Appen

Job Listings


Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 1 of 4

Job Locations US-TX-Dallas | US-WA-Kirkland | US-CA-San Francisco
Posted Date 22 hours ago(6/28/2022 2:16 PM)
PROGRAM MANAGER    Position Summary The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned  Required Knowledge, Skills, Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years’ experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills   About Appen   Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2022-6279
City
Dallas
Job Locations PH-Cavite
Posted Date 6 days ago(6/23/2022 7:53 PM)
Position Summary The Team Manager is responsible for the oversight of people and processes in delivery and operations. A thought leader with keen sense on developing talents and scaling improvement by leading project and companywide initiatives. Advocates and exemplifies company core values and policies.    Responsibilities - Responsible for meeting and maintaining quality and productivity targets set by the business - Oversees the team’s performance, attendance, and work attitude - Provides daily/weekly/monthly/quarterly/yearly and adhoc reports which may include: - Productivity - Quality - Task progress - Ensures that deadlines are met on tasks that are time sensitive - Creates training manuals with project managers - Leads and facilitates project specific training initiatives as needed - Leads a continuous improvement culture within the operations/project - Provides overall leadership in employee morale and motivation on the Operations floor - Acts as mentor to associates and specialists - Creates scorecard with Operations manager, quality team to ensure SLA’s and KPI’s are met - Implements changes to process and measures as dictated by the project - Adhoc tasks as assigned - Accountability: - Performs a monthly review of supervisor performance - Review of actual results vs client SLAs - Review of project’s quality outputs (error trends, repeat offenders) - Productivity and utilization of Annotators and Supervisors - Provides daily attendance and headcount report - Ensures accurate records of production hours worked on Appen Timesheets for purposes of payroll and client headcount report - Provides leadership through decisions needed to ensure proper daily staffing - Mitigation of Employee relations issues within the operations team - Disciplinary actions - Issues pertaining to morale and motivation - Works with the Operations Manager and Project Managers on the creation of training requirements - Conducts training and onboard new hires to the project - Lead employee engagement initiatives and ensure proper return on investment through output - Attend to corporate requirements for the project / operations - Work with local support teams to ensure compliance to site or local requirements    Required Knowledge, Skills and Abilities - Agile mindset and ability to adapt quickly to changing business requirements - Have technical and reporting competency - Excellent verbal and written communication skills in English - Organizational skills, with strong sense of urgency and prioritization - People management experience with a vertical of at least 100 and handled team leaders or supervisors as direct reports    Qualifications and Experience - Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. - At least 2 years of relevant experience working as an Operations Manager, Team Manager, Senior Team Leader in a BPO or call center set up Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   Growth Strategy High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.   Appen’s Growth Strategy is Built on Four Pillars - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management  
ID
2022-6272
City
Cavite
Job Locations PH-Cavite
Posted Date 6 days ago(6/23/2022 7:43 PM)
Position Summary The Project Manager is responsible in the successful completion of full project life cycles from initiation to closure.This role will also require consistent liaison and collaboration with multiple project stakeholders to meet all delivery target and requirement. This is a role requirement for Secure Facilities and Operations.    Responsibilities The role includes but is not limited to the following duties and responsibilities: - Deliver project objectives within project scope, timeline, and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned    Required Knowledge, Skills and Abilities - Ability to work independently and collaboratively as needed - Agile mindset, can adapt quickly to changing business requirements - Have technical and reporting competency - Excellent verbal and written communication skills in English - Organizational skills , with strong sense of urgency and prioritization  Qualifications and Experience - Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. - At least 2 years of relevant experience working as a Project Manager, Project Coordinator, or other similar capacity   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   Growth Strategy High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.   Appen’s Growth Strategy is Built on Four Pillars - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management  
ID
2022-6271
City
Cavite
Job Locations US-CA-San Francisco | US-CA-Sunnyvale
Posted Date 6 days ago(6/23/2022 1:34 PM)
LEAD QA TESTING ENGINEER   About the Role   The ideal candidate has a deep knowledge of test methodologies. You must be comfortable creating excellent test cases, execute test cases. It is important that you are able to dive into the deep technical aspect of the product.  You will be responsible for finding, reporting, and reproducing bugs and glitches. Closely working with the development teams and product teams. You have the hands-on ability to automate repeated tasks, can run and debug the automation failures. If you are competent in finding defects in applications, extremely detailed, love testing and are passionate about quality, we would like to meet you.    Responsibilities: - Proactively creating, updating, and maintaining test plans / test cases with minimum or no PRD. - Proactively executing various tests on new software products to ensure that programs satisfy all specifications and requirements. - Work closely with cross-functional teams to find defects, report bugs, and debugging during each sprint cycle to ensure that our products work correctly. - Communicate the defects to cross-functional teams. - Identify automatable features and create automation scripts for repeated tasks in your feature domains, debug and maintain the automation failures on a regular basis. - Working with cross-functional teams, frequent communication will be required. - Triage and reproduce customer reported issues. - Support and maintain our product in testing environments on AWS is a plus. - Kafka & Kubernetes testing experience is a plus - Perform end-end stress/load tests to identify the potential issues is a plus. - Have code deployment experience is a plus.    Skills & Qualification: - BS degree in Computer Science or a related technical field - Hands on at least hand-on 3-5 years of experience as a QA engineer or in Engineering testing role. - Deep knowledge of software lifecycle and test methodologies (SDLC). - Working knowledge of creating and executing excellent test cases UAT, functional testing, regression tests. Document test cases into test case management system. - Working experience with Python, Selenium WebDriver, JS, SQL, HTML/CSS, Jenkins, Postman, New Relic and AWS. - Self-motivated individuals with competent to proactively find defects during each sprint cycle - Extremely detailed oriented with great problem-solving skills. Technical enough to find the root cause of the defect. - An ability to work in a scrum-based agile and nimble environment. - Always has mind set to look for bugs, love to look for a way to break the system. - Fast learner for complicated web application. - Good communication skills - Knowledge of Ruby on Rails is a plus About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-ONSITE  
ID
2022-6265
City
San Francisco
Job Locations US-Remote
Posted Date 2 days ago(6/27/2022 9:59 AM)
Specialist & PMO Computational Linguist Remote       About Appen     Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.       Position Summary     The main responsibility of a Computational Linguist is to provide operational data processing and packaging solutions using programming, machine learning and other computational means. The Computational Linguist applies expert technical and linguistic skills to solution design for new projects, creation and implementation of process improvements, and the successful delivery of complex projects.     Responsibilities The role includes but is not limited to the following duties and responsibilities:   - Develop tools for language processing - Undertake project work requiring strong computational, technical and linguistic skills - Lead department- and division-level technical and linguistic initiatives to improve efficiency and productivity and operational processes - Provide technical training and technical background to other team members - Develop technical solutions for new projects in liaison with Linguists and Senior Linguists      Qualifications and Experience     - 3+ years in the Language Technology Industry or equivalent academic experience - Advanced degree in Linguistics, Computational Linguistics, a related field, or equivalent experience - Excellent technical and programming skills; desire and ability to extend computational skill set as required - Significant technical experience using Unix and custom programs and scripts. - Strong linguistic analysis skills - Excellent communication skills - Accountability and drive to produce rapid results and solutions - Ability to work effectively in an environment characterized by constant change, ambiguous client specifications, and a fast, deadline-driven culture     About Appen     Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.       Growth Strategy     High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.     Appen’s Growth Strategy is Built on Four Pillars     - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management      
ID
2022-6260
City
Remote
Job Locations US-Remote
Posted Date 2 weeks ago(6/17/2022 9:16 AM)
Project Manager Remote       About Appen     Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.       Position Summary     Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.       Responsibilities     The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships       Minimum Qualifications and Experience     - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills       Desired Qualifications and Experience     - Degree in linguistics, computational linguistics or language studies or solid understanding of linguistic concepts and terminology - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus - Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus       You will succeed in this role if you are     - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action     About Appen   Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.       Growth Strategy     High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.   Appen’s Growth Strategy is Built on Four Pillars - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management    #LI_REMOTE  
ID
2022-6259
City
Remote
Job Locations US-Remote
Posted Date 2 days ago(6/27/2022 1:48 PM)
HR ADMINISTRATOR   Position Summary:   Appen’s HR Administrator is responsible for assisting with onboarding and keeping track of onboarding documents for all new hires. The HR Administrator works collaboratively with the Senior Director, HR to assist in meeting all project deliverables and assisting internal clients.    Key Responsibilites: - Assisting with answering Qs regarding incoming emails and tickets in AC while distributing others to appropriate teams - Take initiative with VOEs, Income verifications and Unemployment data collection - Manage and send termination notices - Oversee processing and managing I9s through e-verify - Continue assisting with HR tasks outside of the above – workday, SP filing/data collection, new hire HR paperwork distribution/collection, SOS - Provide back up support for the Senior Director, HR Communication - Manage high-volume mail and email inboxes for onboarding support and processing tickets - Answer emails from onboarding new hires and internal customers - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings - Where necessary, complete additional tasks as assigned   Qualifications:  - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Must also be an attentive and careful listener and respond appropriately to others  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce   Required Knowledge, Skills and Abilities: - BS or BA degree from an accredited university or equivalent work experience preferred - Minimum 3-5 years of experience in a Human Resources department or equivalent setting working in an administrative role - I-9 knowledge and processing following all USCIS compliance - Excel skills required - Experience managing and prioritizing large volumes of mail and email correspondence - Experience with a Windows operating system and Office suite of products - Excellent oral and written communication skills - Flexibility to learn from changing standards and tasks. - Detail-oriented and strives for continuous high performance and accuracy. - Ability to work independently and possess good time-management skills.   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-remote    
ID
2022-6255
City
Remote
Job Locations US-Remote
Posted Date 2 days ago(6/27/2022 9:52 AM)
Director of Engineering       Position Summary   Manage a small team of developers with a small startup attitude to build out the next version of Appen’s Data Annotation Platform. Guide the team to take full ownership through the process of architecting, designing, implementing, testing and deploying these features. Work closely with other engineering directors and managers, the product team and business owners to ensure we are building world class annotation tools for the future. This role will have an enormous impact of the future of Appen’s technologies and requires someone with a can-do attitude.         Responsibilities - Manage the integration team to modernize platform for future growth. - Building out new and converting older technologies to solutions suitable for scalability. - Ensuring that ADAP integrates seamlessly with Appen’s other technical solutions. - Enhance development and deployment processes to maximize engineering throughput. - Hiring world class talent and lead the team through agile processes.  Experience - CS degree or equivalent working experience. - 10+ years technical experience with at least 5 in a principal/architect role. - Hands-on experience with CI/CD of large-scale service-oriented architectures, - Excellent communication skills, both verbal and written in English. - Hands on experience with event driven architecture and implementation. - First-hand experience with large data sets both OLTP and OLAP. - Working with remote teams in multiple time-zones and cultures.    Qualifications -  Full-stack engineering experience with React, Java, Ruby, Rails and Kafka. - CI/CD production deployment using Docker/Kubernetes. - Large database implementations using MySQL or PostgreSQL. - Strong leadership and mentoring skills.   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We are truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2022-6252
City
Remote
Job Locations PH-Cavite
Posted Date 2 days ago(6/27/2022 1:38 PM)
Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities - Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations - Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis - Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned - Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned.    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred List out years of experience required - Minimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desired - Project Management, Data Analytics/Management and/or Process Improvement is an advantage Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   Growth Strategy High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.   Appen’s Growth Strategy is Built on Four Pillars - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management
ID
2022-6251
City
Cavite
Job Locations US-Remote
Posted Date 2 days ago(6/27/2022 9:57 AM)
PROJECT MANAGER Position Summary Appen’s Project Manager (PM) works collaboratively with the client and internal teams to meet all project deliverables, timelines and requirements. The PM is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) toward customer project delivery while simultaneously handling key stakeholder relationships. The ideal candidate has a passion for managing projects, is analytical, has a voracious appetite for building creative solutions to ensure the client is delighted every step along the way.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Support Enterprise clients: own and manage all project aspects, develop and execute project plans to provide end-to-end project support - Build strong client relationships to increase client satisfaction and revenue opportunities - Deliver project objectives within project scope, timeline, and budget - Own overall project and deliver status in cadenced, client-facing meetings via WBR, MBR and QBR meetings - Provide client consultation on AI/ML best practices to drive project deliverables - Prepare and implement project plans, prepare detailed project reporting and curate project-related materials - Solicit and use input and feedback from client, Appen team members and ICs to help drive efficiencies and improve quality plans - Coordinate between project team members in a matrixed environment and meeting client SLAs and quality standards - Communicate with all stakeholders in a timely, clear, and concise manner - Manage risks, own escalations and undertake recovery actions as necessary - Drive continuous project improvements and efficiencies - Coordinate technical activities and aspects of the projects - Participate in program improvements, initiatives, and committee work as assigned   Minimum Qualifications and Experience - Minimum 1-2 years’ experience with speech technology, market research, or a machine-learning related field - Minimum 1-2 years’ experience working with crowdsourcing platforms involving complex demographic requirements - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Tableau or Power BI skills is a huge plus - Experience with SQL or other languages is a huge plus You will succeed in this role if you are: - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action   ABOUT APPEN Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6250
City
Remote
Job Locations US-Remote
Posted Date 2 days ago(6/27/2022 10:26 AM)
Solutions Architect (Non-Technical)     Position Summary   Reporting to the Solutions Director, the Solutions Architect will be primarily responsible for actively driving and managing the initial needs analysis and proposal preparation stages of the sales process, working in tandem with the sales team as an advisor and product/service advocate for Appen’s offerings.     Responsibilities - Work closely with the sales organization to understand customer challenges and requirements and help qualify all revenue generating opportunities. - Educate customers, in tandem with Sales, on Appen services and tools - Understand and analyze buyer behavior to craft opportunity-specific “bid to win” strategy in conjunction with Sales. - Secure input from all necessary solution partners within Appen and adapt solutions, as necessary, to ensure appropriate fit and realization of customer goals. - Synthesize customer requirements into a cost-effective opportunity-specific proposal response, to include pricing and solution design/description - Manage proposal process across multiple opportunities and customers simultaneously, delivering responses on-time and to budgeted expectations. - Continually act as a liaison with Product, Engineering, Marketing, and Delivery teams to provide input from customers, as well as be educated on new advancements in products and programs. - Travel, as needed (mostly within the US)     Required Knowledge, Skills and Abilities - Strong requirements gathering and discovery skills - Strong presentation, written and verbal communication skills, including the ability to adapt your message to the context of the audience. - Strong interpersonal skills—ability to work with diverse internal and external customers across time zones. - Ability to juggle multiple priorities, respond quickly, and manage time effectively in a fast-paced, dynamic team environment. - Excellent problem solving, critical thinking, and analytical skills - Advanced user of Excel, PowerPoint and Word - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.     Qualifications and Experience - 3+ years’ Pre-Sales/Solutions Architect experience in a managed services or SaaS environment - Experience working in the Language Services (translation/localization), Linguistics, or AI & ML domains is preferred.     About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE  
ID
2022-6248
City
Remote
Job Locations PH-Cavite
Posted Date 2 days ago(6/27/2022 1:45 PM)
Position Summary Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills with ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others. - Bi-lingual in a second language is a bonus - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Project Management, Data Analytics/Management and/or Process Improvement is an advantage Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!  About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   Growth Strategy High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.   Appen’s Growth Strategy is Built on Four Pillars - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management
ID
2022-6246
City
Cavite
Job Locations US-Remote | US-CA-Sunnyvale | US-CA-San Francisco
Posted Date 2 days ago(6/27/2022 9:45 AM)
Senior Software Engineer     Appen provides data management for each stage of the data for the AI lifecycle. Trusted by global leaders to power their mission-critical AI for over 25 years with a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries.    - We need a smart, innovative senior Java developer to help us build scalable, resilient and responsive systems      Location - - This role will be remote until we return to the office after Covid protocols      Responsibilities - Set standards for architecture, tools evaluation and selection for our microservices. - Design and implement the API orchestration layer for our web clients - Be obsessive about security, quality and performance. - Promote best practices for writing maintainable and well­-tested code. - Work closely with members of other development teams to ensure seamless integration with front end and backend services. - Schedule product releases with internal teams. - Participate in innovating existing tools, services, and technologies used at Appen     Required Knowledge, Skills and Abilities - Expert knowledge of Java, Spring Boot and JPA/Hibernate development platform - Experience with microservices and building restful APIs (swagger/express) - Hands-on experience developing software with agile methodologies - Work experience on designing database architecture and SQL. - Experience with one or more of AWS Services, Redis, Maven, Docker, Jira, Git and Confluence. - Familiarity with monitoring and debugging tools for web applications - Assertive “go-better” attitude to get work done with little supervision. - Familiarity with modern Front-End frameworks and tools (React, Redux, webpack). - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.     Qualifications and Experience - 5+ years experience developing commercial web application. - Minimum of 3 years hands on experience with Microservices and restful webservices.     About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-Remote
ID
2022-6244
City
Remote
Job Locations UK-Remote
Posted Date 2 days ago(6/27/2022 9:56 AM)
                Program Manager               Position Summary The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned.   The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements.     Responsibilities The role includes but is not limited to the following duties and responsibilities: - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned Required Knowledge, Skills, Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years’ experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exhibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2022-6243
City
Remote
Job Locations US-Remote
Posted Date 2 days ago(6/27/2022 1:47 PM)
Senior HR Manager        The Senior HR Manager, USA is a senior strategic and operational lead for HR activities in the USA across all business units. The Senior Human Resource Manager leads the routine functions of the Human Resources department including hiring, onboarding, administering leave of absence, employment separation, company’s diversity and inclusion initiatives, and enforcing company policies and practices. The HR Manager is trusted to lead a broad suite of HR services and products and contribute to the development of functional strategy and operational plans at a local level.   Candidate can be located anywhere in the US but must work West Coast hours.       Key Responsibilities - Generalist Human Resources Operations and Management - Partners with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning. - Manages the delivery of all generalist Human Resources activities covering multiple areas of Human Resources in the USA: record administration, compliance (incl. immigration), employee relations, organizational or resource planning, organizational change management, training & employee development record, communications, compensation analysis and assignment, and other services. - Manages escalations of complex employee matters (i.e. workers investigations, work eligibility – immigration issues and employer-initiated separation). - Provides interpretation and counsels to managers regarding Human Resources policies, programs and practices. - Ensures the development and implementation of new policies, practices and programs to meet organizational needs. - Develops and implements change management practices when involved with organizational restructures, skills transition/migration initiatives. - Manages the ongoing performance and salary review processes ad hoc. - Owns content and oversees coordination of onboarding and Induction program. - Manages the supplier and vendor relationship to ensure services add-value. - Cultural Focus - Manages cultural enhancing employee engagement programs and employee recognition initiatives. - Oversees Diversity and Inclusion programs implementation. - Leadership Capability - Conducts regular meetings/catch ups both formal and informal with managers and general staff. - Provides valuable insights that enable the managers’ team to anticipate, adapt and adjust to the needs of their teams in view of maximizing engagement and productivity. - Ensures all managers are conducting regular one-on-one meetings with their team members. - Support managers with setting SMART goals/KPIs. - Implements agreed global and local programs and initiatives that enhance individual performance, support the leadership team in effectively conducting the performance & development processes, manage the promotion and cessation of employment of individuals as required. - Recommends professional development and training initiatives, facilitates HR education and training programs to managers & employees. - Compliance - Provides quality reporting of regular and add-hoc HR metrics. Provides commentary and theme analysis. - Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance (engages external legal advice as required). - Administers and interprets employment and immigration legislation and policy documentation, including the management and overseeing completion and submission of various statutory reports. - Oversees visa sponsorship and immigration support to candidates and employees (involves an immigration service vendor if required). - Global support - Administers Global Appen LTI plan, run monthly/quarterly LTI reports, data reconciliation with an employee share plan management vendor. - Supports Senior Management team with HR with various research projects, global data analytics and/or special projects (incl. Corporate Social Responsibility, annual company meetings, etc). - Supports Whistleblower investigations   Required Knowledge, Skills and Abilities - Knowledge of co-employment risks and employee relations experience. - The ability to work in a group and independently.   Qualifications and Experience - Provides commercially sound, risk mitigating advice and consultation on complex issues including performance management and termination. - Demonstrated ability to produce metrics and employee analytics. - Demonstrated ability to consult and advise on remunerations system and processes. - Works with a broad range of Human Resources information. - Demonstrated ability and in-depth knowledge of workplace planning and employee capability solutions including talent and succession planning. - Ability to analyze the value of HRM initiatives and articulate in a business case format. - Experience directly managing a team of professional staff (min. 3 years). - A sound knowledge of employment and contracts related law. - Confident user of Workday and MS office suite. - Ability to manage multiple and competing requests and prioritize workload and support accordingly. - Strong interpersonal skills with the ability to engage positively, build and maintain rapport with internal stakeholders and vendors. - The ability to work in a group and independently.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE
ID
2022-6237
City
Remote
Job Locations PH-Cavite
Posted Date 2 days ago(6/27/2022 1:47 PM)
Position Summary Reporting to the Senior Manager, Analytics, the financial BI analyst will produce commercial, financial, and operational insights and reports to support decision making across the Global division through preparation and analysis of budget, forecast and sales/operational performance.    Responsibilities - Forecast Management - Preparation and Management of Monthly Revenue and Margin Forecast with Sales and Operations - Identify relevant insights and compile analytical reports highlighting variances, trends, and risk analysis - Create scenarios for forecast sensitivity - Update Forecast Dashboard and implement continuous improvements and new visualizations based on new business requirements - Build a new predictive analytical model to improve accuracy of forecast and sales conversion - Propose and implement areas of automation to the existing forecasting process - Budget Preparation and Management - Create pre-read material to support business leaders in preparation of annual budgets - Aggregate multiple BUs entries into a divisional dashboard highlighting main drivers and YoY variances - Facilitate budget workshop with leadership and propose areas of opportunities and/or reductions based on historical data - Reconcile and manage budget entries in Adaptive prior to final submission to Finance to deliver to Revenue, Margins and EBITDA targets - Financial Modelling - Create financial models to support business launch new initiative and products with positive ROI - Identify main financial cost drivers and translate it to operations    Required Knowledge, Skills and Abilities - Experience in Forecasting, Budget and P&L Management - Demonstrated ability to read and understand financial statements - Ability to source and work with large amounts of data from different data sources; SQL (including Mode Analytics), Advanced Excel, SAS, R, Python and Power BI including Power Query and Dax measures - Ability to create data models - Experience in creating predictive statistical models based on historical data (preferred) - Experience with MS Office Suite, Salesforce, Workday and Jira - Demonstrated ability to work effectively in an environment characterized by constant change, ambiguous data and a fast-paced, deadline-driven culture; able to respond quickly and proactively to new or changed initiatives - Demonstrated ability to lead and facilitate workshops    Qualifications and Experience - Advanced degree in Finance, Business, Applied Mathematics, Statistics, or other Data Sciences; or an equivalent combination of education and 4+ years’ experience. - CPA (preferred) - 6+ years working with forecasting and budgeting - Experience in Data Analytics in a plus   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   Growth Strategy High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.   Appen’s Growth Strategy is Built on Four Pillars - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management
ID
2022-6234
City
Cavite
Job Locations US-Remote
Posted Date 2 days ago(6/27/2022 1:51 PM)
Product Manager     Company Overview  Appen is the leading provider of Data for AI lifecycle. Appen’s products are used to build and continually improve the world’s most innovative artificial intelligence systems. Appen has three core suites of products (Data Sourcing, Data Preparation, and Model Evaluation by Human) that cover images, text, speech, audio, video, and other data modalities.    Growth Strategy    High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.    Appen’s growth strategy is built on four pillars:  - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI/ML in our labelling operations to improve the productivity and quality of our workforce   - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market   - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management We are looking for product managers at all levels to drive strategic decision-making relating to new product initiatives. In this role you will propose new product initiatives, recommendations, and winning strategies to the leadership team to justify your business cases and gain their buy-in. The responsibility includes a new business plan and proposal, roadmap definition, product execution, GTM strategy, and product launch.        Key Responsibilities    - Feature Specification: Gather requirements, define functionality via PRDs/MRDs, and set goals in a clear, actionable format for product team and drive product delivery. - Product Delivery:Collaborate with stakeholders engineering and design to deliver product functionality iteratively and rapidly against pre-defined goals. - Product QA: Identify, prioritize, and resolve technical, functional, and business quality issues across use cases. that are applicable to the product. - Data Fluency: Generate actionable insights using data and leverage these insights to achieve goals set for the product, and to connect them with goals to meaningful business outcomes.   - Voice of the customer: Gather customer feedback (from all forms) to understand how Appen customers engage with the product, make better decisions, and drive meaningful outcomes for the business - Stakeholder Management:Collaborate and align with cross-functional stakeholders, and senior leaders and executives in the respective product areas to ensure successful delivery of PRDs/MRDs. - Product Ownership: Connect product functionality and goals to strategic objectives of the team and Appen.  Required Knowledge, Skills, and Abilities    - Knowledge and passion for technical and platform product management experiences - Excellent customer-facing written and verbal communication and presentation to stakeholders and executives - Excellent organizational and collaboration skills, particularly the ability to handle multiple priorities, stakeholders and workstreams - Experience with integrating customer feedback into product requirements, and driving prioritization - Ability to influence cross-functional teams without authority (e.g. Engineering, UX/UI, Program Management, Marketing, Customer Success, and Technical Writers)     Qualifications And Experience    - Bachelors / Master's degree in technical or business-related area - 2+ years of product management experience - Experience in driving elements of product development life cycle from vision to execution (i.e., product vision, GTM strategy, driving requirements and product launch) - 3+ years as software developer or having developers as customers unlocking product experiences using technology   - Experience working on large scale platforms to drive growth, retention, and engagement initiatives for cloud/enterprise and/or developer areas.   - Strong problem-solving skills with the ability to take ownership and deliver results in a fast-paced, dynamic environment.     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #LI-REMOTE
ID
2022-6230
City
Remote
Job Locations PH-Cavite
Posted Date 2 days ago(6/27/2022 1:38 PM)
Position Summary Appen’s Recruitment Specialist will be responsible on the daily recruiting operations to meet the hiring demands of our clients. Recruitment Specialist responsibilities includes close coordination with the team lead, conducting market research, identifying candidates, screening, coordinating recruitment activities & support fair hiring practices.   Responsibilities - Involve in recruiting candidates - Closely collaborate with sourcing team to build effective and strategic advertisements and communications for a better crowd engagement - Provide real-time endorsement tracking and candidate monitoring - Communicate with the Hiring team on the status of their requirements - Research new technologies to understand the requirement/s better. - Make recommendations on additional candidate pool and recruiting techniques and evaluating market conditions. - Conduct phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements - Other recruitment related activities deemed necessary in fulfilling the crowd projects’ goals.    Required Knowledge, Skills and Abilities - Excellent verbal and written communication skills - Solid understanding of Recruitment practices - Good time-management skills with the ability to handle various open positions simultaneously - Technical expertise with an ability to understand and explain job requirements - Familiarity with Applicant Tracking Systems and resume databases - Solid knowledge of sourcing techniques (e.g. social media recruiting and job boards) - Hands-on experience with various interview formats (e.g. phone, MS Teams, Zoom etc.) - Ability to quickly learn and absorb processes, and various recruitment systems in a short span of time. - Proactive and independent with the ability to take initiative. - Excellent time management skills with a proven ability to meet deadlines. - Familiarity with laws, regulations, and best practices applicable to hiring and recruitment. - Proficient with Microsoft Office Suite or related software.    Qualifications and Experience - Bachelor’s degree in human resources management or relevant field, or equivalent work experience, required - 1+ year of work experience as a Recruiter - Experience working in fast paced global organizations, RPO, Tech, Languages, Remote Work companies (tutorials) or Shared Services, preferred - Flexible in accommodating varying shift schedule   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   Growth Strategy High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.   Appen’s Growth Strategy is Built on Four Pillars - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management  
ID
2022-6228
City
Cavite
Job Locations US-Remote | US-CA-San Francisco | US-TX-Dallas
Posted Date 2 days ago(6/27/2022 11:09 AM)
QUALITY ANALYST   Position Summary:   Appen’s Quality Analyst will be joining a team of other Analysts who are responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) and contingent employees (crowd) who are doing search relevance projects to assist our technology client to increase search results and improve Ad traffic from their search engine. It’s an exciting time at Appen and our program with this client is growing!   Key Responsibilities: - Meet all quality and accuracy goals for various Appen projects - Perform ad hoc quality inspections of crowdsourced tasks to ensure accuracy - Assess crowdsourced work for quality and provide coaching and feedback as needed - Utilize Appen’s technology platform to identify and address low quality crowdsourced tasks - Identify training opportunities that will drive increased levels of quality through various projects - Respond to contractor inquiries about the platform, quality metrics and customer audits - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Support the Quality Team with other ad-hoc projects as needed Skills and Qualifications: - At least 1-2 years of professional work experience, ideally in a similar role. - Excellent web research skills and analytical abilities - Excellent comprehension and written communication skills in English - University degree or equivalent experience - Ability to work independently under minimal supervision - Experience creating computer-based training courses is a plus - Can-do positive attitude and willingness to work on a team - Have in-depth, up-to-date familiarity with American social culture, media, and web culture - Broad range of interests, with specific areas of expertise a plus - Native-level fluency in English and fluency in other languages such as: Brazilian Portuguese, Spanish, Italian, or French is advantageous     About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   #li-remote
ID
2022-6225
City
Remote
Job Locations PH-Cavite
Posted Date 2 days ago(6/27/2022 10:45 AM)
Position Summary Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills with ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others. - Bi-lingual in a second language is a bonus - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Project Management, Data Analytics/Management and/or Process Improvement is an advantage   Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite   If this resonates with you, or if you feel like you would excel in the role, apply now!    About Appen Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we do not give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   Growth Strategy High-quality training data necessarily includes human beings, to record and transcribe speech for example or recognize complex images. Appen uses a crowdsourced model to engage humans at scale, but this increases the cost, time, and complexity of providing data sets. The company relies on technology to accelerate and reduce the cost of training data. It has developed and acquired platform that manages and enables crowd workers.   Appen’s Growth Strategy is Built on Four Pillars - Grow in New Markets: Drive growth in target customer segments China, Government, Enterprise, and Global Product - Automate our annotation services: Leverage AI and ML in our labelling operations to improve the productivity and quality of our workforce - Expand our product offering: Add new products and capabilities to expand into the broader data and AI market - Evolve how we do business: Improve the scalability of our operations including sales, project delivery, and crowd management
ID
2022-6219
City
Cavite