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Job Locations PH-Cavite
Posted Date 1 week ago(6/25/2020 10:18 PM)
About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.     Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities - Communicate in a timely, clear and concise manner to stakeholders. - Provide regular status reports of projects, as well as in-depth analysis to identify and recommend result improvements - Build and manage a virtual roster of proficient independent contractors to meets or exceeds project objectives and/or targets - Under manager guidance, communicate directly with client, using proper communication procedures for both production-related questions and technical issues - Proactively provide on-the-spot positive and constructive feedback to independent contractors regarding both metrics-driven, behavioral issues, strengths, and areas for improvement    Required Knowledge, Skills and Abilities - Degree from an accredited university or at least 2 years of relevant experience - Experienced in managing and prioritizing large volumes of email correspondence - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Excellent oral and written communication skills - Intermediate to advanced MS Excel skills - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule     Qualifications and Experience - Project Management, Data Analytics/Management and/or Process Improvement is an advantage   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-4997
City
Cavite
Job Locations US-CA-San Francisco | US-WA-Kirkland
Posted Date 1 week ago(6/25/2020 3:16 PM)
About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     Position Summary Appen’s Corporate Recruitment Manager is responsible for providing leadership, support, advocacy and vision to recruiters and support staff who provide recruiting support to hiring managers globally.   Responsibilities - Recruits, interviews, hires, and trains new staff. - Oversees the daily workflow of the department. • Manages the corporate recruiting team and reports on its performance. Utilizing dashboards and tracks team activity. - Fills senior-level positions as well as positions in operations and management. - Keep track of recruiting metrics (e.g. time-to-hire and cost-per-hire) - Develops new strategies and programs to attract candidates. - Implement new sourcing methods and creating new processes. - Familiar with meetups and creating sourcing strategies while branding Appen as an employer of choice. - Performs other related duties as assigned.   Required Knowledge, Skills and Abilities - Bachelor’s Degree preferred. - 5+ years of experience in the recruiting field with full cycle recruitment: sourcing, screening, interviewing, hiring and onboarding, with at least 5 years supervising or managing other recruiters and a recruiting process. - Thorough understanding of recruiting methods and best practices, as well as applicable policies and federal, state, and local employment laws and regulations. - Thorough understanding of technology, technical roles and technical skills. - Excellent verbal and written communication skills, interpersonal, customer service skills, organizational and attention to details. - Time management skills with a proven ability to meet deadlines. • Strong supervisory and leadership skills. - Strong using iCIMS ATS and capable of building out dashboards for reporting. - Ability to prioritize tasks and to delegate them when appropriate. - Ability to function well in a high-paced and at times stressful environment. - Proficient with Microsoft Office Suite or related software. - Hands-on experience with Applicant Tracking Systems - Humility: excellent interpersonal skills and ability to develop collaborative relationships at all levels in the organization   Qualifications and Experience - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others • Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4996
City
San Francisco
Job Locations AU | AU-Remote
Posted Date 1 month ago(5/22/2020 2:25 AM)
  Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.         - Position Summary We are looking for a Transcription Supervisor to work on a casual basis in our Chatswood office. The Transcription Supervisor role is responsible for monitoring and driving key performance metrics for a group of independent remote contractors doing transcription work. The successful candidate will supervise a transcription project, working with a team of remote transcribers, monitoring their throughput and assisting with quality control. Responsibilities - Training: Translation, localization and adaptation of transcription guidelines and other project-specific training materials - Recruitment: Screening and recruiting new transcribers depending on project needs and/or to increase resource availability - Crowd management: Communication with transcribers and addressing all inquiries coming from them in a clear and concise manner. - Project management: Tracking and meeting project deliverables such as expected transcription throughput hours and minimum quality standards defined for the project on a regular basis. - Quality management: Being in close contact with quality checkers to ensure their work reflects the company and project standards   - Required Knowledge, Skills and Abilities - Degree from an accredited university - Experienced in managing and prioritizing large volumes of email correspondence - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Must be a native speaker and able to read and write fluently in at least one of these languages: - Afrikaans - Azerbaijani - Estonian - Javanese - Sundanese - Catalan - Lao - Catalan - Amharic - Armenian - Belarusian - Georgian - Telugu  - Malayalam - Kannada - Excellent working knowledge of English - Efficiency and attention to detail - Good computer and typing skills - Have intermediate skills in Microsoft Office (including Excel) and Google sheets     - Preferred Skills - Project management skills/experience is preferred but not mandatory - Translation or similar work experience - Linguistics experience is preferred but not mandatory - Knowledge of the local popular culture for one of the languages cited.   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.          
ID
2020-4988
Job Locations US-CA-San Francisco | US-WA-Kirkland
Posted Date 1 week ago(6/25/2020 3:18 PM)
  Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     Job Responsibilities:   As part of the System administration team the System Administrator will: - User administration– managing identities and access, resolve technology related issues - System maintenance –Dependable access and availability, troubleshoot and fix issues that compromise system performance or access. - Documentation – Maintain records of IT asset usage, End-user requests, business requirements, IT Issues and regulatory compliance. - System health monitoring– System health and identifying anomalous behavior including security-sensitive activities. - Backup and disaster recovery – Data backup and recovery processes, replacement of hardware (networking) - Application compatibility– Ensure that software systems and feature releases are compatible with the Appen IT Infrastructure - Service administration and configurations– ensuring configuration changes are documented and follow Appen Policies - Network administration – follow organizational polices and protocols in order to maintain network integrity - Security administration– Infrastructure and network security monitoring and analysis, IAM, software licensing, updates and patching - User training - conduct training programs to bring users up to pace with new software installations or IT system changes Technology environment - Desktop / productivity services – Microsoft Windows and Apple Mac, Chrome Book, Sophos Antivirus, MS Office365 - Cloud – AWS (ElasticBeanstalk, ALB, ECS, CloudFormation, CloudHealth, Route 53) - Server services – Linux (Debian, AWS Linux), Windows Server and Hyper V - Networking services – Ubiquity switches, ubiquity wireless access points, Sophos UTM / SG - Directory services – Microsoft - SaaS – Atlassian, Workday, Salesforce - Storage services – DAS SATA – Samba and NFS access, Dell SAN, AWS (S3, EFS, EBS) - AV and Endpoint monitoring – Sophos, Tenable.io - MDM – iDaptive / Centrify, Google   - Required Knowledge, Skills and Abilities - Independent, motivated self-starter who can establish a course of action for self and others while driving initiatives to completion. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients and managers; effectively uses active listening skills. - Demonstrated ability to work effectively in an environment characterized by constant change, ambiguous data and a fast-paced, deadline-driven culture. - Able to establish productive, co-operative relationships and demonstrate effective use of conflict resolution skills. - Demonstrated time management and organizational skills with high level attention to details. - Takes personal responsibility for continuous learning. - Proven analytical skills including the ability to proactively identify problems, gather information and set course of action. - Solve issues on remote systems and work with remote staff - Demonstrates strong IT skills combined with a good head for business. - Demonstrated commitment, understanding of Appen core values and company vision.   Qualifications and Experience   The successful candidate will have - 5+ years’ experience in Linux (certification highly desired). - 5+ years hands on AWS experience (certification highly desired). - 5+ years hands on experience with configuring switches and routers and common network service configurations (DHCP, DNS, NIS, NFS, SMB, etc.). - 5 + years hands on networking and routing (VPN’s, BGP, - 2+ years – firewall management, IDS, IPS. - 5+ years Hands on Experience with MS Directory Services. - Familiarity with SQL databases (pref. PostgreSQL). - Familiarity with common server applications (Apache, Tomcat, etc.). - Proficiency with Bash and Python scripting skills. - Relevant professional qualification and/or certification an advantage. - AWS Certification Associate Level (Operations Stream) - Experience with ITIL framework highly desirable. - Mac OS X, and Windows, Chrome Book administration for Desktop desirable. - Proficient verbal and written skills required to communicate in the English language effectively.     If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      
ID
2020-4987
City
San Francisco
Posted Date 1 month ago(5/21/2020 5:51 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   The Program Manager role is a leadership position with active involvement in team management, process creation & implementation, report & data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned. The Program Manager will monitor and drive key performance metrics for a team of Managers supporting the Content Relevance operations. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Content Relevance Director team to meet all stakeholder requirements.   Responsibilities (MUST BE COMMUTABLE TO KIRKLAND, WA ONCE WEEKLY) - Communicate in a timely, clear and concise manner to stakeholders including staff, directors, clients and leadership. - As assigned, help to establish service level expectations and direction. Ensure all service level expectations are clearly communicated, understood and executed. - Provide up-to-date information that helps Appen staff anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback regarding both metrics-driven and behavioral issues, including communicating strengths and areas for improvement for all managers. - Practice active decision-making and delegation skills to improve program performance. Take responsibility for decisions and corrective action as needed, being considerate of all stakeholders and impacts of change. - Based on business needs, communicate directly with directors and/or clients, using proper escalation procedures for program-related questions as well as technical issues. - Conduct training for new staff on all end-to-end processes utilized in the Content Relevance operations - Assist in building and managing a proficient team of managers to drive team key performance metrics and meet or exceeds program targets. - Ensure team managers have the tools, skills knowledge and resources to complete assigned responsibilities. - Ensure regular meetings and training sessions for new and existing staff members are scheduled and appropriately facilitated. - Develop training programs for managers as needed. - Take fiscal responsibility for delivering expected results to clients and US-based directors. - Demonstrate thought leadership to help drive efficiencies and improve process and process flow. - Provide daily, weekly and monthly reports and analysis as required. -  Analyze and evaluate statistical reports to proactively identify and improve individual and roster results and improve client satisfaction. - Provide analysis and reporting as requested by the client and as needed for program and manager support. - Proactively develop and provide additional, unsolicited analysis not requested by the client to advance program performance. - Build, and execute day-to-day dynamic operational processes and adapt to changing client needs and expectations. - As needed or as required, help establish new and grow existing client relationships. - Develop and drive quality service improvements. - As needed, lead the onboarding process for new clients and new projects to include the development of client communications, establishing expectations, creating and running pilot projects, assist with writing proposal/bids, and other functions as needed. - Develop and lead initiatives for program improvements and chair committee work as assigned. - Participate in interviewing, hiring, training and mentoring of new program staff as needed. - Support program staff with process management, report management, data management and analysis and strategic planning. - Where necessary, complete additional tasks as assigned.   Qualifications and Experience - Flexible, independent, motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Demonstrated ability to work effectively in an environment characterized by constant change, ambiguous data and a fast-paced, deadline-driven culture; able to respond quickly and proactively to new or changed initiatives. - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues. - Senior level experience creating productive, cooperative relationships and demonstrated effective conflict resolution skills. Displays a high level of professionalism in interactions with peers, subordinates, clients and managers.  Continually provides valuable input in an appropriate manner across the company. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills. - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service. - Exceptional time management and organizational skills with acute attention to detail. - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to learn and develop professionally. - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others. - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals. - Embrace and drive others to demonstrate a commitment Appen core values and company vision. - Able to effectively coach and train peers and team members. - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement. - Demonstrated ability to make difficult decisions by researching and carefully weighing all options. - Exhibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations. - *Specialization in Data Collection is a must* - *Must be able to commute to Kirkland, WA once a week*   Required Knowledge, Skills and Abilities - Minimum 5 years of management experience in a metric -driven setting working in a production, operation, or call center environment - Minimum 2 years’ experience working as a Project Manager for Appen or in a similar field - Experience with Windows Operating systems and Office Suite of Products - Proficient in English and one other language as defined by client or program needs - BS or BA degree from an accredited University or equivalent work experience preferred - Position will require residence in the US and the ability to travel to onsite meetings as needed.  - *Specialization in Data Collection is a must* - *Must be able to commute to Kirkland, WA once a week*   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-4986
Job Locations GB-Devon-Exeter
Posted Date 1 week ago(6/25/2020 8:33 AM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.       - Position Summary - Location for this position must be in office at Exeter Due to the growth of our business, we are looking for enthusiastic, reliable and talented staff to join our friendly team in Exeter, where you will be required: - to accurately complete all forms of transcription, summarization and annotation from audio, video, text and other forms of data as well as produce copy typed statements of evidence. - to precisely and efficiently edit audio recordings by removing unsuitable sections in accordance with stringent guidelines, to provide audio files for the transcription phase. Within some projects you will be required to follow formatting specifications, ensuring correct layout and format of documents in order to comply with the project requirements. - to work on multiple projects with different specifications and requirements, this will require flexibility and adaptability. - Some of the data will have an emotional and significantly sensitive nature, and confidentiality is paramount at all times. - Working collaboratively with team members and colleagues you must be able to change priorities to accommodate urgent work and deliver the services efficiently, effectively and flexibly.   - Required Knowledge, Skills and Abilities - Excellent keyboard skills – minimum typing speed 65 wpm (touch typist – audio and copy typing skills essential). - Passionate about language. - Excellent use of punctuation and high levels of English language proficiency. - The ability to understand and interpret accents and dialects of a multi-cultural society. - High level of attention to detail. - Ability to work under pressure and to deadlines whilst efficiently managing a quality transcript output. - Have confidence in quickly learning new programs and systems. - Excellent hearing and listening skills. - Common sense and wide general knowledge and vocabulary. - Good character and have been awarded security clearance to the level of DBS or SC, the cost of which will be covered by the Company’s clients. - Flexible and adaptable with a can-do approach. - Communicate positively at all levels both internally and externally.   - Qualifications and Experience - Be a fast typist – minimum typing speed 60 wpm (touch typist – audio and copy typing skills essential) with high level attention to detail. - Have the ability to work under pressure and to deadlines whilst efficiently managing a quality transcript output. - Hold high levels of English language proficiency and the ability to understand and interpret accents and dialects of a multi-cultural society. - Have excellent hearing and listening skills with the ability to communicate positively and work collaboratively at all levels both internally and externally. - Be confident and flexible in the use of IT system - Ability to protect confidentiality and maintain discretion at all time. - Interpersonal Skills in alignment with our Company values: Performance; Honesty; Grit; Humility - Security clearance required prior to commencement.   - Application process - Upon completed registration, shortlisted candidates must take an English language test to be given by the recruitment team.     If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-4984
City
Exeter
Job Locations AU
Posted Date 4 days ago(7/1/2020 9:27 PM)
About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     - Position Summary Associate Data Collection Specialist is responsible for configuring and troubleshooting Appen’s data collection systems, software and equipment, setting up data management workflows in coordination with Project Engineering and Project Delivery teams, and helping to troubleshoot system issues. Associate Data Collection Specialist can also have crowd management responsibilities on custom data collection projects. Associate data Collection Specialist works collaboratively with Solution Architect, Project Managers, Project Engineering and other Specialists to meet all project and client requirements.    - Responsibilities - Deliver to project objectives within project scope, timeline and budget  - Design user out-reach/onboarding/engagement strategies tailored for the needs of individual projects  - Taking ownership of successful creation, execution, monitoring and reporting on all types of user out-reach/onboarding/engagement strategies  - Create and analyse statistical reports to proactively identify and improve project results and efficiency  - Set up quality management processes and monitor their implementation  - Train project team members on workflows and processes set up for specific projects  - Be a proactive team member, contributing solutions and helping others as necessary  - Follow strict confidentiality protocol regulating the handling of project details and other sensitive information  - Communicate with all stakeholders in a timely, clear and concise manner  - Ensure that project team members and ICs have access to required tools, guidelines and other project resources to meet project requirements  - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans  - Provide regular project status reporting and in-depth analysis when required   - Adapt to changing project needs and expectations   - Participate in program improvements, initiatives, and committee work as assigned    - Required Knowledge, Skills and Abilities - Advance knowledge of Microsoft Office - Excel, VBA, Word, and Outlook  - Proficiency in English, with excellent oral and written communication skills   - Experience with audio recording equipment and software desirable   - BS or BA degree from an accredited university or equivalent work experience preferred  - 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired  - Bi-lingual in a second language is a bonus    - Qualifications and Experience - Experience of stakeholder management in a commercial project-based environment  - Ability to thrive in metric-driven, fast-paced, high-growth environments  - Being able to work independently and proactively to resolve issues, take ownership of the tools, processes, reporting and relationships with vendors  - Strong analytical skills and the ability to interpret data, identify trends and analyse process effectiveness  - Demonstrated time management and organizational skills with attention to details  - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action  - Agility and a service orientated approach  - Commitment to quality (being able to set up and follow quality management processes)  - Working experience with SQL, R Sudio, Python, PowerBI highly desirable.    If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4982
Job Locations US-CA-San Francisco | US-CA-Pleasanton | US-CA-Sunnyvale
Posted Date 1 month ago(6/1/2020 6:37 PM)
About Appen   Artificial Intelligence (AI) is at the forefront of a gold rush in technology that hasn't been witnessed since the launch of the internet. As an industry, AI is predicted to continue being one of the fastest growing spaces for growth through 2025, and Appen is at the forefront of this growth."    Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     We are looking for a Vice President of Customer Success and Professional Services   Position Summary   We are looking for an energetic, engaging, and experienced leader to provide additional strategic and operational leadership for our Customer Success and Professional Services teams in support of Appen’s Data Annotation Platform.   As the leader of our talented and fast-growing teams you will be responsible for engaging and championing key stakeholder relationships and driving customer adoption/utilization while achieving Appen’s customer value realization projects resulting in a healthy and sustainable Commercial, Enterprise and Global accounts growth. You will engage with key leaders and inspire teams to help customers adopt Appen’s Data Annotation Platform as both a product and service while helping to promote a new way to work within their own organizations.   You must be a hands-on leader who enjoys spending time with customers while also being able to think and act strategically.  One way to do this is by enhancing our methodical Value Realization Framework that has success criteria directly linked to the value that a customer derives from their investment.  And we do not guess, we use data, analysis, and insightful scorecards to drive successful results for our customers. You will work in a dynamic, high-growth environment across a variety of teams and talented team members to serve progressively larger and more complex customers as the business grows extensively.   At Appen, Professional Services are typically multi-phase, annual organization-wide engagements deployed by Professional Services Engineers to our highest-value customers and Global Account support. The scopes of work include deployments focused on large-scale adoption as well as an increasing focus on technical services, trainings, platform support and customized implementations.   Dedicated Customer Success Managers (CSMs) act as trusted advisors to our most important customers and work in close partnership with Account Executives and Professional Services to provide lifecycle management focused on adoption and utilization of Appen’s high-value customers.     Reporting to the Senior Vice President, the Vice President of Customer Success and Professional Services will be responsible for:   As Appen’s VP of Customer Success and Professional Services, based in the San Francisco Bay Area, you will report to the SVP of Client Services. Your direct reports will be responsible for all commercial and technical aspects of our platform accounts, and you will partner with Appen’s Sales Leaders co-create industry focused playbooks across our global customer base.   Your primary strategic objective will be to develop the right focus and balance of Customer Success and Professional Services for quick customer adoption and utilization of Appen’s Data Annotation Platform by building awesome relationships and drive lifetime value realization. You will drive a vision to make Appen’s Customer Success and Professional Service experiences a sustained competitive differentiator in the market and ensure Appen becomes the Data Annotation Platform of choice for some of the largest and most impactful companies in the world.   - Create and execute an operational methodology & customer management process which builds on our data driven Value Realization approach to Customer Success and Professional Services; continue to iterate and improve on this process in collaboration with Sales, Customer Success, Professional Services and other cross-functional teams. - Continuously improve Appen’s Dedicated Customer Success Management and Professional Services strategies and drives ARR and Committed Revenue growth. - Lead and own Customer Success and Professional Services’ P&L responsibility and deliver on ambitious annual growth targets. - Execute a strategy that balances paid, milestone driven engagements delivered by Professional Service Engineers with lifecycle management delivered by CSMs. - Enhance Appen’s Value Realization industry-based playbook of approaches to improve customer utilization, build stakeholder and champion relationships, and create mission-critical project portfolio. - Create successful conditions for customer’s growth and expansion through project delivery and high customer satisfaction NPS scores - Ensures customers understand & use the platform and its nuances with thorough Training and closely monitors all aspects of customer’s data utilization and adoption of the platform - Continue to refine value-based metrics and scorecards which allow for a fast and predictable snapshot of account health. - Scale the Customer Success & Professional Services teams through engagement, recruitment, training, and development. - Ability to lead a multi-disciplinary team, including individual contributors, first, and second-line management. - Partner with Sales, Marketing, Product Management and Client Services teams to define and implement the ideal customer journey for all accounts. - Partner with Sales and Client Services Teams to increase the number of customer Platform champions and increase the reference ability of customers. - Work with Sales, Marketing and Product Management to standardize common service delivery tools and infrastructure. - Model what it means to be a consultative presence with domain expertise in the field to the Sales and Customer Success teams by supporting customer meetings.   To be successful in this role, applicants should have   - Required Knowledge, Skills and Abilities - You are naturally customer focused and are keenly driven to satisfy their requirements and needs - You have a demonstrated understanding of SaaS business models, technology adoption/utilization, and customer satisfaction - You are comfortable being hands-on, detail-orientated and shifting between the tactical and strategic actions with effective executive and team communication skills and techniques - You are driven to serve the growth needs of the team by leveraging a career mentoring approach and advocating employee advancement opportunities. - Must be an inspirational communicator and motivator of the Customer Success and Professional Services Teams - An advocate for Appen’s customers internally and externally. You will be on stage. You need to inspire. - You have a thoughtful and strong philosophy about the role of Customer Success in SaaS companies. - You have built successful Professional Services teams and experienced every part of the full life cycle from scoping and quoting through delivery. - Expertise servicing large, complex enterprise customers across a variety of verticals with a SaaS subscription pricing model. The organizations you have led emphasize consultative, proactive support and delivering tangible, high-value customer outcomes. - General management capability; experience meeting the demands of a P&L and building a self-sustaining business. - Analytical by nature, you value data-driven decisions and transparency. - Intrinsically motivated by helping others succeed – team members and customers. - Highly entrepreneurial, not fazed by change or ambiguity. - Within SaaS Customer Success and Professional Services Models you have expert-level knowledge of leading and a proven track record in a high-growth environment of: - Leading in global, matrixed organization. - Designing and executing a strategy that balances paid, milestone engagements with lifecycle management through CSMs. - Driving (directly or indirectly through your team) strategic CS and PS engagements for $1M+ accounts. - Architecting and building project staffing structures for Professionals Services. - Working effectively with Partners to extend CS & Services coverage outside of core markets. - Managing a P&L that is under analysts’ scrutiny. - Input in designing, implementing, and improving new services capabilities, including go-to-market pricing, packaging, and enablement. - Being seen directly as a trusted advisor to executive champions in priority accounts. - Influencing Sales and Product teams as customer advocate - Working cross-functionally across Sales, Customer Success, Marketing, Product, Finance, and Legal. - Up to 25% estimated travel time for customer, internal and other business needs -  Qualifications and Experience - You have 15+ years of total account management experience in a SaaS or similar company. - You have 5+ years being a manager for a Customer Success team at a global SaaS company. - You have 5+ years in a leading and managing a Professional Services organization at a global SaaS company.   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4970
City
San Francisco
Job Locations US-Remote
Posted Date 1 week ago(6/25/2020 3:17 PM)
Preferred locations – East Coast and Midwest - United States   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary - Contribute to the overall customer experience by establishing the strong working relationship with existing clients, implementing solutions selling and relationship management - Work closely with the Appen Delivery team to promote and drive Land & Expand efforts - Liaise with Business Unit Head and Operations team on the execution of projects - Liaise with other members of the global Business Development team - Recommend ways to work with other teams to drive new revenue  Responsibilities - Work with operations management and leadership to acquire new business in target line of business. - Develop deep understanding of company’s services and providing knowledge of operational and technical abilities to develop high quality solution proposals - Identify new opportunities and accounts, create and propose custom client solutions, and close net new business - Directly accountable for driving year-over-year revenue growth by developing and executing on a tactical business development plan - Develop and implement winning strategies for proposals and presentations - Monitor and report on emergent industry trends and competitive landscape - Administer client relationship management tool – Salesforce or other as assigned - Attend relevant conferences or trade shows - Travel as required  Required Knowledge, Skills and Abilities - A demonstrated track record of identifying and closing net new business with year-over-year growth in revenue in value-added technology solutions - Experience selling to large enterprise accounts as well as account management experience with Fortune 500 clients - Experience working in professional technical services selling complex custom solutions - Demonstrated negotiation skills and proven ability to achieve win/win outcomes - Must be a motivated self-starter that can establish a course of action  - Demonstrated time management, organizational skills, detail oriented and a strong commitment to personal and organizational accountability - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  - Ability to drive customer service excellence and proficient in managing client relationships   Qualifications and Experience - A bachelor’s degree required/master’s degree preferred - 7-10 years minimum experience working in sales, business development, or related field    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4969
City
Remote
Job Locations US-Remote
Posted Date 1 week ago(6/25/2020 3:16 PM)
Preferred Locations – Northeast, Midwest and Southeast - United States   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary - Contribute to the overall customer experience by establishing the strong working relationship with existing clients, implementing solutions selling and relationship management - Work closely with the Appen Delivery team to promote and drive Land & Expand efforts - Liaise with Business Unit Head and Operations team on the execution of projects - Liaise with other members of the global Business Development team - Recommend ways to work with other teams to drive new revenue  Responsibilities - Work with operations management and leadership to acquire new business in target line of business. - Develop deep understanding of company’s services and providing knowledge of operational and technical abilities to develop high quality solution proposals - Identify new opportunities and accounts, create and propose custom client solutions, and close net new business - Directly accountable for driving year-over-year revenue growth by developing and executing on a tactical business development plan - Develop and implement winning strategies for proposals and presentations - Monitor and report on emergent industry trends and competitive landscape - Administer client relationship management tool – Salesforce or other as assigned - Attend relevant conferences or trade shows - Travel as required  Required Knowledge, Skills and Abilities - A demonstrated track record of identifying and closing net new business with year-over-year growth in revenue in value-added technology solutions - Experience selling to large enterprise accounts as well as account management experience with Fortune 500 clients - Experience working in professional technical services selling complex custom solutions - Demonstrated negotiation skills and proven ability to achieve win/win outcomes - Must be a motivated self-starter that can establish a course of action  - Demonstrated time management, organizational skills, detail oriented and a strong commitment to personal and organizational accountability - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  - Ability to drive customer service excellence and proficient in managing client relationships   Qualifications and Experience - A bachelor’s degree required/master’s degree preferred - 7-10 years minimum experience working in sales, business development, or related field   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4968
City
Remote
Job Locations US-CA-Sunnyvale | US-CA-San Francisco
Posted Date 2 months ago(4/29/2020 4:10 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary The VP will lead Appen’s Site Reliability Engineering organization. SRE creates the vision and strategic direction of Appen’s infrastructure, operations, and quality assurance practice as we scale for the future. The organization’s focus is on availability, security, quality, enablement, and efficiency. SRE collaborates with other technology teams at Appen to manage infrastructure on multiple clouds and on-premise deployments. The Dev-ops team, QE team and Security team will report to this position. Responsibilities - Manage platform infrastructure, including multiple public clouds and on-premise deployments - Ensure site reliability (availability, performance, and quality) - Provide 24x7 site operations and disaster recovery (DR) - Vulnerability, configuration, incident, problem, and change management - Build core Test Engineering capabilities as an integrated service within the office of the CTO inclusive of engineering, technology operations, security, data and architecture  Required Knowledge, Skills and Abilities - 10 + years of experience managing DevOps/SRE Teams and has managed large scaled systems - Experience of building systems, processes, and teams to support rapid business and system traffic growth - Experience in building QA teams, Testing and Test Automation related processes is a bonus. - Strong leadership skills to build and grow teams - Excellent communicator - Demonstrated experience leading offshore teams  Qualifications and Experience - BS Degree in Computer Science or Engineering We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4965
City
Sunnyvale
Posted Date 2 months ago(4/24/2020 1:18 AM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     Position Summary Appen is seeking an experienced, ambitious and talented team member to join our EMEA sales team. You will be responsible for maximising sales in your region and delivering net new customers. You are a hunter and are at your best looking for new logos. Your sales pipeline will include leads from Appen’s SDR team, marketing programmes as well as your own sourced leads from proactive networking. You will have an active and passionate interest in technology, AI, machine learning, innovation and disruption.   Location: : UK / EuropeResponsibilities EMEA New Client Business Development - Identify new opportunities and accounts in your target territory/line of business - Create and propose custom client solutions, and close net new business - Develop a deep understanding of the company’s services and provide knowledge of operational and technical abilities to develop high quality solution proposals - Drive year-over-year revenue growth by developing and executing on a tactical business development plan - Develop and implement winning strategies for proposals and presentations - Monitor and report on emergent AI and machine learning industry trends and the local competitive landscape - Administer client relationship management tool – Salesforce, or other as assigned - Attend relevant conferences or trade shows - Travel as required Client Account Management - Contribute to the overall customer experience by establishing a strong working relationship with existing clients and by implementing solutions selling and building new client relationships - Work closely with the Appen Client Services delivery team to promote and drive ‘Land and Expand’ efforts - Liaise with Business Unit Head and Operations teams on the execution of projects - Work closely with other members of the EMEA Business Development team as well as the Solutions Architect and Solutions Engineering teams.  Required Knowledge, Skills and Abilities - 7-10 years minimum experience working in sales or business development - A demonstrable track record of identifying and closing net new business with year-over-year growth in sales revenue - Experience working in professional technical/technology services selling complex custom solutions - Experience selling to large enterprise accounts as well as significant account management experience for client accounts - Must be a motivated, results-oriented, self-starter who can establish a clear course of action  - Demonstrated time management, organisational skills, detail oriented and a strong commitment to personal and organisational accountability - Demonstrable experience creating productive, cooperative relationships and conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing and verbally.  - Ability to drive customer service excellence and proficient in managing client relationships at all levels - A bachelor’s degree required/master’s degree preferred - Additional EMEA languages a plus – please specify any/which     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-4964
Job Locations CN-Shanghai | CN-Shanghai | CN-Beijing
Posted Date 3 months ago(4/19/2020 8:25 PM)
Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produces the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text and audio, as well as data capturing. Appen Tech team is solving the AI data problem by combining the power of human and technology. This world-class and exciting engineering position awaits qualified candidate. This team is responsible for build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and preannotation with machine learning. It is an exciting opportunity to make your own mark in the AI data industry! You also get the opportunity to work with our global tech team from Silicon Valley and Sydney. It is a leading data company with a start-up culture. People in the team are friendly, highly motivated, and extremely bright. Our team tries to maintain a work climate of professionalism, innovation, career growth, and fun. And we only want people who wants to make a huge impact to the AI world instead of just a job!   Responsibilities • Build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. • The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and pre-annotation with machine learning. • Learn and understand AI data need in those fields and provide best platform to generate high quality data with least human effort. • Drive innovation in modern-architected web and mobile development(both frontend and backend). • Technical lead for new and existing product initiatives, assist with definition of product direction • Define, design, troubleshoot, and debug complex, multi-tier distributed software applications. • Work with manager, engineers, product management and Operation team to design and implement application features. • Estimate engineering effort, plan execution cycles, and rollout system changes   Requirements • BS, MS, or PhD in Computer Science or related technical discipline (or equivalent). • 3+ years’ work experience in software development area, at least 1+ years’ experience on fullstack development. • Experience of modern-architected web and mobile development is preferred. • Excellent understanding of computer science fundamentals, data structures, and algorithms • Excellent problem-solving skills. • Working Experience in Multi-national Company is a plus.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-4962
City
Shanghai
Job Locations US-CA-San Francisco
Posted Date 6 days ago(6/29/2020 4:37 PM)
About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     Position SummaryThe role is a full-time, entry-level position providing Tier 1 support to our customers. You could be a great fit if you are: - Passionate about technology and interested in emerging technologies - Driven to learn and keep learning, especially through self-teaching - Gritty, willing to get into the weeds to solve a problem - Humble and empathetic - Organized, detail-oriented and results-focused - Capable of providing and receiving feedback in an honest, respectful way Responsibilities - Answering Support Tickets and Live Chats from Customers in Zendesk - Prioritization & Escalation of Incidents and Bugs - Writing and Updating Documentation in Figure Eight's Customer Success Center (http://success.figure-eight.com) - Participation in Support Rotation Coverage (Support hours range from 6 AM - 5 PM PST)  Required Knowledge, Skills and Abilities - Impeccable English grammar and ability to translate technical jargon to non-technical customers - Ability to manage multiple projects, objectives, and deadlines - Analytical thinking & problem-solving - Technical aptitude and willingness to learn Python, HTML/CSS, JavaScript, Liquid, SQL - Experience using software such as Zendesk, JIRA, Excel - Strong computer skills  Qualifications and Experience - At least 1-year experience in a Customer Service role, preferably supporting enterprise SaaS - 4 year degree from a university We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4959
City
San Francisco
Job Locations US-CA-San Francisco
Posted Date 3 weeks ago(6/17/2020 12:13 PM)
About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary  You will be working on the most important problems in technology today: how can humans and AI collaborate to solve important and sometimes complicated tasks?     As a member of our team, you will design, build, and improve on tools used by many of the most widely-known tech companies with large-scale machine learning initiatives active today. This may include collecting and managing training data for AI models, evaluating the performance of the machine learning models used by that data, or building infrastructure, and managing data pipelines. You will be on a cross-functional team collaborating with members of the Product, Machine Learning, Dev Ops, and Backend Engineering teams. Responsibilities - Build & maintain low-latency, high-scalability data pipelines in service of our human-in-the-loop machine learning workflows platform.  - Build & maintain adapter services for ingesting data from a wide variety of streaming and batch-based sources.  - Build & maintain services for throttling, backpressure, schema management, and normalization.  - Implement QA and testing strategies. Promote best practices for writing maintainable code.  - Participate in selecting tools and setting development standards at Figure Eight. - Ability/readiness to develop excellent working relationships with a diverse team of peers across organizations (Engineering, QA, DevOps, Product, Design, et al).  Required Skills  - 5+ years of software development experience in cloud-based, multi-tiered, enterprise application systems.  - 5+ years managing data platforms/engineering using enterprise service bus or message-based architectures, such as Kafka, Redis, RabbitMQ, or similar. - 3+ years production environment-level experience with Ruby on Rails application development.  - Hands-on experience with developing microservices and successfully building products using SOA.  - Hands-on experience with event-sourcing and functional programming patterns.  - Hands-on experience with AWS, Git, Docker, Gradle, Jenkins, Jira, and Confluence.  - Familiarity with batch processing and workflow tools such as Airflow, Luigi, Celery, or others - Prior production experience with Python, Java, and/or Scala.  - Familiarity with basic machine learning concepts.   Qualifications  - A degree in Computer Science is preferred   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4958
City
San Francisco
Job Locations US-CA-San Francisco | US-WA-Kirkland
Posted Date 2 weeks ago(6/18/2020 2:28 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     Solutions Architect – San Francisco Bay OR Seattle Area   Appen is seeking a talented Solutions Architect to join the Solutions Architects organization. The Solutions Architect will be primarily responsible for actively driving and managing the initial needs analysis and proposal preparation stages of the sales process, working in tandem with the sales team as an advisor and product/service advocate for Appen’s offerings.      Position responsibilities   - Work closely with the sales organization on all revenue generating opportunities and lead the needs analysis process in understanding customer challenges and requirements, while also helping to qualify opportunities. - Support the sales team in documenting and translating requirements to ensure Appen can accomplish customer goals. - Able to respond to functional and technical elements of RFIs/RFPs - Secure input from all necessary solution partners within Appen and adapt solutions, as necessary, to ensure appropriate fit. - Craft presentations and demonstration pitches with the sales team for different audience types - Continually act as a liaison with Appen Client Services, Engineering, Marketing, and Sales teams to provide input from customers, as well as be educated on new advancements in products and programs. - Opportunistically pursue additional business development opportunities within client organizations. Collaborate with the sales the team to ensure these opportunities are effectively covered and facilitate progress as applicable. - Travel required as needed (mostly within the US) Required skills   - 3+ years’ Pre-Sales/Solutions Architect experience in a managed services or SaaS environment - Experience working in the AI & ML domains is preferred and if this includes working with clients in the Search, Natural Language Understanding or Computer Vision space, it would be an advantage - Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt your message to the context of the audience. - Strong requirements gathering and discovery skills - Ability to juggle multiple conflicting priorities, respond quickly and manage time effectively in a fast-paced, dynamic team environment. - Excellent problem solving, critical thinking, and analytical skills - Advanced user of Excel, PowerPoint and Word   Qualifications   The ideal candidate must be able to articulate technology and product positioning to both business and technical users, as well as ensure customer satisfaction through the sales cycle. We are looking for a self-motivated individual that is comfortable working in a fast-paced environment, and able to travel to customer locations as needed.   Experience in the AI & ML domain is preferred and specific experience with engaging clients in the computer vision, image or video annotation would be an advantage.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4950
City
San Francisco
Job Locations US-CA-San Francisco | US-TX-Plano
Posted Date 3 weeks ago(6/17/2020 12:14 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     Position Summary   - Develop, execute and maintain a strategy to ensure proper and efficient handling of audit, external assessments and assurance processes including, but not limited to PCI-DSS, ISO27001, NIST CSF, CUI, CJIS, SOC1&2, HIPAA - Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. - Audits information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency - Keep abreast of security incidents and act as primary control point during significant information security incidents.    Responsibilities   - Work as part of a team responsible for implementation of information security requirements, policies, standards, guidelines and procedures - Develop tools, benchmarks and metrics to ensure that development teams are adhering to security requirements for all aspects of product development, maintenance and support - Evaluates and responds to emerging security issues. Evaluates capability risk/gaps and takes and/or coordinates action to meet objectives. - Performs security compliance monitoring. Participates in the creation of security policies, audits, assessments. - Carry out regular tests to simulate attacks so they can identify areas where the company is vulnerable and ways in which its systems might be exploited by hackers and viruses. - Prepare and create regular reports to document any process changes, improvements made, and security breaches that caused damage to the company. - Monitor and analyse the logs, help in implementing SIEM and reduce false positives - Provide support in IT Security related projects like Secure configuration and application authorisation to name few. - Creating IT Security awareness documents and materials organisation wide. - Acting as median between IT Sys admins and service desk for any IT Security related tasks, Subject Matter Expert for assigned operational risk categories Required Skills - Minimum 5+ years demonstrated experience in Cybersecurity and Governance - Degree in Computer Science or Information Technology-desirable - At least 5 year’s Experience in administering Freedom of Information Act and Privacy and Data Protection Act provisions. - At least 5 year’s experience with processes, tools, techniques and practices for assuring adherence to standards associated with accessing, altering and protecting organizational data - Strong strategic thinking skills to support global projects. Must have the ability to look horizontally across the global brands in addition to supporting the individual (vertical) business areas.  - Experience with vulnerability management, patch management and configuration management best practices - Should be able to Adapt, contribute to, and deliver the Group’s security awareness program in the region, with workshops and other media, aiming at business teams, executives, and IT teams - Effective at communicating with various levels of the organization (e.g., technical/non-technical verbal & written communication abilities In English) - Experience identifying and responding to potential threats and risks in a 24/7/365 IT environment.  Good to Have: - Experience working with Federal Information Security Management Act (FISMA) requirements, - Basic Knowledge on Role-based Access Control (RBAC), Mandatory Access Control (MAC), Discretionary Access Control (DAC) - CompTIA Security+, CeH and other Security operational Certification or work experience - Experience or certification on IT Service management (ITIL or above)   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4935
City
San Francisco
Job Locations US-CA-Sunnyvale | US-CA-Pleasanton | US-CA-Sunnyvale
Posted Date 2 months ago(5/1/2020 1:24 PM)
About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary The Technical Program Manager’s primarily role would be to provide quality and innovation assistance to the Q&I Director and the existing project management teams with a secondary, parallel goal of identifying engineering functionality that would provide increased efficiency to the project management team regarding quality control and process improvement. The Innovation Engineer would liaise with platform engineering, gathering and designing feature requirements for the project team.  The Technical Program Manager would have a strong technical understanding of the workforce management platforms and annotation tools, their capabilities and current processes.  Responsibilities - Continuous Improvement Collaboration with Client Teams : To identify engineering functionality that would provide increased quality and process improvement through automation. Create databases to capture defects in order to perform trend analysis. - Liaison with Engineering: Gather design feature requirements for the project teams. Review Platform requirements and specifications in order to foresee potential issues, provide input of functional requirements and advise on design. - Leading Metric Development: Identify and develop internal leading metrics, reporting for project teams to improve quality and delivery performance (prior to Client impact). - Visualization Techniques: Define and develop Client SLA, KPI and CPI metrics, reporting and interactive scorecards. - Collaborate with Rater Community Manager:In support of ‘Crowd as a Customer’ initiative. - Communication:Lead and/or participate in regular team meetings. Where necessary, complete additional tasks as assigned.  Qualifications and Experience - 2 to 3 years of qualified experience - Bachelor’s degree in Information Systems or equivalent degree / work experience - Minimum of 2 years of experience with Information/Business Systems. - Minimum of 2 years of experience programming with C#, .NET, MS SQL Server, Python, Excel Macros (VBA), HTML, SAS(Basic)  Required Knowledge, Skills and Abilities - Support the design and development of database and analysis in Appen Connect platform. - Develop strategies with other engineering teams to optimize the usage and efficiency of platforms. - Excellent ability to serve as the liaison between Client and Technology teams delivering solutions. - Technical/professional expertise is demonstrated through problem solving, applying professional judgement, and competent performance. - Consultative, collaboration approach and demeanor. - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action.    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4912
City
Sunnyvale
Job Locations AU
Posted Date 7 months ago(12/3/2019 8:27 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are looking for a Transcriber to work on a casual basis on our Chatswood office. The successful candidate will supervise a Japanese transcription project. Key task is listening to recorded speech in comfortable secure office environment and transcribing data in line with guidelines to be provided on online transcription platform.   Project Details: Hours required for the task: 25-35 hours per week Task duration in weeks: 12-20 weeks   Detailed Task - Users will listen to several audio clips about 3-15 minutes long and are tasked to transcribe and annotate the entire audio. The candidate will be working with a team of in-house transcribers, monitoring their throughput and assisting with quality control. Requirements - Native speaker of Japanese language - Available to work or travel to Chatswood, NSW - Experience in transcription would be highly advantageous, but is not essential as full training is provided - Ability to type at least 30 words per minute or above - Proficient in the use of Microsoft Word/Google Docs - Have an eye for detail and accuracy and able to research and verify information contained within the audio - Able to pass required security clearance - Able to start ASAP Upon completed registration, candidates who passed initial screening will be contacted to take the qualification test and pass.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2019-4887
Job Locations AU
Posted Date 7 months ago(12/3/2019 8:26 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are looking for a Transcriber to work on a casual basis on our Chatswood office. The successful candidate will supervise an Italian transcription project. Key task is listening to recorded speech in comfortable secure office environment and transcribing data in line with guidelines to be provided on online transcription platform.   Project Details: Hours required for the task: 25-35 hours per week Task duration in weeks: 12-20 weeks   Detailed Task - Users will listen to several audio clips about 3-15 minutes long and are tasked to transcribe and annotate the entire audio. The candidate will be working with a team of in-house transcribers, monitoring their throughput and assisting with quality control. Requirements - Native speaker of Italian language - Available to work or travel to Chatswood, NSW - Experience in transcription would be highly advantageous, but is not essential as full training is provided - Ability to type at least 30 words per minute or above - Proficient in the use of Microsoft Word/Google Docs - Have an eye for detail and accuracy and able to research and verify information contained within the audio - Able to pass required security clearance - Starting end of March 20. Upon completed registration, candidates who passed initial screening will be contacted to take the qualification test and pass.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2019-4886