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Job Locations UY-Montevideo
Posted Date 2 weeks ago(11/14/2022 7:14 AM)
Senior Software Engineer (DevOps)      Responsibilities:  - Work closely with Application Developers and contribute to architectural discussions - Work closely with Machine Learning Scientists process automation specifically related to their work - Work with and support internal users in Sales, Sales Engineering, Customer Success, Marketing and Accounting on optimizations, break-fix and planning for the applications they use in support of our customers and contributors - Support of production infrastructure and services, including our - AWS Infrastructure such as EC2, ECS, S3, IAM, Route53, ElastiCache, ELB, CloudWatch etc. - IaC tools: Terraform, CloudFormation - Rails, Python and Java Applications - Docker and Kubernetes - PostgreSQL and Redis databases - Datawarehouse in Redshift with supporting ETL processes - Programming skills in Shell, Python - Provide leadership to the team in mastering technologies, identifying and implementing worthwhile new technologies and improving our process - Continuous delivery (CI/CD) using Jenkins, Groovy Script, Docker, Chef/Ansible, AWS ECS, Kubernetes - Site reliability and availability, including end-to-end performance, service monitoring, alerting, capacity sizing and planning - 24/7 on-call rotation for production support, troubleshooting production and development issues. After-hour emergencies are rare, and you will help us make them even rarer! - Business continuity planning and testing Skills and Experience:  - At least 1-2 years of DevOps and system administration experience, preferably in mid or late startups - Min 1 year in managing AWS or GCP cloud infrastructure - Experience in configuring and supporting SaaS environments, provisioning resources, monitoring utilization and making adjustments in accordance with SOPs - Expertise in Docker; Kubernetes would be an added advantage - Experience monitoring/APM tools such as New Relic, CloudWatch and Rollbar - Linux administration (Ubuntu, Amazon Linux, Centos) and scripting (e.g. shell script, Python) - Human skills (e.g. team player, clear and concise communication, problem solver, sense of humor) Good to have:  - Expertise in database scalability and availability, preferably with PostgreSQL and Redis - Building hybrid cloud - Experience in building IaC - Data protection and secret handling technology such as Vault or AWS Secrets Manager - Logging, Performance Monitoring (e.g. New Relic, DataDog, EFK/ELK)  - Managing micro-services and real-time event processing is a big plus. About Appen   Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.    #LI-Hybrid
ID
2022-6499
City
Montevideo
Job Locations IN-KA-Bangalore
Posted Date 2 weeks ago(11/14/2022 7:12 AM)
Sr QA Engineer       About the Role   We are looking for a white box performance QA Engineer who has strong hands-on experience in extending and optimizing existing frameworks for stress & performance, service/integration testing on a complex Web Application. You will be working with the backend development engineering team and DevOps team to develop code and provide insight into the performance, scalability customer usage and failure analysis, generate test data, and simulations. You will be navigating the codebase/API, identifying weak spots and constantly designing better and creative ways to break software and identify potential problems. Some organizations refer to this as a Software Development Engineer in Test (SDET) or QA Automation Engineer.   Primary Responsibilities - Work closely with DevOps team to support multiple test environments - Work closely with architects, developers and QA Engineers to design, build, extend and execute Performance tests - Generate and analyze test results to improve scalability of the product - Understand the flow of code and how it interacts with different components - Reproduce, debug and find root cause of existing performance product issues - Identify weak spots and potential problems - Constantly design better and creative ways to break software - Continuously improve the existing automation, speed, quality, and automate repeated tasks - Work with QA team and other engineers to create testing tools and debug automation failures Skills & Experience - 3-5 years of hands-on experience in designing and building various API testing frameworks and/or End-to-End automation frameworks using Python - Expertise using tools to build and optimize frameworks, such as Lucas, Grafana and PyTest - 1-2 years of experience with AWS, Jenkins, Docker, Kubernetes, SDLC, CICD pipeline - 1-2 years of experience with relational database technologies such as PostgreSQL - 2-3 years of experience working with service-oriented architectures - 1-2 years of experience working with Kafka - Knowledge of test methodologies and working experience writing excellent test plans and test reports - Proactive, have passion in testing, love challenges, quick learner, detail oriented, analytical, problem solver with “get the work done” attitude - Minimum BS degree in Computer Science or a related technical field   About Appen    Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.    #LI-Hybrid
ID
2022-6498
City
Bangalore
Job Locations PH-Manila
Posted Date 2 weeks ago(11/14/2022 7:12 AM)
Sr QA Engineer       About the Role   We are looking for a white box performance QA Engineer who has strong hands-on experience in extending and optimizing existing frameworks for stress & performance, service/integration testing on a complex Web Application. You will be working with the backend development engineering team and DevOps team to develop code and provide insight into the performance, scalability customer usage and failure analysis, generate test data, and simulations. You will be navigating the codebase/API, identifying weak spots and constantly designing better and creative ways to break software and identify potential problems. Some organizations refer to this as a Software Development Engineer in Test (SDET) or QA Automation Engineer.   Primary Responsibilities - Work closely with DevOps team to support multiple test environments - Work closely with architects, developers and QA Engineers to design, build, extend and execute Performance tests - Generate and analyze test results to improve scalability of the product - Understand the flow of code and how it interacts with different components - Reproduce, debug and find root cause of existing performance product issues - Identify weak spots and potential problems - Constantly design better and creative ways to break software - Continuously improve the existing automation, speed, quality, and automate repeated tasks - Work with QA team and other engineers to create testing tools and debug automation failures Skills & Experience - 3-5 years of hands-on experience in designing and building various API testing frameworks and/or End-to-End automation frameworks using Python - Expertise using tools to build and optimize frameworks, such as Lucas, Grafana and PyTest - 1-2 years of experience with AWS, Jenkins, Docker, Kubernetes, SDLC, CICD pipeline - 1-2 years of experience with relational database technologies such as PostgreSQL - 2-3 years of experience working with service-oriented architectures - 1-2 years of experience working with Kafka - Knowledge of test methodologies and working experience writing excellent test plans and test reports - Proactive, have passion in testing, love challenges, quick learner, detail oriented, analytical, problem solver with “get the work done” attitude - Minimum BS degree in Computer Science or a related technical field   About Appen    Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.    #LI-Hybrid
ID
2022-6497
City
Manila
Job Locations MX-MEX-Mexico City
Posted Date 2 weeks ago(11/14/2022 7:11 AM)
Sr QA Engineer       About the Role   We are looking for a white box performance QA Engineer who has strong hands-on experience in extending and optimizing existing frameworks for stress & performance, service/integration testing on a complex Web Application. You will be working with the backend development engineering team and DevOps team to develop code and provide insight into the performance, scalability customer usage and failure analysis, generate test data, and simulations. You will be navigating the codebase/API, identifying weak spots and constantly designing better and creative ways to break software and identify potential problems. Some organizations refer to this as a Software Development Engineer in Test (SDET) or QA Automation Engineer.   Primary Responsibilities - Work closely with DevOps team to support multiple test environments - Work closely with architects, developers and QA Engineers to design, build, extend and execute Performance tests - Generate and analyze test results to improve scalability of the product - Understand the flow of code and how it interacts with different components - Reproduce, debug and find root cause of existing performance product issues - Identify weak spots and potential problems - Constantly design better and creative ways to break software - Continuously improve the existing automation, speed, quality, and automate repeated tasks - Work with QA team and other engineers to create testing tools and debug automation failures Skills & Experience - 3-5 years of hands-on experience in designing and building various API testing frameworks and/or End-to-End automation frameworks using Python - Expertise using tools to build and optimize frameworks, such as Lucas, Grafana and PyTest - 1-2 years of experience with AWS, Jenkins, Docker, Kubernetes, SDLC, CICD pipeline - 1-2 years of experience with relational database technologies such as PostgreSQL - 2-3 years of experience working with service-oriented architectures - 1-2 years of experience working with Kafka - Knowledge of test methodologies and working experience writing excellent test plans and test reports - Proactive, have passion in testing, love challenges, quick learner, detail oriented, analytical, problem solver with “get the work done” attitude - Minimum BS degree in Computer Science or a related technical field   About Appen    Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.    #LI-Hybrid
ID
2022-6496
City
Mexico City
Job Locations UY-Montevideo
Posted Date 2 weeks ago(11/14/2022 7:11 AM)
Sr QA Engineer       About the Role   We are looking for a white box performance QA Engineer who has strong hands-on experience in extending and optimizing existing frameworks for stress & performance, service/integration testing on a complex Web Application. You will be working with the backend development engineering team and DevOps team to develop code and provide insight into the performance, scalability customer usage and failure analysis, generate test data, and simulations. You will be navigating the codebase/API, identifying weak spots and constantly designing better and creative ways to break software and identify potential problems. Some organizations refer to this as a Software Development Engineer in Test (SDET) or QA Automation Engineer.   Primary Responsibilities - Work closely with DevOps team to support multiple test environments - Work closely with architects, developers and QA Engineers to design, build, extend and execute Performance tests - Generate and analyze test results to improve scalability of the product - Understand the flow of code and how it interacts with different components - Reproduce, debug and find root cause of existing performance product issues - Identify weak spots and potential problems - Constantly design better and creative ways to break software - Continuously improve the existing automation, speed, quality, and automate repeated tasks - Work with QA team and other engineers to create testing tools and debug automation failures Skills & Experience - 3-5 years of hands-on experience in designing and building various API testing frameworks and/or End-to-End automation frameworks using Python - Expertise using tools to build and optimize frameworks, such as Lucas, Grafana and PyTest - 1-2 years of experience with AWS, Jenkins, Docker, Kubernetes, SDLC, CICD pipeline - 1-2 years of experience with relational database technologies such as PostgreSQL - 2-3 years of experience working with service-oriented architectures - 1-2 years of experience working with Kafka - Knowledge of test methodologies and working experience writing excellent test plans and test reports - Proactive, have passion in testing, love challenges, quick learner, detail oriented, analytical, problem solver with “get the work done” attitude - Minimum BS degree in Computer Science or a related technical field   About Appen    Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.    #LI-Hybrid
ID
2022-6495
City
Montevideo
Job Locations PH-Cavite
Posted Date 3 weeks ago(11/11/2022 11:44 AM)
Training Platform Administrator (REMOTE) Location: Cavite, Philippines      Position Summary If you have an aptitude for software systems, experience with administration permissions, and love variety and challenge in a supportive environment – this is a great opportunity for you.   The Training Platform Administrator is a full time key support role to the corporate Learning, Development, and Inclusion team. The role is internal customer facing for the full global organization, and performs software platform administration tasks for Criteria assessments, Appen U and 15Five. These are high impact capabilities in the People/HR organization touching every employee at Appen. Many aspects of the role will be repetitive and predictable. Over time the scope may grow to include administration of 360-degree feedback assessments.  The LDI team is a highly supportive and collaborative team, and there are opportunities to learn and grow.     Responsibilities - Become the internal expert on the Criteria platform which supports personal and leadership development. - Assign and send assessment links, create team reports for managers, and other tasks related to the overall administration of the Criteria assessment platform. Assessments include Personality/Workstyle, Emotify (emotional intelligence), and future Illustrait (competency-based) assessments.  - Become the internal expert on the 15Five platform administration, providing user support as needed. - Provide basic support for coverage when needed for AppenU platform (360Learning). - Create or update training links in Salesforce. - Troubleshoot and work with vendors when needed.       Required Knowledge, Skills, and Abilities - Ability to learn platforms quickly with proper onboarding by vendors - Strong customer focus, delighting in meeting and exceeding expectations. - Strong communication skills, including customer support with unique responses vs. scripts - Curiosity to learn and find answers to new questions and figure out the root cause of a user’s challenge - Ability to raise issues and provide recommendations with risks/trade-offs - Ability to monitor information and identify trends (as experience grows) - Ability to collaboratively define processes and process improvements - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills - Motivated self-starter who can establish a course of action for self-initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data in an environment of constant change   Qualifications and Experience - 2+ years' expereince in one of the following - Technical Support, Project Manager or Operations - Prior customer support experience required - Passion and initiative to troubleshoot and problem solve - Documentation of platform procedures when needed - Ability to flex scheduled hours when needed to engage with team members in the US.   Preferred but not necessary - Prior platform administration experience - Prior administration permission with a company software platform - Experience/knowledge of Workday and/or Salesforce - Experience communicating with software vendors a plus    About Appen   Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.    At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value of teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   Growth Strategy   High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.   Appen’s Growth Strategy is Built on Four Pillars - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management   #LI-Remote
ID
2022-6494
City
Cavite
Job Locations PH-Cavite
Posted Date 3 weeks ago(11/10/2022 10:26 PM)
ETL ENGINEER Location:  Remote PH     Position Summary You will work very close with project managers to make sure projects can be delivered in time with technical support. You will also work very close with product engineers to generalize project support requirements and build them into product. You will learn how high quality AI training data is baked.   Responsibilities - You will write Python/Shell scripts to do text/image/audio/video data cleaning, data processing and reporting. - You will interact with different data storage solution(like AWS S3) for large volume of data transformation.    Required Knowledge, Skills and Abilities - Bachelor or Master's degree majoring in Computer Science, Software OR related job experience - 3+ years experiencing in CS or related background - Proficient in Python - Knowledge about python libs like multiprocessing, subprocess, csv, json, requests or similar REST API lib are needed - Quick learner and enthusiasm to new things - Responsive and result-driven - Great English oral communication   Desired Qualifications and Experience - Familiar with Pandas / Shell / PostgreSQL is a big plus - Experience in international company is an advantage       If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Remote
ID
2022-6493
City
Cavite
Job Locations PH-Cavite
Posted Date 7 days ago(11/22/2022 9:20 PM)
  Position Summary Appen’s Recruitment Associate will be responsible for the daily recruiting operations to meet the hiring demands of our clients. Recruitment Associate responsibilities include close coordination with the team lead, conducting market research, identifying candidates, screening, coordinating recruitment activities & support fair hiring practices.   Responsibilities - Involve in recruiting candidates - Closely collaborate with sourcing team to build effective and strategic advertisements and communications for a better crowd engagement - Provide real-time endorsement tracking and candidate monitoring - Communicate with the Hiring team on the status of their requirements - Research new technologies to understand the requirement/s better. - Make recommendations on additional candidate pool and recruiting techniques and evaluating market conditions. - Conduct phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements - Other recruitment related activities deemed necessary in fulfilling the crowd projects’ goals.    Required Knowledge, Skills and Abilities - Excellent verbal and written communication skills - Solid understanding of Recruitment practices - Good time-management skills with the ability to handle various open positions simultaneously - Technical expertise with an ability to understand and explain job requirements - Familiarity with Applicant Tracking Systems and resume databases - Solid knowledge of sourcing techniques (e.g. social media recruiting and job boards) - Hands-on experience with various interview formats (e.g. phone, MS Teams, Zoom etc.)    Qualifications and Experience - Bachelor’s degree in human resources management or relevant field, or equivalent work experience, required - Experience working in fast paced global organizations, RPO, Tech, Languages, Remote Work companies (tutorials) or Shared Services, preferred - Flexible in accommodating varying shift schedule Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite
ID
2022-6481
City
Cavite
Job Locations PH-Cavite
Posted Date 3 weeks ago(11/11/2022 8:07 AM)
Position Summary Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities:   - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned.     Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills with ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others. - Bi-lingual in a second language is a bonus - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift scheduleOpen to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule   Qualifications and Experience   - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Project Management, Data Analytics/Management and/or Process Improvement is an advantage Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines    If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Onsite
ID
2022-6471
City
Cavite
Job Locations PH-Cavite
Posted Date 1 month ago(10/25/2022 6:01 PM)
ASSOCIATE PROJECT MANAGER   Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities: - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Desired Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred (list out years of experience required) - Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired - Project Management, Data Analytics/Management and/or Process Improvement is an advantage - Bi-lingual in a second language is a bonus Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines    If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite  
ID
2022-6468
City
Cavite
Job Locations PH-Cavite
Posted Date 4 weeks ago(11/2/2022 10:46 PM)
We Are Hiring!   We are currently seeking Transcribers who can accurately transcribe short audios (utterances) in accordance with our project’s set guidelines.   Project Requirements & Qualifications: · Bilingual native or near native speaker of English (Australian) (able to read and write fluently) · Available for full time work at Imus, Cavite office. · Able to type at least 30 words per minute or more. · Detail oriented and comfortable with online search pages to verify information contained within the audio.   If this resonates with you and know someone who is also qualified for the position, then apply now! We would love to have you onboard.   If you have any questions or concerns, you may reach out to me by sending an email at yyaginuma@appen.com
ID
2022-6467
City
Cavite
Job Locations PH-Cavite
Posted Date 1 month ago(10/24/2022 10:52 PM)
We are currently seeking Taiwan Mandarin speaking Transcribers who can accurately transcribe short audios (utterances) in Taiwan Mandarin in accordance with our project’s set guidelines.   Project Requirements & Qualifications: • Bilingual native or near native speaker of Taiwan Mandarin(able to read and write Taiwan Mandarin fluently). • Available for full time work at Cavite office. • Able to type at least 30 words per minute or more. • Detail oriented and comfortable with online search pages to verify information contained within the audio.   If this resonates with you, and you think you have what it takes to join our growing team, then apply now! We’d love to have you onboard.   Thank you and have a great day!       We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2022-6466
City
Cavite
Job Locations PH-Cavite
Posted Date 2 weeks ago(11/16/2022 3:51 PM)
  Technical Support Analyst Location: Imus, Cavite, Philippines     Position Summary A Technical Support Analyst helps in resolving technical issues within different components of computer systems, such as software, hardware, and network-related IT related problems focusing on the endpoint and the end user experience. Most importantly, the technical support analyst may work on-ground or remotely to provide quality customer service to Appen’s internal users. This contributor addresses the doubts that consumers of corporate IT resources raise with regard to products or services through tickets, calls and emails, resolving issues on priority. Apart from possessing excellent analytical and problem-solving skills, this professional should have solid verbal and written communication skills. A technical support analyst should be able to work calmly when under pressure. IT support staff should be good team players. A technical support analyst takes ownership for all technical issues that comes to their attention and queue.       Responsibilities - Installs and configures computer applications - Monitors and maintains computer networks - Configures operating systems - Diagnoses, troubleshoots, and resolve issues by questioning customers about the technical issues they are facing in a detailed fashion so that they understand the nub of the problems - Keeps track of users’ system issues until they are resolved by adhering to the agreed timelines - Resolves complex problems, escalated from Service Desk - Interacts with clients through ticket, phone, emails or chats and provide unambiguously written instructions or technical manuals - Provides accurate feedback to customers promptly. - Ensures proper logging of all issues - Follows up with clients to make sure their computer systems are functioning properly after troubleshooting - Documents technical knowledge in the knowledge database. - Maintains procedural documents and process related to the nature of their work - Follows standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments - Trains people on how to use different types of systems - Monitors daily performance of technical systems - Helps the organisation to deploy new software or hardware systems     Required Knowledge, Skills and Abilities - Technology Environment - Desktop / productivity services – Microsoft Windows and Apple Mac hardware and software, Antivirus, MS Office365 - Directory services – Microsoft - Hosting Services – Azure, AWS, GCP - MDM/MAM – Intune & Jamf - Networking services – IPv4, IPv6, Wifi, basics of routing and switching - Printer Services - Communication & Telephony – MS Teams, Zoom   - Able to establish productive, co-operative relationships and demonstrate effective use of conflict resolution skills - Possesses the ability to learn and work on changing and emerging technologies. - Demonstrated ability to work effectively in an environment characterised by constant change, ambiguous data and a fast-paced, deadline-driven culture - Demonstrated commitment to Appen core values and company vision - Demonstrated time management and organizational skills with high level attention to details - Demonstrates strong IT skills combined with a good head for business - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients and managers; effectively uses active listening skills - Independent, autonomous, motivated self-starter who can establish a course of action for self and others while driving initiatives to completion - Proven analytical skills including the ability to proactively identify problems, gather information and set course of action. - Takes personal responsibility for continuous learning   Qualifications and Experience - A bachelor’s degree (complete or on-going) in a relevant field of study is preferred (ie: Computer Science). - 3+ years of a combination in IT Desktop Support and customer service-related experience, preferably in a high[1]volume global corporate environment. - Hands-on experience and supporting modern technology platforms for communication and collaboration. - Familiarity with ITIL V4 practices and principles, ensuring and promoting its practices to intrinsically guide IT’s philosophy to run a flexible, iterative, continuously evolving IT Service Delivery.   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite
ID
2022-6464
City
Cavite
Job Locations PH-Cavite
Posted Date 2 weeks ago(11/16/2022 3:50 PM)
IT Infrastructure Operations Analyst Location: Imus, Cavite, Philippines     Position Summary   IT Infrastructure Operations Analyst at Appen partners with IT Infrastructure Operations Engineers and IT Technical Support Analysts to identify solutions to fix root cause and recurring issues. Ensures that the IT infrastructure is sufficiently robust, scalable, and efficient to deliver the integrated services underlying the physical, virtual and cloud environment that supports the processes, resources, and operators required for accessing, integrating, operating, and sustaining IT applications and support services. Understands and is proficient in MDM and Windows Server environment, as well as in Office 365, on a conceptual and hands-on aspect to be able to easily figure out architectural design and how technical components interact. Provides third-level support to augment IT Technical Support and tier 2 capacity to handle escalated tickets.     Responsibilities   - Application compatibility – Ensure that software systems and feature releases are compatible with the Appen IT Infrastructure - Backup and disaster recovery – Data backup and recovery processes, replacement of hardware (networking) - Documentation – Maintain records of IT asset usage, End-user requests, business requirements, IT Issues, and regulatory compliance. - Network administration – follow organizational polices and protocols in order to maintain network integrity - Security administration – Infrastructure and network security monitoring and analysis, IAM, software licensing, updates, and patching - Service administration and configurations – ensuring configuration changes are documented and follow Appen Policies - System health monitoring – System health and identifying anomalous behaviour including security-sensitive activities. - System maintenance – Dependable access and availability, troubleshoot and fix issues that compromise system performance or access. - User administration – managing identities and access, resolve technology related issues at the 3rd line - User training - conduct training programs to bring users up to pace with new software installations or IT system changes   Required Knowledge, Skills and Abilities   • Technology Environment o Desktop / productivity services – Microsoft Windows and Apple Mac hardware and software, Antivirus, MS Office365 o Directory services – Microsoft, AWS o Hosting Services – AWS, Azure, Alibaba cloud, GCP o MDM/MAM – InTune, Jamf, Idaptive (Munki) o Networking services – Routing, Routers, Firewalls, Switching, Cabling, Wireless access points, configuration o Printer Services o Server services – Linux (Debian), Windows Server and Hyper V o Storage services – DAS SATA – Samba and NFS access, Dell SAN, Synology NAS, Windows File Services   • Able to establish productive, co-operative relationships and demonstrate effective use of conflict resolution skills • Demonstrated ability to work effectively in an environment characterized by constant change, ambiguous dataand a fast-paced, deadline-driven culture • Demonstrated commitment to Appen core values and company vision • Demonstrated time management and organizational skills with high level attention to details. • Demonstrates strong IT skills combined with a good head for business. • Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients and managers; effectively uses active listening skills • Independent, motivated self-starter who can establish a course of action for self and others while drivinginitiatives to completion • Proven analytical skills including the ability to proactively identify problems, gather information and set course of action. • Takes personal responsibility for continuous learning     Qualifications and Experience - Bachelor’s degree in a relevant field of study, ie: Computer Science (mandatory) - Post-graduation degree (complete or on-going) in IT management or other relevant field (preferred) - 3+ years of related Infrastructure or System Administration experience, preferably in a high-volume global corporate -   - Hands-on experience and supporting modern technology platforms for communication and collaboration. - Official Microsoft Certification in Windows Server environment or similar (mandatory) - Network CompTIA Certification (mandatory) - Familiarity with ITIL V4 practices and principles, ensuring and promoting its practices to intrinsically guide IT’s - philosophy to run a flexible, iterative, continuously evolving IT Service Delivery.     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite  
ID
2022-6463
City
Cavite
Job Locations PH-Cavite
Posted Date 2 weeks ago(11/16/2022 3:51 PM)
Team Leader, Infrastructure Operations Location: Imus, Cavite, Philippines         Position Summary IT Infrastructure Operations Team Lead at Appen, is responsible for IT Infrastructure Team rostering and performance, ensuring the teamwork in alignment with the technical framework and Service Management processes. Also needs to ensure the team is fully equipped with the tools and knowledge to investigate, diagnose and resolve technical incidents for all systems. Help define and deliver strategic and architectural goals for and wider IT. Manages vendors and other third-party liaisons. Can be the technical lead on specific projects and escalation point for third-level support and infrastructure-related matters.   Responsibilities   • Advise the Infrastructure Operations team of workload priorities • Assist the team with the resolution and progressing of incidents, change requests, project-based tasks and any other business items. • Contributor to process and documentation • Ensure team individuals meet compliance and KPI objectives • Implement and maintain repeatable standards of operation using scripting or business standards • Managing the purchase and application of licenses for web domains, certificates, OS, software licensing and any other license-based purchase. • Provide solutions in collaboration with other departments to resolve infrastructure (hardware & software) problems • Responsible for system updates and security patches to workstations, servers and networking devices • Ensure all Change Requests are compliant with Change Enablement practices and standards • Responsible for backup and recovery and disaster recovery within the IT space for Server and networking infrastructure • Responsible for corporate server infrastructure and other devices or hosts supporting the business needs outside of the scope of the service desk. • Responsible for the networking (routing, speed, uptime and general performance) and all devices part of the networking ecosystem. • Work with team members to grow and improve their knowledge and soft skills • Provide monthly and ad-hoc reports about Infrastructure Operations KPIs and Metrics     Required Knowledge, Skills and Abilities   • Technology Environmento Desktop / productivity services – Microsoft Windows and Apple Mac hardware and software, Antivirus, MS Office365 o Directory services – Microsoft, AWS o Hosting Services – AWS, Alibaba cloud, gSuite o MDM/MAM – InTune, Jamf, Idaptive o Networking services – Routing, Routers, Firewalls, Switching, Cabling, Wireless access points, configuration o Printer Services o Server services – Linux (Debian), Windows Server and Hyper V o Storage services – DAS SATA – Samba and NFS access, Dell SAN, Synology NAS, Windows File Services   • Able to establish productive, co-operative relationships and demonstrate effective use of conflict resolution skills • Demonstrated ability to work effectively in an environment characterized by constant change, ambiguous data and a fast-paced, deadline-driven culture • Demonstrated commitment to Appen core values and company vision • Demonstrated time management and organizational skills with high level attention to details. • Demonstrates strong IT skills combined with a good head for business. • Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients and managers; effectively uses active listening skills • Independent, motivated self-starter who can establish a course of action for self and others while driving initiatives to completion • Proven analytical skills including the ability to proactively identify problems, gather information and set course of action. • Takes personal responsibility for continuous learning     Qualifications and Experience •Bachelor’s degree in a relevant field of study, ie: Computer Science (mandatory) • Post-graduation degree (complete or on-going) in IT management or other relevant field (preferred) • 5+ years of related Infrastructure or System Administration experience, preferably in a high-volume global corporate environment. • 3+ year experience in supervisory or people management role, focused on IT staff. • Hands-on experience and supporting modern technology platforms for communication and collaboration. • Official Microsoft Certification in Windows Server environment or similar (mandatory) • Network CompTIA Certification (mandatory) • ITIL Foundations V4 Certification (preferred) and ensure its practices are intrinsically guiding IT’s philosophy to run a flexible, iterative, continuously evolving IT Service Delivery       About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite  
ID
2022-6462
City
Cavite
Job Locations PH-Cavite
Posted Date 1 month ago(10/25/2022 1:12 PM)
ASSOCIATE PROJECT MANAGER   Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities: - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Desired Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred (list out years of experience required) - Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired - Project Management, Data Analytics/Management and/or Process Improvement is an advantage - Bi-lingual in a second language is a bonus Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines    If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite  
ID
2022-6460
City
Cavite
Job Locations PH-Cavite
Posted Date 1 month ago(10/20/2022 11:20 PM)
ASSOCIATE PROJECT MANAGER   Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities: - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Desired Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred (list out years of experience required) - Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired - Project Management, Data Analytics/Management and/or Process Improvement is an advantage - Bi-lingual in a second language is a bonus Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines    If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite  
ID
2022-6459
City
Cavite
Job Locations PH-Remote
Posted Date 1 month ago(10/19/2022 11:58 PM)
We are currently seeking Korean speaking Transcribers who can accurately transcribe short audios (utterances) in Korean in accordance with our project’s set guidelines. Project Requirements & Qualifications: • Bilingual native or near native speaker of Korean (able to read and write Korean fluently). • Available for full time work at Cavite office. • Able to type at least 30 words per minute or more. • Detail oriented and comfortable with online search pages to verify information contained within the audio. If this resonates with you, or if you feel like you would excel in the role, apply now!                                                      
ID
2022-6458
City
Remote
Job Locations PH-Remote
Posted Date 1 month ago(10/18/2022 11:52 PM)
We are currently looking for Cantonese speaking Transcribers who can accurately transcribe short audios (utterances) in Cantonese in accordance with our project’s set guidelines.   Project Requirements & Qualifications: - Bilingual native or near native speaker of Cantonese (able to read and write Cantonese fluently). - Available for full time work at Cavite office. - Able to type at least 30 words per minute or more. - Detail oriented and comfortable with online search pages to verify information contained within the audio. If this resonates with you, and you think you have what it takes to join our growing team, then apply now! We’d love to have you onboard.   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.
ID
2022-6456
City
Remote
Job Locations PH-Cavite
Posted Date 2 weeks ago(11/16/2022 3:50 PM)
Position Summary   Reporting to the IT Service Desk Manager, responsibilities revolve around the effective delivery of remote IT Support Appen customer and users. Daily job routine will include resolving incidents and requests captured via service desk tool (Solarwinds) and minor administrative and organisational task to assist the IT Service Desk Manager.   Responsibilities - Provide remote service desk to all offices and users in Appen globally - Combination of onboarding/offboarding users, desktop and application support within Microsoft AD and Mac/Linux platform - Perform a wide variety of online support across many technologies - Point of escalation to senior tier (System administration team) - Occasional project team work to deploy solutions for the business - Training and assist internal customer in the use of technology    Required Knowledge, Skills and Abilities - Good verbal and written English. Able to understand and be understood. - Fast learner - Technical writer - Adept troubleshooting approach - Good team player - Performance: Able to work with precision and good knowledge on the task at hand. - Grit: Willing to perform above and beyond expected role confidently. If asked to go a mile, he/she is willing to give an additional mile. - Honesty: Accountable for the actions taken in providing solutions and workarounds for the customer. - Humility: Able to show respect and share knowledge amongst colleagues and team members.    Qualifications and Experience - Minimum two (2) years experience in IT support roles. This applies also for internal sourcing from Appen project operations. - Experience working with an IT internal services and global remote teams - Experience with end-user support and Active Directory - Experience with Windows and MacOS environments - Knowledge of Active Directory, O365 and G-suite in user management level - General understanding of LAN & WAN networking principles - Understanding of end-point backup systems and software for desktops - Familiar with ITIL framework and customer service principles is highly regarded - Excellent customer service rating   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines      About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite  
ID
2022-6454
City
Cavite