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Job Locations PH-Cavite
Posted Date 4 months ago(10/20/2022 11:20 PM)
ASSOCIATE PROJECT MANAGER   Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities: - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Desired Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred (list out years of experience required) - Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired - Project Management, Data Analytics/Management and/or Process Improvement is an advantage - Bi-lingual in a second language is a bonus Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines    If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite  
ID
2022-6459
City
Cavite
Job Locations PH-Cavite
Posted Date 1 month ago(1/3/2023 1:12 PM)
IT Security Specialist - Hybrid   Position Summary An IT Security Specialist in the Philippines takes responsibility for overseeing and controlling all aspects of computer security in a business. The role entails planning and carrying out security measures that will protect a business’s data and information from deliberate attack, unauthorised access, corruption, and theft. This role works alongside the local IT Support team to provide IT technical support to over 50 networked users across multiple sites, providing IT management support and cover as required.   Working Hours to cover the US: Options are - 9pm - 6am PH; or 10pm - 7am PH; or 12am - 9am PH   Responsibilities - Execute, and maintain a strategy to ensure proper and efficient handling of audit, external assessments and assurance processes including, but not limited to ISO27001, SOC2, NIST, and CUI/CMMC - Work as part of a team responsible for the implementation of information security requirements, policies, standards, guidelines, and procedures - Develop tools, benchmarks, and metrics to ensure that development and engineering teams are adhering to security requirements for all aspects of product development, maintenance, and support - Evaluates and responds to emerging security issues. Evaluates capability risk/gaps and take and/or coordinate action to meet objectives. - Manage and perform third-party/Supplier vendor security assessment. - Performs security compliance monitoring. Participates in the creation of security policies, audits, and assessments. - Design and implementation of Data Loss Prevention (DLP) environments and respond to the alerts that generate from the tool - Audit and suggest cloud (AWS, GCP and Alibaba) and web application security controls. - Carry out regular tests to simulate attacks so they can identify areas where the company is vulnerable and ways in which its systems might be exploited by hackers and viruses. - Prepare and create regular reports to document any process changes, improvements made, and security breaches that caused damage to the company. - Monitor and analyze the logs, help in implementing SIEM, and reduce false positives - Provide support in IT Security related projects like Secure configuration and application authorization to name a few. - Creating IT Security awareness documents and materials organization-wide. - Acting as a median between Engineering and Product teams for any security-related tasks and projects.    Required Knowledge, Skills and Abilities - Experience with and/or certification in cybersecurity frameworks (HIPAA, ISO IEC 27001/27002, ISO 27701, SOC2, GDPR, NIST Cybersecurity Framework (CSF), NIST+) - Strong strategic thinking skills to support global projects. Must have the ability to look horizontally across global brands in addition to supporting individual (vertical) business areas. - Experience with vulnerability management, patch management, and configuration management best practices - Should be able to Adapt, contribute to, and deliver the Group’s security awareness program in the region, with workshops and other media, aiming at business teams, executives, and IT teams - Experience identifying and responding to potential threats and risks in a 24/7/365 IT environment. - Strong analytical skills to analyze security requirements and relate them to appropriate security controls. - An understanding of operating system internals and network protocols. - Familiarity with the principles of cryptography and cryptanalysis. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients and managers; effectively uses active listening skills - Independent, motivated self-starter who can establish a course of action for self and others while driving initiatives to completion - Proven analytical skills including the ability to proactively identify problems, gather information and set the course of action. - A willingness to work flexible hours as per business requirements.    Qualifications and Experience - A bachelor’s degree in a relevant field of study, is preferred (ie: Computer Science). - A minimum of 8 years of IT experience, with 4-6 years in a relevant information security role - Preferred industry qualifications - CISSP - Training or Certifications from ISACA or ISC2 (good to have) – CISM/ CRISC/ CISA / CCSP - Broad knowledge of a wide range of Information Technology systems and a deep understanding of the inherent security risks associated with these technologies.   If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Remote
ID
2022-6444
City
Cavite
Job Locations CN-Shanghai
Posted Date 4 months ago(9/26/2022 11:47 PM)
Software Engineer (JAVA)   Overview   Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produces the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text and audio, as well as data capturing.     Appen Tech team is solving the AI data problem by combining the power of human and technology. This world-class and exciting engineering position awaits qualified candidate. This team is responsible for build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and pre-annotation with machine learning. It is an exciting opportunity to make your own mark in the AI data industry!   You also get the opportunity to work with our global tech team from Silicon Valley and Sydney. It is a leading data company with a start-up culture. People in the team are friendly, highly motivated, and extremely bright. Our team tries to maintain a work climate of professionalism, innovation, career growth, and fun. And we only want people who wants to make a huge impact to the AI world instead of just a job!     Responsibilities   - Build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. - The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and pre-annotation with machine learning. - Learn and understand AI data need in those fields and provide best platform to generate high quality data with least human effort. - Drive innovation in modern-architected, large-scaled web systems with backended by big data application. - Technical lead for new and existing product initiatives, assist with definition of product direction. - Define, design, troubleshoot, and debug complex, multi-tier distributed software applications. - Work with manager, engineers, product management and Operation team to design and implement application features. - Estimate engineering effort, plan execution cycles, and rollout system changes Requirements - BS, MS, or PhD in Computer Science or related technical discipline (or equivalent). - 3+ years’ work experience in software development area with Java ecosystem. - Experience of modern-architected web / big data application is preferred. - Excellent understanding of computer science fundamentals, data structures, and algorithms. - Excellent problem-solving skills. - Working Experience in Multi-national Company is a plus. - Tech stacks: Java / SpringBoot / Kafka / Pulsar / MongoDB / PostgreSQL / Elasticsearch / Redis / Kubernetes / Spark.    Generally Desirable Traits - Go-getter – thinks creatively to work through, or importantly, around problems to deliver - Growth mindset – always looking to learn / collaborate and grow with others, comfortable being open / transparent about what they do not know - Results-oriented – values delivering capabilities over putting in the time - Full stack mentality – may specialize in certain areas but willing to jump into any codebase or type of work if the team needs it (eg: testing, refining requirements)     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    
ID
2022-6439
City
Shanghai