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Job Locations PH-Cavite
Posted Date 6 days ago(5/19/2022 3:47 PM)
Position Summary Appen’s Recruitment Associate will be responsible for the daily recruiting operations to meet the hiring demands of our clients. Recruitment Associate responsibilities include close coordination with the team lead, conducting market research, identifying candidates, screening, coordinating recruitment activities & support fair hiring practices.   Responsibilities - Involve in recruiting candidates - Closely collaborate with sourcing team to build effective and strategic advertisements and communications for a better crowd engagement - Provide real-time endorsement tracking and candidate monitoring - Communicate with the Hiring team on the status of their requirements - Research new technologies to understand the requirement/s better. - Make recommendations on additional candidate pool and recruiting techniques and evaluating market conditions. - Conduct phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements - Other recruitment related activities deemed necessary in fulfilling the crowd projects’ goals.    Required Knowledge, Skills and Abilities - Excellent verbal and written communication skills - Solid understanding of Recruitment practices - Good time-management skills with the ability to handle various open positions simultaneously - Technical expertise with an ability to understand and explain job requirements - Familiarity with Applicant Tracking Systems and resume databases - Solid knowledge of sourcing techniques (e.g. social media recruiting and job boards) - Hands-on experience with various interview formats (e.g. phone, MS Teams, Zoom etc.)    Qualifications and Experience - Bachelor’s degree in human resources management or relevant field, or equivalent work experience, required - Experience working in fast paced global organizations, RPO, Tech, Languages, Remote Work companies (tutorials) or Shared Services, preferred - Flexible in accommodating varying shift schedule Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6153
City
Cavite
Job Locations PH-Cavite
Posted Date 6 days ago(5/19/2022 4:58 PM)
Position Summary Appen’s Recruitment Specialist will be responsible on the daily recruiting operations to meet the hiring demands of our clients. Recruitment Specialist responsibilities includes close coordination with the team lead, conducting market research, identifying candidates, screening, coordinating recruitment activities & support fair hiring practices.   Responsibilities - Involve in recruiting candidates - Closely collaborate with sourcing team to build effective and strategic advertisements and communications for a better crowd engagement - Provide real-time endorsement tracking and candidate monitoring - Communicate with the Hiring team on the status of their requirements - Research new technologies to understand the requirement/s better. - Make recommendations on additional candidate pool and recruiting techniques and evaluating market conditions. - Conduct phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements - Other recruitment related activities deemed necessary in fulfilling the crowd projects’ goals.    Required Knowledge, Skills and Abilities - Excellent verbal and written communication skills - Solid understanding of Recruitment practices - Good time-management skills with the ability to handle various open positions simultaneously - Technical expertise with an ability to understand and explain job requirements - Familiarity with Applicant Tracking Systems and resume databases - Solid knowledge of sourcing techniques (e.g. social media recruiting and job boards) - Hands-on experience with various interview formats (e.g. phone, MS Teams, Zoom etc.) - Ability to quickly learn and absorb processes, and various recruitment systems in a short span of time. - Proactive and independent with the ability to take initiative. - Excellent time management skills with a proven ability to meet deadlines. - Familiarity with laws, regulations, and best practices applicable to hiring and recruitment. - Proficient with Microsoft Office Suite or related software.    Qualifications and Experience - Bachelor’s degree in human resources management or relevant field, or equivalent work experience, required - 1+ year of work experience as a Recruiter - Experience working in fast paced global organizations, RPO, Tech, Languages, Remote Work companies (tutorials) or Shared Services, preferred - Flexible in accommodating varying shift schedule   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6151
City
Cavite
Job Locations PH-Cavite
Posted Date 6 days ago(5/19/2022 4:51 PM)
Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned.    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred List out years of experience required - Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired - Project Management, Data Analytics/Management and/or Process Improvement is an advantage Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6148
City
Cavite
Job Locations US-Remote
Posted Date 3 weeks ago(5/3/2022 9:31 PM)
About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning. Position Summary The Recording Supervisor is responsible for executing data collection projects using Appen’s data collection systems, software and equipment. The Recording Supervisor will instruct the on-site participant based on project-specific needs and supervise the data collection. Some communication with potential participants will also be required (sometimes via email and sometimes via phone). Responsibilities - Use Appen’s data collection tools to execute data collection projects of different types - Maintain project trackers and monitor key project metrics - Report any feedback or issues to Data Collection lead - Respond to participant queries - Set up payments for data collection participants - Deliver to project objectives within project scope, timeline and budget - Follow quality management processes and take corrective measures as required - Communicate with all stakeholders in a timely, clear and concise manner - Adapt to changing project needs and expectations - Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information - Be a proactive team member, contributing solutions and helping others as necessary Qualifications and Experience - Computer literate and able to pick up new tools and systems quickly and with accuracy - Service orientated approach - Demonstrated time management and organizational skills - Attention to detail - Commitment to quality (being able to follow quality management processes) Preferred Knowledge, Skills and Abilities - Knowledge of Microsoft Office tools - Excel, Word, and Outlook - Proficiency in English, with excellent oral and written communication skills - Experience with audio recording equipment and software desirable but not required - Bi-lingual in a second language is a bonus Location: Houston, Texas and Denver, Colorado
ID
2022-6147
City
Remote
Job Locations US-US-Remote-18
Posted Date 3 weeks ago(5/3/2022 9:24 PM)
Onsite Recruiter This is a 3-month contract with the possible of converting   Job Description At Appen our people are our most important resource. We’re looking for a highly skilled recruiter to become one of them, and to help us find them. The ideal candidate will have prior recruiting experience, with knowledge of screening, interviewing, and hiring practices. If you have a passion for finding talent and driving project objectives, we want to hear from you.   Responsibilities of this Role - Work closely with project managers to gain a comprehensive understanding of the company’s hiring needs for each position, and meet competitive hiring goals and expectations - Manage the full recruiting lifecycle helping the project find, hire, and coach participants - Source candidates using a variety of search methods to build a robust participant pool - Screen candidates by reviewing resumes and job applications, and performing phone screenings - Perform reference checks as need - Facilitate the offer process by extending the offer and negotiating employment terms - Grow and foster high-touch relationships with a database of qualified participants to pull from as project progresses - Continuously partner with recruiting team and project managers to design, refine, and implement innovative recruiting strategies - Stay active with current with social networks, and platforms to find participants    Required Knowledge, Skills and Abilities: - 4 to 5 years full lifecycle recruiting experience - B.S. Degree or equivalent work-related experience  - Experience sourcing, screening, interviewing and extending offers - Working knowledge of applicant tracking - Demonstrated ability to establish effective and cooperative working relationships built on trust - Working knowledge of interview techniques and applicant screening methods - Deep understanding of employment laws and regulations - Familiar with a wide variety of sourcing avenues - Excellent organizational and time management skills - Excellent communication and interpersonal skills - Strong decision-making skills Location: Denver, Colorado and Houston, Texas
ID
2022-6146
City
US-Remote-18
Job Locations PH-Cavite
Posted Date 6 days ago(5/19/2022 4:36 PM)
Position Summary Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills with ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others. - Bi-lingual in a second language is a bonus - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Project Management, Data Analytics/Management and/or Process Improvement is an advantage   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6145
City
Cavite
Job Locations US-Remote
Posted Date 1 day ago(5/24/2022 6:46 PM)
PROJECT MANAGER Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships  Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6144
City
Remote
Job Locations PH-Cavite
Posted Date 6 days ago(5/19/2022 4:28 PM)
Position Summary Due to the growth of business, we are looking for a Business Development Representative to build Sales pipeline. Chances are, this is not the first BDR job posting you have read. If you read through this one, we are confident you will not find another one like it. This is not a boiler room, cold-calling shop; our small team focuses on booking calls and discovery for meetings set. If finding and delivering value at many of the most innovative and advanced companies on the planet in the Machine Learning and AI space speaks to you, let us talk.   Responsibilities - Being the CEO of your pipeline - Project management of strategic accounts with Account Executives, and Sales Development Reps. - Discovering new leads through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator - Supporting Outreach marketing efforts by assisting in online and other marketing campaigns - Managing prospecting status, data integrity, and forecasting using Salesforce.com - Achieving, and exceeding, weekly/monthly metrics (appointments, qualified leads, new contacts, etc.)    Required Knowledge, Skills and Abilities - You will be trusted with high amounts of autonomy; self-discipline, humility, and curiosity are critical for you to be successful - You have the ability to think on your feet in a conversation and answer unexpected questions with ease - You are comfortable in a fast-paced, changing environment - You are comfortable working remotely, with a remote team, and would describe yourself as a self-starter - You use others to better yourself and help others get better – we are all building AI together. - You are good at finding ways to motivate yourself and your teammates. Camaraderie and Team Spirit is the name of the game around here - You embody our core values. We are hungry craftspeople, we have grit, we are honest, we are humble, we value performance. You are ready to be a hero for our customers and find strength in diversity and inclusion.    Qualifications and Experience - Not Required- we provide all the training! Bonus if you have similar work experience or transferable skills!    Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6143
City
Cavite
Job Locations US-Remote
Posted Date 6 days ago(5/19/2022 3:43 PM)
VP, SRE (Infrastructure, Operations & QA Engineering)         Position Summary   The VP of SRE (Infrastructure, Operations and Quality Assurance Engineer) will lead Appen’s Site Reliability Engineering organization. This VP will create the vision and strategic direction of Appen’s infrastructure, operations and quality assurance practice as we scale for the future. The organization’s focus is on availability, security, quality, enablement and efficiency. SRE collaborates with other technology teams in Appen to manage infrastructure on multiple clouds and on-premise deployments. The VP of SRE report directly to Chief Technology Officer.  Reporting to the VP of SRE are:  the Dev-OPS team, QE team and Security team. There is a strong preference for this position to be located in the San Francisco Bay Area.  Remote candidates will also be considered if they are willing to work in the West Coast Time Zone (Pacific Time).   Responsibilities - Manage platform infrastructure, including multiple public clouds and on-premise deployments - Ensure site reliability (availability, performance, and quality) - Provide 24x7 site operations and disaster recovery (DR) - Vulnerability, configuration, incident, problem, and change management - Build core Test Engineering capabilities as an integrated service within the office of the CTO inclusive of engineering, technology operations, security, data and architecture     Required Knowledge, Skills and Abilities….You’ve Got What It Takes If You Have: - Strong personal integrity and place significant value on his/her specific business responsive contributions. - Ability to align the team with both the leading concepts emerging in the industry as well as the company’s strategic direction. - Outstanding interpersonal skills, significant executive maturity and the intellectual agility to prioritize and make decisions. - An optimistic, high energy, self-confident and empowering leadership style and can thrive in an ever-changing, environment.     Qualifications and Experience - BS Degree in Computer Science or Engineering - 10 + years of experience managing DevOps/SRE Teams and has managed large scaled systems - Experience of building systems, processes and teams to support rapid business and system traffic growth - Experience in building QA teams, Testing and Test Automation related processes is a bonus. - Strong leadership skills to build and grow teams - Excellent communicator - Demonstrated experience leading offshore teams - Applicants must be authorized to work in the U.S.       About Appen    Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-remote
ID
2022-6141
City
Remote
Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas
Posted Date 10 hours ago(5/25/2022 5:00 PM)
PROJECT MANAGER Position Summary Appen’s Project Manager (PM) works collaboratively with the client and internal teams to meet all project deliverables, timelines and requirements. The PM is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) toward customer project delivery while simultaneously handling key stakeholder relationships. The ideal candidate has a passion for managing projects, is analytical, has a voracious appetite for building creative solutions to ensure the client is delighted every step along the way.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Support Enterprise clients: own and manage all project aspects, develop and execute project plans to provide end-to-end project support - Build strong client relationships to increase client satisfaction and revenue opportunities - Deliver project objectives within project scope, timeline, and budget - Own overall project and deliver status in cadenced, client-facing meetings via WBR, MBR and QBR meetings - Provide client consultation on AI/ML best practices to drive project deliverables - Prepare and implement project plans, prepare detailed project reporting and curate project-related materials - Solicit and use input and feedback from client, Appen team members and ICs to help drive efficiencies and improve quality plans - Coordinate between project team members in a matrixed environment and meeting client SLAs and quality standards - Communicate with all stakeholders in a timely, clear, and concise manner - Manage risks, own escalations and undertake recovery actions as necessary - Drive continuous project improvements and efficiencies - Coordinate technical activities and aspects of the projects - Participate in program improvements, initiatives, and committee work as assigned   Minimum Qualifications and Experience - Minimum 1-2 years’ experience with speech technology, market research, or a machine-learning related field - Minimum 1-2 years’ experience working with crowdsourcing platforms involving complex demographic requirements - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Tableau or Power BI skills is a huge plus - Experience with SQL or other languages is a huge plus You will succeed in this role if you are: - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   ABOUT APPEN Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6140
City
Remote
Job Locations PH-Cavite
Posted Date 7 days ago(5/19/2022 12:58 PM)
Position Summary We are seeking a proven motivated intelligent hard working individual contributor, with experience accurately implementing processes while quickly and concisely explaining those to others. This Sales Operations role will support the global Sales organization by assessing and assigning support tickets as well as completing tickets regarding customer forms/information requests. The role will provide daily interaction with the Sales team. We are seeking an individual with a strong analytical, decision making, and communications skills, along with the ability to quickly process and act on information.    Responsibilities - Follow established processes to ensure the smooth flow of internal requests from Sales - Triage ticket requests and assign appropriately - Fill out customer forms and answer information requests accurately - Follow up with ticket assignees to ensure timely resolutions - Answer questions from Sales regarding the document review and approval process and where specific documents are in the process - Recommend process improvements to improve customer service    Required Knowledge, Skills and Abilities - Detailed oriented and analytical mind with a drive to seek the truth and drive what is right for the organization and company at large - Outstanding decision making and communication skills - Ability to interact with other internal teams to drive closure of support tickets - Ability to learn new processes quickly    Qualifications and Experience - Four-year college degree from an accredited institution; master’s in business administration (MBA) or equivalent preferred - Minimum 5 years of sales operations or Deal Desk experience in an enterprise sales environment - Strong business acumen. Prior sales, contracts management, or business consulting experience preferred. - Experience in sales operations, business planning, or sales support team is a strong plus. - Experience successfully working analytically rigorous corporate initiatives - Prior experience in the enterprise hardware space a plus. - Bachelor’s degree, Masters’ degree preferred, project management certification a plus   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6138
City
Cavite
Job Locations PH-Cavite
Posted Date 7 days ago(5/19/2022 12:54 PM)
Position Summary The Contracts Administrator is responsible for ensuring that the organization adheres to all regulatory and contractual obligations as well as applicable internal policies. Our company has an urgent need on contracts administration and contracts review.   Responsibilities - Review, index and manage commercial contracts throughout the entire contracts life cycle. - Work with cross functional teams to build and manage a contracts compliance system. - Collaborate with the Data Privacy Analyst in the processing of data subject access requests (DSARs). - Ability to work quickly and manage high volume of contracts and address compliance issues. - Support related tasks as needed by the DPO Privacy/Commercial Counsel.    Required Knowledge, Skills and Abilities - Practical experience working with high volume contracts. - At least moderate level of familiarity with understanding commercial contracts. - A good understanding of data privacy compliance principles highly preferred. - Humility; excellent interpersonal skills and ability to develop collaborative relationships at all levels in the organization. - Ability to focus on urgent tasks, learn and improve steadily. - Strong desire to learn quickly and gain improved skills.    Qualifications and Experience - Minimum of an associate degree required. - At least two (2) years of relevant work experience, preferably in a law firm or legal department setting. Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6136
City
Cavite
Job Locations US-Remote
Posted Date 1 day ago(5/24/2022 7:21 PM)
DIRECTOR, CLIENT SERVICES Position Summary The Client Services Director is responsible for overseeing daily operations for a team of Program and Project Managers and managing portfolios of Client relationships. The Director orchestrates a team of Managers in the performance of their duties including but not limited to client management, onboarding new clients, ramping new projects, process development, report and data management, strategic planning, project and data analysis, meeting coordination, training and team mentoring. Responsibilities The role includes but is not limited to the following duties and responsibilities: - Supervise the efforts of a team of Program and Project Managers - Build, develop and maintain high-performing delivery teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives - Establish and monitor team and individual goals and drive teams to accomplish and exceed them, inspiring and fostering team commitments, innovation and continuous improvement with measurable results - Develop and deliver semi-annual performance reviews for all direct reports as well as review performance evaluations given by direct reports to first line subordinates. - Drive operational excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes for Appen and its operations - Meet and exceed project budgets - Monitor and control margins and participate in pricing strategies - Oversee the development and maintenance of operational process and program documentation - Drive thorough and timely communications that fosters confidence in knowledge and enables a proactive, collaborative work environment. Communicate effectively both up and down communication chains. Occasionally required to present to executive team or during company events. - Drive new business by supporting new client and project growth as well as  implementation of new business or service offerings. - Spearhead the development, implementation and maintenance of Appen’s internal infrastructure including building processes for assigned projects, operations and initiatives. Drive initiatives for improving Appen’s internal suite of tools. - Implement and maintain lean processes and programs - Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units - Provide excellent customer service across Appen’s full client base: - Successfully build, maintain and grow productive relationships with assigned client base - Respond to and appropriately prioritize client requests and project delivery requirements as they arise - Complete periodic needs analysis and proactively listen for clients’ pain points and dissatisfaction and drive appropriate resolutions - Address client requests and feedback with appropriate urgency and escalation - Work closely with Business Development to identify and drive new business strategies and activities   Qualifications and Experience - 5 years minimum senior management experience working in a metrics driven setting in a production, operation, or call center environment. - 5 years experience in a client facing role. - 10 years minimum experience managing teams and mentoring others, including hiring and managing full time and contract staff or consultants. - BS or BA degree from an accredited University or equivalent work experience preferred. - Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Demonstrated time management and organizational skills with attention to details - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues.  Able and unafraid to provide valuable input across the company - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills.  Effectively coaches, mentors and trains peers and team members - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members - Ability to drive customer service excellence, proficient in managing client relationships and able to drive new projects forward while keeping the customer happy - Track record of building and developing effective teams that deliver high quality production, operation or call center work - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities - Maintains a high level of business acumen and is able to lead process improvement and innovation while drivinge effeciencies and and change - Experience managing full budget responsibility with a demonstrated high-level of fiscal awareness and responsibility.  Does not waste resources and continuously looks for methods to develop processes that have a positive impact on the bottom line   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2022-6135
City
Remote
Job Locations PH-Cavite
Posted Date 3 weeks ago(5/5/2022 9:28 PM)
Project Information This is an English Deduction Annotation project. Project workers need to annotate according to the rules. Follow the project guideline if we have other projects in the future.   Responsibilities - Create claims deduced from given set of paragraphs and provide explanations for each claim based on the given information. - Finish daily quota per client’s request on daily basis - Reach client’s quality target - Follow the work schedule, and reply to client or China team’s message within 10 minutes during work time.    Required Knowledge, Skills and Abilities - Master English language, good at listening and writing - Familiar with computer operation and basic use of office software. - Careful, responsible, dedicated and honest. - Can learn rules/things quickly and follow instructions. - Can work at night or weekends to meet the project schedule if needed. - Keep good communication with China team and report issues in time.    Qualifications and Experience - It is better if he/she has video auditing experience or has multi-projects working experiences - Experience working at a call center, chat/email support a plus Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6129
City
Cavite
Job Locations PH-Cavite
Posted Date 2 weeks ago(5/12/2022 11:21 PM)
The role of Associate Project Manager is to assist the project heads in ensuring delivery expectations are met. The APM will be in close coordination not only with local leaders, but also counterparts in Appen China. The APM is expected to contribute to overall success of a project in all aspects end-to-end.   Responsibilities - Day-to-day onsite management of process and team performance, ensuring all metrics set by client and Lead PMs are met or exceeded - Drive and implement quality improvements - Generate regular report of team performance for onsite and project reporting - Proactively make recommendations to Lead PMs and other project team members as they arise, especially in aspects of operational and quality improvements and issue resolution - Communicate with, manage and maintain relationships across local departments and foreign stakeholders - Adaptability to changes in client expectations and fast-paced transition of new onsite projects - Develop project guidelines and conduct training - Communicate service level expectation to project workers - Provide feedback and coaching to project workers and supervisors if necessary - Participate and facilitate team meetings, post-project reviews, root cause analyses, et cetera. - Perform ad-hoc tasks as directed by superiors.    Required Knowledge, Skills and Abilities - Self-starter that needs minimal supervision - Proficient in English communication - Proactive and willing to provide service beyond expectations - Must be willing to work onsite in Cavite offices    Qualifications and Experience - Experience with Appen projects in Cavite a plus - People management, quality management and training experience a plus - MS Office proficiency, particularly Word, Excel, PowerPoint   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6128
City
Cavite
Job Locations PH-Cavite
Posted Date 6 days ago(5/19/2022 4:59 PM)
Position Summary The Business Development Specialist role will primarily act as a support to the US Account Manager working with our Global Accounts. He/she will perform research, prospecting, outreach and monitor their own account's sales pipeline. He/She will be required to setup 6 relevant meetings in a month and at least 2 qualified Opportunities from the assigned target accounts. Familiarity with Boolean Search, Salesforce and LinkedIn Sales Navigator is a must.    Responsibilities - Will work closely with the assigned US - Account Managers, PH-BD Supervisor and PH-BD Global Team to share strategies and improve sales traction and KPIs. - Will perform prospecting, outreach, and general sales development functions to build a sales network within the targeted Global Accounts designated by Management. - Will also follow up on web inquiries, pre‐qualify leads, and develop relevant sales/project meetings to the point of handoff for the assigned Global Account Manager’s pitch. - Will be required to setup 6 relevant meetings in a month and at least 2 qualified Opportunities from the assigned target accounts. - Will research for strategies or ways to increase the Opportunities and Meetings set for the assigned target accounts. - Will still have general duties as an employee. From time to time, he/she may be required to do other admin tasks, undertake other duties within skills and experience.    Required Knowledge, Skills and Abilities - Lead generation skills using LinkedIn or LinkedIn Sales Navigator. - Can identify and qualify target personas. - Knowledgeable in using and creating Boolean Search. - Appointment setting skills and overcoming objections. - Great English communication and comprehension skills. - Soft Skills: - Performance: Complex problem-solving skills to search for steps that will lead to a successful outcome and reach the goal. - Grit: Perseverance skills to power through obstacles and complete the objective no matter how challenging the situation is especially in being part of Sales Department, rejections will always be around the corner. - Honesty: Integrity skills to be reliable and trustworthy especially for an individual contributor post. - Humility; Professional attitude to value communication, feedbacks and can foment cooperation between various parties within the organization.    Qualifications and Experience - At least finished 2 years in college. - At least 2 years’ experience in Lead Generation/Business Development/Sales role for foreign accounts.   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6124
City
Cavite
Job Locations PH-Cavite
Posted Date 3 weeks ago(5/5/2022 9:28 PM)
Project Information This Project is for an audio chat app where young people can hang out anywhere anytime. The broadcasting rooms are the main function. Users can play games, watch videos, and listen to music while voice chatting. However, some hosts will share something bad and it’s necessary to prevent the occurrence of the illegal acts.   Responsibilities - Auditing the reported accounts on client’s platform - Monitoring the live broadcasting rooms - Choosing the proper punishments according to the guideline - Finishing the KPI set up by client, and also guaranteeing the audit quality performance - All working need to reach 95% accuracy    Required Knowledge, Skills and Abilities - Experience in online video/game audit is a must. - Employees can tolerate the pornographic and violent content.  - English fluent - Familiar with Google sheet and Excel and Microsoft Forms.    Qualifications and Experience - It is better if he/she has video auditing experience or has multi-projects working experiences Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6121
City
Cavite
Job Locations IN-Remote
Posted Date 1 day ago(5/24/2022 7:15 PM)
Reporting Analyst Position Summary Provide support for new areas in this business line while collaborating with the partner management team layout there is a requirement for a Reporting Analyst role. The role be focused on partnering on new and existing programs, building reporting on capacity within the team, and trends within our crowd.   To be successful in this role you will need to:   - Design and build effective and efficient reporting solutions, primarily in Excel and Power BI, that fulfill business operational reporting requirements. - Help define and build visual representations (charts) that provide intuitive indication of operational performance over time and identify opportunities to improve performance or recognize success. - Address report/information requests, clearly communicating commitments, issues, completion dates and status with requestors and with management. - Collaborate with project teams both to collect data and to review current processes in order to propose efficiencies. - Participate in the development and maintenance of data warehouse, subsequent reporting enhancements, including the creation of new reporting templates and analytical reports. - Continually research and test the most current tools applicable to improve existing reporting processes and its possible uses for data management and reporting. - Support the account with ad-hoc projects, as assigned.   Qualifications and Experience - Demonstrated high level of proficiency in Power BI reporting and dashboard creation. - Demonstrated high level of proficiency in MS office (advanced Excel macro-based applications, leading to creating & managing performance dashboards). - Strong analytical and problem-solving skills and exceptional attention to detail. - Ability to work and thrive in a collaborative team environment. - Excellent communication skills, including an ability to present information clearly and concisely in writing or verbally to a wide audience, including clients, managers, and senior leaders; effectively uses active listening skills. - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Flexible, independent, and organized with strong time management skills and ability to work on multiple projects under tight deadlines. - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change.     Preferred Qualification - Working knowledge/experience on SQL and Tableau is a plus. - Good comprehension of technology and data management tools used in the process of collecting, storing, retrieving, and analyzing data.     About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.       We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote    
ID
2022-6120
City
Remote
Job Locations IN-Remote | IN-Remote
Posted Date 1 day ago(5/24/2022 7:15 PM)
ASSOCIATE PROJECT MANAGER     Position Summary Appen’ Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation. The APM works collaboratively with an Appen project team to meet all project and client requirements.     Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Execute day-to-day quality processes and drive quality improvements - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Become familiar with all aspects of managing client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned      Qualifications and Experience - Minimum 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired - BS or BA degree from an accredited university or equivalent work experience preferred - Driven to focus on quality and service delivery - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives the development and implementation of new ideas - Advanced Excel skills required - Proficient in English. Excellent oral and written communication skills     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2022-6115
City
Remote
Job Locations IN-Remote
Posted Date 1 day ago(5/24/2022 7:14 PM)
PROJECT MANAGER     Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.     Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships      Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills    Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus    You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action       About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2022-6110
City
Remote