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Search Results Page 5 of 7

Job Locations AU-Chatswood
Posted Date 2 months ago(11/21/2021 7:10 PM)
About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     - Position Summary Data Collection Specialist is responsible for implementing data collection project solutions, configuring and troubleshooting Appen’s data collection systems, software and equipment, setting up data management workflows in coordination with Project Engineering and Project Delivery teams, and helping to troubleshoot tool issues. Data Collection Specialist works collaboratively with Data Collection Architect, Project Managers, Project Engineering and other Specialists to meet all project and client requirements.    - Responsibilities - Deliver to project objectives within project scope, timeline and budget  - Design user out-reach/onboarding/engagement strategies tailored for the needs of individual projects  - Taking ownership of successful creation, execution, monitoring and reporting on all types of project solutions - Create and analyse statistical reports to proactively identify and improve project results and efficiency  - Set up quality management processes and monitor their implementation  - Train project team members on workflows and processes for specific projects  - Follow strict confidentiality protocol regulating the handling of project details and other sensitive information  - Communicate and coordinate with internal or external stakeholders in a timely, clear and concise manner  - Ensure project team members and ICs have access to required tools, guidelines and other project resources to meet project requirements  - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans  - Provide regular project status reporting and in-depth analysis - Adapt to changing project needs and expectations   - Proactively contributing solutions, troubleshooting issues and helping others as necessary  - Participate in program improvements, initiatives, and committee work as needed    - Qualifications and Experience - 1-2 years of project and/or quality management experience in a metric-driven setting - BS or BA degree from an accredited university or equivalent work experience - Experience with stakeholder management in a commercial project-based environment  - Demonstrated time management and organizational skills with attention to details  - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Agility and a service orientated approach  - Able to work independently and proactively to resolve issues, take ownership of the tools, processes and reporting - Commitment to quality (being able to set up and follow quality management processes) - Ability to interpret data, identify trends and analyse process effectiveness   - Ability to thrive in metric-driven, fast-paced, high-growth environments    - Required Knowledge, Skills and Abilities - Proficiency in English, with excellent oral and written communication skills - Advance knowledge of Microsoft Office – Excel, VBA, Word, and Outlook - Working experience with SQL, R Studio, Python, PowerBI highly desirable - Experience with audio recording equipment and software desirable - Bi-lingual in a second language is a bonus     If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      
ID
2021-5676
City
Chatswood
Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas | US-WA-Kirkland
Posted Date 2 months ago(11/19/2021 11:47 PM)
CLIENT SERVICES DIRECTORPosition Summary The Client Services Director is responsible for overseeing daily operations for a team of Program and Project Managers and managing portfolios of Client relationships. The Director orchestrates a team of Managers in the performance of their duties including but not limited to client management, onboarding new clients, ramping new projects, process development, report and data management, strategic planning, project and data analysis, meeting coordination, training and team mentoring. Responsibilities The role includes but is not limited to the following duties and responsibilities: - Supervise the efforts of a team of Program and Project Managers - Build, develop and maintain high-performing delivery teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives - Establish and monitor team and individual goals and drive teams to accomplish and exceed them, inspiring and fostering team commitments, innovation and continuous improvement with measurable results - Develop and deliver semi-annual performance reviews for all direct reports as well as review performance evaluations given by direct reports to first line subordinates. - Drive operational excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes for Appen and its operations - Meet and exceed project budgets - Monitor and control margins and participate in pricing strategies - Oversee the development and maintenance of operational process and program documentation - Drive thorough and timely communications that fosters confidence in knowledge and enables a proactive, collaborative work environment. Communicate effectively both up and down communication chains. Occasionally required to present to executive team or during company events. - Drive new business by supporting new client and project growth as well as  implementation of new business or service offerings. - Spearhead the development, implementation and maintenance of Appen’s internal infrastructure including building processes for assigned projects, operations and initiatives. Drive initiatives for improving Appen’s internal suite of tools. - Implement and maintain lean processes and programs - Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units - Provide excellent customer service across Appen’s full client base: - Successfully build, maintain and grow productive relationships with assigned client base - Respond to and appropriately prioritize client requests and project delivery requirements as they arise - Complete periodic needs analysis and proactively listen for clients’ pain points and dissatisfaction and drive appropriate resolutions - Address client requests and feedback with appropriate urgency and escalation - Work closely with Business Development to identify and drive new business strategies and activities   Qualifications and Experience - 5 years minimum senior management experience working in a metrics driven setting in a production, operation, or call center environment. - 5 years experience in a client facing role. - 10 years minimum experience managing teams and mentoring others, including hiring and managing full time and contract staff or consultants. - BS or BA degree from an accredited University or equivalent work experience preferred. - Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Demonstrated time management and organizational skills with attention to details - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues.  Able and unafraid to provide valuable input across the company - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills.  Effectively coaches, mentors and trains peers and team members - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members - Ability to drive customer service excellence, proficient in managing client relationships and able to drive new projects forward while keeping the customer happy - Track record of building and developing effective teams that deliver high quality production, operation or call center work - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities - Maintains a high level of business acumen and is able to lead process improvement and innovation while drivinge effeciencies and and change - Experience managing full budget responsibility with a demonstrated high-level of fiscal awareness and responsibility.  Does not waste resources and continuously looks for methods to develop processes that have a positive impact on the bottom line   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5675
City
Remote
Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas | US-WA-Kirkland
Posted Date 2 months ago(11/19/2021 12:37 AM)
PROGRAM MANAGER     Position Summary The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned   Required Knowledge, Skills, Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years’ experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus - CANDIDATES MUST BE WILLING TO WORK PST HOURS   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5674
City
Remote
Job Locations PH-Cavite
Posted Date 2 days ago(1/18/2022 12:42 AM)
Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of subject matter experts and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The key accountability is delivering key performance metrics (throughput, quality and budget) for assigned projects. The PM works collaboratively with an Appen project team to meet all project and client requirements.    Responsibilities - The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve project team results to, in-turn, improve client satisfaction - Actively participate in Client regular business performance review meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Coordinate project team members including ensuring access to required tools, guidelines and other project resources to meet project requirements - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and project team members to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned    Required Knowledge, Skills and Abilities - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others. - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - Displays a high level of business acumen    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a technology-oriented or services organization - Client facing or relationship management experience - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Familiarity with a range of Natural Language Processing technologies and/or Solid understanding of linguistic concepts and terminology are a bonus - Exposure to data management   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5658
City
Cavite
Job Locations US-Remote | US-CA-San Francisco
Posted Date 2 months ago(11/15/2021 6:13 PM)
 Full Stack Engineer (with ROR)   About Appen The Appen Data Annotation Platform (ADAP) is the essential Human-in-the-Loop Machine Learning platform for data science and machine learning teams. It serves Fortune 500 and fast-growing data-driven organizations across a wide variety of industries, including autonomous vehicles, intelligent personal assistants, medical image labeling, consumer product identification, content categorization, customer support ticket classification, social data insight, CRM data enrichment, product categorization, and search relevance.   About the Role ADAP users range from engineers and data scientists to subject matter experts creating training data for machine learning. You will be working on the most important problems in technology today: how can humans and AI collaborate to solve important and sometimes complicated tasks?   As a member of our Client Workspace team, you will design and build user interfaces that provide the best experience for our users, whether that’s collecting and managing training data for AI models, evaluating the performance of the machine learning models used by that data, or building infrastructure for managing data pipelines. Specifically, you will work on annotation tools for 2D and 3D images, video, text, and audio annotation that combine human input (eg: bounding boxes on objects) and Machine Learning input (eg: automatic object tracking in videos). You will be on a cross-functional team collaborating with members of the Product, Machine Learning, Dev Ops, and Engineering teams.   Your work will consist of implementing new features and architecture, migrating existing features from legacy applications to a modern React-based front-end stack, and fixing bugs / maintaining existing functionality. You’ll mentor less experienced developers and constantly work on improving your own skills and the quality of our codebase.   To learn more about what we build, feel free to start here: Appen Platform Overview.   Ideal Candidate You enjoy working on system services and infrastructure and architecting them for change & innovation. You like to work with different technologies and are passionate about learning. You take pride in designing elegant, simple solutions to challenging problems, creating quality software components, and promoting best practices for agile software development. You can work independently, take on complex problems, and enjoy mentoring less experienced developers. You are looking for a team where you can make a difference while also being challenged to improve your own skills. You have strong analytical skills, an unwavering commitment to quality, a collaborative work ethic, and cutting edge coding skills.   Responsibilities: - General feature development for combining human and machine intelligence. - Maintain existing Ruby on Rails microservices. - Migrate legacy systems (primarily RoR views) to React/Redux stack. - Assist with QA and testing strategy. Promote best practices for writing maintainable code. - Design and implement the API orchestration layers for our web clients. - Participate actively in setting standards for/innovating architecture and selecting criteria for tools/tech stack. - Work closely with members of other development teams to ensure seamless integration between frontend and backend services. - Be obsessive about security, quality, and performance.   Qualifications: - 4+ years of experience developing commercial web applications. - 2+ years of experience with Ruby / Ruby on Rails - 2+ years of experience with React/Redux. - 2+ years of experience with working with Node.js platform and tools. - Excellent knowledge of JavaScript and CSS. - Proficiency with command line and Chrome Developer Tools. - Experience with Git, Docker, Jira, Confluence. - Collaborative, focused, and impact-oriented mindset toward software development. - Experience or interest in Machine Learning. You will work closely alongside Machine Learning teams and will be using your application / UX expertise to improve the annotation platform’s performance.  
ID
2021-5654
City
Remote
Job Locations US-Remote | US-CA-San Francisco
Posted Date 2 months ago(11/15/2021 6:06 PM)
 Full Stack Engineer (with ROR)   About Appen The Appen Data Annotation Platform (ADAP) is the essential Human-in-the-Loop Machine Learning platform for data science and machine learning teams. It serves Fortune 500 and fast-growing data-driven organizations across a wide variety of industries, including autonomous vehicles, intelligent personal assistants, medical image labeling, consumer product identification, content categorization, customer support ticket classification, social data insight, CRM data enrichment, product categorization, and search relevance.   About the Role ADAP users range from engineers and data scientists to subject matter experts creating training data for machine learning. You will be working on the most important problems in technology today: how can humans and AI collaborate to solve important and sometimes complicated tasks?   As a member of our Client Workspace team, you will design and build user interfaces that provide the best experience for our users, whether that’s collecting and managing training data for AI models, evaluating the performance of the machine learning models used by that data, or building infrastructure for managing data pipelines. Specifically, you will work on annotation tools for 2D and 3D images, video, text, and audio annotation that combine human input (eg: bounding boxes on objects) and Machine Learning input (eg: automatic object tracking in videos). You will be on a cross-functional team collaborating with members of the Product, Machine Learning, Dev Ops, and Engineering teams.   Your work will consist of implementing new features and architecture, migrating existing features from legacy applications to a modern React-based front-end stack, and fixing bugs / maintaining existing functionality. You’ll mentor less experienced developers and constantly work on improving your own skills and the quality of our codebase.   To learn more about what we build, feel free to start here: Appen Platform Overview.   Ideal Candidate You enjoy working on system services and infrastructure and architecting them for change & innovation. You like to work with different technologies and are passionate about learning. You take pride in designing elegant, simple solutions to challenging problems, creating quality software components, and promoting best practices for agile software development. You can work independently, take on complex problems, and enjoy mentoring less experienced developers. You are looking for a team where you can make a difference while also being challenged to improve your own skills. You have strong analytical skills, an unwavering commitment to quality, a collaborative work ethic, and cutting edge coding skills.   Responsibilities: - General feature development for combining human and machine intelligence. - Maintain existing Ruby on Rails microservices. - Migrate legacy systems (primarily RoR views) to React/Redux stack. - Assist with QA and testing strategy. Promote best practices for writing maintainable code. - Design and implement the API orchestration layers for our web clients. - Participate actively in setting standards for/innovating architecture and selecting criteria for tools/tech stack. - Work closely with members of other development teams to ensure seamless integration between frontend and backend services. - Be obsessive about security, quality, and performance.   Qualifications: - 4+ years of experience developing commercial web applications. - 2+ years of experience with Ruby / Ruby on Rails - 2+ years of experience with React/Redux. - 2+ years of experience with working with Node.js platform and tools. - Excellent knowledge of JavaScript and CSS. - Proficiency with command line and Chrome Developer Tools. - Experience with Git, Docker, Jira, Confluence. - Collaborative, focused, and impact-oriented mindset toward software development. - Experience or interest in Machine Learning. You will work closely alongside Machine Learning teams and will be using your application / UX expertise to improve the annotation platform’s performance.  
ID
2021-5653
City
Remote
Job Locations PH-Cavite
Posted Date 2 days ago(1/18/2022 12:42 AM)
Position Summary Reporting to the Solutions Architects Director, the Pricing Analyst will be primarily responsible for working with operational teams, Solution Architects, and sales teams to devise pricing for customer proposals.   Pricing Analysts will provide cost modeling pre-sales support to the Global Solution Architects. At the outset, the analysts will gather operational inputs to support the SA’s. Eventually, parameters will be developed whereby the BD/AE will work exclusively with a pricing analyst for all pricing needs on certain opportunities.   Responsibilities - Work closely with operational teams across Appen to collate the necessary financial inputs, i.e. vendor costs, staff costs, etc. to assemble a pricing package for internal (Appen stakeholders) and external (customer) review. - Using Appen tools, coordinate and communicate effectively across multiple operational teams to ensure that financial inputs address customer requirements and hew to established internal financial benchmarks, i.e. profitability. - With training, be well-versed in Appen solutions to confirm accuracy and cost-effectiveness of financial inputs received from operational teams. - Using Excel and the pricing inputs provided from operational teams, build financial models for internal review (containing profitability benchmarks) and external consumption (client-facing to be included in sales proposals). - Support the sales process in ensuring that pricing packages are assembled for review according to proposal timelines. - Continually act as a liaison with operational teams & be educated on internal developments that will impact pricing and cost structures. - As opportunity needs dictate, work directly with sales teams in securing all financial and solution-related needs for a proposal and deliver to sales an on-time proposal package that addresses customer requirements.    Required Knowledge, Skills and Abilities - Strong organizational and analytical skills - Ability to collate large amounts of data and convert into accurate and easily-understood pricing models - Advanced user of Excel and Word - Ability to juggle multiple priorities, respond quickly, and manage time effectively in a fast-paced environment. - Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt your message to the context of the audience. - Dynamic thinker and fast learner who can quickly adapt pricing models to shifting customer needs. - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.    Qualifications and Experience - 5+ years-experience in analytics/financial services - University degree required - Experience working in a managed services or SAAS environment is preferred   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    
ID
2021-5635
City
Cavite
Job Locations CN-Shanghai | CN-Shanghai
Posted Date 2 months ago(11/10/2021 5:55 PM)
Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produces the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text and audio, as well as data capturing. Appen Tech team is solving the AI data problem by combining the power of human and technology. This world-class and exciting engineering position awaits qualified candidate. This team is responsible for build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and preannotation with machine learning. It is an exciting opportunity to make your own mark in the AI data industry!   You also get the opportunity to work with our global tech team from Silicon Valley and Sydney. It is a leading data company with a start-up culture. People in the team are friendly, highly motivated, and extremely bright. Our team tries to maintain a work climate of professionalism, innovation, career growth, and fun. And we only want people who wants to make a huge impact to the AI world instead of just a job!   Responsibilities - Work closely with Application Developers and contribute to architectural discussions. - Work closely with Machine Learning Scientists process automation specifically related to their work - Work with and support internal users in Sales, Sales Engineering, Customer Success, Marketing and Accounting on optimizations, break-fix and planning for the applications they use in support of our customers and contributors - Support of production infrastructure and services, including our - AWS Infrastructure such as EC2, ECS, S3, IAM, Route53, Elasticache, Load Balancers, CloudWatch etc. - IaC tools: Helm Charts, Terraform,Cloudformation - Java, Rails and Python Applications - Docker and Kubernetes - Apache Pulsar/Kafka, PostgreSQL, Redis databases, MongoDB. - Programming skills in Shell, Python - Provide leadership to the team in mastering technologies, identifying and implementing worthwhile new technologies and improving our process. - Continuous delivery (CI/CD) using Jenkins, Groovy Script, Docker, Chef/Ansible, AWS ECS, Kubernetes. - Site reliability and availability, including end-to-end performance, service monitoring, alerting, capacity sizing and planning. - 24/7 on-call rotation(with US/RU teams) for production support, troubleshooting production and development issues. After-hour emergencies are rare, and you will help us make them even rarer! - Business continuity planning and testing.   Skills and Experience: - At least 5 years of DevOps and system administration experience, preferably in mid or late startups. - At least 3 years in using/managing public cloud infrastructure. - Experience in configuring and supporting SaaS environments, provisioning resources, monitoring utilization and making adjustments in accordance with SOPs - Expertise in Docker and Kubernetes. - Experience monitoring/APM tools such as New Relic, CloudWatch and Rollbar. - Linux administration (Ubuntu, Amazon Linux, Centos) and scripting (e.g. shell script, Python). - Human skills, e.g. team player, clear and concise communication, problem solver, sense of humor.   Good to have: - Expertise in database scalability and availability, preferably with PostgreSQL, MongoDB and Redis. - Building hybrid cloud. - Experience in building IaC. - Data protection and secret handling technology such as Vault, AWS Secrets Manager. - Logging, Performance Monitoring (e.g. New Relic, DataDog, EFK/ELK) - Managing micro-services and real-time event processing is a big plus.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5630
City
Shanghai
Job Locations US-CA-San Francisco | US-CA-San Francisco
Posted Date 2 months ago(11/9/2021 5:52 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     - Position Summary Due to the growth of business, we are looking for a Sales Development Representative to build Sales pipeline.  Chances are, this is not the first Sales Development job posting you have read. If you read through this one, we are confident you will not find another one like it. This is not a boiler room, cold-calling shop; our small team focuses on qualifying calls and discovery for meetings set, as well as researching and game planning on strategic, high-value accounts with your team. If finding and delivering value at many of the most innovative and advanced companies on the planet in the Machine Learning and AI space speaks to you, let us talk.   - Responsibilities - Being the CEO of your pipeline - Project management of strategic accounts with Account Executives, Customer Success Managers, and Marketing. - Discovering new leads through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator - Supporting Outreach marketing efforts by assisting in online and other marketing campaigns - Managing prospecting status, data integrity, and forecasting using Salesforce.com - Achieving, and exceeding, weekly/monthly metrics (appointments, qualified leads, new contacts, etc.) - Responding to inbound customer interest and developing these accounts to create opportunities   - Required Knowledge, Skills and Abilities - You will be trusted with high amounts of autonomy; self-discipline, humility, and curiosity are critical for you to be successful - You have the ability to think on your feet in a conversation and answer unexpected questions with ease - You are comfortable in a fast-paced, changing environment - You are comfortable working remotely, with a remote team, and would describe yourself as a self-starter - You use others to better yourself and help others get better – we are all building AI together. - You are good at finding ways to motivate yourself and your teammates. Camaraderie and Team Spirit is the name of the game around here - You embody our core values. We are hungry craftspeople, we have grit, we are honest, we are humble, we value performance. You are ready to be a hero for our customers and find strength in diversity and inclusion. - Qualifications and Experience - BA/BS - 1+ year of Sales Experience preferred (in SaaS or tech)  If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      
ID
2021-5629
City
San Francisco
Job Locations PH-Cavite
Posted Date 2 days ago(1/18/2022 12:42 AM)
Position Summary The Compliance Administrator is responsible for ensuring that the organization adheres to all regulatory and contractual obligations as well as applicable internal policies. This includes, but is not limited, to identifying and reviewing contracts for certain key terms and obligations; handling data privacy requests and privacy issues. The person in this role will be collaborating with multiple teams in legal, sales, project management, engineering, IT, but also work independently to complete time-sensitive tasks.   Responsibilities - Review, index and manage commercial contracts throughout the entire contracts life cycle. - Work with cross functional teams to build and manage a contracts compliance system. - Collaborate with the Data Privacy Analyst in the processing of data subject access requests (DSARs). - Ability to work quickly and manage high volume of contracts and address compliance issues. - Support related tasks as needed by the DPO Privacy/Commercial Counsel.    Required Knowledge, Skills and Abilities - Practical experience working with high volume contracts. - At least moderate level of familiarity with understanding commercial contracts. - A good understanding of data privacy compliance principles highly preferred. - Humility; excellent interpersonal skills and ability to develop collaborative relationships at all levels in the organization. - Ability to focus on urgent tasks, learn and improve steadily. - Strong desire to learn quickly and gain improved skills.    Qualifications and Experience - Minimum of an associate degree required. - At least two (2) years of relevant work experience, preferably in a law firm or legal department setting.   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5622
City
Cavite
Job Locations US-Austin
Posted Date 2 months ago(11/4/2021 4:23 PM)
  Mayan Travel Audio Onsite DC is an onsite data collection project wherein participants will engage in travel-related conversations in English, Arabic, Mandarin Chinese, French, German, Italian, Japanese, Korean, Portuguese (Brazilian), Russian, and Spanish. DETAILED JOB RESPONSIBILITIES:   The Project Supervisor is responsible for executing data collection projects using Appen’s data collection systems, software, and equipment. The Project Supervisor will instruct the on-site participant based on project-specific needs and supervise the data collection. Some communication with potential participants will also be required (sometimes via email and sometimes via phone).     REQUIRED QUALIFICATIONS AND EXPERIENCE: - Computer literate and able to pick up new tools and systems quickly and with accuracy - Service orientated approach - Demonstrated time management and organizational skills - Attention to detail - Commitment to quality (being able to follow quality management processes) SKILLS: - Knowledge of Microsoft Office tools - Excel, Word, and Outlook - Proficiency in English, with excellent oral and written communication skills - Experience with audio recording equipment and software desirable but not required - Bi-lingual in a second language is a bonus     Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.     At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5619
City
Austin
Job Locations PH-Cavite
Posted Date 3 months ago(11/3/2021 9:13 PM)
We are currently seeking for Transcribers who can accurately transcribe short audios (utterances) in accordance with the project’s set guidelines. REQUIRED EDUCATIONAL QUALIFICATION: Senior High School at least. REQUIRED YEARS OF EXPERIENCE: Previous transcription experience is highly advantageous but not compulsory. REQUIREMENTS: Bilingual native or near native speaker of Tagalog and Filipino English Available for full time work at Cavite office Able to type at least 35 words per minute or more. Detail oriented and comfortable with online research pages to verify information contained within the audio. SKILLS: Have prior experience in transcription (this is advantageous, but is not essential as full training is provided) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5613
City
Cavite
Job Locations US-Remote
Posted Date 3 months ago(11/2/2021 1:53 PM)
VP OF CLIENT OPERATIONS The Role:   At Quadrant (newly acquired by Appen), we are location data and technology company. Our main product lines include mobile location data-as-a-service, POI-as-a-Service and the Quadrant Consent Management Platform. Your role will be to ensure the smooth operations of the organization to deliver our products and services to clients. You will manage the workflows, ensure no bottle necks, make sure things don’t slip and that our clients continue to enjoy a high level of always on service and delivered on-time projects.    The Responsibilities:   - Review and schedule client evaluations, POCs and the onboarding of new clients - Ensure delivery of contracts and projects - Address client requests and support tickets - Oversee incident resolution - Lead vendor and supplier management - Identifying and targeting areas in which a business can improve operations - Monitoring revenue margins - Researching and implementing new directives for business growth and optimization   Desired Skills and Experience:   - Minimum 5 years experience in operations for data-as-a-service or software-as-a-service companies - Managing multiple projects and effectively prioritize organization tasks - Domain knowledge in location analytics, point-of-interest data, data-as-a-service or SaaS - Experience managing relationships between sales, marketing, product, development and clients. - Process driven mentality and sound business judgment through analytical thinking - Highly organised and enjoys the details. You don’t drop the ball. - Extremely pro-active. Don't need to be told what to do, rather you ensure people are getting what they promised done - Working under pressure when required - Relational databases (basic knowledge of SQL scripting and database administration) - Passion for data and it’s many interesting applications - Strong verbal (presentation) and written communication skills We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5612
City
Remote
Job Locations US-Remote
Posted Date 3 months ago(10/28/2021 3:16 PM)
CUSTOMER SUCCESS MANAGER (Location: USA Remote)     Position Summary The Customer Success Manager (CSM) is responsible for managing a $3-5M book of business, achieving high customer retention rates within that customer base, and ensuring that an environment for revenue expansion is possible. In addition, the CSM must align multiple internal functions and work across levels and functions within our enterprise customers to maximize the value that Appen delivers. Responsibilities - Accelerate customer platform adoption during the onboarding phase by driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas - Ensuring proper internal alignment and customer communication to keep all deliverables on track - Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI.Driving high utilization of customer’s subscription. - Driving the customer’s business transformation and operational excellence. - Being the customer’s trusted advisor and advocate within Appen. - Collaborating and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics. - Grow product use within our customer base by understanding and clearly communicating customer use cases, goals, business needs and opportunities to both our product and sales teams. - Building strategic relationship across the enterprise organizations we serve. - Arming Product with customer stories to accelerate product adoption and improve and expand product functionality to ensure immediate customer needs are consistently met and future goals aligned. - Working with Sales to identify new use cases and support their efforts to expand usage within and across enterprises. - Establish a repeatable and scalable engagement model for our Enterprise customer base by creating and driving process standardization and improvement within the CSM team Required Knowledge, Skills and Abilities - Prior experience managing a portfolio of customers with total annual recurring revenue between $1 and $5 Million (i.e., ARR). - Strong leadership skills to advocate cross functionally on behalf of customers. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL. - A true passion for customers and for Customer Success with the ability to build strong relationships. - Truly enjoys a dynamic environment where every day is different, and each challenge is different. - Can juggle multiple, very different tasks – an advanced customer wanting to leverage deep functionality today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each client may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to our success. - Experience managing customers both large and small and knowing how and why to manage them differently.   Qualifications and Experience - Bachelor's degree or equivalent work experience. - Willingness to travel and meet customers up to 15% of the time (post-COVID). - 3-5 years in a customer-facing role (CSM, Account Management, Sales) preferably at a SaaS company. About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5610
City
Remote
Job Locations GB-Remote
Posted Date 3 months ago(11/2/2021 12:20 AM)
Position Summary   The Sr (Program) Manager, Linguistic Portfolio, is accountable for the performance of a team of SMEs including Linguists and AI Data Collection specialists (referred as Specialists in the rest of the document) and their individual Program Managers, and the financial and strategic success of the lines of business, providing key leadership and direction to the teams. The Specialists teams provide resources for projects requiring a high level of specialized knowledge, skill and experience. The teams advise Sales and Solution Architects on task scope; develop technical solutions; and plan and execute complex specialist tasks to the required service levels, operating in concert with matrix team members in Enterprise Delivery organizations.   Responsibilities   - The Senior Program Manager, Linguistic Portfolio, is responsible for consistent and effective governance and delivery of the Specialist teams’ portfolio of business to the Enterprise clients. In conjunction with other business leaders, the Director ensures that investments in internal and operational projects deliver the best possible outcomes for the Enterprise clients Specialist programs of work. This includes working with other business units and project teams to align standards, methods and governance to the portfolio approach and actively positioning projects for success. - The Senior Program Manager is a source of guidance on industry best practice within the area of specialization, drawing on industry and academic sources of knowledge as required to support the practice. - The Senior Program Manager has oversight of all project tasks executed by the Specialist teams. The Senior Program Manager will provide expert direction and advice as required to ensure that projects in the portfolio are positioned to meet or exceed required SLAs. - The Senior Program Manager manages a team and is expected to optimize planning of teams and organisation design. Specific duties include but are not limited to: - Ensure the smooth day-to-day running of the Specialist teams; - Maintain oversight and ensure reporting of key portfolio financials and project/task performance metrics; - Liaise with Sales, Marketing, Recruitment and execution and delivery teams to highlight strategic risks and opportunities, enabling the Specialist teams to respond to both in a timely manner; - Support the prioritisation, resourcing and scheduling of Specialist tasks to ensure alignment with Enterprise clients program requirements and priorities; - Identify and monitor portfolio level risks, issues, and dependencies, and support appropriate risk mitigation and management methods; - Delivery and optimisation of reporting incl. Customer and Internal health reports; Financial reporting including weekly & monthly forecasting; GM reporting and optimization. - Be a key sponsor for work tool and other technical developments required for the efficient and effective execution of specialized tasks; - Identify and organise training and professional development activities for team members as required to optimize performance; - Support career development and succession planning within the team; - Ensure methods, practices, techniques, processes, etc. are regularly maintained and updated, in line with best practice; - Maintain a strong resourcing pipeline to ensure appropriate staffing levels at all times; - As required, provide visibility and updates on the status of the Enterprise clients portfolio to various stakeholders. - Strategy design and reporting for the managed portfolio of business   Qualifications and Experience - 10+ years of Management, Project Management or equivalent experience; - Knowledge of, and engagement with, industry, academic and research developments relevant to Appen’s current and strategic directions; - Postgraduate qualifications in a relevant area of specialization, or equivalent experience such as Linguistics; - Demonstrated experience in leading high-performing teams with openness and transparency; - Extensive experience with, and oversight of, Specialist projects executed in a commercial setting to rigorous time, budget and quality requirements; - Strong personal accountability, persistence and resilience; - Ability to effectively prioritize and execute tasks in a high-pressure and constantly changing environment; - Strategic, agile and professional communicator, with a ‘win-win’ orientation and an ability to positively influence outcomes; - Ability to work with a variety of personality types and bring together the right people to produce results in both internal and external stakeholder settings.     About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5606
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 3 months ago(10/27/2021 7:34 PM)
PROJECT MANAGER (Seattle, WA)   Position Summary As a member of the Global Operations and Automation Team, the Project Manager is responsible for driving operational excellence for our internal Global teams. This role will manage multiple internal iniatives/projects including but not limited to process improvements/automation, process development, knowledge management, change management, root cause investigations, IT system process changes, Town Hall/meeting management, and training.   Responsibilities The role includes but is not limited to the following duties and responsibilities:   - Drive operational excellence and streamline efforts while introducing ideas for innovation, automation, and improvement into systems and processes for Appen and its operations. - Oversee the development and maintenance of operational knowledge through process documentation, trainings, and effective change management. - Drive thorough and timely communications that fosters confidence in knowledge and enables a proactive, collaborative work environment. Communicate effectively both up and down communication chains. - Spearhead the development, implementation, and ongoing adoption of Global Team tools, systems, and processes. - Interact with a wide range of personalities; this includes building relationships and providing leadership internally across functional lines and business units. - Drive continuous improvements across all clients through application of statistical quality analysis while acting as a SME resource for the current project management team. - Support Global RoB through development of scorecards, reporting, presentations, and other collateral. Support Town Hall/Executive meeting management. - Implement and support a centralized quality framework, supported by RCA processes, and implement corrective actions across all project teams. - Design and maintain Global SharePoint sites, Team sites, and other Global tools and resources. - Support the Sr. Program Manager with other Global RoB work and initiatives as needed.   Required Knowledge, Skills, and Experience - Bachelor’s Degree in Business, Informatics, Economics, Statistics, Data Science, or related field; or an equivalent combination of education and 2+ years’ experience. - 2-3 years minimum experience managing internal projects or internal initiatives in a metrics driven setting within a client delivery, PMO, finance, operations, IT, or analytics department/org. - Process improvement, process development or knowledge management experience - Experience developing and maintaining team knowledge via SharePoint sites, process documentation, or other tools. - Demonstrated time management and organizational skills with attention to details. - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues. - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations, and drive resolutions. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members. - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities.   Nice-to-Have Knowledge, Skills, and Experience - PMP certifications are a plus. - Lean certification and/or Six Sigma are a plus. - Experience with some of the following: - Business Applications - SharePoint, Microsoft Teams, Asana, Workday, Salesforce Microsoft Office - Analytical/Scripting Tools - Advanced Microsoft Excel, SQL, Mode, Python - Visualization Tools – Microsoft Power BI, Tableau, LucidChart, Visio - Automation Tools – Microsoft Power Automate, Microsoft Power Apps - Scripting Languages - SQL, R(Basic), Python, Excel Macros (VBA), HTML   Who You Are - A problem solver. You do not let processes remain manually tedious for long. Nor do you give up when you hit a few roadblocks. You’re here to continuously improve the way we do things, and you love a good challenge. - A self-starter. You are self-motivated and you do not need any micro-management. You can establish a course of action for yourself and others while still being flexible to incoming business changes. You can manage your own time and you drive initiatives to completion. - A team player. You like working with people, you’ve got a high EQ, and you don’t mind going the extra mile to help your team or other coworkers. About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5605
City
Remote
Job Locations US-Remote
Posted Date 3 months ago(10/27/2021 5:53 PM)
SENIOR PROFESSIONAL SERVICES ENGINEER REMOTE USA (Dallas, TX - Seattle, WA)     Responsibilities - Lead strategic alignment and technical delivery of customer annotation programs with consistent communication to all stakeholders from project team to executive leadership - Create technical implementation strategy for projects leveraging Appen technologies - Design, build and implement custom solutions to process large amounts of data through the Appen Data Annotation Platform - Provide technical recommendations as a “trusted advisor” to internal and external stakeholders with a “customer first” mentality - Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals - Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements - Increase overall effectiveness by systematically identifying and solving root cause organizational and technological challenges discovered throughout program delivery - Travel to customer on sites as needed (post COVID-19)   Required Experience/Skills - Minimum 5 years of implementation experience and/or in a technical customer-facing role - Working knowledge of scripting and coding, database querying, and web development (e.g. Python, JavaScript, HTML, CSS, and SQL) - Ability to break down complex problems and resolve through customer consultation and execution. - Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences - Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment - Understanding of data pipelines from data retrieval, ingestion, querying, scripting, processing, and delivery - Ability to independently plan and manage programs and projects of significant complexity and risk across multiple teams and functions with stakeholders in different time zones Nice to Haves: - B.S. in Computer Science or Technical Bootcamp Equivalent - Knowledge of ETL and ETL workflows - Exposure to AWS Cloud Services, such as S3 and Lambda - Experience building Executive-level and customer-facing dashboards and analysis About Appen Appen is a Human-in-the-Loop AI solution for data science and machine learning teams. Our industry leading, AI-assisted data annotation platform trains, tests, and tunes machine learning models to make AI work in the real world.  Appen’s technology and expertise supports a wide range of use cases that gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5600
City
Remote
Job Locations US-Remote
Posted Date 3 months ago(10/27/2021 5:56 PM)
PROFESSIONAL SERVICES ENGINEER REMOTE USA (Dallas, TX - Seattle, WA)   Responsibilities - Design, build and implement custom solutions to process large amounts of data through the Appen Data Annotation Platform - Provide technical recommendations as a “trusted advisor” to internal and external stakeholders with a “customer first” mentality - Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals - Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements - Travel to customer on sites as needed (post COVID-19)   Required Experience/Skills - Minimum 3 years of implementation experience and/or in a technical customer-facing role - Working knowledge of scripting and coding, database querying, and web development (e.g. Python, JavaScript, HTML, CSS, and SQL) - Ability to break down complex problems and resolve through customer consultation and execution. - Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences - Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment Nice to Haves: - S. in Computer Science or Technical Bootcamp Equivalent - Knowledge of ETL and ETL workflows - Exposure to AWS Cloud Services, such as S3 and Lambda - Experience building Executive-level and customer-facing dashboards and analysis About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5599
City
Remote
Job Locations US-CA-Sunnyvale
Posted Date 3 months ago(10/27/2021 11:17 AM)
  Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia, and has subsidiaries in the United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s clients include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning. Appen is listed on the Australian Stock Exchange with stock code: APX    About this role Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produce the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging, and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text, and audio, as well as data capturing.    Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate, who will join Appen’s data science team.    We are seeking a senior data scientist with hands-on expertise in computer vision, software development, and machine learning to build AI solutions to improve millions of annotators' efficiency at scale.  You get the opportunity to work with our global tech team from Shanghai, Silicon Valley, and Sydney. It is a leading data company with a start-up culture. And we only want people who want to make a huge impact on the AI world instead of just a job!    Responsibilities:  - Develop computer vision algorithms for automating manual annotation tasks, which include image/video/Lidar object detection, segmentation, and tracking, and many more use cases.  - Work with the teams to build human-in-the-loop AI/ML solutions in the computer vision domain to improve annotation efficiency and quality.    Skills and Experience:  - MS or Ph.D. degree in Computer Science, Statistics, Mathematics, or equivalent is required for this position.  - Minimum of 1-4 years of industry experience in AI/ML field  - Hands-on experience with software development, and data processing pipelines,  - Familiar with Python, or other programming languages. Experience in PyTorch or Tensorflow.   - Solid understanding of various deep learning and machine learning algorithms  - Good communications skills, both verbal and written in English  - Ability to work independently to research innovative solutions to challenging business problems.  - Autonomous vehicle experience preferred. - Multiple object tracking experience preferred   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role. 
ID
2021-5598
City
Sunnyvale
Job Locations US-Remote
Posted Date 2 months ago(11/12/2021 6:05 PM)
            SENIOR MACHINE LEARNING & INFASTRUCTURE ENGINEER           Position Summary   Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produces the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging and very few company can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text and audio, as well as data capturing.   Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate who will join Appen’s fast growing data science & machine learning team.   We are seeking a staff/senior level machine learning infrastructure engineer with hands-on expertise to build and enhance our machine learning infrastructure to improve millions of annotators efficiency at scale.  This is a tech lead role with the potential to grow into a senior manager.     In this role, you will be the part of a fast growing team solving very interesting technical problems at the intersection of various exciting domains like Cloud Computing, Distributed Systems, Big Data, Machine Learning, and High Performance Computing. Your work will have an enormous impact on Appen's long-term success.    Responsibilities:   - Design solutions for machine learning infrastructure that will support the current and future needs of our business.  - Build scalable and reliable infrastructure that supports feature engineering, model training, deployment, inferencing, performance monitoring in the cloud and on prem. - Build pipeline that supports running multiple machine learning models in parallel in production. - Collaborate with data scientists to improve existing machine learning model training and evaluation pipelines. - Build continuous integration, testing, and deployment pipelines in cloud computing environments for machine learning services. - Build data logging, tracking, analyzing, monitoring and reporting pipelines in cloud computing environments. - Work closely with related teams across Appen to ensure that our machine learning services work seamlessly in Appen's platforms and tools.     Required Knowledge, Skills and Abilities:   - BS or above in Computer Science, Electrical Engineering, or a related field - 5+ years of industry experience building ML infrastructure at scale - Proficient in Python or C++. Experience writing and maintaining high-quality production code - Deep knowledge of Linux operating system and proficient in Bash - Experience in using AWS ECS (or similar orchestration platforms such as Kubernetes), Kafka (or similar streaming platforms), low latency data management systems such as Redis, RocksDB, DynamoDB - Experience in using AWS and/or other major cloud platforms to build data-intensive infrastructure, specially for machine learning applications - Working knowledge of CI/CD automation tools such as Docker, Jenkins, Terraform, Helm etc. - Working knowledge of publicly available ML platforms such as Sagemaker, Kubeflow etc. - Knowledge of machine learning concepts and fundamentals - Great communication skills, both written and oral; comfortable presenting findings and recommendations to non-technical audiences - Ability to proactively learn new concepts and apply them at work       About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      
ID
2021-5594
City
Remote