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Job Locations US-Remote
Posted Date 19 hours ago(10/26/2021 9:14 PM)
ASSOCIATE PROJECT MANAGER Position Summary Appen’ Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation. The APM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Execute day-to-day quality processes and drive quality improvements - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Become familiar with all aspects of managing client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned  Qualifications and Experience - Minimum 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired - BS or BA degree from an accredited university or equivalent work experience preferred - Driven to focus on quality and service delivery - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives the development and implementation of new ideas - Advanced Excel skills required - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      
ID
2021-5595
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 1 day ago(10/26/2021 12:43 PM)
                 Project Manager               Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships   Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5592
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 1 day ago(10/26/2021 11:58 AM)
                 Program Manager               Position Summary The Program Manager role is a leadership position with active involvement in client and project/program team management, process design and implementation, report and data management and strategic planning.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.   The program manager may or may not have Direct Reports (matrix environment). Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of project managers and specialists to drive (project) team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and project resources to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports (if any) - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned Minimum Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a technology-oriented or services organization - 3 to 5 years of project management experience in a technology-oriented or services organization - BS or BA degree from an accredited University or equivalent work experience preferred - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. You will succeed in this role if you are - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - An analytical thinker with ability to proactively identify problems, gather information and drive course of action for self and others - Innovative thinker, who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Demonstrated understanding and appreciation for a global marketplace and workforce - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus - PMP and Prince 2 certifications are desirable     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5591
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 2 days ago(10/26/2021 1:52 AM)
                 Program Manager               Position Summary The Program Manager role is a leadership position with active involvement in client and project/program team management, process design and implementation, report and data management and strategic planning.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.   The program manager may or may not have Direct Reports (matrix environment). Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of project managers and specialists to drive (project) team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and project resources to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports (if any) - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned Minimum Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a technology-oriented or services organization - 3 to 5 years of project management experience in a technology-oriented or services organization - BS or BA degree from an accredited University or equivalent work experience preferred - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. You will succeed in this role if you are - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - An analytical thinker with ability to proactively identify problems, gather information and drive course of action for self and others - Innovative thinker, who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Demonstrated understanding and appreciation for a global marketplace and workforce - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus - PMP and Prince 2 certifications are desirable     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5589
City
Remote
Job Locations US-Remote
Posted Date 2 days ago(10/26/2021 1:47 AM)
PROJECT MANAGER   Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5588
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 2 days ago(10/26/2021 1:25 AM)
               SENIOR PROGRAM MANAGER (LINGUISTIC PORTFOLIO)                Position Summary   The Sr (Program) Manager, Linguistic Portfolio, is accountable for the performance of a team of SMEs including Linguists and AI Data Collection specialists (referred as Specialists in the rest of the document) and their individual Program Managers, and the financial and strategic success of the lines of business, providing key leadership and direction to the teams. The Specialists teams provide resources for projects requiring a high level of specialized knowledge, skill and experience. The teams advise Sales and Solution Architects on task scope; develop technical solutions; and plan and execute complex specialist tasks to the required service levels, operating in concert with matrix team members in Enterprise Delivery organizations.   Responsibilities - The Senior Program Manager, Linguistic Portfolio, is responsible for consistent and effective governance and delivery of the Specialist teams’ portfolio of business to the Enterprise clients. In conjunction with other business leaders, the Director ensures that investments in internal and operational projects deliver the best possible outcomes for the Enterprise clients Specialist programs of work. This includes working with other business units and project teams to align standards, methods and governance to the portfolio approach and actively positioning projects for success. - The Senior Program Manager is a source of guidance on industry best practice within the area of specialization, drawing on industry and academic sources of knowledge as required to support the practice. - The Senior Program Manager has oversight of all project tasks executed by the Specialist teams. The Senior Program Manager will provide expert direction and advice as required to ensure that projects in the portfolio are positioned to meet or exceed required SLAs. - The Senior Program Manager manages a team and is expected to optimize planning of teams and organisation design. Specific duties include but are not limited to: - Ensure the smooth day-to-day running of the Specialist teams; - Maintain oversight and ensure reporting of key portfolio financials and project/task performance metrics; - Liaise with Sales, Marketing, Recruitment and execution and delivery teams to highlight strategic risks and opportunities, enabling the Specialist teams to respond to both in a timely manner; - Support the prioritisation, resourcing and scheduling of Specialist tasks to ensure alignment with Enterprise clients program requirements and priorities; - Identify and monitor portfolio level risks, issues, and dependencies, and support appropriate risk mitigation and management methods; - Delivery and optimisation of reporting incl. Customer and Internal health reports; Financial reporting including weekly & monthly forecasting; GM reporting and optimization. - Be a key sponsor for work tool and other technical developments required for the efficient and effective execution of specialized tasks; - Identify and organise training and professional development activities for team members as required to optimize performance; - Support career development and succession planning within the team; - Ensure methods, practices, techniques, processes, etc. are regularly maintained and updated, in line with best practice; - Maintain a strong resourcing pipeline to ensure appropriate staffing levels at all times; - As required, provide visibility and updates on the status of the Enterprise clients portfolio to various stakeholders. - Strategy design and reporting for the managed portfolio of business  Qualifications and Experience - 10+ years of Management, Project Management or equivalent experience; - Knowledge of, and engagement with, industry, academic and research developments relevant to Appen’s current and strategic directions; - Postgraduate qualifications in a relevant area of specialization, or equivalent experience such as Linguistics; - Demonstrated experience in leading high-performing teams with openness and transparency; - Extensive experience with, and oversight of, Specialist projects executed in a commercial setting to rigorous time, budget and quality requirements; - Strong personal accountability, persistence and resilience; - Ability to effectively prioritize and execute tasks in a high-pressure and constantly changing environment; - Strategic, agile and professional communicator, with a ‘win-win’ orientation and an ability to positively influence outcomes; - Ability to work with a variety of personality types and bring together the right people to produce results in both internal and external stakeholder settings.   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5587
City
Remote
Job Locations US-Remote
Posted Date 2 days ago(10/26/2021 12:49 AM)
CUSTOMER SUCCESS MANAGER   Position Summary   As Customer Success Manager, you will be responsible for a team of CSMs who engage accounts through the full customer lifecycle. You and your team are trusted advisors that help customers adopt and leverage the Appen Data Annotation Platform (ADAP) to meet and exceed their desired goals, objectives and outcomes. In addition, you will be responsible for building customer success strategies for adoption, helping your team develop renewal strategies, help find expansions or create opportunities for future growth and partner with sales to execute on all customer needs. You will also help contribute to the development and launch of ongoing management to our customer success methodology, playbooks, onboarding, and Customer Success training management.   Responsibilities - Manage and grow a team of CSMs who are responsible for all aspects of customer nurturing, including driving adoption andengagement, maintaining overall customer satisfaction and ensuring value realization. Your team will provide our customers with insights on their usage, best practices and use cases for deployment and diagnose and solve for any barriers regarding customer adoption. - Execute against Appen’s Value Realization Framework and industry-based playbook of approaches to improve customer utilization, satisfaction and NPS scores - Define and implement success and adoption plans to help increase data utilization and include a roadmap to help customers become operationally efficient with Appen solutions and drive a return on investment. - Operate the team with focused and actionable metrics and KPIs. Manage resource planning, customer risk assessment, expansion programs and deliver regular performance and activity reports to Customer Success Executive leadership - Help analyze and resolve product adoption issues, escalate customer concerns and bugs appropriately while working with the correct internal groups - Partner with sales to identify expansion opportunities, help mitigate renewal risk, develop comprehensive renewal strategies and generate playbooks for repeatable and scalable processes - Participate in and lead named departmental strategic initiatives and projects, while constantly looking for ways to optimize existing processes and workflows Required Knowledge, Skills and Abilities - Demonstrated passion for building high performing teams and over performing on metrics achievement - Demonstrated passion for working with customers, helping them execute on success, adoption and expansion plans through excellent analytical, problem-solving, project management and technical skills - Prior experience driving process improvement within a fast-paced and dynamic environment. - Proven ability to meet deadlines while managing multiple priorities. - Self-directed with the ability to identify and solve complex cross functional problems. - Excellent communication and collaboration skills. - Strong project and process management skills. - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position. Qualifications and Experience - Have 7+ years in a customer facing role , with at least 3 years of management experience preferably at a SaaS B2B company with a focus on top technology companies and enterprises - Previous experience in managing a team of Customer Success or Account Managers     About Appen Appen is a Human-in-the-Loop AI solution for data science and machine learning teams. Our industry leading, AI-assisted data annotation platform trains, tests, and tunes machine learning models to make AI work in the real world.  Appen’s technology and expertise supports a wide range of use cases that gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2021-5586
City
Remote
Job Locations US-Remote | US-CA-San Francisco
Posted Date 2 days ago(10/26/2021 12:28 AM)
GO TO MARKET MANAGER   Position Summary As a Go-To-Market Manager, you will be focused on defining the market and sales revenue opportunity for offers on the roadmap, providing input to the product construct as the roadmap develops and developing effective strategies/plans to communicate the features and benefits of new products to customers (these may be internal or external). This will involve market and internal research on current trending products, detailed understanding of competitors, influence on pricing and packaging approaches and close collaboration with sales, product and engineering teams to achieve these goals.   Responsibilities   - Develop detailed knowledge of the market and our specific customer’s needs - Understand the competitive landscape and be an expert on our competition and how they are positioned (including pricing) - Transform knowledge of our market, customers, competitors and products into specific, data-led strategic plans - Define the market and sales revenue opportunity based on your understanding of the market and our position - Provide input to product design and development with ‘voice of customer’ in mind, to support high commercial relevance of proposed solutions based on your understanding of our market and customer needs - Develop go-to-market plans (including pricing, packaging, marketing, communications etc.) to best capture market and sales revenue opportunity - Execute go-to-market plans for products and solutions you support (primarily focused on MVP requirements for launch) - Work cross-functionally with Sales, Product Management, Engineering and Marketing to achieve business outcomes and provide feedback loop between different stakeholder groups - Understand and support our sales channels in partnership with the broader Product Marketing organization; train them on the problems we solve for our buyers and users; develop internal tools and external collateral and teach them how and when to use it - Proactively identify and anticipate roadblocks of technical, business, political, or organizational nature and actively seek resolution with leadership and peers   Required Knowledge, Skills and Abilities - Must be a motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Understanding of all components of new product launch including go-to-market design, product marketing and launch execution - Excellent teamwork skills with proven ability to influence cross-functional teams without formal authority. The ability to influence and work collaboratively with Sales, Marketing and Product Management is especially important - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally - Strong analytical skills including ability to proactively identify problems, gather information and set course of action based on data - Be knowledgeable and deeply interested in the business and organizational aspects of transformation   Qualifications and Experience - 7+ years of go-to-market or product marketing experience or similar experience launching products - Demonstrated success in identifying go-to-market priorities launching differentiated products that meet and exceed business objectives - Entrepreneurship, creative problem-solving skills and a strong desire to make an impact in the market - Comfortable completing basic analysis to validate qualitative insights from internal teams and customers and converting results into business insights/ recommendations - Process orientated with proven ability to communicate to senior level audiences - must be a strong verbal and written communicator - Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties - Bachelor’s degree in business or marketing; MBA preferred   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5585
City
Remote
Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas | US-WA-Seattle
Posted Date 2 days ago(10/25/2021 11:17 PM)
  ASSOCIATE PROJECT MANAGER (Artificial Intelligence/Machine Learning)     Position Summary Appen’s Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) doing search, social media and/or ecommerce evaluation, review, tagging and content annotation.  The APM works collaboratively with an Appen team to meet all project and client requirements.     Key Responsibilites   Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction   Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations   Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis   Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned   Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned Required Knowledge, Skills and Abilities: - BS or BA degree from an accredited university or equivalent work experience preferred - Minimum 1-2 year of quality management experience in a metric -driven setting working in a production, operation, or call center environment is desired - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus   Qualifications:  - Driven to focus on quality and service delivery - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Must also be an attentive and careful listener and respond appropriately to others  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives the development and implementation of new ideas   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5583
City
Remote
Job Locations GB-Remote
Posted Date 3 days ago(10/24/2021 7:53 PM)
- Position Summary The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.   - Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned     - Required Knowledge, Skills, Qualifications and Experience   - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years’ experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5575
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 6 days ago(10/21/2021 1:21 PM)
                 Technical Program Manager                  Position Summary   The Technical Program Manager’s primary role is to support the Enterprise Delivery leadership team with bringing innovation and automation to make the Delivery team more effective while being responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. Responsibilities The role includes but is not limited to the following duties and responsibilities:   Responsible for driving improvement towards efficiencies: - Identify technology led initiatives / functionality, that would provide increased efficiency to the Delivery team through some automation. - Assess requirements for efficiency and make recommendations to Leadership team - Develop strategies with Technology teams to optimize the usage and efficiency of Appen tools & systems. - Deliver improvement or work with Technology teams to deliver improvement - Liaison between Leadership team and Technology teams delivering solutions such as Product Management, Engineering and IT teams   As owner of a client portfolio: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Build and manage a proficient team of project managers to drive team key performance metrics and meet or exceeds program targets - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and contributors to help drive efficiencies and improve quality plans - Develop and deliver semi-annual performance reviews for all direct reports - Participate in corporate initiatives and committee work as assigned Qualifications and Experience - 5 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum of 2 years of experience in the discipline of Business Analysis. - Minimum of 2 years of experience with SQL, PowerBI, Advanced Excel, Power Automate - BS or BA degree from an accredited University or equivalent work experience preferred - Technical/professional expertise is demonstrated through problem solving, applying professional judgement, and competent performance. - Consultative, collaboration approach and demeanor. - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - Proficient in English. Excellent oral and written communication skills.     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5574
City
Remote
Job Locations GB-Remote
Posted Date 1 week ago(10/18/2021 6:03 AM)
                                                             SALES TRAINER                                                    (THIS IS A PART-TIME ROLE)        Position Summary   We are looking for a Sales Trainer with outstanding written, verbal, and interpersonal communication skills. The Sales Trainer is responsible for developing the knowledge and skills of Appen. They ensure that a company has a workforce that can meet its current and future business objectives and deliver quality products and services that meet customer needs. By developing skills and helping individuals reach their potential, the Sales Trainer will help to build employee satisfaction, making it easier for companies to attract and retain a quality workforce.     Responsibilities: - Design programs using techniques such as classroom learning, demonstrations, one-on-one training, or online learning. - Schedule training sessions to minimize disruption to normal working, while ensuring that employees achieve the levels of skill necessary for their jobs. - Willing to learn new systems in a fast-paced environment (Lectora, Camtasia, Cornerstone) - Evaluate the outcomes of training sessions and achievements. - Monitor training costs against budgets and ensure they make the most efficient use of company resources. - Track and compile collected data - Conceptualize training materials based on data and research - Communicate training needs and online resources - Create training strategies, initiatives, and materials - Test and review created materials - Maintain a database of all training materials - Instruct employee training and onboarding - Conduct training through new materials - Review employee performance and learning   Required Knowledge, Skills and Abilities: - Strong working knowledge of Salesforce platform - Ideally, experience working in SAAS, product-led sales, or technology sales Qualifications and Experience: - 1-2 years of experience in training - Experience working with GTM teams - Knowledge of Instructional Design and online courseware is desirable     About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5567
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 2 weeks ago(10/13/2021 1:34 PM)
Instructional Designer/Facilitator (AI/ML Company)       Position Summary The Instructional Designer is responsible for developing, documenting, and delivering web, ecommerce and social media evaluation training materials used in the onboarding of independent consultants. This position specializes in the creation of instructionally sound curriculum and adult learning technical content in support of computer-based training. In addition, portions of this role will also include virtual or in-person delivery of material. The role would be a 60/40 split of content creation to facilitation. The team also serves as the center for Diversity & Inclusion.   Responsibilities: - Development of learning resources, creating and retooling of courses and course segments for computer-based delivery methods. - Develop and administer practice and/or qualifying exams for onboarding training material. - Collaborate with Qualification Manager, PMs and SMEs on all projects. - Support and mentor directors, managers, and other leaders on best practices of adult learning methods suited for onboarding training development. - Monitor success of consultants and adjust training program as needed. - Continuously reviewing department material and processes for areas of improvement. - Deliver and facilitate courses for the   Required Knowledge, Skills and Abilities: - Should be familiar with curriculum development, online learning and instruction, theories of adult learning such as able to independently develop courses for both internal and external audiences. - Must be able to assist in taking a project from conception to final design utilizing multimedia technology and authoring tools. - Responsible for conveying a consistent brand image that attracts customers/clients using a variety of learning resources (print, graphics, audio, video, animation) - Proficient in MS Office, SharePoint, Articulate (or similar), and competent learning an LMS. - Able to quickly learn company technology and products. - Desire to continuously learn new features of development tools and software. - Knowledge of Learning Management systems and new LMS training for employees. - Strong technical writing, editing and proofreading skills. - Ability to prioritize, schedule and meet deadlines. - Ability to work in a fast-paced, dynamic environment. - Work both independently and within a team. - Ability to understand and communicate concepts quickly and accurately. - Ensure that all information is consistent, easy to understand, and well organized. - Proofread and edit own work and work of others to improve quality, readability, consistency, and effectiveness of documentation. - High attention to detail and demonstrated time management/organizational skills. - Excellent analytical skills including ability to proactively identify problem, gather information and set course of action. - Able to establish productive, co-operative relationships and demonstrate excellent conflict resolution skills. - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues. - Innovative thinker that drives the development and implementation of new ideas; unafraid of taking risks to accomplish goals. - Must be an attentive and careful listener and respond appropriately to others. - Must have a desire for professional development, learning of new skills, etc. - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.   Qualifications and Experience: - Bachelor’s degree or equivalent work experience in related fields. - 3+ years of curriculum design utilizing PowerPoint, Creative Cloud or similar, Articulate 360 or similar, eLearning modules, online learning modules. - 3+ years of experience presenting/teaching/training personnel or equivalent experience. - Expert-level experience with Microsoft Office Suite of products including Excel, PowerPoint, and SharePoint   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5564
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 2 weeks ago(10/13/2021 1:15 PM)
                                                             SALES TRAINER                                                    (THIS IS A PART-TIME ROLE)        Position Summary   We are looking for a Sales Trainer with outstanding written, verbal, and interpersonal communication skills. The Sales Trainer is responsible for developing the knowledge and skills of Appen. They ensure that a company has a workforce that can meet its current and future business objectives and deliver quality products and services that meet customer needs. By developing skills and helping individuals reach their potential, the Sales Trainer will help to build employee satisfaction, making it easier for companies to attract and retain a quality workforce.     Responsibilities: - Design programs using techniques such as classroom learning, demonstrations, one-on-one training, or online learning. - Schedule training sessions to minimize disruption to normal working, while ensuring that employees achieve the levels of skill necessary for their jobs. - Willing to learn new systems in a fast-paced environment (Lectora, Camtasia, Cornerstone) - Evaluate the outcomes of training sessions and achievements. - Monitor training costs against budgets and ensure they make the most efficient use of company resources. - Track and compile collected data - Conceptualize training materials based on data and research - Communicate training needs and online resources - Create training strategies, initiatives, and materials - Test and review created materials - Maintain a database of all training materials - Instruct employee training and onboarding - Conduct training through new materials - Review employee performance and learning   Required Knowledge, Skills and Abilities: - Strong working knowledge of Salesforce platform - Ideally, experience working in SAAS, product-led sales, or technology sales Qualifications and Experience: - 1-2 years of experience in training - Experience working with GTM teams - Knowledge of Instructional Design and online courseware is desirable     About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5563
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 2 weeks ago(10/12/2021 4:11 PM)
 DIRECTOR, GLOBAL RECRUITING     Position Summary The Global Recruiting Director is responsible for overseeing strategy and daily operations for a team of recruiting managers, recruiters and onboarding SMEs for the Global Business Unit. The Recruiting Director coordinates activities and strategy between the Delivery Operations teams and the larger recruiting organization. The Director orchestrates a team of Managers in the performance of their duties including but not limited to sourcing, recruiting, driving operational and platform improvements, ramping new projects, process development, report and data management, strategic planning, training, and team mentoring.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Driving recruiting strategy for all projects and task types. Understand customer needs and drive recruiting strategy through crowd availability and activity data - Keep the crowd active. An active crowd is a happy and healthy crowd. - Understanding global pay structures and markets. - Strategies on branding and creative sourcing to crowd members, tapping all channels - Handling of applicant activation queries and required characteristics to meet customer demands. - Design and update new recruiting procedures - Supervise the recruiting team and report on its performance - Innovate, drive and report on recruiting metrics (Roster fills, costs, availability) - Recommend ways to improve the crowd experience and crowd employer brand - Coordinate with department managers to forecast future hiring needs Qualifications and Experience - At least 5 years sourcing, recruiting experience and 3 years managing a recruitment team - Experiences as a Recruiting Manager, or Recruitment Consultant - Knowledge of labor laws and exposure to Global Recruiting strategies - Strong leadership and team management skills - Ability to make sound decisions quickly and efficiently - Experience with the use of tracking software and databases - Knowledge of social media and professional networks - Able to communicate effectively, both verbally and in writing - Ability to prioritize and manage time efficiently   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5561
City
Remote
Job Locations GB-Remote
Posted Date 3 weeks ago(10/6/2021 8:23 PM)
Position Summary   The main responsibility of a Linguistic Project Manager is to manage projects for Appen’s clients. The Linguistic Project Manager applies their knowledge of linguistic phenomena, technical skills and attention to detail to manage projects to quality expectations, timelines, and budget. The Linguist applies their communication skills to manage stakeholder relationships including clients and teams of language specialists around the world     Responsibilities The role includes but is not limited to the following duties and responsibilities: - Autonomously plan and manage projects to quality, time and budget to ensure effective project execution and delivery - Onboard and train a virtual team of consultants to create, evaluate or annotate linguistic data in multiple languages - Prepare guidelines, training materials and tools, aligned to client specifications. - Oversee the work of consultants, including task assignment, scheduling and monitoring - Document and manage language resources arising from projects - Manage client relationships through customer service and regular reporting (as required) - Provide operational input to the Sales team (as required) - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships   Minimum Qualifications and Experience - Bachelor’s degree or above, or 1+ years' industry experience - Project management experience (1-3 years), preferably in a language, linguistics, or software­-related field - Solid understanding of linguistic concepts and terminology - Strong technical and data management skills   Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus   You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. - Take personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action     About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5557
City
Remote
Job Locations US-Remote | US-CA-San Francisco | US-WA-Kirkland
Posted Date 3 weeks ago(10/5/2021 10:18 PM)
SENIOR LINGUIST     Position Summary The main responsibility of a Senior Linguist is to provide linguistic and technical leadership for the execution of projects for Appen's clients.  The Senior Linguist applies their expert knowledge of complex languages and linguistic phenomena, strong technical skills and keen attention to detail to support the delivery of projects to quality expectations, timelines, and budget.  The Senior Linguist applies strong problem-solving and communication skills to train new team members, design solutions for new projects, and create and implement tool and process improvements. Responsibilitiess The role includes but is not limited to the following duties and responsibilities: - Drive linguistic and technical initiatives and processes to improve efficiency and productivity, and provide linguistic and technical solutions as required - Prepare language analyses, guidelines and training materials requiring a high level of linguistic expertise - Onboard and train a multilingual virtual team of consultants to create, test or annotate linguistic project data in multiple languages, with a focus on complex languages - Oversee the work of consultants, including task assignment, scheduling and monitoring - Train new staff members and mentor other team members as required - Document and manage language resources arising from projects - Support business development strategies and activities as required  Qualifications and Experience - 5+ years' experience in a Linguist role - Advanced degree in Linguistics, Computational Linguistics, a related field, or equivalent experience - High-­level understanding of theoretical and scientific linguistic concepts and underlying principles; well­versed in linguistic terminology - Familiarity with a broad range of Natural Language Processing Technologies and their application to the company's business areas - Technical expertise using text processing tools and scripts (e.g. sed, regex, bash etc.) and/or programming skills - Strong communication skills - Strong data management skills - Demonstrated ability to work effectively in an environment characterized by constant change, and a fast, deadline­driven culture About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5556
City
Remote
Job Locations US-Remote | US-CA-San Francisco
Posted Date 4 weeks ago(9/30/2021 8:14 PM)
Senior Data Scientist  Overview Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produce the best machine learning solutions. However, creating training data with high quality in a scalable way is incredibly challenging, and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years. It generates all kinds of training data like content relevance, image & video, text & audio, as well as data capturing.   Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate who will join Appen’s data science team.   We are seeking a senior data scientist with hands-on expertise in the recommendation and search ranking area. You will build crowd CRM systems to mine, engage, match, and recommend good crowd workers with most suitable data labelling jobs. You get the opportunity to work with our global tech team. It is a leading data company with a start-up culture. And we only want people who want to make a huge impact on the AI world instead of just a job!     Job Description  Your Impact - Analyze and discover gaps in Appen’s crowd experience, formulate and own data driven and ML based solutions for crowd recruitment automation – including engagement/retention, search and recommendation, content ranking, registration and qualification process drive growth and increase conversion rate on Appen’s data labeling projects - Drive the alignment and product ownership on key areas with a broad range of stakeholders, such as Product, Engineers, Data Scientist, Operations to achieve shared objectives, provide strategic insight and solution. - Experience with end-to-end ownership of projects including development, deployment, and maintenance of code in production environment, A/B test, and build dashboards and reports to communicate the business impact of data-driven solutions - Serve as subject matter expert and drive thought leadership in the areas of machine learning, recommendation, relevance ranking, and information retrieval areas. - Serve as a mentor and resource to other data scientists and coaching their career growth   Qualifications - 3+ years of industrial experience in recommendation systems, relevance ranking, information retrieval areas, or related field. - Advanced degree in computer science, engineering, statistics, economics, mathematics, or similar quantitative discipline - Have extensive industry experience in the recommendation and search domain with the ability to validate ideas before implementation.  - Excellent programming skills, able to write clean and maintainable code and unit tests (SQL, Python, or other programming languages) in production environment. - Advanced knowledge in experimental design and statistics methods - Advanced knowledge on modern machine learning techniques and their mathematical underpinnings, such as recommendation engines and propensity models - Experience with ETL pipelines and querying large datasets such as clickstream data - Have good track records of architecting and developing recommendation systems and search engine solutions in large scale industry setup. - Ability to work cross-functionally and push partners to connect customer problems to business strategy. - Proactive, self-motivated, and can work independently with strong organizational and time management skills - Desire to continually learn, adapt and work in a fun, fast paced environment.   Strong preference for the San Francisco Bay Area but will consider remote for a strong candidate.     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5555
City
Remote
Job Locations US-Remote | US-CA-San Francisco | US-WA-Seattle | US-TX-Dallas
Posted Date 4 weeks ago(9/29/2021 10:09 PM)
DATA ANALYST (Candidates must currently be located in the US)   Position Summary As a Data Analyst, you will support decision making across Appen’s business by extracting, transforming, and analyzing data to provide critical information and insights to internal and external clients. You’ll help drive our data management and reporting strategy by identifying and implementing process improvements, automation, and governance. As your knowledge and experience on the team grow, so will your scope of responsibilities and business impact.   Responsibilities - Consolidate, cleanse, and transform data to prepare for reporting and analysis. - Build automation pipelines for recurring reports and business processes. - Create and measure key performance indicators and metrics. - Design and prepare recurring and ad-hoc reports, presentations, and exploratory analysis. - Meet with internal stakeholders to determine their data and reporting needs/issues. Develop, recommend, and execute action plans to solution for or resolve these needs/issues. - Document your code and processes. - Conduct peer reviews for teammates’ work and provide support and recommendations. - Support other team needs and tasks as needed Who You Are - A truth seeker. You do not just intake requirements and output reports. You listen to your stakeholders, and you ask questions until you understand the business impact behind the data. You ask why, question every assumption, and probe the status quo. This mindset enables you to provide recommendations and improvements beyond the requested data point. - A problem solver. You do not let processes remain manually tedious for long. Nor do you give up when you hit a few roadblocks. You’re here to continuously improve the way we do things, and you love a good challenge. - A self-starter. You are self-motivated and you do not need any micro-management. You can establish a course of action for yourself and others while still being flexible to incoming business changes. You can manage your own time and you drive initiatives to completion. - A translator. You can speak to data engineers and business managers and can translate requirements back and forth when needed. - A team player. You like working with people, you’ve got a high EQ, and you don’t mind going the extra mile to help a teammate.   Required Knowledge, Skills, and Experience - Bachelor’s Degree in Business, Informatics, Operations Research, Applied Mathematics, Statistics, or other Data Sciences; or an equivalent combination of education and 2+ years’ experience. - SQL and Python programming languages. - Experience conducting data analysis and building reports. - Delivered data insights using different data sources; SQL, Excel, and at least one business intelligence tool such as Power BI, Tableau or Mode Analytics. - Ability to apply high-level analytical, statistical, and quantitative problem-solving skills to a variety of different scenarios and make recommendations based on outcomes. - Ability to proactively identify problems, gather information and drive course of action for self and others. - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals. - Exceptional time management and organizational skills with acute attention to detail. - Passionate about and able to pickup new skills and technologies quickly. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills. - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service. - Embrace a commitent to Appen’s core values and company vision.   Nice-to-Have Knowledge, Skills, and Experience - Experience building automation pipelines. - Experience using GitHub and Mode. - Experience using Microsoft’s Power Platform; Power BI, Power Apps, Power Automate.     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5551
City
Remote
Job Locations US-Remote
Posted Date 1 month ago(9/24/2021 4:18 PM)
LINGUISTIC PROJECT MANAGER     Position Summary   The main responsibility of a Linguistic Project Manager is to manage projects for Appen’s clients. The Linguistic Project Manager applies their knowledge of linguistic phenomena, technical skill and attention to detail to manage projects to quality expectations, timelines, and budget. The Linguistic Project Manager applies their communication skills to manage stakeholder relationships including clients and teams of language specialists around the world.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Autonomously plan and manage projects to quality, time and budget to ensure effective project execution and delivery - Onboard and train a virtual team of consultants to create, evaluate or annotate linguistic data in multiple languages - Prepare guidelines, training materials and tools, aligned to client specifications. - Oversee the work of consultants, including task assignment, scheduling and monitoring - Document and manage language resources arising from projects - Manage client relationships through customer service and regular reporting (as required) - Provide operational input to the Sales team (as required) - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships    Minimum Qualifications and Experience - Bachelor’s degree in Linguistics or above, or 1+ years' industry experience - Project management experience (1-3 years), preferably in a language, linguistics, or software­-related field - Solid understanding of linguistic concepts and terminology - Strong technical and data management skills - AI/ML Industry experience   Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus    You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. - Take personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action    About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5548
City
Remote