Appen

Job Listings


Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 1 of 1

Job Locations US-WA-Seattle | US-CA-San Francisco | US-TX-Dallas
Posted Date 1 day ago(5/6/2021 12:18 PM)
DIRECTOR, CLIENT SERVICES About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.     Position Summary The Client Services Director is responsible for overseeing daily operations for a team of Program and Project Managers and managing portfolios of Client relationships. The Director orchestrates a team of Managers in the performance of their duties including but not limited to client management, onboarding new clients, ramping new projects, process development, report and data management, strategic planning, project and data analysis, meeting coordination, training and team mentoring. Responsibilities The role includes but is not limited to the following duties and responsibilities: - Supervise the efforts of a team of Program and Project Managers - Build, develop and maintain high-performing delivery teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives - Establish and monitor team and individual goals and drive teams to accomplish and exceed them, inspiring and fostering team commitments, innovation and continuous improvement with measurable results - Develop and deliver semi-annual performance reviews for all direct reports as well as review performance evaluations given by direct reports to first line subordinates. - Drive operational excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes for Appen and its operations - Meet and exceed project budgets - Monitor and control margins and participate in pricing strategies - Oversee the development and maintenance of operational process and program documentation - Drive thorough and timely communications that fosters confidence in knowledge and enables a proactive, collaborative work environment. Communicate effectively both up and down communication chains. Occasionally required to present to executive team or during company events. - Drive new business by supporting new client and project growth as well as implementation of new business or service offerings. - Spearhead the development, implementation and maintenance of Appen’s internal infrastructure including building processes for assigned projects, operations and initiatives. Drive initiatives for improving Appen’s internal suite of tools. - Implement and maintain lean processes and programs - Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units - Provide excellent customer service across Appen’s full client base: - Successfully build, maintain and grow productive relationships with assigned client base - Respond to and appropriately prioritize client requests and project delivery requirements as they arise - Complete periodic needs analysis and proactively listen for clients’ pain points and dissatisfaction and drive appropriate resolutions - Address client requests and feedback with appropriate urgency and escalation - Work closely with Business Development to identify and drive new business strategies and activities  Qualifications and Experience - 5 years minimum senior management experience working in a metrics driven setting in a production, operation, or call center environment. - 5 years’ experience in a client facing role. - 10 years minimum experience managing teams and mentoring others, including hiring and managing full time and contract staff or consultants. - BS or BA degree from an accredited University or equivalent work experience preferred. - Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Demonstrated time management and organizational skills with attention to details - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues.  Able and unafraid to provide valuable input across the company - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills. Effectively coaches, mentors and trains peers and team members - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members - Ability to drive customer service excellence, proficient in managing client relationships and able to drive new projects forward while keeping the customer happy - Track record of building and developing effective teams that deliver high quality production, operation or call center work - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities - Maintains a high level of business acumen and is able to lead process improvement and innovation while driving efficiencies and change - Experience managing full budget responsibility with a demonstrated high-level of fiscal awareness and responsibility. Does not waste resources and continuously looks for methods to develop processes that have a positive impact on the bottom line - PMP and Prince 2 certifications are desirable - Lean certification and/or Six Sigma green, yellow or black belt a bonus.  
ID
2021-5325
City
Seattle
Job Locations US-TX-Dallas | US-WA-Seattle
Posted Date 3 days ago(5/4/2021 2:29 PM)
  Professional Services Engineer   Location: Dallas, TX | Seattle, WA | Remote   Overview: Appen is a Human-in-the-Loop AI solution for data science and machine learning teams. Our industry leading, AI-assisted data annotation platform trains, tests, and tunes machine learning models to make AI work in the real world.  Appen’s technology and expertise supports a wide range of use cases that gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Responsibilities - Design, build and implement custom solutions to process large amounts of data through the Appen Data Annotation Platform - Provide technical recommendations as a “trusted advisor” to internal and external stakeholders with a “customer first” mentality - Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals - Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements - Travel to customer on sites as needed (post COVID-19)   Required Experience/Skills - Minimum 3 years of implementation experience and/or in a technical customer-facing role - Working knowledge of scripting and coding, database querying, and web development (e.g., Python, JavaScript, HTML, CSS, and SQL) - Ability to break down complex problems and resolve through customer consultation and execution. - Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences - Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment Nice to Haves: - B.S. in Computer Science or Technical Bootcamp Equivalent - Knowledge of ETL and ETL workflows - Exposure to AWS Cloud Services, such as S3 and Lambda - Experience building Executive-level and customer-facing dashboards and analysis            
ID
2021-5324
City
Dallas
Job Locations US-Remote
Posted Date 3 days ago(5/4/2021 2:28 PM)
Customer Success Manager   Location: Remote / Anywhere in US   Position Summary The Customer Success Manager (CSM) is responsible for building strong partnerships, drive adoption of our data annotation platform and solutions, and ultimately ensure each customer derives tremendous value from their investment.  Additionally, the CSM will collaborate and align multiple internal functions and work across levels and functions within our enterprise customers to maximize the value that Appen delivers. Responsibilities - Accountable for customer’s overall success with Appen’s product and services, including enablement, value, adoption, customer health and satisfaction. - Accelerate customer platform adoption during the onboarding phase by driving post-sales engagement, achievement of success criteria and proactively identifying and managing risk areas. - Ensure proper internal alignment and customer communication to keep all deliverables on track. - Anticipate and address issues that may arise and finding solutions that unblock and exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI. - Drive high utilization of customer’s subscription. - Drive the customer’s business transformation and operational excellence. - Be the customer’s trusted advisor and advocate within Appen. - Collaborate and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics. - Grow product use by understanding and clearly communicating customer use cases, goals, business needs and opportunities to both our product and sales teams. - Build strategic relationship across the enterprise organizations we serve. - Partner with Sales to identify new use cases and support their efforts to expand usage within and across enterprises. - Establish a repeatable and scalable engagement model for our Enterprise customer base by creating and driving process standardization and improvement within the CSM team Required Knowledge, Skills and Abilities - Strong leadership skills to advocate cross functionally on behalf of customers. - Strong communication and relationship management skills, with the ability to effectively navigate organizations and champion joint partnership. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Self-motivated, collaborative, responsible and passionate about exceeding client expectations. - Ability to prioritize, multi-task and perform effectively in ambiguous environments. - Truly enjoys a dynamic environment where every day is different, and each challenge is different. - Experience managing customers both large and small and knowing how and why to manage them differently. - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL. Qualifications and Experience - Bachelor's degree or equivalent experience. - 3-5 years in a customer-facing role (CSM, Account Management, Service Delivery), preferably at a SaaS company - Willingness to travel and meet customers up to 15% of the time (post-COVID). About Appen Appen is a Human-in-the-Loop AI solution for data science and machine learning teams. Our industry leading, AI-assisted data annotation platform trains, tests, and tunes machine learning models to make AI work in the real world.  Appen’s technology and expertise supports a wide range of use cases that gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2021-5323
City
Remote
Job Locations US-CA-San Francisco
Posted Date 4 days ago(5/3/2021 3:14 PM)
QA Engineer     NOTE- This role is not open to visa (H1, OPT etc) candidates    Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.    About the Role  The ideal candidate has deep knowledge of test methodologies. You must be comfortable creating excellent test   plans,  test cases, execute test cases. You will be responsible for finding and reporting bugs and glitches. Closely  working with the development teams and product teams. You have the hands-on ability to automate repeated tasks  and have the ability to debug the automation failures. Working experience on performance test on the SAAS platform  is a plus. If you are competent in finding defects in applications, and are passionate about quality, we’d like to meet  you.    Responsibilities: ● Proactively creating, updating and maintaining test plans / test cases with minimum or no PRD. ● Executing various tests on new software products to ensure that programs satisfy all specifications and requirements. ● Work closely with cross-functional teams to find defects, report bugs and possible debugging during each sprint cycle to ensure that our products work correctly. ● Able to communicate the defects to cross-functional teams. ● Able to identify automatable features and create automation scripts for repeated tasks in your feature areas and debug the automation failures on a regular basis. ● Support and maintain our product in testing environments on AWS is a plus. ● Kafka & Kubernetes testing experience is a plus ● Perform end-end stress/load tests to identify the potential issues is a plus. ● Have code deployment experience is a plus.    Skills & Experience: ● 3-5 years of experience as a QA engineer or relevant work experience in testing role. ● Deep knowledge of software lifecycle and test methodologies. ● Working knowledge of creating and executing excellent test cases UAT, functional testing, etc... ● Working experience with Python, Selenium WebDriver, JS, SQL, HTML/CSS, Jenkins, Postman, and AWS. ● Self-motivated individuals with competent to find defects during each sprint cycle ● Extremely detailed oriented with great problem solving skills. Able to work with developers to find the root cause of the defect. ● An ability to work in a scrum-based agile and nimble environment. ● Great problem solving skills. ● Fast learner for complicated web application ● Good communication skills and fast learner. ● Knowledge of Ruby on Rails is a plus. ● Localization QA experience is a plus. ● BS degree in Computer Science or a related technical field.    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of  race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5322
City
San Francisco
Job Locations PH-Cavite
Posted Date 1 week ago(4/28/2021 10:47 PM)
Position Summary Reporting to the Service Desk manager, responsibilities revolve around the effective delivery of remote and on-ground IT Support L1 & L2 to internal customer/users. Daily job routine will include resolving incidents and requests captured via service desk tool and minor administrative and organisational task to assist IT Service Desk manager.   Responsibilities - Provide remote service desk all offices and users across the globe - May provide onsite support to office-based users and executives - Combination of onboarding/offboarding users, computer deployment, desktop and application support within Microsoft AD and Mac/Linux platform - Perform a wide variety of Level 1-2 support across many technologies - Point of escalation to senior tier (Technical Support Group and/or Infrastructure Operations Team) - Monitor and control local hardware stock (IT asset inventory) - Occasional project team work to deploy solutions for the business - Training and assist internal customer in the use of technology - Writing technical documentation and IT internal process and procedures    Required Knowledge, Skills and Abilities - Experience working with an IT internal services and global / remote team preferable - Experience with end-user support and Active Directory to be considered for this role - Experience with PCs and Macs (AD enrolment) - Knowledge of Active Directory, O365 and G-suite in user management level - General understanding of LAN & WAN networking principles - General knowledge of technical infrastructure from desktop to firewall - Understanding of end-point backup systems and software for desktops - Familiar with ITIL framework and customer service principles is highly regarded - Excellent customer service rating - Excellent verbal and written English, fast learner, technical writing, troubleshooting approach, team player - Required Software/ Codes & Standard: Office 365, G-suite, Active Directory, Windows 10, MacOS, Chromebooks, Network, Antivirus, End-point Encryption, hardware/computer configuration    Qualifications and Experience - Tertiary degree in IT – desirable - IT-related certifications – desirable - 2+ years in IT Support roles   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5317
City
Cavite
Job Locations PH-Cavite
Posted Date 1 week ago(4/27/2021 2:01 AM)
Position Summary The Reporting/Business Analyst is responsible for report creation, data collection & analysis, and providing general support to the Directors and project management teams within the account. This is a collaborative position which requires creativity, innovation, efficiency, and strong communication and organization skills.   Responsibilities - Design and build effective and efficient reporting solutions, primarily in Excel and Power BI, that fulfill business operational reporting requirements and highlight key KPIs/SLAs for the business. - Conduct data analyses, spot data trends, perform gap analyses, and generate reports. - Help define and build visual representations (charts) that provide intuitive indication of operational performance over time and identify opportunities to improve performance or recognize success. - Address report/information requests, clearly communicating commitments, issues, completion dates and status with requestors and with management. - Collaborate with project teams both to collect data and to review current processes in order to propose efficiencies. - Participate in the development and maintenance of data warehouse, subsequent reporting enhancements, including the creation of new reporting templates and analytical reports. - Continually research and test the most current tools applicable to improve existing reporting processes and its possible uses for data management and reporting. - Support the account with ad-hoc projects, as assigned.    Required Knowledge, Skills and Abilities - Demonstrated high level of proficiency in Power BI reporting and dashboard creation. - Demonstrated high level of proficiency in MS office (advanced Excel macro-based applications, leading to creating & managing performance dashboards). - Working knowledge/experience on SQL and Tableau is a plus. - Strong analytical and problem-solving skills and exceptional attention to detail. - Good comprehension of technology and data management tools used in the process of collecting, storing, retrieving, and analyzing data. - Ability to work and thrive in a collaborative team environment. - Excellent communication skills, both in writing and verbally, including: - the ability to clearly and concisely present complex quantitative analysis with actionable insights to a wide audience, including clients, managers, and senior leaders; - and effectively using active listening skills. - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Flexible, independent, and organized with strong time management skills and ability to work on multiple projects under tight deadlines. - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change.    Qualifications and Experience - Graduate of Business Administration, Management Information Systems, Accounting, Mathematics, Statistics, Industrial Engineering, Computer programming-related studies or any other related courses. - 2-3 years’ experience in reports management and data analysis, with proven ability to deliver high quality & accurate reports within demanding timescales.   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2021-5314
City
Cavite
Job Locations PH-Cavite
Posted Date 1 week ago(4/27/2021 1:50 AM)
Position Summary Appen’s Team Manager is responsible for monitoring and driving key performance metrics for a group of Associate Project Managers and Project Managers. The Team Manager works collaboratively with Appen Management to meet all project and client requirements.   Responsibilities - Responsible for meeting and maintaining quality and productivity targets set by the business or the project - Oversees the team’s performance, attendance, and work attitude - Provides daily/weekly/monthly/quarterly/yearly and adhoc reports which may include: - Productivity - Quality - Task progress - Ensures that deadlines are met on tasks that are time sensitive - Creates training manuals with project managers - Leads and facilitates project specific training initiatives as needed - Leads a continuous improvement culture within the operations/project - Provides overall leadership in employee morale and motivation on the Operations floor - Acts as mentor to associates and specialists - Creates scorecard with project manager, quality team to ensure SLA’s and KPI’s are met - Implements changes to process and measures as dictated by the project - Accountability: - Performs a monthly review of associates and specialists performance - Review of actual results vs client SLAs - Review of project’s quality outputs (error trends, repeat offenders) - Productivity and utilization of Annotators and Supervisors - Provides daily attendance and headcount report - Ensures accurate records of production hours worked on Appen Timesheets for purposes of payroll and client headcount report - Provides leadership through decisions needed to ensure proper daily staffing - Mitigation of Employee relations issues within the operations team - Disciplinary actions - Issues pertaining to morale and motivation - Works with the Program Manager and Project Managers on the creation of training requirements - Conducts training and onboard new hires to the project - Lead employee engagement initiatives and ensure proper return on investment through output - Attend to corporate requirements for the project / operations - Work with local support teams to ensure compliance to site or local requirements - Where necessary, complete additional tasks as assigned.    Required Knowledge, Skills and Abilities - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - Minimum 1-2 years of Team Lead experience in a metric -driven setting working in a production, operation, or call center environment is desired   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2021-5313
City
Cavite
Job Locations PH-Cavite
Posted Date 1 week ago(4/27/2021 1:46 AM)
Position Summary Appen’s Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The PM works collaboratively with an Appen project team to meet all project and client requirements. These positions will support various project work for programs under the incubator team.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Ensure ICs have access to required tools, guidelines and other project resources to meet project requirements - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned    Required Knowledge, Skills and Abilities - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others. - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment - Must be a higher-level Project Manager with experience leading projects and managing multiple teams   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5312
City
Cavite
Job Locations PH-Cavite
Posted Date 1 week ago(4/27/2021 1:40 AM)
Position Summary The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities - Communicate in a timely, clear and concise manner to stakeholders. - Provide regular status reports of projects, as well as in-depth analysis to identify and recommend result improvements - Build and manage a virtual roster of proficient independent contractors to meets or exceeds project objectives and/or targets - Under manager guidance, communicate directly with client, using proper communication procedures for both production-related questions and technical issues - Proactively provide on-the-spot positive and constructive feedback to independent contractors regarding both metrics-driven, behavioral issues, strengths, and areas for improvement    Required Knowledge, Skills and Abilities - Degree from an accredited university or at least 2 years of relevant experience - Experienced in managing and prioritizing large volumes of email correspondence - Experienced in delivering exceptional customer service - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Excellent oral and written communication skills - Intermediate to advanced MS Excel skills - Open to work at Lancaster New City, Imus, Cavite - Candidates must be amenable to work on a night shift schedule     Qualifications and Experience - Project Management, Data Analytics/Management and/or Process Improvement is an advantage   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2021-5310
City
Cavite
Job Locations US-Remote
Posted Date 3 days ago(5/4/2021 6:14 PM)
  About the Role   As a Platform Support Specialist, you will provide Tier 1 and Tier 2 support to internal and external users of Appen’s Data Annotation Platform via live-chat, email, and phone. The PSS uses their advanced platform knowledge and experience troubleshooting issues to resolve customer requests and is the first line of defense for investigating and escalating issues to appropriate departments as needed. Along with providing excellent customer service by interfacing directly with customers the PSS will help with improving the self-service knowledge base, strategic internal initiatives, and a host of other projects aimed towards continually improving the customer experience.   Responsibilities - Answer support tickets, emails, live-chats, and phone calls from annotation platform users (both internal and external) via Zendesk - Troubleshoot, prioritize & escalate platform incidents, issues, and bugs to the engineering team - Write and update documentation in the annotation platform Self-Service Center - Participate in Support Rotation Coverage (Support hours currently range from 6 AM - 6 PM PST, but we are looking to extend our current offering) - Drive onboarding & platform training for new hires in the Support team - Manage the Zendesk support tool in an Admin capacity to carry out tasks related to reporting and analysis of team processes and performance. - Collaborate cross-functionally with Product Managers on user testing and documentation of new features   Required Experience/Skills  - Minimum 3-5 years of experience in a technical support role for a SaaS platform - Working knowledge of HTML/CSS and API support - Willingness to dive into the Appen Data Annotation Platform and become the subject matter expert - Highly committed, flexible, productive and team-oriented - Ability to work a flexible schedule that may include early or late shifts - Experience with a support service desk tool (such as Zendesk) to answer customer inquiries, conduct ticket reporting, and pull metrics to analyze support performance​ - Expert communicator with the ability to translate technical jargon to non-technical customers in a clear, concise, and timely manner - Ability to operate in a fast-paced environment and manage multiple projects, objectives, and deadlines - Analytical thinking & problem-solving - Nice to Have: - Foundational knowledge of Python, JavaScript, Liquid Logic, SQL - A love for data and data-driven decision making     About Appen   Appen is a Human-in-the-Loop AI solution for data science and machine learning teams. Our industry leading, AI-assisted data annotation platform trains, tests, and tunes machine learning models to make AI work in the real world. Appen’s technology and expertise supports a wide range of use cases that gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2021-5308
City
Remote
Job Locations US-WA-Seattle | US-CA-San Francisco | US-TX-Dallas
Posted Date 4 weeks ago(4/12/2021 1:29 PM)
About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.     Position Summary Our deeper partnership with Falcon has opened new opportunities to provide support for new areas in this business line. Mirroring Falcon’s technology team layout there is a requirement for a new Technology leadership role. This role will straddle the Falcon Delivery team and the newly created Global Solutions team. It will be focused on building relationships, solutions and supporting today’s business with Falcon as well as looking for new opportunities, solving new problems and bringing balanced, technical perspectives and value to the Falcon account.   To be successful in this role you will need to:   - Bring expertise, passion, and thought leadership driving transformation in the delivery team, looking at ways to partner with Operational leadership on automation, tooling and efficiencies. - Ability to take a thoughtful position on industry issues and trends and within a client setting and value to customer conversations and solutions. - Lead the innovation process within the Falcon account and be an influential contributor in Global solutions for all of our customers. - Identify, scope, document, model and lead other activities to develop of tools, systems, training programs, metric development, and reporting for Falcon. - Partner with the Customer success team to drive adoption of the ADAP platform. - Drive the adoption of our internal platforms across all possible scenarios. - Build, buy and partner with internal and external teams on technology that demonstrates innovation and the ability to deliver. - Bring executive presence to build relationships within the Falcon organization through demonstrated knowledge presentation and superb listening skills. - Generate accretive sales opportunities, grow the Appen brand and network, identify and grow executive relationships. - Create and curate marketing material that shows our world class technology client portfolio. - Achieve top scores on the Falcon scorecard, in technology development, delivery and innovation. .  Responsibilities - Continuous Quality Improvement Collaboration with Client Teams : Manage a technology and solution initiative that delivers iterative improvements to processes across all Client teams. - Liaison with Program Management teams: Gather problem statements that enable teams to deliver innovative solutions. - Leading Metric Development: Identify and develop internal leading metrics, reporting for project teams to improve innovation. (prior to Client impact). - Collaborate with Solutions team: Drive industry trend analysis, and develop solutions to align to client and industry needs. - Communication:Lead and/or participate in regular team meetings. Where necessary, complete additional tasks as assigned. - Technology Strategy: Implement a clear overall strategy with scalable processes/tools/systems that allow resource efficient monitoring of decision accuracy and surface overall user experience issues fast and effectively to define appropriate continuous improvement programs - Assess and prioritize the top-technology issues affecting the teams across all decision-making channels   Qualifications and Experience - 6 to 10 years of qualified experience - Bachelor’s degree in Information Systems or equivalent degree / work experience - Minimum of 2 years of experience with Information/Business Systems. - Experience with integration, infrastructure roll out/API development a plus. Required Knowledge, Skills and Abilities - Excellent ability to serve as the liaison between Client and Technology teams delivering solutions. - Technical/professional expertise is demonstrated through problem solving, applying professional judgement, and competent performance. - Consultative, collaboration approach and demeanour. - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action.
ID
2021-5293
City
Seattle
Job Locations US-WA-Seattle | US-CA-San Francisco | US-TX-Dallas
Posted Date 4 weeks ago(4/12/2021 1:30 PM)
About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.     Position Summary Our deeper partnership with Falcon has opened new opportunities to provide support for new areas in this business line. Mirroring Falcon’s partner management team layout there is a requirement for a new Demand Planning role. The role be focused on partnering with Facebook on new programs, building reporting on capacity within the team, and trends within our crowd.   To be successful in this role you will need to:   - Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function. - Review historical trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results. - Provide input to the Supply Planning organization in developing inventory strategies for all locales. - Closely coordinate and partner with the recruitment team ensuring we have the right type and quantity of FTE and crowd resources. - Create statistical forecasts: -   -Gather, analyze and validate data   - Review resulting statistical forecast model. - Provide input to volume planning - Facilitate and manage demand planning/customer meetings - Achieve consensus with the business side and the demand chain - Prepare and maintain relevant reports pertaining to demand planning process  Qualifications and Experience   - - - 5+ years of experience in business strategy, finance, analytics or forecast planning experience with Excel and Powerpoint - Experience with forecasting tools - Experience in problem solving individually and in a group setting and knowledge of financial drivers of the business Experience with statistical forecasting methods and forecast accuracy metrics Preferred Qualification - Experience with advanced Excel - Experience in shifting priorities, while maintaining organization and control - Experience in strategic planning in tech company, or strategy consulting with a focus on technology - Experience in SQL/Tableau/Power BI/visualization tools
ID
2021-5292
City
Seattle
Job Locations US-WA-Seattle | US-CA-San Francisco | US-TX-Dallas
Posted Date 1 month ago(4/7/2021 10:06 AM)
 About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.     Position Summary The Quality Manager role will provide quality and innovation assistance to the existing project management teams, supporting on the continuous improvement of quality to our main clients. The Quality Manager will have a strong technical understanding of the workforce management platforms and annotation tools, their capabilities and current processes.  This position has creative latitude and focuses heavily on business intelligence and continuous improvement.   Responsibilities - Continuous Quality Improvement Collaboration with Client Teams : Manage a quality improvement program that delivers iterative improvements to processes across all Client teams. - Liaison with Program Management teams: Gather problem statements that enable teams to deliver innovative quality solutions. - Leading Metric Development: Identify and develop internal leading metrics, reporting for project teams to improve quality and delivery performance (prior to Client impact). - Visualization Techniques: Define and develop Client SLA, KPI and CPI metrics, reporting and interactive scorecards. - Collaborate with Rater Community Manager:In support of a ‘Crowd as a Customer’ initiative, driving quality standards across our crowd. - Communication:Lead and/or participate in regular team meetings. Where necessary, complete additional tasks as assigned. - Quality Strategy: Implement a clear overall quality strategy with scalable processes/tools/systems that allow resource efficient monitoring of decision accuracy and surface overall user experience issues fast and effectively to define appropriate continuous improvement programs - Quality Metrics: Passionately tell the story of why Quality matters, build consensus, and inspire others to move fast on fixing problems. - Team Management: Effectively manage and mentor a team responsible for diverse workflows, Quality channels, and global stakeholders - Assess and prioritize the top-quality issues affecting the teams in your office across all decision-making channels - RCA’s: Find creative workarounds for quality issues where our tools are the root cause and a technical solution is not imminent. Manage investigations of escalations of inaccurate decisions, to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect   Qualifications and Experience - 2 to 3 years of qualified experience - Bachelor’s degree in Information Systems or equivalent degree / work experience - Minimum of 2 years of experience with Information/Business Systems. - Minimum of 2 years of experience programming with MS SQL Server, Python, Excel Macros (VBA), HTML or R - Demonstrated experience: - facilitating root cause analysis and value stream mapping workshops - performing statistical analysis to understand correlation     Required Knowledge, Skills and Abilities - Excellent ability to serve as the liaison between Client and Technology teams delivering solutions. - Technical/professional expertise is demonstrated through problem solving, applying professional judgement, and competent performance. - Consultative, collaboration approach and demeanor. - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action.
ID
2021-5289
City
Seattle
Job Locations US-CA-San Francisco
Posted Date 2 months ago(3/22/2021 6:40 PM)
Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience enriching a wide variety of data types including speech, text, image, and video. JOB DESCRIPTION Overview Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia, and has subsidiaries in the United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s clients include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning. Appen is listed on the Australian Stock Exchange with stock code: APX About this role Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produce the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging, and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text, and audio, as well as data capturing. Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate, who will join Appen’s data science team. We are seeking a HCI researcher with hands-on expertise in user study and rapid prototyping to build solutions that improve millions of annotators' efficiency at scale. You get the opportunity to work with our global tech team from Shanghai, Silicon Valley, UK, and Sydney. It is a leading data company with a start-up culture. And we only want people who long for making a huge impact on the AI world instead of just a job! Responsibilities: - Perform research to evaluate existing annotation behaviors, tools, and workflows - Design, prototype and evaluate annotation tools/pipelines using human-centered approach - Work closely with organizations outside Data Science team to deliver value to customers - Contribute to our long-term vision in annotation tool design Minimum Qualifications: - Advanced degree in Human-Computer Interaction, Cognitive Psychology, Interaction Design, Human Factor, Computer Science, or related fields. - Proficiency in a wide variety of qualitative and quantitative user research methods - Hands-on experience with rapid prototyping, experimental design, and usability evaluation - Strong communications skills, both verbal and written in English - Ability to work independently to research innovative solutions to challenging business problems. Preferred Qualifications: - Familiar with JavaScript, or other programming languages. - Prior experience in annotation tools and operations - Good understanding of various deep learning and machine learning algorithms - Strong quantitative skills and experience in hands-on large-scale data analysis. - Attention to visual details and good awareness of design quality We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.       
ID
2021-5285
City
San Francisco
Job Locations US-CA-San Francisco
Posted Date 3 months ago(2/3/2021 5:11 PM)
About Appen The Appen Data Annotation Platform (ADAP) is the essential Human-in-the-Loop Machine Learning platform for data science and machine learning teams. It serves Fortune 500 and fast-growing data-driven organizations across a wide variety of industries, including autonomous vehicles, intelligent personal assistants, medical image labeling, consumer product identification, content categorization, customer support ticket classification, social data insight, CRM data enrichment, product categorization, and search relevance.   About the Role ADAP users range from engineers and data scientists to subject matter experts creating training data for machine learning. You will be working on the most important problems in technology today: how can humans and AI collaborate to solve important and sometimes complicated tasks?   As a member of our Client Workspace team, you will design, build, and improve on tools used by many widely-known tech companies with large-scale, active machine learning initiatives. This may include collecting and managing training data for AI models, evaluating the performance of the machine learning models used by that data, or building infrastructure and managing data pipelines. Specifically, you will work on a generalized annotation API that consists of both automated and human-driven annotation tools for 2D and 3D images, video, text, and audio data. The platform will combine human input (eg: bounding boxes on objects) and Machine Learning input (eg: automatic object tracking in videos) for maximum efficiency and effectiveness. You will be on a cross-functional team collaborating with members of the Product, Machine Learning, Dev Ops, and Engineering teams.   Your work will consist of implementing new features and services, maintaining infrastructure, and migrating existing services to an event-driven, microservices-based architecture. You’ll mentor less experienced developers and constantly work on improving your own skills and the quality of our codebase. For more about what we build, please visit the Appen Platform Overview.   The Ideal Candidate: You enjoy thinking about and working on enterprise-level data processing systems. You are looking for a company at the epicenter of a rapidly-developing machine learning industry and are driven by a hunger to learn and develop your skills. You are passionate about working on a project that contributes meaningfully to the further development of technology and to humanity as a whole. You care about best practices and you choose the tools you work with judiciously and deliberately. You have strong analytical skills, an unwavering commitment to quality, an open-minded and collaborative work ethic, and cutting-edge coding skills.   Responsibilities / Opportunities: - Build & maintain low-latency, high-scalability data pipelines in service of our human-in-the-loop machine learning workflows platform. - Build & maintain adapter services for ingesting data from a wide variety of streaming and batch-based sources. - Build & maintain services for throttling, backpressure, schema management, and normalization. - Implement QA and testing strategies. Promote best practices for writing maintainable code. - Participate in selecting tools and setting development standards at Appen.  - Ability/readiness to develop excellent working relationships with a diverse team of peers across organizations (Engineering, QA, DevOps, Product, Design, et al).   Competencies: - 3-4+ years of software development experience in cloud-based, multi-tiered, enterprise application systems. - 3-4+ years managing data platforms/engineering using enterprise service bus or message-based architectures, such as Kafka, Redis, RabbitMQ, or similar. - Hands-on experience with developing microservices and successfully building products using SOA. - Hands-on experience with event-sourcing and functional programming patterns. - Hands-on experience with AWS, Git, Docker, Gradle, Jenkins, Jira, and Confluence.     Nice-to-have Competencies: - Familiarity with batch processing and workflow tools such as Airflow, Luigi, Celery, or others - 1-2+ years production environment-level experience with Ruby on Rails application development. - Prior production experience with Java, and/or Scala, or Python. - Familiarity with basic machine learning concepts.   Appen offers an attractive total compensation package including outstanding benefits and stock options. Learn more about our company and culture, start here: Appen at a Glance.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5253
City
San Francisco
Job Locations US-CA-San Francisco
Posted Date 3 months ago(1/26/2021 10:22 AM)
Job Summary:   Appen provides high-quality AI training data solutions and has over 20 years of expertise in delivering training data for thousands of projects globally to give you the confidence to deploy your world-class AI programs at scale. For this role, you will own and drive the data analytic platform that empower business stakeholders to access data from a single source of truth and create business analytics reports. You will be responsible for the roadmap strategy and execution by collaborating with internal business owners to understand business problems and working closely with engineering to deliver data solutions.   Key responsibility: - Work with internal customers to acquire a deep understanding of their data needs to solve their business problems and translate them into requirements. - Define product strategy and roadmap to support data and business analytics reporting needs to increase internal efficiency. - Partner with a program manager to define a business process to migrate existing SQL tools to a new visualization tool and consolidate duplicate SQL queries and retrieve data from the new data warehouse. - Partner with data engineering to define and build data models and enterprise data warehouse infrastructure and governance features to provide data access and security. - Work with business stakeholders to gather data and business reporting requirements and write user stories and use cases. - Prioritize features and development efforts based on a thorough understanding of customer and business needs and company strategy. - Partner with internal business owners to define metrics that can measure the success of deliverables.   Qualification: - Bachelor's degree in Business Analytics, Computer Science, Engineering, or equivalent - 5+ years of product management experience for enterprise SaaS platform - 2+ years of experience in machine learning applications. - 2+ years of experience in data analytics, data visualization, and dashboard/reporting - Deep understanding of data modeling, data pipeline, and reporting system - Experience with data architecture driven by business requirements - Experience in designing and building data platform, ETL, data prep features and performance tuning. - Ability to perform hands-on data analysis, including querying your data - Experience with data visualization and analytics platforms like Excel reporting, Power BI, Mode Analytics, etc. - Ability to drive results through influence and problem-solving aptitude. - Ability to execute and manage expectations across various functional teams.      
ID
2021-5245
City
San Francisco
Job Locations PH-Cavite
Posted Date 2 days ago(5/5/2021 5:54 PM)
Responsibilities - Design, build and implement custom solutions to process large amounts of data through the Appen Data Annotation Platform - Provide technical recommendations as a “trusted advisor” to internal and external stakeholders with a “customer first” mentality - Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals - Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements - Travel to customer on sites as needed (post COVID-19)    Required Knowledge, Skills and Abilities - Ability to break down complex problems and resolve through customer consultation and execution. - Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences - Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment - Working knowledge of scripting and coding, database querying, and web development (e.g. Python, JavaScript, HTML, CSS, and SQL)    Qualifications and Experience - Minimum 3 years of implementation experience and/or in a technical customer-facing role - Nice To Have Skills: - B.S. in Computer Science or Technical Bootcamp Equivalent - Knowledge of ETL and ETL workflows - Exposure to AWS Cloud Services, such as S3 and Lambda - Experience building Executive-level and customer-facing dashboards and analysis   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5244
City
Cavite
Job Locations US-CA-San Francisco
Posted Date 7 months ago(9/23/2020 9:55 AM)
Don’t see an suitable linguistic role but would like us to know about you when positions become available? Submit your resume here and you will be placed in our database for future consideration.   Appen’s linguistic openings – linguists, computational linguists, project managers, phoneticians - are with the AI Specialist Team.Our professional linguists offer a range of services including pronunciation lexicons, automatic speech recognition transcription, machine translation, and more. Our team’s mission is to deliver the best data solutions and expertise to developers of AI for communication, driven by our passion for innovation and our love of languages.   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2020-5114
City
San Francisco
Job Locations CN-Shanghai | CN-Shanghai | CN-Beijing
Posted Date 1 year ago(4/19/2020 5:25 PM)
Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produces the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text and audio, as well as data capturing. Appen Tech team is solving the AI data problem by combining the power of human and technology. This world-class and exciting engineering position awaits qualified candidate. This team is responsible for build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and preannotation with machine learning. It is an exciting opportunity to make your own mark in the AI data industry! You also get the opportunity to work with our global tech team from Silicon Valley and Sydney. It is a leading data company with a start-up culture. People in the team are friendly, highly motivated, and extremely bright. Our team tries to maintain a work climate of professionalism, innovation, career growth, and fun. And we only want people who wants to make a huge impact to the AI world instead of just a job!   Responsibilities • Build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. • The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and pre-annotation with machine learning. • Learn and understand AI data need in those fields and provide best platform to generate high quality data with least human effort. • Drive innovation in modern-architected web and mobile development(both frontend and backend). • Technical lead for new and existing product initiatives, assist with definition of product direction • Define, design, troubleshoot, and debug complex, multi-tier distributed software applications. • Work with manager, engineers, product management and Operation team to design and implement application features. • Estimate engineering effort, plan execution cycles, and rollout system changes   Requirements • BS, MS, or PhD in Computer Science or related technical discipline (or equivalent). • 3+ years’ work experience in software development area, at least 1+ years’ experience on fullstack development. • Experience of modern-architected web and mobile development is preferred. • Excellent understanding of computer science fundamentals, data structures, and algorithms • Excellent problem-solving skills. • Working Experience in Multi-national Company is a plus.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-4962
City
Shanghai