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Job Locations US-CA-San Francisco Bay Area
Posted Date 4 hours ago(4/7/2020 5:47 PM)
About Appen Appen collects and labels images, text, speech, audio, and video used to build and continuously improve the world’s most innovative artificial intelligence systems.   With expertise in more than 180 languages, a global crowd of over 1 million skilled contractors, and the industry’s most advanced AI-assisted data annotation platform, Appen solutions provide the quality, security, and speed required by leaders in technology, automotive, financial services, retail, manufacturing, and governments worldwide.   Founded in 1996, Appen has customers and offices around the world. At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognise the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary This role is ideal for an experienced DevOps Engineer looking to expand their knowledge of Machine Learning. Our SaaS platform consists of annotation software used by thousands of people creating training data, Machine Learning models for real-time predictions at scale. The whole process is maintained by a combination of Human and Machine Intelligence. You will support every part of this pipeline. You don’t need to have a background in Machine Learning, but you do need to have an interest in expanding your knowledge of Machine Learning services. Within the company we train all our engineers on Machine Learning, and how to deploy them on services including AWS, Google Cloud, and Microsoft Azure. You will have the opportunity to learn all of these technologies alongside the other team members. You will lead DevOps strategies to support them. Responsibilities - Work closely with Application Developers and contribute to architectural discussions. - Work closely with Machine Learning Scientists process automation specifically related to their work - Work with and support internal users in Sales, Sales Engineering, Customer Success, Marketing and Accounting on optimizations, break-fix and planning for the applications they use in support of our customers and contributors - Support of production infrastructure and services, including: - AWS Infrastructure such as EC2, ECS, S3, IAM, Route53, Elasticache, Load Balancers, CloudWatch etc. - Rails, Python and Java Applications - Docker and Kubernetes - PostgreSQL administration (Redis is preferred) - Provide leadership to the team in mastering technologies, identifying and implementing worthwhile new technologies and improving our process. - Continuous delivery (CI/CD) using Jenkins, Groovy Script, Docker, Chef/Ansible, AWS ECS, Kubernetes. - Site reliability and availability, including end-to-end performance, service monitoring, alerting, capacity sizing and planning. - 24/7 on-call rotation for production support, troubleshooting production and development issues. After-hour emergencies are rare, and you will help us make them even rarer! - Business continuity planning and testing.   Required Knowledge, Skills and Abilities - At least 5 years of DevOps and system administration experience, preferably in mid or late startups. - Expertise in database scalability and availability, preferably with PostgreSQL and Redis. - At least 3 years of experience in managing AWS or GCP cloud infrastructure. - Experience in configuring and supporting SaaS environments, provisioning resources, monitoring utilization and making adjustments in accordance with SOPs - Expertise in Docker, Kubernetes would be an added advantage. - Experience monitoring/APM tools such as New Relic, CloudWatch, PaperTrail and Rollbar. - Linux administration (Ubuntu, Amazon Linux, Centos) and scripting (e.g. shell script, Python). - Managing micro-services and real-time event processing is a big plus. - Soft skills, e.g. team player, clear and concise communication, problem solver, sense of humor. Qualifications and Experience - A Degree in Computer Science is preferred   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4957
City
San Francisco Bay Area
Job Locations US-CA-San Francisco Bay Area
Posted Date 2 days ago(4/5/2020 11:24 PM)
Opportunity Overview:  (Must be commutable to San Francisco Bay area) Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 800,000 skilled contractors, Appen partners with technology, automotive and eCommerce companies -  as well as governments worldwide -  to help them develop, enhance and use products that rely on natural languages and machine learning.   Position Summary: The Benefits Program Manager is responsible for directing and planning day-to-day operations of group benefits programs (group health, dental, vision, short-term and long-term disability, life insurance, and retirement plans, etc).  This position provides excellent customer service and designs quality benefits plans.  The Benefits Program Manager continually investigates new benefits programs and improves existing programs.   Key Responsibilities: - Develop and lead the launch of new benefit programs - Gather feedback from internal stakeholders and conduct market research for decisions on program design - Administer all benefit programs, including but not limited to medical, dental, vision, life, disability, HSA, EAP, COBRA, 401(k) - Be the subject matter expert for employee benefit inquiries - Create/maintain benefit policies and provide recommendation on best practices - Manage broker and vendor relationships and serve as corporate liaison to resolve issues and implement changes - Negotiate with vendors and administrators for best plans, options and rates. - Support with implementation of benefit functionality in HR systems, manage system accuracy on an ongoing basis - Ensure plan compliance with regulatory filings, notices, ACA mandates, plan audits, non-discrimination testing, etc. - Survey industry trends. Complete benefits surveys and review information obtained from the results.  Analyze complex benefits information.  Forecast trends and assist with future benefits designs.  Develop specific recommendations for review by management. - Lead open enrollment, including HR system administration, data accuracy of benefit information, event planning, program renewals, communications, etc. - Design benefit communications strategy and create an impactful benefits brand - Partner with internal teams (payroll, finance, legal, etc.) in benefit program creation, maintenance, communication, education - Oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records. - Analyze current benefits, evaluating use, services, coverage, effectiveness, cost, plan experience and competitive trends in benefits programs, and identify the company’s stance. - Perform plan audits. Prepare, collect and organize data for actuarial assessments.  Review data in conjunction with actuarial evaluation task forces.   Experience & Skills:   - 5+ years managing benefits function including design, cost analysis, and implementation - Strong skills in project planning and vendor management - Ability to work effectively across internal teams, communicating clearly and comprehensively to meet project deadlines - Highly effective verbal and written communications skills to collaborate, develop partnerships and encourage trust of vendors, managers, and all team members - Strong analytical skills and the ability to develop comprehensive analysis - Knowledge of regulatory requirements and ability to assess and align current programs for compliance - Highly organized with the ability to manage multiple high priorities in a fast-paced environment - Experience in a high-tech company with rapid growth a plus - Ability to be self-sufficient, take initiative and be proactive   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4955
City
San Francisco Bay Area
Job Locations US-CA-Sunnyvale
Posted Date 4 days ago(4/3/2020 5:35 PM)
About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   Position Summary (Please be able to commute to Sunnyvale, CA) Associate Data Collection Specialist is responsible for executing data collection projects using Appen’s data collection systems, software and equipment. Associate Data Collection Specialist customises participant instructions based on project-specific needs, assigns tasks to participants, communicates with participants, monitors throughput, performs and manages quality assurance, schedules payments and supervises project-specific staff if required (e.g. recording supervisor, QA checker). Associate Data Collection Specialist works collaboratively with Data Collection Specialists, Solution Architects, Project Managers and other Specialists to meet project and client requirements.   Responsibilities - Use Appen’s crowd management and data collection tools to execute data collection projects of different types - Maintain project trackers, monitor key project metrics and provide project reports as required - Analyse project performance and take appropriate actions (with guidance from Data Collection Specialist or Project Manager) - Respond to participant queries - Set up payments for data collection participants - Deliver to project objectives within project scope, timeline and budget - Follow quality management processes and take corrective measures as required - Provide training to QA checkers and data collection participants as required - Manage QA checker performance - Communicate with all stakeholders in a timely, clear and concise manner - Adapt to changing project needs and expectations - Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information - Be a proactive team member, contributing solutions and helping others as necessary   Qualifications and Experience - Computer literate and able to pick up new tools and systems quickly and with accuracy - Agility and a service orientated approach - Being able to work independently and proactively to resolve issues - Demonstrated time management and organizational skills with attention to details - Ability to thrive in metric-driven, fast-paced, high-growth environments - Attention to detail - Commitment to quality (being able to follow quality management processes)   Required Knowledge, Skills and Abilities - Knowledge of Microsoft Office tools - Excel, Word, and Outlook - Proficiency in English, with excellent oral and written communication skills - Experience with audio recording equipment and software desirable - BS or BA degree from an accredited university or equivalent work experience preferred - 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired - Bi-lingual in a second language is a bonus We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4954
City
Sunnyvale
Posted Date 4 days ago(4/3/2020 5:41 PM)
About Appen Appen collects and labels images, text, speech, audio, and video used to build and continuously improve the world’s most innovative artificial intelligence systems.   With expertise in more than 180 languages, a global crowd of over 1 million skilled contractors, and the industry’s most advanced AI-assisted data annotation platform, Appen solutions provide the quality, security, and speed required by leaders in technology, automotive, financial services, retail, manufacturing, and governments worldwide.   Founded in 1996, Appen has customers and offices around the world. At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognise the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.     Position Summary (Must be commutable to Kirkland, WA) This role will support and process US Payroll both Semi Monthly and bi-weekly payroll and provide support in all areas of payroll for US. Responsibilities - Processing US payments, including salaries, allowances and bonuses - Prepare, assist and distribute monthly reports. - Assist in reconciliation of payroll clearing accounts - Collection and management of employee information (including on boarding and exiting of staff for payroll purposes) - Ensure payroll file is accurate and complies with appropriate FLSA calculations for regular time, holiday, overtime, PTO or vacation - Review and understand all company policies with respect to those policies that may govern the assigned payroll responsibilities - Duties and projects as per Manager’s requests Required Knowledge, Skills and Abilities - Can-do attitude with an interest in growing in this position. - Demonstrate the ability to be a team player, problem solver and works smart - Attention to detail and ability to prioritize workload and work efficiently in a fast-paced time sensitive atmosphere. - Consistently achieves accurate timely outcomes - Passion for results: tracks progress and recognizes when a change of approach or escalation are required to deliver on time; identifies and suggests ways to improve processes Qualifications and Experience - Microsoft office suite (Excel, Word and Outlook). - Knowledge of payroll practices and FLSA. - Knowledge of payroll tax filing and remittances. - Experience with ADP Payroll and Paycom preferred - 1+ year experience in payroll role preferably within a large and challenging organization Additional hours may need to be worked at key processing dates   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4952
Job Locations US-WA-Kirkland
Posted Date 4 days ago(4/3/2020 5:36 PM)
Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia and has subsidiaries in United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s client include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning. Appen is listed on the Australian Stock Exchange with stock code: APX   Associate Project Manager – Account Delivery – Kirkland, WA   POSITION SUMMARY: The Associate Project Manager working on the Account Delivery Team is responsible for report creation, data collection & analysis, and providing general support to the Directors and project management teams within the account.  This is a collaborative position which requires creativity, innovation, efficiency, and strong communication and organization skills.       DETAILED JOB RESPONSIBILITIES: - Design and build effective and efficient reporting solutions, primarily in Excel and Power BI, that fulfill business operational reporting requirements. • Help define and build visual representations (charts) that provide intuitive indication of operational performance over time and identify opportunities to improve performance or recognize success. • Address report/information requests, clearly communicating commitments, issues, completion dates and status with requestors and with management. - Collaborate with project teams both to collect data and to review current processes in order to propose efficiencies. - Participate in the development and maintenance of data warehouse, subsequent reporting enhancements, including the creation of new reporting templates and analytical reports. - Continually research and test the most current tools applicable to improve existing reporting processes and its possible uses for data management and reporting. - Support the account with ad-hoc projects, as assigned.   REQUIRED EDUCATIONAL QUALIFICATION: Graduate of Business Administration, Management Information Systems, Accounting, Mathematics, Statistics, Industrial Engineering, Computer programming-related studies or any other related courses.   REQUIRED YEARS OF EXPERIENCE: • 2-3 years’ experience in reports management and data analysis.   SKILLS & QUALIFICATIONS: - Demonstrated high level of proficiency in Power BI reporting and dashboard creation. • Demonstrated high level of proficiency in MS office (advanced Excel macro-based applications, leading to creating & managing performance dashboards). • Working knowledge/experience on SQL and Tableau is a plus. • Strong analytical and problem-solving skills and exceptional attention to detail. - Good comprehension of technology and data management tools used in the process of collecting, storing, retrieving, and analyzing data. • Ability to work and thrive in a collaborative team environment. - Excellent communication skills, including an ability to present information clearly and concisely in writing or verbally to a wide audience, including clients, managers, and senior leaders; effectively uses active listening skills. - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Flexible, independent, and organized with strong time management skills and ability to work on multiple projects under tight deadlines. - Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change.    We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4951
City
Kirkland
Job Locations US-WA-Kirkland | US-CA-San Francisco Bay Area
Posted Date 4 days ago(4/3/2020 5:52 PM)
Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia and has subsidiaries in United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s client include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning. Appen is listed on the Australian Stock Exchange with stock code: APX   Solutions Architect – San Francisco Bay OR Seattle Area   Appen is seeking a talented Solutions Architect to join the Solutions Architects organization. The Solutions Architect will be primarily responsible for actively driving and managing the initial needs analysis and proposal preparation stages of the sales process, working in tandem with the sales team as an advisor and product/service advocate for Appen’s offerings.      Position responsibilities   - Work closely with the sales organization on all revenue generating opportunities and lead the needs analysis process in understanding customer challenges and requirements, while also helping to qualify opportunities. - Support the sales team in documenting and translating requirements to ensure Appen can accomplish customer goals. - Able to respond to functional and technical elements of RFIs/RFPs - Secure input from all necessary solution partners within Appen and adapt solutions, as necessary, to ensure appropriate fit. - Craft presentations and demonstration pitches with the sales team for different audience types - Continually act as a liaison with Appen Client Services, Engineering, Marketing, and Sales teams to provide input from customers, as well as be educated on new advancements in products and programs. - Opportunistically pursue additional business development opportunities within client organizations. Collaborate with the sales the team to ensure these opportunities are effectively covered and facilitate progress as applicable. - Travel required as needed (mostly within the US) Required skills   - 3+ years’ Pre-Sales/Solutions Architect experience in a managed services or SaaS environment - Experience working in the AI & ML domains is preferred and if this includes working with clients in the Search, Natural Language Understanding or Computer Vision space, it would be an advantage - Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt your message to the context of the audience. - Strong requirements gathering and discovery skills - Ability to juggle multiple conflicting priorities, respond quickly and manage time effectively in a fast-paced, dynamic team environment. - Excellent problem solving, critical thinking, and analytical skills - Advanced user of Excel, PowerPoint and Word   Qualifications   The ideal candidate must be able to articulate technology and product positioning to both business and technical users, as well as ensure customer satisfaction through the sales cycle. We are looking for a self-motivated individual that is comfortable working in a fast-paced environment, and able to travel to customer locations as needed.   Experience in the AI & ML domain is preferred and specific experience with engaging clients in the computer vision, image or video annotation would be an advantage.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4950
City
Kirkland
Job Locations US-TX
Posted Date 4 days ago(4/3/2020 5:40 PM)
About Appen Appen collects and labels images, text, speech, audio, and video used to build and continuously improve the world’s most innovative artificial intelligence systems.   With expertise in more than 180 languages, a global crowd of over 1 million skilled contractors, and the industry’s most advanced AI-assisted data annotation platform, Appen solutions provide the quality, security, and speed required by leaders in technology, automotive, financial services, retail, manufacturing, and governments worldwide.   Founded in 1996, Appen has customers and offices around the world. At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognise the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.   Position Summary   Manages the IT-related activities and personnel. Ensures the operation is in accordance with the established procedures and practices. Proposes and designs enhancements and improvements of procedures and practices. Oversees computer system and software maintenance and repair; assists with computer equipment purchasing and installation; and maintains networks and connectivity for users. Monitors performance of support personnel, reviewing response times, problem logs, and trends in problems reported. Recommends strategies and/or hardware/software enhancements to increase employee productivity. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Focused on internal customers with strong customer service background. Responsibilities   - Responsible for implementing and providing support of the company’s technology infrastructure, such as computers, network equipment and applications - Participation on projects planning, execution and completion by coordinating resources and timetables with users, teams, and their associated requirements - Management of technology-related items such as, relationships with external vendors; the operating environment users; full deskside support; and liaising with other departments - Maintenance of IT organization's on-site effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies - Preserves assets by managing disaster recovery and back-up procedures in addition to information security and access control structures - Ensure service levels are being met - Provides input to IT strategies, policies, and procedures by anticipating requirements through proactive identification of problems, trends, and outcomes - Accomplishes financial objectives by: forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; and initiating corrective action - Provides analysis and reporting as requested by Appen teams and leadership. - Assist in the planning, procurement, implementation, operations, maintenance, and obsolescence of the company’s technology assets   Required Knowledge, Skills and Abilities - Proven work experience in supervisory roles, related to technical support - Proven background in hands-on support role, as an IT Analyst or Support Engineer roles - Hands-on experience and heavy exposure multiple/hybrid OS platform, i.e. Windows, ChromeOS and MacOS - Working knowledge of office automation products and computer peripherals, like printers, scanners, A/V Conference, etc - Extensive understanding and experience of Microsoft Office 365 Environment - Knowledgeable of network security practices and anti-virus programs - Ability to perform remote troubleshooting and provide clear instructions - Excellent problem-solving and multitasking skills - Strong technical writing - Customer-oriented attitude Qualifications and Experience - ITIL Foundations Certification (Preferred) - Minimum 2 year of experience in supervisory role - Minimum 3 year of experience in support role - BSc in Computer Science or relevant field, completed - Excellent oral and written communication skills   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4948
Job Locations US-WA-Kirkland | US-CA-San Francisco Bay Area
Posted Date 4 days ago(4/3/2020 5:40 PM)
Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 800,000 skilled contractors, Appen partners with technology, automotive and eCommerce companies -  as well as governments worldwide -  to help them develop, enhance and use products that rely on natural languages and machine learning.   Responsible for - Develop, execute and maintain a strategy to ensure proper and efficient handling of audit, external assessments and assurance processes including, but not limited to PCI-DSS, ISO27001, NIST CSF, CUI, CJIS, SOC1&2, HIPAA - Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. - Audits information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency - Keep abreast of security incidents and act as primary control point during significant information security incidents.   Internal contacts (list stakeholders for this role) Group Manager IT Security Group Manager IT Service Desk and Analysts Group Manager IT System Administration IT Solution architect Appen Project team   External contacts Clients and Suppliers Industry information security institutions     Main Activities - Work as part of a team responsible for implementation of information security requirements, policies, standards, guidelines and procedures - Develop tools, benchmarks and metrics to ensure that development teams are adhering to security requirements for all aspects of product development, maintenance and support - Evaluates and responds to emerging security issues. Evaluates capability risk/gaps and takes and/or coordinates action to meet objectives. - Performs security compliance monitoring. Participates in the creation of security policies, audits, assessments. - Carry out regular tests to simulate attacks so they can identify areas where the company is vulnerable and ways in which its systems might be exploited by hackers and viruses. - Prepare and create regular reports to document any process changes, improvements made, and security breaches that caused damage to the company. - Monitor and analyse the logs, help in implementing SIEM and reduce false positives - Provide support in IT Security related projects like Secure configuration and application authorisation to name few. - Creating IT Security awareness documents and materials organisation wide. - Acting as median between IT Sys admins and service desk for any IT Security related tasks, Subject Matter Expert for assigned operational risk categories     Key Skills Minimum 6+ years of demonstrated experience in cybersecurity and Governance role Degree in Computer Science or Information technology – desirable Candidates with anyone of the certification in information security (like CISSP, CISM, CRISC, ISO27001LA) will be given preference.   Typical Experience - At least 5 year’s Experience in administering Freedom of Information Act and Privacy and Data Protection Act provisions. - At least 5 year’s experience with processes, tools, techniques and practices for assuring adherence to standards associated with accessing, altering and protecting organizational data - Strong strategic thinking skills to support global projects. Must have the ability to look horizontally across the global brands in addition to supporting the individual (vertical) business areas.  - Experience with vulnerability management, patch management and configuration management best practices - Should be able to Adapt, contribute to, and deliver the Group’s security awareness program in the region, with workshops and other media, aiming at business teams, executives, and IT teams - Effective at communicating with various levels of the organization (e.g., technical/non-technical verbal & written communication abilities In English) - Experience identifying and responding to potential threats and risks in a 24/7/365 IT environment.    Other comments: Good to Have: - Experience working with Federal Information Security Management Act (FISMA) requirements, - Basic Knowledge on Role-based Access Control (RBAC), Mandatory Access Control (MAC), Discretionary Access Control (DAC) - CompTIA Security+, CeH and other Security operational Certification or work experience - Experience or certification on IT Service management (ITIL or above)   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4935
City
Kirkland
Job Locations US-Remote | GB | AU-Remote
Posted Date 2 months ago(2/13/2020 11:00 PM)
At Appen, we work with top global technology companies to improve and optimize their products for users worldwide, including social media platforms, search engines, voice recognition systems, and eCommerce sites. The world of tech is moving fast, and since our founding in 1996 we have risen to the challenge by becoming a publicly listed company and by building an international team that works in over 130 countries and in more than 180 languages.    To meet our current and future work commitments we are inviting applications from individuals with interests in language technology and project management. The role will require applying your linguistic and technical skills to the production of high-quality speech and language data for machine learning applications. The successful candidate will join a friendly, project-focused team supporting clients in North America, Europe, Asia, and Australia.   In this position, you will need to be a highly motivated, results-driven individual with superior organizational skills. You will coordinate teams towards customer project delivery while simultaneously handling key stakeholder relationships. You will be a natural leader with excellent communication skills that enable you to build relationships and motivate project team members.   Appen has remote and on-site positions available in a number of locations across the globe. (Current positions require work authorization in Australia, the United States, or the United Kingdom.)     Project Details: Start date: April 1st, 2020 Duration: 6 months Hours: Full time   Position Summary: Linguists at Appen perform a variety of tasks, from in-depth linguistic analyses to tools design to managing annotators for client projects. You will apply your linguistic knowledge in fields such as semantics, syntax, morphology, phonology, phonetics, and sociolinguistics to natural language and/or speech data for machine learning applications. (Some roles require specialization in phonetics and phonology with transcription experience.) You will apply your previous project management experience to project design and budgeting, client consultation, annotator management, data quality assurance, and other work as needed.   Key Responsibilities: - Perform linguistic analyses on speech and language data in order to design solutions for client needs - Autonomously plan and manage projects to quality, time, and budget; ensure effective project execution and delivery - Screen and onboard virtual consultants for creating, evaluating, or annotating linguistic data in multiple languages - Oversee the work of consultants, including task assignment, scheduling, and quality - Prepare guidelines, onboarding materials, and tools, aligned to client specifications - Ensure close and regular communication with all project stakeholders - Share knowledge and take initiative to improve processes - Manage client relationships through customer service and regular reporting - Provide operational input to the Business Development team   Required Knowledge, Skills, and Abilities: - Degree in linguistics, computational linguistics, speech science, or related field - 1-3 years project management experience, preferably in a language technology-, linguistics-, or software-related field - Solid understanding of linguistic concepts and terminology - Strong technical and data management skills - Excellent communication skills - Demonstrated ability to work effectively in an environment characterized by frequent change and a fast, deadline-driven culture Preferred Skills: - 3+ years project management experience, preferably in a language technology-, linguistics-, or software-related field - Experience with regular expressions, scripting, or programming - Native or near-native proficiency in two or more natural languages - Familiarity with a range of natural language and speech processing technologies   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-4932
City
Remote
Job Locations US-WA-Kirkland
Posted Date 4 days ago(4/3/2020 5:43 PM)
Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 800,000 skilled contractors, Appen partners with technology, automotive and eCommerce companies - as well as governments worldwide - to help them develop, enhance and use products that rely on natural languages and machine learning.   Position Summary:   Appen’s Quality Analyst will be joining a team of other Analysts who are responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) and contingent employees (crowd) who are doing search relevance projects to assist our technology client to increase search results and improve Ad traffic from their search engine. It’s an exciting time at Appen and our program with this client is growing! This position can be based anywhere in the Greater Seattle, WA or Pleasanton, CA (Bay Area) area. The team has the flexibility to work from home, at least part-time.   Key Responsibilities: - Meet all quality and accuracy goals for various Appen projects - Perform ad hoc quality inspections of crowdsourced tasks to ensure accuracy - Assess crowdsourced work for quality and provide coaching and feedback as needed - Utilize Appen’s technology platform to identify and address low quality crowdsourced tasks - Identify training opportunities that will drive increased levels of quality through various projects - Respond to contractor inquiries about the platform, quality metrics and customer audits - Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction - Support the Quality Team with other ad-hoc projects as needed Skills and Qualifications: - At least 1-2 years of professional work experience, ideally in a similar role. - Excellent web research skills and analytical abilities - Excellent comprehension and written communication skills in English - University degree or equivalent experience - Ability to work independently under minimal supervision - Experience creating computer based training courses is a plus - Can-do positive attitude and willingness to work on a team - Have in-depth, up-to-date familiarity with American social culture, media, and web culture - Broad range of interests, with specific areas of expertise a plus - Native-level fluency in English and fluency in other languages such as: Brazilian Portuguese, Spanish, Italian, or French is advantageous   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-4931
City
Kirkland
Job Locations GB-Devon-Exeter
Posted Date 2 months ago(2/6/2020 8:33 PM)
About Appen Appen collects and labels images, text, speech, audio, and video used to build and continuously improve the world’s most innovative artificial intelligence systems.   With expertise in more than 180 languages, a global crowd of over 1 million skilled contractors, and the industry’s most advanced AI-assisted data annotation platform, Appen solutions provide the quality, security, and speed required by leaders in technology, automotive, financial services, retail, manufacturing, and governments worldwide.   Founded in 1996, Appen has customers and offices around the world.       Position Summary The HR BP role is part of a globally spread, dynamic team of Human Resources professionals. This is a stand-alone HR role for the UK region, and would have high visibility with internal and external stakeholders. A successful candidate will operate within a fast-paced and agile work environment, and deliver world class generalist HR services that is customer focused, enthusiastic and passionate.  Responsibilities The role includes but is not limited to the following duties and responsibilities: - Being a trusted advisor for the regional management team on all HR matters, driving the people strategy and supporting the delivery of corporate objectives. - Maintaining current processes by auditing and updating HR policies & procedures (including employee handbooks), programs, and practices. - Developing new HR processes and policies to support and enable an innovative, fast-paced, ever-evolving environment. Partner with the global HR leadership team to roll out all key people processes (performance management, compensation, benefits, development programs, etc.) - Influencing, advising and educating managers on the full spectrum of people related issues with particular focus on employee relations, performance management, grievance and disciplinary matters, pay and reward. - Enabling the regional management team to be better leaders and provide coaching on interventions to manage performance. - Championing HR policies, procedures and tools (including Appen HCM system Workday) to drive a consistent approach across the business and ensuring all policies and practices are in line with current legislation. Providing advice on contractual and legislative issues to the business. - Being a people and culture ambassador and fostering company values through various HR functions. - Coordinating with centre of excellence teams like recruitment, payroll, L&D to achieve regional HR goals. - Coaching regional management team on the candidate selection. Partnering with the recruitment team throughout the process. Creates employment agreements for successful candidates, reviews and approves candidate information in the HR system for seamless onboarding. - Conducting Appen orientation and training sessions for the new hires. Monitoring probationary periods, issues probationary period completion notices and termination notices accordingly. - Ongoing HR data management, using the HCM system, producing reports and analyses, ensuring accurate audit trails are maintained. - Being responsible and accountable for communicating and driving the successful implementation of all HR projects in the region. - Partnering with the global HR team to provide time-zone support to a small team of non-UK European employees on various HR matters.   Qualifications and Experience - Bachelor’s Degree, with emphasis in Human Resources Management, Business, Psychology, or Organizational Development. CIPD qualification will be desirable. - At least 5 years of HR experience in fast paced, time critical, multi-national organisations. Experience in technology or professional services companies will be desirable. - Experience of dealing with organisational change advantageous. - Excellent interpersonal and communication skills. Should have experience of liaising with senior stakeholders, professionals. - Ability to learn quickly on the job and operate independently. - Knowledge and experience of UK employment law is essential. - Strong administrative skills with an eye for detail and a knack for accuracy. - Excellent knowledge of Microsoft suite, including Excel. - Be able to travel to our Exeter office. - Strong business and HR acumen, including ability to diagnose and analyse problems and drive appropriate solutions and business strategies.    This role will provide the successful candidate with an excellent opportunity to expand their knowledge and experience working within a global organisation.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4930
City
Exeter
Job Locations US-TX
Posted Date 4 days ago(4/3/2020 5:54 PM)
Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia and has subsidiaries in United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s client include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning. Appen is listed on the Australian Stock Exchange with stock code: APX   The Position   The VP of Global Secure Facilities and Operations is a critical position for Appen.    The VP will be responsible for all Secure Sites and Operations in Plano, TX Cavite, PH and Exeter, UK along with developing our Strategic Global Secure Facility Plan.  The team will be comprised of some of the existing resources drawn from the company’s Client Services Delivery and Specialists & PMO operations along with newly created roles, combined under a single, global team.   The role reports directly to the SVP Client Services and is pivotal to supporting the company’s continuing high growth, unequalled project delivery and high-quality customer service from our Global Secure Facility Operations.   The company’s organizational refinement is ongoing. Anticipated direct reports to the position include Cavite and Exeter Site Leaders, Operations Sr Managers with support from Service Excellence Sr Mgrs. There is also a full functional support team for each respective site.    Responsibilities   The VP is responsible for leading and managing the Global Secure Facility and Operations team to support the company’s business and strategic objectives:   - Leading the global facilities and team of Operations Experts in supporting Client Services which will mainly include data annotation, but also data collection, search, social media, linguistics, translation and transcription all in support of providing high quality training data for AI. - Anticipating and identifying business needs, both strategic and tactical, and building a Global Strategy and Operational capability across the Secure Facilities to support Appen’s growth agenda. - Operationalize Appen’s Standardized Service Lines, by optimally delivering high quality data for various AI project areas that include Data Collection/Annotation, Linguistics (Translation/ Transcription), etc. - Developing and implementing robust short, mid and long-term resource plans aligned with company forecasts to ensure the business has the resources to support client projects. - Supporting the SVP in winning business by building technical tools and capabilities (supporting service delivery) that maintains its high quality, but in an increasingly cost effective and efficient manner. - Understanding and providing leadership and expertise in managing complex data acquisition projects supported by industry tools, systems and technology. - Understanding and promoting Service Excellence that ensures the business can scale, be adaptable and cost effective in a demanding customer centric environment. - Be Engaging, and encouraging a culture of coaching, professional development and self-improvement. - Establishing annual budgets and identifying strategic and tactical projects, with associated investments required for continuous improvement. - Knowledge of operational processes and procedures and provides input on areas to automate wherever practical to ensure a robust, scalable and clearly understandable set of rules, guidelines and KPIs. - Driving change with empathy to take the business on a journey to improved quality and service excellence. - Maintaining and improving an organized and productive working environment through positive and timely feedback, ensuring appropriate involvement, delegation and monitoring of staff. - As a senior member of the local management team, providing leadership and support to staff outside of the Global Secure Facility and Operations organization as required.   Site Administrative Leadership - Implement best practice organizational skills to ensure the overall effective operation of the site across all teams - Provide Thought Leadership with innovative site management approaches with regular reporting of site operations - Foster a collaborative team environment with BU heads and employees to drive optimal site operations performance - Provide line management oversight to data annotation teams and supervisory staff - Oversee and direct recruitment requirements and partner with HR/Recruiting - Facilitate Strategic resource planning to ensure continuity of business and client requirements - Provide contract management for key contracts and new business contacts - To be the named Security Controller, Clearances Contact and Crypto Custodian for all classified material handled within the business - Organize and conduct management meetings across cross functional teams including setting the agenda, recording of meeting minutes and conducting follow up activities to address open items - Develop business plans and make recommendations to increase overall site efficiency and to reduce costs - Work with the senior management team to assist in the strategic planning for the business   Provide Delivery Operations Management for Project Teams: - Ensure all teams are meeting/exceeding Client Performance Requirements (SLAs/CPIs/KPIs, etc) while effectively coordinating across all Client Services Teams - Develop, implement and maintain site operation’s key performance metrics (KPI’s) - Support Service Excellence deployment and maturity while introducing ideas for innovation and improvement - Effectively manage all operational activities including communication, reporting, auditing and effective client communications - Continuously lead process improvement and innovation with measurable results that provides value to client and internal stakeholders - Support, develop and maintain high-performing delivery teams including, hiring, training, coaching, mentoring and continually driving performance development initiatives - To deploy an effective and compliant flexible resource management model to meet client and business requirements - Empower and develop direct reports and team members through appropriate support and training - Develop strategic and annual objectives / goals to support strategic resource planning for account personnel and year over year growth - Understand and deploy technologies and automation to improve operational team’s performance and quality - Attend client and new business meetings and conferences - Provide local, near-real-time performance monitoring and communications of projects to ensure it meets all delivery, quality and financial targets - Monitor business activities to ensure procedures and standards are followed   Facilities Management - Assist in the development of systematic disaster recovery and business continuity planning and implementation. - Develop and implement a facility management program for the Secure Facility which includes direct leadership in ISO27001 and other data security certifications - Plan and manage facility central services such as reception, security, cleaning, catering, waste disposal and parking. - Responsible for all aspects of facilities local budget management (not limited): - Obtain quotes, coordinate and monitor activities of contract suppliers and vendor relationships - Verify supplier payment and invoicing match contract pricing - Prepare and report facility budget - Develop and implement cost reduction initiatives - Ensure that all Appen fiscal policies and procedures are followed - Develops and deploys an effective seat utilization plan improving overall site efficiencies and lower seat costs - Works closely with IT and Engineering to provide an effective and secure IT site plan in support of superior operational performance - Conduct and document regular facilities inspections ensuring compliance with health and safety standards and industry codes - Allocate and manage facility space for maximum efficiency - Coordinate intra-office moves, facility refurbishment, renovations, preventative maintenance - Respond to facility and equipment alarms and system failures - Provide prompt response to requests and issues from facility occupants - Ensure Compliance, Safety and Security of the site - Observe, assess and advise company on required responses and mitigation plans to ensure operational stability in the cases of natural disasters, political volatility and security concerns.    Profile   The ideal candidate will have some or all of the following experiences and attributes:   - 15 to 20 years of business experience including 5+ years of senior leadership experience. - Experience in technology service or professional service companies with similar BPO background experience and expertise. - A successful track record of leading and managing multi-disciplinary technical, scientific and/or knowledge worker teams. - Excellent commercial and financial acumen and management skills to deliver projects to a wide range of global clients. - A background in related technologies such as machine learning, artificial intelligence and/or language services or technology. - Leadership, change management, and influencing skills to work across the company to deliver client projects. - A career history with a mix of small and large companies. - International experience and a global business outlook, including having worked in global, multi-national companies. - A degree-level qualification in disciplines such as engineering, science, business or management. An MBA would be well regarded for the role. - Collaborative and engaging with a team-focused style.    Location   The position is based in the company’s Plano, TX facility    Travel   Global travel is a requirement of the role.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4926
Job Locations US-CA-San Francisco Bay Area
Posted Date 4 days ago(4/3/2020 5:42 PM)
Appen collects and labels images, text, speech, audio, and video used to build and continuously improve the world’s most innovative artificial intelligence systems. With expertise in more than 180 languages, a global crowd of over 1 million skilled contractors, and the industry’s most advanced AI-assisted data annotation platform, Appen solutions provide the quality, security, and speed required by leaders in technology, automotive, financial services, retail, manufacturing, and governments worldwide. Founded in 1996, Appen has customers and offices around the world.   About the Role We’re looking for an experienced product marketing manager to support our outward-facing product marketing and sales activities in the heart of the AI industry. First and foremost, you are a passionate individual who can take us to the next level with creativity, content, and a killer customer focus. You’ll roll up your sleeves to help craft product messaging and support go-to-market initiatives with our sales, business development, and customer success teams. As Product Marketing Manager, you will direct how we communicate the benefits of our platform, crowd, and expertise to prospective buyers acting as the critical connection between our product and sales teams.  The ideal candidate will have an understanding of the AI landscape and experience launching products to technical, enterprise buyers. This role reports to the Director of Product Marketing and closely partners with corporate marketing, demand generation, business development, professional services, customer success, and sales teams. Responsibilities for the team include all product/solutions marketing, industry marketing, and partner marketing activities. Responsibilities - Improve sales effectiveness and win rate by supporting compelling marketing efforts as well as sales enablement content and training - Apply market insights on buyer behavior to support the creation of positioning and messaging of the Figure Eight platform and offerings - Deliver internal training and supporting collateral to effectively showcase the many use cases of our customers and partners for our extended sales team - Audit industry landscape devising a competitive strategy and creating positioning materials to enable sales - Support and apply GTM strategy based on use-cases and industries for specific sales needs - Collaborate with platform partners (IBM, Google, Amazon, Microsoft, Salesforce) in creating joint solutions and drive join collateral and messaging - Collaborate with cross-functional teams to create content that drives brand recognition, product awareness and lead generation. Measure results across efforts and find creative ways to maintain momentum and engagement after launches.   Strong candidates likely have - 4+ years of experience in a product marketing role and 6+ years in technology product marketing/management overall - Desire to roll up your sleeves, execute, and create order and process within a dynamic growing startup - Strong writing skills. You are a storyteller, and content creator to support sales and marketing programs - Experience creating content for different personas and scaling content programs - Desire to ‘dive into data’. You like working with data and insights and pair that with your passion for users to generate balanced and thoughtful points of view for how to take our products to market - Experience formulating pricing and packaging plans that work and the ability to explain why - Experience working with Product teams to build and ship products based on customer insights - Experience working with in-app analytics and formulating ways to drive increased usage of product - Ability to take highly technical concepts and translate them into easily understandable business-focused stories - Proven ability to work with Analyst Relations to educate them and drive favorable positioning in analysts’ respective annual reports - Strong initiative. You’re a self starter who enjoys working in a dynamic and collaborative environment - Highly collaborative attitude with a deep sense of ownership and accountability - Ability to balance long-term strategy with operational execution (and knows how challenging that can be in an expansion-stage company) - AI / Deep Learning / Machine Learning market experience a major plus   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4925
City
San Francisco Bay Area
Job Locations US-WA-Seattle
Posted Date 4 days ago(4/3/2020 5:53 PM)
POSITION DESCRIPTION   Position Title Sr. Planner, Service Delivery Career Level Senior Manager Division Client Services Department/Family Delivery Reports To VP, Delivery Direct Reports N/A Location Seattle, USA    MUST LIVE IN THE SEATTLE, WA AREA About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.       Position SummaryTo provide effective business and project portfolio planning and execution to support the delivery of critical initiatives across Client Services Delivery and Appen. The Senior Planning Manger engages actively with the Vice President, Delivery and key stakeholders to consider strategic investment modelling options as required.The Senior Planning Manager will support the growth of the business by presenting mid to long term strategic recommendations to Client Services leadership to assist in the decision-making process. Furthermore, the Senior Planning Manager will engage in the planning and implementation of short-term initiatives, ensuring that the right information is gathered, analyzed and organized to support business plans across Client Services.Responsibilities Reporting to the Vice President, Delivery, the Senior Planning Manager is responsible for providing strategic insights to support the business growth and scalability. The Senior Planning Manager is a source of guidance on industry best practice within the area of specialization, drawing on industry and academic sources of knowledge as required to support the practice. Working alongside business leaders, the main duties include but are not limited to: - Analyze and evaluate current business performance, liaising with a variety of internal stakeholders to understand current issues and propose action plans to the leadership team; - Analyze and evaluate Client Services Sales performance focusing on the following areas; - Volume of quotes produced by Service Lines - Status and conversion rates for quotes produced - Root Cause Analysis (RCA) for loss business - Business pipeline for Client Services - Design, present and implement new business strategies to support growth and scalability of the organisation in alignment with Appen’s corporate strategy; - Conduct financial analysis and make strategic recommendations based on project performance, costs structure and margins; - Develop and present forecasting models and scenario analysis as required - Support Appen’s internal initiatives; - Act as internal management consultant to support business leaders to improve performance of their own portfolios; - Conduct Market Research and analyze industry trends to seek for new business opportunities. Qualifications and Experience - BSc/BA in Business Administration, Marketing, Finance or a related field; MSc/MA/MBA is a plus; - 5+ years of Project Management or equivalent experience; - Strong knowledge of business operations, procedures and policies; - Proven strategic/lateral thinking abilities; - Analytical mind with problem-solving aptitude; - Organisational and leadership skill; - Excellent communication skills and abilite to influence people; - Proven track record in deploying a range of approaches with continuous/process improvement methodologies such as LEAN Agile Six Sigma, process design, process management and change management; - Demonstrated time management and organizational skills with attention to details; - Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues. Able and unafraid to provide valuable input across the company; - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4919
City
Seattle
Job Locations US-CA-Sunnyvale | US-CA-Pleasanton | US-CA-San Francisco Bay Area
Posted Date 4 days ago(4/3/2020 5:51 PM)
Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia and has subsidiaries in the United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s client include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning.   Senior QA Engineer   The Opportunity   As a Senior QA Engineer, you will improve the software quality of the team while implementing automation tools to identify defects in overall performance and in new features. We view our QA engineers as ‘Owner of Quality’ for the team. Communicating with your team members and juggle multiple tasks and meet the deadlines. If you are passionate about testing, and eager to improve performance, scalability, and robustness, we would love to hear from you.   Core Responsibilities - Define and implement solid performance testing strategies. - Develop scripts over tools to automate the generation of millions of queries of our APIs - Identify choke points in the ingestion cloud via measurable and quantified data - Build API performance and load test automation. - Be self-driven, take complete ownership of initiatives and make pragmatic technical decisions - Collaborate with cross-functional teams of developers, QA and PM to get work done   Required Qualifications - 5+ years of experience in owning automation focused on Performance, APIs and web services - Experience with multiple test frameworks and architecting complex test suites - Knowledge of best practices in performance testing, load testing, AWS Cloud, GCP - Experience in testing complex micro-services - Experience with building custom dashboards with monitoring tools like NewRelic, Grafana, Cloudwatch, etc. - Comfortable dealing with ambiguity in an environment where speed and scale is our direction - Strong analytical and problem-solving skills - Fast learning, curious, and ability to pick up new technologies and tools easily - Ability to self-direct, work within constraints and to challenge the status quo - Working experience with SQL, Locust, Selenium WebDriver, PyTest, Jenkins. - Proficient in Agile QA tools - JIRA, Confluence, SpiraTest - BS/MS in computer science, engineering, info systems, physics, or mathematics Good to have - Experience with scaling applications - Hands-on experience with Amazon Web Services DevOps - Experience in using Postman, Jmeter We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4917
City
Sunnyvale
Job Locations AU-Chatswood, New South Wales
Posted Date 3 months ago(1/21/2020 11:28 PM)
About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   Position Summary   Associate Data Collection Specialist is responsible for executing data collection projects using Appen’s data collection systems, software and equipment. Associate Data Collection Specialist customises participant instructions based on project-specific needs, assigns tasks to participants, communicates with participants, monitors throughput, performs and manages quality assurance, schedules payments and supervises project-specific staff if required (e.g. recording supervisor, QA checker). Associate Data Collection Specialist works collaboratively with Data Collection Specialists, Solution Architects, Project Managers and other Specialists to meet project and client requirements.   Responsibilities - Use Appen’s crowd management and data collection tools to execute data collection projects of different types - Maintain project trackers, monitor key project metrics and provide project reports as required - Analyse project performance and take appropriate actions (with guidance from Data Collection Specialist or Project Manager) - Respond to participant queries - Set up payments for data collection participants - Deliver to project objectives within project scope, timeline and budget - Follow quality management processes and take corrective measures as required - Provide training to QA checkers and data collection participants as required - Manage QA checker performance - Communicate with all stakeholders in a timely, clear and concise manner - Adapt to changing project needs and expectations - Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information - Be a proactive team member, contributing solutions and helping others as necessary   Qualifications and Experience - Computer literate and able to pick up new tools and systems quickly and with accuracy - Agility and a service orientated approach - Working experience with SQL, R Sudio, Python, PowerBI highly desirable.  Required Knowledge, Skills and Abilities - Knowledge of Microsoft Office tools - Excel, Word, and Outlook - Proficiency in English, with excellent oral and written communication skills - Experience with audio recording equipment and software desirable - BS or BA degree from an accredited university or equivalent work experience preferred - 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired - Bi-lingual in a second language is a bonus   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-4916
City
Chatswood, New South Wales
Job Locations US-WA-Kirkland | US-CA-Pleasanton | US-CA-Sunnyvale
Posted Date 4 days ago(4/3/2020 5:53 PM)
About Appen Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.   Position Summary The Technical Program Manager’s primarily role would be to provide quality and innovation assistance to the Q&I Director and the existing project management teams with a secondary, parallel goal of identifying engineering functionality that would provide increased efficiency to the project management team regarding quality control and process improvement. The Innovation Engineer would liaise with platform engineering, gathering and designing feature requirements for the project team.  The Technical Program Manager would have a strong technical understanding of the workforce management platforms and annotation tools, their capabilities and current processes.  Responsibilities - Continuous Improvement Collaboration with Client Teams : To identify engineering functionality that would provide increased quality and process improvement through automation. Create databases to capture defects in order to perform trend analysis. - Liaison with Engineering: Gather design feature requirements for the project teams. Review Platform requirements and specifications in order to foresee potential issues, provide input of functional requirements and advise on design. - Leading Metric Development: Identify and develop internal leading metrics, reporting for project teams to improve quality and delivery performance (prior to Client impact). - Visualization Techniques: Define and develop Client SLA, KPI and CPI metrics, reporting and interactive scorecards. - Collaborate with Rater Community Manager:In support of ‘Crowd as a Customer’ initiative. - Communication:Lead and/or participate in regular team meetings. Where necessary, complete additional tasks as assigned.  Qualifications and Experience - 2 to 3 years of qualified experience - Bachelor’s degree in Information Systems or equivalent degree / work experience - Minimum of 2 years of experience with Information/Business Systems. - Minimum of 2 years of experience programming with C#, .NET, MS SQL Server, Python, Excel Macros (VBA), HTML, SAS(Basic)  Required Knowledge, Skills and Abilities - Support the design and development of database and analysis in Appen Connect platform. - Develop strategies with other engineering teams to optimize the usage and efficiency of platforms. - Excellent ability to serve as the liaison between Client and Technology teams delivering solutions. - Technical/professional expertise is demonstrated through problem solving, applying professional judgement, and competent performance. - Consultative, collaboration approach and demeanor. - Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others.  - Demonstrated time management and organizational skills with attention to details. - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action.    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4912
City
Kirkland
Job Locations US-WA-Kirkland | US-CA-Pleasanton | US-CA-Sunnyvale
Posted Date 4 days ago(4/3/2020 5:37 PM)
Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia and has subsidiaries in United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s client include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning. Appen is listed on the Australian Stock Exchange with stock code: APX   Position Summary: Data Analysts support decision making across Appen’s business by organizing, analyzing data and providing insights to internal teams and external clients.  As Analyst position levels increase, so will the expectations, scope of responsibilities and impact. (There are 4 openings at varying levels of experience). PLEASE ONLY APPLY IF YOU CAN COMMUTE TO KIRKLAND, WA; SUNNYVALE, CA or PLEASANTON, CA Key Responsibilities - Consolidate, cleanse and transform data to prepare for reporting and analyses. - Creation and measurement of key performance indicators and metrics. - Design and prepare periodic and ad hoc reports, presentations, and exploratory analysis that are designed to use raw data to provide key insights to members of the Client Services organization. - A truth seeker. You ask why, and you question every assumption. You will be asked to probe assumptions, question the status quo, and follow up on unexpected data results. - Where necessary, complete additional tasks as assigned.   Required Knowledge, Skills and Abilities    - Ability to apply high-level analytical, statistical, and quantitative problem solving skills to a variety of different scenarios and make recommendations based on outcomes. - Flexible, independent, motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. - Ability to proactively identify problems, gather information and drive course of action for self and others. - Innovative thinker who drives self and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals. - Exceptional time management and organizational skills with acute attention to detail. - Passionate about learning new skills and technologies. - Excellent communication skills including an ability to present information clearly and concisely in writing or verbally to a wide audience including clients, managers and senior leaders; effectively uses active listening skills. - Driven to focus on quality and drives team members and peers to deliver exceptional quality and service. - Embrace a commitent Appen core values and company vision.   Qualifications - Bachelors Degree in Business, Operation Research, Applied Mathematics, Statistics, or other Data Sciences; or an equivalent combination of education and 1+ years experience. - Delivered data insights using different data sources; SQL, Excel and at least one business intelligence tool such as Tableau, PowerBI or Mode Analytics is preferred.   Appen Career Path We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4911
City
Kirkland
Job Locations AU-Chatswood, New South Wales
Posted Date 3 months ago(1/15/2020 1:56 AM)
Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.     We are looking for a Transcription Supervisor to work on a casual basis in our Chatswood office. The Transcription Supervisor role is responsible for monitoring and driving key performance metrics for a group of independent remote contractors doing transcription work. The successful candidate will supervise a transcription project, working with a team of remote transcribers, monitoring their throughput and assisting with quality control.   Role Requirements - Training: Translation, localization and adaptation of transcription guidelines and other project-specific training materials - Recruitment: Screening and recruiting new transcribers depending on project needs and/or to increase resource availability - Crowd management: Communication with transcribers and addressing all inquiries coming from them in a clear and concise manner. - Project management: Tracking and meeting project deliverables such as expected transcription throughput hours and minimum quality standards defined for the project on a regular basis. - Quality management: Being in close contact with quality checkers to ensure their work reflects the company and project standards   Required skills - Degree from an accredited university - Experienced in managing and prioritizing large volumes of email correspondence - Excellent analytical skills including ability to proactively identify problems, gather information and set course of action - Must be a native speaker and able to read and write fluently in at least one of these languages: - Slovenian - Slovak - Czech - Hungarian - Lithuanian - Bulgarian - Greek - Serbian - Latvian - Croatian - Excellent working knowledge of English - Efficiency and attention to detail - Good computer and typing skills - Have intermediate skills in Microsoft Office (including Excel) and Google sheets Preferred Skills - Project management skills/experience is preferred but not mandatory - Translation or similar work experience - Linguistics experience is preferred but not mandatory - Knowledge of the local popular culture for one of the languages cited.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ID
2020-4908
City
Chatswood, New South Wales
Job Locations US-CA-San Francisco Bay Area
Posted Date 4 days ago(4/3/2020 5:41 PM)
Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia and has subsidiaries in United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s client include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning. Appen is listed on the Australian Stock Exchange with stock code: APX   MUST BE COMMUTABLE TO THE SAN FRANCISCO BAY AREA, US   About Us   Artificial Intelligence (AI) is transforming the world in almost every industry. Everyone knows only high-quality annotated training data can produce the most accurate machine learning solutions. However, creating training data with high-quality in a scalable way is very challenging and very few companies can do it. Even less can do it well, which is why businesses across all industries trust Figure Eight. In March 2019, Figure Eight was acquired by Appen. Together, Appen and Figure Eight combine the best of human and machine intelligence to provide high-quality annotated training data that powers the world’s most innovative machine learning (ML) and business solutions. The Figure Eight platform enables ML and data-driven business solutions to scale across a diverse set of industries including retail, automotive, finance, manufacturing, agriculture, life sciences, robotics, and more. The Figure Eight platform transforms audio, video, text, and images into high-quality annotated data to support a variety of use cases ranging from computer vision and search relevance to data categorization and natural language processing (NLP). Learn more at www.figure-eight.com.   Responsibilities   In this role, you will be responsible for supporting a local and remote group of end-users totalling about 130 people whose roles span sales, business development, accounting/finance, marketing, customer success, product development, and engineering (QA, operations and development). Working within the engineering organization, the IT Support Specialist provides support and maintenance to all computer systems and hardware including networking components and mobile devices. The Specialist sets up and supports company and customer meetings which involves globally dispersed groups communicating via video, audio, chat and email systems.   In addition, the bearer of this role is responsible for asset management, acquisition, repair and disposal. On/Offboarding procedures are handled by the individual filling this role which includes account management tasks involving authentication and authorization mechanisms in many different software systems. Also, the Specialist works with Security and Systems staff to establish and maintain security compliance standards including SOCII, HIPAA and PCI-DSS.   As Figure Eight integrates with Appen, the IT Support Specialist will be working with counterparts in other parts of the organization to provide connectivity and access to users all over the world. The Specialist is expected to provide systems and software solutions and recommendations that are both useful and cost effective.   Qualifications - Prior experience installing, updating and troubleshooting MacOS and Windows systems including an understanding of system imaging technology - Experience and/or ability to learn to manage network functionality including routing, switching, firewalls, IDS/IPS, client and site-to-site VPN deployment, virus scanning/protection and Wi-fi access points using Cisco Meraki systems - Experience and/or ability to setup, troubleshoot and maintain Zoom video conferencing systems and software, including running all-hands meetings and providing support for these meetings. - Ability to maintain multiple vendor relationships, handle contract renewal for software services and licensing. - Keep an inventory of IT equipment available on-hand and order to replenish out of stock items. - Experience in auditing application subscriptions based on business headcount and current needs of business or specific departments.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
ID
2020-4907
City
San Francisco Bay Area