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Job Locations CN-Shanghai | CN-Shanghai
Posted Date 3 weeks ago(11/10/2021 5:55 PM)
Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produces the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text and audio, as well as data capturing. Appen Tech team is solving the AI data problem by combining the power of human and technology. This world-class and exciting engineering position awaits qualified candidate. This team is responsible for build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and preannotation with machine learning. It is an exciting opportunity to make your own mark in the AI data industry!   You also get the opportunity to work with our global tech team from Silicon Valley and Sydney. It is a leading data company with a start-up culture. People in the team are friendly, highly motivated, and extremely bright. Our team tries to maintain a work climate of professionalism, innovation, career growth, and fun. And we only want people who wants to make a huge impact to the AI world instead of just a job!   Responsibilities - Work closely with Application Developers and contribute to architectural discussions. - Work closely with Machine Learning Scientists process automation specifically related to their work - Work with and support internal users in Sales, Sales Engineering, Customer Success, Marketing and Accounting on optimizations, break-fix and planning for the applications they use in support of our customers and contributors - Support of production infrastructure and services, including our - AWS Infrastructure such as EC2, ECS, S3, IAM, Route53, Elasticache, Load Balancers, CloudWatch etc. - IaC tools: Helm Charts, Terraform,Cloudformation - Java, Rails and Python Applications - Docker and Kubernetes - Apache Pulsar/Kafka, PostgreSQL, Redis databases, MongoDB. - Programming skills in Shell, Python - Provide leadership to the team in mastering technologies, identifying and implementing worthwhile new technologies and improving our process. - Continuous delivery (CI/CD) using Jenkins, Groovy Script, Docker, Chef/Ansible, AWS ECS, Kubernetes. - Site reliability and availability, including end-to-end performance, service monitoring, alerting, capacity sizing and planning. - 24/7 on-call rotation(with US/RU teams) for production support, troubleshooting production and development issues. After-hour emergencies are rare, and you will help us make them even rarer! - Business continuity planning and testing.   Skills and Experience: - At least 5 years of DevOps and system administration experience, preferably in mid or late startups. - At least 3 years in using/managing public cloud infrastructure. - Experience in configuring and supporting SaaS environments, provisioning resources, monitoring utilization and making adjustments in accordance with SOPs - Expertise in Docker and Kubernetes. - Experience monitoring/APM tools such as New Relic, CloudWatch and Rollbar. - Linux administration (Ubuntu, Amazon Linux, Centos) and scripting (e.g. shell script, Python). - Human skills, e.g. team player, clear and concise communication, problem solver, sense of humor.   Good to have: - Expertise in database scalability and availability, preferably with PostgreSQL, MongoDB and Redis. - Building hybrid cloud. - Experience in building IaC. - Data protection and secret handling technology such as Vault, AWS Secrets Manager. - Logging, Performance Monitoring (e.g. New Relic, DataDog, EFK/ELK) - Managing micro-services and real-time event processing is a big plus.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5630
City
Shanghai
Job Locations US-CA-San Francisco | US-CA-San Francisco
Posted Date 3 weeks ago(11/9/2021 5:52 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     - Position Summary Due to the growth of business, we are looking for a Sales Development Representative to build Sales pipeline.  Chances are, this is not the first Sales Development job posting you have read. If you read through this one, we are confident you will not find another one like it. This is not a boiler room, cold-calling shop; our small team focuses on qualifying calls and discovery for meetings set, as well as researching and game planning on strategic, high-value accounts with your team. If finding and delivering value at many of the most innovative and advanced companies on the planet in the Machine Learning and AI space speaks to you, let us talk.   - Responsibilities - Being the CEO of your pipeline - Project management of strategic accounts with Account Executives, Customer Success Managers, and Marketing. - Discovering new leads through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator - Supporting Outreach marketing efforts by assisting in online and other marketing campaigns - Managing prospecting status, data integrity, and forecasting using Salesforce.com - Achieving, and exceeding, weekly/monthly metrics (appointments, qualified leads, new contacts, etc.) - Responding to inbound customer interest and developing these accounts to create opportunities   - Required Knowledge, Skills and Abilities - You will be trusted with high amounts of autonomy; self-discipline, humility, and curiosity are critical for you to be successful - You have the ability to think on your feet in a conversation and answer unexpected questions with ease - You are comfortable in a fast-paced, changing environment - You are comfortable working remotely, with a remote team, and would describe yourself as a self-starter - You use others to better yourself and help others get better – we are all building AI together. - You are good at finding ways to motivate yourself and your teammates. Camaraderie and Team Spirit is the name of the game around here - You embody our core values. We are hungry craftspeople, we have grit, we are honest, we are humble, we value performance. You are ready to be a hero for our customers and find strength in diversity and inclusion. - Qualifications and Experience - BA/BS - 1+ year of Sales Experience preferred (in SaaS or tech)  If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      
ID
2021-5629
City
San Francisco
Job Locations US-Remote
Posted Date 3 weeks ago(11/9/2021 6:49 PM)
Senior Product Manager – Trust & Safety     Job Description: Appen provides high-quality AI training data solutions from data source to quality labeled data to data validation. Our company has over 20 years of expertise in delivering training data for thousands of projects globally to give you the confidence to deploy your world-class AI programs at scale. In this role, you will own and drive trust & safety product features from worker onboarding to production delivery. You will be responsible for the roadmap strategy and execution by collaborating with Trust & Safety policy committee and internal/external business owners to understand business problems and working closely with the ML engineering teams to deliver solutions.   Key responsibility: - Work with Trust & Safety committee to enforce policy and define product solutions to improve worker integrity and gain customer trust. - Work with internal & external customers to acquire a deep understanding of business needs and requirements. - Define product strategy and roadmap to support business needs using the ML models to detect fraud at scale. - Understand and translate customer problems into product requirements, including user stories and user journey maps. - Prioritize features and development efforts based on a thorough understanding of customer and business needs and company strategy - Advocating for change with a variety of teams across Appen. - Partner with internal business owners to define KPIs and metrics that can measure the success of deliverables.   Basic Qualifications: - Bachelor's degree in Computer Science, Engineering, or equivalent - 5 - 7+ years of product management experience - 3 - 5+ years of experience in enterprise SaaS platform   Preferred Qualifications: - 2+ years of experience in defining and building AI/machine learning applications. - Experience with building and designing tools that detect, classify, and enforce trust & safety policy violations. - Experience with machine learning solutions driven by business requirements - Experience with various aspects of trust, safety, fraud, and abuse types in technology, mail, content, and account space. - Ability to execute and manage expectations across various functional teams. - Provide expertise on trust and safety-related issues and communicate key initiatives across the company.     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5627
City
Remote
Job Locations US-Remote
Posted Date 3 weeks ago(11/9/2021 4:21 PM)
Senior Product Manager – Security & Privacy     Job Description: Appen provides high-quality AI training data solutions from data source to quality labeled data to data validation. Our company has over 20 years of expertise in delivering training data for thousands of projects globally to give you the confidence to deploy your world-class AI programs at scale. Success for this role is that enterprise customers consider Appen as the platform with the strongest confidentiality and integrity controls and trust Appen to store and manage their sensitive data. This role will work with the data privacy committee and security engineering team to build strong data privacy and security functions across annotation tools and crowd management platforms. This is a cross-functional role, and it requires the ability to think across products, influence others, and work closely with teams across all product lines.   Key responsibility: - Work with legal, data privacy officer, IT, and enterprise customers to understand compliance rules and business requirements. - Collaborate with key business partners and as a liaison between the product team and other key stakeholders. - Define product strategy and roadmap to support security and data privacy compliance and rules. - Understand and translate customer problems into product requirements, including user stories and user journey maps. - Prioritize features and development efforts based on a thorough understanding of customer and business needs and company strategy - Advocating for change with a variety of teams across product lines. - Partner with key stakeholders to define KPIs and metrics that can measure the success of deliverables.   Basic Qualifications: - Bachelor's degree in Computer Science, Engineering, or equivalent - 7+ years of product management experience - 3 - 5+ years of experience in enterprise SaaS platform or enterprise security products - 2+ years of experience working in or adjacent to Security and Data Privacy spaces.   Preferred Qualifications: - 3 + years of cross-functional product management. - 3+ years of experience with one or more of the following areas: Identity and Access Management (IAM), Authentication and/or account provisioning systems, or related Security technologies - Experience building and designing data privacy compliance to securely manage, store, delete, and use PII data. - Experience with different types of IDP technologies and integration. - Experience building products with the support of CCPA, HIPPA, PIC, and SOC2 compliance. - Ability to build end-to-end plans and manage execution across cross-functional teams   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    
ID
2021-5626
City
Remote
Job Locations US-CA-San Francisco | US-CA-Sunnyvale | US-CA-Pleasanton
Posted Date 3 weeks ago(11/8/2021 4:32 PM)
Director of Engineering PMO         About the Role:   Appen Tech team is solving the AI data problem by combining the power of humans and technology, and we are seeking a Director, PMO who will be dedicated to program management of instrumentation/engineering project and programs globally. The candidate will report to CTO and manage cross-function integrations, define and enforce processes, and promote value and cultures. It is a critical position who will drive our engineering excellence and culture.   Responsibilities: - Acts as a role model of Appen’s culture and values.、 - Responsible for the management of largely cross-functional, high visible, and business critical projects/programs in the technology organization - Drive engineering excellence and optimize agile practice - Work closely with other engineering leadership team to promote engineering culture. - Provide active mentoring and guidance to other program managers and project leaders - Demonstrated ability to proactively identify and resolve product and project risks   Qualifications: - A./B.S. degree or higher, or equivalent experience. - At least 10 years’ work experience in a project management related function - Advanced knowledge in Agile practice - Expert talent management and development - Strong communication and teamwork skills - Strong interpersonal skills - Experiencing leading large cross functional products and team preferred    
ID
2021-5624
City
San Francisco
Job Locations US-CA-San Francisco | US-CA-Pleasanton | US-CA-Sunnyvale
Posted Date 3 weeks ago(11/8/2021 4:24 PM)
   VP, Chief Architect   About the Role:   Appen Tech team is solving the AI data problem by combining the power of humans and technology, and we need a VP,Chief Architect to drive architecture and technical strategy for Appen. This key leadership role will report to the CTO.   The new leader should have experience establishing best architecture design practices and guidelines. The leader should be decisive and willing to make hard decision in the interest of business while balancing the technology need. You will also work closely with CTO and other tech leaders to foster the tech culture.   Responsibilities: - Acts as a role model of Appen’s culture and values. - Develop and drive an architectural vision to support the continued aggressive growth of our business and our product suite - Be an active participant and the authoritative technical voice in product strategy discussions - Partner with Engineering and Product to successfully deliver products from design to production - Be the technical partner for the team lead and provide technical strategy support and advice, helping incorporate product and business perspectives on future of our platforms - Engage and partner with product and engineering teams across Appen to prototype, explore, architect, and prove out technology and creating differentiated value - Work closely with product and engineering leads on team to realize new strategies and plans to ensure smooth execution   Qualifications: - A./B.S. degree or higher, or equivalent experience. - 10+ years of experience designing and building highly scalable, mission-critical distributed software systems - Demonstrated ability to drive architectural vision for a company or highly scalable line of products - Ability and desire to draw big lines and boxes on a whiteboard with the ability to dig in and understand the flow of what the code is doing under load - Hands on - Excellent interpersonal and communications skills (written, verbal, presentation), strong documentation skills, ability to communicate technical concepts - A desire to work not only with technologists but also product owners and business leaders     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5623
City
San Francisco
Job Locations PH-Cavite
Posted Date 3 weeks ago(11/7/2021 9:06 PM)
Position Summary The Compliance Administrator is responsible for ensuring that the organization adheres to all regulatory and contractual obligations as well as applicable internal policies. This includes, but is not limited, to identifying and reviewing contracts for certain key terms and obligations; handling data privacy requests and privacy issues. The person in this role will be collaborating with multiple teams in legal, sales, project management, engineering, IT, but also work independently to complete time-sensitive tasks.   Responsibilities - Review, index and manage commercial contracts throughout the entire contracts life cycle. - Work with cross functional teams to build and manage a contracts compliance system. - Collaborate with the Data Privacy Analyst in the processing of data subject access requests (DSARs). - Ability to work quickly and manage high volume of contracts and address compliance issues. - Support related tasks as needed by the DPO Privacy/Commercial Counsel.    Required Knowledge, Skills and Abilities - Practical experience working with high volume contracts. - At least moderate level of familiarity with understanding commercial contracts. - A good understanding of data privacy compliance principles highly preferred. - Humility; excellent interpersonal skills and ability to develop collaborative relationships at all levels in the organization. - Ability to focus on urgent tasks, learn and improve steadily. - Strong desire to learn quickly and gain improved skills.    Qualifications and Experience - Minimum of an associate degree required. - At least two (2) years of relevant work experience, preferably in a law firm or legal department setting.   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5622
City
Cavite
Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas | US-WA-Kirkland
Posted Date 3 weeks ago(11/7/2021 5:28 PM)
PROGRAM MANAGER     Position Summary The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned   Required Knowledge, Skills, Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years’ experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5621
City
Remote
Job Locations US-Austin
Posted Date 4 weeks ago(11/4/2021 4:23 PM)
  Mayan Travel Audio Onsite DC is an onsite data collection project wherein participants will engage in travel-related conversations in English, Arabic, Mandarin Chinese, French, German, Italian, Japanese, Korean, Portuguese (Brazilian), Russian, and Spanish. DETAILED JOB RESPONSIBILITIES:   The Project Supervisor is responsible for executing data collection projects using Appen’s data collection systems, software, and equipment. The Project Supervisor will instruct the on-site participant based on project-specific needs and supervise the data collection. Some communication with potential participants will also be required (sometimes via email and sometimes via phone).     REQUIRED QUALIFICATIONS AND EXPERIENCE: - Computer literate and able to pick up new tools and systems quickly and with accuracy - Service orientated approach - Demonstrated time management and organizational skills - Attention to detail - Commitment to quality (being able to follow quality management processes) SKILLS: - Knowledge of Microsoft Office tools - Excel, Word, and Outlook - Proficiency in English, with excellent oral and written communication skills - Experience with audio recording equipment and software desirable but not required - Bi-lingual in a second language is a bonus     Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.     At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5619
City
Austin
Job Locations PH-Cavite
Posted Date 4 weeks ago(11/3/2021 9:13 PM)
We are currently seeking for Transcribers who can accurately transcribe short audios (utterances) in accordance with the project’s set guidelines. REQUIRED EDUCATIONAL QUALIFICATION: Senior High School at least. REQUIRED YEARS OF EXPERIENCE: Previous transcription experience is highly advantageous but not compulsory. REQUIREMENTS: Bilingual native or near native speaker of Tagalog and Filipino English Available for full time work at Cavite office Able to type at least 35 words per minute or more. Detail oriented and comfortable with online research pages to verify information contained within the audio. SKILLS: Have prior experience in transcription (this is advantageous, but is not essential as full training is provided) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5613
City
Cavite
Job Locations US-Remote
Posted Date 4 weeks ago(11/2/2021 1:53 PM)
VP OF CLIENT OPERATIONS The Role:   At Quadrant (newly acquired by Appen), we are location data and technology company. Our main product lines include mobile location data-as-a-service, POI-as-a-Service and the Quadrant Consent Management Platform. Your role will be to ensure the smooth operations of the organization to deliver our products and services to clients. You will manage the workflows, ensure no bottle necks, make sure things don’t slip and that our clients continue to enjoy a high level of always on service and delivered on-time projects.    The Responsibilities:   - Review and schedule client evaluations, POCs and the onboarding of new clients - Ensure delivery of contracts and projects - Address client requests and support tickets - Oversee incident resolution - Lead vendor and supplier management - Identifying and targeting areas in which a business can improve operations - Monitoring revenue margins - Researching and implementing new directives for business growth and optimization   Desired Skills and Experience:   - Minimum 5 years experience in operations for data-as-a-service or software-as-a-service companies - Managing multiple projects and effectively prioritize organization tasks - Domain knowledge in location analytics, point-of-interest data, data-as-a-service or SaaS - Experience managing relationships between sales, marketing, product, development and clients. - Process driven mentality and sound business judgment through analytical thinking - Highly organised and enjoys the details. You don’t drop the ball. - Extremely pro-active. Don't need to be told what to do, rather you ensure people are getting what they promised done - Working under pressure when required - Relational databases (basic knowledge of SQL scripting and database administration) - Passion for data and it’s many interesting applications - Strong verbal (presentation) and written communication skills We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5612
City
Remote
Job Locations US-Remote
Posted Date 1 month ago(10/28/2021 3:16 PM)
CUSTOMER SUCCESS MANAGER (Location: USA Remote)     Position Summary The Customer Success Manager (CSM) is responsible for managing a $3-5M book of business, achieving high customer retention rates within that customer base, and ensuring that an environment for revenue expansion is possible. In addition, the CSM must align multiple internal functions and work across levels and functions within our enterprise customers to maximize the value that Appen delivers. Responsibilities - Accelerate customer platform adoption during the onboarding phase by driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas - Ensuring proper internal alignment and customer communication to keep all deliverables on track - Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI.Driving high utilization of customer’s subscription. - Driving the customer’s business transformation and operational excellence. - Being the customer’s trusted advisor and advocate within Appen. - Collaborating and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics. - Grow product use within our customer base by understanding and clearly communicating customer use cases, goals, business needs and opportunities to both our product and sales teams. - Building strategic relationship across the enterprise organizations we serve. - Arming Product with customer stories to accelerate product adoption and improve and expand product functionality to ensure immediate customer needs are consistently met and future goals aligned. - Working with Sales to identify new use cases and support their efforts to expand usage within and across enterprises. - Establish a repeatable and scalable engagement model for our Enterprise customer base by creating and driving process standardization and improvement within the CSM team Required Knowledge, Skills and Abilities - Prior experience managing a portfolio of customers with total annual recurring revenue between $1 and $5 Million (i.e., ARR). - Strong leadership skills to advocate cross functionally on behalf of customers. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL. - A true passion for customers and for Customer Success with the ability to build strong relationships. - Truly enjoys a dynamic environment where every day is different, and each challenge is different. - Can juggle multiple, very different tasks – an advanced customer wanting to leverage deep functionality today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each client may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to our success. - Experience managing customers both large and small and knowing how and why to manage them differently.   Qualifications and Experience - Bachelor's degree or equivalent work experience. - Willingness to travel and meet customers up to 15% of the time (post-COVID). - 3-5 years in a customer-facing role (CSM, Account Management, Sales) preferably at a SaaS company. About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5610
City
Remote
Job Locations GB-Remote
Posted Date 1 month ago(11/2/2021 12:20 AM)
Position Summary   The Sr (Program) Manager, Linguistic Portfolio, is accountable for the performance of a team of SMEs including Linguists and AI Data Collection specialists (referred as Specialists in the rest of the document) and their individual Program Managers, and the financial and strategic success of the lines of business, providing key leadership and direction to the teams. The Specialists teams provide resources for projects requiring a high level of specialized knowledge, skill and experience. The teams advise Sales and Solution Architects on task scope; develop technical solutions; and plan and execute complex specialist tasks to the required service levels, operating in concert with matrix team members in Enterprise Delivery organizations.   Responsibilities   - The Senior Program Manager, Linguistic Portfolio, is responsible for consistent and effective governance and delivery of the Specialist teams’ portfolio of business to the Enterprise clients. In conjunction with other business leaders, the Director ensures that investments in internal and operational projects deliver the best possible outcomes for the Enterprise clients Specialist programs of work. This includes working with other business units and project teams to align standards, methods and governance to the portfolio approach and actively positioning projects for success. - The Senior Program Manager is a source of guidance on industry best practice within the area of specialization, drawing on industry and academic sources of knowledge as required to support the practice. - The Senior Program Manager has oversight of all project tasks executed by the Specialist teams. The Senior Program Manager will provide expert direction and advice as required to ensure that projects in the portfolio are positioned to meet or exceed required SLAs. - The Senior Program Manager manages a team and is expected to optimize planning of teams and organisation design. Specific duties include but are not limited to: - Ensure the smooth day-to-day running of the Specialist teams; - Maintain oversight and ensure reporting of key portfolio financials and project/task performance metrics; - Liaise with Sales, Marketing, Recruitment and execution and delivery teams to highlight strategic risks and opportunities, enabling the Specialist teams to respond to both in a timely manner; - Support the prioritisation, resourcing and scheduling of Specialist tasks to ensure alignment with Enterprise clients program requirements and priorities; - Identify and monitor portfolio level risks, issues, and dependencies, and support appropriate risk mitigation and management methods; - Delivery and optimisation of reporting incl. Customer and Internal health reports; Financial reporting including weekly & monthly forecasting; GM reporting and optimization. - Be a key sponsor for work tool and other technical developments required for the efficient and effective execution of specialized tasks; - Identify and organise training and professional development activities for team members as required to optimize performance; - Support career development and succession planning within the team; - Ensure methods, practices, techniques, processes, etc. are regularly maintained and updated, in line with best practice; - Maintain a strong resourcing pipeline to ensure appropriate staffing levels at all times; - As required, provide visibility and updates on the status of the Enterprise clients portfolio to various stakeholders. - Strategy design and reporting for the managed portfolio of business   Qualifications and Experience - 10+ years of Management, Project Management or equivalent experience; - Knowledge of, and engagement with, industry, academic and research developments relevant to Appen’s current and strategic directions; - Postgraduate qualifications in a relevant area of specialization, or equivalent experience such as Linguistics; - Demonstrated experience in leading high-performing teams with openness and transparency; - Extensive experience with, and oversight of, Specialist projects executed in a commercial setting to rigorous time, budget and quality requirements; - Strong personal accountability, persistence and resilience; - Ability to effectively prioritize and execute tasks in a high-pressure and constantly changing environment; - Strategic, agile and professional communicator, with a ‘win-win’ orientation and an ability to positively influence outcomes; - Ability to work with a variety of personality types and bring together the right people to produce results in both internal and external stakeholder settings.     About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5606
City
Remote
Job Locations US-WA-Seattle | US-CA-San Francisco | US-TX-Dallas | US-Remote
Posted Date 1 month ago(10/27/2021 7:34 PM)
PROJECT MANAGER (Seattle, WA)   Position Summary As a member of the Global Operations and Automation Team, the Project Manager is responsible for driving operational excellence for our internal Global teams. This role will manage multiple internal iniatives/projects including but not limited to process improvements/automation, process development, knowledge management, change management, root cause investigations, IT system process changes, Town Hall/meeting management, and training.   Responsibilities   The role includes but is not limited to the following duties and responsibilities:   - Drive operational excellence and streamline efforts while introducing ideas for innovation, automation, and improvement into systems and processes for Appen and its operations. - Oversee the development and maintenance of operational knowledge through process documentation, trainings, and effective change management. - Drive thorough and timely communications that fosters confidence in knowledge and enables a proactive, collaborative work environment. Communicate effectively both up and down communication chains. - Spearhead the development, implementation, and ongoing adoption of Global Team tools, systems, and processes. - Interact with a wide range of personalities; this includes building relationships and providing leadership internally across functional lines and business units. - Drive continuous improvements across all clients through application of statistical quality analysis while acting as a SME resource for the current project management team. - Support Global RoB through development of scorecards, reporting, presentations, and other collateral. Support Town Hall/Executive meeting management. - Implement and support a centralized quality framework, supported by RCA processes, and implement corrective actions across all project teams. - Design and maintain Global SharePoint sites, Team sites, and other Global tools and resources. - Support the Sr. Program Manager with other Global RoB work and initiatives as needed.   Education Requirements - Bachelor’s Degree in Business, Informatics, Economics, Statistics, Data Science, or related field; or an equivalent combination of education and 2+ years’ experience.   Required Knowledge, Skills, and Experience - 2-3 years minimum experience managing projects or internal initiatives in a metrics driven setting within a client delivery, PMO, finance, operations, IT, or analytics department/org. - Process improvement, process development or knowledge management experience - Experience developing and maintaining team knowledge via SharePoint sites, process documentation, or other tools. - Demonstrated time management and organizational skills with attention to details. - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues. - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations, and drive resolutions. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members. - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities.   Nice-to-Have Knowledge, Skills, and Experience - PMP certifications are a plus. - Lean certification and/or Six Sigma are a plus. - Experience with some of the following: - Business Applications - SharePoint, Microsoft Teams, Asana, Workday, Salesforce Microsoft Office - Analytical/Scripting Tools - Advanced Microsoft Excel, SQL, Mode, Python - Visualization Tools – Microsoft Power BI, Tableau, LucidChart, Visio - Automation Tools – Microsoft Power Automate, Microsoft Power Apps - Scripting Languages - SQL, R(Basic), Python, Excel Macros (VBA), HTML   Who You Are - A problem solver. You do not let processes remain manually tedious for long. Nor do you give up when you hit a few roadblocks. You’re here to continuously improve the way we do things, and you love a good challenge. - A self-starter. You are self-motivated and you do not need any micro-management. You can establish a course of action for yourself and others while still being flexible to incoming business changes. You can manage your own time and you drive initiatives to completion. - A team player. You like working with people, you’ve got a high EQ, and you don’t mind going the extra mile to help your team or other coworkers. About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5605
City
Seattle
Job Locations US-WA-Seattle | US-CA-San Francisco | US-TX-Dallas | US-Remote
Posted Date 1 month ago(10/27/2021 7:18 PM)
SENIOR PROGRAM MANAGER (Seattle, WA)     Position Summary The Senior Program Manager is responsible for overseeing daily operations for a team of analysts and project managers driving operational excellence for our Global clients. The Sr. Pgm orchestrates a team in the performance of their duties including but not limited to operational support for delivery teams, root cause investigations, technical liaison with Product Teams, forecasting and financial reporting support, project management, process development, report and data management, strategic planning, project and data analysis, meeting coordination, training, and team mentoring.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Supervise the efforts of a team of PMs and Analysts. - Build, develop and maintain high-performing teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives - Establish and monitor team and individual goals and drive teams to accomplish and exceed them, inspiring and fostering team commitments, innovation, and continuous improvement with measurable results - Develop and deliver semi-annual performance reviews for all direct reports - Drive operational excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes for Appen and its operations - Manage and continuously improve the Global forecasting process and reports - Coordinate support of Global accounts, including driving global process/system improvement initiatives - Oversee the development and maintenance of operational process and program documentation - Drive thorough and timely communications that fosters confidence in knowledge and enables a proactive, collaborative work environment. Communicate effectively both up and down communication chains. Occasionally required to present to executive team or during company events. - Drive new business by supporting new client and project growth as well as implementation of new business or service offerings. - Spearhead the development, implementation, and maintenance of Appen’s internal infrastructure including building processes for assigned projects, operations, and initiatives. Drive initiatives for improving Appen’s internal suite of tools. - Implement and maintain lean processes and programs - Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units - Drive continuous improvements across all clients through application of statistical quality analysis while acting as an SME resource for the current project management team. - Lead project process improvement identifying areas where project teams can improve delivery, quality, and costs through automation, while implementing visual metric scorecards and reporting. - Implement and support a centralized quality framework, supported by RCA processes, and implement corrective actions across all project teams.   Who You Are - A leader. You earn the respect of your team and coworkers by showing them respect, empathy, and care. You are not afraid to admit your own mistakes, and you put greater value in honesty and integrity than your personal success. You can lead and support a diverse team while managing competing priorities without losing your cool. You can articulate a clear vision and focus, making sure your team understands the big picture, while also diving in to support with the details when needed. - A problem solver. You do not let processes remain manually tedious for long. Nor do you give up when you hit a few roadblocks. You’re here to continuously improve the way we do things, and you love a good challenge. - A self-starter. You are self-motivated and you do not need any micro-management. You can establish a course of action for yourself and others while still being flexible to incoming business changes. You can manage your own time and you drive initiatives to completion - A team player. You like working with people, you’ve got a high EQ, and you don’t mind going the extra mile to help your team or other coworkers.   Education Requirements - Bachelor’s Degree in Business, Informatics, Economics, Statistics, Data Science, or related field; or an equivalent combination of education and 5+ years’ experience.   Required Knowledge, Skills, and Experience - 2-3 years minimum management experience working in a metrics driven setting within a client delivery, finance, operations, IT, or analytics department/org. - 2-3 years minimum experience managing teams and mentoring others, including hiring, and managing full time and/or contract staff or consultants. - Demonstrated time management and organizational skills with attention to details. - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues. Able and unafraid to provide valuable input across the company. - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations, and drive resolutions. - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills. Effectively coaches, mentors and trains peers and team members. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members. - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities. - Maintains a high level of business acumen and can lead process improvement and innovation while driving efficiencies and change. - Experience managing full budget responsibility with a demonstrated high-level of fiscal awareness and responsibility. Does not waste resources and continuously looks for methods to develop processes that have a positive impact on the bottom line.   Nice-to-Have Knowledge, Skills, and Experience - PMP and Prince 2 certifications are a plus. - Lean certification and/or Six Sigma belt are a plus. - Experience with some of the following: - Business Applications - SharePoint, Microsoft Teams, Asana, Workday, Salesforce Microsoft Office - Analytical/Scripting Tools - Advanced Microsoft Excel, SQL, Mode, Python - Visualization Tools – Microsoft Power BI, Tableau, LucidChart, Visio - Automation Tools – Microsoft Power Automate, Microsoft Power Apps - Scripting Languages - SQL, R(Basic), Python, Excel Macros (VBA), HTML   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5604
City
Seattle
Job Locations CN-Shanghai | CN-Shanghai
Posted Date 4 weeks ago(11/2/2021 6:48 PM)
Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produces the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text and audio, as well as data capturing. Appen Tech team is solving the AI data problem by combining the power of human and technology. This world-class and exciting engineering position awaits qualified candidate. This team is responsible for build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and preannotation with machine learning. It is an exciting opportunity to make your own mark in the AI data industry!   You also get the opportunity to work with our global tech team from Silicon Valley and Sydney. It is a leading data company with a start-up culture. People in the team are friendly, highly motivated, and extremely bright. Our team tries to maintain a work climate of professionalism, innovation, career growth, and fun. And we only want people who wants to make a huge impact to the AI world instead of just a job!   Responsibilities - Build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. - The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and pre-annotation with machine learning. - Learn and understand AI data need in those fields and provide best platform to generate high quality data with least human effort. - Drive innovation in modern-architected web and mobile development. - Work with engineers, managers, Product Managers, QE, and Operations teams to develop innovative solutions that meet market needs with respect to functionality, performance, scalability, reliability, realistic schedules, and adhere to development goals and principles. - Estimate engineering effort, prioritize projects, plan implementations, and help rollout system changes. Help define, and supervise the design and implementation of complex, multi-tier distributed software applications. - Identify process, technology challenges and deficiencies that need to be addressed and drive those changes to successful adoption. - Mentor, grow and empower team members in design, coding techniques and time management - Proactively identify and resolve resource conflicts and set priorities for parallel projects. Work closely with Product Manager on resource and project reprioritization and subsequent impacts. Communicate these impacts effectively. - Identify project risks and be able to provide alternatives yielding reduced risk. Requirements - BS, MS, or PhD in Computer Science or related technical discipline (or equivalent). - 5+ years’ work experience in software development area with Java ecosystem like Spring/Spring Cloud. - Experience of complicated distributed system design, big data platform and DevOps is preferred, experience of AI is a big plus. - Excellent problem-solving skills. - Proven results-oriented person with a delivery focus in a high velocity, high quality environment. - Strong communication skills in Oral and Written English. - Working Experience in Multi-national Company is a plus. - Experience with ruby, typescript/javascript, scala, python and/or sql a plus - Experience developing and deploying in a Kubernetes (K8s) or similar declarative cloud environment a plus Generally Desirable Traits - Go-getter – thinks creatively to work through, or importantly, around problems to deliver - Growth mindset – always looking to learn / collaborate and grow with others, comfortable being open / transparent about what they do not know - Results-oriented – values delivering capabilities over putting in the time - Full stack mentality – may specialize in certain areas but willing to jump into any codebase or type of work if the team needs it (eg: testing, refining requirements) - CICD experience – works to deliver small, tested changes frequently by leveraging modern pipelines and infra automation We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5602
City
Shanghai
Job Locations CN-Shanghai | CN-Shanghai
Posted Date 4 weeks ago(11/2/2021 6:47 PM)
Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produces the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text and audio, as well as data capturing. Appen Tech team is solving the AI data problem by combining the power of human and technology. This world-class and exciting engineering position awaits qualified candidate. This team is responsible for build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and preannotation with machine learning. It is an exciting opportunity to make your own mark in the AI data industry!   You also get the opportunity to work with our global tech team from Silicon Valley and Sydney. It is a leading data company with a start-up culture. People in the team are friendly, highly motivated, and extremely bright. Our team tries to maintain a work climate of professionalism, innovation, career growth, and fun. And we only want people who wants to make a huge impact to the AI world instead of just a job!   Responsibilities   - Build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. - The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and pre-annotation with machine learning. - Learn and understand AI data need in those fields and provide best platform to generate high quality data with least human effort. - Drive innovation in modern-architected, large-scaled web systems with backended by big data application. - Technical lead for new and existing product initiatives, assist with definition of product direction. - Define, design, troubleshoot, and debug complex, multi-tier distributed software applications. - Work with manager, engineers, product management and Operation team to design and implement application features. - Estimate engineering effort, plan execution cycles, and rollout system changes Requirements - BS, MS, or PhD in Computer Science or related technical discipline (or equivalent). - 3+ years’ work experience in software development area with Java ecosystem. - Experience of modern-architected web / big data application is preferred. - Excellent understanding of computer science fundamentals, data structures, and algorithms. - Excellent problem-solving skills. - Working Experience in Multi-national Company is a plus. Generally Desirable Traits - Go-getter – thinks creatively to work through, or importantly, around problems to deliver - Growth mindset – always looking to learn / collaborate and grow with others, comfortable being open / transparent about what they do not know - Results-oriented – values delivering capabilities over putting in the time - Full stack mentality – may specialize in certain areas but willing to jump into any codebase or type of work if the team needs it (eg: testing, refining requirements)     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5601
City
Shanghai
Job Locations US-Remote
Posted Date 1 month ago(10/27/2021 5:53 PM)
SENIOR PROFESSIONAL SERVICES ENGINEER REMOTE USA (Dallas, TX - Seattle, WA)     Responsibilities - Lead strategic alignment and technical delivery of customer annotation programs with consistent communication to all stakeholders from project team to executive leadership - Create technical implementation strategy for projects leveraging Appen technologies - Design, build and implement custom solutions to process large amounts of data through the Appen Data Annotation Platform - Provide technical recommendations as a “trusted advisor” to internal and external stakeholders with a “customer first” mentality - Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals - Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements - Increase overall effectiveness by systematically identifying and solving root cause organizational and technological challenges discovered throughout program delivery - Travel to customer on sites as needed (post COVID-19)   Required Experience/Skills - Minimum 5 years of implementation experience and/or in a technical customer-facing role - Working knowledge of scripting and coding, database querying, and web development (e.g. Python, JavaScript, HTML, CSS, and SQL) - Ability to break down complex problems and resolve through customer consultation and execution. - Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences - Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment - Understanding of data pipelines from data retrieval, ingestion, querying, scripting, processing, and delivery - Ability to independently plan and manage programs and projects of significant complexity and risk across multiple teams and functions with stakeholders in different time zones Nice to Haves: - B.S. in Computer Science or Technical Bootcamp Equivalent - Knowledge of ETL and ETL workflows - Exposure to AWS Cloud Services, such as S3 and Lambda - Experience building Executive-level and customer-facing dashboards and analysis About Appen Appen is a Human-in-the-Loop AI solution for data science and machine learning teams. Our industry leading, AI-assisted data annotation platform trains, tests, and tunes machine learning models to make AI work in the real world.  Appen’s technology and expertise supports a wide range of use cases that gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5600
City
Remote
Job Locations US-Remote
Posted Date 1 month ago(10/27/2021 5:56 PM)
PROFESSIONAL SERVICES ENGINEER REMOTE USA (Dallas, TX - Seattle, WA)   Responsibilities - Design, build and implement custom solutions to process large amounts of data through the Appen Data Annotation Platform - Provide technical recommendations as a “trusted advisor” to internal and external stakeholders with a “customer first” mentality - Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals - Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements - Travel to customer on sites as needed (post COVID-19)   Required Experience/Skills - Minimum 3 years of implementation experience and/or in a technical customer-facing role - Working knowledge of scripting and coding, database querying, and web development (e.g. Python, JavaScript, HTML, CSS, and SQL) - Ability to break down complex problems and resolve through customer consultation and execution. - Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences - Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment Nice to Haves: - S. in Computer Science or Technical Bootcamp Equivalent - Knowledge of ETL and ETL workflows - Exposure to AWS Cloud Services, such as S3 and Lambda - Experience building Executive-level and customer-facing dashboards and analysis About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5599
City
Remote
Job Locations US-CA-Sunnyvale
Posted Date 1 month ago(10/27/2021 11:17 AM)
  Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia, and has subsidiaries in the United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s clients include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning. Appen is listed on the Australian Stock Exchange with stock code: APX    About this role Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produce the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging, and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text, and audio, as well as data capturing.    Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate, who will join Appen’s data science team.    We are seeking a senior data scientist with hands-on expertise in computer vision, software development, and machine learning to build AI solutions to improve millions of annotators' efficiency at scale.  You get the opportunity to work with our global tech team from Shanghai, Silicon Valley, and Sydney. It is a leading data company with a start-up culture. And we only want people who want to make a huge impact on the AI world instead of just a job!    Responsibilities:  - Develop computer vision algorithms for automating manual annotation tasks, which include image/video/Lidar object detection, segmentation, and tracking, and many more use cases.  - Work with the teams to build human-in-the-loop AI/ML solutions in the computer vision domain to improve annotation efficiency and quality.    Skills and Experience:  - MS or Ph.D. degree in Computer Science, Statistics, Mathematics, or equivalent is required for this position.  - Minimum of 1-4 years of industry experience in AI/ML field  - Hands-on experience with software development, and data processing pipelines,  - Familiar with Python, or other programming languages. Experience in PyTorch or Tensorflow.   - Solid understanding of various deep learning and machine learning algorithms  - Good communications skills, both verbal and written in English  - Ability to work independently to research innovative solutions to challenging business problems.  - Autonomous vehicle experience preferred. - Multiple object tracking experience preferred   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role. 
ID
2021-5598
City
Sunnyvale