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Search Results Page 4 of 5

Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 6:05 PM)
Senior Product Manager – Developer Experiences           Position Summary   As our Technical Product manager of Developer Experiences, your role is to make it easy for both external developers across all of Appen’s customer segments leverage APIs & SDKs across our product platforms and increase developer productivity with our internal engineering org. If you are passionate about enabling great developer experiences and want to dive deep into AI/ML, this is an excellent opportunity to do both. In this role you will lead our developer experiences to drive innovation to help developers deliver high quality products by providing easy to use tools and infrastructure.          Responsibilities   - Customer Discovery: Work closely with Customer Success, Engineering and Sales teams to learn about developer personas, discover their use cases and pain points that define the API integration layer, and translate into detailed set of actionable product requirements - Product Ownership: Own the overall product experience for developer tools. (APIs/SDKs). Define the product roadmap based on developer needs, strategic company goals, latest market and technical trends, and competitive landscape - Prioritization: Prioritize from the backlog to solve the most urgent and costly business and customer problems   - Orchestration & Delivery: Partner across UX/UI, Engineering, Product, GTM to manage product development ensuring projects are well scoped, clearly communicated and synthesize the go/no-go of releases based on results - Monitor and measure: Define KPIs and metrics to gain insights, iterate on features and help shape our overall product offerings - Documentation: Advocate with artifacts an easy-to-use developer’s integration experience to engage domain product and engineering teams on API design, sample code, help guides & tutorials        Required Knowledge, Skills and Abilities     - Knowledge and passion for Developer Experiences and platform product management experiences   - Excellent customer-facing written and verbal communication and presentation to stakeholders and executives - Excellent organizational and collaboration skills, particularly the ability to handle multiple priorities, stakeholders and workstreams  - Experience with integrating customer feedback into product requirements, and driving prioritization   - Ability to influence cross-functional teams without authority (e.g. Engineering, UX/UI, Program Management, Marketing, Customer Success and Technical Writers)       Qualifications and Experience   - Bachelors / Masters degree in technical or business related area - 5+ years of product management experience  - Experience in driving elements of product development life cycle for developers from vision to execution (i.e. product vision, GTM strategy, driving requirements and product launch) - 3+ years as software developer or having developers as customers unlocking product experiences via platform APIs, SDKs/CLIs and IDE plugins (e.g. formerly a software developer or technical leader) - Experience with open-source software, open API standards (e.g. Swagger) and understanding of CI/CD deployment practices and tools - Experience with Scrum and agile development practice and working on public cloud platforms (Azure/GCP/AWS) - Experience working on large scale platforms to drive growth, retention and engagement initiatives for cloud/enterprise and/or developer areas.         About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE
ID
2022-5916
City
Remote
Job Locations US-Remote | US-CA-Sunnyvale | US-CA-San Francisco
Posted Date 1 week ago(5/19/2022 3:37 PM)
SENIOR SOFTWARE ENGINEER         Position Summary We need a smart, innovative senior Java developer to help us build scalable, resilient and responsive systems         Responsibilities - Set standards for architecture, tools evaluation and selection for our microservices. - Design and implement the API orchestration layer for our web clients - Be obsessive about security, quality and performance. - Promote best practices for writing maintainable and well­-tested code. - Work closely with members of other development teams to ensure seamless integration with front end and backend services. - Schedule product releases with internal teams. - Participate in innovating existing tools, services, and technologies used at Appen         Required Knowledge, Skills and Abilities - Expert knowledge of Java, Spring Boot and JPA/Hibernate development platform - Experience with microservices and building restful APIs (swagger/express) - Hands-on experience developing software with agile methodologies - Work experience on designing database architecture and SQL. - Experience with one or more of AWS Services, Redis, Maven, Docker, Jira, Git and Confluence. - Familiarity with monitoring and debugging tools for web applications - Assertive “go-better” attitude to get work done with little supervision. - Familiarity with modern Front-End frameworks and tools (React, Redux, webpack). - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.         Qualifications and Experience - 5+ years experience developing commercial web application. - Minimum of 3 years hands on experience with Microservices and restful webservices.         About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI - Remote
ID
2022-5909
City
Remote
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 6:04 PM)
Senior Product Manager – Knowledge, Ontology, and Taxonomy     Position Summary We are looking for an experienced, driven product manager with B2B SaaS experience to drive cross-functional product initiatives that enable Appen customers to consistently classify and interrelate data for training a wide variety of AI machine models. In this role, you will work across engineering, data science, managed services, marketing and sales teams to up level Appen’s software platform. Your contributions will continually expand the ability for our customers to represent their domain knowledge, create ontologies, and publish data labelling systems for a broad range of AI use cases, industries, and systems.   Your area of responsibility will demand excellent communication and collaboration skills, data-driven decision making, continuous evaluation of new opportunities, strong ownership of customer outcomes, and ability to see the bigger picture.     Key Responsibilities · Investigation of market and requirements · Developments of software platform strategies, inclusive of GTM, technical integration, facilitating collaboration across many personas, and creating a shared sense of ownership across Appen · Productize prototypes and conduct experimentation with customers and industry experts · Own product requirements, work delegation and creating a pervasive impact across prelabeled datasets, data collection tools, data annotation tools and human evaluation of AI model deployments · Define service offerings that align Appen’s expertise, deployment of crowd resources, and software roadmap around knowledge graphs, ontology mapping and data classification · Propose new business cases to executive management and obtain buy-in · Work closely with key customers and partners to generate and validate product refinements · Generate content to promote the fast-growth, emerging area of multimodal AI training data preparation · Work closely with Customer Success and Sales teams to evolve roadmap priorities to maximize revenue growth     Qualifications: · BS degree (MS degree highly desirable), with 5+ years of experience in product management in the SaaS enterprise software space · Prior experience in knowledge graphs and taxonomies · Experience using data-driven analytics to gain insights on current situations, new opportunities, and product performance · Experience working directly with customer stakeholders to formulate new use cases for software and/or crowdsourced labor       About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2022-5897
City
Remote
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned.    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred List out years of experience required - Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired - Project Management, Data Analytics/Management and/or Process Improvement is an advantage   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.    
ID
2022-5889
City
Cavite
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 6:05 PM)
Global Account Manager   Job Brief  Quadrant is a global leader in location data and technology. Our newest product, Geolancer, is set to revolutionize how companies collect and verify accurate data from the real-world to drive their products and services. Having up-to-date point of interest data, as well as additional metadata, with accurate latitude and longitude information can make or break a business. In your role, you will be selling real-world data solutions into the largest tech companies in the world, including the big 5 tech giants (FAANG). The Global Account Manager (GAC) is responsible for building strong partnerships, drive the adoption and usage of Geolancer to collect and verify data, and ensure each customer derives ROI from the data.  In essence, the GAC should act as the ‘CEO’ of their accounts and are responsible for all Quadrant revenues and opportunities relating to those accounts. Additionally, the CSM will work with internal teams and across levels to maximize the value that Geolancer can deliver to their clients. Finally, the GAC is a revenue contributor role with an assigned quota for new business, upsell, and renewal opportunities.   Responsibilities - Account and responsible for the growth and profitability of their businesses. - Be responsible for winning new business by driving awareness, building relationships, discovering customers’ needs/problems and positioning Quadrant across their business units. - For current clients, be responsible for all revenue, renewal, variable spending, overage spending, and developing client case studies and whitepapers. - Work with internal teams to and manage customer communications to keep all deliverables on track. - Anticipate and address issues and risks that may arise and find solutions that exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI. - Maximize customer value by identify and closing on up-sell and cross-sell opportunities and driving revenue. - Continue to add value through relationship building, networking, customer advocacy, orchestrating and leading Quarterly Business Reviews, etc. - Own relationship building, discovery, deal formulation, networking, and diligently tracking towards a revenue / bookings based target (quota).   Requirements - Ability to advocate and sell new ideas and solutions to leadership and key stakeholders within the organization. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Thrives in dynamic work environments where every day is different and creating solutions to satisfy client demand. - Strong communication and relationship management skills, with the ability to effectively navigate organizations and create champions for Quadrant. - Collaborative, motivated to learn new things, and passionate about exceeding client expectations. - Experience managing customers both large and small and knowing how and why to manage them differently.   Qualifications - A minimum of 5 years’ Enterprise selling experience in a quota carrying role selling into the top 5 global tech giants (FAANG). - Exceptional presentation and communications skills are required. - Able to work independently and self sufficiently, needing little management, only coaching and mentorship. - Willingness and desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions. - In depth knowledge of how large Tech firms are structured and organized, and how they operate internally. - Fluency in English is required. Fluency in another language is a plus. - Experience with HubSpot is a plus.   #LI-remote
ID
2022-5869
City
Remote
Job Locations US-Remote
Posted Date 1 month ago(4/27/2022 3:59 PM)
  About Appen:  Appen is the leading provider of Data for AI lifecycles.  Appen’s products are used to build and continually improve the world’s most innovative artificial intelligence systems. Appen has three core suites of products (Data Sourcing, Data Preparation, and Model Evaluation by Human) that cover images, text, speech, audio, video, and other data modalities.     Growth Strategy High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognise complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.     Appen’s growth strategy is built on four pillars: - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management     Job Summary: We are looking for an experienced product manager with new business strategy experience to drive strategic decision-making relating to new product initiatives. In this role, you will propose new product initiatives, recommendations, and winning strategies to the leadership team to justify your business cases and gain their buy-in. The responsibility includes a new business plan and proposal, roadmap definition, product execution, GTM strategy, and product launch.       Key Responsibilities: - Conduct market research and competitive analysis to drive strategic decisions for new product initiatives. - Define new business strategies and plans that align with company key growth strategies - Propose new business plans to the executive team and get their buy-in. - Use analytics and research to understand customer needs and turn these insights into a roadmap. - Define pricing strategies and models that support new business plans. - Prioritize roadmap and development efforts based on the new product initiatives. - Partner and collaborate with the marketing for GTM strategy and new product launch. - Build financial models to forecast potential revenue and success metrics for new businesses   Qualifications: - BA/BS degree, with 5+ years of experience in management consulting or new business/product strategy for SaaS enterprise software company. - Prior experience in product strategy/product marketing or product management - Experience with market research, both qualitative and quantitative. - Experience defining new business strategy and pricing. - Proven experience leading the delivery of strategies from roadmap to delivery to GTM. - Experience using data-driven analytics to gain insights on current situations, new opportunities, and product performance. - Experience owning and using measures like NPS, conversion funnels, and financial results       We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    #li-remote
ID
2022-5856
City
Remote
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary The Compliance Administrator – Data Protection is responsible for ensuring that the organization adheres to all data protection regulatory and contractual obligations as well as applicable internal policies. This includes, but is not limited, handling data privacy requests . The person in this role will be collaborating with multiple teams in legal, sales, project management, engineering, IT, but also work independently to complete time-sensitive tasks.   Responsibilities - Collaborate with the Data Privacy Analyst in the processing of data subject access requests (DSARs). - Ability to work quickly and manage high volume of tasks of low to moderate complexity. - Support related tasks as needed by the DPO Privacy/Commercial Counsel.    Required Knowledge, Skills and Abilities - Practical experience working with high volume customer service tasks. - An understanding of data privacy compliance principles is preferred. - Diligence; excellent skills and ability to handle repetitive tasks without decreasing work quality. - Ability to identify and prioritize urgent tasks, learn and improve steadily. - Strong desire to learn quickly and gain improved skills.    Qualifications and Experience - Minimum of an associate degree required. - At least two (2) years of relevant work experience, preferably in a customer service setting.   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2022-5852
City
Cavite
Job Locations US-Remote | US-CA-San Francisco
Posted Date 3 days ago(5/25/2022 5:22 PM)
Position Summary:   ADAP users range from engineers and data scientists to subject matter experts creating training data for machine learning. You will be working on the most important problems in technology today: how can humans and AI collaborate to solve important and sometimes complicated tasks?   As a member of our Client Workspace team, you will design and build user interfaces that provide the best experience for our users, whether that’s collecting and managing training data for AI models, evaluating the performance of the machine learning models used by that data, or building infrastructure for managing data pipelines. Specifically, you will work on annotation tools for 2D and 3D images, video, text, and audio annotation that combine human input (eg: bounding boxes on objects) and Machine Learning input (eg: automatic object tracking in videos). You will be on a cross-functional team collaborating with members of the Product, Machine Learning, Dev Ops, and Engineering teams.   Your work will consist of implementing new features and architecture, migrating existing features from legacy applications to a modern React-based front-end stack, and fixing bugs / maintaining existing functionality. You’ll mentor less experienced developers and constantly work on improving your own skills and the quality of our codebase. To learn more about what we build, feel free to start here: Appen Platform Overview.   Ideal Candidate:   You enjoy working on system services and infrastructure and architecting them for change & innovation. You like to work with different technologies and are passionate about learning. You take pride in designing elegant, simple solutions to challenging problems, creating quality software components, and promoting best practices for agile software development. You can work independently, take on complex problems, and enjoy mentoring less experienced developers. You are looking for a team where you can make a difference while also being challenged to improve your own skills. You have strong analytical skills, an unwavering commitment to quality, a collaborative work ethic, and cutting-edge coding skills.   Responsibilities:   - General feature development for combining human and machine intelligence. - Maintain existing Ruby on Rails microservices. - Migrate legacy systems (primarily RoR views) to React/Redux stack. - Assist with QA and testing strategy. Promote best practices for writing maintainable code. - Design and implement the API orchestration layers for our web clients. - Participate actively in setting standards for/innovating architecture and selecting criteria for tools/tech stack. - Work closely with members of other development teams to ensure seamless integration between frontend and backend services. - Be obsessive about security, quality, and performance.   Qualifications and Experience: -  6+ years of experience developing commercial web applications. - 4+ years of experience with Ruby / Ruby on Rails - 3+ years of experience with React/Redux. - 3 d+ years of experience with working with Node.js platform and tools. - Excellent knowledge of JavaScript and CSS. - Proficiency with command line and Chrome Developer Tools. - Experience with Git, Docker, Jira, Confluence. - Collaborative, focused, and impact-oriented mindset toward software development. - Experience or interest in Machine Learning. You will work closely alongside Machine Learning teams and will be using your application / UX expertise to improve the annotation platform’s performance.   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2022-5839
City
Remote
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary The Trust & Safety Admin is responsible for completing tasks that support the security and integrity of the Appen crowd. The Trust & Safety Admin works with large sets of data to identify and address risk and collaborates with various Appen teams to evaluate and process contributor removals through automated risk detection methods in an ongoing effort to proactively repel fraudulent actors from Appen systems and projects.   Responsibilities - Investigate incoming contributor risk related escalations and requests using multiple platforms and tools; providing a timely resolution and responding to inquiries received from various stakeholders - Review and action fraud alerts from relevant reporting within SLA requirements - Complete weekly fraud flag reviews and determines next steps for positively identified fraud - Apply relevant disciplinary actions as required by the relevant fraud response processes such as user blocking and termination - Support compliance with automation, processes and approach across all BUs - Assist in building and running relevant reporting to ensure processes and decisions are backed by the relevant data    Required Knowledge, Skills and Abilities - Strong written and verbal communication skills. Able to deliver clear and succinct interpretations of data in a manner accessible to all relevant teams - Self-starter, intellectually curious and comfortable operating in a fast-paced, ever-changing environment - Ability to quickly identify patterns and trends across seemingly unrelated content - Capability to validate and explain trends and results compared to outlined success metrics - Must be organized, positive, proactive, and results-oriented    Qualifications and Experience - Experience working with SQL - Experience in fraud or risk analysis is preferred   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.    
ID
2022-5830
City
Cavite
Job Locations US-Remote
Posted Date 4 days ago(5/24/2022 6:39 PM)
PROJECT MANAGER (Artificial Intelligence/Machine Learning)   Position Summary Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.     Responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned   Qualifications and Experience: - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2022-5827
City
Remote
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 12:57 PM)
Global Deal Desk Analyst       Position Summary   We are seeking a proven motivated intelligent hard working individual contributor, with experience accurately implementing processes while quickly and concisely explaining those to others. This Sales Operations role will support the global Sales organization by assessing and assigning support tickets as well as completing tickets regarding customer forms/information requests.  The role will provide daily interaction with the Sales team.  We are seeking an individual with a strong analytical, decision making, and communications skills, along with the ability to quickly process and act on information.       Responsibilities - Follow established processes to ensure the smooth flow of internal requests from Sales - Triage ticket requests and assign appropriately - Fill out customer forms and answer information requests accurately - Follow up with ticket assignees to ensure timely resolutions - Answer questions from Sales regarding the document review and approval process and where specific documents are in the process - Recommend process improvements to improve customer service   Required Knowledge, Skills and Abilities - Detailed oriented and analytical mind with a drive to seek the truth and drive what is right for the organization and company at large - Outstanding decision making and communication skills - Ability to interact with other internal teams to drive closure of support tickets - Ability to learn new processes quickly   Qualifications and Experience - Four-year college degree from an accredited institution; master’s in business administration (MBA) or equivalent preferred - Minimum 5 years of sales operations or Deal Desk experience in an enterprise sales environment - Strong business acumen. Prior sales, contracts management, or business consulting experience preferred. - Experience in sales operations, business planning, or sales support team is a strong plus. - Experience successfully working analytically rigorous corporate initiatives - Prior experience in the enterprise hardware space a plus. - Bachelor’s degree, Masters’ degree preferred, project management certification a plus     About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #li-remote    
ID
2022-5790
City
Remote
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary Planning analysts design and implement business and marketing strategies to increase company profits and reduce costs, develop Power BI reports and dashboard that will help the operations understand key data to use for project key performance indicators, and establish basic workforce management structure to maintain a seamless movement of our manpower. Planning analysts report to operations managers and must be able to work in a collaborative, high-stress environment. Planning analysts help drive critical business decisions by analyzing metrics and designing reports. They communicate these results to managers and often provide suggestions based on their findings.   As a planning analyst, you must have a bachelor's degree in business, finance, information systems or a related field. You should also have advanced skills in SQL and Microsoft Excel, among other software programs. However, no formal certification is required for these. In addition to technical skills, reporting analysts must have the ability to prioritize tasks and manage time well. The ability to effectively communicate the results of your analysis is critical.   Responsibilities - Day-to-day duties for planning analysts vary based on the industry they’re in and the financial interests of the hiring company. The following core job duties, however, are essentially the same in all businesses and industries:   - Develop Strategies - Planning analysts develop reports and operational performance measurement strategies to increase project performance and boost sales. Design business analysis and data recording systems for use throughout departments.   - Analyze Data - Planning analysts’ study and analyze various business data and financial information, including market trends, sales figures, and inventory control processes. Maintain databases and perform updates as necessary to ensure accuracy.   - Study Daily Operations and Power BI Dashboards - Planning analysts streamline daily business operations to find ways to cut costs, maximize workforce, and increase performance. Update the Power BI dashboards and make sure that all data requirements are accurate and updated on a daily, weekly, and monthly basis. Regularly examine data reports to locate and resolve mistakes throughout and communicate the results of data analysis in written and verbal form to managers. - Consult with Staff - Planning analysts collaborate with Operations/Program managers and corporate staff to implement operational, financial, and staffing plans. Support various departments, including marketing and sales, in reaching their goals through analysis - Create Reports - Planning analysts write reports outlining various operational strategies, workforce analytics, and design detailed plans to enforce them. Create business reports that provide insight into key data points and accurately analyze and collect data for various types of business reports.    Required Knowledge, Skills and Abilities - Proven technical skills in business intelligence, business analytics, data architecture, data warehousing design, data transformation for analytics purpose. - Knowledge of Microsoft Power BI, Looker and other reporting tools is an advantage but not essential. - Expert in the development of key organizational management dashboards and reporting needs - Skill in exercising initiative, judgment, problem-solving, decision-making. - Excellent written and oral communication skills with the ability to communicate with a wide and disparate user base across the organization and at all levels. - Well-developed management and motivational skills, setting performance standards. - Effective decision making in relation to systems and/or processes. - Ability to work under direction of different leads and balance work on project and operations while working on a tight schedule and budget. - Skill in planning, organizing, and prioritizing. - Skills in identifying and resolving problems.    Qualifications and Experience - One to three years of experience as a workforce management, financial or business analyst - Experience in SAP, object-oriented programming, and other data analysis programs - Analytical skills that allow for the development of data-driven reports - Demonstrated ability to manage time and prioritize projects to meet deadlines - Ability to use Power BI, SQL, and Microsoft Excel to create pivot tables, graphs, and charts - Strong written and verbal communication skills to effectively relate data to coworkers - Excellent critical thinking skills to help solve business problems and make decisions - Tendency to pay close attention to small details that could impact results - General knowledge of business operations, objectives, strategies, process, and information flow.   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.    
ID
2022-5760
City
Cavite
Job Locations US-CA-Sunnyvale
Posted Date 1 week ago(5/19/2022 3:42 PM)
Sr QA Engineer (Performance)/SDET       About the Role We are looking for a white box performance QA Engineer who has a strong hands-on experience in extending and optimize existing framework for stress & performance, service/integration testing on a complex Web Application. You will be working with the backend development engineer team and DevOps team to build code and provide insight into the performance, scalability customer usage and failure analysis, generate test data, and simulations. You will be navigating the codebase/API, identify weak spots and constantly design better and creative ways to break software and identify potential problems. Some organizations refer to this a Software Development Engineer in Test (SDET) or QA Automation Engineer.   Primary Responsibilities · Work closely with DevOps team to support multiple test environments upgrade and maintenance. · Work closely with architects, developers and QA Engineers to design, build, extend and execute Performance test. Generate and analysis test results to improve scalability of the product. · Understanding the flow of code and how it interacts with different components. · Reproduce, debug and finding root cause of existing performance product issues. · Identify weak spots and potential problems. Constantly design better and creative ways to break software. · Continuously improve the existing automation, speed, quality, and automate repeated tasks. · Work with engineers and QA team to create testing tools and debug automation failures.   Skills & Experience · 3-5 years of hands-on experience in design and build various API testing framework and/or End-to-End automation framework by using Python. · Expertise using tools to build and optimize frameworks, such as Lucas, Grafana and PyTest. · 1-2 year working experience on AWS Cloud Computing, Jenkins, Docker, and Kubernetes, SDLC, CICD pipeline. · 1-2 year working experience with relational database technologies such as PostgreSQL. · 2-3 year experience working with service-oriented architectures. · 1-2 years working knowledge with Kafka. · Knowledge of test methodologies, working experience writing excellent test plans and test reports. · Proactive, have passion in testing, love challenges, quick learner, detail oriented, analytical, problem solver with “get the work done” attitude. · Minimum BS degree in Computer Science or a related technical field.         About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    
ID
2021-5732
City
Sunnyvale
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 3:25 PM)
MACHINE LEARNING INFRASTRUCTURE ENGINEER       Position Summary   Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produces the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging and very few company can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text and audio, as well as data capturing.   Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate who will join Appen’s fast growing data science & machine learning team.   We are seeking a machine learning infrastructure engineer with hands-on expertise to build and enhance our machine learning infrastructure to improve millions of annotators efficiency at scale.    In this role, you will be the part of a fast growing team solving very interesting technical problems at the intersection of various exciting domains like Cloud Computing, Distributed Systems, Big Data, Machine Learning, and High Performance Computing. Your work will have an enormous impact on Appen's long-term success.         Responsibilities:   - Design solutions for machine learning infrastructure that will support the current and future needs of our business. - Build scalable and reliable infrastructure that supports feature engineering, model training, deployment, inferencing, performance monitoring in the cloud and on prem. - Build pipeline that supports running multiple machine learning models in parallel in production - Collaborate with data scientists to improve existing machine learning model training and evaluation pipelines - Build continuous integration, testing, and deployment pipelines in cloud computing environments for machine learning services - Build data logging, tracking, analyzing, monitoring and reporting pipelines in cloud computing environments - Work closely with related teams across Appen to ensure that our machine learning services work seamlessly in Appen's platforms and tools.         Required Skills and Qualifications:     - BS or above in Computer Science, Electrical Engineering, or a related field - 3+ years of industry experience building ML infrastructure at scale - Proficient in Python or C++. Experience writing and maintaining high-quality production code - Deep knowledge of Linux operating system and proficient in Bash - Experience in using AWS ECS (or similar orchestration platforms such as Kubernetes), Kafka (or similar streaming platforms), low latency data management systems such as Redis, RocksDB, DynamoDB - Experience in using AWS and/or other major cloud platforms to build data-intensive infrastructure, specially for machine learning applications - Working knowledge of CI/CD automation tools such as Docker, Jenkins, Terraform, Helm etc. - Working knowledge of publicly available ML platforms such as Sagemaker, Kubeflow etc. - Knowledge of machine learning concepts and fundamentals - Great communication skills, both written and oral; comfortable presenting findings and recommendations to non-technical audiences - Ability to proactively learn new concepts and apply them at work     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2021-5720
City
Remote
Job Locations US-Remote
Posted Date 3 days ago(5/25/2022 5:18 PM)
PROFESSIONAL SERVICES ENGINEER REMOTE USA    Responsibilities - Design, build and implement custom solutions to process large amounts of data through the Appen Data Annotation Platform - Provide technical recommendations as a “trusted advisor” to internal and external stakeholders with a “customer first” mentality - Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals - Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements - Travel to customer on sites as needed (post COVID-19)   Required Experience/Skills - Minimum 3 years of implementation experience and/or in a technical customer-facing role - Working knowledge of scripting and coding, database querying, and web development (e.g. Python, JavaScript, HTML, CSS, and SQL) - Ability to break down complex problems and resolve through customer consultation and execution. - Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences - Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment Nice to Haves: - BS. in Computer Science or Technical Bootcamp Equivalent - Knowledge of ETL and ETL workflows - Exposure to AWS Cloud Services, such as S3 and Lambda - Experience building Executive-level and customer-facing dashboards and analysis About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2021-5689
City
Remote
Job Locations US-Remote
Posted Date 4 days ago(5/24/2022 6:49 PM)
CLIENT SERVICES DIRECTORPosition Summary The Client Services Director is responsible for overseeing daily operations for a team of Program and Project Managers and managing portfolios of Client relationships. The Director orchestrates a team of Managers in the performance of their duties including but not limited to client management, onboarding new clients, ramping new projects, process development, report and data management, strategic planning, project and data analysis, meeting coordination, training and team mentoring. Responsibilities The role includes but is not limited to the following duties and responsibilities: - Supervise the efforts of a team of Program and Project Managers - Build, develop and maintain high-performing delivery teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives - Establish and monitor team and individual goals and drive teams to accomplish and exceed them, inspiring and fostering team commitments, innovation and continuous improvement with measurable results - Develop and deliver semi-annual performance reviews for all direct reports as well as review performance evaluations given by direct reports to first line subordinates. - Drive operational excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes for Appen and its operations - Meet and exceed project budgets - Monitor and control margins and participate in pricing strategies - Oversee the development and maintenance of operational process and program documentation - Drive thorough and timely communications that fosters confidence in knowledge and enables a proactive, collaborative work environment. Communicate effectively both up and down communication chains. Occasionally required to present to executive team or during company events. - Drive new business by supporting new client and project growth as well as  implementation of new business or service offerings. - Spearhead the development, implementation and maintenance of Appen’s internal infrastructure including building processes for assigned projects, operations and initiatives. Drive initiatives for improving Appen’s internal suite of tools. - Implement and maintain lean processes and programs - Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units - Provide excellent customer service across Appen’s full client base: - Successfully build, maintain and grow productive relationships with assigned client base - Respond to and appropriately prioritize client requests and project delivery requirements as they arise - Complete periodic needs analysis and proactively listen for clients’ pain points and dissatisfaction and drive appropriate resolutions - Address client requests and feedback with appropriate urgency and escalation - Work closely with Business Development to identify and drive new business strategies and activities   Qualifications and Experience - 5 years minimum senior management experience working in a metrics driven setting in a production, operation, or call center environment. - 5 years experience in a client facing role. - 10 years minimum experience managing teams and mentoring others, including hiring and managing full time and contract staff or consultants. - BS or BA degree from an accredited University or equivalent work experience preferred. - Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Demonstrated time management and organizational skills with attention to details - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues.  Able and unafraid to provide valuable input across the company - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills.  Effectively coaches, mentors and trains peers and team members - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members - Ability to drive customer service excellence, proficient in managing client relationships and able to drive new projects forward while keeping the customer happy - Track record of building and developing effective teams that deliver high quality production, operation or call center work - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities - Maintains a high level of business acumen and is able to lead process improvement and innovation while drivinge effeciencies and and change - Experience managing full budget responsibility with a demonstrated high-level of fiscal awareness and responsibility.  Does not waste resources and continuously looks for methods to develop processes that have a positive impact on the bottom line   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2021-5675
City
Remote
Job Locations US-Remote
Posted Date 3 days ago(5/25/2022 5:15 PM)
SENIOR PROFESSIONAL SERVICES ENGINEER REMOTE      Responsibilities - Lead strategic alignment and technical delivery of customer annotation programs with consistent communication to all stakeholders from project team to executive leadership - Create technical implementation strategy for projects leveraging Appen technologies - Design, build and implement custom solutions to process large amounts of data through the Appen Data Annotation Platform - Provide technical recommendations as a “trusted advisor” to internal and external stakeholders with a “customer first” mentality - Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals - Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements - Increase overall effectiveness by systematically identifying and solving root cause organizational and technological challenges discovered throughout program delivery - Travel to customer on sites as needed (post COVID-19)   Required Experience/Skills - Minimum 5 years of implementation experience and/or in a technical customer-facing role - Working knowledge of scripting and coding, database querying, and web development (e.g. Python, JavaScript, HTML, CSS, and SQL) - Ability to break down complex problems and resolve through customer consultation and execution. - Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences - Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment - Understanding of data pipelines from data retrieval, ingestion, querying, scripting, processing, and delivery - Ability to independently plan and manage programs and projects of significant complexity and risk across multiple teams and functions with stakeholders in different time zones Nice to Haves: - B.S. in Computer Science or Technical Bootcamp Equivalent - Knowledge of ETL and ETL workflows - Exposure to AWS Cloud Services, such as S3 and Lambda - Experience building Executive-level and customer-facing dashboards and analysis About Appen Appen is a Human-in-the-Loop AI solution for data science and machine learning teams. Our industry leading, AI-assisted data annotation platform trains, tests, and tunes machine learning models to make AI work in the real world.  Appen’s technology and expertise supports a wide range of use cases that gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2021-5600
City
Remote
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 3:26 PM)
            SENIOR MACHINE LEARNING & INFASTRUCTURE ENGINEER           Position Summary   Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produces the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging and very few company can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text and audio, as well as data capturing.   Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate who will join Appen’s fast growing data science & machine learning team.   We are seeking a staff/senior level machine learning infrastructure engineer with hands-on expertise to build and enhance our machine learning infrastructure to improve millions of annotators efficiency at scale.  This is a tech lead role with the potential to grow into a senior manager.     In this role, you will be the part of a fast growing team solving very interesting technical problems at the intersection of various exciting domains like Cloud Computing, Distributed Systems, Big Data, Machine Learning, and High Performance Computing. Your work will have an enormous impact on Appen's long-term success.    Responsibilities:   - Design solutions for machine learning infrastructure that will support the current and future needs of our business.  - Build scalable and reliable infrastructure that supports feature engineering, model training, deployment, inferencing, performance monitoring in the cloud and on prem. - Build pipeline that supports running multiple machine learning models in parallel in production. - Collaborate with data scientists to improve existing machine learning model training and evaluation pipelines. - Build continuous integration, testing, and deployment pipelines in cloud computing environments for machine learning services. - Build data logging, tracking, analyzing, monitoring and reporting pipelines in cloud computing environments. - Work closely with related teams across Appen to ensure that our machine learning services work seamlessly in Appen's platforms and tools.     Required Knowledge, Skills and Abilities:   - BS or above in Computer Science, Electrical Engineering, or a related field - 5+ years of industry experience building ML infrastructure at scale - Proficient in Python or C++. Experience writing and maintaining high-quality production code - Deep knowledge of Linux operating system and proficient in Bash - Experience in using AWS ECS (or similar orchestration platforms such as Kubernetes), Kafka (or similar streaming platforms), low latency data management systems such as Redis, RocksDB, DynamoDB - Experience in using AWS and/or other major cloud platforms to build data-intensive infrastructure, specially for machine learning applications - Working knowledge of CI/CD automation tools such as Docker, Jenkins, Terraform, Helm etc. - Working knowledge of publicly available ML platforms such as Sagemaker, Kubeflow etc. - Knowledge of machine learning concepts and fundamentals - Great communication skills, both written and oral; comfortable presenting findings and recommendations to non-technical audiences - Ability to proactively learn new concepts and apply them at work       About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2021-5594
City
Remote
Job Locations US-Remote
Posted Date 3 days ago(5/25/2022 5:02 PM)
CUSTOMER SUCCESS MANAGER (Location: USA Remote)     Position Summary The Customer Success Manager (CSM) is responsible for managing a $3-5M book of business, achieving high customer retention rates within that customer base, and ensuring that an environment for revenue expansion is possible. In addition, the CSM must align multiple internal functions and work across levels and functions within our enterprise customers to maximize the value that Appen delivers. Responsibilities - Accelerate customer platform adoption during the onboarding phase by driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas - Ensuring proper internal alignment and customer communication to keep all deliverables on track - Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI.Driving high utilization of customer’s subscription. - Driving the customer’s business transformation and operational excellence. - Being the customer’s trusted advisor and advocate within Appen. - Collaborating and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics. - Grow product use within our customer base by understanding and clearly communicating customer use cases, goals, business needs and opportunities to both our product and sales teams. - Building strategic relationship across the enterprise organizations we serve. - Arming Product with customer stories to accelerate product adoption and improve and expand product functionality to ensure immediate customer needs are consistently met and future goals aligned. - Working with Sales to identify new use cases and support their efforts to expand usage within and across enterprises. - Establish a repeatable and scalable engagement model for our Enterprise customer base by creating and driving process standardization and improvement within the CSM team Required Knowledge, Skills and Abilities - Prior experience managing a portfolio of customers with total annual recurring revenue between $1 and $5 Million (i.e., ARR). - Strong leadership skills to advocate cross functionally on behalf of customers. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL. - A true passion for customers and for Customer Success with the ability to build strong relationships. - Truly enjoys a dynamic environment where every day is different, and each challenge is different. - Can juggle multiple, very different tasks – an advanced customer wanting to leverage deep functionality today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each client may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to our success. - Experience managing customers both large and small and knowing how and why to manage them differently.   Qualifications and Experience - Bachelor's degree or equivalent work experience. - Willingness to travel and meet customers up to 15% of the time (post-COVID). - 3-5 years in a customer-facing role (CSM, Account Management, Sales) preferably at a SaaS company. About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2021-5586
City
Remote
Job Locations US-CA-San Francisco | US-CA-Sunnyvale
Posted Date 1 week ago(5/19/2022 3:42 PM)
QA Tester -Junior  About the Role The ideal candidate has a deep knowledge of test methodologies. You must be comfortable creating excellent test cases, execute test cases. It is important that you are able to dive into the deep technical aspect of the product.  You will be responsible for finding, reporting, and reproducing bugs and glitches. Closely working with the development teams and product teams. You have the hands-on ability to automate repeated tasks, can run and debug the automation failures. If you are competent in finding defects in applications, extremely detailed, love testing and are passionate about quality, we would like to meet you.    Responsibilities: - Proactively creating, updating, and maintaining test plans / test cases with minimum or no PRD. - Proactively executing various tests on new software products to ensure that programs satisfy all specifications and requirements. - Work closely with cross-functional teams to find defects, report bugs, and debugging during each sprint cycle to ensure that our products work correctly. - Communicate the defects to cross-functional teams. - Identify automatable features and create automation scripts for repeated tasks in your feature domains, debug and maintain the automation failures on a regular basis. - Working with cross-functional teams, frequent communication will be required. - Triage and reproduce customer reported issues. - Support and maintain our product in testing environments on AWS is a plus. - Kafka & Kubernetes testing experience is a plus - Perform end-end stress/load tests to identify the potential issues is a plus. - Have code deployment experience is a plus.    Skills & Qualification: - Hands on at least hand-on 3-5 years of experience as a QA engineer or in Engineering testing role. - Needs to work with Automation eng, Run the automated + Manual test, de bug. Talk about product -create test plans. - Working knowledge of creating and executing excellent test cases UAT, functional testing, regression tests. Document test cases into test case management system. - Working experience with Python, Selenium WebDriver, JS, SQL, HTML/CSS, Jenkins, Postman, New Relic and AWS. - Self-motivated individuals with competent to proactively find defects during each sprint cycle - Extremely detailed oriented with great problem-solving skills. Technical enough to find the root cause of the defect. - An ability to work in a scrum-based agile and nimble environment. - Always has mind set to look for bugs, love to look for a way to break the system. - Fast learner for complicated web application. - Good communication skills - Knowledge of Ruby on Rails is a plus - BS degree in Computer Science or a related technical field #li-remote
ID
2021-5579
City
San Francisco