AC by - Pushing contributors into their proper buckets; - Following up on the pending action items of the contributors via email, text or call within the limitations of per country labor laws; - Checking and rejecting fraud candidates as necessary. - Screen contributors using IPQS as necessary. - Provide real-time candidate monitoring - Communicate with the supervisor on the status of their requirements - Research new technologies to understand the requirement/s better. - Conduct phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements - Other recruitment related activities deemed necessary in fulfilling the crowd projects’ goals.    Required Knowledge, Skills and Abilities - Excellent verbal and written communication skills - Ability to learn and understand the Recruitment practices - Ability to organize, prioritize and solve problems with accuracy and attention to detail - Ability to familiarize with Applicant Tracking Systems and resume databases - Ability to comprehend and follow instructions - Ability to work in a fast-paced environment;    Qualifications and Experience - Experience in using ATS or ability to learn AC systems and fraud check systems in a short span of time preferred - Work experience as a Recruiter, preferred - Experience working in fast paced global organizations, RPO, Tech, Languages, Remote Work companies (tutorials) or Shared Services, preferred - Shifting schedule   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5664
City
Cavite
Job Locations PH-Cavite
Posted Date 3 days ago(11/27/2021 7:02 AM)
Position Summary Appen’s Recruitment Associate will be responsible on the daily recruiting operations to meet the hiring demands of our clients. Recruitment Associate responsibilities includes close coordination with the team lead, conducting market research, identifying candidates, screening, coordinating recruitment activities & support fair hiring practices.   Responsibilities - Manage the ‘Contract Pending’ bucket of AC by - Pushing contributors into their proper buckets; - Following up on the pending action items of the contributors via email, text or call within the limitations of per country labor laws; - Checking and rejecting fraud candidates. - Manage the ‘Express Qualifying’ bucket of AC by - Pushing contributors into their proper buckets; - Following up on the pending action items of the contributors via email, text or call within the limitations of per country labor laws; - Checking and rejecting fraud candidates as necessary. - Screen contributors using IPQS as necessary. - Provide real-time candidate monitoring - Communicate with the supervisor on the status of their requirements - Research new technologies to understand the requirement/s better. - Conduct phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements - Other recruitment related activities deemed necessary in fulfilling the crowd projects’ goals.    Required Knowledge, Skills and Abilities - Excellent verbal and written communication skills - Solid understanding of Recruitment practices - Good time-management skills with the ability to handle various open positions simultaneously - Familiarity with Applicant Tracking Systems and resume databases    Qualifications and Experience - Experience in using ATS or ability to learn AC systems and fraud check systems in a short span of time - Work experience as a Recruiter, preferred - Experience working in fast paced global organizations, RPO, Tech, Languages, Remote Work companies (tutorials) or Shared Services, preferred - Flexible in accommodating varying shift schedule   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5663
City
Cavite
Job Locations PH-Cavite
Posted Date 2 weeks ago(11/16/2021 10:31 PM)
Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of subject matter experts and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The key accountability is delivering key performance metrics (throughput, quality and budget) for assigned projects. The PM works collaboratively with an Appen project team to meet all project and client requirements.    Responsibilities - The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve project team results to, in-turn, improve client satisfaction - Actively participate in Client regular business performance review meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Coordinate project team members including ensuring access to required tools, guidelines and other project resources to meet project requirements - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and project team members to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned    Required Knowledge, Skills and Abilities - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others. - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - Displays a high level of business acumen    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a technology-oriented or services organization - Client facing or relationship management experience - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Familiarity with a range of Natural Language Processing technologies and/or Solid understanding of linguistic concepts and terminology are a bonus - Exposure to data management   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5658
City
Cavite
Job Locations AU | US-Remote
Posted Date 2 weeks ago(11/16/2021 6:44 PM)
Project Manager – Language Technology Projects   To meet our current and future work commitments we are inviting applications from individuals with interest in language, technology and project management. The role involves managing concurrent projects, applying your linguistic & project management skills. The successful candidate will join a friendly project focused team supporting clients in North America.   You will lead teams towards customer project delivery while simultaneously handling key stakeholder relationships. You will need to be a highly motivated, ‘results driven’ individual, with superior organizational skills. You will be a natural leader, with excellent communication skills, that enable you to build relationships, manage client relationships and motivate project team members.   The position is open to applicants in either Sydney, Australia, or the US.   Position Summary:   The Project Manager at Appen will manage a portfolio of small to medium-sized linguistic projects for established clients. He/She will rely on their linguistic skills to lead project teams of linguists/specialists, while bringing in their project management and customer focus to effectively manage project scope, and to meet or exceed project targets while delivering high quality. Key Responsibilities: - Autonomously plan and manage project teams to quality, scope, time, and budget; ensure effective project execution and delivery - Build strong client relationships through customer service and regular reporting - Report and manage project financial activities - Report project status, manage risk and issues and undertake recovery action as necessary to ensure project success - Ensure close and regular communication with all internal project stakeholders - Share knowledge and take initiative to improve processes - Provide operational input to the Sales team to support business growth opportunities Required Knowledge, Skills, and Abilities: - Degree in linguistics, computational linguistics, language studies, a related field, or equivalent experience - 2-5 years project management experience preferably in a language, linguistics, or software-related field, in a client-facing role - Solid understanding of linguistic concepts and terminology - Familiarity with a broad range of Natural Language Processing Technologies and their application to the company's business areas - Strong technical and data management skills - Excellent communication skills - Demonstrated ability to work effectively in an environment characterized by frequent change, and a fast, deadline-driven culture   Advantageous Skills: - Native or near-native proficiency in at least one language other than English - Familiarity with a range of Natural Language Processing technologies - Experience with regular expressions, scripting, or programming skills     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5656
Job Locations PH-Cavite
Posted Date 2 weeks ago(11/16/2021 2:33 AM)
Position Summary Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills with ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others. - Bi-lingual in a second language is a bonus - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Project Management, Data Analytics/Management and/or Process Improvement is an advantage   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5655
City
Cavite
Job Locations US-Remote | US-CA-San Francisco
Posted Date 2 weeks ago(11/15/2021 6:13 PM)
 Full Stack Engineer (with ROR)   About Appen The Appen Data Annotation Platform (ADAP) is the essential Human-in-the-Loop Machine Learning platform for data science and machine learning teams. It serves Fortune 500 and fast-growing data-driven organizations across a wide variety of industries, including autonomous vehicles, intelligent personal assistants, medical image labeling, consumer product identification, content categorization, customer support ticket classification, social data insight, CRM data enrichment, product categorization, and search relevance.   About the Role ADAP users range from engineers and data scientists to subject matter experts creating training data for machine learning. You will be working on the most important problems in technology today: how can humans and AI collaborate to solve important and sometimes complicated tasks?   As a member of our Client Workspace team, you will design and build user interfaces that provide the best experience for our users, whether that’s collecting and managing training data for AI models, evaluating the performance of the machine learning models used by that data, or building infrastructure for managing data pipelines. Specifically, you will work on annotation tools for 2D and 3D images, video, text, and audio annotation that combine human input (eg: bounding boxes on objects) and Machine Learning input (eg: automatic object tracking in videos). You will be on a cross-functional team collaborating with members of the Product, Machine Learning, Dev Ops, and Engineering teams.   Your work will consist of implementing new features and architecture, migrating existing features from legacy applications to a modern React-based front-end stack, and fixing bugs / maintaining existing functionality. You’ll mentor less experienced developers and constantly work on improving your own skills and the quality of our codebase.   To learn more about what we build, feel free to start here: Appen Platform Overview.   Ideal Candidate You enjoy working on system services and infrastructure and architecting them for change & innovation. You like to work with different technologies and are passionate about learning. You take pride in designing elegant, simple solutions to challenging problems, creating quality software components, and promoting best practices for agile software development. You can work independently, take on complex problems, and enjoy mentoring less experienced developers. You are looking for a team where you can make a difference while also being challenged to improve your own skills. You have strong analytical skills, an unwavering commitment to quality, a collaborative work ethic, and cutting edge coding skills.   Responsibilities: - General feature development for combining human and machine intelligence. - Maintain existing Ruby on Rails microservices. - Migrate legacy systems (primarily RoR views) to React/Redux stack. - Assist with QA and testing strategy. Promote best practices for writing maintainable code. - Design and implement the API orchestration layers for our web clients. - Participate actively in setting standards for/innovating architecture and selecting criteria for tools/tech stack. - Work closely with members of other development teams to ensure seamless integration between frontend and backend services. - Be obsessive about security, quality, and performance.   Qualifications: - 4+ years of experience developing commercial web applications. - 2+ years of experience with Ruby / Ruby on Rails - 2+ years of experience with React/Redux. - 2+ years of experience with working with Node.js platform and tools. - Excellent knowledge of JavaScript and CSS. - Proficiency with command line and Chrome Developer Tools. - Experience with Git, Docker, Jira, Confluence. - Collaborative, focused, and impact-oriented mindset toward software development. - Experience or interest in Machine Learning. You will work closely alongside Machine Learning teams and will be using your application / UX expertise to improve the annotation platform’s performance.  
ID
2021-5654
City
Remote
Job Locations US-Remote | US-CA-San Francisco
Posted Date 2 weeks ago(11/15/2021 6:06 PM)
 Full Stack Engineer (with ROR)   About Appen The Appen Data Annotation Platform (ADAP) is the essential Human-in-the-Loop Machine Learning platform for data science and machine learning teams. It serves Fortune 500 and fast-growing data-driven organizations across a wide variety of industries, including autonomous vehicles, intelligent personal assistants, medical image labeling, consumer product identification, content categorization, customer support ticket classification, social data insight, CRM data enrichment, product categorization, and search relevance.   About the Role ADAP users range from engineers and data scientists to subject matter experts creating training data for machine learning. You will be working on the most important problems in technology today: how can humans and AI collaborate to solve important and sometimes complicated tasks?   As a member of our Client Workspace team, you will design and build user interfaces that provide the best experience for our users, whether that’s collecting and managing training data for AI models, evaluating the performance of the machine learning models used by that data, or building infrastructure for managing data pipelines. Specifically, you will work on annotation tools for 2D and 3D images, video, text, and audio annotation that combine human input (eg: bounding boxes on objects) and Machine Learning input (eg: automatic object tracking in videos). You will be on a cross-functional team collaborating with members of the Product, Machine Learning, Dev Ops, and Engineering teams.   Your work will consist of implementing new features and architecture, migrating existing features from legacy applications to a modern React-based front-end stack, and fixing bugs / maintaining existing functionality. You’ll mentor less experienced developers and constantly work on improving your own skills and the quality of our codebase.   To learn more about what we build, feel free to start here: Appen Platform Overview.   Ideal Candidate You enjoy working on system services and infrastructure and architecting them for change & innovation. You like to work with different technologies and are passionate about learning. You take pride in designing elegant, simple solutions to challenging problems, creating quality software components, and promoting best practices for agile software development. You can work independently, take on complex problems, and enjoy mentoring less experienced developers. You are looking for a team where you can make a difference while also being challenged to improve your own skills. You have strong analytical skills, an unwavering commitment to quality, a collaborative work ethic, and cutting edge coding skills.   Responsibilities: - General feature development for combining human and machine intelligence. - Maintain existing Ruby on Rails microservices. - Migrate legacy systems (primarily RoR views) to React/Redux stack. - Assist with QA and testing strategy. Promote best practices for writing maintainable code. - Design and implement the API orchestration layers for our web clients. - Participate actively in setting standards for/innovating architecture and selecting criteria for tools/tech stack. - Work closely with members of other development teams to ensure seamless integration between frontend and backend services. - Be obsessive about security, quality, and performance.   Qualifications: - 4+ years of experience developing commercial web applications. - 2+ years of experience with Ruby / Ruby on Rails - 2+ years of experience with React/Redux. - 2+ years of experience with working with Node.js platform and tools. - Excellent knowledge of JavaScript and CSS. - Proficiency with command line and Chrome Developer Tools. - Experience with Git, Docker, Jira, Confluence. - Collaborative, focused, and impact-oriented mindset toward software development. - Experience or interest in Machine Learning. You will work closely alongside Machine Learning teams and will be using your application / UX expertise to improve the annotation platform’s performance.  
ID
2021-5653
City
Remote
Job Locations PH-Cavite
Posted Date 3 weeks ago(11/11/2021 2:50 AM)
Position Summary Appen’s Sr. Recruitment Specialist will be responsible for the primary oversight of management of sourcing the candidates internally and, when needed, externally via call outs and other means. The Sr. Recruitment specialist in close coordination with the team lead will introduce recruitment best practices as well as help guide recruitment strategies based on the market research which will be conducted by the person. The Sr. Recruitment Specialist may also be assigned into working on different tiers of crowd recruitment due to his/her expertise in the process, and systems.   Responsibilities - Provide quality market research which will help in the formulation of strategic plans to the benefit of the project needs - Lead process developments to centralize sourcing information and plans - Assist in building internal, and if needed, external pipelines for regular projects and particularly for prio projects and projects with special needs. - Closely collaborate with sourcing team in order to build effective and strategic advertisements and communications for a better engaged crowd. - Conduct volume calls to entice and engage crowd in joining Appen’s different projects. - Other recruitment related activities deemed necessary in fulfilling the crowd projects’ goals.    Required Knowledge, Skills and Abilities - Excellent verbal and written communication skills. - Excellent interpersonal skills with good negotiation tactics. - Ability to work on problems of diverse scope. - Ability to create and implement sourcing strategies for recruitment for a variety of roles. - Ability to quickly learn and absorb processes, and various recruitment systems in a short span of time. - Proactive and independent with the ability to take initiative. - Excellent time management skills with a proven ability to meet deadlines. - Familiarity with laws, regulations, and best practices applicable to hiring and recruitment. - Proficient with Microsoft Office Suite or related software.    Qualifications and Experience - Bachelor’s degree in human resources or related field, or equivalent work experience, required. - At least 3 years managing all phases of the recruitment and hiring process highly preferred. - Experience in volume recruitment in RPO environment is preferred. - Flexible in accommodating varying shift schedules.   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5636
City
Cavite
Job Locations PH-Cavite
Posted Date 3 weeks ago(11/11/2021 2:41 AM)
Position Summary Reporting to the Solutions Architects Director, the Pricing Analyst will be primarily responsible for working with operational teams, Solution Architects, and sales teams to devise pricing for customer proposals.   Pricing Analysts will provide cost modeling pre-sales support to the Global Solution Architects. At the outset, the analysts will gather operational inputs to support the SA’s. Eventually, parameters will be developed whereby the BD/AE will work exclusively with a pricing analyst for all pricing needs on certain opportunities.   Responsibilities - Work closely with operational teams across Appen to collate the necessary financial inputs, i.e. vendor costs, staff costs, etc. to assemble a pricing package for internal (Appen stakeholders) and external (customer) review. - Using Appen tools, coordinate and communicate effectively across multiple operational teams to ensure that financial inputs address customer requirements and hew to established internal financial benchmarks, i.e. profitability. - With training, be well-versed in Appen solutions to confirm accuracy and cost-effectiveness of financial inputs received from operational teams. - Using Excel and the pricing inputs provided from operational teams, build financial models for internal review (containing profitability benchmarks) and external consumption (client-facing to be included in sales proposals). - Support the sales process in ensuring that pricing packages are assembled for review according to proposal timelines. - Continually act as a liaison with operational teams & be educated on internal developments that will impact pricing and cost structures. - As opportunity needs dictate, work directly with sales teams in securing all financial and solution-related needs for a proposal and deliver to sales an on-time proposal package that addresses customer requirements.    Required Knowledge, Skills and Abilities - Strong organizational and analytical skills - Ability to collate large amounts of data and convert into accurate and easily-understood pricing models - Advanced user of Excel and Word - Ability to juggle multiple priorities, respond quickly, and manage time effectively in a fast-paced environment. - Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt your message to the context of the audience. - Dynamic thinker and fast learner who can quickly adapt pricing models to shifting customer needs. - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.    Qualifications and Experience - 5+ years-experience in analytics/financial services - University degree required - Experience working in a managed services or SAAS environment is preferred   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    
ID
2021-5635
City
Cavite