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Job Locations US-Remote
Posted Date 16 hours ago(11/29/2021 3:48 PM)
PROFESSIONAL SERVICES ENGINEER REMOTE USA (Dallas, TX - Seattle, WA)   Responsibilities - Design, build and implement custom solutions to process large amounts of data through the Appen Data Annotation Platform - Provide technical recommendations as a “trusted advisor” to internal and external stakeholders with a “customer first” mentality - Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals - Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements - Travel to customer on sites as needed (post COVID-19)   Required Experience/Skills - Minimum 3 years of implementation experience and/or in a technical customer-facing role - Working knowledge of scripting and coding, database querying, and web development (e.g. Python, JavaScript, HTML, CSS, and SQL) - Ability to break down complex problems and resolve through customer consultation and execution. - Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences - Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment Nice to Haves: - S. in Computer Science or Technical Bootcamp Equivalent - Knowledge of ETL and ETL workflows - Exposure to AWS Cloud Services, such as S3 and Lambda - Experience building Executive-level and customer-facing dashboards and analysis About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5689
City
Remote
Job Locations US-Remote
Posted Date 6 days ago(11/24/2021 2:01 AM)
Senior Recruitment Manager       Responsibilities: - This is a high impact position that will be responsible for providing recruitment, strategic sourcing and tactical direction of Appen's recruiting processes and teams - Will works across Crowd recruiting with particular focus on operational process transformation, recruitment program implementation, continuous improvement and transformational services. - Oversees and leads the strategic planning, development, implementation, organization, and control of end to end recruiting - This leader should drive for the efficient and expedient fulfillment of projects as derived from capacity needs of the company. - Will also assist the Recruitment Director in the planning and implementation of innovative and strategic initiatives. - This resource will have the opportunity to design and lead the implementation of relevant programs and process changes and will work across recruiting with particular focus on operational process transformation, customer program implementation, continuous improvement - Oversees and leads the strategic planning, development, implementation, organization, and control of all facets of crowd recruiting - This leader should drive for the efficient and expedient fulfillment of projects as derived from capacity needs of the company. - Will also assist the offshore Recruitment Director in the planning and implementation of innovative and strategic initiatives. - Manages the department’s expense budgets, evaluate needs, conduct cost and productivity analyses and determine technology priorities to effectively and efficiently support overall transformation objectives. - Develops strategic relationships with internal stakeholders and drive the business in a collaborative manner and working closely with the recruitment process owners as well as functional teams outside recruitment. - Daily operational and performance management of team - Creative strategies of sourcing and recruitment processes - Accountable for the planning and successful delivery of complex recruitment projects with significant business impact.         Required Knowledge, Skills and Abilities: - Proficiency in various recruitment strategies, sourcing approaches and knowledge of recruitment principles, processes, and best practices. - Strong experience in sourcing methodologies and market research - Experience in training and upskilling recruiters and supervisors - Strong leadership and people management skills - Excellent oral and written communication skills - Presentation and Training skills - Problem-Solving, Decision-Making, - Analytical Skills and Strategic Thinking - Adaptive to changing work schedules and working hours - Customer orientation - Results Oriented, Assertive, Diplomatic, Ethical, Professional         Qualifications and Experience: - At least 3 years experience in a managerial capacity; - 4 to 5 year experience in the Shared Services/RPO/ IT industry. - At least 2nd year college level - Certification in other languages a plus         About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5688
City
Remote
Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas | US-WA-Kirkland
Posted Date 1 week ago(11/19/2021 11:47 PM)
CLIENT SERVICES DIRECTORPosition Summary The Client Services Director is responsible for overseeing daily operations for a team of Program and Project Managers and managing portfolios of Client relationships. The Director orchestrates a team of Managers in the performance of their duties including but not limited to client management, onboarding new clients, ramping new projects, process development, report and data management, strategic planning, project and data analysis, meeting coordination, training and team mentoring. Responsibilities The role includes but is not limited to the following duties and responsibilities: - Supervise the efforts of a team of Program and Project Managers - Build, develop and maintain high-performing delivery teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives - Establish and monitor team and individual goals and drive teams to accomplish and exceed them, inspiring and fostering team commitments, innovation and continuous improvement with measurable results - Develop and deliver semi-annual performance reviews for all direct reports as well as review performance evaluations given by direct reports to first line subordinates. - Drive operational excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes for Appen and its operations - Meet and exceed project budgets - Monitor and control margins and participate in pricing strategies - Oversee the development and maintenance of operational process and program documentation - Drive thorough and timely communications that fosters confidence in knowledge and enables a proactive, collaborative work environment. Communicate effectively both up and down communication chains. Occasionally required to present to executive team or during company events. - Drive new business by supporting new client and project growth as well as  implementation of new business or service offerings. - Spearhead the development, implementation and maintenance of Appen’s internal infrastructure including building processes for assigned projects, operations and initiatives. Drive initiatives for improving Appen’s internal suite of tools. - Implement and maintain lean processes and programs - Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units - Provide excellent customer service across Appen’s full client base: - Successfully build, maintain and grow productive relationships with assigned client base - Respond to and appropriately prioritize client requests and project delivery requirements as they arise - Complete periodic needs analysis and proactively listen for clients’ pain points and dissatisfaction and drive appropriate resolutions - Address client requests and feedback with appropriate urgency and escalation - Work closely with Business Development to identify and drive new business strategies and activities   Qualifications and Experience - 5 years minimum senior management experience working in a metrics driven setting in a production, operation, or call center environment. - 5 years experience in a client facing role. - 10 years minimum experience managing teams and mentoring others, including hiring and managing full time and contract staff or consultants. - BS or BA degree from an accredited University or equivalent work experience preferred. - Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Demonstrated time management and organizational skills with attention to details - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues.  Able and unafraid to provide valuable input across the company - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills.  Effectively coaches, mentors and trains peers and team members - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members - Ability to drive customer service excellence, proficient in managing client relationships and able to drive new projects forward while keeping the customer happy - Track record of building and developing effective teams that deliver high quality production, operation or call center work - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities - Maintains a high level of business acumen and is able to lead process improvement and innovation while drivinge effeciencies and and change - Experience managing full budget responsibility with a demonstrated high-level of fiscal awareness and responsibility.  Does not waste resources and continuously looks for methods to develop processes that have a positive impact on the bottom line   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5675
City
Remote
Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas | US-WA-Kirkland
Posted Date 2 weeks ago(11/19/2021 12:37 AM)
PROGRAM MANAGER     Position Summary The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned   Required Knowledge, Skills, Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years’ experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5674
City
Remote
Job Locations US-Remote
Posted Date 2 weeks ago(11/19/2021 4:48 PM)
CUSTOMER SUCCESS MANAGER (Location: USA Remote)     Position Summary The Customer Success Manager (CSM) is responsible for managing a $3-5M book of business, achieving high customer retention rates within that customer base, and ensuring that an environment for revenue expansion is possible. In addition, the CSM must align multiple internal functions and work across levels and functions within our enterprise customers to maximize the value that Appen delivers. Responsibilities - Accelerate customer platform adoption during the onboarding phase by driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas - Ensuring proper internal alignment and customer communication to keep all deliverables on track - Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI.Driving high utilization of customer’s subscription. - Driving the customer’s business transformation and operational excellence. - Being the customer’s trusted advisor and advocate within Appen. - Collaborating and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics. - Grow product use within our customer base by understanding and clearly communicating customer use cases, goals, business needs and opportunities to both our product and sales teams. - Building strategic relationship across the enterprise organizations we serve. - Arming Product with customer stories to accelerate product adoption and improve and expand product functionality to ensure immediate customer needs are consistently met and future goals aligned. - Working with Sales to identify new use cases and support their efforts to expand usage within and across enterprises. - Establish a repeatable and scalable engagement model for our Enterprise customer base by creating and driving process standardization and improvement within the CSM team Required Knowledge, Skills and Abilities - Prior experience managing a portfolio of customers with total annual recurring revenue between $1 and $5 Million (i.e., ARR). - Strong leadership skills to advocate cross functionally on behalf of customers. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL. - A true passion for customers and for Customer Success with the ability to build strong relationships. - Truly enjoys a dynamic environment where every day is different, and each challenge is different. - Can juggle multiple, very different tasks – an advanced customer wanting to leverage deep functionality today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each client may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to our success. - Experience managing customers both large and small and knowing how and why to manage them differently.   Qualifications and Experience - Bachelor's degree or equivalent work experience. - Willingness to travel and meet customers up to 15% of the time (post-COVID). - 3-5 years in a customer-facing role (CSM, Account Management, Sales) preferably at a SaaS company. About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5672
City
Remote
Job Locations US-Remote
Posted Date 2 weeks ago(11/17/2021 5:31 PM)
ENTERPRISE ACCOUNT EXECUTIVE       Position Summary As an Enterprise Account Executive, you will use your enterprise and consultative selling skills to build longstanding relationships with prospective customers and decision makers ranging from Data Scientists to Chief Data Officers. You will generate business by selling our platform into new accounts and then expanding within those accounts. Our ideal candidate is a results-oriented, performance-driven individual who enjoys working as part of a fast-paced environment and team.   Responsibilities Dig deeply into customers' business requirements and share exactly how we can help each customer transform their messy incomplete data into high quality rich, clean data with the company platform.     Qualifications and Experience: • Minimum of 5 years of proven experience selling enterprise software solutions • Experience selling SaaS solutions • Consistently exceeded $3M annual quotas • Technical expertise to be able to demonstrate the product and explain the business and benefits (our product is meant to be used by technical and analytical people, so we need to be able to show them how these folks can use the product) this requires a level of technical depth and understanding • Experience selling an analytical or technical product to a technical audience   Required Knowledge, Skills and Abilities: • Proven track record of overachieving quota through new logo acquisition • Experience working in a high growth environment • Experience writing SOW's and skilled at negotiating business terms with line-of-business, procurement and contract teams, senior management and/or C-level executives • Proven ability in managing complex, enterprise sales cycles from start to finish, from business champion to the C level decision makers, and with a track record of successful revenue attainment • Genuine curiosity about our customer - what are they trying to accomplish? What is preventing them from doing so? • Intrinsic drive to be successful. We are a fast-growing company, and need people who will take initiative to “figure it out” and take ownership to be successful in the role. • Clear, succinct communicator. The best technical sales people communicate points clearly and succinctly, with an economy of words. They focus on using the vocabulary of their customer to help that prospect envision using and getting value from the product. • Team-oriented, collaborative nature: We’re a fast-growing team. Everyone needs to pull for each other, share best practices, and take on team projects to make the entire organization better.     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5668
City
Remote
Job Locations AU | US-Remote
Posted Date 2 weeks ago(11/16/2021 6:44 PM)
Project Manager – Language Technology Projects   To meet our current and future work commitments we are inviting applications from individuals with interest in language, technology and project management. The role involves managing concurrent projects, applying your linguistic & project management skills. The successful candidate will join a friendly project focused team supporting clients in North America.   You will lead teams towards customer project delivery while simultaneously handling key stakeholder relationships. You will need to be a highly motivated, ‘results driven’ individual, with superior organizational skills. You will be a natural leader, with excellent communication skills, that enable you to build relationships, manage client relationships and motivate project team members.   The position is open to applicants in either Sydney, Australia, or the US.   Position Summary:   The Project Manager at Appen will manage a portfolio of small to medium-sized linguistic projects for established clients. He/She will rely on their linguistic skills to lead project teams of linguists/specialists, while bringing in their project management and customer focus to effectively manage project scope, and to meet or exceed project targets while delivering high quality. Key Responsibilities: - Autonomously plan and manage project teams to quality, scope, time, and budget; ensure effective project execution and delivery - Build strong client relationships through customer service and regular reporting - Report and manage project financial activities - Report project status, manage risk and issues and undertake recovery action as necessary to ensure project success - Ensure close and regular communication with all internal project stakeholders - Share knowledge and take initiative to improve processes - Provide operational input to the Sales team to support business growth opportunities Required Knowledge, Skills, and Abilities: - Degree in linguistics, computational linguistics, language studies, a related field, or equivalent experience - 2-5 years project management experience preferably in a language, linguistics, or software-related field, in a client-facing role - Solid understanding of linguistic concepts and terminology - Familiarity with a broad range of Natural Language Processing Technologies and their application to the company's business areas - Strong technical and data management skills - Excellent communication skills - Demonstrated ability to work effectively in an environment characterized by frequent change, and a fast, deadline-driven culture   Advantageous Skills: - Native or near-native proficiency in at least one language other than English - Familiarity with a range of Natural Language Processing technologies - Experience with regular expressions, scripting, or programming skills     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5656
Job Locations US-Remote | US-CA-San Francisco
Posted Date 2 weeks ago(11/15/2021 6:13 PM)
 Full Stack Engineer (with ROR)   About Appen The Appen Data Annotation Platform (ADAP) is the essential Human-in-the-Loop Machine Learning platform for data science and machine learning teams. It serves Fortune 500 and fast-growing data-driven organizations across a wide variety of industries, including autonomous vehicles, intelligent personal assistants, medical image labeling, consumer product identification, content categorization, customer support ticket classification, social data insight, CRM data enrichment, product categorization, and search relevance.   About the Role ADAP users range from engineers and data scientists to subject matter experts creating training data for machine learning. You will be working on the most important problems in technology today: how can humans and AI collaborate to solve important and sometimes complicated tasks?   As a member of our Client Workspace team, you will design and build user interfaces that provide the best experience for our users, whether that’s collecting and managing training data for AI models, evaluating the performance of the machine learning models used by that data, or building infrastructure for managing data pipelines. Specifically, you will work on annotation tools for 2D and 3D images, video, text, and audio annotation that combine human input (eg: bounding boxes on objects) and Machine Learning input (eg: automatic object tracking in videos). You will be on a cross-functional team collaborating with members of the Product, Machine Learning, Dev Ops, and Engineering teams.   Your work will consist of implementing new features and architecture, migrating existing features from legacy applications to a modern React-based front-end stack, and fixing bugs / maintaining existing functionality. You’ll mentor less experienced developers and constantly work on improving your own skills and the quality of our codebase.   To learn more about what we build, feel free to start here: Appen Platform Overview.   Ideal Candidate You enjoy working on system services and infrastructure and architecting them for change & innovation. You like to work with different technologies and are passionate about learning. You take pride in designing elegant, simple solutions to challenging problems, creating quality software components, and promoting best practices for agile software development. You can work independently, take on complex problems, and enjoy mentoring less experienced developers. You are looking for a team where you can make a difference while also being challenged to improve your own skills. You have strong analytical skills, an unwavering commitment to quality, a collaborative work ethic, and cutting edge coding skills.   Responsibilities: - General feature development for combining human and machine intelligence. - Maintain existing Ruby on Rails microservices. - Migrate legacy systems (primarily RoR views) to React/Redux stack. - Assist with QA and testing strategy. Promote best practices for writing maintainable code. - Design and implement the API orchestration layers for our web clients. - Participate actively in setting standards for/innovating architecture and selecting criteria for tools/tech stack. - Work closely with members of other development teams to ensure seamless integration between frontend and backend services. - Be obsessive about security, quality, and performance.   Qualifications: - 4+ years of experience developing commercial web applications. - 2+ years of experience with Ruby / Ruby on Rails - 2+ years of experience with React/Redux. - 2+ years of experience with working with Node.js platform and tools. - Excellent knowledge of JavaScript and CSS. - Proficiency with command line and Chrome Developer Tools. - Experience with Git, Docker, Jira, Confluence. - Collaborative, focused, and impact-oriented mindset toward software development. - Experience or interest in Machine Learning. You will work closely alongside Machine Learning teams and will be using your application / UX expertise to improve the annotation platform’s performance.  
ID
2021-5654
City
Remote
Job Locations US-Remote | US-CA-San Francisco
Posted Date 2 weeks ago(11/15/2021 6:06 PM)
 Full Stack Engineer (with ROR)   About Appen The Appen Data Annotation Platform (ADAP) is the essential Human-in-the-Loop Machine Learning platform for data science and machine learning teams. It serves Fortune 500 and fast-growing data-driven organizations across a wide variety of industries, including autonomous vehicles, intelligent personal assistants, medical image labeling, consumer product identification, content categorization, customer support ticket classification, social data insight, CRM data enrichment, product categorization, and search relevance.   About the Role ADAP users range from engineers and data scientists to subject matter experts creating training data for machine learning. You will be working on the most important problems in technology today: how can humans and AI collaborate to solve important and sometimes complicated tasks?   As a member of our Client Workspace team, you will design and build user interfaces that provide the best experience for our users, whether that’s collecting and managing training data for AI models, evaluating the performance of the machine learning models used by that data, or building infrastructure for managing data pipelines. Specifically, you will work on annotation tools for 2D and 3D images, video, text, and audio annotation that combine human input (eg: bounding boxes on objects) and Machine Learning input (eg: automatic object tracking in videos). You will be on a cross-functional team collaborating with members of the Product, Machine Learning, Dev Ops, and Engineering teams.   Your work will consist of implementing new features and architecture, migrating existing features from legacy applications to a modern React-based front-end stack, and fixing bugs / maintaining existing functionality. You’ll mentor less experienced developers and constantly work on improving your own skills and the quality of our codebase.   To learn more about what we build, feel free to start here: Appen Platform Overview.   Ideal Candidate You enjoy working on system services and infrastructure and architecting them for change & innovation. You like to work with different technologies and are passionate about learning. You take pride in designing elegant, simple solutions to challenging problems, creating quality software components, and promoting best practices for agile software development. You can work independently, take on complex problems, and enjoy mentoring less experienced developers. You are looking for a team where you can make a difference while also being challenged to improve your own skills. You have strong analytical skills, an unwavering commitment to quality, a collaborative work ethic, and cutting edge coding skills.   Responsibilities: - General feature development for combining human and machine intelligence. - Maintain existing Ruby on Rails microservices. - Migrate legacy systems (primarily RoR views) to React/Redux stack. - Assist with QA and testing strategy. Promote best practices for writing maintainable code. - Design and implement the API orchestration layers for our web clients. - Participate actively in setting standards for/innovating architecture and selecting criteria for tools/tech stack. - Work closely with members of other development teams to ensure seamless integration between frontend and backend services. - Be obsessive about security, quality, and performance.   Qualifications: - 4+ years of experience developing commercial web applications. - 2+ years of experience with Ruby / Ruby on Rails - 2+ years of experience with React/Redux. - 2+ years of experience with working with Node.js platform and tools. - Excellent knowledge of JavaScript and CSS. - Proficiency with command line and Chrome Developer Tools. - Experience with Git, Docker, Jira, Confluence. - Collaborative, focused, and impact-oriented mindset toward software development. - Experience or interest in Machine Learning. You will work closely alongside Machine Learning teams and will be using your application / UX expertise to improve the annotation platform’s performance.  
ID
2021-5653
City
Remote
Job Locations US-Remote
Posted Date 3 weeks ago(11/9/2021 6:49 PM)
Senior Product Manager – Trust & Safety     Job Description: Appen provides high-quality AI training data solutions from data source to quality labeled data to data validation. Our company has over 20 years of expertise in delivering training data for thousands of projects globally to give you the confidence to deploy your world-class AI programs at scale. In this role, you will own and drive trust & safety product features from worker onboarding to production delivery. You will be responsible for the roadmap strategy and execution by collaborating with Trust & Safety policy committee and internal/external business owners to understand business problems and working closely with the ML engineering teams to deliver solutions.   Key responsibility: - Work with Trust & Safety committee to enforce policy and define product solutions to improve worker integrity and gain customer trust. - Work with internal & external customers to acquire a deep understanding of business needs and requirements. - Define product strategy and roadmap to support business needs using the ML models to detect fraud at scale. - Understand and translate customer problems into product requirements, including user stories and user journey maps. - Prioritize features and development efforts based on a thorough understanding of customer and business needs and company strategy - Advocating for change with a variety of teams across Appen. - Partner with internal business owners to define KPIs and metrics that can measure the success of deliverables.   Basic Qualifications: - Bachelor's degree in Computer Science, Engineering, or equivalent - 5 - 7+ years of product management experience - 3 - 5+ years of experience in enterprise SaaS platform   Preferred Qualifications: - 2+ years of experience in defining and building AI/machine learning applications. - Experience with building and designing tools that detect, classify, and enforce trust & safety policy violations. - Experience with machine learning solutions driven by business requirements - Experience with various aspects of trust, safety, fraud, and abuse types in technology, mail, content, and account space. - Ability to execute and manage expectations across various functional teams. - Provide expertise on trust and safety-related issues and communicate key initiatives across the company.     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5627
City
Remote
Job Locations US-Remote
Posted Date 3 weeks ago(11/9/2021 4:21 PM)
Senior Product Manager – Security & Privacy     Job Description: Appen provides high-quality AI training data solutions from data source to quality labeled data to data validation. Our company has over 20 years of expertise in delivering training data for thousands of projects globally to give you the confidence to deploy your world-class AI programs at scale. Success for this role is that enterprise customers consider Appen as the platform with the strongest confidentiality and integrity controls and trust Appen to store and manage their sensitive data. This role will work with the data privacy committee and security engineering team to build strong data privacy and security functions across annotation tools and crowd management platforms. This is a cross-functional role, and it requires the ability to think across products, influence others, and work closely with teams across all product lines.   Key responsibility: - Work with legal, data privacy officer, IT, and enterprise customers to understand compliance rules and business requirements. - Collaborate with key business partners and as a liaison between the product team and other key stakeholders. - Define product strategy and roadmap to support security and data privacy compliance and rules. - Understand and translate customer problems into product requirements, including user stories and user journey maps. - Prioritize features and development efforts based on a thorough understanding of customer and business needs and company strategy - Advocating for change with a variety of teams across product lines. - Partner with key stakeholders to define KPIs and metrics that can measure the success of deliverables.   Basic Qualifications: - Bachelor's degree in Computer Science, Engineering, or equivalent - 7+ years of product management experience - 3 - 5+ years of experience in enterprise SaaS platform or enterprise security products - 2+ years of experience working in or adjacent to Security and Data Privacy spaces.   Preferred Qualifications: - 3 + years of cross-functional product management. - 3+ years of experience with one or more of the following areas: Identity and Access Management (IAM), Authentication and/or account provisioning systems, or related Security technologies - Experience building and designing data privacy compliance to securely manage, store, delete, and use PII data. - Experience with different types of IDP technologies and integration. - Experience building products with the support of CCPA, HIPPA, PIC, and SOC2 compliance. - Ability to build end-to-end plans and manage execution across cross-functional teams   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    
ID
2021-5626
City
Remote
Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas | US-WA-Kirkland
Posted Date 3 weeks ago(11/7/2021 5:28 PM)
PROGRAM MANAGER     Position Summary The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned   Required Knowledge, Skills, Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years’ experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we value performance, honesty, humility, and grit.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5621
City
Remote
Job Locations US-Remote
Posted Date 4 weeks ago(11/2/2021 1:53 PM)
VP OF CLIENT OPERATIONS The Role:   At Quadrant (newly acquired by Appen), we are location data and technology company. Our main product lines include mobile location data-as-a-service, POI-as-a-Service and the Quadrant Consent Management Platform. Your role will be to ensure the smooth operations of the organization to deliver our products and services to clients. You will manage the workflows, ensure no bottle necks, make sure things don’t slip and that our clients continue to enjoy a high level of always on service and delivered on-time projects.    The Responsibilities:   - Review and schedule client evaluations, POCs and the onboarding of new clients - Ensure delivery of contracts and projects - Address client requests and support tickets - Oversee incident resolution - Lead vendor and supplier management - Identifying and targeting areas in which a business can improve operations - Monitoring revenue margins - Researching and implementing new directives for business growth and optimization   Desired Skills and Experience:   - Minimum 5 years experience in operations for data-as-a-service or software-as-a-service companies - Managing multiple projects and effectively prioritize organization tasks - Domain knowledge in location analytics, point-of-interest data, data-as-a-service or SaaS - Experience managing relationships between sales, marketing, product, development and clients. - Process driven mentality and sound business judgment through analytical thinking - Highly organised and enjoys the details. You don’t drop the ball. - Extremely pro-active. Don't need to be told what to do, rather you ensure people are getting what they promised done - Working under pressure when required - Relational databases (basic knowledge of SQL scripting and database administration) - Passion for data and it’s many interesting applications - Strong verbal (presentation) and written communication skills We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5612
City
Remote
Job Locations US-Remote
Posted Date 1 month ago(10/28/2021 3:16 PM)
CUSTOMER SUCCESS MANAGER (Location: USA Remote)     Position Summary The Customer Success Manager (CSM) is responsible for managing a $3-5M book of business, achieving high customer retention rates within that customer base, and ensuring that an environment for revenue expansion is possible. In addition, the CSM must align multiple internal functions and work across levels and functions within our enterprise customers to maximize the value that Appen delivers. Responsibilities - Accelerate customer platform adoption during the onboarding phase by driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas - Ensuring proper internal alignment and customer communication to keep all deliverables on track - Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI.Driving high utilization of customer’s subscription. - Driving the customer’s business transformation and operational excellence. - Being the customer’s trusted advisor and advocate within Appen. - Collaborating and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics. - Grow product use within our customer base by understanding and clearly communicating customer use cases, goals, business needs and opportunities to both our product and sales teams. - Building strategic relationship across the enterprise organizations we serve. - Arming Product with customer stories to accelerate product adoption and improve and expand product functionality to ensure immediate customer needs are consistently met and future goals aligned. - Working with Sales to identify new use cases and support their efforts to expand usage within and across enterprises. - Establish a repeatable and scalable engagement model for our Enterprise customer base by creating and driving process standardization and improvement within the CSM team Required Knowledge, Skills and Abilities - Prior experience managing a portfolio of customers with total annual recurring revenue between $1 and $5 Million (i.e., ARR). - Strong leadership skills to advocate cross functionally on behalf of customers. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL. - A true passion for customers and for Customer Success with the ability to build strong relationships. - Truly enjoys a dynamic environment where every day is different, and each challenge is different. - Can juggle multiple, very different tasks – an advanced customer wanting to leverage deep functionality today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each client may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to our success. - Experience managing customers both large and small and knowing how and why to manage them differently.   Qualifications and Experience - Bachelor's degree or equivalent work experience. - Willingness to travel and meet customers up to 15% of the time (post-COVID). - 3-5 years in a customer-facing role (CSM, Account Management, Sales) preferably at a SaaS company. About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5610
City
Remote
Job Locations US-WA-Seattle | US-CA-San Francisco | US-TX-Dallas | US-Remote
Posted Date 1 month ago(10/27/2021 7:34 PM)
PROJECT MANAGER (Seattle, WA)   Position Summary As a member of the Global Operations and Automation Team, the Project Manager is responsible for driving operational excellence for our internal Global teams. This role will manage multiple internal iniatives/projects including but not limited to process improvements/automation, process development, knowledge management, change management, root cause investigations, IT system process changes, Town Hall/meeting management, and training.   Responsibilities   The role includes but is not limited to the following duties and responsibilities:   - Drive operational excellence and streamline efforts while introducing ideas for innovation, automation, and improvement into systems and processes for Appen and its operations. - Oversee the development and maintenance of operational knowledge through process documentation, trainings, and effective change management. - Drive thorough and timely communications that fosters confidence in knowledge and enables a proactive, collaborative work environment. Communicate effectively both up and down communication chains. - Spearhead the development, implementation, and ongoing adoption of Global Team tools, systems, and processes. - Interact with a wide range of personalities; this includes building relationships and providing leadership internally across functional lines and business units. - Drive continuous improvements across all clients through application of statistical quality analysis while acting as a SME resource for the current project management team. - Support Global RoB through development of scorecards, reporting, presentations, and other collateral. Support Town Hall/Executive meeting management. - Implement and support a centralized quality framework, supported by RCA processes, and implement corrective actions across all project teams. - Design and maintain Global SharePoint sites, Team sites, and other Global tools and resources. - Support the Sr. Program Manager with other Global RoB work and initiatives as needed.   Education Requirements - Bachelor’s Degree in Business, Informatics, Economics, Statistics, Data Science, or related field; or an equivalent combination of education and 2+ years’ experience.   Required Knowledge, Skills, and Experience - 2-3 years minimum experience managing projects or internal initiatives in a metrics driven setting within a client delivery, PMO, finance, operations, IT, or analytics department/org. - Process improvement, process development or knowledge management experience - Experience developing and maintaining team knowledge via SharePoint sites, process documentation, or other tools. - Demonstrated time management and organizational skills with attention to details. - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues. - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations, and drive resolutions. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members. - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities.   Nice-to-Have Knowledge, Skills, and Experience - PMP certifications are a plus. - Lean certification and/or Six Sigma are a plus. - Experience with some of the following: - Business Applications - SharePoint, Microsoft Teams, Asana, Workday, Salesforce Microsoft Office - Analytical/Scripting Tools - Advanced Microsoft Excel, SQL, Mode, Python - Visualization Tools – Microsoft Power BI, Tableau, LucidChart, Visio - Automation Tools – Microsoft Power Automate, Microsoft Power Apps - Scripting Languages - SQL, R(Basic), Python, Excel Macros (VBA), HTML   Who You Are - A problem solver. You do not let processes remain manually tedious for long. Nor do you give up when you hit a few roadblocks. You’re here to continuously improve the way we do things, and you love a good challenge. - A self-starter. You are self-motivated and you do not need any micro-management. You can establish a course of action for yourself and others while still being flexible to incoming business changes. You can manage your own time and you drive initiatives to completion. - A team player. You like working with people, you’ve got a high EQ, and you don’t mind going the extra mile to help your team or other coworkers. About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5605
City
Seattle
Job Locations US-WA-Seattle | US-CA-San Francisco | US-TX-Dallas | US-Remote
Posted Date 1 month ago(10/27/2021 7:18 PM)
SENIOR PROGRAM MANAGER (Seattle, WA)     Position Summary The Senior Program Manager is responsible for overseeing daily operations for a team of analysts and project managers driving operational excellence for our Global clients. The Sr. Pgm orchestrates a team in the performance of their duties including but not limited to operational support for delivery teams, root cause investigations, technical liaison with Product Teams, forecasting and financial reporting support, project management, process development, report and data management, strategic planning, project and data analysis, meeting coordination, training, and team mentoring.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Supervise the efforts of a team of PMs and Analysts. - Build, develop and maintain high-performing teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives - Establish and monitor team and individual goals and drive teams to accomplish and exceed them, inspiring and fostering team commitments, innovation, and continuous improvement with measurable results - Develop and deliver semi-annual performance reviews for all direct reports - Drive operational excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes for Appen and its operations - Manage and continuously improve the Global forecasting process and reports - Coordinate support of Global accounts, including driving global process/system improvement initiatives - Oversee the development and maintenance of operational process and program documentation - Drive thorough and timely communications that fosters confidence in knowledge and enables a proactive, collaborative work environment. Communicate effectively both up and down communication chains. Occasionally required to present to executive team or during company events. - Drive new business by supporting new client and project growth as well as implementation of new business or service offerings. - Spearhead the development, implementation, and maintenance of Appen’s internal infrastructure including building processes for assigned projects, operations, and initiatives. Drive initiatives for improving Appen’s internal suite of tools. - Implement and maintain lean processes and programs - Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units - Drive continuous improvements across all clients through application of statistical quality analysis while acting as an SME resource for the current project management team. - Lead project process improvement identifying areas where project teams can improve delivery, quality, and costs through automation, while implementing visual metric scorecards and reporting. - Implement and support a centralized quality framework, supported by RCA processes, and implement corrective actions across all project teams.   Who You Are - A leader. You earn the respect of your team and coworkers by showing them respect, empathy, and care. You are not afraid to admit your own mistakes, and you put greater value in honesty and integrity than your personal success. You can lead and support a diverse team while managing competing priorities without losing your cool. You can articulate a clear vision and focus, making sure your team understands the big picture, while also diving in to support with the details when needed. - A problem solver. You do not let processes remain manually tedious for long. Nor do you give up when you hit a few roadblocks. You’re here to continuously improve the way we do things, and you love a good challenge. - A self-starter. You are self-motivated and you do not need any micro-management. You can establish a course of action for yourself and others while still being flexible to incoming business changes. You can manage your own time and you drive initiatives to completion - A team player. You like working with people, you’ve got a high EQ, and you don’t mind going the extra mile to help your team or other coworkers.   Education Requirements - Bachelor’s Degree in Business, Informatics, Economics, Statistics, Data Science, or related field; or an equivalent combination of education and 5+ years’ experience.   Required Knowledge, Skills, and Experience - 2-3 years minimum management experience working in a metrics driven setting within a client delivery, finance, operations, IT, or analytics department/org. - 2-3 years minimum experience managing teams and mentoring others, including hiring, and managing full time and/or contract staff or consultants. - Demonstrated time management and organizational skills with attention to details. - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues. Able and unafraid to provide valuable input across the company. - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations, and drive resolutions. - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills. Effectively coaches, mentors and trains peers and team members. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members. - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities. - Maintains a high level of business acumen and can lead process improvement and innovation while driving efficiencies and change. - Experience managing full budget responsibility with a demonstrated high-level of fiscal awareness and responsibility. Does not waste resources and continuously looks for methods to develop processes that have a positive impact on the bottom line.   Nice-to-Have Knowledge, Skills, and Experience - PMP and Prince 2 certifications are a plus. - Lean certification and/or Six Sigma belt are a plus. - Experience with some of the following: - Business Applications - SharePoint, Microsoft Teams, Asana, Workday, Salesforce Microsoft Office - Analytical/Scripting Tools - Advanced Microsoft Excel, SQL, Mode, Python - Visualization Tools – Microsoft Power BI, Tableau, LucidChart, Visio - Automation Tools – Microsoft Power Automate, Microsoft Power Apps - Scripting Languages - SQL, R(Basic), Python, Excel Macros (VBA), HTML   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5604
City
Seattle
Job Locations US-Remote
Posted Date 1 month ago(10/27/2021 5:53 PM)
SENIOR PROFESSIONAL SERVICES ENGINEER REMOTE USA (Dallas, TX - Seattle, WA)     Responsibilities - Lead strategic alignment and technical delivery of customer annotation programs with consistent communication to all stakeholders from project team to executive leadership - Create technical implementation strategy for projects leveraging Appen technologies - Design, build and implement custom solutions to process large amounts of data through the Appen Data Annotation Platform - Provide technical recommendations as a “trusted advisor” to internal and external stakeholders with a “customer first” mentality - Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals - Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements - Increase overall effectiveness by systematically identifying and solving root cause organizational and technological challenges discovered throughout program delivery - Travel to customer on sites as needed (post COVID-19)   Required Experience/Skills - Minimum 5 years of implementation experience and/or in a technical customer-facing role - Working knowledge of scripting and coding, database querying, and web development (e.g. Python, JavaScript, HTML, CSS, and SQL) - Ability to break down complex problems and resolve through customer consultation and execution. - Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences - Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment - Understanding of data pipelines from data retrieval, ingestion, querying, scripting, processing, and delivery - Ability to independently plan and manage programs and projects of significant complexity and risk across multiple teams and functions with stakeholders in different time zones Nice to Haves: - B.S. in Computer Science or Technical Bootcamp Equivalent - Knowledge of ETL and ETL workflows - Exposure to AWS Cloud Services, such as S3 and Lambda - Experience building Executive-level and customer-facing dashboards and analysis About Appen Appen is a Human-in-the-Loop AI solution for data science and machine learning teams. Our industry leading, AI-assisted data annotation platform trains, tests, and tunes machine learning models to make AI work in the real world.  Appen’s technology and expertise supports a wide range of use cases that gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5600
City
Remote
Job Locations US-Remote
Posted Date 1 month ago(10/27/2021 5:56 PM)
PROFESSIONAL SERVICES ENGINEER REMOTE USA (Dallas, TX - Seattle, WA)   Responsibilities - Design, build and implement custom solutions to process large amounts of data through the Appen Data Annotation Platform - Provide technical recommendations as a “trusted advisor” to internal and external stakeholders with a “customer first” mentality - Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals - Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements - Travel to customer on sites as needed (post COVID-19)   Required Experience/Skills - Minimum 3 years of implementation experience and/or in a technical customer-facing role - Working knowledge of scripting and coding, database querying, and web development (e.g. Python, JavaScript, HTML, CSS, and SQL) - Ability to break down complex problems and resolve through customer consultation and execution. - Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences - Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment Nice to Haves: - S. in Computer Science or Technical Bootcamp Equivalent - Knowledge of ETL and ETL workflows - Exposure to AWS Cloud Services, such as S3 and Lambda - Experience building Executive-level and customer-facing dashboards and analysis About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5599
City
Remote
Job Locations US-Remote
Posted Date 1 month ago(10/26/2021 9:14 PM)
ASSOCIATE PROJECT MANAGER Position Summary Appen’ Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation. The APM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Execute day-to-day quality processes and drive quality improvements - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Become familiar with all aspects of managing client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned  Qualifications and Experience - Minimum 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired - BS or BA degree from an accredited university or equivalent work experience preferred - Driven to focus on quality and service delivery - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives the development and implementation of new ideas - Advanced Excel skills required - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      
ID
2021-5595
City
Remote
Job Locations US-Remote | US-WA-Seattle
Posted Date 1 month ago(10/29/2021 12:39 PM)
ASSOCIATE DATA COLLECTIONS SPECIALIST/PROJECT MANAGER     Position Summary Associate Data Collection Specialist is responsible for executing data collection projects using Appen’s data collection systems, software and equipment. Associate Data Collection Specialist customizes participant instructions based on project-specific needs, assigns tasks to participants, communicates with participants, monitors throughput, performs and manages quality assurance, schedules payments and supervises project-specific staff if required. Associate Data Collection Specialist works collaboratively with Data Collection Specialists, Solution Architects, Project Managers and other Specialists to meet project and client requirements.   Responsibilities - Use Appen’s crowd management and data collection tools to execute data collection projects of different types - Maintain project trackers, monitor key project metrics and provide project reports as required - Analyze project performance and take appropriate actions (with guidance from Data Collection Specialist or Project Manager) - Respond to participant queries - Set up payments for data collection participants - Deliver to project objectives within project scope, timeline and budget - Follow quality management processes and take corrective measures as required - Provide training to QA checkers and data collection participants as required - Manage QA checker performance - Communicate with all stakeholders in a timely, clear and concise manner - Adapt to changing project needs and expectations - Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information - Be a proactive team member, contributing solutions and helping others as necessary   Required Knowledge, Skills and Abilities - BS or BA degree from an accredited university or equivalent work experience preferred - 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired - Experience with stakeholder management in a commercial project-based environment - Knowledge of Microsoft Office tools - Excel, Word, and Outlook - Working experience with SQL, R Sudio, Python, PowerBI desirable - Proficiency in English, with excellent oral and written communication skills - Experience with audio recording equipment and software desirable   Qualifications and Experience - Ability to pick up new tools and systems quickly and with accuracy - Demonstrated time management and organizational skills with attention to details - Commitment to quality (being able to follow quality management processes) - Agility and a service orientated approach - Bi-lingual in a second language is a bonus About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      
ID
2021-5593
City
Remote