Appen

Job Listings


Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 1 of 5

Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned.    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred List out years of experience required - Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired - Project Management, Data Analytics/Management and/or Process Improvement is an advantage Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6206
City
Cavite
Job Locations US-Remote
Posted Date 2 days ago(5/26/2022 1:28 PM)
SENIOR CUSTOMER SUCCESS MANAGER (Location: USA Remote) Position Summary: The Customer Success Manager (CSM) is responsible for managing a $3-5M book of business, achieving high customer retention rates within that customer base, and ensuring that an environment for revenue expansion is possible. In addition, the CSM must align multiple internal functions and work across levels and functions within our Global Business Unit (GBU) customers to maximize the value that Appen delivers. The CSM owns customer presentations, AI/ML use cases, solution to customer challenges, industry trends, data analysis, providing technical content, technical writing, educating, and team mentoring.   Responsibilities: - The role includes but is not limited to the following duties and responsibilities: - Accelerate customer platform adoption during the onboarding phase by driving pre-sales and post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas - Ensure internal alignment and customer communication to keep all deliverables on track. - Anticipate and address issues that may arise and finding solutions that unblock and exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI. Driving high utilization of customer’s subscription and utilization. - Drive the customer’s business transformation and operational excellence. - Being the customer’s trusted advisor and advocate within Appen. - Collaborate and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics. - Grow product use within our customer base by understanding and clearly communicating customer use cases, goals, business needs and opportunities to both our product and sales teams. - Build strategic relationship across the organizations we serve. - Arm Product with customer stories to accelerate product adoption and improve and expand product functionality to ensure immediate customer needs are consistently met and future goals aligned. - Work with Sales/BD to identify new use cases and support their efforts to expand usage within and across GBU customers. - Establish a repeatable and scalable engagement model for our GBU customer base by creating and driving process standardization and improvement within the CSM team. - Establish and oversee the development and maintenance of innovative customer solutions, and customer technical deliverables. Potential to establish and lead CSM team. - Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units - Provide excellent customer service across Appen’s GBU client base: - Successfully build, maintain and grow productive relationships with assigned client base. - Respond to and appropriately prioritize client requests and project delivery requirements as they arise. - Complete periodic needs analysis and proactively listen for clients’ pain points and dissatisfaction and drive appropriate resolutions. - Address client requests and feedback with appropriate urgency and escalation. - Work closely with Business Development to identify and drive new business strategies and activities. Qualifications and Experience: - BS or BA degree from an accredited University. - Willingness to travel and meet customers up to 15% of the time (post-COVID). - 3-5 years in a customer-facing role (CSM, Account Management, Sales) preferably at a SaaS company. - 5-10 years customer facing and solutioning experience working in a metrics driven setting in a production, operation, or delivery environment. - Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Demonstrated time management and organizational skills with attention to details - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues.  Able and unafraid to provide valuable input across the company - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills.  Effectively coaches, mentors and trains peers and team members - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members - Ability to drive customer service excellence, proficient in managing client relationships and able to drive new projects forward while keeping the customer happy - Track record of building and developing effective teams that deliver high quality production, operation or call center work - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities - Maintains a high level of customer use case and solutions acumen and is able to lead process improvement and innovation while driving efficiencies and change. Required Knowledge, Skills and Abilities: - Prior experience managing a portfolio of customers with total annual recurring revenue between $1 and $5 Million (i.e., ARR). - Strong leadership skills to advocate cross functionally on behalf of customers. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL. - A true passion for customers and for Customer Success with the ability to build strong relationships. - Truly enjoys a dynamic environment where every day is different, and each challenge is different. - Can juggle multiple, very different tasks – an advanced customer wanting to leverage deep functionality today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each client may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to our success. - Experience managing customers both large and small and knowing how and why to manage them differently. - Customer first mind-set, Active listening, Industry Knowledge, Problem Solving, Technical Skills, Creative Thinking, Customer presentation, narrative reading and writing, and Data Management and Integration. - Work with GBU customers in the US time-zone.     About Appen: Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2022-6198
City
Remote
Job Locations US-Remote
Posted Date 3 days ago(5/25/2022 1:25 PM)
PROJECT MANAGER Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships  Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6197
City
Remote
Job Locations US-Remote
Posted Date 3 days ago(5/25/2022 12:55 PM)
Solutions Architect         Position Summary Appen is embarking on a new era of corporate growth.  An important part of the company’s growth strategy includes the expansion of our sales organization focusing on Appen’s data collection and data annotation business.   Appen is seeking a talented Solutions Architect to join Appen’s Sales and Marketing organization. The Solutions Architect will be primarily responsible for actively driving and managing the initial needs analysis, pricing solution and proposal preparation stages of the sales process, working in tandem with the sales team as an advisor and product/service advocate for Appen’s offerings.       Responsibilities   - Develop a deep understanding of company’s services and providing knowledge of operational and technical abilities to develop high quality pricing and solution proposals - Work closely with the sales organization on all revenue generating opportunities and lead the needs analysis discovery process in understanding customer challenges and requirements, while also helping to qualify opportunities. - Support the sales team in documenting and translating requirements to ensure Appen can accomplish customer goals. - Respond to functional and technical elements of RFIs/RFPs - Secure pricing and solution inputs from all necessary internal solution and delivery partners within Appen and adapt solutions, as necessary, to ensure appropriate fit. - Craft presentations and demonstration pitches with the sales team for different audience types - Continually act as a point of liaison with Appen Client Services, Solutions Engineering, Marketing and Sales teams to provide input from customers, as well as be educated on new advancements in products and programs. - Liaise and work alongside the EMEA Business Development sales team, other Solution Architects and Solution Engineers - Opportunistically pursue additional business development opportunities within client organizations. Collaborate with the sales the team to ensure these opportunities are effectively covered and facilitate progress as applicable. - Administering a client relationship management tool – Salesforce or other as assigned - Travel as necessary - Completing other tasks as assigned   Required Knowledge, Skills and Abilities - 3+ years’ Pre-Sales/Solutions Architect experience in a professional managed services or SaaS environment - Experience working in the AI & ML domains is preferred and if this includes working with clients in the Search, Natural Language Understanding or Computer Vision space, it would be an advantage - Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt your message to the context of the audience. - Good analytical skills and problem-solving capabilities - Strong requirements gathering and discovery skills - Ability to juggle multiple conflicting priorities, respond quickly and manage time effectively in a fast-paced, dynamic team environment. - Excellent problem solving, critical thinking, and analytical skills - Advanced user of Excel, PowerPoint, and Word - Self-motivated and driven. Shows initiative and a direct ownership of results - Ability to work well both independently and in teams - Previous experience working in a remote and/or home-based environment - Seeks to continuously develop skills and knowledge - Mature, assertive, “get it done attitude” - Embraces challenges and uncertainty as an opportunity to grow - High degree of credibility, expertise, and confidence - Operates with a sense of urgency - Is concerned about the total organization; perceived as a good partner with other groups in the company - Desire to improve the business, a commitment to Appen's core values and company vision. - Ability to work under pressure whilst efficiently managing the workload and conflicting priorities. - Company core values: - Performance – ambition to overachieve on work deliverables and personal professional goals - Grit – does what it takes to persevere and embrace challenging sales environments - Honesty – works with integrity at all times - Humility - excellent interpersonal skills and ability to develop collaborative relationships at all levels in the organization       Qualifications and Experience - The ideal candidate must be able to articulate technology and product positioning to both business and technical users, as well as ensure customer satisfaction through the sales cycle. - Self-motivated individual who is comfortable working in a fast-paced environment (and able to travel to customer locations as needed in the future). - Experience in the AI & ML domain is preferred and specific experience with engaging clients in the computer vision, image or video annotation would be an advantage. - Experience working in professional technical services selling complex custom solutions       About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2022-6195
City
Remote
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary The Data Analyst is responsible for providing reporting and analytical support to enable data-driven decision making. He/she will support project & operations group by creating custom-reports that require Extract-Transform-Load (ETL) related steps, and build user-friendly & scalable Power BI-based dashboards and other reporting formats, to drive more meaningful insights; (underscoring accuracy & data integrity). This role is expected to continually seek to improve existing reporting processes, frequency, and distribution methods by incorporating automation techniques, initiatives, and technology trends -- he/she must have a proven ability to drive business results with their data-based insights. He/she must be comfortable working with a wide range of stakeholders and functional teams, underscoring changing requirements; Can be assigned to different projects local and global needing Data Analyst support.   Responsibilities - Creates dashboard summaries for reporting purposes using Excel, Power BI; - ETL of data from various sources that are used for business-specific reporting. - Responsible for the detailed consultation and implementation of the required data analytics solution - Understand internal clients’ needs and propose appropriate analytical solutions. - Utilize data sets to identify trends - Serve as a technical liaison effectively working with data and configuration of different tools or applications to meet specific client objectives. - Conceptualizes and develops tools/scripts that can automate the reporting process (usage of complex formula, Excel Macro, VBA, SQL). - Builds new reports and templates on top of existing business systems and makes them available to all users"; Creates and tests dynamic reports based on the designed format - Designs, tests and proposes improvement to reporting process optimization    Required Knowledge, Skills and Abilities - Advanced experience in Excel (Macros and VBA scripting) - Deep to Expert in Power BI data visualization is a must - Working experience in Programming, SQL, HIVEQL, etc (e.g. building Tables, creating ETL packages (Extract, Transform, Loading packages) - knowledge in SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) is a plus - Experience in extracting, transforming and loading data from source systems to data analytics platform(s) and reports - Experience in analysing different types of data to support business needs and present the results in concise visualisation formats - Detail oriented, independent and able to work under pressure to meet deadlines; Adaptable to various stakeholders, business models, and changing requirements - Has an inquisitive mind and proactivity to challenge the norms constructively - Good communication and presentation skills; Engaging and influencing stakeholders  Qualifications and Experience - At least 3 years of being an Operations Analyst - Bachelor’s Degree/Diploma, or the equivalent, preferred. Degree/Diploma in computer science, finance or statistics/mathematics a plus - 3+ years solid experience with data visualization or business intelligence development; business analytics & dashboard design experience   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6186
City
Cavite
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary Appen’s Quality Analyst I will be joining a team of other Analysts who are responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) who are doing search relevance projects to assist our technology client to increase search results and improve ad traffic from their search engine. It’s an exciting time at Appen and our program with this client is growing! This position can be based anywhere in Cavite or nearby areas.   Responsibilities - Meet all quality and acuracy goals for various Appen projects - Perform quality inspections of crowdsourced tasks to ensure accuracy - Assess crowdsourced work for quality and provide coaching and feedback as needed in both English and a second language - Utilize Appen’s technology platform to identify and address low quality crowdsourced tasks - Identify training opportunities that will drive increased levels of quality through various projects - Respond to contractor inquiries about the platform, quality metrics and customer audits - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Support the Quality Team with other ad-hoc projects as needed    Qualifications and Experience - At least 1 - 3 years of professional work experience, ideally in a similar role - Excellent web research skills and analytical abilities - Excellent comprehension and written communication skills in English - University degree or equivalent experience - Ability to work independently under minimal supervision - Experience creating computer-based training courses is a plus - Can-do positive attitude and willingness to work on a team - Have in-depth, up-to-date familiarity with American social culture, media, and web culture - Broad range of interests, with specific areas of expertise a plus - Native-level fluency in English and fluency in other languages such as: Arabic, Indonesian, Russian, Hindi, Chinese, Japanese, Brazilian Portuguese, Spanish, Italian, or French is required   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6185
City
Cavite
Job Locations US-Remote
Posted Date 4 days ago(5/24/2022 6:33 PM)
PROJECT MANAGER Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships    Minimum Qualifications and Experience: - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience: - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus  You will succeed in this role if you are: - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6176
City
Remote
Job Locations UK-Remote
Posted Date 1 week ago(5/19/2022 4:41 PM)
                Project Manager               Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships   Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Degree in linguistics, computational linguistics or language studies or solid understanding of linguistic concepts and terminology - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2022-6170
City
Remote
Job Locations AU-Chatswood
Posted Date 1 week ago(5/19/2022 4:40 PM)
                Project Manager               Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships   Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Degree in linguistics, computational linguistics or language studies or solid understanding of linguistic concepts and terminology - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2022-6169
City
Chatswood
Job Locations US-Remote
Posted Date 4 days ago(5/24/2022 7:19 PM)
ASSOCIATE PROJECT MANAGER Position Summary Appen’s Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation. The APM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Execute day-to-day quality processes and drive quality improvements - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Become familiar with all aspects of managing client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned  Qualifications and Experience - Minimum 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired - BS or BA degree from an accredited university or equivalent work experience preferred - Driven to focus on quality and service delivery - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives the development and implementation of new ideas - Advanced Excel skills required - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6159
City
Remote
Job Locations US-Remote | US-CA-Sunnyvale
Posted Date 1 week ago(5/19/2022 6:04 PM)
Product Manager – Pre-Labelled Datasets     Company Overview Appen is the leading provider of Data for the AI lifecycle. Appen’s products are used to build and continually improve the world’s most innovative artificial intelligence systems. Appen has three core suites of products (Data Sourcing, Data Preparation, and Model Evaluation by Humans) that cover images, text, speech, audio, video, and other data modalities.     Summary High-quality training data necessarily requires human beings to record and transcribe speech, for example, or recognize the contents of complex images. Appen uses a crowdsourced model to engage humans at scale, while providing customers a framework to manage the cost, time, and complexity in producing human-annotated data sets. Appen relies on technology to accelerate and reduce the cost of humans preparing training data. It invests continuously in its crowd management and customer service platforms, leveraging its own in-house-developed machine-learning models as needed.   Appen’s strategy is built on four pillars: • Growth: Drive revenue growth in target new markets • Automation: Leverage AI and ML in labelling operations to improve the productivity and quality of customer outcomes • Expand: Add new products and capabilities to expand into the broader data and AI market • Evolve: Improve the scalability of our operations including sales, project delivery, and crowd management   Appen is continuing to invest in its Data for AI platform, facilitating data sourcing, preparation, annotation, and automated testing of models to bring the benefits of AI accessible to a broad range of products and services being developed by our customer in many industry verticals. Although Appen is a 25-year-old profitable company with considerable resources being invested in all areas, Appen matches the pace and innovative spirit of a startup company that offers flexible work-life balance options.     The Position We are looking for a market-oriented, entrepreneurial product manager with Artificial Intelligenceand Machine Learning experience (such as Natural Language Processing) to own the business initiatives around Appen’s catalog of reusable sets of data that customers use to anchor the training of advanced machine-based AI models.   As a 25-year-old company in the “Data for AI” space, Appen’s ever expanding catalog of data it can license customers is an asset class that requires a portfolio mentality in maximizing a book of business and continuously extending the broadest range of high quality training data available for rapid deployment by our customers and partners.     Responsibilities Your responsibilities will demand excellent communication and partnering skills, data-driven decision making, and continuous evaluation of new business opportunities: • Conduct domain research and competitive analysis to identify new initiatives • Propose new business cases to executive management and obtain buy-in on investments that regularly exceeds millions of dollars per quarter • Own the roadmap for PLD (or Pre-Labelled Datasets) investments, and the retrospective perspective on the ROI of prior investments • Drive the development of channel partner reseller models, embedding PLDs into offerings by various other players in the AI/ML industry (Managed Services, Consultants, System Integrators, etc.) • Work closely with key customers and partners to solicit, validate, and generate new PLD opportunities • Collaborate with Marketing on e-commerce-type selling models the promote Appen’s PLD offerings, with variants both on the corporate site and in-product placement in our customer-facing software platform • Work closely with Data Science, Product Management, Managed Services, Legal, and Finance teams to evolve roadmap priorities and maximize revenue growth • Build reporting models for tracking sales, both direct and indirect through channel partners • Deep analysis of production cost, pricing and profit margins, leading to tracking of key business metrics and reporting results directly to executive management on a regular basis       Qualifications: • BA/BS degree, with MBA highly desirable • 2+ years of experience in product management • Prior experience in setting up channel partnerships and/or working closely with a business development team • Experience using data-driven analytics to gain insights on current situations, new opportunities, and product line performance • Experience working directly with customer stakeholders to formulate strategies to improve customer satisfaction and increased business value       About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2022-6157
City
Remote
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned.    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred List out years of experience required - Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired - Project Management, Data Analytics/Management and/or Process Improvement is an advantage Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6148
City
Cavite
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills with ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others. - Bi-lingual in a second language is a bonus - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Project Management, Data Analytics/Management and/or Process Improvement is an advantage   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6145
City
Cavite
Job Locations US-Remote
Posted Date 4 days ago(5/24/2022 6:46 PM)
PROJECT MANAGER Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships  Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6144
City
Remote
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary Due to the growth of business, we are looking for a Business Development Representative to build Sales pipeline. Chances are, this is not the first BDR job posting you have read. If you read through this one, we are confident you will not find another one like it. This is not a boiler room, cold-calling shop; our small team focuses on booking calls and discovery for meetings set. If finding and delivering value at many of the most innovative and advanced companies on the planet in the Machine Learning and AI space speaks to you, let us talk.   Responsibilities - Being the CEO of your pipeline - Project management of strategic accounts with Account Executives, and Sales Development Reps. - Discovering new leads through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator - Supporting Outreach marketing efforts by assisting in online and other marketing campaigns - Managing prospecting status, data integrity, and forecasting using Salesforce.com - Achieving, and exceeding, weekly/monthly metrics (appointments, qualified leads, new contacts, etc.)    Required Knowledge, Skills and Abilities - You will be trusted with high amounts of autonomy; self-discipline, humility, and curiosity are critical for you to be successful - You have the ability to think on your feet in a conversation and answer unexpected questions with ease - You are comfortable in a fast-paced, changing environment - You are comfortable working remotely, with a remote team, and would describe yourself as a self-starter - You use others to better yourself and help others get better – we are all building AI together. - You are good at finding ways to motivate yourself and your teammates. Camaraderie and Team Spirit is the name of the game around here - You embody our core values. We are hungry craftspeople, we have grit, we are honest, we are humble, we value performance. You are ready to be a hero for our customers and find strength in diversity and inclusion.    Qualifications and Experience - Not Required- we provide all the training! Bonus if you have similar work experience or transferable skills!    Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6143
City
Cavite
Job Locations US-Remote
Posted Date 1 week ago(5/19/2022 3:43 PM)
VP, SRE (Infrastructure, Operations & QA Engineering)         Position Summary   The VP of SRE (Infrastructure, Operations and Quality Assurance Engineer) will lead Appen’s Site Reliability Engineering organization. This VP will create the vision and strategic direction of Appen’s infrastructure, operations and quality assurance practice as we scale for the future. The organization’s focus is on availability, security, quality, enablement and efficiency. SRE collaborates with other technology teams in Appen to manage infrastructure on multiple clouds and on-premise deployments. The VP of SRE report directly to Chief Technology Officer.  Reporting to the VP of SRE are:  the Dev-OPS team, QE team and Security team. There is a strong preference for this position to be located in the San Francisco Bay Area.  Remote candidates will also be considered if they are willing to work in the West Coast Time Zone (Pacific Time).   Responsibilities - Manage platform infrastructure, including multiple public clouds and on-premise deployments - Ensure site reliability (availability, performance, and quality) - Provide 24x7 site operations and disaster recovery (DR) - Vulnerability, configuration, incident, problem, and change management - Build core Test Engineering capabilities as an integrated service within the office of the CTO inclusive of engineering, technology operations, security, data and architecture     Required Knowledge, Skills and Abilities….You’ve Got What It Takes If You Have: - Strong personal integrity and place significant value on his/her specific business responsive contributions. - Ability to align the team with both the leading concepts emerging in the industry as well as the company’s strategic direction. - Outstanding interpersonal skills, significant executive maturity and the intellectual agility to prioritize and make decisions. - An optimistic, high energy, self-confident and empowering leadership style and can thrive in an ever-changing, environment.     Qualifications and Experience - BS Degree in Computer Science or Engineering - 10 + years of experience managing DevOps/SRE Teams and has managed large scaled systems - Experience of building systems, processes and teams to support rapid business and system traffic growth - Experience in building QA teams, Testing and Test Automation related processes is a bonus. - Strong leadership skills to build and grow teams - Excellent communicator - Demonstrated experience leading offshore teams - Applicants must be authorized to work in the U.S.       About Appen    Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-remote
ID
2022-6141
City
Remote
Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas
Posted Date 3 days ago(5/25/2022 5:00 PM)
PROJECT MANAGER Position Summary Appen’s Project Manager (PM) works collaboratively with the client and internal teams to meet all project deliverables, timelines and requirements. The PM is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) toward customer project delivery while simultaneously handling key stakeholder relationships. The ideal candidate has a passion for managing projects, is analytical, has a voracious appetite for building creative solutions to ensure the client is delighted every step along the way.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Support Enterprise clients: own and manage all project aspects, develop and execute project plans to provide end-to-end project support - Build strong client relationships to increase client satisfaction and revenue opportunities - Deliver project objectives within project scope, timeline, and budget - Own overall project and deliver status in cadenced, client-facing meetings via WBR, MBR and QBR meetings - Provide client consultation on AI/ML best practices to drive project deliverables - Prepare and implement project plans, prepare detailed project reporting and curate project-related materials - Solicit and use input and feedback from client, Appen team members and ICs to help drive efficiencies and improve quality plans - Coordinate between project team members in a matrixed environment and meeting client SLAs and quality standards - Communicate with all stakeholders in a timely, clear, and concise manner - Manage risks, own escalations and undertake recovery actions as necessary - Drive continuous project improvements and efficiencies - Coordinate technical activities and aspects of the projects - Participate in program improvements, initiatives, and committee work as assigned   Minimum Qualifications and Experience - Minimum 1-2 years’ experience with speech technology, market research, or a machine-learning related field - Minimum 1-2 years’ experience working with crowdsourcing platforms involving complex demographic requirements - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Tableau or Power BI skills is a huge plus - Experience with SQL or other languages is a huge plus You will succeed in this role if you are: - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   ABOUT APPEN Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6140
City
Remote
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
Position Summary We are seeking a proven motivated intelligent hard working individual contributor, with experience accurately implementing processes while quickly and concisely explaining those to others. This Sales Operations role will support the global Sales organization by assessing and assigning support tickets as well as completing tickets regarding customer forms/information requests. The role will provide daily interaction with the Sales team. We are seeking an individual with a strong analytical, decision making, and communications skills, along with the ability to quickly process and act on information.    Responsibilities - Follow established processes to ensure the smooth flow of internal requests from Sales - Triage ticket requests and assign appropriately - Fill out customer forms and answer information requests accurately - Follow up with ticket assignees to ensure timely resolutions - Answer questions from Sales regarding the document review and approval process and where specific documents are in the process - Recommend process improvements to improve customer service    Required Knowledge, Skills and Abilities - Detailed oriented and analytical mind with a drive to seek the truth and drive what is right for the organization and company at large - Outstanding decision making and communication skills - Ability to interact with other internal teams to drive closure of support tickets - Ability to learn new processes quickly    Qualifications and Experience - Four-year college degree from an accredited institution; master’s in business administration (MBA) or equivalent preferred - Minimum 5 years of sales operations or Deal Desk experience in an enterprise sales environment - Strong business acumen. Prior sales, contracts management, or business consulting experience preferred. - Experience in sales operations, business planning, or sales support team is a strong plus. - Experience successfully working analytically rigorous corporate initiatives - Prior experience in the enterprise hardware space a plus. - Bachelor’s degree, Masters’ degree preferred, project management certification a plus   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6138
City
Cavite
Job Locations US-Remote
Posted Date 4 days ago(5/24/2022 7:21 PM)
DIRECTOR, CLIENT SERVICES Position Summary The Client Services Director is responsible for overseeing daily operations for a team of Program and Project Managers and managing portfolios of Client relationships. The Director orchestrates a team of Managers in the performance of their duties including but not limited to client management, onboarding new clients, ramping new projects, process development, report and data management, strategic planning, project and data analysis, meeting coordination, training and team mentoring. Responsibilities The role includes but is not limited to the following duties and responsibilities: - Supervise the efforts of a team of Program and Project Managers - Build, develop and maintain high-performing delivery teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives - Establish and monitor team and individual goals and drive teams to accomplish and exceed them, inspiring and fostering team commitments, innovation and continuous improvement with measurable results - Develop and deliver semi-annual performance reviews for all direct reports as well as review performance evaluations given by direct reports to first line subordinates. - Drive operational excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes for Appen and its operations - Meet and exceed project budgets - Monitor and control margins and participate in pricing strategies - Oversee the development and maintenance of operational process and program documentation - Drive thorough and timely communications that fosters confidence in knowledge and enables a proactive, collaborative work environment. Communicate effectively both up and down communication chains. Occasionally required to present to executive team or during company events. - Drive new business by supporting new client and project growth as well as  implementation of new business or service offerings. - Spearhead the development, implementation and maintenance of Appen’s internal infrastructure including building processes for assigned projects, operations and initiatives. Drive initiatives for improving Appen’s internal suite of tools. - Implement and maintain lean processes and programs - Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units - Provide excellent customer service across Appen’s full client base: - Successfully build, maintain and grow productive relationships with assigned client base - Respond to and appropriately prioritize client requests and project delivery requirements as they arise - Complete periodic needs analysis and proactively listen for clients’ pain points and dissatisfaction and drive appropriate resolutions - Address client requests and feedback with appropriate urgency and escalation - Work closely with Business Development to identify and drive new business strategies and activities   Qualifications and Experience - 5 years minimum senior management experience working in a metrics driven setting in a production, operation, or call center environment. - 5 years experience in a client facing role. - 10 years minimum experience managing teams and mentoring others, including hiring and managing full time and contract staff or consultants. - BS or BA degree from an accredited University or equivalent work experience preferred. - Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Demonstrated time management and organizational skills with attention to details - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues.  Able and unafraid to provide valuable input across the company - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills.  Effectively coaches, mentors and trains peers and team members - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members - Ability to drive customer service excellence, proficient in managing client relationships and able to drive new projects forward while keeping the customer happy - Track record of building and developing effective teams that deliver high quality production, operation or call center work - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities - Maintains a high level of business acumen and is able to lead process improvement and innovation while drivinge effeciencies and and change - Experience managing full budget responsibility with a demonstrated high-level of fiscal awareness and responsibility.  Does not waste resources and continuously looks for methods to develop processes that have a positive impact on the bottom line   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2022-6135
City
Remote
Job Locations PH-Cavite
Posted Date 1 day ago(5/26/2022 11:49 PM)
The role of Associate Project Manager is to assist the project heads in ensuring delivery expectations are met. The APM will be in close coordination not only with local leaders, but also counterparts in Appen China. The APM is expected to contribute to overall success of a project in all aspects end-to-end.   Responsibilities - Day-to-day onsite management of process and team performance, ensuring all metrics set by client and Lead PMs are met or exceeded - Drive and implement quality improvements - Generate regular report of team performance for onsite and project reporting - Proactively make recommendations to Lead PMs and other project team members as they arise, especially in aspects of operational and quality improvements and issue resolution - Communicate with, manage and maintain relationships across local departments and foreign stakeholders - Adaptability to changes in client expectations and fast-paced transition of new onsite projects - Develop project guidelines and conduct training - Communicate service level expectation to project workers - Provide feedback and coaching to project workers and supervisors if necessary - Participate and facilitate team meetings, post-project reviews, root cause analyses, et cetera. - Perform ad-hoc tasks as directed by superiors.    Required Knowledge, Skills and Abilities - Self-starter that needs minimal supervision - Proficient in English communication - Proactive and willing to provide service beyond expectations - Must be willing to work onsite in Cavite offices    Qualifications and Experience - Experience with Appen projects in Cavite a plus - People management, quality management and training experience a plus - MS Office proficiency, particularly Word, Excel, PowerPoint   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally    
ID
2022-6128
City
Cavite