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Job Locations PH-Cavite
Posted Date 3 weeks ago(11/10/2022 10:26 PM)
ETL ENGINEER Location:  Remote PH     Position Summary You will work very close with project managers to make sure projects can be delivered in time with technical support. You will also work very close with product engineers to generalize project support requirements and build them into product. You will learn how high quality AI training data is baked.   Responsibilities - You will write Python/Shell scripts to do text/image/audio/video data cleaning, data processing and reporting. - You will interact with different data storage solution(like AWS S3) for large volume of data transformation.    Required Knowledge, Skills and Abilities - Bachelor or Master's degree majoring in Computer Science, Software OR related job experience - 3+ years experiencing in CS or related background - Proficient in Python - Knowledge about python libs like multiprocessing, subprocess, csv, json, requests or similar REST API lib are needed - Quick learner and enthusiasm to new things - Responsive and result-driven - Great English oral communication   Desired Qualifications and Experience - Familiar with Pandas / Shell / PostgreSQL is a big plus - Experience in international company is an advantage       If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Remote
ID
2022-6493
City
Cavite
Job Locations PH-Cavite
Posted Date 3 weeks ago(11/11/2022 8:07 AM)
Position Summary Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities:   - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned.     Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills with ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others. - Bi-lingual in a second language is a bonus - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift scheduleOpen to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule   Qualifications and Experience   - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Project Management, Data Analytics/Management and/or Process Improvement is an advantage Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines    If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Onsite
ID
2022-6471
City
Cavite
Job Locations PH-Cavite
Posted Date 1 month ago(10/25/2022 6:01 PM)
ASSOCIATE PROJECT MANAGER   Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities: - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Desired Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred (list out years of experience required) - Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired - Project Management, Data Analytics/Management and/or Process Improvement is an advantage - Bi-lingual in a second language is a bonus Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines    If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite  
ID
2022-6468
City
Cavite
Job Locations PH-Cavite
Posted Date 2 weeks ago(11/16/2022 3:51 PM)
  Technical Support Analyst Location: Imus, Cavite, Philippines     Position Summary A Technical Support Analyst helps in resolving technical issues within different components of computer systems, such as software, hardware, and network-related IT related problems focusing on the endpoint and the end user experience. Most importantly, the technical support analyst may work on-ground or remotely to provide quality customer service to Appen’s internal users. This contributor addresses the doubts that consumers of corporate IT resources raise with regard to products or services through tickets, calls and emails, resolving issues on priority. Apart from possessing excellent analytical and problem-solving skills, this professional should have solid verbal and written communication skills. A technical support analyst should be able to work calmly when under pressure. IT support staff should be good team players. A technical support analyst takes ownership for all technical issues that comes to their attention and queue.       Responsibilities - Installs and configures computer applications - Monitors and maintains computer networks - Configures operating systems - Diagnoses, troubleshoots, and resolve issues by questioning customers about the technical issues they are facing in a detailed fashion so that they understand the nub of the problems - Keeps track of users’ system issues until they are resolved by adhering to the agreed timelines - Resolves complex problems, escalated from Service Desk - Interacts with clients through ticket, phone, emails or chats and provide unambiguously written instructions or technical manuals - Provides accurate feedback to customers promptly. - Ensures proper logging of all issues - Follows up with clients to make sure their computer systems are functioning properly after troubleshooting - Documents technical knowledge in the knowledge database. - Maintains procedural documents and process related to the nature of their work - Follows standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments - Trains people on how to use different types of systems - Monitors daily performance of technical systems - Helps the organisation to deploy new software or hardware systems     Required Knowledge, Skills and Abilities - Technology Environment - Desktop / productivity services – Microsoft Windows and Apple Mac hardware and software, Antivirus, MS Office365 - Directory services – Microsoft - Hosting Services – Azure, AWS, GCP - MDM/MAM – Intune & Jamf - Networking services – IPv4, IPv6, Wifi, basics of routing and switching - Printer Services - Communication & Telephony – MS Teams, Zoom   - Able to establish productive, co-operative relationships and demonstrate effective use of conflict resolution skills - Possesses the ability to learn and work on changing and emerging technologies. - Demonstrated ability to work effectively in an environment characterised by constant change, ambiguous data and a fast-paced, deadline-driven culture - Demonstrated commitment to Appen core values and company vision - Demonstrated time management and organizational skills with high level attention to details - Demonstrates strong IT skills combined with a good head for business - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients and managers; effectively uses active listening skills - Independent, autonomous, motivated self-starter who can establish a course of action for self and others while driving initiatives to completion - Proven analytical skills including the ability to proactively identify problems, gather information and set course of action. - Takes personal responsibility for continuous learning   Qualifications and Experience - A bachelor’s degree (complete or on-going) in a relevant field of study is preferred (ie: Computer Science). - 3+ years of a combination in IT Desktop Support and customer service-related experience, preferably in a high[1]volume global corporate environment. - Hands-on experience and supporting modern technology platforms for communication and collaboration. - Familiarity with ITIL V4 practices and principles, ensuring and promoting its practices to intrinsically guide IT’s philosophy to run a flexible, iterative, continuously evolving IT Service Delivery.   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite
ID
2022-6464
City
Cavite
Job Locations PH-Cavite
Posted Date 2 weeks ago(11/16/2022 3:50 PM)
IT Infrastructure Operations Analyst Location: Imus, Cavite, Philippines     Position Summary   IT Infrastructure Operations Analyst at Appen partners with IT Infrastructure Operations Engineers and IT Technical Support Analysts to identify solutions to fix root cause and recurring issues. Ensures that the IT infrastructure is sufficiently robust, scalable, and efficient to deliver the integrated services underlying the physical, virtual and cloud environment that supports the processes, resources, and operators required for accessing, integrating, operating, and sustaining IT applications and support services. Understands and is proficient in MDM and Windows Server environment, as well as in Office 365, on a conceptual and hands-on aspect to be able to easily figure out architectural design and how technical components interact. Provides third-level support to augment IT Technical Support and tier 2 capacity to handle escalated tickets.     Responsibilities   - Application compatibility – Ensure that software systems and feature releases are compatible with the Appen IT Infrastructure - Backup and disaster recovery – Data backup and recovery processes, replacement of hardware (networking) - Documentation – Maintain records of IT asset usage, End-user requests, business requirements, IT Issues, and regulatory compliance. - Network administration – follow organizational polices and protocols in order to maintain network integrity - Security administration – Infrastructure and network security monitoring and analysis, IAM, software licensing, updates, and patching - Service administration and configurations – ensuring configuration changes are documented and follow Appen Policies - System health monitoring – System health and identifying anomalous behaviour including security-sensitive activities. - System maintenance – Dependable access and availability, troubleshoot and fix issues that compromise system performance or access. - User administration – managing identities and access, resolve technology related issues at the 3rd line - User training - conduct training programs to bring users up to pace with new software installations or IT system changes   Required Knowledge, Skills and Abilities   • Technology Environment o Desktop / productivity services – Microsoft Windows and Apple Mac hardware and software, Antivirus, MS Office365 o Directory services – Microsoft, AWS o Hosting Services – AWS, Azure, Alibaba cloud, GCP o MDM/MAM – InTune, Jamf, Idaptive (Munki) o Networking services – Routing, Routers, Firewalls, Switching, Cabling, Wireless access points, configuration o Printer Services o Server services – Linux (Debian), Windows Server and Hyper V o Storage services – DAS SATA – Samba and NFS access, Dell SAN, Synology NAS, Windows File Services   • Able to establish productive, co-operative relationships and demonstrate effective use of conflict resolution skills • Demonstrated ability to work effectively in an environment characterized by constant change, ambiguous dataand a fast-paced, deadline-driven culture • Demonstrated commitment to Appen core values and company vision • Demonstrated time management and organizational skills with high level attention to details. • Demonstrates strong IT skills combined with a good head for business. • Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients and managers; effectively uses active listening skills • Independent, motivated self-starter who can establish a course of action for self and others while drivinginitiatives to completion • Proven analytical skills including the ability to proactively identify problems, gather information and set course of action. • Takes personal responsibility for continuous learning     Qualifications and Experience - Bachelor’s degree in a relevant field of study, ie: Computer Science (mandatory) - Post-graduation degree (complete or on-going) in IT management or other relevant field (preferred) - 3+ years of related Infrastructure or System Administration experience, preferably in a high-volume global corporate -   - Hands-on experience and supporting modern technology platforms for communication and collaboration. - Official Microsoft Certification in Windows Server environment or similar (mandatory) - Network CompTIA Certification (mandatory) - Familiarity with ITIL V4 practices and principles, ensuring and promoting its practices to intrinsically guide IT’s - philosophy to run a flexible, iterative, continuously evolving IT Service Delivery.     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite  
ID
2022-6463
City
Cavite
Job Locations PH-Cavite
Posted Date 2 weeks ago(11/16/2022 3:51 PM)
Team Leader, Infrastructure Operations Location: Imus, Cavite, Philippines         Position Summary IT Infrastructure Operations Team Lead at Appen, is responsible for IT Infrastructure Team rostering and performance, ensuring the teamwork in alignment with the technical framework and Service Management processes. Also needs to ensure the team is fully equipped with the tools and knowledge to investigate, diagnose and resolve technical incidents for all systems. Help define and deliver strategic and architectural goals for and wider IT. Manages vendors and other third-party liaisons. Can be the technical lead on specific projects and escalation point for third-level support and infrastructure-related matters.   Responsibilities   • Advise the Infrastructure Operations team of workload priorities • Assist the team with the resolution and progressing of incidents, change requests, project-based tasks and any other business items. • Contributor to process and documentation • Ensure team individuals meet compliance and KPI objectives • Implement and maintain repeatable standards of operation using scripting or business standards • Managing the purchase and application of licenses for web domains, certificates, OS, software licensing and any other license-based purchase. • Provide solutions in collaboration with other departments to resolve infrastructure (hardware & software) problems • Responsible for system updates and security patches to workstations, servers and networking devices • Ensure all Change Requests are compliant with Change Enablement practices and standards • Responsible for backup and recovery and disaster recovery within the IT space for Server and networking infrastructure • Responsible for corporate server infrastructure and other devices or hosts supporting the business needs outside of the scope of the service desk. • Responsible for the networking (routing, speed, uptime and general performance) and all devices part of the networking ecosystem. • Work with team members to grow and improve their knowledge and soft skills • Provide monthly and ad-hoc reports about Infrastructure Operations KPIs and Metrics     Required Knowledge, Skills and Abilities   • Technology Environmento Desktop / productivity services – Microsoft Windows and Apple Mac hardware and software, Antivirus, MS Office365 o Directory services – Microsoft, AWS o Hosting Services – AWS, Alibaba cloud, gSuite o MDM/MAM – InTune, Jamf, Idaptive o Networking services – Routing, Routers, Firewalls, Switching, Cabling, Wireless access points, configuration o Printer Services o Server services – Linux (Debian), Windows Server and Hyper V o Storage services – DAS SATA – Samba and NFS access, Dell SAN, Synology NAS, Windows File Services   • Able to establish productive, co-operative relationships and demonstrate effective use of conflict resolution skills • Demonstrated ability to work effectively in an environment characterized by constant change, ambiguous data and a fast-paced, deadline-driven culture • Demonstrated commitment to Appen core values and company vision • Demonstrated time management and organizational skills with high level attention to details. • Demonstrates strong IT skills combined with a good head for business. • Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients and managers; effectively uses active listening skills • Independent, motivated self-starter who can establish a course of action for self and others while driving initiatives to completion • Proven analytical skills including the ability to proactively identify problems, gather information and set course of action. • Takes personal responsibility for continuous learning     Qualifications and Experience •Bachelor’s degree in a relevant field of study, ie: Computer Science (mandatory) • Post-graduation degree (complete or on-going) in IT management or other relevant field (preferred) • 5+ years of related Infrastructure or System Administration experience, preferably in a high-volume global corporate environment. • 3+ year experience in supervisory or people management role, focused on IT staff. • Hands-on experience and supporting modern technology platforms for communication and collaboration. • Official Microsoft Certification in Windows Server environment or similar (mandatory) • Network CompTIA Certification (mandatory) • ITIL Foundations V4 Certification (preferred) and ensure its practices are intrinsically guiding IT’s philosophy to run a flexible, iterative, continuously evolving IT Service Delivery       About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite  
ID
2022-6462
City
Cavite
Job Locations PH-Cavite
Posted Date 1 month ago(10/25/2022 1:12 PM)
ASSOCIATE PROJECT MANAGER   Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities: - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Desired Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred (list out years of experience required) - Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired - Project Management, Data Analytics/Management and/or Process Improvement is an advantage - Bi-lingual in a second language is a bonus Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines    If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite  
ID
2022-6460
City
Cavite
Job Locations PH-Cavite
Posted Date 1 month ago(10/20/2022 11:20 PM)
ASSOCIATE PROJECT MANAGER   Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities: - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Desired Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred (list out years of experience required) - Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired - Project Management, Data Analytics/Management and/or Process Improvement is an advantage - Bi-lingual in a second language is a bonus Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines    If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite  
ID
2022-6459
City
Cavite
Job Locations PH-Cavite
Posted Date 2 weeks ago(11/16/2022 3:50 PM)
Position Summary   Reporting to the IT Service Desk Manager, responsibilities revolve around the effective delivery of remote IT Support Appen customer and users. Daily job routine will include resolving incidents and requests captured via service desk tool (Solarwinds) and minor administrative and organisational task to assist the IT Service Desk Manager.   Responsibilities - Provide remote service desk to all offices and users in Appen globally - Combination of onboarding/offboarding users, desktop and application support within Microsoft AD and Mac/Linux platform - Perform a wide variety of online support across many technologies - Point of escalation to senior tier (System administration team) - Occasional project team work to deploy solutions for the business - Training and assist internal customer in the use of technology    Required Knowledge, Skills and Abilities - Good verbal and written English. Able to understand and be understood. - Fast learner - Technical writer - Adept troubleshooting approach - Good team player - Performance: Able to work with precision and good knowledge on the task at hand. - Grit: Willing to perform above and beyond expected role confidently. If asked to go a mile, he/she is willing to give an additional mile. - Honesty: Accountable for the actions taken in providing solutions and workarounds for the customer. - Humility: Able to show respect and share knowledge amongst colleagues and team members.    Qualifications and Experience - Minimum two (2) years experience in IT support roles. This applies also for internal sourcing from Appen project operations. - Experience working with an IT internal services and global remote teams - Experience with end-user support and Active Directory - Experience with Windows and MacOS environments - Knowledge of Active Directory, O365 and G-suite in user management level - General understanding of LAN & WAN networking principles - Understanding of end-point backup systems and software for desktops - Familiar with ITIL framework and customer service principles is highly regarded - Excellent customer service rating   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines      About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite  
ID
2022-6454
City
Cavite
Job Locations IN-Remote
Posted Date 3 weeks ago(11/11/2022 7:52 AM)
ASSOCIATE PROJECT MANAGER (LINGUISTICS)     Position Summary  The main responsibility of the Associate Project Manager (APM) is to coordinate project resources including independent contributors towards client project delivery while simultaneously handling key stakeholder relationships. The APM applies their contributor and data management skills and attention to detail to manage projects to quality expectations, timelines, and budget. The APM applies their communication skills to manage stakeholder relationships and transcribers/annotators around the world.    Responsibilities:   The role includes but is not limited to the following duties and responsibilities:  - Plan and manage projects to quality, time and budget to ensure effective project execution and delivery  - Onboard and train a virtual team of contributors to create, evaluate or annotate linguistic and non-linguistic data in multiple languages and/or modalities. - Prepare guidelines, training materials and tools, aligned to client specifications  - Oversee the work of contributors, including task assignment, scheduling and monitoring  - Taking ownership of successful creation, execution, monitoring and reporting on all types of project solutions  - Set up quality management processes and monitor their implementation  - Create and analyze statistical reports to proactively identify and improve project results and efficiency   - Work collaboratively in a team to support a project’s technical and quality objectives - Ensure close and regular communication with all internal project stakeholders, including reporting virtual team progress and quality - Document and manage language resources and data collection methodologies arising from projects    Qualifications and Experience:  - Bachelor's degree - 1 year's industry experience - Experience in a language ­related field, such as linguistics, computational linguistics, translation and localization, or equivalent - Excellent communication and data management skills - Advanced knowledge of Microsoft Office – Excel, VBA, Word, and Outlook - Good problem­-solving and analytical skills - Demonstrated ability to work effectively in an environment characterized by constant change, and a fast, deadline­-driven culture   You will succeed in this role if you are  - A motivated self-starter who can establish a course of action for self and others and drive project objectives to completion - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies - An analytical thinker with ability to proactively identify problems, gather information and set course of action - An interest in Natural Language Processing, Machine Learning, Artificial Intelligence, or other related fields.   If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Remote
ID
2022-6449
City
Remote
Job Locations US-Remote
Posted Date 2 months ago(9/30/2022 1:05 PM)
  Senior Product Manager, Language Location: Remote       Position Summary   Appen provides a blended combination of three critical elements that, together, construct a unique solution in the industry:  - Software technology platform - Expertise - Crowd of Contributors to AI Projects   The Senior Product Manager (SPM), Language owns the definition of and drives strategy behind Appen’s offerings that help customers create Language-based interfaces as part of their product or services. The SPM, Language will leverage their deep understanding of existing technologies applied to textual, audio and video-based language data, such as automatic speech recognition (ASR), transcription, acoustic and language models, lexicon management, machine translation, natural language processing, cognition, Human In The Loop (HITL) data labelling at scale with and without machine pre-labelling. The SPM, Language will also proactively monitor industry trends and be able to identify and build solutions that will support emerging AI techniques.     Responsibilities   - Develop a deep understanding of market needs by continually examining all Sales and Partnership opportunities in the Language space as well as researching industry dynamics so that you can “skate to where the puck will be” with emerging trends and patterns - Leverage product analytics to build a data-driven decision framework for investments in the core platform as well as tooling for data collection, synthesis, annotation, and ML model evaluation - Construct and present to executive management a variety of market analysis, customer interview data, product usage data, crowd skilling and quality data and other signals that lead to product investment recommendations and the ROI analysis on each - Collaborate across Appen Leadership to construct plans on executing corporate strategy initiatives to expand Appen’s market reach across the world’s languages and countries - Create and execute product strategies, working cross-functionally with leaders in Solutions, Sales, Marketing, Managed Services, Engineering, Customer Success, Transformation, and Finance - Align Agile Scrum Teams in Engineering and AI Specialists in customer delivery to coordinate in validating and refining your initiatives - Hands-on management of strategic projects in dataset production, data science, software engineering, and/or crowd skill development, with direct accountability to VP Product Management - Execute data and SaaS reseller partnership, aggregating both in-house and best of breed technologies into a platform-based portfolio that solves for the most common set of industry problems in AI language data preparation - Guide Appen’s engagement in testing hypotheses, executing user testing, implementing beta programs, engaging in new and novel types of customer projects, and product-based solution frameworks.     Qualifications and Required Experience    - Experience building products and solutions that leverage automated transcription, natural language processing, speech recognition, language translation, sentiment analysis, computational linguistics - 6+ years of experience in product management, product marketing, business development or solutions - Undergraduate degree in Computer Science, Linguistics, Computational Linguistics, Applied Mathematics or similar. Advanced degrees and MBA will be very favorably viewed as distinguishing qualifications. - Experience executing commercially successful software product releases working in a mature Agile or Scaled Agile (SAFe) framework - Excellent customer-facing written and verbal communication skills, with the ability to produce very high quality and insightful presentations in a small window of time - Ability to manage and align expectations across various functional teams  - Experience building enterprise software for Fortune 1000 customers  - Ability to analyze complex business problems and multiple data sources to define and track success metrics     About Appen   Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   Growth Strategy   High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.   Appen’s Growth Strategy is Built on Four Pillars - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management  #LI-Remote
ID
2022-6445
City
Remote
Job Locations PH-Cavite
Posted Date 2 weeks ago(11/16/2022 3:48 PM)
Position Summary An IT Security Specialist in the Philippines takes responsibility for overseeing and controlling all aspects of computer security in a business. The role entails planning and carrying out security measures that will protect a business’s data and information from deliberate attack, unauthorised access, corruption, and theft. This role works alongside the local IT Support team to provide IT technical support to over 50 networked users across multiple sites, providing IT management support and cover as required.   Responsibilities - Execute, and maintain a strategy to ensure proper and efficient handling of audit, external assessments and assurance processes including, but not limited to ISO27001, SOC2, NIST, and CUI/CMMC - Work as part of a team responsible for the implementation of information security requirements, policies, standards, guidelines, and procedures - Develop tools, benchmarks, and metrics to ensure that development and engineering teams are adhering to security requirements for all aspects of product development, maintenance, and support - Evaluates and responds to emerging security issues. Evaluates capability risk/gaps and take and/or coordinate action to meet objectives. - Manage and perform third-party/Supplier vendor security assessment. - Performs security compliance monitoring. Participates in the creation of security policies, audits, and assessments. - Design and implementation of Data Loss Prevention (DLP) environments and respond to the alerts that generate from the tool - Audit and suggest cloud (AWS, GCP and Alibaba) and web application security controls. - Carry out regular tests to simulate attacks so they can identify areas where the company is vulnerable and ways in which its systems might be exploited by hackers and viruses. - Prepare and create regular reports to document any process changes, improvements made, and security breaches that caused damage to the company. - Monitor and analyze the logs, help in implementing SIEM, and reduce false positives - Provide support in IT Security related projects like Secure configuration and application authorization to name a few. - Creating IT Security awareness documents and materials organization-wide. - Acting as a median between Engineering and Product teams for any security-related tasks and projects.    Required Knowledge, Skills and Abilities - Experience with and/or certification in cybersecurity frameworks (HIPAA, ISO IEC 27001/27002, ISO 27701, SOC2, GDPR, NIST Cybersecurity Framework (CSF), NIST+) - Strong strategic thinking skills to support global projects. Must have the ability to look horizontally across global brands in addition to supporting individual (vertical) business areas. - Experience with vulnerability management, patch management, and configuration management best practices - Should be able to Adapt, contribute to, and deliver the Group’s security awareness program in the region, with workshops and other media, aiming at business teams, executives, and IT teams - Experience identifying and responding to potential threats and risks in a 24/7/365 IT environment. - Strong analytical skills to analyze security requirements and relate them to appropriate security controls. - An understanding of operating system internals and network protocols. - Familiarity with the principles of cryptography and cryptanalysis. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients and managers; effectively uses active listening skills - Independent, motivated self-starter who can establish a course of action for self and others while driving initiatives to completion - Proven analytical skills including the ability to proactively identify problems, gather information and set the course of action. - A willingness to work flexible hours as per business requirements.    Qualifications and Experience - A bachelor’s degree in a relevant field of study, is preferred (ie: Computer Science). - A minimum of 8 years of IT experience, with 4-6 years in a relevant information security role - Preferred industry qualifications - CISSP - Training or Certifications from ISACA or ISC2 (good to have) – CISM/ CRISC/ CISA / CCSP - Broad knowledge of a wide range of Information Technology systems and a deep understanding of the inherent security risks associated with these technologies.   If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Remote
ID
2022-6444
City
Cavite
Job Locations US-Remote
Posted Date 2 weeks ago(11/16/2022 3:47 PM)
  Principal Product Manager, Language Location: Remote       Position Summary   Appen provides a blended combination of three critical elements that, together, construct a unique solution in the industry:  - Software technology platform - Expertise - Crowd of Contributors to AI Projects   The Principal Product Manager (PPM), Language owns the definition of and drives strategy behind Appen’s offerings that help customers create Language-based interfaces as part of their product or services. The PPM, Language will leverage their deep understanding of existing technologies applied to textual, audio and video-based language data, such as automatic speech recognition (ASR), transcription, acoustic and language models, lexicon management, machine translation, natural language processing, cognition, Human In The Loop (HITL) data labelling at scale with and without machine pre-labelling. The PPM, Language will also proactively monitor industry trends and be able to identify and build solutions that will support emerging AI techniques.     Responsibilities   - Develop a deep understanding of market needs by continually examining all Sales and Partnership opportunities in the Language space as well as researching industry dynamics so that you can “skate to where the puck will be” with emerging trends and patterns - Leverage product analytics to build a data-driven decision framework for investments in the core platform as well as tooling for data collection, synthesis, annotation, and ML model evaluation - Construct and present to executive management a variety of market analysis, customer interview data, product usage data, crowd skilling and quality data and other signals that lead to product investment recommendations and the ROI analysis on each - Collaborate across Appen Leadership to construct plans on executing corporate strategy initiatives to expand Appen’s market reach across the world’s languages and countries - Create and execute product strategies, working cross-functionally with leaders in Solutions, Sales, Marketing, Managed Services, Engineering, Customer Success, Transformation, and Finance - Align Agile Scrum Teams in Engineering and AI Specialists in customer delivery to coordinate in validating and refining your initiatives - Hands-on management of strategic projects in dataset production, data science, software engineering, and/or crowd skill development, with direct accountability to VP Product Management - Execute data and SaaS reseller partnership, aggregating both in-house and best of breed technologies into a platform-based portfolio that solves for the most common set of industry problems in AI language data preparation - Guide Appen’s engagement in testing hypotheses, executing user testing, implementing beta programs, engaging in new and novel types of customer projects, and product-based solution frameworks.     Qualifications and Required Experience    - Experience building products and solutions that leverage automated transcription, natural language processing, speech recognition, language translation, sentiment analysis, computational linguistics - 10+ years of experience in product management, product marketing, business development or solutions - Undergraduate degree in Computer Science, Linguistics, Computational Linguistics, Applied Mathematics or similar. Advanced degrees and MBA will be viewed as distinguishing qualifications. - Experience executing commercially successful software product releases working in a mature Agile or Scaled Agile (SAFe) framework - Superlative customer-facing written and verbal communication skills, with the ability to produce very high quality and insightful presentations in a small window of time - Ability to manage and align expectations across various functional teams  - Experience building enterprise software for Fortune 1000 customers  - Ability to analyze complex business problems and multiple data sources to define and track success metrics     About Appen   Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   Growth Strategy   High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.   Appen’s Growth Strategy is Built on Four Pillars - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management #LI-Remote  
ID
2022-6441
City
Remote
Job Locations CN-Shanghai
Posted Date 2 months ago(9/26/2022 11:47 PM)
Software Engineer (JAVA)   Overview   Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produces the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text and audio, as well as data capturing.     Appen Tech team is solving the AI data problem by combining the power of human and technology. This world-class and exciting engineering position awaits qualified candidate. This team is responsible for build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and pre-annotation with machine learning. It is an exciting opportunity to make your own mark in the AI data industry!   You also get the opportunity to work with our global tech team from Silicon Valley and Sydney. It is a leading data company with a start-up culture. People in the team are friendly, highly motivated, and extremely bright. Our team tries to maintain a work climate of professionalism, innovation, career growth, and fun. And we only want people who wants to make a huge impact to the AI world instead of just a job!     Responsibilities   - Build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. - The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and pre-annotation with machine learning. - Learn and understand AI data need in those fields and provide best platform to generate high quality data with least human effort. - Drive innovation in modern-architected, large-scaled web systems with backended by big data application. - Technical lead for new and existing product initiatives, assist with definition of product direction. - Define, design, troubleshoot, and debug complex, multi-tier distributed software applications. - Work with manager, engineers, product management and Operation team to design and implement application features. - Estimate engineering effort, plan execution cycles, and rollout system changes Requirements - BS, MS, or PhD in Computer Science or related technical discipline (or equivalent). - 3+ years’ work experience in software development area with Java ecosystem. - Experience of modern-architected web / big data application is preferred. - Excellent understanding of computer science fundamentals, data structures, and algorithms. - Excellent problem-solving skills. - Working Experience in Multi-national Company is a plus. - Tech stacks: Java / SpringBoot / Kafka / Pulsar / MongoDB / PostgreSQL / Elasticsearch / Redis / Kubernetes / Spark.    Generally Desirable Traits - Go-getter – thinks creatively to work through, or importantly, around problems to deliver - Growth mindset – always looking to learn / collaborate and grow with others, comfortable being open / transparent about what they do not know - Results-oriented – values delivering capabilities over putting in the time - Full stack mentality – may specialize in certain areas but willing to jump into any codebase or type of work if the team needs it (eg: testing, refining requirements)     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    
ID
2022-6439
City
Shanghai
Job Locations PH-Cavite
Posted Date 2 weeks ago(11/16/2022 3:49 PM)
HR Assistant   Position Summary   This role is an entry-level position and reports to either the HR team lead, or manager. Your main responsibilities as the HR Assistant will be to maintain and update employee records, process background checks globally, support HR processes and assist with Engagement Activities.   HR Assistant will act as the first port of call to employees and external partners for HR related queries. As a priority, HR Assistant will handle the background screening request for all Appen locations and assist on engagement activities for Cavite office.   A good understanding and knowledge of employment law and ensuring the HR department conforms to these is key.  Assisting with any other administrative tasks as and when they arise may be necessary.   Responsibilities - Forming and maintaining employee records - Preparing and amending where necessary HR documents, i.e., employment contracts - Communicating with external partners and internal stakeholders - Helping with various arrangements internally - Assists and support in engagement activities - Manage posting for local FB, Yammer groups and maintain members. - Manage and administer client request background checks; track through reporting to be remitted to HR weekly; partner with global HR team to ensure compliance needs are met. - Proactively report on potential risks for not meeting quality or deadlines of background checks.   Required Knowledge, Skills and Abilities : - Experience as an HR Assistant, HR administrator or HR administrator’s assistant - Attention to detail, organized and can prioritize workload - Above average English written and verbal skills - Can communicate with any level of colleague within the business - Experience in handling Engagement Activities - Experience in 201 filing preferred - Above average MS Excel, MS Word, MS Powerpoint skills - Understanding various HR software systems a plus - Ability to work with outside vendors and through understand of array of platforms - Good understanding of PH labor laws - Willing to work in the office as needed during pandemic - Graphic design experience is a plus - Global background check experience is a plus   Qualifications and Experience   HR Assistant are expected to be qualified to degree level, in either HR, management or a business related field. Previous administrative experience is essential, but not necessarily within the HR sector. Being organised and able to prioritise is vital, as is having good communicative and relationship building skills, as you will work with various people across the whole business. - Graduate of HR Admin, Business, or related degree - Must have at least 1-2 years of experience as HR Admin - Open to other non-HR degree but must have at least 2 years’ experience as an HR Admin   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Onsite
ID
2022-6426
City
Cavite
Job Locations UK-Remote
Posted Date 1 month ago(10/18/2022 6:47 PM)
PROJECT MANAGER   Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with a cross-functional team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Build strong client relationships to increase client satisfaction and revenue opportunities - Develop and execute delivery and quality management plans to support a project end-to-end - Provide regular project status reporting and in-depth analysis - Drive continuous project improvements and efficiencies - Coordinate and collaborate with project team members in a matrix environment - Communicate with all stakeholders in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from stakeholders to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Lead client meetings to establish and grow client relationships - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Travel as needed for on-site projects (10-20%) Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience - 2 to 5 years of managing complex projects - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements - Bi-lingual in a second language and familiarity with a range of Natural language Processing technologies are a bonus You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous information while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. - An analytical thinker with ability to proactively identify problems, gather information, and set course of action   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Remote       
ID
2022-6425
City
Remote
Job Locations PH-Cavite
Posted Date 1 week ago(11/21/2022 9:08 AM)
Senior Corporate Recruitment Specialist Location : Hybrid     Position Summary:   At Appen our people are our most important resource. The Senior Corporate Recruiter is a highly skilled recruiter who has prior technical recruiting experience including with higher level positions. If you have a passion for finding untapped talent, driving company growth, and helping individuals find promising careers, we want to hear from you.  You will serve as a consultant to your hiring managers, delivering top talent and providing excellent service throughout the recruitment cycle.    Who Are You?   You are a culture ambassador, you love building relationships, and you are passionate about delivering the very best experience for both hiring managers as well as candidates.  You will be successful if you develop strong working relationships with your hiring managers, deliver on expectations, and serve as a trusted advisor to the business.  You will do well in this role if you thrive in an environment where no two days are the same, you work well under pressure, and you can work independently.    Responsibilities: - Work closely with managers to gain a comprehensive understanding of the company’s hiring needs for each position, and meet competitive hiring goals and expectations - Manage the full end-to-end recruiting lifecycle across a variety of open roles helping management find, hire, and retain quality talent - Source candidates using a variety of search methods to build a robust candidate pipeline - Screen candidates by reviewing resumes and job applications, and performing phone screenings - Facilitate the offer process by extending the offer and negotiating employment terms - Grow and foster high-touch relationships with a database of qualified active and passive talent to pull from as new positions open up - Continuously partner with recruiting team and hiring managers to design, refine, and implement innovative recruiting strategies - Stay active with current with job boards, social networks, and platforms to find talent, and plan, create, and release job descriptions and announcement Qualifications and Experience: - College degree in HR, Business, or related field preferred - 8+ years’ experience in Corporate Recruitment/Talent Acquisition with demonstrated success - Excellent English (both written and verbal communication skills) - Experience sourcing, screening, interviewing, and extending and negotiating offers - Working knowledge of applicant tracking and HRIS systems (Experience with ICIMS is a plus) - Demonstrated ability to establish effective and cooperative working relationships built on trust - Working knowledge of interview techniques and applicant screening methods - Deep understanding of employment laws and regulations - Familiar with a wide variety of sourcing avenues - Excellent organizational and time management skills - Strong decision-making skills - Proficient in MS Excel - Ability to work flexible shifts and workdays - Ability to work onsite at Cavite office - Certification in other languages is a plus - Experience working in a global company is a plus About Appen   Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   Growth Strategy   High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.   Appen’s Growth Strategy is Built on Four Pillars - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management #LI-Hybrid
ID
2022-6421
City
Cavite
Job Locations PH-Cavite
Posted Date 2 weeks ago(11/16/2022 3:49 PM)
UX DESIGNER   Position Summary The Appen UX Team is looking for a seasoned UX Designer. Ideally, you'll be someone with B2B SaaS experience in the realm of UX, Interaction and Visual Design. In this role, you'll be utilizing your Design Thinking skills to help deliver the best possible UX & UI for the Appen Platform. You'll join an Agile product development process and work with cross-functional teams to design, build, document and roll out products to help fulfil Appen's vision to be the #1 Data for AI lifecycle company.   Responsibilities - Enact Appen’s corporate commitment to Ease of Use across a broad range of web and mobile interfaces - Create storyboards, wireframes, and prototypes to design intuitive, user-friendly interfaces - Collaborate with other UX team members to apply your Design Thinking skills effectively to arrive on a MVP value proposition on each project while making design decisions that improve Appen’s greater system - Communicate and present Interaction Design ideas with your low or high-fidelity prototypes in UX workshops with Product Managers, Scrum Leads, and Engineers, resulting in an efficient implementation strategy for our most cutting-edge innovations - Exercise your ability to think and document user-stories in detail (or in a prototype), and work closely with Application Engineers to ensure they’re implemented as designed to deliver an implementation of the highest quality possible for Appen’s customers - Remain current on UX/UI trends, patterns, and techniques, and suggest new approaches and methods as necessary    Required Knowledge, Skills and Abilities - 2 years of UX industry experience - Experience designing for Business Users of sophisticated web applications - Track record of up levelling an existing web application’s Interaction & Visual Design - A portfolio submission demonstrating the accomplishments above - Awareness of WCAG accessibility - Experience designing with and for a Design System, and product localization - Competence in user research, with the ability to form data-driven insights to aid the Design Thinking process - Industry experience with agile methodology   If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Remote
ID
2022-6411
City
Cavite
Job Locations PH-Cavite
Posted Date 3 weeks ago(11/6/2022 11:09 PM)
ETL ENGINEER Location: Remote PH     Position Summary You will work very close with project managers to make sure projects can be delivered in time with technical support. You will also work very close with product engineers to generalize project support requirements and build them into product. You will learn how high quality AI training data is baked.   Responsibilities - You will write Python/Shell scripts to do text/image/audio/video data cleaning, data processing and reporting. - You will interact with different data storage solution(like AWS S3) for large volume of data transformation.    Required Knowledge, Skills and Abilities - Bachelor or Master's degree majoring in Computer Science, Software OR related job experience - 3+ years experiencing in CS or related background - Proficient in Python - Knowledge about python libs like multiprocessing, subprocess, csv, json, requests or similar REST API lib are needed - Quick learner and enthusiasm to new things - Responsive and result-driven - Great English oral communication   Desired Qualifications and Experience - Familiar with Pandas / Shell / PostgreSQL is a big plus - Experience in international company is an advantage   If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Remote
ID
2022-6389
City
Cavite
Job Locations PH-Cavite | PH-Remote
Posted Date 2 weeks ago(11/16/2022 3:52 PM)
PROJECT ENGINEER-Python     Position Summary You will work very close with project managers to make sure projects can be delivered in time with technical support. You will also work very close with product engineers to generalize project support requirements and build them into product. You will learn how high quality AI training data is baked.   Responsibilities - You will write Python/Shell scripts to do text/image/audio/video data cleaning, data processing and reporting. - You will interact with different data storage solution(like AWS S3) for large volume of data transformation.    Required Knowledge, Skills and Abilities - Bachelor or Master's degree majoring in Computer Science, Software OR related job experience - 3+ years experiencing in CS or related background - Proficient in Python - Knowledge about python libs like multiprocessing, subprocess, csv, json, requests or similar REST API lib are needed - Quick learner and enthusiasm to new things - Responsive and result-driven - Great English oral communication   Desired Qualifications and Experience - Familiar with Pandas / Shell / PostgreSQL is a big plus - Experience in international company is an advantage   If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Remote
ID
2022-6386
City
Cavite