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Job Locations PH-Cavite
Posted Date 2 days ago(10/23/2020 1:35 AM)
Responsibilities - Monitoring and management to meet SLA and staffing (requirements/allocation). a) Real-time adherence and locale/queue management b) Ensures effective and efficient utilization of workers (current schedule/OT/Project Time-off) c) Communicates staffing needs to operations - Monitors real-time schedule adherence and attendance of project workers a) Daily exemption requests (SLs/PTOs) and update schedules. b) Generate daily, weekly, monthly stats on adherence/attendance. - Reports technical issues real time (via ticket, to operations and/or partner leads) for resolution - Provides analysis on day-to-day performance of the project based on monitored metrics (SLA/TPT/Attendance/Volume). - Perform other duties as assigned by management    Required Knowledge, Skills and Abilities - Working knowledge in other MS Office Applications - Understands the flexible work environment of a Real Time Analyst. - Strong analytical, problem solving skills and close attention to detail. - Good comprehension of technology and data management tools used in the process of collecting, storing, retrieving, and analyzing data. - Ability to work in a collaborative team environment is a must - Good comprehension and intermediate communication skills    Qualifications and Experience - Candidate must be a College graduate or with Bachelors degree - At least 1 year experience as an RTA in a BPO   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5159
City
Cavite
Job Locations PH-Cavite
Posted Date 3 days ago(10/21/2020 10:08 PM)
Position Summary The Implementation Project Manager oversees and executes activities in support of program deployment, assessments, and pilot projects. This individual should be familiar with both traditional and agile project management processes, and how to use these processes to bring structure to open-ended problem sets. In charge of all projects going to Cavite Operation on Implementation/Launch phase.   Responsibilities - Lead and monitor the full implementation process to ensure all tasks are completed on time and deliverables are met according to contract specifications (e.g., customer assets received and integrated into site, internal and external quality assurance testing is accomplished, and project is launched into production) - Develop comprehensive strategies that align business needs, product offerings, and industry best practices; ensure that best practices are implemented and decisions are documented throughout the launch/refresh process - Look for opportunities to improve and automate processes, templates and tools to scale project management and implementation/refresh processes and other projects as needed - Follow Appen standards to manage projects through the project life-cycles of initiation, planning, execution and closure - Organize on site deployment efforts, to include scheduling and support resources - Oversee General Implementation Activities and Process Onboarding with recommendations on critical metrics that matter specific on projects as part of creation of scorecard - Work with product team to deploy pilot programs and provide routine feedback from multiple stakeholders - Overall ownership of pilot projects, project onboardings, and proof of concept projects, until fully transitioned to operations. - Be prepared to brief executive staff, both internal and external, on project status, risks, and key opportunities    Required Knowledge, Skills and Abilities - Strong understanding and experience in managing both traditional and agile project management tools - Ability to conduct meetings with remote employees - Demonstrated expertise in strategic planning, executing and delivering projects on time and on budget - Ability to work effectively in a fast paced, high energy, team-oriented environment - Outstanding interpersonal skills, including strong communication skills (both verbal and written), in one on one conversations as well as in front of mid-size to enterprise audiences - Ability to multi-task and perform effectively under pressure - Critical thinking, ability to challenge others and drive productivity, while maintaining strong business relationships - Highly competent in client focused customer service oriented situations. - Strong project management skills with the ability to meet deadlines on-time and with efficiency - Ability to easily comprehend and quickly adopt new methodologies and technologies. - Excellent communication skills (verbal, written, and presentation) - The ability to interface with internal and external customers.    Qualifications and Experience - Bachelor’s degree required or 4-6 years of large-scale project management experience - At least 2 – 3 years of being an Implementations Manager in a Project Management industry or BPO. - Must have Operations background.   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5158
City
Cavite
Job Locations US-CA-Sunnyvale | US-CA-San Francisco
Posted Date 4 days ago(10/20/2020 7:48 PM)
About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.     Position Summary Associate Data Collection Specialist is responsible for executing data collection projects using Appen’s data collection systems, software and equipment. Associate Data Collection Specialist customises participant instructions based on project-specific needs, assigns tasks to participants, communicates with participants, monitors throughput, performs and manages quality assurance, schedules payments and supervises project-specific staff if required (e.g. recording supervisor, QA checker). Associate Data Collection Specialist works collaboratively with Data Collection Specialists, Solution Architects, Project Managers and other Specialists to meet project and client requirements.   Responsibilities - Use Appen’s crowd management and data collection tools to execute data collection projects of different types - Maintain project trackers, monitor key project metrics and provide project reports as required - Analyse project performance and take appropriate actions (with guidance from Data Collection Specialist or Project Manager) - Respond to participant queries - Set up payments for data collection participants - Deliver to project objectives within project scope, timeline and budget - Follow quality management processes and take corrective measures as required - Provide training to QA checkers and data collection participants as required - Manage QA checker performance - Communicate with all stakeholders in a timely, clear and concise manner - Adapt to changing project needs and expectations - Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information - Be a proactive team member, contributing solutions and helping others as necessary   Qualifications and Experience - Computer literate and able to pick up new tools and systems quickly and with accuracy - Agility and a service orientated approach - Being able to work independently and proactively to resolve issues - Demonstrated time management and organizational skills with attention to details - Ability to thrive in metric-driven, fast-paced, high-growth environments - Attention to detail - Commitment to quality (being able to follow quality management processes)   Required Knowledge, Skills and Abilities - Knowledge of Microsoft Office tools - Excel, Word, and Outlook - Proficiency in English, with excellent oral and written communication skills - Experience with audio recording equipment and software desirable - BS or BA degree from an accredited university or equivalent work experience preferred - 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired Bi-lingual in a second language is a bonus
ID
2020-5157
City
Sunnyvale
Job Locations US-CA-Sunnyvale | US-CA-San Francisco
Posted Date 4 days ago(10/20/2020 7:46 PM)
About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   Position Summary Data Collection Specialist is responsible for configuring and troubleshooting Appen’s data collection systems, software and equipment, setting up data management workflows in coordination with Project Engineering and Project Delivery teams, and helping to troubleshoot system issues. Data Collection Specialist can also have crowd management responsibilities on custom data collection projects. Data Collection Specialist works collaboratively with Solution Architect, Project Managers, Project Engineering and other Specialists to meet all project and client requirements.   Responsibilities - Deliver to project objectives within project scope, timeline and budget - Design user out-reach/onboarding/engagement strategies tailored for the needs of individual projects - Taking ownership of successful creation, execution, monitoring and reporting on all types of user out-reach/onboarding/engagement strategies - Create and analyze statistical reports to proactively identify and improve project results and efficiency - Set up quality management processes and monitor their implementation - Train Associate Data Collection Specialists on workflows and processes set up for specific projects and monitor their performance - Be a proactive team member, contributing solutions and helping others as necessary - Follow strict confidentiality protocol regulating the handling of project details and other sensitive information - Communicate with all stakeholders in a timely, clear and concise manner - Ensure that project team members and ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned Qualifications and Experience - Experience of stakeholder management in a commercial project based environment - Ability to thrive in metric-driven, fast-paced, high-growth environments - Being able to work independently and proactively to resolve issues, take ownership of the tools, processes, reporting and relationships with vendors - Strong analytical skills and the ability to interpret data, identify trends and analyse process effectiveness - Demonstrated time management and organizational skills with attention to details - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Agility and a service orientated approach - Commitment to quality (being able to set up and follow quality management processes)   Required Knowledge, Skills and Abilities - Advance knowledge of Microsoft Office - Excel, VBA, Word, and Outlook - Proficiency in English, with excellent oral and written communication skills - Experience with audio recording equipment and software desirable - BS or BA degree from an accredited university or equivalent work experience preferred - 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired - Bi-lingual in a second language is a bonus
ID
2020-5156
City
Sunnyvale
Job Locations US-CA-Sunnyvale | US-CA-San Francisco
Posted Date 4 days ago(10/20/2020 7:42 PM)
About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   Position Summary The Manager, AI Data Collection role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, a Manager, AI Data Collection may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   Manager, AI Data Collection is responsible for managing a team of data collection specialists responsible for a portfolio of clients and data collection projects. The Manager, AI Data Collection will work collaboratively with Appen’s Service Delivery team, Project Engineering and Specialist Departments to design effective and efficient Data Collection solutions for key clients and product lines.   Manager, AI Data Collection is accountable for staff and performance management and contributes to the efficiency and effectiveness of the Data Collection department as a whole.   Responsibilities Reporting to a Director (Data Collection) or Senior Manager, AI Data Collection (Data Collection), Manager, AI Data Collection is accountable for the financial and strategic success of a portfolio of data collection services. Manager, AI Data Collection provides day-to-day management of the team and support for its operational and strategic objectives. Manager, AI Data Collection is accountable for the allocation and performance management of direct reports and contributes to the efficiency and effectiveness of the Data Collection department as a whole. Manager, AI Data Collection escalates risks in a timely manner to the Data Collection Director and Senior Data Collection Manager(s). Manager, AI Data Collection liaises with other business units and project teams as required to ensure that the team is fully utilized and deployed in the most effective manner based on skills and experience, keeping in view the professional development goals and engagement of each team member. In addition to team management, Manager, AI Data Collection supports and coordinates with the Directors, Senior Managers, other Managers and team members on strategic initiatives required to position the Specialists and PMO organization and the Client Services division for current and future success and revenue growth. - Build and manage a proficient team of Associate Data Collection Specialists and Data Collection Specialists; - Identify training needs, design training materials and provide training to direct reports and other Data Collection Department members as required; - Conduct training for new staff on all end-to-end processes; - Analyse project requirements and develop efficient solutions tailored to client needs and company objectives; - Prepare effort estimates used for quote preparation; - Take ownership of the assigned product/service line(s) and drive continuous process improvements and efficiencies; - Deliver required performance metrics and KPI at or exceeding expectations; - Analyse and evaluate statistical reports to proactively identify and improve program performance and Client deliverables; - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership; - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans; - Provide regular, strategic program updates with action plans to the Data Collection Director and Senior Leadership; - Develop and deliver semi-annual performance reviews for all direct reports; - Adapt to changing program needs and expectations; - Participate in corporate initiatives and committee work as assigned.   Qualifications and Experience - Minimum 3 years of Data Collection experience; - Demonstrated ability to understand technical processes and work effectively with Project Engineering; - Ability to set up effective and efficient Data Collection workflows; - Creative, solution-oriented thinking; - Strong personal accountability, persistence and resilience; - Demonstrated ability to work effectively in an environment characterized by constant change, and a fast, deadline-driven culture; - Strategic, agile and professional communicator, with an ability to positively influence outcomes and a ‘win-win’ orientation; - Ability to support team members in specialized solution development and business development activities, as required. If you are interested in the role, please contact Petr Kuzmin (pkuzmin@appen.com) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    
ID
2020-5155
City
Sunnyvale
Job Locations US-TX-Plano | US-CA-San Francisco | US-WA-Seattle
Posted Date 6 days ago(10/18/2020 6:26 PM)
About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   Position Summary   Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned  Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus
ID
2020-5154
City
Plano
Job Locations AU
Posted Date 6 days ago(10/18/2020 4:34 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary Data Collection Specialist is responsible for configuring and troubleshooting Appen’s data collection systems, software and equipment, setting up data management workflows in coordination with Project Engineering and Project Delivery teams, and helping to troubleshoot system issues. Data Collection Specialist can also have crowd management responsibilities on custom data collection projects. Data Collection Specialist works collaboratively with Solution Architect, Project Managers, Project Engineering and other Specialists to meet all project and client requirements.   Responsibilities - Deliver to project objectives within project scope, timeline and budget - Design user out-reach/onboarding/engagement strategies tailored for the needs of individual projects - Taking ownership of successful creation, execution, monitoring and reporting on all types of user out-reach/onboarding/engagement strategies - Create and analyze statistical reports to proactively identify and improve project results and efficiency - Set up quality management processes and monitor their implementation - Train Associate Data Collection Specialists on workflows and processes set up for specific projects and monitor their performance - Be a proactive team member, contributing solutions and helping others as necessary - Follow strict confidentiality protocol regulating the handling of project details and other sensitive information - Communicate with all stakeholders in a timely, clear and concise manner - Ensure that project team members and ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned Qualifications and Experience - Experience of stakeholder management in a commercial project based environment - Ability to thrive in metric-driven, fast-paced, high-growth environments - Being able to work independently and proactively to resolve issues, take ownership of the tools, processes, reporting and relationships with vendors - Strong analytical skills and the ability to interpret data, identify trends and analyse process effectiveness - Demonstrated time management and organizational skills with attention to details - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Agility and a service orientated approach - Commitment to quality (being able to set up and follow quality management processes)   Required Knowledge, Skills and Abilities - Advance knowledge of Microsoft Office - Excel, VBA, Word, and Outlook - Proficiency in English, with excellent oral and written communication skills - Experience with audio recording equipment and software desirable - BS or BA degree from an accredited university or equivalent work experience preferred We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5148
Job Locations PH-Cavite
Posted Date 4 days ago(10/21/2020 12:46 AM)
Responsibilities - Responsible for meeting and maintaining quality and productivity targets set by the business - Oversees the team’s performance, attendance, and work attitude - Provides daily/weekly/monthly/quarterly/yearly and adhoc reports which may include:  - Productivity - Quality - Task progress - Ensures that deadlines are met on tasks that are time sensitive - Creates training manuals with project managers - Leads and facilitates project specific training initiatives as needed - Leads a continuous improvement culture within the operations/project - Provides overall leadership in employee morale and motivation on the Operations floor - Acts as mentor to associates and specialists - Creates scorecard with Operations manager, quality team to ensure SLA’s and KPI’s are met - Implements changes to process and measures as dictated by the project - Adhoc tasks as assigned - Accountability: - Performs a monthly review of supervisor performance - Review of actual results vs client SLAs - Review of project’s quality outputs (error trends, repeat offenders) - Productivity and utilization of Annotators and Supervisors - Provides daily attendance and headcount report - Ensures accurate records of production hours worked on Appen Timesheets for purposes of payroll and client headcount report - Provides leadership through decisions needed to ensure proper daily staffing - Mitigation of Employee relations issues within the operations team - Disciplinary actions - Issues pertaining to morale and motivation - Works with the Operations Manager and Project Managers on the creation of training requirements - Conducts training and onboard new hires to the project - Lead employee engagement initiatives and ensure proper return on investment through output - Attend to corporate requirements for the project / operations - Work with local support teams to ensure compliance to site or local requirements   Required Knowledge, Skills and Abilities - Proficient in MS office especially excel ( pivots) - Creates powerpoint presentations and actual involvement of presentations to clients - Knows how to do deep dive analysis on performance and able to create process improvements - Has managed at least total of 100 HC, with minimum of 5 supervisors - College Graduate - Proficient in speaking in English - Collaborative, works with the team    Qualifications and Experience - Has at least 2 - 3 years of operational background as a shift manager/Sr Team leader in a BPO/Call center set up - Has managed a team of supervisors   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5147
City
Cavite
Job Locations US-WA-Seattle | US-CA-San Francisco
Posted Date 2 weeks ago(10/11/2020 9:22 PM)
About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.     Position Summary The Client Services Director is responsible for overseeing daily operations for a team of Program and Project Managers and managing portfolios of Client relationships. The Director orchestrates a team of Managers in the performance of their duties including but not limited to client management, onboarding new clients, ramping new projects, process development, report and data management, strategic planning, project and data analysis, meeting coordination, training and team mentoring. Responsibilities The role includes but is not limited to the following duties and responsibilities: - Supervise the efforts of a team of Program and Project Managers - Build, develop and maintain high-performing delivery teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives - Establish and monitor team and individual goals and drive teams to accomplish and exceed them, inspiring and fostering team commitments, innovation and continuous improvement with measurable results - Develop and deliver semi-annual performance reviews for all direct reports as well as review performance evaluations given by direct reports to first line subordinates. - Drive operational excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes for Appen and its operations - Meet and exceed project budgets - Monitor and control margins and participate in pricing strategies - Oversee the development and maintenance of operational process and program documentation - Drive thorough and timely communications that fosters confidence in knowledge and enables a proactive, collaborative work environment. Communicate effectively both up and down communication chains. Occasionally required to present to executive team or during company events. - Drive new business by supporting new client and project growth as well as implementation of new business or service offerings. - Spearhead the development, implementation and maintenance of Appen’s internal infrastructure including building processes for assigned projects, operations and initiatives. Drive initiatives for improving Appen’s internal suite of tools. - Implement and maintain lean processes and programs - Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units - Provide excellent customer service across Appen’s full client base: - Successfully build, maintain and grow productive relationships with assigned client base - Respond to and appropriately prioritize client requests and project delivery requirements as they arise - Complete periodic needs analysis and proactively listen for clients’ pain points and dissatisfaction and drive appropriate resolutions - Address client requests and feedback with appropriate urgency and escalation - Work closely with Business Development to identify and drive new business strategies and activities  Qualifications and Experience - 5 years minimum senior management experience working in a metrics driven setting in a production, operation, or call center environment. - 5 years experience in a client facing role. - 10 years minimum experience managing teams and mentoring others, including hiring and managing full time and contract staff or consultants. - BS or BA degree from an accredited University or equivalent work experience preferred. - Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Demonstrated time management and organizational skills with attention to details - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues.  Able and unafraid to provide valuable input across the company - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills. Effectively coaches, mentors and trains peers and team members - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members - Ability to drive customer service excellence, proficient in managing client relationships and able to drive new projects forward while keeping the customer happy - Track record of building and developing effective teams that deliver high quality production, operation or call center work - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities - Maintains a high level of business acumen and is able to lead process improvement and innovation while drivinge effeciencies and and change - Experience managing full budget responsibility with a demonstrated high-level of fiscal awareness and responsibility. Does not waste resources and continuously looks for methods to develop processes that have a positive impact on the bottom line - PMP and Prince 2 certifications are desirable - Lean cerfication and/or Six Sigma green, yellow or black-belt a bonus.
ID
2020-5146
City
Seattle
Job Locations US-WA-Kirkland | US-CA-San Francisco | US-TX-Plano
Posted Date 1 week ago(10/14/2020 6:00 PM)
About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   Position Summary   Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned  Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus
ID
2020-5142
City
Kirkland
Job Locations US-WA-Kirkland | US-CA-San Francisco | US-TX-Plano
Posted Date 2 weeks ago(10/9/2020 1:25 PM)
About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   Position Summary The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements. Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus
ID
2020-5141
City
Kirkland
Job Locations US-WA-Kirkland | US-CA-San Francisco
Posted Date 2 weeks ago(10/9/2020 1:14 PM)
Opportunity Overview:   Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 800,000 skilled contractors, Appen partners with technology, automotive and eCommerce companies -  as well as governments worldwide -  to help them develop, enhance and use products that rely on natural languages and machine learning.     Position Summary:   Appen’s Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) doing search, social media and/or ecommerce evaluation, review, tagging and content annotation.  The APM works collaboratively with an Appen team to meet all project and client requirements.     Key Responsibilites: - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff Where necessary, complete additional tasks as assigned. Qualifications:   - Driven to focus on quality and service delivery - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Must also be an attentive and careful listener and respond appropriately to others  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives the development and implementation of new ideas Required Knowledge, Skills and Abilities: - BS or BA degree from an accredited university or equivalent work experience preferred - Minimum 1-2 year of quality management experience in a metric -driven setting working in a production, operation, or call center environment is desired - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus  
ID
2020-5140
City
Kirkland
Job Locations PH-Cavite
Posted Date 2 weeks ago(10/8/2020 7:54 PM)
Responsibilities - Contribute to the completion of Pilot projects even on critical workdays while working within the required quality standards as required for each project - Ensures that deadlines are met on tasks that are time sensitive - Participate in Project pilots that aim to provide: a. Proof of concept of a project’s process b. Generate feedback needed to improve and develop a new project - Perform duties as required to help the success of a project / pilot - Participate in process relevant activities such as reporting, up trainings, calibration, team meetings for improvement or calibration    Required Knowledge, Skills and Abilities - Demonstrates expertise of the use of Appen System Platforms (Facilities.appen.connect, F8) is a must - Known performer in the team with expertise on Annotation, Data Relevance, Data Collection, or Transcription - Willingness to learn new tools or programs as project needs evolve and workflows changes - Proficiency in computer usage and application - Good English Communication and Comprehension - Demostrates good problem-solving, analytical skills, and attention to detail - A team player, with a strong sense of shared responsibility and the ability to collaborate to support project sprints and milestones - Can work with minimal supervision, focused and able to work independently    Qualifications and Experience - Bachelor’s Degree (any course) - 1 year of doing projects for Appen or - 1 year BPO/Call Center/Back-office experience   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5137
City
Cavite
Job Locations PH-Cavite
Posted Date 3 days ago(10/21/2020 1:58 AM)
Position Summary Will be supporting all projects for both Pilot and Operations team.   Responsibilities - On time delivery of standard and scheduled reports (Excel & Macro-enabled dashboards) - Address report/information requests, clearly communicating commitments, issues, completion dates and status with requestors and with management. - Participates in the development and maintenance of data warehouse, subsequent reporting enhancements, including the creation of new reporting templates and analytical reports. - Continually research and test the most current tools applicable to improve existing reporting processes and its possible uses for data management and reporting. - Back-up resource for the Capacity Planner    Required Knowledge, Skills and Abilities - Expert proficiency in MS Excel, Macro-based applications is a must - Experienced in creating & managing performance dashboards - Working knowledge in other MS Office Applications - Knowledge in MS Access is a plus - Strong analytical, problem solving skills and close attention to detail. - Good comprehension of technology and data management tools used in the process of collecting, storing, retrieving and analyzing data - Experience in Share-point is a plus - Ability to work in a collaborative team environment is a must    Qualifications and Experience - Graduate of Business Administration, Analytics, Mathematics, Statistics, Marketing, Industrial Engineering, Computer programming-related studies or any other related courses - 1-2 years’ experience in reports and data analysis   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5136
City
Cavite
Job Locations US-CA-San Francisco | US-WA-Kirkland
Posted Date 3 weeks ago(10/6/2020 3:19 PM)
Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.     Position Summary  The Director of Relevance & Image Annotation is accountable for the performance of the Relevance Team and its Managers, and the financial and strategic success of the Relevance line of business, providing key leadership and direction to the team.   The Relevance Team provides resources for Client Services projects requiring a high level of specialized knowledge, skill and experience. The Relevance Team advises the Sales and Presales teams on task scope; develops technical solutions; and plans and executes complex specialist tasks to the required service levels, operating in concert with matrix team members in Specialist & PMO and Service Delivery organizations.   Responsibilities Reporting to the VP, Specialist & PMO, the Director, Relevance, is responsible for consistent and effective governance and delivery of the Relevance portfolio of business and change projects. In conjunction with other business leaders, the Director ensures that investments in internal and operational projects deliver the best possible organisational and customer outcomes. This includes working with other business units and project teams to align standards, methods and governance to the portfolio approach and actively positioning projects for success.   The Director is a source of guidance on industry best practice within the area of specialization, drawing on industry and academic sources of knowledge as required to support the practice.   The Director, Relevance, with the support of the Managers, has oversight of all project tasks executed by the Relevance Team. The Chief Scientist / Lead Researcher will provide expert direction and advice as required to ensure that projects in the portfolio are positioned to meet or exceed required SLAs.   Specific duties include to:     Improve internal operations through better productivity from our crowd and provide input into Appen’s technology builds; - Play a key role with Appen’s clients as they think about how to leverage our crowd; - Ensure the smooth day-to-day running of the Relevance Team; - Maintain oversight of key portfolio financials and project/task performance metrics; - Liaise with Sales, Marketing, Recruitment and execution and delivery teams to highlight strategic risks and opportunities, enabling the Relevance Team to respond to both in a timely manner; - Support the PMO and Resource Managers in the prioritisation, resourcing and scheduling of specialist tasks, as required to ensure alignment with business strategy and key internal and customer stakeholders; - Identify and monitor portfolio level risks, issues, and dependencies, and support appropriate risk mitigation and management methods; - Be a key sponsor for work tool and other technical developments required for the efficient and effective execution of specialized tasks; - In consultation with Managers, identify and organise training and professional development activities for team members as required to optimize performance; - In consultation with Managers, support career development and succession planning within the team; - Ensure Relevance methods, practices, techniques, processes, etc. are regularly maintained and updated, in line with best practice; - Maintain a strong resourcing pipeline to ensure appropriate staffing levels at all times, including providing internship opportunities as relevant; - Provide timely, expert advice to the VP, Specialist & PMO, and Executive, Senior Managers and Managers as required; - Manages people who lead projects supporting the company-client relationship, ensuring customer satisfaction; - Provides budget analysis, labor planning, and coordination of activities between client and company personnel; - Monitors project completion from initiation through delivery to meet revenue and cost projections; - Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements; - Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to ; - Selects, develops, and evaluates personnel to ensure the efficient operation of the     Qualificationsand Experience   Postgraduate qualifications in crowdsourcing and computer science, or equivalent experience; - 10+ years of Management, Project Management or equivalent experience; - Knowledge of, and engagement with, industry, academic and research developments relevant to Appen’s current and strategic directions; - Demonstrated experience in leading a high-performing team of Specialists and their Managers with openness and transparency; - Extensive experience with, and oversight of, Specialist projects executed in a commercial setting to rigorous time, budget and quality requirements; - Strong personal accountability, persistence and resilience; - Ability to effectively prioritise and execute tasks in a high-pressure and constantly changing environment; - Strategic, agile and professional communicator, with a ‘win-win’ orientation and an ability to positively influence outcomes; - Ability to work with a variety of personality types and bring together the right people to produce results in both internal and external stakeholder settings.
ID
2020-5135
City
San Francisco
Job Locations PH-Cavite
Posted Date 3 days ago(10/21/2020 2:01 AM)
Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities - Communicate in a timely, clear and concise manner to stakeholders. - Provide regular status reports of projects, as well as in-depth analysis to identify and recommend result improvements - Build and manage a virtual roster of proficient independent contractors to meets or exceeds project objectives and/or targets - Under manager guidance, communicate directly with client, using proper communication procedures for both production-related questions and technical issues - Proactively provide on-the-spot positive and constructive feedback to independent contractors regarding both metrics-driven, behavioral issues, strengths, and areas for improvement    Required Knowledge, Skills and Abilities - Degree from an accredited university or at least 2 years of relevant experience - Experienced in managing and prioritizing large volumes of email correspondence - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Excellent oral and written communication skills - Intermediate to advanced MS Excel skills - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule     Qualifications and Experience - Project Management, Data Analytics/Management and/or Process Improvement is an advantage   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2020-5132
City
Cavite
Job Locations US-TX-Plano
Posted Date 3 weeks ago(10/1/2020 12:26 PM)
IT Service Desk Analyst – Plano, Texas   Company   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over 1 million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   Role   In this role, your primary responsibility is to provide effective and timely on-ground and remote IT support to Appen employees based in the Plano office. You will prepare both Windows and Mac computers according to corporate standards, ship them to new hires, and provide ongoing support. As time allows, you will also be expected to help the Service Desk team resolve issues reported in the Solarwinds incident management environment that have been reported by internal users from other US regions.   You will help maintain shared inventory documentation of computer systems and peripheral devices, and will be responsible for submitting procurement requests to maintain availability of such hardware for your region.   You will be asked to perform other tasks as needed, in alignment with the goals and priorities of the IT Service Desk team.   Requirements   Must be willing to work on-site at the Appen Plano office. Experience with Windows and Mac end user support. Experience with Windows and Mac computer setup and troubleshooting. Experience with Active Directory user and computer management. Must be able to work effectively with minimal supervision, demonstrating initiative and attention to detail. Knowledge of user account management for Active Directory, Office 365, and G Suite; experience with Centrify/Idaptive is desirable. Ability to write and speak clearly and concisely in English. Ability to use internal and external information sources effectively. General understanding of networking principles. Familiarity with ITIL 4 framework and customer service principles is desirable. Experience with audio/teleconferencing tools and software is desirable.   Duties & Responsibilities   Provide on-ground IT support to internal users based in the Plano office. Provide remote IT support to internal users from other regions as time allows. Onboarding and offboarding users, setting up and tearing down computer builds and user accounts. Desktop support for Windows and Mac platforms. Investigating and evaluating incident reports, and escalating actionable items to the System Administration team as needed. Monitoring and maintaining local IT hardware inventory. Occasional project team work to deploy solutions for the business. Training and assisting internal users with the use of technology. Applying clear writing skills to help maintain shared documentation of IT process and procedures.   Qualifications & education   At least three years of experience in a similar IT support role. An IT-related degree and/or certifications are desirable.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gensexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-5127
City
Plano
Job Locations PH-Cavite
Posted Date 3 days ago(10/21/2020 2:26 AM)
Position Summary This role will be supporting all projects for both Pilot and Operations team   Responsibilities - Manage the HC capacity & forecasting report of the Operations and Pilot teams and provide on time delivery of standard and scheduled reports (Excel & Macro-enabled dashboards) - Address report/information requests, clearly communicating commitments, issues, completion dates and status with requestors and with management. - Participates in the development and maintenance of data warehouse, subsequent reporting enhancements, including the creation of new reporting templates and analytical reports. - Continually research and test the most current tools applicable to improve existing reporting processes and its possible uses for Capacity, Forecasting and reporting  Required Knowledge, Skills and Abilities - Expert proficiency in MS Excel - Working knowledge in other MS Office Applications - Knowledge in MS Access is a plus - Strong analytical, problem solving skills and close attention to detail. - Good comprehension of technology and data management tools used in the process of collecting, storing, retrieving, and analyzing data. - Knowledge in SQL is a plus but not required - Experience in Share-point is a plus - Ability to work in a collaborative team environment is a must - SKILLS: - Good comprehension and intermediate communication skills - Forecasting - Using historical data - Capacity planning - Staffing - Seat utilization - Productivity - Efficiency - Movements - Proficient use of any Work Force Management tool (examples below) - ASPECT tool - Blue pumpkin - Verint    Qualifications and Experience - Graduate of Business Administration, Analytics, Mathematics, Statistics, Marketing, Industrial Engineering, Computer programming-related studies or any other related courses - 3-4 years’ experience in Capacity Planning, reports, and data analysis   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5126
City
Cavite
Job Locations AU
Posted Date 4 weeks ago(9/30/2020 12:16 AM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Intermediate to advanced Excel skills  Desired Qualifications and Experience - Degree in linguistics, computational linguistics or language studies or solid understanding of linguistic concepts and terminology - Exposure to speech technology, market research, or a machine-learning related field - Exposure to data management - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5124
Job Locations PH-Cavite
Posted Date 3 days ago(10/21/2020 2:26 AM)
Position Summary Associate Data Collection Specialist is responsible for executing data collection projects using Appen’s data collection systems, software and equipment. Associate Data Collection Specialist customises participant instructions based on project-specific needs, assigns tasks to participants, communicates with participants, monitors throughput, performs and manages quality assurance, schedules payments and supervises project-specific staff if required (e.g. recording supervisor, QA checker). Associate Data Collection Specialist works collaboratively with Data Collection Specialists, Solution Architects, Project Managers and other Specialists to meet project and client requirements.    Responsibilities - Use Appen’s crowd management and data collection tools to execute data collection projects of different types - Maintain project trackers, monitor key project metrics and provide project reports as required - Analyse project performance and take appropriate actions (with guidance from Data Collection Specialist or Project Manager) - Respond to participant queries - Set up payments for data collection participants - Deliver to project objectives within project scope, timeline and budget - Follow quality management processes and take corrective measures as required - Provide training to QA checkers and data collection participants as required - Manage QA checker performance - Communicate with all stakeholders in a timely, clear and concise manner - Adapt to changing project needs and expectations - Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information - Be a proactive team member, contributing solutions and helping others as necessary    Required Knowledge, Skills and Abilities - Computer literate and able to pick up new tools and systems quickly and with accuracy - Agility and a service orientated approach - Being able to work independently and proactively to resolve issues - Demonstrated time management and organizational skills with attention to details - Ability to thrive in metric-driven, fast-paced, high-growth environments - Attention to detail - Commitment to quality (being able to follow quality management processes) - Knowledge of Microsoft Office tools - Excel, Word, and Outlook - Proficiency in English, with excellent oral and written communication skills - Experience with audio recording equipment and software - Bi-lingual in a second language - Working knowledge of Google Suite of tools (G-Suite) - Google Docs and Sheets    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5119
City
Cavite