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Job Locations US-CA-San Francisco | US-Remote
Posted Date 5 days ago(8/6/2020 9:54 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Job Responsibilities: This role has global accountability and will               - Recommend and drive the enhancement process for the Identity Access Management (IAM) program. - Drive program design review working directly with customers and business owners on the integration requirements, including provisioning, de-provisioning, and user lifecycle into the IAM platform. - Maintain and assess operational requirements and service issues for improvement opportunities. - Develop strategic road maps for the Identity Management systems and program. - Develop enterprise-wide standards for identity and access management. - Consult with business units when implementing access levels for new systems. - Create and maintain architecture for IAM systems. - Prepare documentation for audits and acts as the point of contact for audit issues. - Analyzes and improve a process with a bias toward automation - Provides production support for Identity Management environment, may include after-hours on-call support - Perform additional duties as assigned.   Technology environment - Desktop / productivity services – Microsoft Windows and Apple, Chrome Book, Antivirus, MS Office365 - Cloud – AWS (ElasticBeanstalk, ALB, ECS, CloudFormation, CloudHealth, Route 53) - Server services – Linux (Debian, AWS Linux), Windows Server and Hyper V - Networking services – Ubiquity switches, ubiquity wireless access points, Sophos UTM - Directory services – Microsoft - SaaS – Atlassian, Workday, Salesforce - Storage services – DAS SATA – Samba and NFS access, Dell SAN, AWS (S3, EFS, EBS) - AV and Endpoint monitoring – Sophos, Tenable.io - MDM – iDaptive / Centrify, Google - Printer Services – Fuji Xerox  Skills and Qualities - Independent, motivated self-starter who can establish a course of action for self and others while driving initiatives to completion. - Demonstrated ability to work effectively in an environment characterized by constant change, ambiguous data and a fast-paced, deadline-driven culture. - Able to establish productive, co-operative relationships and demonstrate effective use of conflict resolution skills. - Demonstrated time management and organizational skills with high level attention to details. - Takes personal responsibility for continuous learning. - Proven analytical skills including the ability to proactively identify problems, gather information and set course of action. - Demonstrates strong IT skills combined with a good head for business. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients and managers; effectively uses active listening skills. - Demonstrated commitment to Appen core values and company vision.   Education and Experience The successful candidate will have - Minimum 8 years of experience in information security required. - Demonstrated understanding of modern Identity & Access Management concepts and best practices required. - Demonstrated understanding of formulating strategies, alternatives, and recommendations in information security management required. - Experience with building and maintain large enterprise Identity Management deployments - 5 years - Experience with Identity Federation and Identity Lifecycle Services - 5 years - Engineering Knowledge of AD or other LDAP technologies – 5 years - “Devops”/Agile experience (highly preferred) - Experience with leading product evaluations, planning, gathering requirements, testing, recommending and implementing solutions - 2 years - Bachelor’s degree in Computer Science, IT, Business or equivalent work or educational experience required. Advanced degree preferred. - Advanced skills in evaluating risk and communicating it in a fact-based manner. - Advanced conceptual, organizational, analytical, and problem-solving skills. - High level of attention to detail and accuracy. - Proficient verbal and written skills required to communicate in the English language effectively. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5072
City
San Francisco
Job Locations US-WA-Kirkland
Posted Date 6 days ago(8/6/2020 12:46 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.       About the Role   Appen is seeking a talented Solutions Architect to join the Solutions Architects organization. The Solutions Architect will be primarily responsible for actively driving and managing the initial needs analysis and proposal preparation stages of the sales process, working in tandem with the sales team as an advisor and product/service advocate for Appen’s offerings.  The ideal candidate must be able to articulate technology and product positioning to both business and technical users, as well as ensure customer satisfaction through the sales cycle. We are looking for a self-motivated individual that is comfortable working in a fast-paced environment, and able to travel to customer locations as needed   Experience in the AI & ML domain is preferred and specific experience with engaging clients in the computer vision, image or video annotation would be an advantage.     Responsibilities - Work closely with the sales organization on all revenue generating opportunities and lead the needs analysis process in understanding customer challenges and requirements, while also helping to qualify opportunities. - Support the sales team in documenting and translating requirements to ensure Appen can accomplish customer goals. - Able to respond to functional and technical elements of RFIs/RFPs and Pricing. - Secure input from all necessary solution partners within Appen and adapt solutions, as necessary, to ensure appropriate fit. - Craft presentations and demonstration pitches with the sales team for different audience types - Continually act as a liaison with Appen Client Services, Engineering, Marketing, and Sales teams to provide input from customers, as well as be educated on new advancements in products and programs. - Opportunistically pursue additional business development opportunities within client organizations. Collaborate with the sales the team to ensure these opportunities are effectively covered and facilitate progress as applicable. - Travel required as needed (mostly within the US) Qualifications - 3+ years’ Pre-Sales/Solutions Architect experience in a managed services or SaaS environment - Experience working in the AI & ML domains is preferred and if this includes working with clients in the Search, Natural Language Understanding or Computer Vision space, it would be an advantage - Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt your message to the context of the audience. - Strong requirements gathering and discovery skills - Ability to juggle multiple conflicting priorities, respond quickly and manage time effectively in a fast-paced, dynamic team environment. - Excellent problem solving, critical thinking, and analytical skills - Advanced user of Excel, PowerPoint and Word We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-5071
City
Kirkland
Job Locations US-CA | US-TX-Dallas
Posted Date 6 days ago(8/6/2020 10:58 AM)
Artificial Intelligence (AI)is transforming government. Across Defense, Health and Human Services, Homeland Security and Emergency Management, Sciences, Natural Resources and Regulatory functions- all are recognizing the power of human-machine teaming. Nothing moves in AI and machine learning (ML) without training data, and only high-quality training data can produce accurate and robust AI/ML powered solutions. Creating high quality training data at the scale necessary to meet the demands of our government mission partners is incredibly challenging. Few companies can do it. Even fewer can do it well. Since 2017, Figure Eight Federal has proven it can do both. In March 2019, Figure Eight was acquired by Appen. Headquartered in the National Capital Region, Figure Eight Federal was created to specifically serve the needs of our government customers. Together, Appen and Figure Eight Federal, combine the best of human and machine intelligence to provide high-quality annotated training data that powers the world’s most innovative machine learning (ML) mission solutions. The Figure Eight platform enables ML and data-driven business solutions to scale across a diverse set of industries including retail, automotive, finance, manufacturing, agriculture, life sciences, robotics, and more. The Figure Eight platform transforms audio, video, text, and images into high-quality annotated data to support a variety of use cases ranging from computer vision and search relevance to data categorization and natural language processing (NLP). Learn more at www.f8-federal.com.   Engineering Manager (locations: CA, AZ, TX,  or Salt Lake City)   Responsibilities Include: - Lead a team of 5-7 engineers that are spread from SF, NC and remote - Work throughout the full infrastructure including design, architecture, capacity planning, monitoring, alerting, security, scaling, failover and recovery - As the team is small and growing, you will be expected to be hands-on and technical (contributing to code not solely designing and architecting) - Partner with Product, manage expectations of all stakeholders - Mentor and coach reports - Hire new engineers   Required Qualifications: - Computer Science Degree or related field - 4-10 years development experience - 2-3 years in managing or heavy-leading - Well versed in the technologies below: - Ruby, Ruby on Rails and Node (Ruby > Node) - Front end Reactjs - AWS & Azure - Docker and Kubernetes - Ability to obtain and maintain a security clearance - U.S. Citizenship   Desired Qualifications: - Secret clearance
ID
2020-5070
Job Locations PH-Cavite
Posted Date 1 week ago(8/5/2020 4:41 AM)
Responsibilities - Responsible for end to end recruiting -  Will handle all global roles especially linguists and support roles (do no include in public ad) - Performs strategic sourcing, tapping all channels - Call outs, email invites, creation of job ads, job posting - Handling of applicant, hiring manager, interviewer queries - Calibration with hiring managers and stakeholders - On time updating of ATS and other recruiting platforms - Create and maintain scheduled and adhoc reports   Required Knowledge, Skills and Abilities - Excellent business English skills - Sourcing experience - End to end recruiting experience - SEO, Recruitment Marketing experience is a plus - Experience working in fast paced global organizations, RPO, Tech, Languages, Remote Work companies (tutorials) or Shared Services - Proficiency in MS Excel - Can work in Cavite - Can work flexible shifts and workdays   Qualifications and Experience - At least 2nd year college level - Certification in other languages a plus - At least 1 yr sourcing, recruiting experience If this resonates with you, or if you feel like you would excel in the role, apply now!   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Appen Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.
ID
2020-5066
City
Cavite
Job Locations GB-Devon-Exeter
Posted Date 1 week ago(8/4/2020 10:01 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   - Position Summary We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail and e-mail and generally being a helpful and positive presence in the workplace.  This is a frontline role working collaboratively with team members and colleagues in multiple teams. Duties will include transcription and support to the QA team. Candidates will need to be flexible and able to change priorities to accommodate workloads and deliver the services efficiently and effectively.  This role requires absolute discretion; candidates must be comfortable working in a secure and confidential environment whilst maintaining exceptionally high-quality standards.  Full training will be provided.   - Responsibilities - Operations team support including transcription and QA duties - General office duties including answering the phone, receipt and distribution of post and deliveries, supporting visitors, support to management. - Facilities support including office maintenance and supplies, function/event support. - Holiday and sickness cover to the Operations Team - Have absolute discretion and be comfortable working to strict deadlines. - Day-to-day adherence to the Information Security and Quality Assurance manuals and standards. - Undertake any other miscellaneous tasks as requested by management.   - Information Security Responsibilities - The management of Mendip Media Group Ltd trading as Appen have adopted to implement an Information Security Management System and Information Security Policy which complies with ISO27001:2013 (the ISMS). All employees of Mendip Media Group Ltd trading as Appen are expected to comply with this policy and with the ISMS that implements this policy.  All staff will receive appropriate training. - All employees are required to sign an Individual User Agreement as part of the terms and conditions of their employment contract. User Agreements inform employees of their access rights and defines their roles and responsibilities in accordance with Appen’s Information Security Policy. - Users are only allowed access to Appen information facilities after they have signed a User Agreement in which they accept that disciplinary action may be commenced against anyone who abuses access rights and contravenes the Internet Acceptable Use Policy, email rules or any other part of the Appen’s Information Security Management Systems.   - Required Knowledge, Skills and Abilities - Highly organised, flexible and adaptable with a can-do approach. - High level of attention to detail. - Confident with IT and have the ability to quickly learn new systems - Able to work calmly and professionally under pressure. - Driven to focus on quality and service delivery. - Excellent time management and organisational skills. - Touch typist - minimum typing speed 65 wpm. - Excellent use of punctuation and high levels of English language proficiency. - Ability to effectively communicate via phone, email and in person, ensuring that all duties are completed accurately and delivered with high quality and in a timely manner. - Ability to protect confidentiality and maintain discretion at all time. - Interpersonal Skills in alignment with our Company values: - Performance - Honesty - Grit - Humility   - Qualifications and Experience - Educated to at least GCSE or NVQ standard, including maths and English. - Experience of working in an administration role within an office environment. - Security clearance required prior to commencement.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.          
ID
2020-5065
City
Exeter
Job Locations US-CA-Sunnyvale | US-CA-San Francisco
Posted Date 2 weeks ago(7/28/2020 4:19 PM)
Overview  Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia, and has subsidiaries in the United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s clients include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning. Appen is listed on the Australian Stock Exchange with stock code: APX      Job Description    Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produce the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging, and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years and generates all kinds of training data like content relevance, image & video, text, and audio, as well as data capturing.    Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate, who will join Appen’s data science team.    We are seeking a senior data scientist with hands-on expertise in computer vision, software development, and machine learning to build AI solutions to improve millions of annotators' efficiency at scale.  You get the opportunity to work with our global tech team from Shanghai, Silicon Valley, and Sydney. It is a leading data company with a start-up culture. And we only want people who want to make a huge impact on the AI world instead of just a job!    Responsibilities  - Develop computer vision algorithms for automating manual annotation tasks, which include image/video/Lidar object detection, segmentation, and tracking, and many more use cases.  - Work with the teams to build human-in-the-loop AI/ML solutions in the computer vision domain to improve annotation efficiency and quality.    Requirements  - MS or Ph.D. degree in Computer Science, Statistics, Mathematics, or equivalent is required for this position.  - Minimum of 1-4 years of industry experience in AI/ML field  - Hands-on experience with software development, and data processing pipelines,  - Familiar with Python, or other programming languages. Experience in PyTorch or Tensorflow.   - Solid understanding of various deep learning and machine learning algorithms  - Good communications skills, both verbal and written in English  - Ability to work independently to research innovative solutions to challenging business problems.    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.   
ID
2020-5064
City
Sunnyvale
Job Locations US-CA-Sunnyvale | US-CA-San Francisco
Posted Date 1 week ago(8/4/2020 6:23 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     Job Description   Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produce the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging, and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years. It generates all kinds of training data like content relevance, image & video, text & audio, as well as data capturing.   Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate who will join Appen’s data science team.    We are seeking a data scientist with hands-on expertise in the recommendation and search ranking area. You will build crowd CRM systems to mine, engage, match, and recommend good crowd workers with most suitable data labelling jobs. You get the opportunity to work with our global tech team from Shanghai, Silicon Valley, and Sydney. It is a leading data company with a start-up culture. And we only want people who want to make a huge impact on the AI world instead of just a job!   Responsibilities - Provide complete crowd CRM solutions to mine, rank, and engage crowd workers for Appen’s data labeling projects; - Build search and recommendation systems to match high-quality crowd workers with most suitable projects; - Participate in cutting edge research in the recommendation system, search ranking, and crowd management areas. - Serve as subject matter expert and drive thought leadership in the areas of machine learning, recommendation, relevance ranking, and information retrieval areas. Requirements - Master or Ph.D. degree in Computer Science or related areas is required for this position. - 2-3+ years of industrial experience in recommendation systems, relevance ranking, and information retrieval areas. - Solid understanding of deep learning tech - Excellent communications skills, both verbal and written in English - Hands-on experience in developing backend services. Familiar with Java, Python, or other programming languages. - Have good track records of architecting and developing recommendation systems and search engine solutions in large scale industry setup. - Have industry experience in the recommendation and search domain with the ability to validate ideas before implementation.    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.
ID
2020-5063
City
Sunnyvale
Job Locations US-CA-San Francisco
Posted Date 2 weeks ago(7/30/2020 2:58 PM)
*Must be local to the San Francisco Bay Area, CA*   Position Summary The Customer Success Manager (CSM) is responsible for managing a $3-5M book of business, achieving high customer retention rates within that customer base, and ensuring that an environment for revenue expansion is possible. In addition, the CSM must align multiple internal functions and work across levels and functions within our enterprise customers to maximize the value that Appen delivers.   Responsibilities - Accelerate customer platform adoption during the onboarding phase by driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas. - Ensuring proper internal alignment and customer communication to keep all deliverables on track. - Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations. - Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI. - Driving high utilization of customer’s subscription. - Driving the customer’s business transformation and operational excellence. - Being the customer’s trusted advisor and advocate within Appen. - Collaborating and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics. - Grow product use within our customer base by understanding and clearly communicating customer use cases, goals, business needs and opportunities to both our product and sales teams. - Building strategic relationship across the enterprise organizations we serve. - Arming Product with customer stories to accelerate product adoption and improve and expand product functionality to ensure immediate customer needs are consistently met and future goals aligned. - Working with Sales to identify new use cases and support their efforts to expand usage within and across enterprises. - Establish a repeatable and scalable engagement model for our Enterprise customer base by creating and driving process standardization and improvement within the CSM team   Required Knowledge, Skills and Abilities - Prior experience managing a portfolio of customers with total annual recurring revenue between $1 and $5 Million (i.e., ARR). - Strong leadership skills to advocate cross functionally in behalf of customers. - Excellent analytical and problem-solving ability to unblock customers from business and technical issues. - Willingness to learn core technology tools including but not limited to HTML/CSS, Liquid and SQL. - A true passion for customers and for Customer Success with the ability to build strong relationships. - Truly enjoys a dynamic startup environment where every day is different, and each challenge is different. - Can juggle multiple, very different tasks – an advanced customer wanting to leverage deep functionality today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each client may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to our success. - Experience managing customers both large and small and knowing how and why to manage them differently. - We at Appen look for individuals who embody our core values: performance, honesty, humility, and grit. At Appen, we embrace and strive purposefully with our core values in mind throughout every aspect of our work and expect our employees to meet and exceed these standards. If this resonates with your work ethic and style, we encourage you to apply for this Appen position   Qualifications and Experience - Bachelor's degree or equivalent work experience. - Ability to dedicate 5 days a week in the office. - Willingness to travel and meet customers up to 15% of the time. - 3-5 years in a customer-facing role (CSM, Account Management, Sales) preferably at a SaaS company.   About Appen   Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status    
ID
2020-5062
City
San Francisco
Job Locations US-CA-Sunnyvale | US-CA-San Francisco
Posted Date 2 weeks ago(7/28/2020 12:48 PM)
Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.   At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     Job Description   Artificial Intelligence is transforming the world in almost every industry. Everyone knows only good training data can produce the best machine learning solutions. However, creating training data with high quality in a scalable way is very challenging, and very few companies can do it. The whole AI world is starving for great training data. Appen is the market lead in training data generation field for more than 22 years. It generates all kinds of training data like content relevance, image & video, text & audio, as well as data capturing.   Appen Tech team is solving the AI data problem by combining the power of humans and technology. This world-class and exciting engineering position awaits a qualified candidate who will join Appen’s data science team.    We are seeking a senior research scientist with hands-on expertise in the recommendation and search ranking area. You will build crowd CRM systems to mine, engage, match, and recommend good crowd workers with most suitable data labelling jobs. You get the opportunity to work with our global tech team from Shanghai, Silicon Valley, and Sydney. It is a leading data company with a start-up culture. And we only want people who want to make a huge impact on the AI world instead of just a job!    Key Responsibilities - Provide complete crowd CRM solutions to mine, rank, and engage crowd workers for Appen’s data labeling projects; - Build search and recommendation systems to match high-quality crowd workers with most suitable projects; - Participate in cutting edge research in the recommendation system, search ranking, and crowd management areas. - Serve as subject matter expert and drive thought leadership in the areas of machine learning, recommendation, relevance ranking, and information retrieval areas. - Mentoring and coaching junior staff, driving internal operational excellence, and developing a career for junior data scientists. Requirements - Master or Ph.D. degree in Computer Science or related areas is required for this position. - 7+ years of industrial experience in recommendation systems, relevance ranking, and information retrieval areas. - Solid understanding of deep learning tech - Excellent communications skills, both verbal and written in English - Hands-on experience in developing backend services. Familiar with Java, Python, or other programming languages. - Have good track records of architecting and developing recommendation systems and search engine solutions in large scale industry setup. - Have extensive industry experience in the recommendation and search domain with the ability to validate ideas before implementation.    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.
ID
2020-5061
City
Sunnyvale
Job Locations US
Posted Date 3 weeks ago(7/24/2020 3:07 PM)
You will be a great fit if you are:   - Self-motivated - Team-oriented - Possess a high level of focus and attention to detail - Enjoys high-paced projects   About the Role: The Annotator / Labeler Analyst Supervisor (located in the National Capital Region) will lead a team of analysts to help develop training data for the next generation of artificial intelligence systems.   Responsibilities:   - Provide expert data analysis (audio, video, imagery and text) and labeling of objects according to pre-defined descriptions with a high degree of accuracy; - Responsible for managing a team of up to 25 individuals while ensuring labeling performance and quality are maintained; - Labeling entrails using a browser-based software application to label objects and match those objects to descriptions; - Track metrics and statistics with respect to data completion progress, data quality and user accuracy; and, - Manage staff schedule, attendance and ensure compliance with time recording policy   Required Skills:   - US Citizenship - Willing and able to obtain and maintain a Secret security clearance - High school diploma or equivalent - 6+ months of data analysis experience - Proficient with MS Excel - Proven leadership to manage multiple people and tasks - Ability to label objects according to a complex ontology - Ability to troubleshoot account issues, log-in issues - Ability to recognize small objects in images - Ability to develop and train junior staff - Acute attention to detail - Excellent analytical skills, coupled with a strong sense of ownership, urgency, and drive - Ability to handle ambiguity and changing priorities   AN ACTIVE SECRET CLEARANCE Desired Skills: - Associate degree or bachelor’s degree - 1+ years of experience in an office environment - Prior experience with intelligence analysis, specifically GEOINT or other -INT domains   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5060
Job Locations US
Posted Date 3 weeks ago(7/24/2020 3:06 PM)
You will be a great fit if you are:   - Self-motivated - Team-oriented - Possess a high level of focus and attention to detail - Enjoys high-paced projects   About the Role: The Annotator / Labeler Analyst Supervisor (located in the National Capital Region) will lead a team of analysts to help develop training data for the next generation of artificial intelligence systems.   Responsibilities:   - Provide expert data analysis (audio, video, imagery and text) and labeling of objects according to pre-defined descriptions with a high degree of accuracy; - Responsible for managing a team of up to 25 individuals while ensuring labeling performance and quality are maintained; - Labeling entrails using a browser-based software application to label objects and match those objects to descriptions; - Track metrics and statistics with respect to data completion progress, data quality and user accuracy; and, - Manage staff schedule, attendance and ensure compliance with time recording policy   Required Skills:   - US Citizenship - Willing and able to obtain and maintain a Secret security clearance - High school diploma or equivalent - 6+ months of data analysis experience - Proficient with MS Excel - Proven leadership to manage multiple people and tasks - Ability to label objects according to a complex ontology - Ability to troubleshoot account issues, log-in issues - Ability to recognize small objects in images - Ability to develop and train junior staff - Acute attention to detail - Excellent analytical skills, coupled with a strong sense of ownership, urgency, and drive - Ability to handle ambiguity and changing priorities   ABILITY TO OBTAIN AND MAINTAIN A SECURITY CLEARANCE Desired Skills: - Associate degree or bachelor’s degree - 1+ years of experience in an office environment - Prior experience with intelligence analysis, specifically GEOINT or other -INT domains   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5059
Job Locations US
Posted Date 3 weeks ago(7/24/2020 2:29 PM)
The facility manager coordinates all building maintenance repairs with building representatives, and outside vendors. The facility manager is responsible for monitoring any building modification projects to include workspaces, community spaces such as conference and break rooms, electrical, and HVAC. The facility manager resolves issues with telecommunication systems in the building (telephone, cable, video teleconferencing). Responsibilities: - Coordinates work schedules and resolves any access control  - Maintains personal rosters - Executes security policies - Schedules all maintenance repairs for existing space - Assists with all planning and design phases, estimating current and future space requirement, managing office and furniture allocations, implementing new security policies, and maintaining personnel rosters - Assist with SCIF maintenance - Serves as the Alternate Facilities Security Officer - Assists and maintains their emergency action plan - Coordinates various security drills - Serves as the primary contact for building alarm system, access control requests and access to secure rooms and labs - Responsible for reporting any access control violations, security incidents - Schedules electrical installations and meter reading  - Schedule installation of any new communication circuits - Schedules servicing/installation of vending machines - Resolves any parking issues - Submits repair and/or new request for all copier machines and shredders - Assist with maintaining the receptionist area and ensuring all visitors follow security procedures - Supervise janitorial services . Required Qualifications: - 3+ years’ experience in a SCIF environment   AN ACTIVE TOP SECRET CLEARANCE
ID
2020-5057
Job Locations US
Posted Date 3 weeks ago(7/24/2020 2:28 PM)
The facility manager coordinates all building maintenance repairs with building representatives, and outside vendors. The facility manager is responsible for monitoring any building modification projects to include workspaces, community spaces such as conference and break rooms, electrical, and HVAC. The facility manager resolves issues with telecommunication systems in the building (telephone, cable, video teleconferencing). Responsibilities: - Coordinates work schedules and resolves any access control  - Maintains personal rosters - Executes security policies - Schedules all maintenance repairs for existing space - Assists with all planning and design phases, estimating current and future space requirement, managing office and furniture allocations, implementing new security policies, and maintaining personnel rosters - Assist with SCIF maintenance - Serves as the Alternate Facilities Security Officer - Assists and maintains their emergency action plan - Coordinates various security drills - Serves as the primary contact for building alarm system, access control requests and access to secure rooms and labs - Responsible for reporting any access control violations, security incidents - Schedules electrical installations and meter reading  - Schedule installation of any new communication circuits - Schedules servicing/installation of vending machines - Resolves any parking issues - Submits repair and/or new request for all copier machines and shredders - Assist with maintaining the receptionist area and ensuring all visitors follow security procedures - Supervise janitorial services . Required Qualifications: - 3+ years’ experience in a SCIF environment   AN ACTIVE SECRET CLEARANCE
ID
2020-5056
Job Locations US
Posted Date 3 weeks ago(7/24/2020 2:27 PM)
The facility manager coordinates all building maintenance repairs with building representatives, and outside vendors. The facility manager is responsible for monitoring any building modification projects to include workspaces, community spaces such as conference and break rooms, electrical, and HVAC. The facility manager resolves issues with telecommunication systems in the building (telephone, cable, video teleconferencing). Responsibilities: - Coordinates work schedules and resolves any access control  - Maintains personal rosters - Executes security policies - Schedules all maintenance repairs for existing space - Assists with all planning and design phases, estimating current and future space requirement, managing office and furniture allocations, implementing new security policies, and maintaining personnel rosters - Assist with SCIF maintenance - Serves as the Alternate Facilities Security Officer - Assists and maintains their emergency action plan - Coordinates various security drills - Serves as the primary contact for building alarm system, access control requests and access to secure rooms and labs - Responsible for reporting any access control violations, security incidents - Schedules electrical installations and meter reading  - Schedule installation of any new communication circuits - Schedules servicing/installation of vending machines - Resolves any parking issues - Submits repair and/or new request for all copier machines and shredders - Assist with maintaining the receptionist area and ensuring all visitors follow security procedures - Supervise janitorial services . Required Qualifications: - 3+ years’ experience in a SCIF environment - US Citizenship   ABILITY TO OBTAIN AND MAINTAIN A SECRET AND/OR TOP SECRET CLEARANCE   Desired Qualifications: - Secret clearance with ability to obtain a Top-Secret clearance, and SCI if needed for the position
ID
2020-5055
Job Locations US
Posted Date 3 weeks ago(7/24/2020 2:19 PM)
Artificial Intelligence / Maching Learning, Quality Assurance / Quality Control Data Engineeer Responsibilities: - Develop and implement standards and procedures to determine product quality and release readiness for AI/ML products - Deep knowledge of AI/ML algorithms and automated testing strategies - Apply state-of-the-art approaches and practices to our overall testing process across technical and conversational design and ops teams - Streamline and maintain the testing strategy for new development of content and data-driven content - Document the testing strategy and testing scripts for each system within our AI applications including computer vision, NLP and speech recognition - Create and distribute reports describing defects and resolutions - Maintain documentation for business requirements, technical requirements, and testing - Find opportunities to automate test scenarios - Participation in defining and reviewing business and technical requirements for features  - Collaborate with developers, conversational designers/analysts to prevent issues with new products and features. Remove roadblocks to development through collaboration, communication, and creative solution recommendations - Develop, build, test, and maintain data pipeline architectures and tools - Identify ways to improve data reliability, efficiency and quality - Conduct research for industry and business questions - Prepares data for predictive and prescriptive modeling - Manage all ETL functions (Extract, Transform, Load - Recommend and drive development best practices and continuous integration and delivery as part of a forward-thinking, agile organization -  Understand and implement best practices in the management of enterprise data Required Skills: - Proven experience as a QA Tester or similar role - Expert knowledge of one or more object-oriented programming languages (Scala, Java, C++) - Ability to use several scripting languages (Python, Ruby, Bash, etc.) - Experience with Batch and Streaming data processing - Experience with SQL and basic database knowledge for modifying queries and tables - Working knowledge of the fundamentals of probability and basic statistics - Strong interpersonal skills and experience working on multi-functional projects - Flexibility to work in an agile context - Ability to pivot and adapt to evolving requirements - Attention to detail, analytical mind and problem-solving aptitude - Excellent communication skills AN ACTIVE SECRET CLEARANCE IS REQUIRED   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5054
Job Locations US
Posted Date 3 weeks ago(7/24/2020 2:18 PM)
Artificial Intelligence / Machine Learning, Quality Assurance / Quality Control Data Engineer Responsibilities: - Develop and implement standards and procedures to determine product quality and release readiness for AI/ML products - Deep knowledge of AI/ML algorithms and automated testing strategies - Apply state-of-the-art approaches and practices to our overall testing process across technical and conversational design and ops teams - Streamline and maintain the testing strategy for new development of content and data-driven content - Document the testing strategy and testing scripts for each system within our AI applications including computer vision, NLP and speech recognition - Create and distribute reports describing defects and resolutions - Maintain documentation for business requirements, technical requirements, and testing - Find opportunities to automate test scenarios - Participation in defining and reviewing business and technical requirements for features  - Collaborate with developers, conversational designers/analysts to prevent issues with new products and features. Remove roadblocks to development through collaboration, communication, and creative solution recommendations - Develop, build, test, and maintain data pipeline architectures and tools - Identify ways to improve data reliability, efficiency and quality - Conduct research for industry and business questions - Prepares data for predictive and prescriptive modeling - Manage all ETL functions (Extract, Transform, Load - Recommend and drive development best practices and continuous integration and delivery as part of a forward-thinking, agile organization -  Understand and implement best practices in the management of enterprise data Required Skills: - US Citizenship - Proven experience as a QA Tester or similar role - Expert knowledge of one or more object-oriented programming languages (Scala, Java, C++) - Ability to use several scripting languages (Python, Ruby, Bash, etc.) - Experience with Batch and Streaming data processing - Experience with SQL and basic database knowledge for modifying queries and tables - Working knowledge of the fundamentals of probability and basic statistics - Strong interpersonal skills and experience working on multi-functional projects - Flexibility to work in an agile context - Ability to pivot and adapt to evolving requirements - Attention to detail, analytical mind and problem-solving aptitude - Excellent communication skills ABILITY TO OBTAIN AND MAINTAIN A SECRET CLEARANCE   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5053
Job Locations US
Posted Date 3 weeks ago(7/24/2020 1:49 PM)
Artificial Intelligence (AI)is transforming government. Across Defense, Health and Human Services, Homeland Security and Emergency Management, Sciences, Natural Resources and Regulatory functions- all are recognizing the power of human-machine teaming. Nothing moves in AI and machine learning (ML) without training data, and only high-quality training data can produce accurate and robust AI/ML powered solutions. Creating high quality training data at the scale necessary to meet the demands of our government mission partners is incredibly challenging. Few companies can do it. Even fewer can do it well. Since 2017, Figure Eight Federal has proven it can do both. In March 2019, Figure Eight was acquired by Appen. Headquartered in the National Capital Region, Figure Eight Federal was created to specifically serve the needs of our government customers. Together, Appen and Figure Eight Federal, combine the best of human and machine intelligence to provide high-quality annotated training data that powers the world’s most innovative machine learning (ML) mission solutions. The Figure Eight platform enables ML and data-driven business solutions to scale across a diverse set of industries including retail, automotive, finance, manufacturing, agriculture, life sciences, robotics, and more. The Figure Eight platform transforms audio, video, text, and images into high-quality annotated data to support a variety of use cases ranging from computer vision and search relevance to data categorization and natural language processing (NLP). Learn more at www.f8-federal.com. About You You will be a great fit if you are: - Passionate about technology and interested in emerging technologies - Driven to learn and keep learning, especially through self-teaching - Organized, detail-oriented and results-focused - Gritty and willing to get into the weeds to solve a problem - Capable of providing and receiving feedback in an honest, respectful way About the Role: This role is a full-time position providing platform administration support to our customers. The role is based in the Washington, DC area and will report to the Professional Services Engagement Manager. You will work closely with Figure Eight internal resources from Professional Services, Engineering, Dev-Ops, Machine Learning,Program and Product Management as well as with our integration partners. Day-to-day responsibilities involve consulting on use cases and delivering value through Figure Eight’s technology, as well as ensuring data quality for our customers.   Responsibilties:   - Support and/or facilitate data enrichment jobs for enterprise clients including implementation, execution, and ongoing maintenance - Define scope and pilot new uses for existing customers  - Build custom user interfaces on behalf of customers and consult them on how to implement - Work closely with the F8F Management to drive adoption of the Figure Eight platform  - Act as a technical escalation point for the Professional Services team and Customer Support  - Perform regular results audits, track job performance metrics, and provide regular reports to customers - Contribute to on-boarding new customers by offering customized feedback/consultation on their specific use cases (over the phone and onsite) - Provide feedback on systems/tools/process in order to increase automation and improve the efficiency of execution - Develop and continually optimize workflows, job calibration, and quality controls to improve the user experience for contributors while meeting customer expectations for results, quality, and turnaround time - Provide customer support through email, chat, phone, and in-person interactions Required Qualifications: - US Citizenship - 3+ years in a customer-facing role (e.g. Project Management, Account Management, Customer Support, etc) - Strong computer skills, including HTML experience - BPO experience; managing vendors - Willing and able to learn CSS and a general understanding of networks and application configurations - Python and JavaScript familiarity - Understanding of the working environments and processes involved in SCIFs and other secure areas - General working knowledge of the DOD and IC communities, in both structure and culture - Able to commute to onsite locations in the greater Washington DC area (Northern Virginia and Maryland included) to support installations and platform administration - Ability to handle multiple simultaneous projects, objectives, and deadlines - Excellent analytical thinking — ability to take a problem, break it down and use qualitative and quantitative means to solve it - US Citizenship - Top Secret Clearance Desired Qualifications: - Bachelor’s degree from an accredited university and/or prior military experience supporting customers in the intelligence, GEOINT or ISR domain - Familiarity with multiple GEOINT or GIS tools and platforms   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5052
Job Locations US
Posted Date 3 weeks ago(7/24/2020 1:48 PM)
Artificial Intelligence (AI)is transforming government. Across Defense, Health and Human Services, Homeland Security and Emergency Management, Sciences, Natural Resources and Regulatory functions- all are recognizing the power of human-machine teaming. Nothing moves in AI and machine learning (ML) without training data, and only high-quality training data can produce accurate and robust AI/ML powered solutions. Creating high quality training data at the scale necessary to meet the demands of our government mission partners is incredibly challenging. Few companies can do it. Even fewer can do it well. Since 2017, Figure Eight Federal has proven it can do both. In March 2019, Figure Eight was acquired by Appen. Headquartered in the National Capital Region, Figure Eight Federal was created to specifically serve the needs of our government customers. Together, Appen and Figure Eight Federal, combine the best of human and machine intelligence to provide high-quality annotated training data that powers the world’s most innovative machine learning (ML) mission solutions. The Figure Eight platform enables ML and data-driven business solutions to scale across a diverse set of industries including retail, automotive, finance, manufacturing, agriculture, life sciences, robotics, and more. The Figure Eight platform transforms audio, video, text, and images into high-quality annotated data to support a variety of use cases ranging from computer vision and search relevance to data categorization and natural language processing (NLP). Learn more at www.f8-federal.com. About You You will be a great fit if you are: - Passionate about technology and interested in emerging technologies - Driven to learn and keep learning, especially through self-teaching - Organized, detail-oriented and results-focused - Gritty and willing to get into the weeds to solve a problem - Capable of providing and receiving feedback in an honest, respectful way About the Role: This role is a full-time position providing platform administration support to our customers. The role is based in the Washington, DC area and will report to the Professional Services Engagement Manager. You will work closely with Figure Eight internal resources from Professional Services, Engineering, Dev-Ops, Machine Learning,Program and Product Management as well as with our integration partners. Day-to-day responsibilities involve consulting on use cases and delivering value through Figure Eight’s technology, as well as ensuring data quality for our customers.   Responsibilties:   - Support and/or facilitate data enrichment jobs for enterprise clients including implementation, execution, and ongoing maintenance - Define scope and pilot new uses for existing customers  - Build custom user interfaces on behalf of customers and consult them on how to implement - Work closely with the F8F Management to drive adoption of the Figure Eight platform  - Act as a technical escalation point for the Professional Services team and Customer Support  - Perform regular results audits, track job performance metrics, and provide regular reports to customers - Contribute to on-boarding new customers by offering customized feedback/consultation on their specific use cases (over the phone and onsite) - Provide feedback on systems/tools/process in order to increase automation and improve the efficiency of execution - Develop and continually optimize workflows, job calibration, and quality controls to improve the user experience for contributors while meeting customer expectations for results, quality, and turnaround time - Provide customer support through email, chat, phone, and in-person interactions Required Qualifications: - US Citizenship - 3+ years in a customer-facing role (e.g. Project Management, Account Management, Customer Support, etc) - Strong computer skills, including HTML experience - BPO experience; managing vendors - Willing and able to learn CSS and a general understanding of networks and application configurations - Python and JavaScript familiarity - Understanding of the working environments and processes involved in SCIFs and other secure areas - General working knowledge of the DOD and IC communities, in both structure and culture - Able to commute to onsite locations in the greater Washington DC area (Northern Virginia and Maryland included) to support installations and platform administration - Ability to handle multiple simultaneous projects, objectives, and deadlines - Excellent analytical thinking — ability to take a problem, break it down and use qualitative and quantitative means to solve it - US Citizenship - Secret Clearance Desired Qualifications: - Bachelor’s degree from an accredited university and/or prior military experience supporting customers in the intelligence, GEOINT or ISR domain - Familiarity with multiple GEOINT or GIS tools and platforms   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5051
Job Locations US
Posted Date 3 weeks ago(7/24/2020 1:45 PM)
Artificial Intelligence (AI)is transforming government. Across Defense, Health and Human Services, Homeland Security and Emergency Management, Sciences, Natural Resources and Regulatory functions- all are recognizing the power of human-machine teaming. Nothing moves in AI and machine learning (ML) without training data, and only high-quality training data can produce accurate and robust AI/ML powered solutions. Creating high quality training data at the scale necessary to meet the demands of our government mission partners is incredibly challenging. Few companies can do it. Even fewer can do it well. Since 2017, Figure Eight Federal has proven it can do both. In March 2019, Figure Eight was acquired by Appen. Headquartered in the National Capital Region, Figure Eight Federal was created to specifically serve the needs of our government customers. Together, Appen and Figure Eight Federal, combine the best of human and machine intelligence to provide high-quality annotated training data that powers the world’s most innovative machine learning (ML) mission solutions. The Figure Eight platform enables ML and data-driven business solutions to scale across a diverse set of industries including retail, automotive, finance, manufacturing, agriculture, life sciences, robotics, and more. The Figure Eight platform transforms audio, video, text, and images into high-quality annotated data to support a variety of use cases ranging from computer vision and search relevance to data categorization and natural language processing (NLP). Learn more at www.f8-federal.com. About You You will be a great fit if you are: - Passionate about technology and interested in emerging technologies - Driven to learn and keep learning, especially through self-teaching - Organized, detail-oriented and results-focused - Gritty and willing to get into the weeds to solve a problem - Capable of providing and receiving feedback in an honest, respectful way About the Role: This role is a full-time position providing platform administration support to our customers. The role is based in the Washington, DC area and will report to the Professional Services Engagement Manager. You will work closely with Figure Eight internal resources from Professional Services, Engineering, Dev-Ops, Machine Learning,Program and Product Management as well as with our integration partners. Day-to-day responsibilities involve consulting on use cases and delivering value through Figure Eight’s technology, as well as ensuring data quality for our customers.   Responsibilties:   - Support and/or facilitate data enrichment jobs for enterprise clients including implementation, execution, and ongoing maintenance - Define scope and pilot new uses for existing customers  - Build custom user interfaces on behalf of customers and consult them on how to implement - Work closely with the F8F Management to drive adoption of the Figure Eight platform  - Act as a technical escalation point for the Professional Services team and Customer Support  - Perform regular results audits, track job performance metrics, and provide regular reports to customers - Contribute to on-boarding new customers by offering customized feedback/consultation on their specific use cases (over the phone and onsite) - Provide feedback on systems/tools/process in order to increase automation and improve the efficiency of execution - Develop and continually optimize workflows, job calibration, and quality controls to improve the user experience for contributors while meeting customer expectations for results, quality, and turnaround time - Provide customer support through email, chat, phone, and in-person interactions Required Qualifications: - US Citizenship - 3+ years in a customer-facing role (e.g. Project Management, Account Management, Customer Support, etc) - Strong computer skills, including HTML experience - BPO experience; managing vendors - Willing and able to learn CSS and a general understanding of networks and application configurations - Python and JavaScript familiarity - Understanding of the working environments and processes involved in SCIFs and other secure areas - General working knowledge of the DOD and IC communities, in both structure and culture - Able to commute to onsite locations in the greater Washington DC area (Northern Virginia and Maryland included) to support installations and platform administration - Ability to handle multiple simultaneous projects, objectives, and deadlines - Excellent analytical thinking — ability to take a problem, break it down and use qualitative and quantitative means to solve it ABILITY TO OBTAIN AND MAINTAIN A SECRET AND/OR TOP-SECRET CLEARANCE   Desired Qualifications: - Active Secret or Top Secret clearance - Bachelor’s degree from an accredited university and/or prior military experience supporting customers in the intelligence, GEOINT or ISR domain - Familiarity with multiple GEOINT or GIS tools and platforms   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5050
Job Locations US
Posted Date 3 weeks ago(7/24/2020 1:36 PM)
We are looking for a savvy Data Engineer to join our growing team of analytics experts. The hire will be responsible for expanding and optimizing our data and data pipeline architecture, as well as optimizing data flow and collection for cross functional teams. The ideal candidate is an experienced data pipeline builder and data wrangler who enjoys optimizing data systems and building them from the ground up. The Data Engineer will support our software developers, database architects, data analysts and data scientists on data initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. They must be self-directed and comfortable supporting the data needs of multiple teams, systems and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company’s data architecture to support our next generation of products and data initiatives. Responsibilities:    - Create and maintain an optimal data pipeline architecture - Assemble large, complex data sets that meet functional business requirements - Design and implement scalable data workflows and pipelines, and integrate diverse data sources, sinks, and faucets - Design appropriate database schemas and optimize database deployment architectures for analytics query loads - Implement data transforms and organization for various data stores (data lakes and warehouses) - Identify, design and implement internal process improvements, automate manual processes, optimize data delivery, and design infrastructure for greater scalability and optimization - Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL. NoSQL and Cloud Scale ‘big data’ technologies - Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics - Provide tooling and automation for infrastructure, continuous testing, and continuous deployment of data systems - Keep data separated and secure across national boundaries through multiple data centers and AWS regions - Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader - Work with the platform operations team to monitor and maintain live production systems Skills Required: - 3+ years of experience working in a Data Engineer or Data Analysis role - Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field; additional years of experience may be substituted for a degree - US Citizenship - Experience with AWS data stack – Redshift, Athena, EMR, Kinesis, DocumentDB, DynamoDB and AWS tools such as RDS and DMS - Excellent communications skills - Experience with establishing well-organized data lakes - Background in data modeling and performance tuning in relational and no-SQL databases - Experience with data practices (security, data management and governance), operations research, machine learning or optimization - Experience building and optimizing ‘big data’ data pipelines, architectures and data sets - Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement - Experience with Microsoft SQL, database development and design - Experience building processes supporting data transformation, data structures, metadata, dependency and workload management - Successful history of manipulating, processing and extracting value from large disconnected datasets - Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores - Experience working in a secure IT environment - Strong analytic skills related to working with unstructured datasets ACTIVE SECRET CLEARANCE     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-5049