Appen

Job Listings


Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 1 of 2

Job Locations PH-Cavite
Posted Date 8 hours ago(8/2/2021 4:17 AM)
Position Summary HR Specialist responsibilities include preparing compensation and benefits packages, setting up company policies and maintaining updated employee records. To be successful in this role, you should have a good understanding of full employee life cycle and solid knowledge of labor legislation. Ultimately, you will foster a healthy workplace by ensuring our HR procedures always run smoothly.   Responsibilities - Prepare and review compensation and benefits packages - Manages Onboarding and inform employees about additional benefits they’re eligible for - Contract Management - Update employee records with new hire information and/or changes in employment status - Maintain organizational charts and detailed job descriptions along with salary records - Conduct sessions and ensure implementation of HR policies throughout the organization and other initiativves - Manages and process Employee grievances - Implement and organize engagement activities - Process employees’ queries and respond in a timely manner - Handle escalations, concerns, queries of employee related concerns - Stay up-to-date and comply with changes in labor legislation - Partner with other departments in solving employment concerns, benefits concerns or labor relations challenges. - Ensure end-to-end processing of employee cases, notices and memorandums. - Make recommendations to implement improved processes. - Provide ongoing training for new processes and policies for all employees, fielding any questions or concerns. - Knowledge, understanding, compliance, and enforcement of all applicable Federal and Local laws and regulations. - Ensure timely and quality delivery of personnel services - Manage the company’s various employee databases - Conduct offboarding activities - Implement labor policies: manage employee relations, handling complaints, investigation of allegations of company policy violations, and just implementation of disciplinary actions - Provide support and assistance to different areas of HR such as Employee Relations, Events Management, Compensation and Benefits, etc.    Required Knowledge, Skills and Abilities - Must be flexible with work hours depending on business requirements - Proven work experience as an HR Specialist or HR Generalist - Hands-on experience with Human Resources Information Systems (HRIS) like Workday - Solid understanding of labor legislation and payroll process - Excellent verbal and written communication skills - Good problem-solving abilities - With knowledge on Mandated Benefits and Law - Knowledge on different employment contracts in the Philippines - Excellent time management skills - Strong analytical and problem-solving skills - Above average verbal and written communication skills - Proficient in MS Excel, MS Word and MS Powerpoint - Knowledge of other applications such as Survey Monkey, MS Forms is a plus - Maturity to work under pressure and tough deadlines - Accuracy and good attention to details    Qualifications and Experience - Bachelor’s Degree in Human Resources, Psychology or other management related courses - At least 3 years’ experience as an HR Specialist - Willing to work on night shifts, weekends and/or holidays - Exposure in handling Labor Relations is a plus - With strong exposure in creating and processing of employee cases, memorandums, notices and internal labor processes - Excellent interpersonal, sound, written, and oral communication skills - Ability to maintain the highest level of confidentiality and can work with a high level of accuracy and attention to detail. - Experience or knowledge in ISO, PEZA, Lean Methodologies a plus - Experience in using reporting analytics tools a plus   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5467
City
Cavite
Job Locations PH-Cavite
Posted Date 8 hours ago(8/2/2021 4:09 AM)
Position Summary This role is an entry-level position and reports to either the HR team lead, or manager. Your main responsibilities as the HR Assistant will be to maintain and update employee records, support HR processes, as well as manage various HR documents and internal databases, such as holiday and leave.   HR Assistant will act as the first port of call to employees and external partners for all HR related queries. As a priority, HR Assistant will handle the majority of employee documentation, including contracts, onboarding paperwork and starter packs. A good understanding and knowledge of employment law and ensuring the HR department conforms to these is key. Assisting with any other administrative tasks as and when they arise may be necessary.   Responsibilities - Forming and maintaining employee records - Updating databases internally, such as sick and maternity leave - Preparing and amending where necessary HR documents, i.e. employment contracts and recruitment guides - Communicating with external partners and internal stakeholders - Reporting regularly on HR metrics, such as company turnover, diversity, productivity, etc - Being the first point of contact for employees on any HR related queries - Submit documents to government agencies - Assisting with payroll by providing the department with relevant employee information, i.e. holiday and sick days taken, company ID, etc - Helping with various arrangements internally - Assist and support in engagement activities    Required Knowledge, Skills and Abilities - Attention to detail, organized and can prioritize workload - Above average English written and verbal skills - Can communicate with any level of colleague within the business - Experience in engagement activities a plus - Experience in 201 filing preferred - Above average MS Excel, MS Word, MS Powerpoint skills - Experience as an HR Assistant, HR administrator or HR administrator’s assistant - Understanding various HR software systems a plus - Good understanding of PH labor laws - Willing to work in the office as needed during pandemic - Graphic design experience is a plus    Qualifications and Experience - HR Assistants are expected to be qualified to degree level, in either HR, management or a business related field. Previous administrative experience is essential, but not necessarily within the HR sector. Being organised and able to prioritise is vital, as is having good communicative and relationship building skills, as you will work with various people across the whole business. - Fresh graduate of HR Admin, Business or related degree that has completed HR related interships - Open to other non-HR degree but must have at least 6 months experience as an HR Admin   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5466
City
Cavite
Job Locations PH-Cavite
Posted Date 3 days ago(7/30/2021 9:19 AM)
Position Summary Appen’s Project Assistant, will work autonomously and as part of a team you will be the first point of contact for our crowd workers providing timely resolutions via helpdesk management software. The Project Assistant will work closely with members of the project management team to assist with the successful delivery of various projects. To be successful in this role, you will need to develop and drive the tracking of tickets and emails ensuring all support requests are captured, measured and resolved with priority with a focus on escalation and resolution management. You will also work on additional project tasks related to crowd communication and support, and other ad hoc tasks.   Responsibilities - Provide customer and technical support via email and chat sessions with users - Escalate unsolvable issues to the appropriate teams - File Bug Reports and New Feature Requests - Provide status reports on issues/ concerns to the appropriate teams - Create knowledgebase articles and Frequently Asked Questions (FAQs) based on resolved trouble-shooting tasks - Test tools, its features and bug fixes - Stay current with system information, changes, and updates    Required Knowledge, Skills and Abilities - Proficient in English. Excellent written or verbal communication skills including an ability to present information clearly and concisely - Experience managing and prioritizing large volumes of tickets - Experience with a Windows operating system and Office suite - Basic Excel skills required - Knowledgeable of bug testing software (manual/automated) and/or relevant software computer applications a plus - Experienced in providing excellent customer service    Qualifications and Experience - Minimum 1-year experience in doing customer or technical support and/or quality assurance   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5464
City
Cavite
Job Locations US-WA-Kirkland
Posted Date 6 days ago(7/27/2021 9:52 AM)
PROJECT MANAGERAbout Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning. Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of specialists, linguists and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Provide regular project status reporting and in-depth analysis when required - Build strong client relationships to increase client satisfaction and revenue opportunities - Drive continuous project improvements and efficiencies - Coordinate between project team members in a matrix environment - Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Participate in the training and mentoring of new and existing Appen staff - Participate in program improvements, initiatives, and committee work as assigned - Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships  Minimum Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a a technology-oriented or services organization - Client facing or relationship management experience - Proficient in English – excellent oral and written communication skills - Advanced Excel skills  Desired Qualifications and Experience - Exposure to speech technology, market research, or a machine-learning related field - Experience working with crowdsourcing platforms involving complex demographic requirements a bonus  You will succeed in this role if you are - A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent at communication, including an ability to present information clearly and concisely in writing or verbally - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - An analytical thinker with ability to proactively identify problems, gather information and set course of action    
ID
2021-5463
City
Kirkland
Job Locations US-WA-Kirkland
Posted Date 6 days ago(7/27/2021 9:39 AM)
ASSOCIATE PROJECT MANAGER   Opportunity Overview:   Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 800,000 skilled contractors, Appen partners with technology, automotive and eCommerce companies -  as well as governments worldwide -  to help them develop, enhance and use products that rely on natural languages and machine learning.     Position Summary: Appen’s Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) doing search, social media and/or ecommerce evaluation, review, tagging and content annotation.  The APM works collaboratively with an Appen team to meet all project and client requirements.   Key Responsibilites   Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction   Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations   Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis   Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned   Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned     Qualifications:  - Driven to focus on quality and service delivery - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Must also be an attentive and careful listener and respond appropriately to others  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives the development and implementation of new ideas   Required Knowledge, Skills and Abilities: - BS or BA degree from an accredited university or equivalent work experience preferred - Minimum 1-2 year of quality management experience in a metric -driven setting working in a production, operation, or call center environment is desired - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus -  
ID
2021-5462
City
Kirkland
Job Locations PH-Cavite
Posted Date 3 days ago(7/30/2021 9:17 AM)
Position Summary Appen’s Project Manager (PM) is responsible for coordinating teams of subject matter experts and project resources including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The key accountability is delivering key performance metrics (throughput, quality and budget) for assigned projects. The PM works collaboratively with an Appen project team to meet all project and client requirements.    Responsibilities The role includes but is not limited to the following duties and responsibilities: - Delivery to project objectives within project scope, timeline and budget - Develop and execute delivery and quality management plans to support a project end-to-end - Coordinate technical activities and aspects of the projects - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve project team results to, in-turn, improve client satisfaction - Actively participate in Client regular business performance review meetings to establish and grow client relationships - Communicate, with all stakeholders, in a timely, clear and concise manner - Coordinate project team members including ensuring access to required tools, guidelines and other project resources to meet project requirements - Manage risks and issues and undertake recovery actions as necessary - Prepare and implement project plans, prepare reports and project-related materials - Solicit and use input and feedback from client, Appen managers and project team members to help drive efficiencies and improve quality plans - Provide regular project status reporting and in-depth analysis when required - Participate in the training and mentoring of new and existing Appen staff - Adapt to changing project needs and expectations - Participate in program improvements, initiatives, and committee work as assigned    Required Knowledge, Skills and Abilities - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues - Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others. - Driven to focus on quality and service delivery - Demonstrated time management and organizational skills with attention to details - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce. - Innovative thinker who drives the development and implementation of new ideas - Displays a high level of business acumen    Qualifications and Experience - BS or BA degree from an accredited university or equivalent work experience preferred - 2 to 5 years of project management experience in a technology-oriented or services organization - Client facing or relationship management experience - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Familiarity with a range of Natural Language Processing technologies and/or Solid understanding of linguistic concepts and terminology are a bonus - Exposure to data management   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5453
City
Cavite
Job Locations PH-Cavite
Posted Date 3 days ago(7/30/2021 8:26 AM)
Position Summary Product Support Analysts handle technical requests filed by end users of a company’s product or system. Their primary responsibility is troubleshooting and resolving errors, and throughout their work they must constantly log details for later reports and to provide customers with updates. When not fixing issues, they assist other development engineers by contributing to product development and improving processes. Following a full-time schedule, Product Support Analysts usually work either in information technology.   Responsibilities - Troubleshoot Issues - When technical issues with the product arise, Product Support Analyst must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates. - Contribute to Product Development - Product Support Analyst participate in release stage of the product development process, including testing to make sure the fixing addresses and(or) works the incident or request raised by the customer. - Assist Users - This role entails interacting with product internal. These interactions can occur in various setups, phone calls, emails, and live messaging chats, making sure all interactions are fetched in the ticketing system. In all of these cases, it’s vital to address concerns promptly and maintain a helpful attitude. - Prepare Technical Documentation - Product Support Analyst prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides. - Suggest Improvements - Because Product Support Analyst deal with product issues firsthand, they can readily suggest overall product improvements, such as features that customers want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency.    Required Knowledge, Skills and Abilities - Product Support Analyst are analytical individuals who use critical thinking and technical expertise to relentlessly improve products. Good communication and soft skills come in handy, as do the abilities to multitask and work well under pressure. In addition to a bachelor’s degree in a field related to information technology or engineering, employers look for product support Analyst with the following skills: - Problem-solving skills– successful Product Support Analyst excel at resolving problems encountered by users, whether these require only quick fixes or major collaborative efforts across various departments - Technical expertise– regardless of their industry, all Product Support Analyst have a deep understanding of the product they handle as well as the processes behind it - Customer service– Product Support Analyst must communicate well with customers, paying attention to their concerns and providing clear, regular updates for ongoing requests - Attention to detail– it’s crucial for Product Support Analyst to be mindful of details since their tasks include creating extensive documentation, tracking errors, and making changes to products - Multitasking– Product Support Analyst handle technical issues from multiple customers at the same time, along with other responsibilities such as writing reports and participating in manufacturing or development    Qualifications and Experience - Education– A bachelor’s degree graduate in the field of Computer Studies or Information Technology - Work Experience– Minimum of two years experience in Product Support or Customer Service, Software Defect Life Cycle (SDLC) process - Certification– ITIL4 Certification is a plus but not required   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5452
City
Cavite
Job Locations PH-Cavite
Posted Date 3 days ago(7/30/2021 9:22 AM)
Position Summary Appen’s Crowd Help Desk Analyst will work autonomously and as part of a team you will be the first point of contact for our crowd workers providing timely resolutions via helpdesk management software. To be successful in this role you will need to develop and drive the tracking of tickets and emails ensuring all support requests are captured, measured and resolved with priority with a focus on escalation and resolution management.   Responsibilities - Provide customer and technical support via email and chat sessions with users. - Escalate unsolvable issues to the appropriate teams. - File Bug Reports and New Feature Requests - Provide status reports on issues/ concerns to the appropriate teams - Create knowledgebase articles and Frequently Asked Questions (FAQs) based on resolved troubleshooting tasks - Test tools, its features and bug fixes - Stay current with system information, changes, and updates   Required Knowledge, Skills and Abilities - Proficient in English. Excellent written or verbal communication skills including an ability to present information clearly and concisely - Experience managing and prioritizing large volumes of tickets - Knowledgeable of bug testing software (manual/automated) and/or relevant software computer applications a plus - Experienced in providing excellent customer service   Qualifications and Experience - Minimum 1-year experience in doing software development quality assurance - Must have strong organizational and communication skills (both written and verbal)   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5451
City
Cavite
Job Locations PH-Cavite
Posted Date 3 days ago(7/30/2021 8:26 AM)
Position Summary Reporting to the IT Service Desk Manager, responsibilities revolve around the effective delivery of remote IT Support Appen customer and users. Daily job routine will include resolving incidents and requests captured via service desk tool (Solarwinds) and minor administrative and organisational task to assist the IT Service Desk Manager.   Responsibilities - Provide remote service desk to all offices and users in Appen globally - Combination of onboarding/offboarding users, desktop and application support within Microsoft AD and Mac/Linux platform - Perform a wide variety of online support across many technologies - Point of escalation to senior tier (System administration team) - Occasional project team work to deploy solutions for the business - Training and assist internal customer in the use of technology    Required Knowledge, Skills and Abilities - Good verbal and written English. Able to understand and be understood. - Fast learner - Technical writer - Adept troubleshooting approach - Good team player - Performance: Able to work with precision and good knowledge on the task at hand. - Grit: Willing to perform above and beyond expected role confidently. If asked to go a mile, he/she is willing to give an additional mile. - Honesty: Accountable for the actions taken in providing solutions and workarounds for the customer. - Humility: Able to show respect and share knowledge amongst colleagues and team members.    Qualifications and Experience - Minimum two (2) years experience in IT support roles. This applies also for internal sourcing from Appen project operations. - Experience working with an IT internal services and global remote teams - Experience with end-user support and Active Directory - Experience with Windows and MacOS environments - Knowledge of Active Directory, O365 and G-suite in user management level - General understanding of LAN & WAN networking principles - Understanding of end-point backup systems and software for desktops - Familiar with ITIL framework and customer service principles is highly regarded - Excellent customer service rating   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5450
City
Cavite
Job Locations PH-Cavite
Posted Date 3 days ago(7/30/2021 8:24 AM)
Position Summary Reporting to the Senior Manager, Analytics, the commercial BI analyst will produce commercial, financial and operational insights to support decision making across the Global division through preparation and analysis of data.   Responsibilities The role includes but is not limited to the following duties and responsibilities: - Consolidate, cleanse and transform data to prepare for reporting and analyses - Create dashboards and insights in partnership with Report Analyst - Creation and measurement of key performance indicators and metrics - Design and prepare periodic and ad hoc reports, presentations, and exploratory analysis that are designed to use raw data to provide key insights to members of the Global division - Create, analyze and evaluate operational and statistical reports to proactively identify trends and drivers, resulting in the recommendation and implementation of actionable plans and strategies. - Create business cases to support recommended actions and strategies with proven ROI and Pay Back periods - Use experimental design best practices; ensure that meaningful insights can be obtained from A/B testing and innovation projects. - Lead A/B testing pipeline and establish analytics test priorities and requirements. - Measure post implementation results with timely comparison of planned vs actuals - Additional ad hoc tasks as requested    Required Knowledge, Skills and Abilities - Ability to source and work with large amounts of data from different data sources; SQL, Excel, SAS, R, Python and Power BI including Power Query and Dax measures. Knowledge of M language and Mode Analytics is a plus. - Experience in creating predictive statistical models based on historical data - Excellent communication skills including the ability to present technical information clearly and concisely in writing or verbally to a wide audience including non-technical stakeholders - Demonstrated ability to work effectively in an environment characterized by constant change, ambiguous data and a fast-paced, deadline-driven culture; - Able to respond quickly and proactively to new or changed initiatives - Demonstrated ability to lead and facilitate workshops - Demonstrated ability to read and understand financial statements - Exceptional time management and organizational skills with acute attention to detail.    Qualifications and Experience - Advanced degree in Business, Operation Research, Applied Mathematics, Statistics, or other Data Sciences; or an equivalent combination of education and 4+ years experience. - Previous experience in Finance Industry   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5449
City
Cavite
Job Locations CN-Shanghai
Posted Date 3 weeks ago(7/14/2021 4:58 PM)
Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience enriching a wide variety of data types including speech, text, image, and video. JOB DESCRIPTION Overview Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia, and has subsidiaries in the United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s clients include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning. Appen is listed on the Australian Stock Exchange with stock code: APX About this role Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produce the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging, and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text, and audio, as well as data capturing. Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate, who will join Appen’s data science team. We are seeking a HCI researcher with hands-on expertise in user study and rapid prototyping to build solutions that improve millions of annotators' efficiency at scale. You get the opportunity to work with our global tech team from Shanghai, Silicon Valley, UK, and Sydney. It is a leading data company with a start-up culture. And we only want people who long for making a huge impact on the AI world instead of just a job! Responsibilities: - Perform research to evaluate existing annotation behaviors, tools, and workflows - Design, prototype and evaluate annotation tools/pipelines using human-centered approach - Work closely with organizations outside Data Science team to deliver value to customers - Contribute to our long-term vision in annotation tool design Minimum Qualifications: - Advanced degree in Human-Computer Interaction, Cognitive Psychology, Interaction Design, Human Factor, Computer Science, or related fields. - Proficiency in a wide variety of qualitative and quantitative user research methods - Hands-on experience with rapid prototyping, experimental design, and usability evaluation - Strong communications skills, both verbal and written in English - Ability to work independently to research innovative solutions to challenging business problems. Preferred Qualifications: - Familiar with JavaScript, or other programming languages. - Prior experience in annotation tools and operations - Good understanding of various deep learning and machine learning algorithms - Strong quantitative skills and experience in hands-on large-scale data analysis. - Attention to visual details and good awareness of design quality We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.       
ID
2021-5448
City
Shanghai
Job Locations CN-Shanghai | CN-Shanghai
Posted Date 3 weeks ago(7/14/2021 4:50 PM)
Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produces the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text and audio, as well as data capturing. Appen Tech team is solving the AI data problem by combining the power of human and technology. This world-class and exciting engineering position awaits qualified candidate. This team is responsible for build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and preannotation with machine learning. It is an exciting opportunity to make your own mark in the AI data industry!   You also get the opportunity to work with our global tech team from Silicon Valley and Sydney. It is a leading data company with a start-up culture. People in the team are friendly, highly motivated, and extremely bright. Our team tries to maintain a work climate of professionalism, innovation, career growth, and fun. And we only want people who wants to make a huge impact to the AI world instead of just a job!   Responsibilities - Build the most efficient annotation platform to help millions of workers globally to complete their job more efficiently thus generating high quality training data. - The platform includes image annotation, video annotation, voice/video transcription, translation, text annotation, Lexington, data capture tools, and pre-annotation with machine learning. - Learn and understand AI data need in those fields and provide best platform to generate high quality data with least human effort. - Drive innovation in modern-architected web and mobile development. - Work with engineers, managers, Product Managers, QE, and Operations teams to develop innovative solutions that meet market needs with respect to functionality, performance, scalability, reliability, realistic schedules, and adhere to development goals and principles. - Estimate engineering effort, prioritize projects, plan implementations, and help rollout system changes. Help define, and supervise the design and implementation of complex, multi-tier distributed software applications. - Identify process, technology challenges and deficiencies that need to be addressed and drive those changes to successful adoption. - Mentor, grow and empower team members in design, coding techniques and time management - Proactively identify and resolve resource conflicts and set priorities for parallel projects. Work closely with Product Manager on resource and project reprioritization and subsequent impacts. Communicate these impacts effectively. - Identify project risks and be able to provide alternatives yielding reduced risk. Requirements - BS, MS, or PhD in Computer Science or related technical discipline (or equivalent). - 5+ years’ work experience in software development area with Java ecosystem like Spring/Spring Cloud. - Experience of complicated distributed system design, big data platform and DevOps is preferred, experience of AI is a big plus. - Excellent problem-solving skills. - Proven results-oriented person with a delivery focus in a high velocity, high quality environment. - Strong communication skills in Oral and Written English. - Working Experience in Multi-national Company is a plus. - Experience with ruby, typescript/javascript, scala, python and/or sql a plus - Experience developing and deploying in a Kubernetes (K8s) or similar declarative cloud environment a plus Generally Desirable Traits - Go-getter – thinks creatively to work through, or importantly, around problems to deliver - Growth mindset – always looking to learn / collaborate and grow with others, comfortable being open / transparent about what they do not know - Results-oriented – values delivering capabilities over putting in the time - Full stack mentality – may specialize in certain areas but willing to jump into any codebase or type of work if the team needs it (eg: testing, refining requirements) - CICD experience – works to deliver small, tested changes frequently by leveraging modern pipelines and infra automation We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5447
City
Shanghai
Job Locations US-WA-Seattle
Posted Date 3 weeks ago(7/12/2021 3:49 PM)
  DIRECTOR, SERVICE DELIVERY   About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning. Position Summary The Director, Service Delivery is responsible for overseeing daily operations for a team of Program and Project Managers and managing portfolios of Client relationships. The Director orchestrates a team of Managers in the performance of their duties including but not limited to client management, onboarding new clients, ramping new projects, process development, report and data management, strategic planning, project and data analysis, meeting coordination, training and team mentoring.   The role includes but is not limited to the following duties and responsibilities: - Supervise the efforts of a team of Program and Project Managers - Build, develop and maintain high-performing delivery teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives - Establish and monitor team and individual goals and drive teams to accomplish and exceed them, inspiring and fostering team commitments, innovation and continuous improvement with measurable results - Develop and deliver semi-annual performance reviews for all direct reports as well as review performance evaluations given by direct reports to first line subordinates. - Drive operational excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes for Appen and its operations - Meet and exceed project budgets - Monitor and control margins and participate in pricing strategies - Oversee the development and maintenance of operational process and program documentation - Drive thorough and timely communications that fosters confidence in knowledge and enables a proactive, collaborative work environment. Communicate effectively both up and down communication chains. Occasionally required to present to executive team or during company events. - Drive new business by supporting new client and project growth as well as implementation of new business or service offerings. - Spearhead the development, implementation and maintenance of Appen’s internal infrastructure including building processes for assigned projects, operations and initiatives. Drive initiatives for improving Appen’s internal suite of tools. - Implement and maintain lean processes and programs - Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units - Provide excellent customer service across Appen’s full client base: - Successfully build, maintain and grow productive relationships with assigned client base - Respond to and appropriately prioritize client requests and project delivery requirements as they arise - Complete periodic needs analysis and proactively listen for clients’ pain points and dissatisfaction and drive appropriate resolutions - Address client requests and feedback with appropriate urgency and escalation - Work closely with Business Development to identify and drive new business strategies and activities  Qualifications and Experience - 5 years minimum senior management experience working in a metrics driven setting in a production, operation, or call center environment. - 5 years experience in a client facing role. - 10 years minimum experience managing teams and mentoring others, including hiring and managing full time and contract staff or consultants. - BS or BA degree from an accredited University or equivalent work experience preferred. - Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion - Demonstrated time management and organizational skills with attention to details - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues.  Able and unafraid to provide valuable input across the company - Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills. Effectively coaches, mentors and trains peers and team members - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members - Ability to drive customer service excellence, proficient in managing client relationships and able to drive new projects forward while keeping the customer happy - Track record of building and developing effective teams that deliver high quality production, operation or call center work - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning and drives team to seek out educational opportunities - Maintains a high level of business acumen and is able to lead process improvement and innovation while drivinge effeciencies and and change - Experience managing full budget responsibility with a demonstrated high-level of fiscal awareness and responsibility. Does not waste resources and continuously looks for methods to develop processes that have a positive impact on the bottom line - PMP and Prince 2 certifications are desirable - Lean cerfication and/or Six Sigma green, yellow or black-belt a bonus. At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.  
ID
2021-5388
City
Seattle
Job Locations US-CA-San Francisco
Posted Date 4 weeks ago(7/8/2021 4:50 PM)
ENTERPRISE ACCOUNT EXECUTIVE - West Coast Territory        ABOUT APPEN   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary    As an Enterprise Account Executive, you will use your enterprise and consultative selling skills to build long-standing relationships with prospective customers and decision makers ranging from Data Scientists to Chief Data Officers. You will generate business by selling our platform into new accounts and then expanding within those accounts. Our ideal candidate is a results-oriented, performance-driven individual who enjoys working as part of a fast-paced environment and team.   Responsibilities   Dig deeply into customers' business requirements and share exactly how we can help each customer transform their messy incomplete data into high quality rich, clean data with the company platform.     Qualifications and Experience - Minimum of 5 years of proven experience selling enterprise software solutions - Experience selling SaaS solutions - Consistently exceeded $1M annual quotas - Technical expertise to be able to demonstrate the product and explain the business and benefits (our product is meant to be used by technical and analytical people, so we need to be able to show them how these folks can use the product) this requires a level of technical depth and understanding - Experience selling an analytical or technical product to a technical audience    Required Knowledge, Skills and Abilities - Proven track record of over achieving quota through new logo acquisition - Genuine curiosity about our customer - what are they trying to accomplish? What is preventing them from doing so? - Intrinsic drive to be successful.  We are a fast-growing company, and need people who will take initiative to “figure it out” and take ownership to be successful in the role. - Clear, succinct communicator.  The best technical sales people communicate points clearly and succinctly, with an economy of words. They focus on using the vocabulary of their customer to help that prospect envision using and getting value from the product. - Team-oriented, collaborative nature: We’re a fast-growing team.  Everyone needs to pull for each other, share best practices, and take on team projects to make the entire organization better.  - Experience working in a high growth environment - Skilled at negotiating business terms with line-of-business, procurement and contract teams, senior management and/or C-level executives - Proven ability in managing complex, enterprise sales cycles from start to finish, from business champion to the C level decision makers, and with a track record of successful revenue attainment   We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2021-5385
City
San Francisco
Job Locations PH-Cavite
Posted Date 2 weeks ago(7/16/2021 8:48 AM)
Position Summary The key responsibility of the Director, Secure Facilities & Operations is to provide leadership for Appen’s Secure Facility / Facilities in the Philippines, particularly with projects being delivered from the secure sites, and to assist Executive Leadership on day to day management and operations of the office.   The role within Appen Philippines is required to provide effective management to the on-site transcription and supervisory teams, by managing work volumes and staffing levels and adjusting teams accordingly. To ensure that KPIs are met whilst assisting in the development of the business to achieve greater performance and process. To analyse and report on key trends, issues and performance within the business. To provide clear management on security protocols within the business and specifically in relation to secure projects and to monitor and administer staff clearances as needed at all levels. To liaise with clients and develop relationships with key customers to help grow the business. To be a key participant in digital developments within the business and ensure that new technologies are researched and adopted if required. To ensure that all teams are working towards the business strategy and to develop staff within their roles.   Responsibilities - Site Administrative Leadership - Implement best practice organizational skills to ensure the overall effective operation of the site across all teams. - Provide Thought Leadership with innovative site management approaches with regular reporting of site operations. - Foster a collaborative team environment with BU heads and employees to drive optimal site operations performance - Provide line management oversight to data annotation teams and supervisory staff. - Oversee and direct recruitment requirements and partner with HR/Recruiting. - Facilitate Strategic resource planning to ensure continuity of business and client requirements. - Provide contract management for key contracts and new business contacts. - To be the named Security Controller, Clearances Contact and Crypto Custodian for all classified material handled within the business. - Organize and conduct management meetings across cross functional teams including setting the agenda, recording of meeting minutes and conducting follow up activities to address open items. - Develop business plans and make recommendations to increase overall site efficiency and to reduce costs. - Work with the senior management team to assist in the strategic planning for the business. - Provide Delivery Operations Management for Project Teams - Ensure all teams are meeting/exceeding Client Performance Requirements (SLAs/CPIs/KPIs, etc) while effectively coordinating across all Client Services Teams. - Develop, implement and maintain site operation’s key performance metrics (KPI’s). - Effectively manage all operational activities including communication, reporting, auditing and effective client communications. - Continuously lead process improvement and innovation with measurable results that provides value to client and internal stakeholders. - Support, develop and maintain high-performing delivery teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives. - To deploy an effective and compliant flexible resource management model to meet client and business requirements - Develop strategic and annual objectives / goals to support strategic resource planning for account personnel and year over year growth. - Understand and deploy technologies and automation to improve operational team’s performance and quality. - Attend client and new business meetings and conferences. - Provide local, near-real-time performance monitoring and communications of projects to ensure it meets all delivery, quality and financial targets. - Support, and provide input into the Global Secure Site Strategy planning and operations. - Monitor business activities to ensure procedures and standards are followed. - Undertake any such other miscellaneous tasks as required and requested by the VP, Enterprise Delivery - Facilities Management - Responsible for all aspects of facilities local budget management - Verify supplier payment and invoicing match contract pricing. - Prepare and report facility budget. - Develop and implement cost reduction initiatives. - Ensure that all Appen fiscal policies and procedures are followed. - Develops and deploys an effective seat utilization plan improving overall site efficiencies and lower seat costs. - Works closely with IT and Engineering to provide an effective and secure IT site plan in support of superior operational performance. - Provide prompt response to requests and issues from facility occupants. - Ensure Compliance, Safety and Security of the site. - Observe, assess and advise company on required responses and mitigation plans to ensure operational stability in the cases of natural disasters, political volatility and security concerns.    Required Knowledge, Skills and Abilities - Demonstrated ability in managing large facilities for international clients - Experience with managing multi-shift operations teams - Must be a proven leader and motivated self-starter that can establish a course of action for self and others and drive initiatives to completion while meeting deadlines - Demonstrated time management, organizational skills, detail oriented and a strong commitment to personal and organizational accountability - Demonstrated ability in managing large facilities for international clients - Strong Operational skills to effectively manage and optimize large delivery teams while meeting increasing client high performance requirements - Experience with managing multi-shift operations teams - Demonstrated ability to understand the big picture and use sound judgment to reach decisions whilst demonstrating sensitivity towards all parties and issues. - Thorough understanding of Six Sigma operational practices and reporting to provide high quality delivery and outcomes - Ability to identify problems and then analyse, evaluate the relevancy, discover solutions and make recommendations or drive resolution - Demonstrated experience creating productive, cooperative relationships and conflict resolution skills. Effectively coaches, mentors and trains peers and team members - Excellent communication skills. both written and verbal with both internal stakeholders and clients - Must also be an attentive and careful listener and respond appropriately to others while demonstrating the ability to connect with team members - Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members - Track record of excellent leadership skills including ability to build highly functioning teams that deliver high calibre metrics - Demonstrates a high level of fiscal awareness and responsibility. Continuously looks for methods to develop processes that have a positive impact on the bottom line - Location specific requirements: - Experience with, and knowledge of Data Privacy Act, the DPO role and DPA processes - Knowledge of Occupational Safety and Health requirements and processes    Qualifications and Experience - Bachelor’s degree in business related field - 10+ years of experience in managing operations - 10+ years of experience managing effective teams - 8+ years of managing a global facility   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5384
City
Cavite
Job Locations PH-Cavite
Posted Date 3 days ago(7/30/2021 8:24 AM)
Position Summary The role will provide operational systems, reporting and analytical support, with a focus on delivering actionable insights and visibility into sales performance. The focus of this work will be organized into daily, weekly and monthly reporting deliverables, and will often require additional deep dives into certain KPIs where executives may have additional questions or need further insights. You will play a critical role in enhancing the understanding of the business and to improve decision-making. This role reports directly to the Sales Operations Manager.   Responsibilities - Managing Salesforce data - Key point of contact for ensuring data is up-to-date and consistent - responsible for account, opportunity and contact data including data quality and cleansing, creation and indexing, territory moves and automation - Ensure effective and efficient use of Salesforce including administration, user setup and adoption - Guide and partner with sales teams to enter accurate data - Act as primary liaison with the IT team for Salesforce and new application deployment - Build and maintain regular sales reporting - Assist in identifying key performance, operational and sales metrics for sales management to provide visibility on areas of concern and areas of focus - Assist in developing and maintaining reporting and analysis tools for Sales and Business Leaders using Power BI, Tableau and Excel - Support with additional ad hoc or custom reporting requirements from business leaders - Based on data, identify opportunities for process improvement/ simplification (particularly application of automation tools) - Ensure all commission calculations are accurate and complete - Perform monthly and quarterly commission plan calculations based on agreed commission plan - Support front line sales in understanding the compensation plan and lead rules - Ensure queries in relation to commission calculations are responded to in a timeline manner - Support business improvement activities - Execute business process improvement initiatives around sales productivity, reporting development and business transformation - Assist with onboarding new sales reps - Ad Hoc tasks as directed by Sales Operations Manager, VP Finance or CFO    Required Knowledge, Skills and Abilities - Highly analytical ability, can leverage raw unorganized data into actionable insights - Advanced to expert level Excel and SQL knowledge (preferred) - Can Use BI Applications (Power BI, Tableau etc.) to create data models - Experience with MS Office Suite, Salesforce.com (preferred) - Are driven to define the right key metrics and analyses to product actionable insights - Is concerned about the total organization; perceived as a good partner with other groups in the company - Self-motivated and driven. Shows initiative and a direct ownership of results - Ability to work well both independently and in teams - Seeks to continuously develop skills and knowledge - Operates with a sense of urgency    Qualifications and Experience - A bachelor’s degree required or equivalent experience - 2-5 years of experience as a Business Analyst (experience working with Sales Teams is a plus) - Advanced Excel skills - Experience with Power BI or other data analytic software - Experience with MS Office Suite, Salesforce.com - Proven ability to work in a cross-functional team   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5383
City
Cavite
Job Locations US-WA-Seattle | US-TX-Dallas | US-CA-San Francisco
Posted Date 1 month ago(7/2/2021 4:01 PM)
ASSOCIATE PROJECT MANAGERAbout Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   Key Responsibilites Appen’s Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) doing search, social media and/or ecommerce evaluation, review, tagging and content annotation.  The APM works collaboratively with an Appen team to meet all project and client requirements.   Quality Management: - Execute day-to-day quality process for all assigned programs - Develop quality management plans to support a program end-to-end - Drive quality improvements - Take responsibility for delivering required performance metrics for assigned programs - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction Client Relationship Management: - Become familiar with all aspects of managing client relationships - Actively establish and grow client relationships, as assigned - Adapt to changing client needs and expectations Virtual Team Management: - Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets - Participate in IC selection as needed - Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements - Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular reporting on project status, as well as more in-depth analysis Guideline & Training Support: - Develop program guidelines and training material as well as annotate data for new or existing programs - Participate in program improvements, initiatives, and committee work as assigned - Support the training and mentoring of new and existing Appen staff, as assigned  Reporting and Communication: - Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements - Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems. - Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues - Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues - Communicate, with all stakeholders, in a timely, clear and concise manner - Participate in regular team meetings with program staff - Where necessary, complete additional tasks as assigned   Required Knowledge, Skills and Abilities: - BS or BA degree from an accredited university or equivalent work experience preferred - Minimum 1-2 year of quality management experience in a metric -driven setting working in a production, operation, or call center environment is desired - Advanced Excel skills required - Experience managing and prioritizing large volumes of email correspondence - Experience with a Windows operating system and Office suite of products - Proficient in English. Excellent oral and written communication skills - Bi-lingual in a second language is a bonus Qualifications:   - Driven to focus on quality and service delivery - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Must also be an attentive and careful listener and respond appropriately to others  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives the development and implementation of new ideas      
ID
2021-5382
City
Seattle
Job Locations US-WA-Seattle | US-TX-Dallas | US-CA-San Francisco
Posted Date 1 month ago(7/2/2021 3:49 PM)
PROGRAM MANAGERAbout Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary - The Program Manager role is a leadership position with active involvement in client and team management, process design and implementation, report and data management and strategic planning. Additionally, the Program Manager may be responsible for project and data analysis, meeting coordination and other manager training as assigned. - The Program Manager will be responsible for an umbrella of business, monitoring and driving key performance metrics for a team of Project Managers delivering to our clients. The Program Manager will work collaboratively, supporting a virtual environment, with Appen’s Client Services team to meet all stakeholder requirements  Responsibilities - Develop and drive project plans and objectives to meet project scope, timeline and budget - Build and manage a proficient team of managers to drive team key performance metrics and meet or exceeds program targets - Develop and execute delivery and quality management plans to support a project end-to-end - Drive continuous project improvements and efficiencies - Deliver required performance metrics and KPI at or exceeding expectations - Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables - Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships - Conduct training for new staff on all end-to-end processes utilized by Client Services - Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership. - Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans - Provide regular, strategic program updates with action plans to Leadership - Grow Client relationships and drive Land and Expand growth and initiatives - Develop and deliver semi-annual performance reviews for all direct reports - Adapt to changing program needs and expectations - Participate in corporate initiatives and committee work as assigned   Required Knowledge, Skills and Abilities - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service - Exceptional time management and organizational skills with acute attention to detail - Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning demonstrates through documented learning opportunities. Works with and encourages others to learn and develop professionally - Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others - Demonstrated understanding and appreciation for a global marketplace and workforce - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals - Able to effectively coach and train peers and team members - Experience managing client relationships with a demonstrated focus on delivering high level customer service and quality improvement - Demonstrated ability to make difficult decisions by researching and carefully weighing all options - Exhibit discretion, good judgment and mature behavior when dealing with sensitive materials and situations - PMP and Prince 2 certifications are desirable - Advanced Excel skills - Proficient in English. Excellent oral and written communication skills. - Bi-lingual in a second language is a bonus - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.   Qualifications and Experience - 5 to 7 years of management experience in a metric-driven setting, working in a production, operation, or call center environment - Minimum 2 year's experience working as a Project Manager for Appen or in a similar field - BS or BA degree from an accredited University or equivalent work experience preferred We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2021-5381
City
Seattle
Job Locations PH-Cavite
Posted Date 3 days ago(7/30/2021 9:22 AM)
Position Summary The Recruitment Associate will work as part of our dynamic global Recruitment team, assisting the business to identify, source, select and recruit top candidates for our various clients through the use various recruitment tools.   The role will be responsible in providing white glove service to ensure that contributors receive positive project application experience   Responsibilities - Responsible for end to end recruiting - Will handle all global roles especially linguists and support roles - Performs strategic sourcing, tapping all channels - Call outs, email invites, creation of job ads, job posting - Handling of applicant, interviewer queries    Required Knowledge, Skills and Abilities - Excellent business English skills - Sourcing experience - End to end recruiting experience - SEO, Recruitment Marketing experience is a plus - Knowledge of other language is a plus - Experience working in fast paced global organizations, RPO, Tech, Languages, Remote Work companies (tutorials) or Shared Services - Proficiency in MS Excel - Can work in Cavite - Can work flexible shifts and workdays - Ability to think out of the box    Qualifications and Experience - At least 2nd year college level - Certification in other languages a plus - At least 1 yr sourcing and recruiting experience.   If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.    
ID
2021-5379
City
Cavite
Job Locations PH-Cavite
Posted Date 3 days ago(7/30/2021 8:16 AM)
Position Summary Reporting to the Solutions Architects Director, the Pricing Analyst will be primarily responsible for working with operational teams, Solution Architects, and sales teams to devise pricing for customer proposals.   Pricing Analysts will provide cost modeling pre-sales support to the Global Solution Architects. At the outset, the analysts will gather operational inputs to support the SA’s. Eventually, parameters will be developed whereby the BD/AE will work exclusively with a pricing analyst for all pricing needs on certain opportunities.   Responsibilities - Work closely with operational teams across Appen to collate the necessary financial inputs, i.e. vendor costs, staff costs, etc. to assemble a pricing package for internal (Appen stakeholders) and external (customer) review. - Using Appen tools, coordinate and communicate effectively across multiple operational teams to ensure that financial inputs address customer requirements and hew to established internal financial benchmarks, i.e. profitability. - With training, be well-versed in Appen solutions to confirm accuracy and cost-effectiveness of financial inputs received from operational teams. - Using Excel and the pricing inputs provided from operational teams, build financial models for internal review (containing profitability benchmarks) and external consumption (client-facing to be included in sales proposals). - Support the sales process in ensuring that pricing packages are assembled for review according to proposal timelines. - Continually act as a liaison with operational teams & be educated on internal developments that will impact pricing and cost structures. - As opportunity needs dictate, work directly with sales teams in securing all financial and solution-related needs for a proposal and deliver to sales an on-time proposal package that addresses customer requirements.    Required Knowledge, Skills and Abilities - Strong organizational and analytical skills - Ability to collate large amounts of data and convert into accurate and easily-understood pricing models - Advanced user of Excel and Word - Ability to juggle multiple priorities, respond quickly, and manage time effectively in a fast-paced environment. - Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt your message to the context of the audience. - Dynamic thinker and fast learner who can quickly adapt pricing models to shifting customer needs. - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position.    Qualifications and Experience - 5+ years-experience in analytics/financial services - University degree required - Experience working in a managed services or SAAS environment is preferred   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.    
ID
2021-5378
City
Cavite