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Search Results Page 5 of 7

Job Locations US-Remote
Posted Date 6 days ago(5/19/2022 3:39 PM)
SENIOR DATA ENGINEER     Appen’s mission is enable customers to build better AI by creating large volumes of high quality, unbiased training data faster. To accelerate Customer needs and product growth, Appen is building modern data lake and data warehouse. Data Engineers develop modern data architecture and tools to provide end to end data solutions and meet key business objectives.   The data engineer will be an integral member of the Data Engineering team.         Responsibilities:   - Design, build data models to support structured and unstructured data - Design, build and deploy scalable high-volume data pipelines to move data across systems - Lead architecture and implementation of batch and real-time data pipelines with instrumentation - Design, build data transformations, metrics and KPI with data governance and data privacy policies - Build centralized data lake, data warehouse and visualizations that support multiple use cases across different products for engineering and enterprise - Work with Product team to deliver features on time - Build data subject matter expertise and own data quality - Design and develop software and data solutions that help product, engineering and business teams make data-driven decisions - Owning existing processes running in production, problem solving and optimization - Partner with data science team to provide quality data for model development and productionizing machine learning models - Partner with analytics team to build datasets that support visualizations - Conduct design and code reviews to deliver production quality code       Qualifications:   - 4+ years of experience in data warehouse space - 4+ years of experience in custom ETL/ELT design, patterns for efficient data integration, change data capture, implementation, and maintenance - 4+ years of experience in query writing(SQL & NoSQL), schema design, normalized data model and dimensional model - 2+ years of experience in Python , Spark, API, Git, CI/CD, and AWS Cloud - 2+ years of experience in any MPP databases (AWS Redshift, Snowflake, etc) and RDBMS (PostgreSQL, mySQL) - Experience processing variety of data sources : Structured, Unstructured, Semi-Structed, SQL, PubSub, API and Event based in cloud based infrastructure and data services - Experience in Airflow, S3, DBT - Excellent communication and collaboration skills - Strong coding skills in Python - A passion for building flexible data sets that enable current and future use cases - Analyzing large volumes of data to provide data driven insights, gaps - Experience using development environments such as Docker, Kubernetes.     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.       #li-remote
ID
2022-5991
City
Remote
Job Locations PH-Cavite
Posted Date 6 days ago(5/19/2022 4:54 PM)
Position Summary Appen’s Team Manager (TM) is responsible for monitoring and driving key performance metrics for a group of QA Associates, Associate Project Managers and Project Managers. The Team Manager works collaboratively with Appen Management to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Responsible for meeting and maintaining quality and productivity targets set by the business or the project - Oversees the team’s performance, attendance, and work attitude - Provides daily/weekly/monthly/quarterly/yearly and adhoc reports which may include: - Productivity - Quality - Task progress - Ensures that deadlines are met on tasks that are time sensitive - Creates training manuals with project managers - Leads and facilitates project specific training initiatives as needed - Leads a continuous improvement culture within the operations/project - Provides overall leadership in employee morale and motivation on the Operations floor - Acts as mentor to associates and specialists - Creates scorecard with project manager, quality team to ensure SLA’s and KPI’s are met - Implements changes to process and measures as dictated by the project - Adhoc tasks as assigned Accountability:   - Performs a monthly review of associates and specialists performance - Review of actual results vs client SLAs - Review of project’s quality outputs (error trends, repeat offenders) - Productivity and utilization of Annotators and Supervisors - Provides daily attendance and headcount report - Ensures accurate records of production hours worked on Appen Timesheets for purposes of payroll and client headcount report - Provides leadership through decisions needed to ensure proper daily staffing - Mitigation of Employee relations issues within the operations team - Disciplinary actions - Issues pertaining to morale and motivation - Works with the Program Manager and Project Managers on the creation of training requirements - Conducts training and onboard new hires to the project - Lead employee engagement initiatives and ensure proper return on investment through output - Attend to corporate requirements for the project / operations - Work with local support teams to ensure compliance to site or local requirements - Where necessary, complete additional tasks as assigned.    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills with ability to present information clearly and concisely in writing or verbally. - Must also be an attentive and careful listener and respond appropriately to others. - Bi-lingual in a second language is a bonus - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - List out years of experience required - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 1-2 years of Team Lead experience in a metric-driven setting working in a production, operation, or call center environment - Project Management, Data Analytics/Management and/or Process Improvement is an advantage   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines   If this resonates with you, or if you feel like you would excel in the role, apply now! #LI-onsite   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-5987
City
Cavite
Job Locations PH-Cavite
Posted Date 6 days ago(5/19/2022 5:00 PM)
Position Summary The Reporting/Business Analyst is responsible for report creation, data collection & analysis, and providing general support to the Directors and project management teams within the account. This is a collaborative position which requires creativity, innovation, efficiency, and strong communication and organization skills.   Responsibilities - Design and build effective and efficient reporting solutions, primarily in Excel and Power BI, that fulfill business operational reporting requirements and highlight key KPIs/SLAs for the business. - Conduct data analyses, spot data trends, perform gap analyses, and generate reports. - Help define and build visual representations (charts) that provide intuitive indication of operational performance over time and identify opportunities to improve performance or recognize success. - Address report/information requests, clearly communicating commitments, issues, completion dates and status with requestors and with management. - Collaborate with project teams both to collect data and to review current processes in order to propose efficiencies. - Participate in the development and maintenance of data warehouse, subsequent reporting enhancements, including the creation of new reporting templates and analytical reports. - Continually research and test the most current tools applicable to improve existing reporting processes and its possible uses for data management and reporting. - Support the account with ad-hoc projects, as assigned.    Required Knowledge, Skills and Abilities - Demonstrated high level of proficiency in Power BI reporting and dashboard creation. - Demonstrated high level of proficiency in MS office (advanced Excel macro-based applications, leading to creating & managing performance dashboards). - Working knowledge/experience on SQL and Tableau is a plus. - Strong analytical and problem-solving skills and exceptional attention to detail. - Good comprehension of technology and data management tools used in the process of collecting, storing, retrieving, and analyzing data. - Ability to work and thrive in a collaborative team environment. - Excellent communication skills, both in writing and verbally, including: - the ability to clearly and concisely present complex quantitative analysis with actionable insights to a wide audience, including clients, managers, and senior leaders; - and effectively using active listening skills. - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Flexible, independent, and organized with strong time management skills and ability to work on multiple projects under tight deadlines. - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change.    Qualifications and Experience - Graduate of Business Administration, Management Information Systems, Accounting, Mathematics, Statistics, Industrial Engineering, Computer programming-related studies or any other related courses. - 2-3 years’ experience in reports management and data analysis, with proven ability to deliver high quality & accurate reports within demanding timescales.   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines   If this resonates with you, or if you feel like you would excel in the role, apply now! #LI-onsite   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-5983
City
Cavite
Job Locations PH-Cavite
Posted Date 6 days ago(5/19/2022 4:47 PM)
Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned.    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred List out years of experience required - Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired - Project Management, Data Analytics/Management and/or Process Improvement is an advantage   If this resonates with you, or if you feel like you would excel in the role, apply now! #LI-onsite   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-5977
City
Cavite
Job Locations US-Remote
Posted Date 6 days ago(5/19/2022 4:58 PM)
PROJECT MANAGER   Position Summary Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.     Responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned   Qualifications and Experience: - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2022-5974
City
Remote
Job Locations US-Remote
Posted Date 6 days ago(5/19/2022 3:39 PM)
Senior Devops Engineer   About Us Artificial Intelligence (AI) is transforming the world in almost every industry. Everyone knows only high-quality annotated training data can produce the most accurate machine learning solutions. However, creating training data with high-quality in a scalable way is very challenging and very few companies can do it. Even less can do it well, which is why businesses across all industries trust Figure Eight. In March 2019, Figure Eight was acquired by Appen. Together, Appen and Figure Eight combine the best of human and machine intelligence to provide high-quality annotated training data that powers the world’s most innovative machine learning (ML) and business solutions. The Figure Eight platform enables ML and data-driven business solutions to scale across a diverse set of industries including retail, automotive, finance, manufacturing, agriculture, life sciences, robotics, and more. The Figure Eight platform transforms audio, video, text, and images into high-quality annotated data to support a variety of use cases ranging from computer vision and search relevance to data categorization and natural language processing (NLP). Learn more at www.appen.com.   Responsibilities: - Work closely with Application Developers and contribute to architectural discussions. - Work closely with Machine Learning Scientists process automation specifically related to their work - Work with and support internal users in Sales, Sales Engineering, Customer Success, Marketing and Accounting on optimizations, break-fix and planning for the applications they use in support of our customers and contributors - Support of production infrastructure and services, including our - AWS Infrastructure such as EC2, ECS, S3, IAM, Route53, Elasticache, Load Balancers, CloudWatch etc. - IaC tools: Terraform, Cloudformation - Rails, Python and Java Applications - Docker and Kubernetes - PostgreSQL, Redis databases. Datawarehouse in Redshift with supporting ETL processes - Programming skills in Shell, Python - Provide leadership to the team in mastering technologies, identifying and implementing worthwhile new technologies and improving our process. - Continuous delivery (CI/CD) using Jenkins, Groovy Script, Docker, Chef/Ansible, AWS ECS, Kubernetes. - Site reliability and availability, including end-to-end performance, service monitoring, alerting, capacity sizing and planning. - 24/7 on-call rotation for production support, troubleshooting production and development issues. After-hour emergencies are rare, and you will help us make them even rarer! - Business continuity planning and testing.   Skills and Experience: - At least 5 years of DevOps and system administration experience, preferably in mid or late startups. - At least 3 years in managing AWS or GCP cloud infrastructure. - Experience in configuring and supporting SaaS environments, provisioning resources, monitoring utilization and making adjustments in accordance with SOPs - Expertise in Docker. Kubernetes would be an added advantage. - Experience monitoring/APM tools such as New Relic, CloudWatch and Rollbar. - Linux administration (Ubuntu, Amazon Linux, Centos) and scripting (e.g. shell script, Python). - Human skills, e.g. team player, clear and concise communication, problem solver, sense of humor.   Good to have: - Expertise in database scalability and availability, preferably with PostgreSQL and Redis. - Building hybrid cloud. - Experience in building IaC. - Data protection and secret handling technology such as Vault, AWS Secrets Manager. - Logging, Performance Monitoring (e.g. New Relic, DataDog, EFK/ELK) - Managing micro-services and real-time event processing is a big plus.       About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     #li-remote
ID
2022-5969
City
Remote
Job Locations US-Remote
Posted Date 1 day ago(5/24/2022 7:20 PM)
ASSOCIATE PROJECT MANAGER Position Summary Appen’s Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation. The APM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Execute day-to-day quality processes and drive quality improvements - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Become familiar with all aspects of managing client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned  Qualifications and Experience - Minimum 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired - BS or BA degree from an accredited university or equivalent work experience preferred - Driven to focus on quality and service delivery - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives the development and implementation of new ideas - Advanced Excel skills required - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2022-5948
City
Remote
Job Locations US-Remote | AU-Chatswood
Posted Date 6 days ago(5/19/2022 4:56 PM)
LINGUISTIC PROJECT MANAGER  (Language Technology Projects)   About the Role: To meet our current and future work commitments we are inviting applications from individuals with interest in language, technology and project management. The role involves managing concurrent projects, applying your linguistic & project management skills. The successful candidate will join a friendly project focused team supporting clients in North America.   You will lead teams towards customer project delivery while simultaneously handling key stakeholder relationships. You will need to be a highly motivated, ‘results driven’ individual, with superior organizational skills. You will be a natural leader, with excellent communication skills, that enable you to build relationships, manage client relationships and motivate project team members.   Position Summary:   The Project Manager at Appen will manage a portfolio of small to medium-sized linguistic projects for established clients. He/She will rely on their linguistic skills to lead project teams of linguists/specialists, while bringing in their project management and customer focus to effectively manage project scope, and to meet or exceed project targets while delivering high quality.   Key Responsibilities: - Autonomously plan and manage project teams to quality, scope, time, and budget; ensure effective project execution and delivery - Build strong client relationships through customer service and regular reporting - Report and manage project financial activities - Report project status, manage risk and issues and undertake recovery action as necessary to ensure project success - Ensure close and regular communication with all internal project stakeholders - Share knowledge and take initiative to improve processes - Provide operational input to the Sales team to support business growth opportunities   Required Knowledge, Skills, and Abilities: - Degree in linguistics, computational linguistics, language studies, a related field, or equivalent experience - 2-5 years project management experience preferably in a language, linguistics, or software-related field, in a client-facing role - Solid understanding of linguistic concepts and terminology - Familiarity with a broad range of Natural Language Processing Technologies and their application to the company's business areas - Strong technical and data management skills - Excellent communication skills - Demonstrated ability to work effectively in an environment characterized by frequent change, and a fast, deadline-driven culture  Desired Skills: - Native or near-native proficiency in at least one language other than English - Familiarity with a range of Natural Language Processing technologies - Experience with regular expressions, scripting, or programming skills    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.     #li-remote
ID
2022-5945
City
Remote
Job Locations US-Remote | US-CA-San Francisco
Posted Date 6 days ago(5/19/2022 3:25 PM)
Position Summary:   Appen Engineering applications in workforce management (WFM) and AI data annotation support millions of users worldwide.  These stacks are developed utilizing best practices in modern software development, and many programming languages including Java, Python and Ruby. Infrastructure is deployed with AWS Managed Services (RDS,S3,ECS,EC2,Lambda,etc), Docker, Kafka and K8n.  As additional integrations occur, efficiencies can be gained by not having individual teams develop the same capabilities.   As a member of our Platform Shared Services team, you will help to promote, solution, develop and maintain a set of core technologies used across the application stacks.  Currently supported services include Appen Identity Service (SSO), Data Privacy DSAR (eg. GDPR) and Cloud Storage   Responsibilities: Design and Implement Solutions: - For new Platform Shared Services team opportunities, new solutions will be required - Utilizing the team depth and experience, tasks will include: - Review and help to improve Project Requirement Documents (PRD’s) - Design efficient, useable (integrate-able), and maintainable solutions - Document API’s and How To’s - Work with application teams on integrating - Bugfix core solution issues Support Existing Solutions: - Tasks will include: - New feature development - Bug fixing - Documentation enhancements - Onboarding new application integrations - Production operational support - Cost optimization Required Knowledge, Skills and Abilities: - Backend Software Engineer in an engineering organization developing cloud-based applications. - Programming Languages: Must be an expert in at least one of Java, Ruby or Python and be comfortable making changes to existing code in any of the above. Backend engineers - Databases: Full abilities to work with databases including PSQL, PgAdmin, MySQL, MySQL Workbench, SQL, schema mods, indexing, etc. - Ancillary application technologies: Development and use of Restful API’s. An understanding of Kafka / Eventing. Queing, caching, storage, NFS/EFS, etc. Qualifications and Experience: - 5+ years of experience - Full Stack and work across/integrating multiple applications a plus - Scrum / Agile / Jira / Git, Github / Slack / Jira - Cloud Infrastructure experience including IaC / DevSecOps ideally with AWS - SSO Provisioning / Deprovisioning: Experience implementing application authentication and single sign-on a plus    About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li=remote  
ID
2022-5937
City
Remote
Job Locations US-Remote | US-CA-San Francisco
Posted Date 6 days ago(5/19/2022 3:25 PM)
Position Summary:   Appen Engineering applications in workforce management (WFM) and AI data annotation support millions of users worldwide.  These stacks are developed utilizing best practices in modern software development, and many programming languages including Java, Python and Ruby. Infrastructure is deployed with AWS Managed Services (RDS,S3,ECS,EC2,Lambda,etc), Docker, Kafka and K8n.  As additional integrations occur, efficiencies can be gained by not having individual teams develop the same capabilities.   As a member of our Platform Shared Services team, you will help to promote, solution, develop and maintain a set of core technologies used across the application stacks.  Currently supported services include Appen Identity Service (SSO), Data Privacy DSAR (eg. GDPR) and Cloud Storage   Responsibilities: Design and Implement Solutions: - For new Platform Shared Services team opportunities, new solutions will be required - Utilizing the team depth and experience, tasks will include: - Review and help to improve Project Requirement Documents (PRD’s) - Design efficient, useable (integrate-able), and maintainable solutions - Document API’s and How To’s - Work with application teams on integrating - Bugfix core solution issues Support Existing Solutions: - Tasks will include: - New feature development - Bug fixing - Documentation enhancements - Onboarding new application integrations - Production operational support - Cost optimization Required Knowledge, Skills and Abilities: - Backend Software Engineer in an engineering organization developing cloud-based applications. - Programming Languages: Must be an expert in at least one of Java, Ruby or Python and be comfortable making changes to existing code in any of the above. Backend engineers - Databases: Full abilities to work with databases including PSQL, PgAdmin, MySQL, MySQL Workbench, SQL, schema mods, indexing, etc. - Ancillary application technologies: Development and use of Restful API’s. An understanding of Kafka / Eventing. Queing, caching, storage, NFS/EFS, etc. Qualifications and Experience: - 3+ years of experience - Full Stack and work across/integrating multiple applications a plus - Scrum / Agile / Jira / Git, Github / Slack / Jira - Cloud Infrastructure experience including IaC / DevSecOps ideally with AWS - SSO Provisioning / Deprovisioning: Experience implementing application authentication and single sign-on a plus    About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li=remote  
ID
2022-5936
City
Remote
Job Locations US-Remote
Posted Date 7 days ago(5/19/2022 12:59 PM)
About Appen: Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally   Position Overview Engineering Security is the part of Appen Engineering team that is responsible for ensuring that our customers’ and our own data is safe from software and infrastructure perspective. We’re looking for an experienced and self-driven engineer and leader to help us maintain, support, and develop mature Engineering processes that comply with best practices in data and infrastructure security.   Responsibilities - Develop and maintain a holistic and detailed understanding of Appen’s various software and infrastructure stacks. - Inspect homegrown software solutions for self-generated vulnerabilities. - Use automated tools to discover third-party component vulnerabilities (CVEs etc.) and infrastructure vulnerabilities. - Continuously prioritize, scope, groom vulnerability mitigation tasks. - Mitigate independently or collaborate with Engineering and other teams in mitigating security issues. - Help Engineering and other teams develop best practices that prevent introduction of security issues. - Develop monitoring solutions for security issues. - Own and drive projects to completion. - Participate and lead in emergency situations, such as security incidents. - Answer external and internal security and privacy related questions / inquiries in a timely and well-informed manner. - Collaborate in externally driven audits, pen tests, certification exercises.   Required knowledge, skills, & abilities - Significant experience in software and cloud infrastructure security. - Experience and understanding of key cloud infrastructure offerings by AWS (IAM, EC2, EKS, ECS, S3, etc.). - Ideally, a familiarity with Infrastructure-as-Code solutions (Terraform, CloudFormation). - Software development and debugging skills in at least two languages (ideally Ruby / Java / Python) and frameworks. - Understanding of the key protocols that drive the Internet (DNS, HTTPS, TCP/IP etc.). - Understanding of commonly used software infrastructure components (databases, messaging / queueing solutions, etc.), SQL a must. - Experience with complex systems (preferably microservices architectures). - Good grasp on key concepts in access control (authentication, authorization, least privilege). - Proactive communication / interpersonal skills. - Creative problem solving. - Perseverance in the face of complexity, competing demands, large amounts of work. - Ability to drive a project to conclusion.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote  
ID
2022-5932
City
Remote
Job Locations US-CA-San Francisco | US-CA-Sunnyvale
Posted Date 6 days ago(5/19/2022 3:41 PM)
About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.    About the Role The ideal candidate has knowledge of test methodologies.  You must be comfortable learning new programming languages such as Ruby on Rails, Python, ect...It is important that you are able to dive into the deep technical aspect of the product. You will be part of QA team to expand our automation framework, API and UI tests. You will be responsible for finding, reporting, bugs, and glitches. Closely working with cross-functional teams. You have the hands-on ability to automate repeated tasks, can run and debug the automation failures. If you are competent in finding defects in applications, extremely detailed, love testing and are passionate about quality, we would like to meet you.   Not required but nice to have: - Support and maintain our product in testing environments on AWS - Kafka & Kubernetes knowledge and testing experience - Perform end-end stress/load tests to identify the potential issues. - Have code deployment experience. - Knowledge of Ruby on Rails or Python.   Skills & Qualification: - Knowledge or experience with Jira, - Knowledge or experience with Python, Selenium WebDriver, JS, HTML/CSS, Jenkins, Postman, New Relic and AWS. - Self-motivated individuals with competent to proactively find defects. - Extremely detailed oriented with great problem-solving skills. Technical enough to find the root cause of the defect. - Always has mind set to look for bugs, love to look for a way to break the system. - Fast learner for complicated web application. - Good communication skills. Eager to learn, love challenges. - BS studies in Computer Science or a related technical field. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #li-remote
ID
2022-5931
City
San Francisco
Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas
Posted Date 6 days ago(5/19/2022 4:52 PM)
BUSINESS ANALYSTPosition Summary Appen’s Business Analyst is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The Analyst works collaboratively with an Appen project team and program manager to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Deliver required performance metrics and KPI at or exceeding expectations - Provide regular project status reporting and in-depth analysis when required - Perform requirements analysis for the reporting, monitoring and forecasting of key analytical areas. - Work closely with management, data analysts/scientists and other project managers to develop indicators to guide program advancement. - Stay up-to-date on the latest process and IT advancements to automate and modernize systems. - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Communicate, with all stakeholders, in a timely, clear and concise manner - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned   Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of data analysis experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2022-5929
City
Remote
Job Locations AU-Sydney
Posted Date 3 months ago(3/3/2022 2:45 AM)
PROJECT INFORMATION: Onsite transcription project (physical presence in office required) in a secure environment working on an online tool to transcribe Taiwanese Mandarin audio data in accordance with set guidelines unique to the project. The project is expected to last for around 3-4 months with a potential to extend further.   DETAILED JOB RESPONSIBILITIES: Ability to accurately transcribe short audios (utterances) of Taiwanese Mandarin in accordance with the project’s set guidelines, producing approximately 5,500 utterances per week.   REQUIRED EDUCATIONAL QUALIFICATION: Senior High School at least. REQUIRED YEARS OF EXPERIENCE: Previous transcription experience is highly advantageous but not compulsory.   REQUIREMENTS: • Bilingual native or near native speaker of Taiwanese Mandarin • Available for full time work at Sydney secure office • Able to type at least 30 words per minute or more. • Detail oriented and comfortable with online research pages to verify information contained within the audio.   SKILLS: • Have prior experience in transcription (this is advantageous, but is not essential as full training is provided)  
ID
2022-5923
City
Sydney
Job Locations US-Remote
Posted Date 10 hours ago(5/25/2022 5:04 PM)
Senior Customer Success Manager       Appen is looking for a Sr Customer Success Manager (CSM) who has a track record for excellence, is eager to  learn how AI works in the real world and wakes up in the morning thinking about how they can best deliver value to  their customers. You are someone who loves working in a team environment, building customer relationships. In an  avid learned and can successfully manage their daily task around the entire customer journey post sales, while  remaining committed to successful outcomes for your dedicated book of business.   As a Sr CSM, you will be a trusted guide for customers adopting and leveraging the Appen platform, manage a book  of highly innovation Fortune 500 customers while ensuring they achieve the highest quality of labeled data sets for  their AL and Machine Learning initiatives. You will become an Appen platform expert so you can speak intelligently on  the best practices and recommendations that teach customers the importance of task design principles, creating  robust instructions to achieve high data quality and be the ‘quarterback’ when working complex engagements and  projects with the Appen platform for your clients.   This role has high growth opportunity. You will help align our client’s desired goals and outcomes by driving our  account-based management and strong platform adoption approach. You will be responsible for all managing the full  customer lifecycle, building customer success strategies for adoption, renewals and expansions and partner with sales  to execute on all customer needs. You will also help contributor to the development and launch of ongoing  management to our customer success methodology, playbooks, onboarding, and Customer Success training  management. This role reports to the Director of Global Customer Success and will have critical influence over our  engagement models and overall customer experience.        Responsibilities - Build strong relationships with customers to ensure they remain happy and successful Appen customers - Proactively coach and educate customers to improve adoption of the Appen platform - Manage our most strategic and top customers on their post-sales customer journey including kickoff, onboarding, adoption and advocacy while supporting the sales team in renewal and expansion conversations - Ability to prioritize multiple and very different tasks on a daily basis. Customers may have very different use cases and specific needs, being able to stay organized and accomplishing their goals is critical to our company’s success. Some examples include: - An advanced customer wanting to leverage deep platform functionality today - Onboarding a new customer tomorrow - Managing support escalations and partnering with sales on an expansion opportunity the next day - Analyze and resolve product adoption issues, escalate customer concerns and bugs appropriately while working with the correct internal groups - Drive, manage and assist the renewal management process including all administrative aspects of the transaction - Partner with sales to identify expansion opportunities - Participate in the execution of named departmental strategic initiatives and projects - Create highly analytical adoption plans to help increase data utilization and improve customer satisfaction - Be a voice of Success in working with Marketing team to deliver retention and expansion enablement materials       Skills & Experience - Have 5-7 years in a customer facing role (eg: Customer Success Manager, Sales, Acct Management) preferably at a SaaS B2B company with a focus on top technology companies and enterprises - Demonstrated passion for working with customers, helping them execute on implementation, success or expansion plans through excellent analytical, problem-solving, project management and technical skills - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL - Are comfortable in an environment with multiple needs because you’re able to effectively prioritize and orient towards outcomes first - Are driven by executing strategy and enablement while having a high self- awareness to balance ideation, execution and iteration - Have competence with Microsoft Suite & Teams - Exemplify Appen’s core values of grit, humility, performance and honesty - Willingness to travel to customer onsites (as needed)       About Appen   Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2022-5918
City
Remote
Job Locations US-Remote
Posted Date 6 days ago(5/19/2022 6:05 PM)
Senior Product Manager – Developer Experiences           Position Summary   As our Technical Product manager of Developer Experiences, your role is to make it easy for both external developers across all of Appen’s customer segments leverage APIs & SDKs across our product platforms and increase developer productivity with our internal engineering org. If you are passionate about enabling great developer experiences and want to dive deep into AI/ML, this is an excellent opportunity to do both. In this role you will lead our developer experiences to drive innovation to help developers deliver high quality products by providing easy to use tools and infrastructure.          Responsibilities   - Customer Discovery: Work closely with Customer Success, Engineering and Sales teams to learn about developer personas, discover their use cases and pain points that define the API integration layer, and translate into detailed set of actionable product requirements - Product Ownership: Own the overall product experience for developer tools. (APIs/SDKs). Define the product roadmap based on developer needs, strategic company goals, latest market and technical trends, and competitive landscape - Prioritization: Prioritize from the backlog to solve the most urgent and costly business and customer problems   - Orchestration & Delivery: Partner across UX/UI, Engineering, Product, GTM to manage product development ensuring projects are well scoped, clearly communicated and synthesize the go/no-go of releases based on results - Monitor and measure: Define KPIs and metrics to gain insights, iterate on features and help shape our overall product offerings - Documentation: Advocate with artifacts an easy-to-use developer’s integration experience to engage domain product and engineering teams on API design, sample code, help guides & tutorials        Required Knowledge, Skills and Abilities     - Knowledge and passion for Developer Experiences and platform product management experiences   - Excellent customer-facing written and verbal communication and presentation to stakeholders and executives - Excellent organizational and collaboration skills, particularly the ability to handle multiple priorities, stakeholders and workstreams  - Experience with integrating customer feedback into product requirements, and driving prioritization   - Ability to influence cross-functional teams without authority (e.g. Engineering, UX/UI, Program Management, Marketing, Customer Success and Technical Writers)       Qualifications and Experience   - Bachelors / Masters degree in technical or business related area - 5+ years of product management experience  - Experience in driving elements of product development life cycle for developers from vision to execution (i.e. product vision, GTM strategy, driving requirements and product launch) - 3+ years as software developer or having developers as customers unlocking product experiences via platform APIs, SDKs/CLIs and IDE plugins (e.g. formerly a software developer or technical leader) - Experience with open-source software, open API standards (e.g. Swagger) and understanding of CI/CD deployment practices and tools - Experience with Scrum and agile development practice and working on public cloud platforms (Azure/GCP/AWS) - Experience working on large scale platforms to drive growth, retention and engagement initiatives for cloud/enterprise and/or developer areas.         About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE
ID
2022-5916
City
Remote
Job Locations US-Remote | US-CA-Sunnyvale | US-CA-San Francisco
Posted Date 6 days ago(5/19/2022 3:37 PM)
SENIOR SOFTWARE ENGINEER         Position Summary We need a smart, innovative senior Java developer to help us build scalable, resilient and responsive systems         Responsibilities - Set standards for architecture, tools evaluation and selection for our microservices. - Design and implement the API orchestration layer for our web clients - Be obsessive about security, quality and performance. - Promote best practices for writing maintainable and well­-tested code. - Work closely with members of other development teams to ensure seamless integration with front end and backend services. - Schedule product releases with internal teams. - Participate in innovating existing tools, services, and technologies used at Appen         Required Knowledge, Skills and Abilities - Expert knowledge of Java, Spring Boot and JPA/Hibernate development platform - Experience with microservices and building restful APIs (swagger/express) - Hands-on experience developing software with agile methodologies - Work experience on designing database architecture and SQL. - Experience with one or more of AWS Services, Redis, Maven, Docker, Jira, Git and Confluence. - Familiarity with monitoring and debugging tools for web applications - Assertive “go-better” attitude to get work done with little supervision. - Familiarity with modern Front-End frameworks and tools (React, Redux, webpack). - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.         Qualifications and Experience - 5+ years experience developing commercial web application. - Minimum of 3 years hands on experience with Microservices and restful webservices.         About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI - Remote
ID
2022-5909
City
Remote
Job Locations US-Remote
Posted Date 6 days ago(5/19/2022 6:04 PM)
Senior Product Manager – Knowledge, Ontology, and Taxonomy     Position Summary We are looking for an experienced, driven product manager with B2B SaaS experience to drive cross-functional product initiatives that enable Appen customers to consistently classify and interrelate data for training a wide variety of AI machine models. In this role, you will work across engineering, data science, managed services, marketing and sales teams to up level Appen’s software platform. Your contributions will continually expand the ability for our customers to represent their domain knowledge, create ontologies, and publish data labelling systems for a broad range of AI use cases, industries, and systems.   Your area of responsibility will demand excellent communication and collaboration skills, data-driven decision making, continuous evaluation of new opportunities, strong ownership of customer outcomes, and ability to see the bigger picture.     Key Responsibilities · Investigation of market and requirements · Developments of software platform strategies, inclusive of GTM, technical integration, facilitating collaboration across many personas, and creating a shared sense of ownership across Appen · Productize prototypes and conduct experimentation with customers and industry experts · Own product requirements, work delegation and creating a pervasive impact across prelabeled datasets, data collection tools, data annotation tools and human evaluation of AI model deployments · Define service offerings that align Appen’s expertise, deployment of crowd resources, and software roadmap around knowledge graphs, ontology mapping and data classification · Propose new business cases to executive management and obtain buy-in · Work closely with key customers and partners to generate and validate product refinements · Generate content to promote the fast-growth, emerging area of multimodal AI training data preparation · Work closely with Customer Success and Sales teams to evolve roadmap priorities to maximize revenue growth     Qualifications: · BS degree (MS degree highly desirable), with 5+ years of experience in product management in the SaaS enterprise software space · Prior experience in knowledge graphs and taxonomies · Experience using data-driven analytics to gain insights on current situations, new opportunities, and product performance · Experience working directly with customer stakeholders to formulate new use cases for software and/or crowdsourced labor       About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2022-5897
City
Remote
Job Locations PH-Cavite
Posted Date 6 days ago(5/19/2022 5:59 PM)
Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned.    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred List out years of experience required - Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired - Project Management, Data Analytics/Management and/or Process Improvement is an advantage   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.    
ID
2022-5889
City
Cavite
Job Locations US-Remote
Posted Date 6 days ago(5/19/2022 6:05 PM)
Global Account Manager   Job Brief  Quadrant is a global leader in location data and technology. Our newest product, Geolancer, is set to revolutionize how companies collect and verify accurate data from the real-world to drive their products and services. Having up-to-date point of interest data, as well as additional metadata, with accurate latitude and longitude information can make or break a business. In your role, you will be selling real-world data solutions into the largest tech companies in the world, including the big 5 tech giants (FAANG). The Global Account Manager (GAC) is responsible for building strong partnerships, drive the adoption and usage of Geolancer to collect and verify data, and ensure each customer derives ROI from the data.  In essence, the GAC should act as the ‘CEO’ of their accounts and are responsible for all Quadrant revenues and opportunities relating to those accounts. Additionally, the CSM will work with internal teams and across levels to maximize the value that Geolancer can deliver to their clients. Finally, the GAC is a revenue contributor role with an assigned quota for new business, upsell, and renewal opportunities.   Responsibilities - Account and responsible for the growth and profitability of their businesses. - Be responsible for winning new business by driving awareness, building relationships, discovering customers’ needs/problems and positioning Quadrant across their business units. - For current clients, be responsible for all revenue, renewal, variable spending, overage spending, and developing client case studies and whitepapers. - Work with internal teams to and manage customer communications to keep all deliverables on track. - Anticipate and address issues and risks that may arise and find solutions that exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI. - Maximize customer value by identify and closing on up-sell and cross-sell opportunities and driving revenue. - Continue to add value through relationship building, networking, customer advocacy, orchestrating and leading Quarterly Business Reviews, etc. - Own relationship building, discovery, deal formulation, networking, and diligently tracking towards a revenue / bookings based target (quota).   Requirements - Ability to advocate and sell new ideas and solutions to leadership and key stakeholders within the organization. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Thrives in dynamic work environments where every day is different and creating solutions to satisfy client demand. - Strong communication and relationship management skills, with the ability to effectively navigate organizations and create champions for Quadrant. - Collaborative, motivated to learn new things, and passionate about exceeding client expectations. - Experience managing customers both large and small and knowing how and why to manage them differently.   Qualifications - A minimum of 5 years’ Enterprise selling experience in a quota carrying role selling into the top 5 global tech giants (FAANG). - Exceptional presentation and communications skills are required. - Able to work independently and self sufficiently, needing little management, only coaching and mentorship. - Willingness and desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions. - In depth knowledge of how large Tech firms are structured and organized, and how they operate internally. - Fluency in English is required. Fluency in another language is a plus. - Experience with HubSpot is a plus.   #LI-remote
ID
2022-5869
City
Remote