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Job Locations BE-Remote
Posted Date 1 week ago(5/19/2022 4:42 PM)
Account Executive - Remote, Europe  Position Summary   Appen is seeking an ambitious and talented team member to join our EMEA sales team. You will be responsible for maximising sales and delivering net new customers. You are a hunter and are at your best looking for, and negotiating with, new logo sales. You will have an active and passionate interest in technology, AI, machine learning, innovation, and disruption. As an Account Executive, you will use your enterprise and consultative selling skills to build long-standing relationships with prospective new customers and decision makers ranging from Data Scientists to Chief Data Officers, CTOs, Product, and Innovation leads. You will generate business by selling our platform and services into new accounts and then expanding within those accounts. Our ideal candidate is a results-oriented, performance-driven individual who enjoys working as part of a fast-paced environment and sales team.   This role is within the Appen EMEA sales team and requires full time remote home working in Europe. Fluent English speaker, with German, or Dutch as desirable extras       Responsibilities Dig deeply into customers' business requirements and share exactly how we can help each customer transform their messy incomplete data into high quality rich, clean data with the company platform. You must have proven experience in either or all of the following : AI / Technology / Innovation.   Ideally a native of Germany Based remotely in Europe Please submit full cv with covering letter      Qualifications and Experience: • 5+ years of proven sales experience selling software/technology/innovation/AI service solutions • Experience selling SaaS as well as managed service solutions • Technical expertise to be able to demonstrate the product and explain the business and benefits (our product is meant to be used by technical and analytical people, so we need to be able to show them how these folks can use the product) this requires a level of technical depth and understanding • Experience selling an analytical or technical product to a technical audience and/or experience working in professional technical/technology services selling complex custom solutions       Required Knowledge, Skills and Abilities: • Proven track record of overachieving quota through new logo acquisition • Experience working in a high growth environment • Proven ability in managing enterprise sales cycles from start to finish, from business champion to the C level decision makers, and with a track record of successful revenue attainment - Genuine curiosity about our customer - what are they trying to accomplish? What is preventing them from doing so? • Intrinsic drive to be successful. We are a fast-growing company and need people who will take initiative to “figure it out” and take ownership to be successful in the role. • Clear, succinct communicator. The best technical salespeople communicate points clearly and succinctly, with an economy of words. They focus on using the vocabulary of their customer to help that prospect envision using and getting value from the product. • Team-oriented, collaborative nature: We’re a fast-growing team. Everyone needs to pull for each other, share best practices, and take on team projects to make the entire organization better   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 25 years of experience capturing and enriching a wide variety of data types including speech, text, image, and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance, and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Appen is headquartered in Sydney, Australia and has subsidiaries in United States, United Kingdom, Philippines, and China. Appen is listed on the Australian Stock Exchange with stock code: APX.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE
ID
2022-6012
City
Remote
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 3:48 PM)
Specialist & PMO Computational Linguist       Position Summary   The main responsibility of a Computational Linguist is to provide operational data processing and packaging solutions using programming, machine learning and other computational means. The Computational Linguist applies expert technical and linguistic skills to solution design for new projects, creation and implementation of process improvements, and the successful delivery of complex projects.         Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop tools for language processing - Undertake project work requiring strong computational, technical and linguistic skills - Lead department- and division-level technical and linguistic initiatives to improve efficiency and productivity and operational processes - Provide technical training and technical background to other team members - Develop technical solutions for new projects in liaison with Linguists and Senior Linguists       Qualifications and Experience - 3+ years in the Language Technology Industry or equivalent academic experience - Advanced degree in Linguistics, Computational Linguistics, a related field, or equivalent experience - Excellent technical and programming skills; desire and ability to extend computational skill set as required - Significant technical experience using Unix and custom programs and scripts. - Strong linguistic analysis skills - Excellent communication skills - Accountability and drive to produce rapid results and solutions - Ability to work effectively in an environment characterized by constant change, ambiguous client specifications, and a fast, deadline-driven culture       About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2022-6011
City
Remote
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 3:48 PM)
Specialist & PMO Associate Linguist   Position Summary   The main responsibility of an Associate Linguist is to manage projects for Appen’s clients. The Associate Linguist applies their knowledge of linguistic phenomena, technical skills and attention to detail to manage projects to quality expectations, timelines, and budget. The Associate Linguist applies their communication skills to manage stakeholder relationships and teams of language specialists around the world.     Responsibilities   The role includes but is not limited to the following duties and responsibilities: - Plan and manage projects to quality, time and budget to ensure effective project execution and delivery - Onboard and train a virtual team of consultants to create, evaluate or annotate linguistic data in multiple languages - Prepare guidelines, training materials and tools, aligned to client specifications - Oversee the work of consultants, including task assignment, scheduling and monitoring - Ensure close and regular communication with all internal project stakeholders - Document and manage language resources arising from projects     Qualifications and Experience - Bachelor's degree in Linguistics - 1 year's industry experience - Experience in a language ­related field, such as linguistics, computational linguistics, translation and localization, or equivalent - Good technical and data management skills - Good problem­-solving and analytical skills - Demonstrated ability to work effectively in an environment characterised by constant change, and a fast, deadline­-driven culture     About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2022-6006
City
Remote
Job Locations US-Remote | US-CA-Sunnyvale | US-CA-San Francisco
Posted Date 1 week ago(5/19/2022 3:39 PM)
Software Engineer Manager   - Position Summary - We need a smart, innovative technical leader to lead our engineering team to build scalable, resilient and responsive systems. At Appen, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.   - Responsibilities - Provide leadership to the core engineering team of product development professionals, to drive all pertinent issues related to the product development life cycle. - Manage, Motivate and Mentor the product development team to deliver high quality products and constantly innovate. - Identify and communicate project scope and ensure release milestones and objectives are met with delivering a high-quality product release. - Inform stake holders from Architecture, Product Management, Customer Management of key issues and changes which may impact expected results. - Analyze problems and drive long term technology solutions to evolve the product scalability, performance, reliability and supportability. - Ensure that projects adhere to the engineering processes and initiate process improvements as needed to improve the quality and productivities. - Coach and mentor team members. - Hire, grow, retain and drive high morale of the engineering team.   - Required Knowledge, Skills and Abilities - Deep knowledge and strong experience in architecting, designing and developing products using enterprise-class Java. - Expert knowledge of Spring Boot, JPA/Hibernate and Tomcat development platform. - Thorough knowledge of data structures, algorithms, profiling/optimization, and object-oriented and functional programming. - Strong programming skills and extensive experience of developing reusable software/framework-based products dealing with scalability, availability, reliability and testability. - Experience with building high-performance, large-scale, and user-friendly software applications and tools. - High level of expertise in agile software development, testing (tools and modern methodologies), CICD with Jenkins and Github. - Strong project management experience. Thrive in a fast-paced environment with a willingness to dive deep and to get things done. - A disciplined approach to testing and quality assurance. - Significant leadership experience managing highly technical teams. - Excellent people management skills to guide, mentor and evaluate performance. - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.   - Qualifications and Experience - 3+ years of first line management experience in a technical role -or- technical team leadership role. - 5+ years of experience as software developer dealing with enterprise class software using Java, React, REST, SQL, No-SQL and unit testing. - 5+ years of agile software development and test automation experience. - 3+ years of experience with Microservices, cloud environment and AWS.     About Appen   Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-remote
ID
2022-6005
City
Remote
Job Locations US-Remote | US-CA-Sunnyvale | US-CA-San Francisco
Posted Date 1 week ago(5/19/2022 3:38 PM)
Software Engineer   Position Summary - We need a smart, innovative software developer to help us build scalable, resilient and responsive systems   Responsibilities - Set standards for architecture, tools evaluation and selection for our microservices. - Design and implement the REST API. - Be obsessive about security, quality and performance. - Promote best practices for writing maintainable and well­-tested code. - Work closely with members of other development teams to ensure seamless integration with front end and backend services. - Participate in innovating existing tools, services, and technologies used at Appen using modern best practices.   Required Knowledge, Skills and Abilities - Assertive “go-getter” attitude to get work done with little supervision and have a willingness to take ownership. - Working knowledge of Spring Boot and JPA ORM. - Experience with microservices and building restful APIs - Hands-on experience developing software with agile methodologies. - Work experience on designing RDBMS and NOSQL. - Experience with Redis, MySQL, AWS. - Bonus for experience with docker, maven, gradle. - Project management tools with Jira, Confluence. - Familiarity with monitoring and debugging tools for web applications. - Familiarity with modern React.     Qualifications and Experience - 3+ years of experience developing commercial web application.     About Appen   Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-remote
ID
2022-6004
City
Remote
Job Locations US-Remote
Posted Date 4 days ago(5/24/2022 7:21 PM)
PROGRAM MANAGER     Position Summary The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned   Required Knowledge, Skills, Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years’ experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills   About Appen   Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI  
ID
2022-6001
City
Remote
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 3:41 PM)
Staff Full Stack Engineer (with ROR)   About Appen The Appen Data Annotation Platform (ADAP) is the essential Human-in-the-Loop Machine Learning platform for data science and machine learning teams. It serves Fortune 500 and fast-growing data-driven organizations across a wide variety of industries, including autonomous vehicles, intelligent personal assistants, medical image labeling, consumer product identification, content categorization, customer support ticket classification, social data insight, CRM data enrichment, product categorization, and search relevance.       About the Role ADAP users range from engineers and data scientists to subject matter experts creating training data for machine learning. You will be working on the most important problems in technology today: how can humans and AI collaborate to solve important and sometimes complicated tasks?   As a member of our Client Workspace team, you will design and build user interfaces that provide the best experience for our users, whether that’s collecting and managing training data for AI models, evaluating the performance of the machine learning models used by that data, or building infrastructure for managing data pipelines. Specifically, you will work on annotation tools for 2D and 3D images, video, text, and audio annotation that combine human input (eg: bounding boxes on objects) and Machine Learning input (eg: automatic object tracking in videos). You will be on a cross-functional team collaborating with members of the Product, Machine Learning, Dev Ops, and Engineering teams.   Your work will consist of implementing new features and architecture, migrating existing features from legacy applications to a modern React-based front-end stack, and fixing bugs / maintaining existing functionality. You’ll mentor less experienced developers and constantly work on improving your own skills and the quality of our codebase. To learn more about what we build, feel free to start here: Appen Platform Overview.       Ideal Candidate You enjoy working on system services and infrastructure and architecting them for change & innovation. You like to work with different technologies and are passionate about learning. You take pride in designing elegant, simple solutions to challenging problems, creating quality software components, and promoting best practices for agile software development. You can work independently, take on complex problems, and enjoy mentoring less experienced developers. You are looking for a team where you can make a difference while also being challenged to improve your own skills. You have strong analytical skills, an unwavering commitment to quality, a collaborative work ethic, and cutting edge coding skills.       Responsibilities: · General feature development for combining human and machine intelligence. · Maintain existing Ruby on Rails microservices. · Migrate legacy systems (primarily RoR views) to React/Redux stack. · Assist with QA and testing strategy. Promote best practices for writing maintainable code. · Design and implement the API orchestration layers for our web clients. · Participate actively in setting standards for/innovating architecture and selecting criteria for tools/tech stack. · Work closely with members of other development teams to ensure seamless integration between frontend and backend services. · Be obsessive about security, quality, and performance.       Qualifications: · 6+ years of experience developing commercial web applications. · 4+ years of experience with Ruby / Ruby on Rails · 3+ years of experience with React/Redux. · 3 d+ years of experience with working with Node.js platform and tools. · Excellent knowledge of JavaScript and CSS. · Proficiency with command line and Chrome Developer Tools. · Experience with Git, Docker, Jira, Confluence. · Collaborative, focused, and impact-oriented mindset toward software development. · Experience or interest in Machine Learning. You will work closely alongside Machine Learning teams and will be using your application / UX expertise to improve the annotation platform’s performance.   #li-remote
ID
2022-5996
City
Remote
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 3:40 PM)
Software Engineer Full Stack Engineer (with ROR)   About Appen The Appen Data Annotation Platform (ADAP) is the essential Human-in-the-Loop Machine Learning platform for data science and machine learning teams. It serves Fortune 500 and fast-growing data-driven organizations across a wide variety of industries, including autonomous vehicles, intelligent personal assistants, medical image labeling, consumer product identification, content categorization, customer support ticket classification, social data insight, CRM data enrichment, product categorization, and search relevance.     About the Role ADAP users range from engineers and data scientists to subject matter experts creating training data for machine learning. You will be working on the most important problems in technology today: how can humans and AI collaborate to solve important and sometimes complicated tasks?   As a member of our Client Workspace team, you will design and build user interfaces that provide the best experience for our users, whether that’s collecting and managing training data for AI models, evaluating the performance of the machine learning models used by that data, or building infrastructure for managing data pipelines. Specifically, you will work on annotation tools for 2D and 3D images, video, text, and audio annotation that combine human input (eg: bounding boxes on objects) and Machine Learning input (eg: automatic object tracking in videos). You will be on a cross-functional team collaborating with members of the Product, Machine Learning, Dev Ops, and Engineering teams.   Your work will consist of implementing new features and architecture, migrating existing features from legacy applications to a modern React-based front-end stack, and fixing bugs / maintaining existing functionality. You’ll mentor less experienced developers and constantly work on improving your own skills and the quality of our codebase. To learn more about what we build, feel free to start here: Appen Platform Overview.       Ideal Candidate You enjoy working on system services and infrastructure and architecting them for change & innovation. You like to work with different technologies and are passionate about learning. You take pride in designing elegant, simple solutions to challenging problems, creating quality software components, and promoting best practices for agile software development. You can work independently, take on complex problems, and enjoy mentoring less experienced developers. You are looking for a team where you can make a difference while also being challenged to improve your own skills. You have strong analytical skills, an unwavering commitment to quality, a collaborative work ethic, and cutting edge coding skills.       Responsibilities: · General feature development for combining human and machine intelligence. · Maintain existing Ruby on Rails microservices. · Migrate legacy systems (primarily RoR views) to React/Redux stack. · Assist with QA and testing strategy. Promote best practices for writing maintainable code. · Design and implement the API orchestration layers for our web clients. · Participate actively in setting standards for/innovating architecture and selecting criteria for tools/tech stack. · Work closely with members of other development teams to ensure seamless integration between frontend and backend services. · Be obsessive about security, quality, and performance.       Qualifications: · 4+ years of experience developing commercial web applications. · 2+ years of experience with Ruby / Ruby on Rails · 2+ years of experience with React/Redux. · 2+ years of experience with working with Node.js platform and tools. · Excellent knowledge of JavaScript and CSS. · Proficiency with command line and Chrome Developer Tools. · Experience with Git, Docker, Jira, Confluence. · Collaborative, focused, and impact-oriented mindset toward software development. · Experience or interest in Machine Learning. You will work closely alongside Machine Learning teams and will be using your application / UX expertise to improve the annotation platform’s performance   #li-remote
ID
2022-5995
City
Remote
Job Locations US-Remote
Posted Date 3 days ago(5/25/2022 5:27 PM)
Software Engineer Full Stack Engineer (with ROR)   About Appen The Appen Data Annotation Platform (ADAP) is the essential Human-in-the-Loop Machine Learning platform for data science and machine learning teams. It serves Fortune 500 and fast-growing data-driven organizations across a wide variety of industries, including autonomous vehicles, intelligent personal assistants, medical image labeling, consumer product identification, content categorization, customer support ticket classification, social data insight, CRM data enrichment, product categorization, and search relevance.     About the Role ADAP users range from engineers and data scientists to subject matter experts creating training data for machine learning. You will be working on the most important problems in technology today: how can humans and AI collaborate to solve important and sometimes complicated tasks?   As a member of our Client Workspace team, you will design and build user interfaces that provide the best experience for our users, whether that’s collecting and managing training data for AI models, evaluating the performance of the machine learning models used by that data, or building infrastructure for managing data pipelines. Specifically, you will work on annotation tools for 2D and 3D images, video, text, and audio annotation that combine human input (eg: bounding boxes on objects) and Machine Learning input (eg: automatic object tracking in videos). You will be on a cross-functional team collaborating with members of the Product, Machine Learning, Dev Ops, and Engineering teams.   Your work will consist of implementing new features and architecture, migrating existing features from legacy applications to a modern React-based front-end stack, and fixing bugs / maintaining existing functionality. You’ll mentor less experienced developers and constantly work on improving your own skills and the quality of our codebase. To learn more about what we build, feel free to start here: Appen Platform Overview.       Ideal Candidate You enjoy working on system services and infrastructure and architecting them for change & innovation. You like to work with different technologies and are passionate about learning. You take pride in designing elegant, simple solutions to challenging problems, creating quality software components, and promoting best practices for agile software development. You can work independently, take on complex problems, and enjoy mentoring less experienced developers. You are looking for a team where you can make a difference while also being challenged to improve your own skills. You have strong analytical skills, an unwavering commitment to quality, a collaborative work ethic, and cutting edge coding skills.       Responsibilities: · General feature development for combining human and machine intelligence. · Maintain existing Ruby on Rails microservices. · Migrate legacy systems (primarily RoR views) to React/Redux stack. · Assist with QA and testing strategy. Promote best practices for writing maintainable code. · Design and implement the API orchestration layers for our web clients. · Participate actively in setting standards for/innovating architecture and selecting criteria for tools/tech stack. · Work closely with members of other development teams to ensure seamless integration between frontend and backend services. · Be obsessive about security, quality, and performance.       Qualifications: · 4+ years of experience developing commercial web applications. · 2+ years of experience with Ruby / Ruby on Rails · 2+ years of experience with React/Redux. · 2+ years of experience with working with Node.js platform and tools. · Excellent knowledge of JavaScript and CSS. · Proficiency with command line and Chrome Developer Tools. · Experience with Git, Docker, Jira, Confluence. · Collaborative, focused, and impact-oriented mindset toward software development. · Experience or interest in Machine Learning. You will work closely alongside Machine Learning teams and will be using your application / UX expertise to improve the annotation platform’s performance   #li-remote
ID
2022-5993
City
Remote
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 3:39 PM)
SENIOR DATA ENGINEER     Appen’s mission is enable customers to build better AI by creating large volumes of high quality, unbiased training data faster. To accelerate Customer needs and product growth, Appen is building modern data lake and data warehouse. Data Engineers develop modern data architecture and tools to provide end to end data solutions and meet key business objectives.   The data engineer will be an integral member of the Data Engineering team.         Responsibilities:   - Design, build data models to support structured and unstructured data - Design, build and deploy scalable high-volume data pipelines to move data across systems - Lead architecture and implementation of batch and real-time data pipelines with instrumentation - Design, build data transformations, metrics and KPI with data governance and data privacy policies - Build centralized data lake, data warehouse and visualizations that support multiple use cases across different products for engineering and enterprise - Work with Product team to deliver features on time - Build data subject matter expertise and own data quality - Design and develop software and data solutions that help product, engineering and business teams make data-driven decisions - Owning existing processes running in production, problem solving and optimization - Partner with data science team to provide quality data for model development and productionizing machine learning models - Partner with analytics team to build datasets that support visualizations - Conduct design and code reviews to deliver production quality code       Qualifications:   - 4+ years of experience in data warehouse space - 4+ years of experience in custom ETL/ELT design, patterns for efficient data integration, change data capture, implementation, and maintenance - 4+ years of experience in query writing(SQL & NoSQL), schema design, normalized data model and dimensional model - 2+ years of experience in Python , Spark, API, Git, CI/CD, and AWS Cloud - 2+ years of experience in any MPP databases (AWS Redshift, Snowflake, etc) and RDBMS (PostgreSQL, mySQL) - Experience processing variety of data sources : Structured, Unstructured, Semi-Structed, SQL, PubSub, API and Event based in cloud based infrastructure and data services - Experience in Airflow, S3, DBT - Excellent communication and collaboration skills - Strong coding skills in Python - A passion for building flexible data sets that enable current and future use cases - Analyzing large volumes of data to provide data driven insights, gaps - Experience using development environments such as Docker, Kubernetes.     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.       #li-remote
ID
2022-5991
City
Remote
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary Appen’s Team Manager (TM) is responsible for monitoring and driving key performance metrics for a group of QA Associates, Associate Project Managers and Project Managers. The Team Manager works collaboratively with Appen Management to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Responsible for meeting and maintaining quality and productivity targets set by the business or the project - Oversees the team’s performance, attendance, and work attitude - Provides daily/weekly/monthly/quarterly/yearly and adhoc reports which may include: - Productivity - Quality - Task progress - Ensures that deadlines are met on tasks that are time sensitive - Creates training manuals with project managers - Leads and facilitates project specific training initiatives as needed - Leads a continuous improvement culture within the operations/project - Provides overall leadership in employee morale and motivation on the Operations floor - Acts as mentor to associates and specialists - Creates scorecard with project manager, quality team to ensure SLA’s and KPI’s are met - Implements changes to process and measures as dictated by the project - Adhoc tasks as assigned Accountability:   - Performs a monthly review of associates and specialists performance - Review of actual results vs client SLAs - Review of project’s quality outputs (error trends, repeat offenders) - Productivity and utilization of Annotators and Supervisors - Provides daily attendance and headcount report - Ensures accurate records of production hours worked on Appen Timesheets for purposes of payroll and client headcount report - Provides leadership through decisions needed to ensure proper daily staffing - Mitigation of Employee relations issues within the operations team - Disciplinary actions - Issues pertaining to morale and motivation - Works with the Program Manager and Project Managers on the creation of training requirements - Conducts training and onboard new hires to the project - Lead employee engagement initiatives and ensure proper return on investment through output - Attend to corporate requirements for the project / operations - Work with local support teams to ensure compliance to site or local requirements - Where necessary, complete additional tasks as assigned.    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills with ability to present information clearly and concisely in writing or verbally. - Must also be an attentive and careful listener and respond appropriately to others. - Bi-lingual in a second language is a bonus - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - List out years of experience required - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 1-2 years of Team Lead experience in a metric-driven setting working in a production, operation, or call center environment - Project Management, Data Analytics/Management and/or Process Improvement is an advantage   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines   If this resonates with you, or if you feel like you would excel in the role, apply now! #LI-onsite   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-5987
City
Cavite
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary The Reporting/Business Analyst is responsible for report creation, data collection & analysis, and providing general support to the Directors and project management teams within the account. This is a collaborative position which requires creativity, innovation, efficiency, and strong communication and organization skills.   Responsibilities - Design and build effective and efficient reporting solutions, primarily in Excel and Power BI, that fulfill business operational reporting requirements and highlight key KPIs/SLAs for the business. - Conduct data analyses, spot data trends, perform gap analyses, and generate reports. - Help define and build visual representations (charts) that provide intuitive indication of operational performance over time and identify opportunities to improve performance or recognize success. - Address report/information requests, clearly communicating commitments, issues, completion dates and status with requestors and with management. - Collaborate with project teams both to collect data and to review current processes in order to propose efficiencies. - Participate in the development and maintenance of data warehouse, subsequent reporting enhancements, including the creation of new reporting templates and analytical reports. - Continually research and test the most current tools applicable to improve existing reporting processes and its possible uses for data management and reporting. - Support the account with ad-hoc projects, as assigned.    Required Knowledge, Skills and Abilities - Demonstrated high level of proficiency in Power BI reporting and dashboard creation. - Demonstrated high level of proficiency in MS office (advanced Excel macro-based applications, leading to creating & managing performance dashboards). - Working knowledge/experience on SQL and Tableau is a plus. - Strong analytical and problem-solving skills and exceptional attention to detail. - Good comprehension of technology and data management tools used in the process of collecting, storing, retrieving, and analyzing data. - Ability to work and thrive in a collaborative team environment. - Excellent communication skills, both in writing and verbally, including: - the ability to clearly and concisely present complex quantitative analysis with actionable insights to a wide audience, including clients, managers, and senior leaders; - and effectively using active listening skills. - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Flexible, independent, and organized with strong time management skills and ability to work on multiple projects under tight deadlines. - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change.    Qualifications and Experience - Graduate of Business Administration, Management Information Systems, Accounting, Mathematics, Statistics, Industrial Engineering, Computer programming-related studies or any other related courses. - 2-3 years’ experience in reports management and data analysis, with proven ability to deliver high quality & accurate reports within demanding timescales.   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines   If this resonates with you, or if you feel like you would excel in the role, apply now! #LI-onsite   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-5983
City
Cavite
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 4:58 PM)
PROJECT MANAGER   Position Summary Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.     Responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned   Qualifications and Experience: - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2022-5974
City
Remote
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 3:39 PM)
Senior Devops Engineer   About Us Artificial Intelligence (AI) is transforming the world in almost every industry. Everyone knows only high-quality annotated training data can produce the most accurate machine learning solutions. However, creating training data with high-quality in a scalable way is very challenging and very few companies can do it. Even less can do it well, which is why businesses across all industries trust Figure Eight. In March 2019, Figure Eight was acquired by Appen. Together, Appen and Figure Eight combine the best of human and machine intelligence to provide high-quality annotated training data that powers the world’s most innovative machine learning (ML) and business solutions. The Figure Eight platform enables ML and data-driven business solutions to scale across a diverse set of industries including retail, automotive, finance, manufacturing, agriculture, life sciences, robotics, and more. The Figure Eight platform transforms audio, video, text, and images into high-quality annotated data to support a variety of use cases ranging from computer vision and search relevance to data categorization and natural language processing (NLP). Learn more at www.appen.com.   Responsibilities: - Work closely with Application Developers and contribute to architectural discussions. - Work closely with Machine Learning Scientists process automation specifically related to their work - Work with and support internal users in Sales, Sales Engineering, Customer Success, Marketing and Accounting on optimizations, break-fix and planning for the applications they use in support of our customers and contributors - Support of production infrastructure and services, including our - AWS Infrastructure such as EC2, ECS, S3, IAM, Route53, Elasticache, Load Balancers, CloudWatch etc. - IaC tools: Terraform, Cloudformation - Rails, Python and Java Applications - Docker and Kubernetes - PostgreSQL, Redis databases. Datawarehouse in Redshift with supporting ETL processes - Programming skills in Shell, Python - Provide leadership to the team in mastering technologies, identifying and implementing worthwhile new technologies and improving our process. - Continuous delivery (CI/CD) using Jenkins, Groovy Script, Docker, Chef/Ansible, AWS ECS, Kubernetes. - Site reliability and availability, including end-to-end performance, service monitoring, alerting, capacity sizing and planning. - 24/7 on-call rotation for production support, troubleshooting production and development issues. After-hour emergencies are rare, and you will help us make them even rarer! - Business continuity planning and testing.   Skills and Experience: - At least 5 years of DevOps and system administration experience, preferably in mid or late startups. - At least 3 years in managing AWS or GCP cloud infrastructure. - Experience in configuring and supporting SaaS environments, provisioning resources, monitoring utilization and making adjustments in accordance with SOPs - Expertise in Docker. Kubernetes would be an added advantage. - Experience monitoring/APM tools such as New Relic, CloudWatch and Rollbar. - Linux administration (Ubuntu, Amazon Linux, Centos) and scripting (e.g. shell script, Python). - Human skills, e.g. team player, clear and concise communication, problem solver, sense of humor.   Good to have: - Expertise in database scalability and availability, preferably with PostgreSQL and Redis. - Building hybrid cloud. - Experience in building IaC. - Data protection and secret handling technology such as Vault, AWS Secrets Manager. - Logging, Performance Monitoring (e.g. New Relic, DataDog, EFK/ELK) - Managing micro-services and real-time event processing is a big plus.       About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     #li-remote
ID
2022-5969
City
Remote
Job Locations US-Remote | AU-Chatswood
Posted Date 1 week ago(5/19/2022 4:56 PM)
LINGUISTIC PROJECT MANAGER  (Language Technology Projects)   About the Role: To meet our current and future work commitments we are inviting applications from individuals with interest in language, technology and project management. The role involves managing concurrent projects, applying your linguistic & project management skills. The successful candidate will join a friendly project focused team supporting clients in North America.   You will lead teams towards customer project delivery while simultaneously handling key stakeholder relationships. You will need to be a highly motivated, ‘results driven’ individual, with superior organizational skills. You will be a natural leader, with excellent communication skills, that enable you to build relationships, manage client relationships and motivate project team members.   Position Summary:   The Project Manager at Appen will manage a portfolio of small to medium-sized linguistic projects for established clients. He/She will rely on their linguistic skills to lead project teams of linguists/specialists, while bringing in their project management and customer focus to effectively manage project scope, and to meet or exceed project targets while delivering high quality.   Key Responsibilities: - Autonomously plan and manage project teams to quality, scope, time, and budget; ensure effective project execution and delivery - Build strong client relationships through customer service and regular reporting - Report and manage project financial activities - Report project status, manage risk and issues and undertake recovery action as necessary to ensure project success - Ensure close and regular communication with all internal project stakeholders - Share knowledge and take initiative to improve processes - Provide operational input to the Sales team to support business growth opportunities   Required Knowledge, Skills, and Abilities: - Degree in linguistics, computational linguistics, language studies, a related field, or equivalent experience - 2-5 years project management experience preferably in a language, linguistics, or software-related field, in a client-facing role - Solid understanding of linguistic concepts and terminology - Familiarity with a broad range of Natural Language Processing Technologies and their application to the company's business areas - Strong technical and data management skills - Excellent communication skills - Demonstrated ability to work effectively in an environment characterized by frequent change, and a fast, deadline-driven culture  Desired Skills: - Native or near-native proficiency in at least one language other than English - Familiarity with a range of Natural Language Processing technologies - Experience with regular expressions, scripting, or programming skills    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     #li-remote
ID
2022-5945
City
Remote
Job Locations US-Remote | US-CA-San Francisco
Posted Date 1 week ago(5/19/2022 3:25 PM)
Position Summary:   Appen Engineering applications in workforce management (WFM) and AI data annotation support millions of users worldwide.  These stacks are developed utilizing best practices in modern software development, and many programming languages including Java, Python and Ruby. Infrastructure is deployed with AWS Managed Services (RDS,S3,ECS,EC2,Lambda,etc), Docker, Kafka and K8n.  As additional integrations occur, efficiencies can be gained by not having individual teams develop the same capabilities.   As a member of our Platform Shared Services team, you will help to promote, solution, develop and maintain a set of core technologies used across the application stacks.  Currently supported services include Appen Identity Service (SSO), Data Privacy DSAR (eg. GDPR) and Cloud Storage   Responsibilities: Design and Implement Solutions: - For new Platform Shared Services team opportunities, new solutions will be required - Utilizing the team depth and experience, tasks will include: - Review and help to improve Project Requirement Documents (PRD’s) - Design efficient, useable (integrate-able), and maintainable solutions - Document API’s and How To’s - Work with application teams on integrating - Bugfix core solution issues Support Existing Solutions: - Tasks will include: - New feature development - Bug fixing - Documentation enhancements - Onboarding new application integrations - Production operational support - Cost optimization Required Knowledge, Skills and Abilities: - Backend Software Engineer in an engineering organization developing cloud-based applications. - Programming Languages: Must be an expert in at least one of Java, Ruby or Python and be comfortable making changes to existing code in any of the above. Backend engineers - Databases: Full abilities to work with databases including PSQL, PgAdmin, MySQL, MySQL Workbench, SQL, schema mods, indexing, etc. - Ancillary application technologies: Development and use of Restful API’s. An understanding of Kafka / Eventing. Queing, caching, storage, NFS/EFS, etc. Qualifications and Experience: - 5+ years of experience - Full Stack and work across/integrating multiple applications a plus - Scrum / Agile / Jira / Git, Github / Slack / Jira - Cloud Infrastructure experience including IaC / DevSecOps ideally with AWS - SSO Provisioning / Deprovisioning: Experience implementing application authentication and single sign-on a plus    About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li=remote  
ID
2022-5937
City
Remote
Job Locations US-Remote | US-CA-San Francisco
Posted Date 1 week ago(5/19/2022 3:25 PM)
Position Summary:   Appen Engineering applications in workforce management (WFM) and AI data annotation support millions of users worldwide.  These stacks are developed utilizing best practices in modern software development, and many programming languages including Java, Python and Ruby. Infrastructure is deployed with AWS Managed Services (RDS,S3,ECS,EC2,Lambda,etc), Docker, Kafka and K8n.  As additional integrations occur, efficiencies can be gained by not having individual teams develop the same capabilities.   As a member of our Platform Shared Services team, you will help to promote, solution, develop and maintain a set of core technologies used across the application stacks.  Currently supported services include Appen Identity Service (SSO), Data Privacy DSAR (eg. GDPR) and Cloud Storage   Responsibilities: Design and Implement Solutions: - For new Platform Shared Services team opportunities, new solutions will be required - Utilizing the team depth and experience, tasks will include: - Review and help to improve Project Requirement Documents (PRD’s) - Design efficient, useable (integrate-able), and maintainable solutions - Document API’s and How To’s - Work with application teams on integrating - Bugfix core solution issues Support Existing Solutions: - Tasks will include: - New feature development - Bug fixing - Documentation enhancements - Onboarding new application integrations - Production operational support - Cost optimization Required Knowledge, Skills and Abilities: - Backend Software Engineer in an engineering organization developing cloud-based applications. - Programming Languages: Must be an expert in at least one of Java, Ruby or Python and be comfortable making changes to existing code in any of the above. Backend engineers - Databases: Full abilities to work with databases including PSQL, PgAdmin, MySQL, MySQL Workbench, SQL, schema mods, indexing, etc. - Ancillary application technologies: Development and use of Restful API’s. An understanding of Kafka / Eventing. Queing, caching, storage, NFS/EFS, etc. Qualifications and Experience: - 3+ years of experience - Full Stack and work across/integrating multiple applications a plus - Scrum / Agile / Jira / Git, Github / Slack / Jira - Cloud Infrastructure experience including IaC / DevSecOps ideally with AWS - SSO Provisioning / Deprovisioning: Experience implementing application authentication and single sign-on a plus    About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li=remote  
ID
2022-5936
City
Remote
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 12:59 PM)
About Appen: Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally   Position Overview Engineering Security is the part of Appen Engineering team that is responsible for ensuring that our customers’ and our own data is safe from software and infrastructure perspective. We’re looking for an experienced and self-driven engineer and leader to help us maintain, support, and develop mature Engineering processes that comply with best practices in data and infrastructure security.   Responsibilities - Develop and maintain a holistic and detailed understanding of Appen’s various software and infrastructure stacks. - Inspect homegrown software solutions for self-generated vulnerabilities. - Use automated tools to discover third-party component vulnerabilities (CVEs etc.) and infrastructure vulnerabilities. - Continuously prioritize, scope, groom vulnerability mitigation tasks. - Mitigate independently or collaborate with Engineering and other teams in mitigating security issues. - Help Engineering and other teams develop best practices that prevent introduction of security issues. - Develop monitoring solutions for security issues. - Own and drive projects to completion. - Participate and lead in emergency situations, such as security incidents. - Answer external and internal security and privacy related questions / inquiries in a timely and well-informed manner. - Collaborate in externally driven audits, pen tests, certification exercises.   Required knowledge, skills, & abilities - Significant experience in software and cloud infrastructure security. - Experience and understanding of key cloud infrastructure offerings by AWS (IAM, EC2, EKS, ECS, S3, etc.). - Ideally, a familiarity with Infrastructure-as-Code solutions (Terraform, CloudFormation). - Software development and debugging skills in at least two languages (ideally Ruby / Java / Python) and frameworks. - Understanding of the key protocols that drive the Internet (DNS, HTTPS, TCP/IP etc.). - Understanding of commonly used software infrastructure components (databases, messaging / queueing solutions, etc.), SQL a must. - Experience with complex systems (preferably microservices architectures). - Good grasp on key concepts in access control (authentication, authorization, least privilege). - Proactive communication / interpersonal skills. - Creative problem solving. - Perseverance in the face of complexity, competing demands, large amounts of work. - Ability to drive a project to conclusion.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote  
ID
2022-5932
City
Remote
Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas
Posted Date 1 week ago(5/19/2022 4:52 PM)
BUSINESS ANALYSTPosition Summary Appen’s Business Analyst is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The Analyst works collaboratively with an Appen project team and program manager to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Deliver required performance metrics and KPI at or exceeding expectations - Provide regular project status reporting and in-depth analysis when required - Perform requirements analysis for the reporting, monitoring and forecasting of key analytical areas. - Work closely with management, data analysts/scientists and other project managers to develop indicators to guide program advancement. - Stay up-to-date on the latest process and IT advancements to automate and modernize systems. - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Communicate, with all stakeholders, in a timely, clear and concise manner - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned   Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of data analysis experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2022-5929
City
Remote
Job Locations US-Remote
Posted Date 3 days ago(5/25/2022 5:04 PM)
Senior Customer Success Manager       Appen is looking for a Sr Customer Success Manager (CSM) who has a track record for excellence, is eager to  learn how AI works in the real world and wakes up in the morning thinking about how they can best deliver value to  their customers. You are someone who loves working in a team environment, building customer relationships. In an  avid learned and can successfully manage their daily task around the entire customer journey post sales, while  remaining committed to successful outcomes for your dedicated book of business.   As a Sr CSM, you will be a trusted guide for customers adopting and leveraging the Appen platform, manage a book  of highly innovation Fortune 500 customers while ensuring they achieve the highest quality of labeled data sets for  their AL and Machine Learning initiatives. You will become an Appen platform expert so you can speak intelligently on  the best practices and recommendations that teach customers the importance of task design principles, creating  robust instructions to achieve high data quality and be the ‘quarterback’ when working complex engagements and  projects with the Appen platform for your clients.   This role has high growth opportunity. You will help align our client’s desired goals and outcomes by driving our  account-based management and strong platform adoption approach. You will be responsible for all managing the full  customer lifecycle, building customer success strategies for adoption, renewals and expansions and partner with sales  to execute on all customer needs. You will also help contributor to the development and launch of ongoing  management to our customer success methodology, playbooks, onboarding, and Customer Success training  management. This role reports to the Director of Global Customer Success and will have critical influence over our  engagement models and overall customer experience.        Responsibilities - Build strong relationships with customers to ensure they remain happy and successful Appen customers - Proactively coach and educate customers to improve adoption of the Appen platform - Manage our most strategic and top customers on their post-sales customer journey including kickoff, onboarding, adoption and advocacy while supporting the sales team in renewal and expansion conversations - Ability to prioritize multiple and very different tasks on a daily basis. Customers may have very different use cases and specific needs, being able to stay organized and accomplishing their goals is critical to our company’s success. Some examples include: - An advanced customer wanting to leverage deep platform functionality today - Onboarding a new customer tomorrow - Managing support escalations and partnering with sales on an expansion opportunity the next day - Analyze and resolve product adoption issues, escalate customer concerns and bugs appropriately while working with the correct internal groups - Drive, manage and assist the renewal management process including all administrative aspects of the transaction - Partner with sales to identify expansion opportunities - Participate in the execution of named departmental strategic initiatives and projects - Create highly analytical adoption plans to help increase data utilization and improve customer satisfaction - Be a voice of Success in working with Marketing team to deliver retention and expansion enablement materials       Skills & Experience - Have 5-7 years in a customer facing role (eg: Customer Success Manager, Sales, Acct Management) preferably at a SaaS B2B company with a focus on top technology companies and enterprises - Demonstrated passion for working with customers, helping them execute on implementation, success or expansion plans through excellent analytical, problem-solving, project management and technical skills - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL - Are comfortable in an environment with multiple needs because you’re able to effectively prioritize and orient towards outcomes first - Are driven by executing strategy and enablement while having a high self- awareness to balance ideation, execution and iteration - Have competence with Microsoft Suite & Teams - Exemplify Appen’s core values of grit, humility, performance and honesty - Willingness to travel to customer onsites (as needed)       About Appen   Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2022-5918
City
Remote