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Search Results Page 2 of 5

Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary The Business Development Specialist role will primarily act as a support to the US Account Manager working with our Global Accounts. He/she will perform research, prospecting, outreach and monitor their own account's sales pipeline. He/She will be required to setup 6 relevant meetings in a month and at least 2 qualified Opportunities from the assigned target accounts. Familiarity with Boolean Search, Salesforce and LinkedIn Sales Navigator is a must.    Responsibilities - Will work closely with the assigned US - Account Managers, PH-BD Supervisor and PH-BD Global Team to share strategies and improve sales traction and KPIs. - Will perform prospecting, outreach, and general sales development functions to build a sales network within the targeted Global Accounts designated by Management. - Will also follow up on web inquiries, pre‐qualify leads, and develop relevant sales/project meetings to the point of handoff for the assigned Global Account Manager’s pitch. - Will be required to setup 6 relevant meetings in a month and at least 2 qualified Opportunities from the assigned target accounts. - Will research for strategies or ways to increase the Opportunities and Meetings set for the assigned target accounts. - Will still have general duties as an employee. From time to time, he/she may be required to do other admin tasks, undertake other duties within skills and experience.    Required Knowledge, Skills and Abilities - Lead generation skills using LinkedIn or LinkedIn Sales Navigator. - Can identify and qualify target personas. - Knowledgeable in using and creating Boolean Search. - Appointment setting skills and overcoming objections. - Great English communication and comprehension skills. - Soft Skills: - Performance: Complex problem-solving skills to search for steps that will lead to a successful outcome and reach the goal. - Grit: Perseverance skills to power through obstacles and complete the objective no matter how challenging the situation is especially in being part of Sales Department, rejections will always be around the corner. - Honesty: Integrity skills to be reliable and trustworthy especially for an individual contributor post. - Humility; Professional attitude to value communication, feedbacks and can foment cooperation between various parties within the organization.    Qualifications and Experience - At least finished 2 years in college. - At least 2 years’ experience in Lead Generation/Business Development/Sales role for foreign accounts.   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6124
City
Cavite
Job Locations IN-Remote
Posted Date 4 days ago(5/24/2022 7:15 PM)
Reporting Analyst Position Summary Provide support for new areas in this business line while collaborating with the partner management team layout there is a requirement for a Reporting Analyst role. The role be focused on partnering on new and existing programs, building reporting on capacity within the team, and trends within our crowd.   To be successful in this role you will need to:   - Design and build effective and efficient reporting solutions, primarily in Excel and Power BI, that fulfill business operational reporting requirements. - Help define and build visual representations (charts) that provide intuitive indication of operational performance over time and identify opportunities to improve performance or recognize success. - Address report/information requests, clearly communicating commitments, issues, completion dates and status with requestors and with management. - Collaborate with project teams both to collect data and to review current processes in order to propose efficiencies. - Participate in the development and maintenance of data warehouse, subsequent reporting enhancements, including the creation of new reporting templates and analytical reports. - Continually research and test the most current tools applicable to improve existing reporting processes and its possible uses for data management and reporting. - Support the account with ad-hoc projects, as assigned.   Qualifications and Experience - Demonstrated high level of proficiency in Power BI reporting and dashboard creation. - Demonstrated high level of proficiency in MS office (advanced Excel macro-based applications, leading to creating & managing performance dashboards). - Strong analytical and problem-solving skills and exceptional attention to detail. - Ability to work and thrive in a collaborative team environment. - Excellent communication skills, including an ability to present information clearly and concisely in writing or verbally to a wide audience, including clients, managers, and senior leaders; effectively uses active listening skills. - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Flexible, independent, and organized with strong time management skills and ability to work on multiple projects under tight deadlines. - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change.     Preferred Qualification - Working knowledge/experience on SQL and Tableau is a plus. - Good comprehension of technology and data management tools used in the process of collecting, storing, retrieving, and analyzing data.     About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.       We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote    
ID
2022-6120
City
Remote
Job Locations IN-Remote | IN-Remote
Posted Date 4 days ago(5/24/2022 7:15 PM)
ASSOCIATE PROJECT MANAGER     Position Summary Appen’ Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation. The APM works collaboratively with an Appen project team to meet all project and client requirements.     Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Execute day-to-day quality processes and drive quality improvements - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Become familiar with all aspects of managing client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned      Qualifications and Experience - Minimum 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired - BS or BA degree from an accredited university or equivalent work experience preferred - Driven to focus on quality and service delivery - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives the development and implementation of new ideas - Advanced Excel skills required - Proficient in English. Excellent oral and written communication skills     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2022-6115
City
Remote
Job Locations IN-Remote
Posted Date 4 days ago(5/24/2022 7:14 PM)
PROJECT MANAGER     Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.     Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships      Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills    Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus    You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action       About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2022-6110
City
Remote
Job Locations IN-Remote | IN-Remote
Posted Date 4 days ago(5/24/2022 7:14 PM)
PROGRAM MANAGER     Position Summary The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.       Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned     Required Knowledge, Skills, Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years’ experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exhibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills       About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    
ID
2022-6109
City
Remote
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 4:50 PM)
Pre-Sales Solution Architect (non-technical)       Position Summary   Reporting to the Solutions Director, the Pre-Sales Solution Architect will be primarily responsible for actively driving and managing the initial needs analysis and proposal preparation stages of the sales process, working in tandem with the sales team as an advisor and product/service advocate for Appen’s offerings.     Responsibilities - Work closely with the sales organization to understand customer challenges and requirements and help qualify all revenue generating opportunities. - Educate customers, in tandem with Sales, on Appen services and tools - Understand and analyze buyer behavior to craft opportunity-specific “bid to win” strategy in conjunction with Sales. - Secure input from all necessary solution partners within Appen and adapt solutions, as necessary, to ensure appropriate fit and realization of customer goals. - Synthesize customer requirements into a cost-effective opportunity-specific proposal response, to include pricing and solution design/description - Manage proposal process across multiple opportunities and customers simultaneously, delivering responses on-time and to budgeted expectations. - Continually act as a liaison with Product, Engineering, Marketing, and Delivery teams to provide input from customers, as well as be educated on new advancements in products and programs. - Travel, as needed (mostly within the US)     Required Knowledge, Skills and Abilities - Strong requirements gathering and discovery skills - Strong presentation, written and verbal communication skills, including the ability to adapt your message to the context of the audience. - Strong interpersonal skills—ability to work with diverse internal and external customers across time zones. - Ability to juggle multiple priorities, respond quickly, and manage time effectively in a fast-paced, dynamic team environment. - Excellent problem solving, critical thinking, and analytical skills - Advanced user of Excel, PowerPoint and Word - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.     Qualifications and Experience - 3+ years’ Pre-Sales/Solutions Architect experience in a managed services or SaaS environment - Experience working in the Language Services (translation/localization), Linguistics, or AI & ML domains is preferred.     About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2022-6102
City
Remote
Job Locations US-Remote
Posted Date 2 weeks ago(5/11/2022 4:38 PM)
  Product Manager – Intern     Company Overview   Appen is the leading provider of Data for AI lifecycles. Appen’s products are used to build and continually improve the world’s most innovative artificial intelligence systems. Appen has three core suites of products (Data Sourcing, Data Preparation, and Model Evaluation by Humans) that cover images, text, speech, audio, video, and other data modalities. High-quality training data necessarily requires human beings to record and transcribe speech, for example, or recognize the contents of complex images. Appen uses a crowdsourced model to engage humans at scale, while providing customers a framework to manage the cost, time, and complexity in producing human-annotated data sets. Appen relies on technology to accelerate and reduce the cost of humans preparing training data. It invests continuously in its crowd management and customer service platforms, leveraging its own in-house-developed machine-learning models as needed. Appen’s strategy is built on four pillars: - Growth: Drive revenue growth in target new markets - Automation: Leverage AI and ML in labelling operations to improve the productivity and quality of customer outcomes - Expand: Add new products and capabilities to expand into the broader data and AI market - Evolve: Improve the scalability of our operations including sales, project delivery, and crowd management Appen is continuing to invest in its Data for AI platform, facilitating data sourcing, preparation, annotation, and automated testing of models to bring the benefits of AI accessible to a broad range of products and services being developed by our customer in many industry verticals. Although Appen is a 25-year-old profitable company with considerable resources being invested in all areas, Appen matches the pace and innovative spirit of a start-up company.   Join Us! How can you participate? We’re looking for a Product Manager intern to help simplify development & deployment workflows of machine learning, AI ethics, content understanding, computer vision, deep learning, user understanding, language processing, and more. This is a chance to create a huge impact in a fast-paced, startup-like environment in outstanding company.   What You Will Do - The Product Manager Intern will work closely with Product Managers, ML researchers, ML engineers, product developers, and product engineers to understand their needs and simplify their experience on the ML Platform and Identify new opportunities to increase the impact - Help elaborate product objectives based on corporate objectives, competitive landscape & research of industry trends - Go hands on with the best Data for AI platforms in the world - Partner with technical writers and product managers to develop material to effectively evangelize the impact & value to customers Qualifications - Within 2 years of completing a BS or MS degree in Computer Science and/or Data Science, MBA, or PhD - Ready to learn and then demonstrate experience in Product Management, such as identifying user personas, conducting user interviews, documenting user needs, and defining product requirements - Passionate to solve problems for highly technical users building next-generation products based on ML models - Understanding of ML end-to-end deployment lifecycle is a plus   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2022-6092
City
Remote
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary Reporting to the Group Finance Manager, with a dotted line to the Accounting Manager, the purpose of this position is to take full financial accounting ownership of certain company ledgers and processes within the Group. The Financial Accountant will focus on delivering accurate and timely financial information as and when needed.   The Financial Accountant will form part of a team of Financial Accountants. Together, the team will take full ownership of the company’s ledgers and cost centres.   - Key Internal Stakeholders - Group Accounts Payable Team - Group Transactional Accounting Team - Group Financial Accounting team - Group Payroll Team - Accounting Manager - Group Finance Manager - Director, Accounting and Financial Reporting - Vice President, Finance - Chief Financial Officer - Accounts Payable (Crowd) Team - Divisional Heads - Divisional Managers   - Key External Stakeholders - Customers - External Auditors - Banking Contacts - Local Taxation Authorities - Suppliers   Responsibilities - Responsible for month-end tasks for certain ledgers within the Group, including: - Accruals and Provisions; - Prepayments; - Fixed assets; - Intangibles; - Intercompany reconciliations; - Cost centre management - Revaluations; and - Other items as required. - Preparation of monthly financial reports for certain ledgers including balance sheet, profit and loss statement, and other internal managements reports as needed. - Responsible for balance sheet reconciliations for all accounts (either preparing or reviewing / approving where applicable), including full ownership to ensure accuracy of data. - Liaise with (including coaching / training) the Group Accounts Payable and Group Transactional Accounting Teams to ensure accuracy of transactions posted to ledgers under the remit of this position. - Reviewing and approving transactions posted by the Group Transactional Team. - Responsible for customer invoicing and managing collections for certain entities within Group. - Preparation and review of cost centre allocations for revenue and expenses; - Liaise with external Auditors in relation to the annual audit and half year review; - Assist with the preparation and lodgement of local statutory direct and indirect taxation requirements, including GST/VAT returns and income tax returns. - Liaise with external Banking contacts where required. - Assist with the preparation of Annual and Half-Yearly financial reporting. - Assist with cash flow forecasting and reporting. - Provide support to Divisional managers in relation to financial queries or requests. - Assist with process improvement and system enhancement initiatives; - Ad hoc tasks as directed by the Group Finance Manager, Director, Accounting and Financial Reporting or Vice President, Finance.    Required Knowledge, Skills and Abilities - Ability to work in a fast-paced, deadline-driven environment with focus on meeting deliverables and delivering a top-quality product. - Be someone that takes ownership of their work and delivers it on-time, every-time. - Is adaptable – ability to work independently and think for themselves, whilst all the same time, being a willing participant in team collaboration. - Be someone who takes initiative and is willing to take the role beyond the job description and take steps to achieve efficiency gains, in terms of ways to do things faster and smarter. - Able to respond quickly and positively to new or changed initiatives. - Excellent interpersonal communication skills, including active listening. - Ability to work effectively in a virtual environment. - Flexible, independent, calm and self-motivated. - Possess lateral thinking and problem-solving ability. - High levels of humility and emotional intelligence.    Qualifications and Experience - Degree in Accountancy, Business, Commerce or related field. - CPA qualified or equivalent. - 6+ years financial accounting experience. - Experience using large ERP Systems (Workday advantageous). - Intermediate proficiency in Microsoft Excel. - Basic to intermediate proficiency in Microsoft Word and Microsoft Outlook. - Excellent English – both in terms of written and verbal communication. - Excellent attention to detail, ability to prioritise and consistently meet deadlines. Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6088
City
Cavite
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 4:29 PM)
Sales Development Representative           Position Summary Due to the growth of business, we are looking for a Sales Development Representative to build Sales pipeline.  Chances are, this is not the first Sales Development job posting you have read. If you read through this one, we are confident you will not find another one like it. This is not a boiler room, cold-calling shop; our small team focuses on qualifying calls and discovery for meetings set, as well as researching and game planning on strategic, high-value accounts with your team. If finding and delivering value at many of the most innovative and advanced companies on the planet in the Machine Learning and AI space speaks to you, let us talk.     Responsibilities - Being the CEO of your pipeline - Project management of strategic accounts with Account Executives, Customer Success Managers, and Marketing. - Discovering new leads through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator - Supporting Outreach marketing efforts by assisting in online and other marketing campaigns - Managing prospecting status, data integrity, and forecasting using Salesforce.com - Achieving, and exceeding, weekly/monthly metrics (appointments, qualified leads, new contacts, etc.) - Responding to inbound customer interest and developing these accounts to create opportunities   Required Knowledge, Skills and Abilities - You will be trusted with high amounts of autonomy; self-discipline, humility, and curiosity are critical for you to be successful - You have the ability to think on your feet in a conversation and answer unexpected questions with ease - You are comfortable in a fast-paced, changing environment - You are comfortable working remotely, with a remote team, and would describe yourself as a self-starter - You use others to better yourself and help others get better – we are all building AI together. - You are good at finding ways to motivate yourself and your teammates. Camaraderie and Team Spirit is the name of the game around here - You embody our core values. We are hungry craftspeople, we have grit, we are honest, we are humble, we value performance. You are ready to be a hero for our customers and find strength in diversity and inclusion.   Qualifications and Experience - BA/BS - 1+ year of Sales Experience preferred (in SaaS or tech)  If this resonates with you, or if you feel like you would excel in the role, apply now!         About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.       #li-remote  
ID
2022-6083
City
Remote
Job Locations US-Remote | US-CA-Sunnyvale
Posted Date 1 week ago(5/19/2022 6:04 PM)
  Product Manager (Entry –Mid Senior Level)  Location : Sunnyvale/SFO/Remote    Company Overview  Appen is the leading provider of Data for AI lifecycle. Appen’s products are used to build and continually improve the world’s most innovative artificial intelligence systems. Appen has three core suites of products (Data Sourcing, Data Preparation, and Model Evaluation by Human) that cover images, text, speech, audio, video, and other data modalities.    Growth Strategy  High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.  Appen’s growth strategy is built on four pillars:  - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI/ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management We are looking for product managers at all levels to drive strategic decision-making relating to new product initiatives. In this role you will propose new product initiatives, recommendations, and winning strategies to the leadership team to justify your business cases and gain their buy-in. The responsibility includes a new business plan and proposal, roadmap definition, product execution, GTM strategy, and product launch.    Key Responsibilities  - Feature Specification: Gather requirements, define functionality via PRDs/MRDs, and set goals in a clear, actionable format for product team and drive product delivery. - Product Delivery: Collaborate with stakeholders engineering and design to deliver product functionality iteratively and rapidly against pre-defined goals. - Product QA: Identify, prioritize, and resolve technical, functional, and business quality issues across use cases. that are applicable to the product. - Data Fluency: Generate actionable insights using data and leverage these insights to achieve goals set for the product, and to connect them with goals to meaningful business outcomes. - Voice of the customer: Gather customer feedback (from all forms) to understand how Appen customers engage with the product, make better decisions, and drive meaningful outcomes for the business - Stakeholder Management: Collaborate and align with cross-functional stakeholders, and senior leaders and executives in the respective product areas to ensure successful delivery of PRDs/MRDs. - Product Ownership: Connect product functionality and goals to strategic objectives of the team and Appen.     Required Knowledge, Skills, and Abilities  - Knowledge and passion for technical and platform product management experiences - Excellent customer-facing written and verbal communication and presentation to stakeholders and executives - Excellent organizational and collaboration skills, particularly the ability to handle multiple priorities, stakeholders and workstreams - Experience with integrating customer feedback into product requirements, and driving prioritization - Ability to influence cross-functional teams without authority (e.g. Engineering, UX/UI, Program Management, Marketing, Customer Success, and Technical Writers)   Qualifications And Experience  - Bachelors / Master's degree in technical or business-related area - 2+ years of product management experience - Experience in driving elements of product development life cycle from vision to execution (i.e., product vision, GTM strategy, driving requirements and product launch) - 3+ years as software developer or having developers as customers unlocking product experiences using technology. - Experience working on large scale platforms to drive growth, retention, and engagement initiatives for cloud/enterprise and/or developer areas.         About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2022-6082
City
Remote
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 6:04 PM)
  Product Manager –Content Relevance      Summary  High-quality training data necessarily requires human beings to record and transcribe speech, for example, or recognize the contents of complex images. Appen uses a crowdsourced model to engage humans at scale, while providing customers a framework to manage the cost, time, and complexity inproducing human-annotated data sets. Appen relies on technology to accelerate and reduce the cost of humans preparing training data. It invests continuously in its crowd management and customer service platforms, leveraging its own in-house-developed machine-learning models as needed.  Appen’s strategy is built on four pillars:  - Growth: Driverevenue growth in target new markets   - Automation: Leverage AI and ML in labelling operations to improve the productivity and quality of customer outcomes  - Expand: Add new products and capabilities to expand into the broader data and AI market  - Evolve: Improve the scalability of our operations including sales, project delivery, and crowd management    Appen is continuing to invest in its Data for AI platform, facilitating data sourcing, preparation, annotation,and automated testing of models to bring the benefits of AI accessible to a broad range of products and services being developed by our customer in many industry verticals.  Although Appen is a 25-year-oldprofitable company with considerable resources being investedin all areas, Appen matches the pace and innovative spirit of a startupcompany that offers flexible work-life balance options.  The Position  We are looking for an experienced, drivenproduct manager with B2B SaaS experience   to drive cross-functional product initiatives that enable Appen customers to up-level their ability to deliver products and services that are based on trainable AI machine modelsforcontent in many forms (e.g., textual, image, video, audio) and enable a range of applications and services, such as search engines, inappropriate content filtering, ad serving, recommendation systems, promotion/offer optimization, and content classification.    In this role, you willwork across engineering, data science, user experience, managed services, crowd management, sales, partnership and marketing teams to develop market analysis reports, GTM recommendations, advanced prototypes, shipping platform features, production tooling, partner integrations and a deep understanding of customer and end-consumer needs. You will own the content relevance product vertical that is empowered by a world-class Data for AIsoftware platform.  You will cultivate and optimize the content relevance “book of business” and enable ever-improvingdelivery standards in Appen Managed Services for content relevance.      Responsibilities     Yourresponsibilities will demand excellent communication and collaboration skills, data-driven decision making, and continuous evaluation of new opportunities:    - Conduct domain researchand competitive analysis to identifynew initiatives   - Propose new business cases to executive management and obtain buy-in  - Own the roadmap for content relevance, spanning across data collection, cleaning, annotation, and model evaluation  - Work closely with key customers and partners to solicit, validate, and generate product refinements  - Collaborate with Marketing on content to promote Appen’s content relevance business models   - Work closely with Customer Success and Sales teams to evolve roadmap prioritiesto maximize revenue growth  - Build reporting models for tracking data quality trends, both within Appen’s platform and for internal decision support     Qualifications:  - BA/BS degree, with 5+ years of experience in product management in the SaaS enterprise software space  - Prior experience in quality assurance/managementframeworks  - Experience withmetric definition, quantifying problems, and managing their impact over time  - Experience using data-driven analytics to gain insights on current situations, new opportunities, and product performance  - Experience working directly with customer stakeholders to formulate strategiesto improve customer satisfaction, automation ratesand ease of use        About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2022-6048
City
Remote
Job Locations US-Remote | AU-Chatswood
Posted Date 1 week ago(5/19/2022 4:56 PM)
LINGUISTIC PROJECT MANAGER  (Language Technology Projects)       About the Role: To meet our current and future work commitments we are inviting applications from individuals with interest in language, technology and project management. The role involves managing concurrent projects, applying your linguistic & project management skills. The successful candidate will join a friendly project focused team supporting clients in North America.   You will lead teams towards customer project delivery while simultaneously handling key stakeholder relationships. You will need to be a highly motivated, ‘results driven’ individual, with superior organizational skills. You will be a natural leader, with excellent communication skills, that enable you to build relationships, manage client relationships and motivate project team members.      Position Summary:   The Project Manager at Appen will manage a portfolio of small to medium-sized linguistic projects for established clients. He/She will rely on their linguistic skills to lead project teams of linguists/specialists, while bringing in their project management and customer focus to effectively manage project scope, and to meet or exceed project targets while delivering high quality.       Key Responsibilities: - Autonomously plan and manage project teams to quality, scope, time, and budget; ensure effective project execution and delivery - Build strong client relationships through customer service and regular reporting - Report and manage project financial activities - Report project status, manage risk and issues and undertake recovery action as necessary to ensure project success - Ensure close and regular communication with all internal project stakeholders - Share knowledge and take initiative to improve processes - Provide operational input to the Sales team to support business growth opportunities       Required Knowledge, Skills, and Abilities: - Degree in linguistics, computational linguistics, language studies, a related field, or equivalent experience - 2-5 years project management experience preferably in a language, linguistics, or software-related field, in a client-facing role - Solid understanding of linguistic concepts and terminology - Familiarity with a broad range of Natural Language Processing Technologies and their application to the company's business areas - Strong technical and data management skills - Excellent communication skills - Demonstrated ability to work effectively in an environment characterized by frequent change, and a fast, deadline-driven culture     Desired Skills: - Native or near-native proficiency in at least one language other than English - Familiarity with a range of Natural Language Processing technologies - Experience with regular expressions, scripting, or programming skills        About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     #li-remote
ID
2022-6044
City
Remote
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 6:01 PM)
  Lead UX Designer     Growth Strategy   High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognise complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.   Appen’s Growth Strategy Is Built On Four Pillars   - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management   Position Summary   The Appen UX Team is looking for a seasoned Lead UX Designer in the West Coast, USA. Ideally, you'll be someone with B2B SaaS experience in the realm of UX, Interaction and Visual Design. In this role, you'll employ your years of professional experience to lead and deliver a wide range of large engagements in a complex stakeholder environment. You ought to be comfortable at making design decisions in an Agile product development process and work with cross-functional teams to review, design, build, document and roll out products to help fulfil Appen's vision to be the #1 Data for AI lifecycle company.   Key Responsibilities   - Enact Appen’s corporate commitment to Ease of Use across a broad range of web and mobile interfaces - Help refine leadership skills and provide mentorship to more junior members in the team - Lead UX workshops or discovery discussions with low or high-fidelity prototypes in UX workshops - Determine and negotiate key design decisions with Product Managers, Scrum Leads, and Engineers, resulting in an efficient implementation strategy for our most cutting-edge innovations - Exercise your ability to think and document user-stories in detail (or in a prototype), and work closely with Application Engineers to ensure they’re implemented as designed to deliver an implementation of the highest quality possible for Appen’s customers - Create storyboards, wireframes, and prototypes to design intuitive, user-friendly interfaces - Collaborate with other UX team members to apply your Design Thinking skills effectively to arrive on a MVP value proposition on each project while making design decisions that improve Appen’s greater system - Remain current on UX/UI trends, patterns, and techniques, and suggest new approaches and methods as necessary   Skills & Expertise We're Looking For   - 8-12 years of UX industry experience - Ability to execute autonomously - Comfortable working on a wide range of platforms or products - Experience designing for Business Users of sophisticated web applications - Track record of up levelling an existing web application’s Interaction & Visual Design - A portfolio submission demonstrating the accomplishments above - Awareness of WCAG accessibility - Experience designing with and for a Design System, and product localization - Competence in user research, with the ability to form data-driven insights to aid the Design Thinking process - Industry experience with agile methodology   About Appen   Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI  
ID
2022-6042
City
Remote
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 6:02 PM)
Senior UX Designer       Growth Strategy   High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.   Appen’s Growth Strategy Is Built On Four Pillars   - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management   Position Summary   The Appen UX Team is looking for a seasoned UX Designer in the West Coast, USA. Ideally, you'll be someone with B2B SaaS experience in the realm of UX, Interaction and Visual Design. In this role, you'll be utilizing your Design Thinking skills to help deliver the best possible UX & UI for the Appen Platform. You'll join an Agile product development process and work with cross-functional teams to design, build, document and roll out products to help fulfil Appen's vision to be the #1 Data for AI lifecycle company.   Key Responsibilities   - Enact Appen’s corporate commitment to Ease of Use across a broad range of web and mobile interfaces - Create storyboards, wireframes, and prototypes to design intuitive, user-friendly interfaces - Collaborate with other UX team members to apply your Design Thinking skills effectively to arrive on a MVP value proposition on each project while making design decisions that improve Appen’s greater system - Communicate and present Interaction Design ideas with your low or high-fidelity prototypes in UX workshops with Product Managers, Scrum Leads, and Engineers, resulting in an efficient implementation strategy for our most cutting-edge innovations - Exercise your ability to think and document user-stories in detail (or in a prototype), and work closely with Application Engineers to ensure they’re implemented as designed to deliver an implementation of the highest quality possible for Appen’s customers - Remain current on UX/UI trends, patterns, and techniques, and suggest new approaches and methods as necessary   Skills & Expertise We're Looking For   - 6-8 years of UX industry experience - Experience designing for Business Users of sophisticated web applications - Track record of up levelling an existing web application’s Interaction & Visual Design - A portfolio submission demonstrating the accomplishments above - Awareness of WCAG accessibility - Experience designing with and for a Design System, and product localization - Competence in user research, with the ability to form data-driven insights to aid the Design Thinking process - Industry experience with agile methodology About Appen   Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI  
ID
2022-6041
City
Remote
Job Locations UK-Devon-Exeter
Posted Date 4 days ago(5/24/2022 6:22 PM)
Do you enjoy working in a friendly office environment and as part of a team?    Would you find satisfaction in knowing that your work is providing a vital contribution to the Criminal Justice System?    Do you have an interest in the English language with excellent grammar and punctuation skills?    If you answered yes to these questions, then we may have the perfect job for you!    What is the opportunity?  Based within Appen's office in Exeter, you will work within our inclusive and skilled team, completing essential and confidential transcription work by typing, editing and proofreading interviews from audio recordings to provide our clients with an accurate record of everything that was said. You will find satisfaction and purpose in providing transcription services as part of the Criminal Justice System.   The data we work with is varied and interesting, ranging from police interviews, university research and investigative interviews to call centre recordings from national and international clients.    Contracted hours can be worked any time within the office opening hours, typically between 8.00 am and 5.00 pm, ensuring you can maintain a healthy work life balance.    What does Appen do?  Appen’s UK office delivers verbatim transcription services to public and private sector clients who value our secure, official, experienced and timely services. We are a diverse, supportive and resourceful UK based team delivering high-quality transcriptions for our customers.    We are a crucial part of the Appen global reach providing quality essential services for high-profile clients. Our responsiveness to customers is critical, as is our compliance, our quality and delivery.    Appen is also a global leader in the collection and provision of data to help our clients build and continuously improve the world's most innovative artificial intelligence systems and is a public company listed on the Australian stock exchange.    What does success look like for our team?  We are looking for people who can help us achieve our goals and to grow the business. You will need to have a high level of focus and take pride in your work whilst ensuring that you are meeting the needs of both the customer and the business.    To succeed in this role, you will have the following skills and attributes:  - Ability to type a minimum of 65 WPM  - A passion for language, excellent grammar & punctuation skills  - High attention to detail and the self-motivation to consistently produce high quality work  - A great approach to time management working within a deadline-driven environment  - Excellent listening skills applicable to a diverse range of accents and dialects  - Positive attitude with the willingness to work on new projects and tasks  - Ability to maintain confidentiality and discretion at all times  - Editorial or proofreading skills (desirable)    Benefits:  - Holiday leave - Full training provided - Paid breaks - Free parking - Free beverages - EAP scheme - Social committee   Schedule:  - 8 hour shift (f/t) - Monday - Friday   Job Types : Full-time, Part-time, Permanent   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-onsite  
ID
2022-6039
City
Exeter
Job Locations UK-Devon-Exeter
Posted Date 1 week ago(5/19/2022 3:52 PM)
  An exciting new opportunity at Appen, Exeter   Office Manager   Do you enjoy working as part of a team in a friendly office environment?    If this resonates with your work ethic and style, we would like to hear from you!   - Position Summary We are looking for an experienced Office Manager to join the team based within our Secure Facilities in Exeter. You will maintain the office premises and work with the Director of Secure Facilities to ensure alignment with office operations and company standards.   Your duties include managing the facility including (but not limited to) maintenance, health and safety, maintain office records, assist the finance and delivery teams with invoicing and administration, manage security vetting, provide administrative support to the on-site leadership team and AU Head Office and provide any additional support to other departments as and when required.   You will coordinate front-desk activities, including distributing correspondence and deliveries, handling incoming calls, first point of contact for visitors, liaising with various vendors and with the property management team.   - Responsibilities - Maintain welcoming environment for our visitors and employees - Responsible for procurement of all office supplies and equipment, ensuring functionality of such - Maintain a clean, organised, functional and comfortable office space, encouraging others to do the same - Liaise with Facility Management vendors – eg cleaning, security services - Assist in the onboarding of new hires - Responsible for Health and Safety including completing DSE and risk assessments, recording any health and safety incident(s) and near misses, reporting any recordable incident(s) to the HSE as required by law and follow through any corrective actions with the Senior Leadership Team - Organise maintenance of the facilities as and when required - Support the Senior Leadership Team as an when required - Administrative finance tasks including (but not limited to) sales invoicing, debt recovery, banking, petty cash and scanning - Responsible for managing and maintaining office policies and procedures - Assist with annual financial audits - Arrange company events annual meetings, and social events, including the hiring of premises - Arrange travel as and when required - Be the go-to person for all office enquiries   - Carry out any other reasonable duties within your capability   - Required Knowledge, Skills and Abilities - You have a “can do” attitude and enjoy working with others both internally and externally to resolve issues - You will have outstanding communication skills in both verbal and written form - You are self-motivated, able to work independently and highly reliable with the ability to deliver high-quality work under tight deadlines - You have the initiative to make appropriate decisions whilst adhering to company standards - The ability to manage small projects in a timely manner - You will have high levels of attention to detail and able to prioritise effectively - You have both energy and empathy for delivering a quality service to stakeholders - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and look to our employees to meet and exceed these standards.   - Qualifications and Experience - Desirable - Bachelor's degree in business administration, communications, or a related field - Demonstrable hands-on experience in managing and co-ordinating office maintenance and support - Experience of managing Health and Safety in an office environment - Experience of Finance administration - Good IT skills, especially Office 365, Word, Excel & PowerPoint - Security clearance to the level of SC, the cost of which will be covered by the company   - About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #L1-onsite
ID
2022-6031
City
Exeter
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 4:57 PM)
  Benchmark Program Manager   Position Summary   Voice assistants are becoming one of the most pervasive technology tools and today underserve many diverse populations. Appen’s Voice Assistant Benchmark Program aims to help Voice Assistants be more inclusive and less biased starting with African American English (AAE) by creating a highly-engaged and remunerated community of Americans who will work to create data that powers ASR systems. Using cutting-edge research on distinct AAE groups, smart speaker performance testing and at-scale capability in building crowds, Appen aims to create the first linguistically-representative crowd of speakers of AAE. Benchmark Program Manager will join the team of AI Specialists to oversee Appen’s Voice Assistant Benchmark Program, design and implement benchmark-related quality assurance methodology, manage language data collection and annotation tasks for related projects, support with resource training, participants onboarding, management for the community of AAE speakers, as well as working with the Community Manager to ensure regional variation inclusivity through engaging with representative demographic varieties across distinct sub-regional linguistic groups.   Responsibilities   - Assist with designing, building and managing Appen’s AAE Voice Assistant Benchmark Program data collection and annotation workflows. - Monitor AAE language annotation and content transcription processes as part of the Voice Assistant Benchmark Program and other related initiatives. - Conduct research and provide linguistic consultancy on AAE. - Manage crowd participation strategy, production bandwidth, capabilities and resource utilization. - Outline and implement quality assurance methodology and validation checks for AAE transcription data. - Design and document training and onboarding plan for new participants of AAE-related projects. - Advise on effective resourcing strategies to support the AAE Voice Assistant Benchmark Program. - Manage AAE-related public communication pertaining to Appen’s Voice Assistant Benchmark Program. - Work with a team of linguists to develop letter-to-sound rules for Automatic Speech Recognition (ASR) in AAE. - Present demographics for speakers of AAE and program participation strategy in linguistic terms. - Apply inclusivity and fair sampling practices to the  community of speakers of AAE design and program participation management strategy to ensure representative assessment of Voice Assistants and other ASR systems.   Required Knowledge, Skills and Abilities   - Minimum BA (major in Linguistics). - The candidate must be a speaker of African American English.   Professional Qualifications and Experience   - 2 years of professional experience in program or project management. - Academic or industry experience in phonetics or phonology. - Relevant experience in language or data annotation services strongly preferred.   About Appen   We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI
ID
2022-6023
City
Remote
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 4:32 PM)
Senior Customer Success Manager       Appen is looking for a Sr Customer Success Manager (CSM) who has a track record for excellence, is eager to  learn how AI works in the real world and wakes up in the morning thinking about how they can best deliver value to  their customers. You are someone who loves working in a team environment, building customer relationships. In an  avid learned and can successfully manage their daily task around the entire customer journey post sales, while  remaining committed to successful outcomes for your dedicated book of business.   As a Sr CSM, you will be a trusted guide for customers adopting and leveraging the Appen platform, manage a book  of highly innovation Fortune 500 customers while ensuring they achieve the highest quality of labeled data sets for  their AL and Machine Learning initiatives. You will become an Appen platform expert so you can speak intelligently on  the best practices and recommendations that teach customers the importance of task design principles, creating  robust instructions to achieve high data quality and be the ‘quarterback’ when working complex engagements and  projects with the Appen platform for your clients.   This role has high growth opportunity. You will help align our client’s desired goals and outcomes by driving our  account-based management and strong platform adoption approach. You will be responsible for all managing the full  customer lifecycle, building customer success strategies for adoption, renewals and expansions and partner with sales  to execute on all customer needs. You will also help contributor to the development and launch of ongoing  management to our customer success methodology, playbooks, onboarding, and Customer Success training  management. This role reports to the Director of Global Customer Success and will have critical influence over our  engagement models and overall customer experience.        Responsibilities - Build strong relationships with customers to ensure they remain happy and successful Appen customers - Proactively coach and educate customers to improve adoption of the Appen platform - Manage our most strategic and top customers on their post-sales customer journey including kickoff, onboarding, adoption and advocacy while supporting the sales team in renewal and expansion conversations - Ability to prioritize multiple and very different tasks on a daily basis. Customers may have very different use cases and specific needs, being able to stay organized and accomplishing their goals is critical to our company’s success. Some examples include: - An advanced customer wanting to leverage deep platform functionality today - Onboarding a new customer tomorrow - Managing support escalations and partnering with sales on an expansion opportunity the next day - Analyze and resolve product adoption issues, escalate customer concerns and bugs appropriately while working with the correct internal groups - Drive, manage and assist the renewal management process including all administrative aspects of the transaction - Partner with sales to identify expansion opportunities - Participate in the execution of named departmental strategic initiatives and projects - Create highly analytical adoption plans to help increase data utilization and improve customer satisfaction - Be a voice of Success in working with Marketing team to deliver retention and expansion enablement materials       Skills & Experience - Have 5-7 years in a customer facing role (eg: Customer Success Manager, Sales, Acct Management) preferably at a SaaS B2B company with a focus on top technology companies and enterprises - Demonstrated passion for working with customers, helping them execute on implementation, success or expansion plans through excellent analytical, problem-solving, project management and technical skills - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL - Are comfortable in an environment with multiple needs because you’re able to effectively prioritize and orient towards outcomes first - Are driven by executing strategy and enablement while having a high self- awareness to balance ideation, execution and iteration - Have competence with Microsoft Suite & Teams - Exemplify Appen’s core values of grit, humility, performance and honesty - Willingness to travel to customer onsites (as needed)       About Appen   Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2022-6022
City
Remote
Job Locations AU-Chatswood
Posted Date 1 week ago(5/19/2022 4:30 PM)
                Project Manager               Position Summary   Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills Desired Qualifications and Experience - Degree in linguistics, computational linguistics or language studies or solid understanding of linguistic concepts and terminology - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2022-6021
City
Chatswood
Job Locations UK-Remote
Posted Date 1 week ago(5/19/2022 4:46 PM)
Position Summary   The Program Manager  (Linguistics ) role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Linguistic Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Enterprise Delivery team to meet all stakeholder requirements.   The Program Manager provides support for the day-to-day management of the team and its operational and strategic objectives. The Program Manager is accountable for the allocation and performance management of any direct reports and contributes to the efficiency and effectiveness of the Enterprise Delivery organization as a whole. The Program Manager escalates risks in a timely manner to the relevant Director(s) and Senior Manager(s).       Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Develop and mentor various project team members to drive team key performance metrics and meet or exceed project & program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Enterprise Delivery - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Participate in semi-annual performance reviews - Participate in corporate initiatives and committee work as assigned     Minimum Qualifications and Experience - Minimum 3 to 6 years of project management experience in a metric-driven setting, working in a technology-oriented or services organization - Relevant BS or BA degree from an accredited University or equivalent work experience preferred - Solid understanding of linguistic concepts and terminology - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Demonstrated ability to work effectively in an environment characterized by constant change, and a fast, deadline-driven culture;   Desired Qualifications and Experience - Exposure to speech technology, NLP/NLG, or a machine-learning related field - PMP and Prince 2 certifications are desirable - Bi-lingual in a second language is a bonus - Ability to support team members in specialized solution development and business development activities, as required. - Experience leading teams - Experience managing budget responsibilities over a portfolio of projects.   You will succeed in this role if you are - Are a strategic, agile and professional communicator, with an ability to positively influence outcomes and a ‘win-win’ orientation; - Are driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Have exceptional time management and organizational skills. - Are passionate about learning new skills and technologies. - Take personal responsibility for continuous learning demonstrates through documented learning opportunities and can work with and encourage others to learn and develop professionally - Are an innovative thinker who drives yourself and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Are able to effectively coach and train peers and team members - Exhibits discretion, good judgment and mature behavior when dealing with sensitive materials and situations - Have strong personal accountability, persistence and resilience; - Have a high level of business acumen and be able to lead process improvement and innovation while driving efficiencies and change.     About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2022-6016
City
Remote