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Job Locations AU
Posted Date 1 month ago(7/1/2020 9:27 PM)
About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     - Position Summary Associate Data Collection Specialist is responsible for configuring and troubleshooting Appen’s data collection systems, software and equipment, setting up data management workflows in coordination with Project Engineering and Project Delivery teams, and helping to troubleshoot system issues. Associate Data Collection Specialist can also have crowd management responsibilities on custom data collection projects. Associate data Collection Specialist works collaboratively with Solution Architect, Project Managers, Project Engineering and other Specialists to meet all project and client requirements.    - Responsibilities - Deliver to project objectives within project scope, timeline and budget  - Design user out-reach/onboarding/engagement strategies tailored for the needs of individual projects  - Taking ownership of successful creation, execution, monitoring and reporting on all types of user out-reach/onboarding/engagement strategies  - Create and analyse statistical reports to proactively identify and improve project results and efficiency  - Set up quality management processes and monitor their implementation  - Train project team members on workflows and processes set up for specific projects  - Be a proactive team member, contributing solutions and helping others as necessary  - Follow strict confidentiality protocol regulating the handling of project details and other sensitive information  - Communicate with all stakeholders in a timely, clear and concise manner  - Ensure that project team members and ICs have access to required tools, guidelines and other project resources to meet project requirements  - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans  - Provide regular project status reporting and in-depth analysis when required   - Adapt to changing project needs and expectations   - Participate in program improvements, initiatives, and committee work as assigned    - Required Knowledge, Skills and Abilities - Advance knowledge of Microsoft Office - Excel, VBA, Word, and Outlook  - Proficiency in English, with excellent oral and written communication skills   - Experience with audio recording equipment and software desirable   - BS or BA degree from an accredited university or equivalent work experience preferred  - 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired  - Bi-lingual in a second language is a bonus    - Qualifications and Experience - Experience of stakeholder management in a commercial project-based environment  - Ability to thrive in metric-driven, fast-paced, high-growth environments  - Being able to work independently and proactively to resolve issues, take ownership of the tools, processes, reporting and relationships with vendors  - Strong analytical skills and the ability to interpret data, identify trends and analyse process effectiveness  - Demonstrated time management and organizational skills with attention to details  - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action  - Agility and a service orientated approach  - Commitment to quality (being able to set up and follow quality management processes)  - Working experience with SQL, R Sudio, Python, PowerBI highly desirable.    If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4982
Job Locations US-Remote
Posted Date 2 months ago(6/25/2020 3:17 PM)
Preferred locations – East Coast and Midwest - United States   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary - Contribute to the overall customer experience by establishing the strong working relationship with existing clients, implementing solutions selling and relationship management - Work closely with the Appen Delivery team to promote and drive Land & Expand efforts - Liaise with Business Unit Head and Operations team on the execution of projects - Liaise with other members of the global Business Development team - Recommend ways to work with other teams to drive new revenue  Responsibilities - Work with operations management and leadership to acquire new business in target line of business. - Develop deep understanding of company’s services and providing knowledge of operational and technical abilities to develop high quality solution proposals - Identify new opportunities and accounts, create and propose custom client solutions, and close net new business - Directly accountable for driving year-over-year revenue growth by developing and executing on a tactical business development plan - Develop and implement winning strategies for proposals and presentations - Monitor and report on emergent industry trends and competitive landscape - Administer client relationship management tool – Salesforce or other as assigned - Attend relevant conferences or trade shows - Travel as required  Required Knowledge, Skills and Abilities - A demonstrated track record of identifying and closing net new business with year-over-year growth in revenue in value-added technology solutions - Experience selling to large enterprise accounts as well as account management experience with Fortune 500 clients - Experience working in professional technical services selling complex custom solutions - Demonstrated negotiation skills and proven ability to achieve win/win outcomes - Must be a motivated self-starter that can establish a course of action  - Demonstrated time management, organizational skills, detail oriented and a strong commitment to personal and organizational accountability - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  - Ability to drive customer service excellence and proficient in managing client relationships   Qualifications and Experience - A bachelor’s degree required/master’s degree preferred - 7-10 years minimum experience working in sales, business development, or related field    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4969
City
Remote
Job Locations US-Remote
Posted Date 2 weeks ago(7/27/2020 1:10 PM)
Preferred Locations – Northeast, Midwest and Southeast - United States   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary - Contribute to the overall customer experience by establishing the strong working relationship with existing clients, implementing solutions selling and relationship management - Work closely with the Appen Delivery team to promote and drive Land & Expand efforts - Liaise with Business Unit Head and Operations team on the execution of projects - Liaise with other members of the global Business Development team - Recommend ways to work with other teams to drive new revenue  Responsibilities - Work with operations management and leadership to acquire new business in target line of business. - Develop deep understanding of company’s services and providing knowledge of operational and technical abilities to develop high quality solution proposals - Identify new opportunities and accounts, create and propose custom client solutions, and close net new business - Directly accountable for driving year-over-year revenue growth by developing and executing on a tactical business development plan - Develop and implement winning strategies for proposals and presentations - Monitor and report on emergent industry trends and competitive landscape - Administer client relationship management tool – Salesforce or other as assigned - Attend relevant conferences or trade shows - Travel as required  Required Knowledge, Skills and Abilities - A demonstrated track record of identifying and closing net new business with year-over-year growth in revenue in value-added technology solutions - Experience selling to large enterprise accounts as well as account management experience with Fortune 500 clients - Experience working in professional technical services selling complex custom solutions - Demonstrated negotiation skills and proven ability to achieve win/win outcomes - Must be a motivated self-starter that can establish a course of action  - Demonstrated time management, organizational skills, detail oriented and a strong commitment to personal and organizational accountability - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  - Ability to drive customer service excellence and proficient in managing client relationships   Qualifications and Experience - A bachelor’s degree required/master’s degree preferred - 7-10 years minimum experience working in sales, business development, or related field   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4968
City
Remote
Job Locations CN-Shanghai | CN-Shanghai | CN-Beijing
Posted Date 4 months ago(4/19/2020 8:25 PM)
Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produces the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text and audio, as well as data capturing. Appen Tech team is solving the AI data problem by combining the power of human and technology. This world-class and exciting engineering position awaits qualified candidate. This team is responsible for build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and preannotation with machine learning. It is an exciting opportunity to make your own mark in the AI data industry! You also get the opportunity to work with our global tech team from Silicon Valley and Sydney. It is a leading data company with a start-up culture. People in the team are friendly, highly motivated, and extremely bright. Our team tries to maintain a work climate of professionalism, innovation, career growth, and fun. And we only want people who wants to make a huge impact to the AI world instead of just a job!   Responsibilities • Build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. • The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and pre-annotation with machine learning. • Learn and understand AI data need in those fields and provide best platform to generate high quality data with least human effort. • Drive innovation in modern-architected web and mobile development(both frontend and backend). • Technical lead for new and existing product initiatives, assist with definition of product direction • Define, design, troubleshoot, and debug complex, multi-tier distributed software applications. • Work with manager, engineers, product management and Operation team to design and implement application features. • Estimate engineering effort, plan execution cycles, and rollout system changes   Requirements • BS, MS, or PhD in Computer Science or related technical discipline (or equivalent). • 3+ years’ work experience in software development area, at least 1+ years’ experience on fullstack development. • Experience of modern-architected web and mobile development is preferred. • Excellent understanding of computer science fundamentals, data structures, and algorithms • Excellent problem-solving skills. • Working Experience in Multi-national Company is a plus.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-4962
City
Shanghai
Job Locations US-TX-Plano | US-CA-San Francisco
Posted Date 5 days ago(8/7/2020 12:52 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   About the Role: You will work as part of a team responsible for the implementation of information security requirements, policies, standards, guidelines, and procedures.  Developing tools, benchmarks, and metrics to ensure that development teams are adhering to security requirements for all aspects of product development, maintenance and support. You will evaluate and respond to emerging security issues and evaluate capability risk/gaps and takes and/or coordinates action to meet objectives.    Responsibilities: - Perform security compliance monitoring. - Participate in the creation of security policies, audits, assessments. - Carry out regular tests to simulate attacks so they can identify areas where the company is vulnerable and ways in which its systems might be exploited by hackers and viruses. - Prepare and create regular reports to document any process changes, improvements made, and security breaches that caused damage to the company. - Monitor and analyze the logs, help in implementing SIEM and reduce false positives - Provide support in IT Security related projects like Secure configuration and application authorization to name few. - Expert for assigned operational risk categories - Creating IT Security awareness documents and materials organization wide. - Acting as a median between IT Sys admins and service desk for any IT Security related tasks, Subject Matter Qualifications - Minimum 5+ years demonstrated experience in Cybersecurity and Governance - Degree in Computer Science or Information Technology-desirable - At least 5 year’s Experience in administering Freedom of Information Act and Privacy and Data Protection Act provisions. - At least 5 year’s experience with processes, tools, techniques and practices for assuring adherence to standards associated with accessing, altering and protecting organizational data - Strong strategic thinking skills to support global projects. Must have the ability to look horizontally across the global brands in addition to supporting the individual (vertical) business areas.  - Experience with vulnerability management, patch management and configuration management best practices - Should be able to Adapt, contribute to, and deliver the Group’s security awareness program in the region, with workshops and other media, aiming at business teams, executives, and IT teams - Effective at communicating with various levels of the organization (e.g., technical/non-technical verbal & written communication abilities In English) - Experience identifying and responding to potential threats and risks in a 24/7/365 IT environment.  - Experience working with Federal Information Security Management Act (FISMA) requirements, - Basic Knowledge on Role-based Access Control (RBAC), Mandatory Access Control (MAC), Discretionary Access Control (DAC) - CompTIA Security+, CeH and other Security operational Certification or work experience - Experience or certification on IT Service Management (ITIL or above)   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4935
City
Plano
Job Locations US-CA-Sunnyvale | US-CA-Pleasanton | US-CA-Sunnyvale
Posted Date 3 months ago(5/1/2020 1:24 PM)
Project Manager with Analytical Expertise/ Technical Program Manager   The Technical Program Manager’s primarily role would be to provide quality and innovation assistance to the Q&I Director and the existing project management teams with a secondary, parallel goal of identifying engineering functionality that would provide increased efficiency to the project management team regarding quality control and process improvement. The Innovation Engineer would liaise with platform engineering, gathering and designing feature requirements for the project team.  The Technical Program Manager would have a strong technical understanding of the workforce management platforms and annotation tools, their capabilities and current processes.     - Responsibilities - Continuous Improvement Collaboration with Client Teams : To identify engineering functionality that would provide increased quality and process improvement through automation. Create databases to capture defects in order to perform trend analysis. - Liaison with Engineering: Gather design feature requirements for the project teams. Review Platform requirements and specifications in order to foresee potential issues, provide input of functional requirements and advise on design. - Leading Metric Development: Identify and develop internal leading metrics, reporting for project teams to improve quality and delivery performance (prior to Client impact). - Visualization Techniques: Define and develop Client SLA, KPI and CPI metrics, reporting and interactive scorecards. - Collaborate with Rater Community Manager:In support of ‘Crowd as a Customer’ initiative. - Communication:Lead and/or participate in regular team meetings. Where necessary, complete additional tasks as assigned.   - Required Knowledge, Skills and Abilities - 2 to 3 years of qualified experience - Bachelor’s degree in Information Systems or equivalent degree / work experience - Minimum of 2 years of experience with Information/Business Systems. - Minimum of 2 years of experience programming with C#, .NET, MS SQL Server, Python, Excel Macros (VBA), HTML, SAS(Basic)  - Support the design and development of database and analysis in Appen Connect platform. - Develop strategies with other engineering teams to optimize the usage and efficiency of platforms. - Excellent ability to serve as the liaison between Client and Technology teams delivering solutions. - Technical/professional expertise is demonstrated through problem solving, applying professional judgement, and competent performance. - Consultative, collaboration approach and demeanor. - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action.          About Appen    Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.         We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4912
City
Sunnyvale
Job Locations US-CA-San Francisco
Posted Date 3 months ago(5/14/2020 5:45 AM)
Project Manager – Linguistics   Overview Appen collects and labels data used to build and continuously improve the world’s most innovative artificial intelligence systems. With expertise in more than 180 languages, a global crowd of over 1 million skilled contractors, and the industry’s most advanced annotation platform, Appen works with leading companies and governments worldwide.    We're looking for experienced linguists to lead teams of annotators and help process language data for conversational understanding technologies.   You are the right candidate if you know that language data is the underpinning of all current language technologies, you love practical language analysis as well as theoretical, you're quick to learn new processes and respond quickly to changing client needs, you enjoy setting goals and tracking progress, and you are an experienced leader of linguists.   Start date: As soon as possible working remotely; date to move onsite: TBD Duration: 40 hours weekly through the calendar year  Benefits: available based on role location    Successful candidates must be able to work full-time at client sites in the San Francisco Bay Area.   General Responsibilities: - Support Linguist Leads and their teams in the production of high-quality data - Collaborate with the client on best practices for the collection and processing of data - Oversee quality control and data delivery - Ensure effective and efficient project execution - Act as the main contact for the client on all aspects of project execution   Specific Duties: - Set goals for Linguist Leads on annotation projects in conjunction with the client - Provide data management expertise to client researchers, engineers, and linguists - Understand client tools for data annotation, data storage, and quality evaluation - Train Linguist Leads on the use of tools and best practices - Design pilot studies to determine the efficacy of new label sets and annotation conventions - Decide on quality standards and metrics in consultation with the client - Provide regular reports to the Program Manager on delivery against project goals - Guide Linguist Leads in their duties and evaluate their progress    Qualifications: - Advanced degree in Linguistics, Computational Linguistics, Language Technologies, or related field - Strong background in project management - Experience in statistical analysis and experimental design - Collaborative and solution-oriented attitude - Eagerness to learn new skills and adapt to a changing environment - Strong problem solving and analytical skills - Interest and experience in various areas of linguistics, including pragmatics, semantics, syntax, morphology, phonology, phonetics, discourse analysis, sociolinguistics, psycholinguistics, and field work - Ability to speak and write in English fluently and idiomatically   Preferred Qualifications: - Fluency in two or more natural languages - Experience with basic programming techniques and familiarity with languages such as Java, Python, PHP, Perl, and C# - Experience using version control systems such as Git and Mercurial  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2019-4871
City
San Francisco
Job Locations US-CA-San Francisco
Posted Date 2 months ago(6/24/2020 10:35 PM)
Linguist Lead    Overview    Appen collects and labels data used to build and continuously improve the world’s most innovative artificial intelligence systems. With expertise in more than 180 languages, a global crowd of over 1 million skilled contractors, and the industry’s most advanced annotation platform, Appen works with leading companies and governments worldwide.    We're looking for experienced linguists to lead teams of annotators and help process language data for conversational understanding technologies.     You are the right candidate if you know that language data is the underpinning of all current language technologies, you love practical language analysis as well as theoretical, you're quick to learn and implement new label sets, and you are a native-level speaker of the required language.    Start date: As soon as possible working remotely Duration: 40 hours weekly through the calendar year  Benefits: available based on role location    We have a number of open positions; each requires expertise in a particular language and linguistic specialty area.   Languages:   English (Australia) English (India) English (New Zealand) English (United Kingdom) French (France) German (Austria) German (Germany) Spanish (Spain) Italian (Italy)   Key Responsibilities:  - Provide language-specific expertise to client researchers, engineers, and linguists  - Execute project plans in consultation with the Project Manager  - Evaluate, update, and distribute annotation guidelines as dictated by data quality goals  - Field annotator questions  - Evaluate the proficiency of annotators and address deficiencies  - Monitor data acquisition and curation  - Develop and/or review gold data in consultation with the client   - Handle personnel issues    Qualifications:  - Advanced degree in Linguistics, Speech Science, or related field  - Experience annotating data with linguistic, syntactic, semantic, pragmatic, phonetic, phonological, or prosodic information, depending on the requirements of the project and your area of linguistic specialization - Fluent-level proficiency in the target language (native or near-native level prefered) - Collaborative and solution-oriented attitude  - Ability to adapt to changing requirements, priorities, and revisions  - Strong attention to detail  - Clear communication style  - Strong professional English skills     Preferred Qualifications:  - Industry experience  - Project management experience  - Fluency in three or more natural languages  - Experience with basic programming techniques and familiarity with languages such as Java, Python, PHP, Perl, and C#     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2019-4870
City
San Francisco