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Job Locations US-CA-Sunnyvale
Posted Date 5 hours ago(10/27/2021 11:17 AM)
  Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia, and has subsidiaries in the United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s clients include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning. Appen is listed on the Australian Stock Exchange with stock code: APX    About this role Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produce the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging, and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text, and audio, as well as data capturing.    Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate, who will join Appen’s data science team.    We are seeking a senior data scientist with hands-on expertise in computer vision, software development, and machine learning to build AI solutions to improve millions of annotators' efficiency at scale.  You get the opportunity to work with our global tech team from Shanghai, Silicon Valley, and Sydney. It is a leading data company with a start-up culture. And we only want people who want to make a huge impact on the AI world instead of just a job!    Responsibilities:  - Develop computer vision algorithms for automating manual annotation tasks, which include image/video/Lidar object detection, segmentation, and tracking, and many more use cases.  - Work with the teams to build human-in-the-loop AI/ML solutions in the computer vision domain to improve annotation efficiency and quality.    Skills and Experience:  - MS or Ph.D. degree in Computer Science, Statistics, Mathematics, or equivalent is required for this position.  - Minimum of 1-4 years of industry experience in AI/ML field  - Hands-on experience with software development, and data processing pipelines,  - Familiar with Python, or other programming languages. Experience in PyTorch or Tensorflow.   - Solid understanding of various deep learning and machine learning algorithms  - Good communications skills, both verbal and written in English  - Ability to work independently to research innovative solutions to challenging business problems.  - Autonomous vehicle experience preferred. - Multiple object tracking experience preferred   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role. 
ID
2021-5598
City
Sunnyvale
Job Locations US-Remote
Posted Date 19 hours ago(10/26/2021 9:14 PM)
ASSOCIATE PROJECT MANAGER Position Summary Appen’ Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation. The APM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Execute day-to-day quality processes and drive quality improvements - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Become familiar with all aspects of managing client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned  Qualifications and Experience - Minimum 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired - BS or BA degree from an accredited university or equivalent work experience preferred - Driven to focus on quality and service delivery - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives the development and implementation of new ideas - Advanced Excel skills required - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      
ID
2021-5595
City
Remote
Job Locations US-CA-Sunnyvale
Posted Date 1 day ago(10/26/2021 2:51 PM)
- Position Summary   Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produces the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging and very few company can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text and audio, as well as data capturing.   Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate who will join Appen’s fast growing data science & machine learning team.   We are seeking a staff/senior level machine learning infrastructure engineer with hands-on expertise to build and enhance our machine learning infrastructure to improve millions of annotators efficiency at scale.  This is a tech lead role with the potential to grow into a senior manager.     In this role, you will be the part of a fast growing team solving very interesting technical problems at the intersection of various exciting domains like Cloud Computing, Distributed Systems, Big Data, Machine Learning, and High Performance Computing. Your work will have an enormous impact on Appen's long-term success.    Responsibilities   - Design solutions for machine learning infrastructure that will support the current and future needs of our business. - Build scalable and reliable infrastructure that supports feature engineering, model training, deployment, inferencing, performance monitoring in the cloud and on prem. - Build pipeline that supports running multiple machine learning models in parallel in production - Collaborate with data scientists to improve existing machine learning model training and evaluation pipelines - Build continuous integration, testing, and deployment pipelines in cloud computing environments for machine learning services - Build data logging, tracking, analyzing, monitoring and reporting pipelines in cloud computing environments - Work closely with related teams across Appen to ensure that our machine learning services work seamlessly in Appen's platforms and tools.     - Required Knowledge, Skills and Abilities - BS or above in Computer Science, Electrical Engineering, or a related field - 5+ years of industry experience building ML infrastructure at scale - Proficient in Python or C++. Experience writing and maintaining high-quality production code - Deep knowledge of Linux operating system and proficient in Bash - Experience in using AWS ECS (or similar orchestration platforms such as Kubernetes), Kafka (or similar streaming platforms), low latency data management systems such as Redis, RocksDB, DynamoDB - Experience in using AWS and/or other major cloud platforms to build data-intensive infrastructure, specially for machine learning applications - Working knowledge of CI/CD automation tools such as Docker, Jenkins, Terraform, Helm etc. - Working knowledge of publicly available ML platforms such as Sagemaker, Kubeflow etc. - Knowledge of machine learning concepts and fundamentals - Great communication skills, both written and oral; comfortable presenting findings and recommendations to non-technical audiences - Ability to proactively learn new concepts and apply them at work    
ID
2021-5594
City
Sunnyvale
Job Locations US-Remote | US-WA-Seattle
Posted Date 1 day ago(10/26/2021 12:43 PM)
                 Project Manager               Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships   Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5592
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 1 day ago(10/26/2021 11:58 AM)
                 Program Manager               Position Summary The Program Manager role is a leadership position with active involvement in client and project/program team management, process design and implementation, report and data management and strategic planning.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.   The program manager may or may not have Direct Reports (matrix environment). Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of project managers and specialists to drive (project) team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and project resources to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports (if any) - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned Minimum Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a technology-oriented or services organization - 3 to 5 years of project management experience in a technology-oriented or services organization - BS or BA degree from an accredited University or equivalent work experience preferred - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. You will succeed in this role if you are - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - An analytical thinker with ability to proactively identify problems, gather information and drive course of action for self and others - Innovative thinker, who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Demonstrated understanding and appreciation for a global marketplace and workforce - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus - PMP and Prince 2 certifications are desirable     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5591
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 2 days ago(10/26/2021 1:52 AM)
                 Program Manager               Position Summary The Program Manager role is a leadership position with active involvement in client and project/program team management, process design and implementation, report and data management and strategic planning.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.   The program manager may or may not have Direct Reports (matrix environment). Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of project managers and specialists to drive (project) team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and project resources to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports (if any) - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned Minimum Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a technology-oriented or services organization - 3 to 5 years of project management experience in a technology-oriented or services organization - BS or BA degree from an accredited University or equivalent work experience preferred - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. You will succeed in this role if you are - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - An analytical thinker with ability to proactively identify problems, gather information and drive course of action for self and others - Innovative thinker, who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Demonstrated understanding and appreciation for a global marketplace and workforce - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus - PMP and Prince 2 certifications are desirable     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5589
City
Remote
Job Locations US-Remote
Posted Date 2 days ago(10/26/2021 1:47 AM)
PROJECT MANAGER   Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5588
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 2 days ago(10/26/2021 1:25 AM)
               SENIOR PROGRAM MANAGER (LINGUISTIC PORTFOLIO)                Position Summary   The Sr (Program) Manager, Linguistic Portfolio, is accountable for the performance of a team of SMEs including Linguists and AI Data Collection specialists (referred as Specialists in the rest of the document) and their individual Program Managers, and the financial and strategic success of the lines of business, providing key leadership and direction to the teams. The Specialists teams provide resources for projects requiring a high level of specialized knowledge, skill and experience. The teams advise Sales and Solution Architects on task scope; develop technical solutions; and plan and execute complex specialist tasks to the required service levels, operating in concert with matrix team members in Enterprise Delivery organizations.   Responsibilities - The Senior Program Manager, Linguistic Portfolio, is responsible for consistent and effective governance and delivery of the Specialist teams’ portfolio of business to the Enterprise clients. In conjunction with other business leaders, the Director ensures that investments in internal and operational projects deliver the best possible outcomes for the Enterprise clients Specialist programs of work. This includes working with other business units and project teams to align standards, methods and governance to the portfolio approach and actively positioning projects for success. - The Senior Program Manager is a source of guidance on industry best practice within the area of specialization, drawing on industry and academic sources of knowledge as required to support the practice. - The Senior Program Manager has oversight of all project tasks executed by the Specialist teams. The Senior Program Manager will provide expert direction and advice as required to ensure that projects in the portfolio are positioned to meet or exceed required SLAs. - The Senior Program Manager manages a team and is expected to optimize planning of teams and organisation design. Specific duties include but are not limited to: - Ensure the smooth day-to-day running of the Specialist teams; - Maintain oversight and ensure reporting of key portfolio financials and project/task performance metrics; - Liaise with Sales, Marketing, Recruitment and execution and delivery teams to highlight strategic risks and opportunities, enabling the Specialist teams to respond to both in a timely manner; - Support the prioritisation, resourcing and scheduling of Specialist tasks to ensure alignment with Enterprise clients program requirements and priorities; - Identify and monitor portfolio level risks, issues, and dependencies, and support appropriate risk mitigation and management methods; - Delivery and optimisation of reporting incl. Customer and Internal health reports; Financial reporting including weekly & monthly forecasting; GM reporting and optimization. - Be a key sponsor for work tool and other technical developments required for the efficient and effective execution of specialized tasks; - Identify and organise training and professional development activities for team members as required to optimize performance; - Support career development and succession planning within the team; - Ensure methods, practices, techniques, processes, etc. are regularly maintained and updated, in line with best practice; - Maintain a strong resourcing pipeline to ensure appropriate staffing levels at all times; - As required, provide visibility and updates on the status of the Enterprise clients portfolio to various stakeholders. - Strategy design and reporting for the managed portfolio of business  Qualifications and Experience - 10+ years of Management, Project Management or equivalent experience; - Knowledge of, and engagement with, industry, academic and research developments relevant to Appen’s current and strategic directions; - Postgraduate qualifications in a relevant area of specialization, or equivalent experience such as Linguistics; - Demonstrated experience in leading high-performing teams with openness and transparency; - Extensive experience with, and oversight of, Specialist projects executed in a commercial setting to rigorous time, budget and quality requirements; - Strong personal accountability, persistence and resilience; - Ability to effectively prioritize and execute tasks in a high-pressure and constantly changing environment; - Strategic, agile and professional communicator, with a ‘win-win’ orientation and an ability to positively influence outcomes; - Ability to work with a variety of personality types and bring together the right people to produce results in both internal and external stakeholder settings.   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5587
City
Remote
Job Locations US-Remote
Posted Date 2 days ago(10/26/2021 12:49 AM)
CUSTOMER SUCCESS MANAGER   Position Summary   As Customer Success Manager, you will be responsible for a team of CSMs who engage accounts through the full customer lifecycle. You and your team are trusted advisors that help customers adopt and leverage the Appen Data Annotation Platform (ADAP) to meet and exceed their desired goals, objectives and outcomes. In addition, you will be responsible for building customer success strategies for adoption, helping your team develop renewal strategies, help find expansions or create opportunities for future growth and partner with sales to execute on all customer needs. You will also help contribute to the development and launch of ongoing management to our customer success methodology, playbooks, onboarding, and Customer Success training management.   Responsibilities - Manage and grow a team of CSMs who are responsible for all aspects of customer nurturing, including driving adoption andengagement, maintaining overall customer satisfaction and ensuring value realization. Your team will provide our customers with insights on their usage, best practices and use cases for deployment and diagnose and solve for any barriers regarding customer adoption. - Execute against Appen’s Value Realization Framework and industry-based playbook of approaches to improve customer utilization, satisfaction and NPS scores - Define and implement success and adoption plans to help increase data utilization and include a roadmap to help customers become operationally efficient with Appen solutions and drive a return on investment. - Operate the team with focused and actionable metrics and KPIs. Manage resource planning, customer risk assessment, expansion programs and deliver regular performance and activity reports to Customer Success Executive leadership - Help analyze and resolve product adoption issues, escalate customer concerns and bugs appropriately while working with the correct internal groups - Partner with sales to identify expansion opportunities, help mitigate renewal risk, develop comprehensive renewal strategies and generate playbooks for repeatable and scalable processes - Participate in and lead named departmental strategic initiatives and projects, while constantly looking for ways to optimize existing processes and workflows Required Knowledge, Skills and Abilities - Demonstrated passion for building high performing teams and over performing on metrics achievement - Demonstrated passion for working with customers, helping them execute on success, adoption and expansion plans through excellent analytical, problem-solving, project management and technical skills - Prior experience driving process improvement within a fast-paced and dynamic environment. - Proven ability to meet deadlines while managing multiple priorities. - Self-directed with the ability to identify and solve complex cross functional problems. - Excellent communication and collaboration skills. - Strong project and process management skills. - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position. Qualifications and Experience - Have 7+ years in a customer facing role , with at least 3 years of management experience preferably at a SaaS B2B company with a focus on top technology companies and enterprises - Previous experience in managing a team of Customer Success or Account Managers     About Appen Appen is a Human-in-the-Loop AI solution for data science and machine learning teams. Our industry leading, AI-assisted data annotation platform trains, tests, and tunes machine learning models to make AI work in the real world.  Appen’s technology and expertise supports a wide range of use cases that gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2021-5586
City
Remote
Job Locations US-Remote | US-CA-San Francisco
Posted Date 2 days ago(10/26/2021 12:28 AM)
GO TO MARKET MANAGER   Position Summary As a Go-To-Market Manager, you will be focused on defining the market and sales revenue opportunity for offers on the roadmap, providing input to the product construct as the roadmap develops and developing effective strategies/plans to communicate the features and benefits of new products to customers (these may be internal or external). This will involve market and internal research on current trending products, detailed understanding of competitors, influence on pricing and packaging approaches and close collaboration with sales, product and engineering teams to achieve these goals.   Responsibilities   - Develop detailed knowledge of the market and our specific customer’s needs - Understand the competitive landscape and be an expert on our competition and how they are positioned (including pricing) - Transform knowledge of our market, customers, competitors and products into specific, data-led strategic plans - Define the market and sales revenue opportunity based on your understanding of the market and our position - Provide input to product design and development with ‘voice of customer’ in mind, to support high commercial relevance of proposed solutions based on your understanding of our market and customer needs - Develop go-to-market plans (including pricing, packaging, marketing, communications etc.) to best capture market and sales revenue opportunity - Execute go-to-market plans for products and solutions you support (primarily focused on MVP requirements for launch) - Work cross-functionally with Sales, Product Management, Engineering and Marketing to achieve business outcomes and provide feedback loop between different stakeholder groups - Understand and support our sales channels in partnership with the broader Product Marketing organization; train them on the problems we solve for our buyers and users; develop internal tools and external collateral and teach them how and when to use it - Proactively identify and anticipate roadblocks of technical, business, political, or organizational nature and actively seek resolution with leadership and peers   Required Knowledge, Skills and Abilities - Must be a motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Understanding of all components of new product launch including go-to-market design, product marketing and launch execution - Excellent teamwork skills with proven ability to influence cross-functional teams without formal authority. The ability to influence and work collaboratively with Sales, Marketing and Product Management is especially important - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally - Strong analytical skills including ability to proactively identify problems, gather information and set course of action based on data - Be knowledgeable and deeply interested in the business and organizational aspects of transformation   Qualifications and Experience - 7+ years of go-to-market or product marketing experience or similar experience launching products - Demonstrated success in identifying go-to-market priorities launching differentiated products that meet and exceed business objectives - Entrepreneurship, creative problem-solving skills and a strong desire to make an impact in the market - Comfortable completing basic analysis to validate qualitative insights from internal teams and customers and converting results into business insights/ recommendations - Process orientated with proven ability to communicate to senior level audiences - must be a strong verbal and written communicator - Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties - Bachelor’s degree in business or marketing; MBA preferred   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5585
City
Remote
Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas | US-WA-Seattle
Posted Date 2 days ago(10/25/2021 11:17 PM)
  ASSOCIATE PROJECT MANAGER (Artificial Intelligence/Machine Learning)     Position Summary Appen’s Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) doing search, social media and/or ecommerce evaluation, review, tagging and content annotation.  The APM works collaboratively with an Appen team to meet all project and client requirements.     Key Responsibilites   Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction   Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations   Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis   Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned   Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned Required Knowledge, Skills and Abilities: - BS or BA degree from an accredited university or equivalent work experience preferred - Minimum 1-2 year of quality management experience in a metric -driven setting working in a production, operation, or call center environment is desired - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus   Qualifications:  - Driven to focus on quality and service delivery - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Must also be an attentive and careful listener and respond appropriately to others  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives the development and implementation of new ideas   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5583
City
Remote
Job Locations PH-Cavite
Posted Date 2 days ago(10/25/2021 10:33 PM)
Position Summary Appen’s Team Manager is responsible for monitoring and driving key performance metrics for a group of Associate Project Managers and Project Managers. The Team Manager works collaboratively with Appen Management to meet all project and client requirements.   Responsibilities - Responsible for meeting and maintaining quality and productivity targets set by the business or the project - Oversees the team’s performance, attendance, and work attitude - Provides daily/weekly/monthly/quarterly/yearly and adhoc reports which may include: - Productivity - Quality - Task progress - Ensures that deadlines are met on tasks that are time sensitive - Creates training manuals with project managers - Leads and facilitates project specific training initiatives as needed - Leads a continuous improvement culture within the operations/project - Provides overall leadership in employee morale and motivation on the Operations floor - Acts as mentor to associates and specialists - Creates scorecard with project manager, quality team to ensure SLA’s and KPI’s are met - Implements changes to process and measures as dictated by the project - Adhoc tasks as assigned - Accountability: - - Performs a monthly review of associates and specialists performance - Review of actual results vs client SLAs - Review of project’s quality outputs (error trends, repeat offenders) - Productivity and utilization of Annotators and Supervisors - Provides daily attendance and headcount report - Ensures accurate records of production hours worked on Appen Timesheets for purposes of payroll and client headcount report - Provides leadership through decisions needed to ensure proper daily staffing - Mitigation of Employee relations issues within the operations team - Disciplinary actions - Issues pertaining to morale and motivation - Works with the Program Manager and Project Managers on the creation of training requirements - Conducts training and onboard new hires to the project - Lead employee engagement initiatives and ensure proper return on investment through output - Attend to corporate requirements for the project / operations - Work with local support teams to ensure compliance to site or local requirements - Where necessary, complete additional tasks as assigned.    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills with ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others. - Bi-lingual in a second language is a bonus - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 1-2 years of Team Lead experience in a metric-driven setting working in a production, operation, or call center environment - Project Management, Data Analytics/Management and/or Process Improvement is an advantage   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2021-5581
City
Cavite
Job Locations AU | US-WA-Seattle
Posted Date 2 days ago(10/25/2021 9:41 PM)
                 Technical Program Manager                  Position Summary   The Technical Program Manager’s primary role is to support the Enterprise Delivery leadership team with bringing innovation and automation to make the Delivery team more effective while being responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. Responsibilities The role includes but is not limited to the following duties and responsibilities:   Responsible for driving improvement towards efficiencies: - Identify technology led initiatives / functionality, that would provide increased efficiency to the Delivery team through some automation. - Assess requirements for efficiency and make recommendations to Leadership team - Develop strategies with Technology teams to optimize the usage and efficiency of Appen tools & systems. - Deliver improvement or work with Technology teams to deliver improvement - Liaison between Leadership team and Technology teams delivering solutions such as Product Management, Engineering and IT teams   As owner of a client portfolio: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Build and manage a proficient team of project managers to drive team key performance metrics and meet or exceeds program targets - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and contributors to help drive efficiencies and improve quality plans - Develop and deliver semi-annual performance reviews for all direct reports - Participate in corporate initiatives and committee work as assigned Qualifications and Experience - 5 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum of 2 years of experience in the discipline of Business Analysis. - Minimum of 2 years of experience with SQL, PowerBI, Advanced Excel, Power Automate - BS or BA degree from an accredited University or equivalent work experience preferred - Technical/professional expertise is demonstrated through problem solving, applying professional judgement, and competent performance. - Consultative, collaboration approach and demeanor. - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - Proficient in English. Excellent oral and written communication skills.     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5580
Job Locations US-CA-San Francisco | US-CA-Sunnyvale
Posted Date 2 days ago(10/25/2021 3:33 PM)
QA Tester -Lead  About the Role The ideal candidate has a deep knowledge of test methodologies. You must be comfortable creating excellent test cases, execute test cases. It is important that you are able to dive into the deep technical aspect of the product.  You will be responsible for finding, reporting, and reproducing bugs and glitches. Closely working with the development teams and product teams. You have the hands-on ability to automate repeated tasks, can run and debug the automation failures. If you are competent in finding defects in applications, extremely detailed, love testing and are passionate about quality, we would like to meet you.    Responsibilities: - Proactively creating, updating, and maintaining test plans / test cases with minimum or no PRD. - Proactively executing various tests on new software products to ensure that programs satisfy all specifications and requirements. - Work closely with cross-functional teams to find defects, report bugs, and debugging during each sprint cycle to ensure that our products work correctly. - Communicate the defects to cross-functional teams. - Identify automatable features and create automation scripts for repeated tasks in your feature domains, debug and maintain the automation failures on a regular basis. - Working with cross-functional teams, frequent communication will be required. - Triage and reproduce customer reported issues. - Support and maintain our product in testing environments on AWS is a plus. - Kafka & Kubernetes testing experience is a plus - Perform end-end stress/load tests to identify the potential issues is a plus. - Have code deployment experience is a plus.    Skills & Qualification: - Hands on at least hand-on 3-5 years of experience as a QA engineer or in Engineering testing role. - Deep knowledge of software lifecycle and test methodologies (SDLC). - Working knowledge of creating and executing excellent test cases UAT, functional testing, regression tests. Document test cases into test case management system. - Working experience with Python, Selenium WebDriver, JS, SQL, HTML/CSS, Jenkins, Postman, New Relic and AWS. - Self-motivated individuals with competent to proactively find defects during each sprint cycle - Extremely detailed oriented with great problem-solving skills. Technical enough to find the root cause of the defect. - An ability to work in a scrum-based agile and nimble environment. - Always has mind set to look for bugs, love to look for a way to break the system. - Fast learner for complicated web application. - Good communication skills - Knowledge of Ruby on Rails is a plus - BS degree in Computer Science or a related technical field
ID
2021-5578
City
San Francisco
Job Locations AU
Posted Date 3 days ago(10/24/2021 8:10 PM)
Position Summary As a Go-To-Market Manager, you will be focused on defining the market and sales revenue opportunity for offers on the roadmap, providing input to the product construct as the roadmap develops and developing effective strategies/plans to communicate the features and benefits of new products to customers (these may be internal or external). This will involve market and internal research on current trending products, detailed understanding of competitors, influence on pricing and packaging approaches and close collaboration with sales, product and engineering teams to achieve these goals.   Responsibilities   - Develop detailed knowledge of the market and our specific customer’s needs - Understand the competitive landscape and be an expert on our competition and how they are positioned (including pricing) - Transform knowledge of our market, customers, competitors and products into specific, data-led strategic plans - Define the market and sales revenue opportunity based on your understanding of the market and our position - Provide input to product design and development with ‘voice of customer’ in mind, to support high commercial relevance of proposed solutions based on your understanding of our market and customer needs - Develop go-to-market plans (including pricing, packaging, marketing, communications etc.) to best capture market and sales revenue opportunity - Execute go-to-market plans for products and solutions you support (primarily focused on MVP requirements for launch) - Work cross-functionally with Sales, Product Management, Engineering and Marketing to achieve business outcomes and provide feedback loop between different stakeholder groups - Understand and support our sales channels in partnership with the broader Product Marketing organization; train them on the problems we solve for our buyers and users; develop internal tools and external collateral and teach them how and when to use it - Proactively identify and anticipate roadblocks of technical, business, political, or organizational nature and actively seek resolution with leadership and peers   Required Knowledge, Skills and Abilities - Must be a motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Understanding of all components of new product launch including go-to-market design, product marketing and launch execution - Excellent teamwork skills with proven ability to influence cross-functional teams without formal authority. The ability to influence and work collaboratively with Sales, Marketing and Product Management is especially important - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally - Strong analytical skills including ability to proactively identify problems, gather information and set course of action based on data - Be knowledgeable and deeply interested in the business and organizational aspects of transformation   Qualifications and Experience - 7+ years of go-to-market or product marketing experience or similar experience launching products - Demonstrated success in identifying go-to-market priorities launching differentiated products that meet and exceed business objectives - Entrepreneurship, creative problem-solving skills and a strong desire to make an impact in the market - Comfortable completing basic analysis to validate qualitative insights from internal teams and customers and converting results into business insights/ recommendations - Process orientated with proven ability to communicate to senior level audiences - must be a strong verbal and written communicator - Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties - Bachelor’s degree in business or marketing; MBA preferred   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5576
Job Locations GB-Remote
Posted Date 3 days ago(10/24/2021 7:53 PM)
- Position Summary The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.   - Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned     - Required Knowledge, Skills, Qualifications and Experience   - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years’ experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5575
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 6 days ago(10/21/2021 1:21 PM)
                 Technical Program Manager                  Position Summary   The Technical Program Manager’s primary role is to support the Enterprise Delivery leadership team with bringing innovation and automation to make the Delivery team more effective while being responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. Responsibilities The role includes but is not limited to the following duties and responsibilities:   Responsible for driving improvement towards efficiencies: - Identify technology led initiatives / functionality, that would provide increased efficiency to the Delivery team through some automation. - Assess requirements for efficiency and make recommendations to Leadership team - Develop strategies with Technology teams to optimize the usage and efficiency of Appen tools & systems. - Deliver improvement or work with Technology teams to deliver improvement - Liaison between Leadership team and Technology teams delivering solutions such as Product Management, Engineering and IT teams   As owner of a client portfolio: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Build and manage a proficient team of project managers to drive team key performance metrics and meet or exceeds program targets - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and contributors to help drive efficiencies and improve quality plans - Develop and deliver semi-annual performance reviews for all direct reports - Participate in corporate initiatives and committee work as assigned Qualifications and Experience - 5 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum of 2 years of experience in the discipline of Business Analysis. - Minimum of 2 years of experience with SQL, PowerBI, Advanced Excel, Power Automate - BS or BA degree from an accredited University or equivalent work experience preferred - Technical/professional expertise is demonstrated through problem solving, applying professional judgement, and competent performance. - Consultative, collaboration approach and demeanor. - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - Proficient in English. Excellent oral and written communication skills.     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5574
City
Remote
Job Locations PH-Cavite
Posted Date 5 days ago(10/22/2021 8:38 AM)
Position Summary Appen has an opportunity for a Vendor Management Specialist to join a dynamic, global team, supporting clients in North America, Europe, Asia and Australia. Applications are invited from candidates with experience in global supplier management.   Responsibilities - Research potential partnership opportunities with vendors around the world. - Follow new vendor vetting processes – background research, due diligence calls, documenting/categorizing vendor capabilities. - Working with operational SMEs, identify scope & acceptance criteria from sales quote requests, and draft vendor RFQs. - Collect RFQ responses – summarize cost & timeline received from multiple vendors in a consistent & timely manner. - Negotiate contract terms of agreement and pricing. - Draft vendor contracts. - Manage and maintain Appen’s vendor database, including quotations used for pricing proposals and vendor performance trackers. - Maintain positive relationships with key vendors to ensure product is high quality and delivered on time. - Liaise with other internal departments as required to resolve vendor’s issues and questions and manage vendor escalations during project execution. - Monthly vendor invoice reconciliation against work products delivered.    Required Knowledge, Skills and Abilities - Good knowledge of vendor sourcing practices (researching, evaluating and liaising with vendors). - Solid analytical skills, with the ability to create financial reports and conduct cost analyses. - Excellent negotiation skills and the capability to develop creative solutions. - Confident in communicating with stakeholders across the globe in a variety of cultural contexts and good relationship building skills. - Accountable and results driven. - A team player who is willing to work flexible hours within a global team across different time zones. - Confident user of MS Office tools, especially Excel and Word.    Qualifications and Experience - Relevant BA/BS degree with 3+ years’ experience in vendor management, consulting or sourcing - Familiarity with AI/ML data services highly preferred, but not essential   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5573
City
Cavite
Job Locations PH-Cavite
Posted Date 5 days ago(10/22/2021 8:38 AM)
Position Summary The Crowd Integrity Associate (CIA) is responsible for completing tasks that support the security and integrity of the Appen crowd. The CIA works with large sets of data to identify and address risk and collaborates with various Appen teams to evaluate and process contributor removals through automated risk detection methods in an ongoing effort to proactively repel fraudulent actors from Appen systems and projects. The CIA also partners closely with Appen project teams and both internal and external business partners to respond to risk related escalations.    Responsibilities - The role includes but is not limited to the following duties and responsibilities: - Provide thought leadership in the areas of risk detection, deterrence, and management. - Communicate in a timely, clear, and concise manner to stakeholders. - Discover, analyze, and address new and ongoing fraud exploits and communicate the information and impact to all stakeholders. - Provide regular project status reporting and in-depth analysis when required - Serve as subject matter expert to provide valuable insight into the perspectives and needs of internal business partners, Appen operations teams, and consultants. - Execute day-to-day dynamic operational processes and adapt to changing needs and expectations. - Review, respond, document, and report on team-specific review requests. - Participate in program improvements, initiatives, and committee work as assigned. - Participate in team meetings with program staff as needed. - Create and deliver specified reports to internal business partners as needed. - Where necessary, complete additional tasks as assigned.    Qualifications and Experience - Minimum 2 years of experience in a metric-driven setting working in a production, operation, or call center environment. - Experience managing and prioritizing large volumes of email correspondence. - Experience with a Windows operating system and Office suite of products. - Proficient in English. Excellent oral and written communication skills. - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change. - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action. - Demonstrated understanding and appreciation for a global marketplace and workforce.   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5572
City
Cavite
Job Locations AU-Chatswood | US-WA-Kirkland
Posted Date 1 week ago(10/18/2021 6:02 AM)
SENIOR LINGUIST     Position Summary The main responsibility of a Senior Linguist is to provide linguistic and technical leadership for the execution of projects for Appen's clients.  The Senior Linguist applies their expert knowledge of complex languages and linguistic phenomena, strong technical skills and keen attention to detail to support the delivery of projects to quality expectations, timelines, and budget.  The Senior Linguist applies strong problem-solving and communication skills to train new team members, design solutions for new projects, and create and implement tool and process improvements. Responsibilitiess The role includes but is not limited to the following duties and responsibilities: - Drive linguistic and technical initiatives and processes to improve efficiency and productivity, and provide linguistic and technical solutions as required - Prepare language analyses, guidelines and training materials requiring a high level of linguistic expertise - Onboard and train a multilingual virtual team of consultants to create, test or annotate linguistic project data in multiple languages, with a focus on complex languages - Oversee the work of consultants, including task assignment, scheduling and monitoring - Train new staff members and mentor other team members as required - Document and manage language resources arising from projects - Support business development strategies and activities as required  Qualifications and Experience - 5+ years' experience in a Linguist role - Advanced degree in Linguistics, Computational Linguistics, a related field, or equivalent experience - High-­level understanding of theoretical and scientific linguistic concepts and underlying principles; well­versed in linguistic terminology - Familiarity with a broad range of Natural Language Processing Technologies and their application to the company's business areas - Technical expertise using text processing tools and scripts (e.g. sed, regex, bash etc.) and/or programming skills - Strong communication skills - Strong data management skills - Demonstrated ability to work effectively in an environment characterized by constant change, and a fast, deadline­driven culture About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5568
City
Chatswood