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Job Locations US-Remote
Posted Date 14 hours ago(5/25/2022 1:25 PM)
PROJECT MANAGER Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships  Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6197
City
Remote
Job Locations US-Remote
Posted Date 14 hours ago(5/25/2022 12:55 PM)
Solutions Architect         Position Summary Appen is embarking on a new era of corporate growth.  An important part of the company’s growth strategy includes the expansion of our sales organization focusing on Appen’s data collection and data annotation business.   Appen is seeking a talented Solutions Architect to join Appen’s Sales and Marketing organization. The Solutions Architect will be primarily responsible for actively driving and managing the initial needs analysis, pricing solution and proposal preparation stages of the sales process, working in tandem with the sales team as an advisor and product/service advocate for Appen’s offerings.       Responsibilities   - Develop a deep understanding of company’s services and providing knowledge of operational and technical abilities to develop high quality pricing and solution proposals - Work closely with the sales organization on all revenue generating opportunities and lead the needs analysis discovery process in understanding customer challenges and requirements, while also helping to qualify opportunities. - Support the sales team in documenting and translating requirements to ensure Appen can accomplish customer goals. - Respond to functional and technical elements of RFIs/RFPs - Secure pricing and solution inputs from all necessary internal solution and delivery partners within Appen and adapt solutions, as necessary, to ensure appropriate fit. - Craft presentations and demonstration pitches with the sales team for different audience types - Continually act as a point of liaison with Appen Client Services, Solutions Engineering, Marketing and Sales teams to provide input from customers, as well as be educated on new advancements in products and programs. - Liaise and work alongside the EMEA Business Development sales team, other Solution Architects and Solution Engineers - Opportunistically pursue additional business development opportunities within client organizations. Collaborate with the sales the team to ensure these opportunities are effectively covered and facilitate progress as applicable. - Administering a client relationship management tool – Salesforce or other as assigned - Travel as necessary - Completing other tasks as assigned   Required Knowledge, Skills and Abilities - 3+ years’ Pre-Sales/Solutions Architect experience in a professional managed services or SaaS environment - Experience working in the AI & ML domains is preferred and if this includes working with clients in the Search, Natural Language Understanding or Computer Vision space, it would be an advantage - Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt your message to the context of the audience. - Good analytical skills and problem-solving capabilities - Strong requirements gathering and discovery skills - Ability to juggle multiple conflicting priorities, respond quickly and manage time effectively in a fast-paced, dynamic team environment. - Excellent problem solving, critical thinking, and analytical skills - Advanced user of Excel, PowerPoint, and Word - Self-motivated and driven. Shows initiative and a direct ownership of results - Ability to work well both independently and in teams - Previous experience working in a remote and/or home-based environment - Seeks to continuously develop skills and knowledge - Mature, assertive, “get it done attitude” - Embraces challenges and uncertainty as an opportunity to grow - High degree of credibility, expertise, and confidence - Operates with a sense of urgency - Is concerned about the total organization; perceived as a good partner with other groups in the company - Desire to improve the business, a commitment to Appen's core values and company vision. - Ability to work under pressure whilst efficiently managing the workload and conflicting priorities. - Company core values: - Performance – ambition to overachieve on work deliverables and personal professional goals - Grit – does what it takes to persevere and embrace challenging sales environments - Honesty – works with integrity at all times - Humility - excellent interpersonal skills and ability to develop collaborative relationships at all levels in the organization       Qualifications and Experience - The ideal candidate must be able to articulate technology and product positioning to both business and technical users, as well as ensure customer satisfaction through the sales cycle. - Self-motivated individual who is comfortable working in a fast-paced environment (and able to travel to customer locations as needed in the future). - Experience in the AI & ML domain is preferred and specific experience with engaging clients in the computer vision, image or video annotation would be an advantage. - Experience working in professional technical services selling complex custom solutions       About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2022-6195
City
Remote
Job Locations US-Remote
Posted Date 2 days ago(5/24/2022 10:45 AM)
              Senior Manager Enterprise, Delivery               Position Summary   Appen is the global leader in data for the AI lifecycle. We leverage a global crowd over a million skilled contractors and leading technology to collect, label and prepare training data used by the world’s top tech companies in their AI-enabled products. We have experienced exceptional growth in the past years and are investing heavily in technology and our people to fuel further growth.    - Appen has four go-to-market business units aligned to the needs of customers: - Global - serving the world’s largest tech companies - Enterprise– all other commercial customers in the Americas, EMEA, and APEC. - Federal - serving Appen’s US Federal government customers. - China - focused on Appen’s growing business in China.   - The Enterprise business unit is newly formed to drive greater focus on growth and diversification opportunities across the globe. The Senior Manager, Enterprise Delivery is responsible for overseeing daily operations for a team of Program and Project Managers and managing a portfolios of Client relationships. The Senior Manager guides the team in their duties including, but not limited to client management, onboarding new clients, ramping new projects, report and data management, strategic planning and solutioning, project and data analysis, training, and team mentoring.   -  Reporting to the VP, Enterprise Delivery this leader will be a key member of the Delivery leadership team and an important voice for the Enterprise team with internal and external partners.   - Open to candidates located anywhere in the US.     Responsibilities   - Operational strategy - Partner with Senior Leadership to make decisions relating to operational activities and set strategic goals for your team and business partners. - Growth and efficiency strategy - Devise strategies to ensure growth of programs, identifying and implementing process improvements that will maximize performance for our customers. - Client relationship management - Partner with senior leadership on the client team, managing strategy sessions relating to Appen performance. - Scorecard management - Driver of the Operational performance scorecard where applicable, partnering with the client on solutions and performance improvement. - Cross team collaboration - Partnership with internal functional teams such as sales, customer succes, product, and marketing on account strategy and creative customer solutions. - Mentoring and leadership - Management of team functional areas, developing resources and providing growth and learning. Driving thought leadership and professional support for customers. - Oversee multiple areas of the business and strive to be profitable and efficient while supporting the companies overarching vision. Contribute expertise to transformation workstream focused on further digitization of our workflows. - Reporting and automation - Drive efficiencies at the account level, reporting on optimization monthly to the Senior leadership team. - Trends and insights - Evaluate data, gather other information, and analyze findings to drive KPI’s throughout the org. - Senior level presentations - Hold regular department meetings to help drive Enterprise growth and strategy while also ensuring problems are addressed and frictions reduced for our teams and our customers. - Sales Partnership - Support the sales organization, partnering on new pilots, customer rentention and expansion. - Expertise –Service as subject matter expert for the Enterprise organization, focused on humans in the loop within the computer vision/autonomous vehicle field. Leverage personal experience while building internal and external information sources to stay in the front of the field. Represent Appen as an expert spokesperson.     Qualifications and Experience   The ideal candidate will be a self-driven and experienced professional who has demonstrated ability to lead teams and manage senior level clients within the data for AI field.  - 5+ years’ experience managing large scale customer engagements and leading project teams - 3+ years’ experience in the data training field, with strong preference for expertise in computer vision - 3+ years managing individual contributors or similar experience strongly preferred - Proven skills at building relationships with executive level clients including managing expectations, presenting performance, demonstrating value, and driving long-term strategy - Experience establishing functional KPIs, success measurements, and driving results. - Aptitude for business financials, budget management, and bottom-line driven discipline - High level of curiosity about the future of AI, a passion to grow and develop innovative solutions for this constantly changing space - Strong references from leaders who have high degree of confidence in your ability to partner across teams to get results   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-remote
ID
2022-6184
City
Remote
Job Locations US-Remote
Posted Date 10 hours ago(5/25/2022 5:13 PM)
Associate Project Manager (Fixed Term Contract -  12 months)   The main responsibility of the Associate Project Manager (APM) is to coordinate project resources including independent contributors towards client project delivery while simultaneously handling key stakeholder relationships. The APM applies their contributor and data management skills and attention to detail to manage projects to quality expectations, timelines, and budget. The APM applies their communication skills to manage stakeholder relationships and transcribers/annotators around the world.  This opportunity is a Fixed Term Contract (FTC) for 12 months with benefits.   Responsibilities: The role includes but is not limited to the following duties and responsibilities:  - Plan and manage projects to quality, time and budget to ensure effective project execution and delivery  - Onboard and train a virtual team of contributors to create, evaluate or annotate linguistic and non-linguistic data in multiple languages and/or modalities. - Prepare guidelines, training materials and tools, aligned to client specifications  - Oversee the work of contributors, including task assignment, scheduling and monitoring  - Taking ownership of successful creation, execution, monitoring and reporting on all types of project solutions  - Set up quality management processes and monitor their implementation  - Create and analyze statistical reports to proactively identify and improve project results and efficiency   - Work collaboratively in a team to support a project’s technical and quality objectives - Ensure close and regular communication with all internal project stakeholders, including reporting virtual team progress and quality - Document and manage language resources and project management methodologies arising from projects    Required: - Bachelor's degree - Minimum 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired - Excellent communication and data management skills - Intermediate knowledge of Microsoft Office – Excel, Word, and Outlook - Good problem­-solving and analytical skills - Demonstrated ability to work effectively in an environment characterized by constant change, and a fast, deadline­-driven culture Strongy Preffered: - Experience in a language ­related field, such as linguistics, computational linguistics, translation and localization, or equivalent is preferred - Working experience with SQL, R Studio, Python, PowerBI highly desirable You will succeed in this role if you are: - A motivated self-starter who can establish a course of action for self and others and drive project objectives to completion. - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally. - Passionate about learning new skills and technologies. - An analytical thinker with ability to proactively identify problems, gather information and set course of action. - An interest in Natural Language Processing, Machine Learning, Artificial Intelligence, or other related fields.    About Appen    Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.    At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    #LI-REMOTE  
ID
2022-6179
City
Remote
Job Locations US-Remote
Posted Date 1 day ago(5/24/2022 6:33 PM)
PROJECT MANAGER Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships    Minimum Qualifications and Experience: - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience: - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus  You will succeed in this role if you are: - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6176
City
Remote
Job Locations UK-Remote
Posted Date 6 days ago(5/19/2022 4:41 PM)
                Project Manager               Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships   Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Degree in linguistics, computational linguistics or language studies or solid understanding of linguistic concepts and terminology - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2022-6170
City
Remote
Job Locations UK-Remote
Posted Date 6 days ago(5/19/2022 4:38 PM)
Position Summary   The Program Manager role is a leadership position with active involvement in client and project team management, report and data management and strategic planning related to a Customer program.   The Program Manager will be responsible for the delivery of a program of work to a Client, monitoring and driving key performance metrics. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Enterprise Delivery team to meet all stakeholder requirements.   The Program Manager provides support for the day-to-day management of the project /program team and its operational and strategic objectives. The Program Manager escalates risks in a timely manner to the relevant Senior Manager(s) and/or Director(s).   Responsibilities   The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Develop and mentor various project team members to drive team key performance metrics and meet or exceed project & program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership   Minimum Qualifications and Experience - Minimum 5 years of project management experience in a metric-driven setting, working in a technology-oriented or services organization - Relevant BS or BA degree from an accredited University or equivalent work experience preferred - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Demonstrated ability to work effectively in an environment characterized by constant change, and a fast, deadline-driven culture;   Desired Qualifications and Experience - PMP and Prince 2 certifications are desirable - Bi-lingual in a second language is a bonus - Ability to support team members in specialized solution development and business development activities, as required. - Experience leading teams - Experience managing budget responsibilities over a portfolio of projects.   You will succeed in this role if you:   - Are a strategic, agile and professional communicator, with an ability to positively influence outcomes and a ‘win-win’ orientation; - Are driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Have exceptional time management and organizational skills. - Are passionate about learning new skills and technologies. - Take personal responsibility for continuous learning demonstrates through documented learning opportunities and can work with and encourage others to learn and develop professionally - Are an innovative thinker who drives yourself and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Are able to effectively coach and train peers and team members - Exhibits discretion, good judgment and mature behavior when dealing with sensitive materials and situations - Have strong personal accountability, persistence and resilience; - Have a high level of business acumen and be able to lead process improvement and innovation while driving efficiencies and change.   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2022-6167
City
Remote
Job Locations US-Remote
Posted Date 10 hours ago(5/25/2022 5:14 PM)
                 Project Manager               About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   Position Summary   Appen’s Project Manager (PM) is responsible for coordinating teams of specialists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. This position will include organising various project resources and logistical aspects related to an in-person data collection. It may require facilitating teams to troubleshoot systems, software, and equipment. The PM works collaboratively with Data Collection Architect, Project Managers, Project Engineering, and other Specialists to meet all project and client requirements. Some travelling within the US may be required.   Responsibilities   The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline, and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Design user out-reach/onboarding/engagement strategies tailored for the needs of individual projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned  Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting and ideally in a services organization - Experience with stakeholder management in a commercial project-based environment - Demonstrated time management and organizational skills with attention to details - Demonstrated agility and a service orientated approach - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Exposure to speech technology, market research, a technology-oriented or a machine-learning related field - Experience with audio recording equipment and software desirable - Bi-lingual in a second language is a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-remote
ID
2022-6160
City
Remote
Job Locations US-Remote
Posted Date 1 day ago(5/24/2022 7:19 PM)
ASSOCIATE PROJECT MANAGER Position Summary Appen’s Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation. The APM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Execute day-to-day quality processes and drive quality improvements - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Become familiar with all aspects of managing client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned  Qualifications and Experience - Minimum 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired - BS or BA degree from an accredited university or equivalent work experience preferred - Driven to focus on quality and service delivery - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives the development and implementation of new ideas - Advanced Excel skills required - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6159
City
Remote
Job Locations US-Remote | US-CA-Sunnyvale
Posted Date 6 days ago(5/19/2022 6:04 PM)
Product Manager – Pre-Labelled Datasets     Company Overview Appen is the leading provider of Data for the AI lifecycle. Appen’s products are used to build and continually improve the world’s most innovative artificial intelligence systems. Appen has three core suites of products (Data Sourcing, Data Preparation, and Model Evaluation by Humans) that cover images, text, speech, audio, video, and other data modalities.     Summary High-quality training data necessarily requires human beings to record and transcribe speech, for example, or recognize the contents of complex images. Appen uses a crowdsourced model to engage humans at scale, while providing customers a framework to manage the cost, time, and complexity in producing human-annotated data sets. Appen relies on technology to accelerate and reduce the cost of humans preparing training data. It invests continuously in its crowd management and customer service platforms, leveraging its own in-house-developed machine-learning models as needed.   Appen’s strategy is built on four pillars: • Growth: Drive revenue growth in target new markets • Automation: Leverage AI and ML in labelling operations to improve the productivity and quality of customer outcomes • Expand: Add new products and capabilities to expand into the broader data and AI market • Evolve: Improve the scalability of our operations including sales, project delivery, and crowd management   Appen is continuing to invest in its Data for AI platform, facilitating data sourcing, preparation, annotation, and automated testing of models to bring the benefits of AI accessible to a broad range of products and services being developed by our customer in many industry verticals. Although Appen is a 25-year-old profitable company with considerable resources being invested in all areas, Appen matches the pace and innovative spirit of a startup company that offers flexible work-life balance options.     The Position We are looking for a market-oriented, entrepreneurial product manager with Artificial Intelligenceand Machine Learning experience (such as Natural Language Processing) to own the business initiatives around Appen’s catalog of reusable sets of data that customers use to anchor the training of advanced machine-based AI models.   As a 25-year-old company in the “Data for AI” space, Appen’s ever expanding catalog of data it can license customers is an asset class that requires a portfolio mentality in maximizing a book of business and continuously extending the broadest range of high quality training data available for rapid deployment by our customers and partners.     Responsibilities Your responsibilities will demand excellent communication and partnering skills, data-driven decision making, and continuous evaluation of new business opportunities: • Conduct domain research and competitive analysis to identify new initiatives • Propose new business cases to executive management and obtain buy-in on investments that regularly exceeds millions of dollars per quarter • Own the roadmap for PLD (or Pre-Labelled Datasets) investments, and the retrospective perspective on the ROI of prior investments • Drive the development of channel partner reseller models, embedding PLDs into offerings by various other players in the AI/ML industry (Managed Services, Consultants, System Integrators, etc.) • Work closely with key customers and partners to solicit, validate, and generate new PLD opportunities • Collaborate with Marketing on e-commerce-type selling models the promote Appen’s PLD offerings, with variants both on the corporate site and in-product placement in our customer-facing software platform • Work closely with Data Science, Product Management, Managed Services, Legal, and Finance teams to evolve roadmap priorities and maximize revenue growth • Build reporting models for tracking sales, both direct and indirect through channel partners • Deep analysis of production cost, pricing and profit margins, leading to tracking of key business metrics and reporting results directly to executive management on a regular basis       Qualifications: • BA/BS degree, with MBA highly desirable • 2+ years of experience in product management • Prior experience in setting up channel partnerships and/or working closely with a business development team • Experience using data-driven analytics to gain insights on current situations, new opportunities, and product line performance • Experience working directly with customer stakeholders to formulate strategies to improve customer satisfaction and increased business value       About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2022-6157
City
Remote
Job Locations US-Remote
Posted Date 3 weeks ago(5/3/2022 9:31 PM)
About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning. Position Summary The Recording Supervisor is responsible for executing data collection projects using Appen’s data collection systems, software and equipment. The Recording Supervisor will instruct the on-site participant based on project-specific needs and supervise the data collection. Some communication with potential participants will also be required (sometimes via email and sometimes via phone). Responsibilities - Use Appen’s data collection tools to execute data collection projects of different types - Maintain project trackers and monitor key project metrics - Report any feedback or issues to Data Collection lead - Respond to participant queries - Set up payments for data collection participants - Deliver to project objectives within project scope, timeline and budget - Follow quality management processes and take corrective measures as required - Communicate with all stakeholders in a timely, clear and concise manner - Adapt to changing project needs and expectations - Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information - Be a proactive team member, contributing solutions and helping others as necessary Qualifications and Experience - Computer literate and able to pick up new tools and systems quickly and with accuracy - Service orientated approach - Demonstrated time management and organizational skills - Attention to detail - Commitment to quality (being able to follow quality management processes) Preferred Knowledge, Skills and Abilities - Knowledge of Microsoft Office tools - Excel, Word, and Outlook - Proficiency in English, with excellent oral and written communication skills - Experience with audio recording equipment and software desirable but not required - Bi-lingual in a second language is a bonus Location: Houston, Texas and Denver, Colorado
ID
2022-6147
City
Remote
Job Locations US-US-Remote-18
Posted Date 3 weeks ago(5/3/2022 9:24 PM)
Onsite Recruiter This is a 3-month contract with the possible of converting   Job Description At Appen our people are our most important resource. We’re looking for a highly skilled recruiter to become one of them, and to help us find them. The ideal candidate will have prior recruiting experience, with knowledge of screening, interviewing, and hiring practices. If you have a passion for finding talent and driving project objectives, we want to hear from you.   Responsibilities of this Role - Work closely with project managers to gain a comprehensive understanding of the company’s hiring needs for each position, and meet competitive hiring goals and expectations - Manage the full recruiting lifecycle helping the project find, hire, and coach participants - Source candidates using a variety of search methods to build a robust participant pool - Screen candidates by reviewing resumes and job applications, and performing phone screenings - Perform reference checks as need - Facilitate the offer process by extending the offer and negotiating employment terms - Grow and foster high-touch relationships with a database of qualified participants to pull from as project progresses - Continuously partner with recruiting team and project managers to design, refine, and implement innovative recruiting strategies - Stay active with current with social networks, and platforms to find participants    Required Knowledge, Skills and Abilities: - 4 to 5 years full lifecycle recruiting experience - B.S. Degree or equivalent work-related experience  - Experience sourcing, screening, interviewing and extending offers - Working knowledge of applicant tracking - Demonstrated ability to establish effective and cooperative working relationships built on trust - Working knowledge of interview techniques and applicant screening methods - Deep understanding of employment laws and regulations - Familiar with a wide variety of sourcing avenues - Excellent organizational and time management skills - Excellent communication and interpersonal skills - Strong decision-making skills Location: Denver, Colorado and Houston, Texas
ID
2022-6146
City
US-Remote-18
Job Locations US-Remote
Posted Date 1 day ago(5/24/2022 6:46 PM)
PROJECT MANAGER Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships  Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6144
City
Remote
Job Locations US-Remote
Posted Date 6 days ago(5/19/2022 3:43 PM)
VP, SRE (Infrastructure, Operations & QA Engineering)         Position Summary   The VP of SRE (Infrastructure, Operations and Quality Assurance Engineer) will lead Appen’s Site Reliability Engineering organization. This VP will create the vision and strategic direction of Appen’s infrastructure, operations and quality assurance practice as we scale for the future. The organization’s focus is on availability, security, quality, enablement and efficiency. SRE collaborates with other technology teams in Appen to manage infrastructure on multiple clouds and on-premise deployments. The VP of SRE report directly to Chief Technology Officer.  Reporting to the VP of SRE are:  the Dev-OPS team, QE team and Security team. There is a strong preference for this position to be located in the San Francisco Bay Area.  Remote candidates will also be considered if they are willing to work in the West Coast Time Zone (Pacific Time).   Responsibilities - Manage platform infrastructure, including multiple public clouds and on-premise deployments - Ensure site reliability (availability, performance, and quality) - Provide 24x7 site operations and disaster recovery (DR) - Vulnerability, configuration, incident, problem, and change management - Build core Test Engineering capabilities as an integrated service within the office of the CTO inclusive of engineering, technology operations, security, data and architecture     Required Knowledge, Skills and Abilities….You’ve Got What It Takes If You Have: - Strong personal integrity and place significant value on his/her specific business responsive contributions. - Ability to align the team with both the leading concepts emerging in the industry as well as the company’s strategic direction. - Outstanding interpersonal skills, significant executive maturity and the intellectual agility to prioritize and make decisions. - An optimistic, high energy, self-confident and empowering leadership style and can thrive in an ever-changing, environment.     Qualifications and Experience - BS Degree in Computer Science or Engineering - 10 + years of experience managing DevOps/SRE Teams and has managed large scaled systems - Experience of building systems, processes and teams to support rapid business and system traffic growth - Experience in building QA teams, Testing and Test Automation related processes is a bonus. - Strong leadership skills to build and grow teams - Excellent communicator - Demonstrated experience leading offshore teams - Applicants must be authorized to work in the U.S.       About Appen    Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-remote
ID
2022-6141
City
Remote
Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas
Posted Date 10 hours ago(5/25/2022 5:00 PM)
PROJECT MANAGER Position Summary Appen’s Project Manager (PM) works collaboratively with the client and internal teams to meet all project deliverables, timelines and requirements. The PM is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) toward customer project delivery while simultaneously handling key stakeholder relationships. The ideal candidate has a passion for managing projects, is analytical, has a voracious appetite for building creative solutions to ensure the client is delighted every step along the way.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Support Enterprise clients: own and manage all project aspects, develop and execute project plans to provide end-to-end project support - Build strong client relationships to increase client satisfaction and revenue opportunities - Deliver project objectives within project scope, timeline, and budget - Own overall project and deliver status in cadenced, client-facing meetings via WBR, MBR and QBR meetings - Provide client consultation on AI/ML best practices to drive project deliverables - Prepare and implement project plans, prepare detailed project reporting and curate project-related materials - Solicit and use input and feedback from client, Appen team members and ICs to help drive efficiencies and improve quality plans - Coordinate between project team members in a matrixed environment and meeting client SLAs and quality standards - Communicate with all stakeholders in a timely, clear, and concise manner - Manage risks, own escalations and undertake recovery actions as necessary - Drive continuous project improvements and efficiencies - Coordinate technical activities and aspects of the projects - Participate in program improvements, initiatives, and committee work as assigned   Minimum Qualifications and Experience - Minimum 1-2 years’ experience with speech technology, market research, or a machine-learning related field - Minimum 1-2 years’ experience working with crowdsourcing platforms involving complex demographic requirements - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Tableau or Power BI skills is a huge plus - Experience with SQL or other languages is a huge plus You will succeed in this role if you are: - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   ABOUT APPEN Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6140
City
Remote
Job Locations US-Remote
Posted Date 1 day ago(5/24/2022 7:21 PM)
DIRECTOR, CLIENT SERVICES Position Summary The Client Services Director is responsible for overseeing daily operations for a team of Program and Project Managers and managing portfolios of Client relationships. The Director orchestrates a team of Managers in the performance of their duties including but not limited to client management, onboarding new clients, ramping new projects, process development, report and data management, strategic planning, project and data analysis, meeting coordination, training and team mentoring. Responsibilities The role includes but is not limited to the following duties and responsibilities: - Supervise the efforts of a team of Program and Project Managers - Build, develop and maintain high-performing delivery teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives - Establish and monitor team and individual goals and drive teams to accomplish and exceed them, inspiring and fostering team commitments, innovation and continuous improvement with measurable results - Develop and deliver semi-annual performance reviews for all direct reports as well as review performance evaluations given by direct reports to first line subordinates. - Drive operational excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes for Appen and its operations - Meet and exceed project budgets - Monitor and control margins and participate in pricing strategies - Oversee the development and maintenance of operational process and program documentation - Drive thorough and timely communications that fosters confidence in knowledge and enables a proactive, collaborative work environment. Communicate effectively both up and down communication chains. Occasionally required to present to executive team or during company events. - Drive new business by supporting new client and project growth as well as  implementation of new business or service offerings. - Spearhead the development, implementation and maintenance of Appen’s internal infrastructure including building processes for assigned projects, operations and initiatives. Drive initiatives for improving Appen’s internal suite of tools. - Implement and maintain lean processes and programs - Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units - Provide excellent customer service across Appen’s full client base: - Successfully build, maintain and grow productive relationships with assigned client base - Respond to and appropriately prioritize client requests and project delivery requirements as they arise - Complete periodic needs analysis and proactively listen for clients’ pain points and dissatisfaction and drive appropriate resolutions - Address client requests and feedback with appropriate urgency and escalation - Work closely with Business Development to identify and drive new business strategies and activities   Qualifications and Experience - 5 years minimum senior management experience working in a metrics driven setting in a production, operation, or call center environment. - 5 years experience in a client facing role. - 10 years minimum experience managing teams and mentoring others, including hiring and managing full time and contract staff or consultants. - BS or BA degree from an accredited University or equivalent work experience preferred. - Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Demonstrated time management and organizational skills with attention to details - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues.  Able and unafraid to provide valuable input across the company - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills.  Effectively coaches, mentors and trains peers and team members - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members - Ability to drive customer service excellence, proficient in managing client relationships and able to drive new projects forward while keeping the customer happy - Track record of building and developing effective teams that deliver high quality production, operation or call center work - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities - Maintains a high level of business acumen and is able to lead process improvement and innovation while drivinge effeciencies and and change - Experience managing full budget responsibility with a demonstrated high-level of fiscal awareness and responsibility.  Does not waste resources and continuously looks for methods to develop processes that have a positive impact on the bottom line   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote  
ID
2022-6135
City
Remote
Job Locations IN-Remote
Posted Date 1 day ago(5/24/2022 7:15 PM)
Reporting Analyst Position Summary Provide support for new areas in this business line while collaborating with the partner management team layout there is a requirement for a Reporting Analyst role. The role be focused on partnering on new and existing programs, building reporting on capacity within the team, and trends within our crowd.   To be successful in this role you will need to:   - Design and build effective and efficient reporting solutions, primarily in Excel and Power BI, that fulfill business operational reporting requirements. - Help define and build visual representations (charts) that provide intuitive indication of operational performance over time and identify opportunities to improve performance or recognize success. - Address report/information requests, clearly communicating commitments, issues, completion dates and status with requestors and with management. - Collaborate with project teams both to collect data and to review current processes in order to propose efficiencies. - Participate in the development and maintenance of data warehouse, subsequent reporting enhancements, including the creation of new reporting templates and analytical reports. - Continually research and test the most current tools applicable to improve existing reporting processes and its possible uses for data management and reporting. - Support the account with ad-hoc projects, as assigned.   Qualifications and Experience - Demonstrated high level of proficiency in Power BI reporting and dashboard creation. - Demonstrated high level of proficiency in MS office (advanced Excel macro-based applications, leading to creating & managing performance dashboards). - Strong analytical and problem-solving skills and exceptional attention to detail. - Ability to work and thrive in a collaborative team environment. - Excellent communication skills, including an ability to present information clearly and concisely in writing or verbally to a wide audience, including clients, managers, and senior leaders; effectively uses active listening skills. - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Flexible, independent, and organized with strong time management skills and ability to work on multiple projects under tight deadlines. - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change.     Preferred Qualification - Working knowledge/experience on SQL and Tableau is a plus. - Good comprehension of technology and data management tools used in the process of collecting, storing, retrieving, and analyzing data.     About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.       We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote    
ID
2022-6120
City
Remote
Job Locations IN-Remote | IN-Remote
Posted Date 1 day ago(5/24/2022 7:15 PM)
ASSOCIATE PROJECT MANAGER     Position Summary Appen’ Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation. The APM works collaboratively with an Appen project team to meet all project and client requirements.     Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Execute day-to-day quality processes and drive quality improvements - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Become familiar with all aspects of managing client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned      Qualifications and Experience - Minimum 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired - BS or BA degree from an accredited university or equivalent work experience preferred - Driven to focus on quality and service delivery - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives the development and implementation of new ideas - Advanced Excel skills required - Proficient in English. Excellent oral and written communication skills     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2022-6115
City
Remote
Job Locations IN-Remote
Posted Date 1 day ago(5/24/2022 7:14 PM)
PROJECT MANAGER     Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.     Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships      Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills    Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus    You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action       About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2022-6110
City
Remote
Job Locations IN-Remote | IN-Remote
Posted Date 1 day ago(5/24/2022 7:14 PM)
PROGRAM MANAGER     Position Summary The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.       Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned     Required Knowledge, Skills, Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years’ experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exhibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills       About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    
ID
2022-6109
City
Remote