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Job Locations US-Remote | US-WA-Seattle
Posted Date 1 month ago(10/29/2021 12:39 PM)
ASSOCIATE DATA COLLECTIONS SPECIALIST/PROJECT MANAGER     Position Summary Associate Data Collection Specialist is responsible for executing data collection projects using Appen’s data collection systems, software and equipment. Associate Data Collection Specialist customizes participant instructions based on project-specific needs, assigns tasks to participants, communicates with participants, monitors throughput, performs and manages quality assurance, schedules payments and supervises project-specific staff if required. Associate Data Collection Specialist works collaboratively with Data Collection Specialists, Solution Architects, Project Managers and other Specialists to meet project and client requirements.   Responsibilities - Use Appen’s crowd management and data collection tools to execute data collection projects of different types - Maintain project trackers, monitor key project metrics and provide project reports as required - Analyze project performance and take appropriate actions (with guidance from Data Collection Specialist or Project Manager) - Respond to participant queries - Set up payments for data collection participants - Deliver to project objectives within project scope, timeline and budget - Follow quality management processes and take corrective measures as required - Provide training to QA checkers and data collection participants as required - Manage QA checker performance - Communicate with all stakeholders in a timely, clear and concise manner - Adapt to changing project needs and expectations - Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information - Be a proactive team member, contributing solutions and helping others as necessary   Required Knowledge, Skills and Abilities - BS or BA degree from an accredited university or equivalent work experience preferred - 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired - Experience with stakeholder management in a commercial project-based environment - Knowledge of Microsoft Office tools - Excel, Word, and Outlook - Working experience with SQL, R Sudio, Python, PowerBI desirable - Proficiency in English, with excellent oral and written communication skills - Experience with audio recording equipment and software desirable   Qualifications and Experience - Ability to pick up new tools and systems quickly and with accuracy - Demonstrated time management and organizational skills with attention to details - Commitment to quality (being able to follow quality management processes) - Agility and a service orientated approach - Bi-lingual in a second language is a bonus About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      
ID
2021-5593
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 1 month ago(10/26/2021 12:43 PM)
                 Project Manager               Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships   Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5592
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 1 month ago(10/26/2021 11:58 AM)
                 Program Manager               Position Summary The Program Manager role is a leadership position with active involvement in client and project/program team management, process design and implementation, report and data management and strategic planning.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.   The program manager may or may not have Direct Reports (matrix environment). Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of project managers and specialists to drive (project) team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and project resources to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports (if any) - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned Minimum Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a technology-oriented or services organization - 3 to 5 years of project management experience in a technology-oriented or services organization - BS or BA degree from an accredited University or equivalent work experience preferred - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. You will succeed in this role if you are - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - An analytical thinker with ability to proactively identify problems, gather information and drive course of action for self and others - Innovative thinker, who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Demonstrated understanding and appreciation for a global marketplace and workforce - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus - PMP and Prince 2 certifications are desirable     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5591
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 1 month ago(10/26/2021 1:52 AM)
                 Program Manager               Position Summary The Program Manager role is a leadership position with active involvement in client and project/program team management, process design and implementation, report and data management and strategic planning.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.   The program manager may or may not have Direct Reports (matrix environment). Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of project managers and specialists to drive (project) team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and project resources to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports (if any) - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned Minimum Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a technology-oriented or services organization - 3 to 5 years of project management experience in a technology-oriented or services organization - BS or BA degree from an accredited University or equivalent work experience preferred - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. You will succeed in this role if you are - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - An analytical thinker with ability to proactively identify problems, gather information and drive course of action for self and others - Innovative thinker, who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Demonstrated understanding and appreciation for a global marketplace and workforce - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus - PMP and Prince 2 certifications are desirable     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5589
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 1 month ago(10/26/2021 1:25 AM)
               SENIOR PROGRAM MANAGER (LINGUISTIC PORTFOLIO)                Position Summary   The Sr (Program) Manager, Linguistic Portfolio, is accountable for the performance of a team of SMEs including Linguists and AI Data Collection specialists (referred as Specialists in the rest of the document) and their individual Program Managers, and the financial and strategic success of the lines of business, providing key leadership and direction to the teams. The Specialists teams provide resources for projects requiring a high level of specialized knowledge, skill and experience. The teams advise Sales and Solution Architects on task scope; develop technical solutions; and plan and execute complex specialist tasks to the required service levels, operating in concert with matrix team members in Enterprise Delivery organizations.   Responsibilities - The Senior Program Manager, Linguistic Portfolio, is responsible for consistent and effective governance and delivery of the Specialist teams’ portfolio of business to the Enterprise clients. In conjunction with other business leaders, the Director ensures that investments in internal and operational projects deliver the best possible outcomes for the Enterprise clients Specialist programs of work. This includes working with other business units and project teams to align standards, methods and governance to the portfolio approach and actively positioning projects for success. - The Senior Program Manager is a source of guidance on industry best practice within the area of specialization, drawing on industry and academic sources of knowledge as required to support the practice. - The Senior Program Manager has oversight of all project tasks executed by the Specialist teams. The Senior Program Manager will provide expert direction and advice as required to ensure that projects in the portfolio are positioned to meet or exceed required SLAs. - The Senior Program Manager manages a team and is expected to optimize planning of teams and organisation design. Specific duties include but are not limited to: - Ensure the smooth day-to-day running of the Specialist teams; - Maintain oversight and ensure reporting of key portfolio financials and project/task performance metrics; - Liaise with Sales, Marketing, Recruitment and execution and delivery teams to highlight strategic risks and opportunities, enabling the Specialist teams to respond to both in a timely manner; - Support the prioritisation, resourcing and scheduling of Specialist tasks to ensure alignment with Enterprise clients program requirements and priorities; - Identify and monitor portfolio level risks, issues, and dependencies, and support appropriate risk mitigation and management methods; - Delivery and optimisation of reporting incl. Customer and Internal health reports; Financial reporting including weekly & monthly forecasting; GM reporting and optimization. - Be a key sponsor for work tool and other technical developments required for the efficient and effective execution of specialized tasks; - Identify and organise training and professional development activities for team members as required to optimize performance; - Support career development and succession planning within the team; - Ensure methods, practices, techniques, processes, etc. are regularly maintained and updated, in line with best practice; - Maintain a strong resourcing pipeline to ensure appropriate staffing levels at all times; - As required, provide visibility and updates on the status of the Enterprise clients portfolio to various stakeholders. - Strategy design and reporting for the managed portfolio of business  Qualifications and Experience - 10+ years of Management, Project Management or equivalent experience; - Knowledge of, and engagement with, industry, academic and research developments relevant to Appen’s current and strategic directions; - Postgraduate qualifications in a relevant area of specialization, or equivalent experience such as Linguistics; - Demonstrated experience in leading high-performing teams with openness and transparency; - Extensive experience with, and oversight of, Specialist projects executed in a commercial setting to rigorous time, budget and quality requirements; - Strong personal accountability, persistence and resilience; - Ability to effectively prioritize and execute tasks in a high-pressure and constantly changing environment; - Strategic, agile and professional communicator, with a ‘win-win’ orientation and an ability to positively influence outcomes; - Ability to work with a variety of personality types and bring together the right people to produce results in both internal and external stakeholder settings.   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5587
City
Remote
Job Locations US-Remote
Posted Date 1 month ago(10/26/2021 12:49 AM)
CUSTOMER SUCCESS MANAGER (Location: USA Remote)     Position Summary The Customer Success Manager (CSM) is responsible for managing a $3-5M book of business, achieving high customer retention rates within that customer base, and ensuring that an environment for revenue expansion is possible. In addition, the CSM must align multiple internal functions and work across levels and functions within our enterprise customers to maximize the value that Appen delivers. Responsibilities - Accelerate customer platform adoption during the onboarding phase by driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas - Ensuring proper internal alignment and customer communication to keep all deliverables on track - Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI.Driving high utilization of customer’s subscription. - Driving the customer’s business transformation and operational excellence. - Being the customer’s trusted advisor and advocate within Appen. - Collaborating and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics. - Grow product use within our customer base by understanding and clearly communicating customer use cases, goals, business needs and opportunities to both our product and sales teams. - Building strategic relationship across the enterprise organizations we serve. - Arming Product with customer stories to accelerate product adoption and improve and expand product functionality to ensure immediate customer needs are consistently met and future goals aligned. - Working with Sales to identify new use cases and support their efforts to expand usage within and across enterprises. - Establish a repeatable and scalable engagement model for our Enterprise customer base by creating and driving process standardization and improvement within the CSM team Required Knowledge, Skills and Abilities - Prior experience managing a portfolio of customers with total annual recurring revenue between $1 and $5 Million (i.e., ARR). - Strong leadership skills to advocate cross functionally on behalf of customers. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL. - A true passion for customers and for Customer Success with the ability to build strong relationships. - Truly enjoys a dynamic environment where every day is different, and each challenge is different. - Can juggle multiple, very different tasks – an advanced customer wanting to leverage deep functionality today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each client may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to our success. - Experience managing customers both large and small and knowing how and why to manage them differently.   Qualifications and Experience - Bachelor's degree or equivalent work experience. - Willingness to travel and meet customers up to 15% of the time (post-COVID). - 3-5 years in a customer-facing role (CSM, Account Management, Sales) preferably at a SaaS company. About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5586
City
Remote
Job Locations AU-Remote
Posted Date 1 month ago(10/24/2021 8:10 PM)
Position Summary As a Go-To-Market Manager, you will be focused on defining the market and sales revenue opportunity for offers on the roadmap, providing input to the product construct as the roadmap develops and developing effective strategies/plans to communicate the features and benefits of new products to customers (these may be internal or external). This will involve market and internal research on current trending products, detailed understanding of competitors, influence on pricing and packaging approaches and close collaboration with sales, product and engineering teams to achieve these goals.   Responsibilities   - Develop detailed knowledge of the market and our specific customer’s needs - Understand the competitive landscape and be an expert on our competition and how they are positioned (including pricing) - Transform knowledge of our market, customers, competitors and products into specific, data-led strategic plans - Define the market and sales revenue opportunity based on your understanding of the market and our position - Provide input to product design and development with ‘voice of customer’ in mind, to support high commercial relevance of proposed solutions based on your understanding of our market and customer needs - Develop go-to-market plans (including pricing, packaging, marketing, communications etc.) to best capture market and sales revenue opportunity - Execute go-to-market plans for products and solutions you support (primarily focused on MVP requirements for launch) - Work cross-functionally with Sales, Product Management, Engineering and Marketing to achieve business outcomes and provide feedback loop between different stakeholder groups - Understand and support our sales channels in partnership with the broader Product Marketing organization; train them on the problems we solve for our buyers and users; develop internal tools and external collateral and teach them how and when to use it - Proactively identify and anticipate roadblocks of technical, business, political, or organizational nature and actively seek resolution with leadership and peers   Required Knowledge, Skills and Abilities - Must be a motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Understanding of all components of new product launch including go-to-market design, product marketing and launch execution - Excellent teamwork skills with proven ability to influence cross-functional teams without formal authority. The ability to influence and work collaboratively with Sales, Marketing and Product Management is especially important - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally - Strong analytical skills including ability to proactively identify problems, gather information and set course of action based on data - Be knowledgeable and deeply interested in the business and organizational aspects of transformation   Qualifications and Experience - 7+ years of go-to-market or product marketing experience or similar experience launching products - Demonstrated success in identifying go-to-market priorities launching differentiated products that meet and exceed business objectives - Entrepreneurship, creative problem-solving skills and a strong desire to make an impact in the market - Comfortable completing basic analysis to validate qualitative insights from internal teams and customers and converting results into business insights/ recommendations - Process orientated with proven ability to communicate to senior level audiences - must be a strong verbal and written communicator - Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties - Bachelor’s degree in business or marketing; MBA preferred   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5576
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 2 months ago(10/13/2021 1:34 PM)
Instructional Designer/Facilitator (AI/ML Company)       Position Summary The Instructional Designer is responsible for developing, documenting, and delivering web, ecommerce and social media evaluation training materials used in the onboarding of independent consultants. This position specializes in the creation of instructionally sound curriculum and adult learning technical content in support of computer-based training. In addition, portions of this role will also include virtual or in-person delivery of material. The role would be a 60/40 split of content creation to facilitation. The team also serves as the center for Diversity & Inclusion.   Responsibilities: - Development of learning resources, creating and retooling of courses and course segments for computer-based delivery methods. - Develop and administer practice and/or qualifying exams for onboarding training material. - Collaborate with Qualification Manager, PMs and SMEs on all projects. - Support and mentor directors, managers, and other leaders on best practices of adult learning methods suited for onboarding training development. - Monitor success of consultants and adjust training program as needed. - Continuously reviewing department material and processes for areas of improvement. - Deliver and facilitate courses for the   Required Knowledge, Skills and Abilities: - Should be familiar with curriculum development, online learning and instruction, theories of adult learning such as able to independently develop courses for both internal and external audiences. - Must be able to assist in taking a project from conception to final design utilizing multimedia technology and authoring tools. - Responsible for conveying a consistent brand image that attracts customers/clients using a variety of learning resources (print, graphics, audio, video, animation) - Proficient in MS Office, SharePoint, Articulate (or similar), and competent learning an LMS. - Able to quickly learn company technology and products. - Desire to continuously learn new features of development tools and software. - Knowledge of Learning Management systems and new LMS training for employees. - Strong technical writing, editing and proofreading skills. - Ability to prioritize, schedule and meet deadlines. - Ability to work in a fast-paced, dynamic environment. - Work both independently and within a team. - Ability to understand and communicate concepts quickly and accurately. - Ensure that all information is consistent, easy to understand, and well organized. - Proofread and edit own work and work of others to improve quality, readability, consistency, and effectiveness of documentation. - High attention to detail and demonstrated time management/organizational skills. - Excellent analytical skills including ability to proactively identify problem, gather information and set course of action. - Able to establish productive, co-operative relationships and demonstrate excellent conflict resolution skills. - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues. - Innovative thinker that drives the development and implementation of new ideas; unafraid of taking risks to accomplish goals. - Must be an attentive and careful listener and respond appropriately to others. - Must have a desire for professional development, learning of new skills, etc. - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.   Qualifications and Experience: - Bachelor’s degree or equivalent work experience in related fields. - 3+ years of curriculum design utilizing PowerPoint, Creative Cloud or similar, Articulate 360 or similar, eLearning modules, online learning modules. - 3+ years of experience presenting/teaching/training personnel or equivalent experience. - Expert-level experience with Microsoft Office Suite of products including Excel, PowerPoint, and SharePoint   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5564
City
Remote
Job Locations US-Remote | GB-Remote
Posted Date 2 months ago(10/13/2021 1:15 PM)
                                                             SALES ENABLEMENT LEAD                                                  Position Summary   We are looking for a Sales Enablement Lead with outstanding written, verbal, and interpersonal communication skills. The Sales Enablement Lead is responsible for developing the knowledge and skills of Appen. They ensure that a company has a workforce that can meet its current and future business objectives and deliver quality products and services that meet customer needs. By developing skills and helping individuals reach their potential, the Sales Trainer will help to build employee satisfaction, making it easier for companies to attract and retain a quality workforce.     Responsibilities: - Design programs using techniques such as classroom learning, demonstrations, one-on-one training, or online learning. - Schedule training sessions to minimize disruption to normal working, while ensuring that employees achieve the levels of skill necessary for their jobs. - Willing to learn new systems in a fast-paced environment (Lectora, Camtasia, Cornerstone) - Evaluate the outcomes of training sessions and achievements. - Monitor training costs against budgets and ensure they make the most efficient use of company resources. - Track and compile collected data - Conceptualize training materials based on data and research - Communicate training needs and online resources - Create training strategies, initiatives, and materials - Test and review created materials - Maintain a database of all training materials - Instruct employee training and onboarding - Conduct training through new materials - Review employee performance and learning   Required Knowledge, Skills and Abilities: - Strong working knowledge of Salesforce platform - Ideally, experience working in SAAS, product-led sales, or technology sales Qualifications and Experience: - 1-2 years of experience in training - Experience working with GTM teams - Knowledge of Instructional Design and online courseware is desirable     About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5563
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 2 months ago(10/12/2021 4:11 PM)
 DIRECTOR, GLOBAL RECRUITING     Position Summary The Global Recruiting Director is responsible for overseeing strategy and daily operations for a team of recruiting managers, recruiters and onboarding SMEs for the Global Business Unit. The Recruiting Director coordinates activities and strategy between the Delivery Operations teams and the larger recruiting organization. The Director orchestrates a team of Managers in the performance of their duties including but not limited to sourcing, recruiting, driving operational and platform improvements, ramping new projects, process development, report and data management, strategic planning, training, and team mentoring.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Driving recruiting strategy for all projects and task types. Understand customer needs and drive recruiting strategy through crowd availability and activity data - Keep the crowd active. An active crowd is a happy and healthy crowd. - Understanding global pay structures and markets. - Strategies on branding and creative sourcing to crowd members, tapping all channels - Handling of applicant activation queries and required characteristics to meet customer demands. - Design and update new recruiting procedures - Supervise the recruiting team and report on its performance - Innovate, drive and report on recruiting metrics (Roster fills, costs, availability) - Recommend ways to improve the crowd experience and crowd employer brand - Coordinate with department managers to forecast future hiring needs Qualifications and Experience - At least 5 years sourcing, recruiting experience and 3 years managing a recruitment team - Experiences as a Recruiting Manager, or Recruitment Consultant - Knowledge of labor laws and exposure to Global Recruiting strategies - Strong leadership and team management skills - Ability to make sound decisions quickly and efficiently - Experience with the use of tracking software and databases - Knowledge of social media and professional networks - Able to communicate effectively, both verbally and in writing - Ability to prioritize and manage time efficiently   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5561
City
Remote
Job Locations GB-Remote
Posted Date 2 months ago(10/6/2021 8:23 PM)
Position Summary   The main responsibility of a Linguistic Project Manager is to manage projects for Appen’s clients. The Linguistic Project Manager applies their knowledge of linguistic phenomena, technical skills and attention to detail to manage projects to quality expectations, timelines, and budget. The Linguist applies their communication skills to manage stakeholder relationships including clients and teams of language specialists around the world     Responsibilities The role includes but is not limited to the following duties and responsibilities: - Autonomously plan and manage projects to quality, time and budget to ensure effective project execution and delivery - Onboard and train a virtual team of consultants to create, evaluate or annotate linguistic data in multiple languages - Prepare guidelines, training materials and tools, aligned to client specifications. - Oversee the work of consultants, including task assignment, scheduling and monitoring - Document and manage language resources arising from projects - Manage client relationships through customer service and regular reporting (as required) - Provide operational input to the Sales team (as required) - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships   Minimum Qualifications and Experience - Bachelor’s degree or above, or 1+ years' industry experience - Project management experience (1-3 years), preferably in a language, linguistics, or software­-related field - Solid understanding of linguistic concepts and terminology - Strong technical and data management skills   Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus   You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. - Take personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action     About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5557
City
Remote
Job Locations US-Remote | US-CA-San Francisco
Posted Date 2 months ago(9/30/2021 8:14 PM)
Senior Data Scientist  Overview Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produce the best machine learning solutions. However, creating training data with high quality in a scalable way is incredibly challenging, and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years. It generates all kinds of training data like content relevance, image & video, text & audio, as well as data capturing.   Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate who will join Appen’s data science team.   We are seeking a senior data scientist with hands-on expertise in the recommendation and search ranking area. You will build crowd CRM systems to mine, engage, match, and recommend good crowd workers with most suitable data labelling jobs. You get the opportunity to work with our global tech team. It is a leading data company with a start-up culture. And we only want people who want to make a huge impact on the AI world instead of just a job!     Job Description  Your Impact - Analyze and discover gaps in Appen’s crowd experience, formulate and own data driven and ML based solutions for crowd recruitment automation – including engagement/retention, search and recommendation, content ranking, registration and qualification process drive growth and increase conversion rate on Appen’s data labeling projects - Drive the alignment and product ownership on key areas with a broad range of stakeholders, such as Product, Engineers, Data Scientist, Operations to achieve shared objectives, provide strategic insight and solution. - Experience with end-to-end ownership of projects including development, deployment, and maintenance of code in production environment, A/B test, and build dashboards and reports to communicate the business impact of data-driven solutions - Serve as subject matter expert and drive thought leadership in the areas of machine learning, recommendation, relevance ranking, and information retrieval areas. - Serve as a mentor and resource to other data scientists and coaching their career growth   Qualifications - 3+ years of industrial experience in recommendation systems, relevance ranking, information retrieval areas, or related field. - Advanced degree in computer science, engineering, statistics, economics, mathematics, or similar quantitative discipline - Have extensive industry experience in the recommendation and search domain with the ability to validate ideas before implementation.  - Excellent programming skills, able to write clean and maintainable code and unit tests (SQL, Python, or other programming languages) in production environment. - Advanced knowledge in experimental design and statistics methods - Advanced knowledge on modern machine learning techniques and their mathematical underpinnings, such as recommendation engines and propensity models - Experience with ETL pipelines and querying large datasets such as clickstream data - Have good track records of architecting and developing recommendation systems and search engine solutions in large scale industry setup. - Ability to work cross-functionally and push partners to connect customer problems to business strategy. - Proactive, self-motivated, and can work independently with strong organizational and time management skills - Desire to continually learn, adapt and work in a fun, fast paced environment.   Strong preference for the San Francisco Bay Area but will consider remote for a strong candidate.     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5555
City
Remote
Job Locations US-Remote
Posted Date 2 months ago(9/17/2021 4:04 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      - Position Summary  Appen is looking for a Senior Product Manager to drive core platform initiatives to take training data solutions to the next level. This product manager will own drive initiatives to improve data quality for Appen customers as well as continuously discover solutions to make Appen products scale to meet growing customer needs.          - Responsibilities    - Customer Discovery: Work closely with Customer Success and Sales teams to learn about customer use cases- this will involve regular interactions with customers and other external-facing business functions  - Product Definition: Build a product roadmap based on customer needs, strategic company goals, market and technical trends, and competitive landscape.  - Prioritization: Prioritize from the backlog to solve the most urgent and costly business and customer problems   - Delivery: Work with engineering and quality assurance to manage User Acceptance Testing and synthesize the go/no-go of release of features based on results.  - Orchestration: Coordinate with Engineering, Support and GTM teams for product launches  - Monitor and measure: Identify key metrics. Monitor and report on engagement and usage, as well as identify improvement areas   - Documentation: Create and maintain feature documentation, Sales Enablement, User Training & Tutorials          - Required Knowledge, Skills and Abilities      - Proven experience working with enterprise customers  - Excellent customer-facing written and verbal communication and presentation  - Experience working closely with Engineering to ship products in a fast-paced environment  - Excellent Project Management skills, particularly the ability to handle multiple priorities, stakeholders and workstreams  - Experience defining and tracking metrics to measure success   - Ability to wrangle data SQL and XML to enable data driven decisions    - Qualifications and Experience    - 5 to 7+ years of product experience  - Familiarity with working in an agile framework  - Ability to drive results through influence and a problem-solving aptitude  - Ability to execute and manage expectations across various functional teams  - Experience building enterprise software for Fortune 500 customers  - Experience building products that leverage machine learning           
ID
2021-5541
City
Remote
Job Locations US-Remote
Posted Date 2 months ago(9/16/2021 4:10 PM)
For this role, you will own and drive the crowd platform solution that helps business teams to optimize processes through automation and provides a good user experience to the crowd workers. You will be responsible for the roadmap strategy and execution by collaborating with internal business owners and external customers to understand business problems and working closely with engineering to deliver solutions.   - Responsibilities   - Develop and implement product strategies consistent with company technology strategy. - Define and drive product vision and roadmap strategy to address business needs to increase internal efficiency through automation. - Partner with a program manager to standardize business processes that enable technology to automate business operations. - Work with business stakeholders to understand business problems and translate them into product requirements, including user stories and user journey maps. - Prioritize features and development efforts based on a thorough understanding of customer and business needs and company strategy - Partner with internal business owners to define metrics that can measure the success of deliverables.         - Required Knowledge, Skills and Abilities   - 5+ years of product management experience for enterprise SaaS platform - 2+ years of experience in application UX/UI design and business workflow automation           Qualifications and Experience            Bachelor's degree in Computer Science, Engineering, or equivalent - 5+ years of product management experience for enterprise SaaS platform - 2+ years of experience in application UX/UI design and business workflow automation - 2+ years of experience in data analytics, data visualization, and dashboard/reporting - Experience in product management lifecycle management. - Experience in defining products from concept to product launch. - Understanding of business workflow process and implementation. - Familiarity with Agile framework. - Ability to drive results through influence and problem-solving aptitude. - Ability to execute and manage expectations across various functional teams.    
ID
2021-5539
City
Remote
Job Locations US-Remote
Posted Date 2 months ago(9/15/2021 5:14 PM)
Position Summary As a member of our UX team you will be building annotation tools marking up text, audio, images, video and other data types for use in creating machine learning models. You will provide the amazing experiences for the users, fixing bugs as necessary and constantly working on improving the quality of our codebase. Responsibilities • Build Appen’s client facing tools, including self-serving APIs, dashboards, reports. • Create prototypes, MVP and production software. • Technical input for new and existing product initiatives, assist with definition of product direction • Define, design, troubleshoot, and debug complex, multi-tier distributed software applications. • Work with manager, engineers, product management and operation team to design and implement application features. • Estimate engineering effort, plan execution cycles, and rollout system changes. • Support product in a production environment on AWS Qualifications • Excellent knowledge of JavaScript and CSS. • 5+ years experience developing commercial web applications. • 2+ year experience with working with Ruby and Ruby on Rails framework. • 1+ year experience with working with Node.js platform. • 1+ year experience with React/Redux setup. • Proficiency with command line and Chrome Developer Tools. • Experience with Git, Docker, Jira, Confluence. • Assertive "get things done" attitude. Position Title Senior Front-End Engineer Career Level Division Engineering Department/Family ADAP Engineering Reports To Grzegorz Biesiadecki, Snior Manager, Engineering Location San Francisco / Remote Senior Front-End Engineer August 27, 2021 appen.com • Excellent communication skills, both verbal and written in English
ID
2021-5528
City
Remote
Job Locations US-Remote | US-CA-San Francisco | US-WA-Seattle | US-TX-Dallas
Posted Date 2 months ago(10/7/2021 1:51 PM)
PROJECT MANAGER (Artificial Intelligence/Machine Learning)   Position Summary Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.     Responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned   Qualifications and Experience: - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5522
City
Remote
Job Locations US-Remote | US-CA-San Francisco | US-WA-Seattle | US-TX-Dallas
Posted Date 2 months ago(10/7/2021 1:50 PM)
PROJECT MANAGER (Artificial Intelligence/Machine Learning)     Position Summary   Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.     Responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned   Qualifications and Experience: - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5520
City
Remote
Job Locations US-Remote
Posted Date 3 months ago(9/2/2021 3:35 AM)
Position Summary   Appen is seeking a talented Solutions Engineer to join our Solutions team which supports our Sales organization. As a Solutions Engineer you will play a vital role in driving the technical pre-sales engagement with prospective customers. This is a hands-on technologist role, and you will "wear many hats".  You will not just be presenting slides and giving demos. You will be architecting Enterprise data enrichment solutions for large organizations and explaining our data annotation platform, through your work, to data science and machine learning teams.  Experience seeing the entire sales lifecycle, from conception to design to technology evaluation through to closing the deal is crucial. An ideal candidate possesses both technical depth and strong interpersonal skills to partner with internal and external teams to develop scalable, flexible, and cutting-edge solutions. Solutions Engineers collaborate with operations and business development to help craft solutions to meet customer business problems.   Responsibilities   - Use case discovery. Work with customers and prospects to deeply understand the proposed use case and propose solutions using the Appen data annotation platform and supporting technologies. - Demo expert. Deliver in-depth technical product demos to customers and prospects at all levels within an organization. - Technical subject matter expert. Support the sales cycle through the elimination of technical objections and build rapport with the data science and engineering teams at prospective customers. - Prove customer value. Where necessary deliver proofs of concept and pilots to demonstrate the value of the Appen data annotation platform. - Multi-tasking and prioritization. Balance supporting multiple Account Executives and multiple sales cycles. - Product Mastery. Continually act as a liaison with Appen Client Services, Engineering, Marketing, and Sales teams to provide input from customers, as well as be educated on new advancements in products and programs.   Required Knowledge, Skills and Abilities   - Hands-on, technical, problem solver - Working knowledge of scripting and coding, database querying, and web development (e.g. Python, JavaScript, HTML, CSS, and SQL) - Knowledge of ETL and ETL workflows - Comfortable working with customers and public speaking (there will be some customer / conference travel for this role) - Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences -   Qualifications and Experience   - Minimum 5 years of experience in a technology company and demonstrable success working in a customer-facing role - REST API development experience - Experience working in the AI & ML domains is preferred and if this includes working with clients in the Search, Natural Language Understanding or Computer Vision space, it would be an advantage. - Desire to learn continuously about new ideas and concepts in data science     About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    
ID
2021-5506
City
Remote
Job Locations US-Remote
Posted Date 2 months ago(9/30/2021 11:27 PM)
SENIOR LINGUISTIC PROJECT MANAGER     Position Summary   The main responsibility of a Senior Linguistic Project Manager is to manage projects for Appen’s clients. The Linguistic Project Manager applies their knowledge of linguistic phenomena, their technical skills and their attention to detail to manage projects to quality expectations, timelines, and budget. The Linguist applies their communication skills to manage stakeholder relationships including clients and teams of language specialists around the world.   Responsibilities The role includes but is not limited to the following duties and responsibilities: • Autonomously plan and manage projects to quality, time and budget to ensure effective project execution and delivery • Onboard and train a virtual team of consultants to create, evaluate or annotate linguistic data in multiple languages • Prepare guidelines, training materials and tools, aligned to client specifications. • Oversee the work of consultants, including task assignment, scheduling and monitoring • Document and manage language resources arising from projects • Manage client relationships through customer service and regular reporting (as required) • Provide operational input to the Sales team (as required) • Provide regular project status reporting and in-depth analysis when required • Build strong client relationships to increase client satisfaction and revenue opportunities • Drive continuous project improvements and efficiencies • Coordinate between project team members in a matrix environment • Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones • Manage risks and issues and undertake recovery actions as necessary • Prepare and implement project plans, prepare reports and project-related materials • Participate in the training and mentoring of new and existing Appen staff • Participate in program improvements, initiatives, and committee work as assigned • Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships Minimum Qualifications and Experience • Advanced degree in a relevant field, or 3+ years' industry experience • Project management experience (3-5 years), preferably in a language, linguistics, or software--related field • Solid understanding of linguistic concepts and terminology • Strong technical and data management skills * NLP/NLU text annotation experience Desired Qualifications and Experience • Exposure to speech technology, NLP/NLG, or a machine-learning related field • Experience working with crowdsourcing platforms a bonus • Bi-lingual in a second language You will succeed in this role if you are • A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion • Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change • Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills • Excellent at communication, including an ability to present information clearly and concisely in writing or verbally • Passionate about learning new skills and technologies. • Take personal responsibility for continuous learning • An analytical thinker with ability to proactively identify problems, gather information and set course of action     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5498
City
Remote
Job Locations GB-Remote
Posted Date 7 months ago(4/27/2021 7:31 AM)
The role involves working with our client to support text-to-speech (TTS) development for Spanish (Spain). .   Data annotation (for example, annotating scripts with characters, dialogue identifiers, and narrative features) and audio quality control (e.g. listening to audio segments and discovering and documenting quality issues in the supplied audio), both using client tools.      Qualifications: - Native speaker of Spanish (Spain) - Master’s degree (or higher) in linguistics, preferably with a focus in phonetics and phonology; - Strong knowledge of phonetics and phonology; - Keen awareness of regional pronunciation difference; competence in transcription using IPA and/or X-SAMPA; - Comfortable working with a computer and learning new software - Time engagement: 30-40 hours per week Preferred qualifications: - - Graduate level coursework in articulatory phonetics, speech science, or related fields; - academic or professional experience with speech synthesis/text-to-speech system development; - experience working with speech recordings About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2021-5316
City
Remote